Centre Director Jobs in Finsbury Park, Greater London

         Job Description

Job Title: Operations Manager

Reporting To:  Operations Director

Salary:£35,000 - £38,000 per annum ( based on Experience)

Seniority Level: Management

Location: On-site in Tooting Broadway, London

Contract:Full-time, 12-months fixed term, with potential to make permanent

POSITION SUMMARY

Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.

As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.

The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.

About Us

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses. 

ROLE & RESPONSIBILITIES

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
• Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
• Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
• Ensure compliance with health and safety regulations and manage risk assessments.
• Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

•  Bachelor’s degree or higher.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software, or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
•  Resilient and adaptable with ability to multi-task.
• Solution finder.

About Rewards

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling
• Regular team socials throughout the year
• Generous sick pay allowance following probation
• General eye test
• Well-being day ( 1 day per year)
•  Volunteer day ( 1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV with a cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.

Anderson Quigley is delighted to be working with Girlguiding to hire for a new role: Digital Futures Programme Lead. We are looking to speak to candidates with a strong leadership skillset, stakeholder management skills, and digital transformation experience. This postholder will manage a team of five and will play a pivotal role in driving Girlguiding’s strategic plans; this individual will be responsible for developing the roadmap and setting the direction for Girlguiding’s Digital Futures Programme.

What are they looking for? 

Essential requirements for this role include:

· Excellent leadership, communication and influencing skills that engender confidence, strong collaboration and partnership – a strong partnership worker and alliance build

· Proven financial expertise including contract negotiation and supplier management, establishing and improving supplier performance standards and managing multi-year and multi million pound budgets

· Strong digital portfolio management skills relating to product and programme lifecycle management

· Strong management skills to develop, support and maintain high performing teams

· Proven track record of the successful designing, communicating and delivery of digital and IT transformation programmes focused on adapting the culture of an organisation and the resulting stakeholder experience

· Senior leadership experience of enterprise IT leadership across digital, data and technology fields, working in complex, matrix stakeholder environments

· In-depth understanding of programme management methods

· Deep knowledge and understanding of technology enterprise architectures including digital technologies, software development, and IT infrastructure

· A practical understanding of diversity and inclusion at work

About Girlguiding

This is a really exciting time to join Girlguiding. We have much to be proud of in our one hundred years of history, but we know that to remain vibrant and relevant to young people we must continually evolve.

We’ve begun a process of significant change: transforming the organisation so it can meet the challenges of the future by putting young people at the heart of our organisation. We’re on a mission to amplify the voices of girls and young women, so they can champion change in their own lives and the wider world; to build strong partnerships that can increase our reach and impact; and to increase the support we offer our amazing adult volunteers who deliver incredible experiences to young people across the UK every week.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. Girlguiding is proud to be part of the Stonewall Diversity Champions programme and a member of the Business Disability Forum. While Girlguiding’s young members may be women only, our staff team is mixed gender. We welcome applicants from all backgrounds.

Girlguiding operates a hybrid working arrangement where office based staff are required to attend the office on average two days a week, or 40% of working time across the year. We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require.

For a confidential discussion or a copy of the job description please contact Grace Tattersall on: +44 (0)7510 384 761

Resurgo’s mission is to inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery. We’re a bold and innovative organisation with the ambition to transform society.

The important stuff 

Salary: from £50,000 dependent on experience

Contract: 12 – 18 months fixed term

Hours: Full-time, Monday – Friday, 9:30am – 5:30pm with occasional evening work for events such as our Spear Celebrations

Location: Hammersmith, London – we are an office-based organisation.

Closing date: Sunday 23rd June 2024

Interviews: We anticipate interviews to commence the w/c 1st July

Application Pack: Download our application pack below for more information

Please feel free to let us know if you may require any reasonable adjustments to participate fully in our recruitment process.

Benefits

• Excellent Health Insurance Plan, including gym discounts and other perks
• Exceptional staff development and training opportunities, including our 5-day Coaching for Leadership programme (worth £3,000)
• Regular staff prayer meetings, conferences, and retreats (one residential)
• 28 days annual leave plus bank holidays, and additional Christmas ‘gift days’
• We are an office-based organisation and value collaboration and our team culture, but offer staff the opportunity to work a few days from home each week where the role allows, in agreement with their manager

Resurgo has been named one of the UK’s Best Places to Work by The Sunday Times.  

Person Specification 

• An active Christian, passionate about personally representing the values and beliefs of Resurgo, and a demonstrated commitment to social impact and our mission to play a meaningful part in the repair of our social fabric
• Outstanding leadership ability with the confidence to make effective decisions; flexibility to pivot and change direction when needed and to bring partners and team on the journey
• Excellent people and networking skills; emotional intelligence, capable of quickly winning the trust and confidence of, as well as to network and influence church leaders and a range of audiences, internally and externally
• A minimum of 5 years’ demonstrable experience in a church partnerships or business development role
• Strong initiative and organisational skills including the ability to establish appropriate processes and structures and to manage multiple priorities to meet targets and deadlines
• Strong quantitative skills including ability to work with and interpret impact data, fundraising pipelines and basic financial information

Key Responsibilities

National Growth

• Develop strategy for national growth and ensure effective delivery of strategy, with a focus on growing our work in unserved and developing regions of the UK and building a diverse range of church partners
• Engage with thinking around the intersection between social impact, employability and the church to ensure we are at the cutting edge within the sector, developing an understanding of local needs and challenges and how Resurgo can best inspire and equip partners to catalyse sustainable and impactful social change.
• Work with wider leadership team to understand and fine tune barriers to growth, including considering recruitment and operations support needed by partner churches, and funding avenues and the operation of the seed fund, which provides start-up funding to churches in the early years of launching a Spear centre.

Pipeline Development

• Identify, build, and develop relationships with potential partners through networking at Christian conferences and running our own events, identifying and introducing our work to key networks, and offering relevant coaching sessions as a means for churches to understand Resurgo’s coaching, employability and impact management.
• Introduce potential and existing partner churches to the Spear programme as a means of creating sustainable social impact in their community, particularly with young people, and provide opportunities for them to engage with the programme with a view to considering launching a centre in their own community where this is a good fit.
• Build a pipeline of potential Spear partners, and steward these relationships from the point of introduction, through to confirmation of programme launch, reporting to the Senior Leadership team against monthly KPIs and annual growth targets.
• Work closely with the Impact team and Director of External Relations to consider the ‘client’ journey of a church from point of initial interest to uptake of one of our programmes

New Centre Set-up and Implementation

• Oversee a team who project manage the launch of new Spear centres in partnership with local churches, including overseeing all
  practical and operational aspects of the centre setup, recruiting new coaches, and ensuring required policies and systems
  are in place.

Active Participation in the Philanthropy and wider Resurgo Mission

‘To Inspire and equip organisations to bring about ambitious and sustainable social change through our expertise in coaching, impact management and programme delivery.’

• Help build and develop Resurgo’s ethos and Christian life as a team member.
• Lead and contribute to regular team prayer meetings as an integral part of Resurgo’s operation and for the success of its mission.

We are looking to appoint our first Chief Financial Officer to help drive change across the institution, to lead its financial strategy and enhance its financial stability enabling us to realise our ambitions to be the world’s leading design museum.

It’s an exciting time join the Design Museum’s senior leadership team. We have recently set out our vision and five-year strategy that focuses on how we can realise the transformative potential of design. Over the past two years we have substantially increased programming throughout our landmark building which is buzzing with energy and purpose. We have established Future Observatory as the national centre for design research for the green transition and been accorded IRO status in record time, the first independent museum to be recognised in this way.

As part of the dynamic senior leadership team, the CFO will work closely with the board and CEO/Director to drive change across the organization. This role will be responsible for leading financial strategy, leading strategic thinking about future income generation, and enhancing the organisation’s financial and operational stability to enable the museum to realise its ambitions. Leading the Finance and People teams this role has the key levers to shape the future of the museum. 

The successful candidate will be a fully qualified accountant and be able to demonstrate:

• Proven experience in a leadership role;
• Experience at Board level and ability to work in collaboration with Trustees and colleagues;
• Understanding and experience of strategic risk management, finance audit and internal controls

This is an exciting opportunity for the right individual. We are looking for an inspiring and engaging leader with a highly strategic, financially and commercially astute mind, strong innovation and commercial flair with excellent business and negotiating skills. You will have proven leadership experience in a multifaceted organisation where the management of operational excellence has been integral to the success of the organisation. You will have an understanding of and interest in the opportunities to grow organisational success through appropriate strategies for people development as well as the ability to ensure a supportive and inspiring working environment.

If you feel you have the skills and experience to succeed in this role we very much look forward to hearing from you. 

Please submit your CV, with a supporting statement describing why you would be the best person to join this team and make the Design Museum the best it can be. 

Recruitment timings

Application deadline: Sunday 14th July, midnight

Shortlisting: approx. 18th July

First stage interviews: w/c 22nd July

Second stage interviews: w/c 29th July 

Fourth Monkey is seeking a dedicated and enthusiastic individual to join our team as a full-time Academic Administrator to join a dynamic staff team based in the North London training centre. The successful candidate will play a vital role in helping Fourth Monkey achieve its organisational objectives, including providing essential support to the Director of Training and the Senior Management team managing compliance and best practice in the coordination of student attainment and assessment and compliance with OfS regulations.

The job pack contains full details in relation to the job role and the job specification. We ask candidates to please read all the information carefully before applying.

Fourth Monkey is committed to creating a diverse and inclusive environment in which everyone can thrive. The ideal candidate will have excellent communication, administrative and organisational skills. An interest in performing arts is beneficial.

This role is about supporting student success. 

We are looking for a Financial Analyst to play a key role in the finance and broader management team of our ancient and innovative Christian charity, which has a chapel and a pattern of prayer at its heart.

This is a new role established to support our Finance Director and provide analysis of results and performance to support the Commercial Director, managers and trustees in their decision-making processes.

The ideal candidate will be proactive and a great communicator. They will have excellent interpersonal skills and be particularly good at communicating often technical information to non-specialists. They will work well with others including colleagues, clients and suppliers.

Experienced and dedicated, they will support the management of this venerable and much-loved institution and be flexible to assist the small finance team, especially in busy periods.

As the Royal Foundation of St Katharine is a Christian retreat centre that is open to all regardless of faith, and as the post holder would be a member of the management team, it would be essential for this person to support the Christian ethos of the charity. It would be desirable if they felt able to support the rhythm of prayer in our chapel, though this is not a requirement.

Essential skills and experience

• Experience in the hospitality sector with a strong preference to hotels.
• University degree or equivalent.
• Either hold or be studying for a recognised accounting and finance qualification. Study support will be available for the right candidate.

About RFSK 

At St Katharine’s, We provide an outstanding conference centre and retreat house in the heart of London that enables individuals and organisations to be refreshed and to do inspirational and creative work.

With our precinct space and Yurt café, we offer a popular venue that appeals to local residents and community groups.

How to apply 

Please apply with a CV and cover letter setting out your suitability for the role.

We will be interviewing applicants on a rolling basis and may appoint to the role prior to the closing date for applications.

An exciting opportunity has arisen to join the Development Team at the world-renown BRIT School. Working closely with the Corporate Partnerships Manager, the Corporate Partnerships Officer will be supporting the growth of The BRIT School’s corporate income through donations, sponsorship and employee giving. 

The Team

The Development Team at The BRIT School is focused and experienced – with colleagues having worked in award-winning not-for-profits and national arts centres - consisting of the Director of Development, Trusts and Grants Manager, Corporate Partnerships Manager, Trusts and Grants Officer, Philanthropy Officer and Development Administrator, with a supportive Leadership Team and Board of Trustees. 

With current / recent corporate partnerships including Burberry, Warner Music UK, Royal Bank of Canada, Apple and Netflix (amongst many others), it is an exciting place, which brings together world-class education with the creative industries. 

You and The BRIT School

This is an exciting time to join The BRIT School team, as we continue the momentum of our BRIT Transforms Campaign (launched during our 30th anniversary year celebrations), and build on our successful corporate partnerships programme. 

Joining us as Corporate Partnerships Officer, you will be at the heart of our efforts to #keepBRITspecial, helping the School to realise its plans and ambitions.

We are looking for someone who has a passion for the ethos and ambition of The BRIT School.

As a member of an impactful team, you’ll have the autonomy, responsibility and freedom to bring your own creativity, drive and skills to the role, and to make an impact… not only on our fundraising ambitions, but on the lives of the young artists we support.

We would welcome candidates who are looking to move into corporate fundraising from other fundraising backgrounds, or relevant sales environments; we're also open to people at the start of their fundraising career. We are supportive of - and happy to consider - flexible working arrangements, including hybrid/home working.

The BRIT School is committed to Equality, Diversity and Inclusion, which is the bedrock of our ethos and values. 

We look forward to receiving your application, and we hope to meet you soon.

St Marylebone Parish Church is seeking to appoint an exceptional and inspiring Community and Development Manager..

Position: Community and Development Director

Responsible to: The Rector

Location: St Marylebone Parish Church, London NW1.

Hours: Up to three days per week

 Salary: £60,000 - £65,000 per annum (pro rata)

Summary of role – please see full job description for details

In addition to building good relationships and following through with the major and most established grant making organisations, the Community & Development Manager will also need to show ingenuity in researching new and appropriately interested funders to support St Marylebone in its work, mission and ongoing upkeep.

Principal responsibilities – fundraising, development and communication, research, cultivation and solicitation.  This job is for you if you are flexible, entrepreneurial and excited by the opportunity to help shape the future of this central London church, and if you have demonstrable fundraising skills and a proven track record of securing  major gifts. 

How to apply:  Click the Quick Apply button below. You’ll be asked to submit a CV and a covering letter outlining your suitability for this position.

 Closing date: 19 June 2024

 Please note, we’re actively reviewing applications and interviews will be held on a rolling basis. The ad may close early if a successful candidate is found.”

The King’s Trust International (KTI) has been supporting young people worldwide since 2015. Founded by HM The King, our Royal Founding President, to tackle the global crisis of youth unemployment, our vision is that every young person should have the chance to succeed, and our mission is to empower young people to learn, earn and thrive.

Our programmes and interventions are now present in 20 countries within the Commonwealth and beyond, across Africa, Asia, the Caribbean, Europe and the Middle East. 

We are committed to amplifying the voices of young people on the global stage and putting their needs at the very heart of the design and delivery of our work. This complements global efforts to deliver the Sustainable Development Goals, particularly those relating to quality education and decent work.

The King’s Trust International is committed to representing, at all levels, the global communities and young people that we serve.

The role

This is an exciting opportunity to work alongside our regional programme staff and a global network of over 35 partners, providing technical design and digital product support and developing projects in line with partner and donor requirements.

In this interim role, you will support KTI’s Digital and Design team in implementing the core programme design strategy, including our digital products, working alongside the Director of Delivery and Impact and with the Senior Leadership Team. You will work closely with regional functions within the programmes team, supporting the delivery of high-quality programmes and digital platforms for our young people across 20 countries via a network of in-country delivery partners.

In this fixed-term maternity cover position, you will lead and manage a team of technical programme design, content and digital product experts, ensuring that KTI’s strategic goals and objectives are met and that regional programmes are effectively and efficiently supported.

The Digital and Design team is a central function within KTI, working closely alongside Impact and Safeguarding teams to support the delivery of global and regional frameworks and tools for our programmes. In this role you would be responsible for ensuring best practice for programme design and digital product development are prioritised in our regional delivery, as well as in the global tools and processes which inform and guide our work with young people.

About you

You will have extensive experience of leading and managing high-performing teams to deliver impactful quality programmes. You will be a strong communicator with the ability to adapt your communication style to diverse audiences both in the UK and internationally, with a strong understanding of youth-centred design practices and an appreciation of the use of technology for development. A team player, you will work well across teams with a proactive and solutions-focused attitude. Skills in organisation and collaboration are key, you will be confident in bringing together project teams to drive the best outcomes for young people both on and offline.

Overview:

Stema (Charity No 1204510) is seeking an experienced CEO for our charity pioneering disruptive approaches to global health and sustainable development. The CEO will report directly to our trustees, growing our small and dynamic global team, driving Stema forwards by expanding and diversifying our funding sources, and developing innovative research and products.

This is an exciting opportunity for an individual to play a pivotal role in shaping the future of our organisation, with:

• Experience as a charity CEO; or

• Experience at a director-level position in global health or related field, with fundraising experience and professional qualifications such as an MBA. 

About Stema:

Stema is a small Charitable Incorporated Organisation (CIO) founded to advance the education of the public in the field of global health. Our research centres upon community health, positive health, participatory methods and agentic approaches. Our mission is to catalyse positive disruptions in the field of global health through publishing research and developing tools and partnerships. We are a small, international team of academics, entrepreneurs and development professionals. 

Our focus over the last year has been developing alternative approaches to community health and sustainable development, leading to the development of the concept of community positive health and creation of an index to measure community positive health. Our approach is informed by extensive participatory fieldwork in low-resource settings around the world, for example Kenya, Peru and Sierra Leone. Our work is supported by rigorous scientific research in partnership with leading academic institutions, NGOs and in-country research institutions, for example University College London, Oregon State University, and Safe Water and Aids Project. 

Stema has been backed by a single funding source to date. We are now looking to expand and diversify our revenue streams, providing an exciting opportunity for the CEO to develop and implement a sustainable fundraising strategy. We envisage that: (i) fundraising and (ii) the potential development and commercialisation of tools and technologies linked to our research may be pathways towards a sustainable business model that is consistent with our charitable objectives - but the ultimate strategy will be formed by the CEO.

As part of a fundraising strategy, the successful candidate will develop impact metrics that communicate the value of Stema’s work to potential donors - for example, by tying our impact to the Sustainable Development Goals, which will be familiar to funders. We might communicate our impact in relation to the following goals, but the successful candidate will have the opportunity to shape, adapt and refine these goals.

• Improving health and concepts of health in developing and underserved settings

• Improving education and livelihoods in developing and underserved settings

• Facilitating technologies and positive disruptions 

• Protecting and restoring biodiversity

These contribute to the Sustainable Development Goals: Goals 3 (Good health and wellbeing), 10 (Reduce inequalities), 11 (Sustainable cities and communities), 13 (Climate action), 15 (Life on the land), and 16 (Peace, Justice and Strong institutions). Stema aims to complement these existing paradigms while pushing the boundaries with novel approaches to leverage positive disruptions in global health. 

Stema is an equal opportunities employer, and encourages all candidates who are passionate about driving positive change and possess the necessary skills and experience to apply for this exciting opportunity to join our team.

Key Objectives:

• Secure fundraising and revenue streams to ensure financial sustainability and resilience.

• Produce innovative outputs, for example, technology competitions / AI hackathons for global health; or digital tools based on the application of Stema research / concepts.

Responsibilities:

• Formulate a sustainable business strategy to guide the charity’s growth and impact.

• Cultivate innovative partnerships with other NGOs, academic institutions, and key stakeholders.

• Lead and manage our small international team of academics, researchers, and innovators.

• Enhance Stema's visibility across various platforms, with a focus on academic publications and a strengthened presence on social media.

• Cultivate a positive, supportive, and dynamic work environment.

• Ensure strict adherence to all reporting requirements mandated by the Charity Commission.

• Provide comprehensive reports to the charity's trustees and collaborate closely with them to uphold Stema's good governance standards.

Essential Skills:

• Experience as a CEO, ideally at a charity or not-for-profit, with commercial and fundraising experience and a strong interest in global health or research; or

•  Extensive experience at a director-level position in global health or a related field, with client-facing and fundraising experience and professional qualifications such as an MBA. 

• 5 years fundraising experience and a track record of successful resource mobilisation for social impact.

• A minimum of 5 years of experience managing teams at a senior level.

• Ability to build and maintain relationships with potential partners, donors and investors.

• Familiarity with global health, development, and sustainability research and experience working in diverse community contexts globally.

Why Join Us?

• You agree with the intention of the SDGs but believe they could be disrupted too.

• You believe in research and action; academia that can be leveraged with technology and scaled in competitive environments.

• You want to take on a leadership role where your decisions and actions directly shape the charity's success and impact.

• You want to make a tangible difference by shaping an organisation that is driving positive change in low-resource communities around the world.

• You thrive in a creative and dynamic work environment and want to join a passionate international team dedicated to making a difference and fostering innovation.

Salary: 

• £70,000 per year 

• Learning and development allowance of £1,500 per year 

Location: 

• London preferred 

• We support a hybrid working style, with most of the team working in the office, based in Holborn, 2-3 days per week

Purpose of the Role:

Bow Foodbank is proud  to have developed a highly trusted relationship with our guests and the community. We are often the first point of call for people when they are starting to struggle financially. We want to use our trusted place in the community to support our guests with more than just food, helping to connect them into a wide range of services and community groups - aiming to help guests to build their resilience and move them away from the causes of poverty. This will be done by inviting specialist partners to offer their services at our centre, as well as training and overseeing our volunteers in signposting guests to services that will help them build their resilience. We want to do this in a way that builds dignity so will aim to follow up with them the impact of any referrals and how they have improved guest wellbeing. Our aim is to limit the length of time guests depend on any foodbank and increase the community’s access to support services and community groups.

This role will train and oversee the work of our volunteers in signposting guests to high quality services. They will be responsible for holding guest voice strategy and will feed into the senior leadership team the opinions of our guests so we can continually improve the service we offer them.

This role will build partnerships with organisations to create support pathways. We want to maximise use of our building by creating a support ‘marketplace’ inviting partners into the foodbank and increasing guest access to the broadest range of services.

Media and Communications Manager

Job Description & Person Specification

Reports to: Deputy Director

Salary: £41,000 per annum, pro rata (£24,600 per annum for 3 days per week)

Contract: 3 days per week (22.5 hours), with flexibility over working hours (core hours 10.00-16.00).

Start date: As soon as possible

Location: This role is based in London at our offices in Tottenham Hale, with possibility of hybrid working at home and in the office (minimum attendance in the office is 1 day per week on average.)

Duration: Permanent

Anti-oppressive statement: Feedback is actively seeking to move through an anti-racist and anti-oppressive journey in every aspect of its work. We acknowledge that the environmental sector is less open to people from under-represented backgrounds, and we are strongly committed to identifying and correcting where we may be perpetuating patriarchal, white supremacist values and other forms of oppression in our organisational culture, partnerships, and community work. We especially want to hear from you if you feel that you have lived experience of power structures preventing you from accessing opportunities like this.

ABOUT US

Feedback is a UK- and Netherlands-based campaign group working for food that is good for people and planet. We want a world where:

· All people have secure access to delicious, culturally appropriate food that is nutritious and does not cause environmental harm

· Global supply chains, farming and fishing contribute to food sovereignty, good livelihoods, mitigate climate change and enable nature to thrive

· Communities have agency to create food economies that are inclusive, equitable, resilient and celebratory

To meet these objectives, we carry out the following activities:

· We delegitimize corporations

· We ideate and advocate for policy change and regulation

· We nurture community agency

· We widen our circle of allies

· We change culture and public discourse

ABOUT THE ROLE

The purpose of this role is to manage all aspects of how Feedback communicates our work to help achieve our strategic goals. This includes centring communities, building our public profile with key audiences including journalists, developing our range of allies, reflecting our understanding of historical injustice in the food system, and fostering an experimentation and learning culture. As Feedback has recently rebranded and changed its name, this role will involve carefully managing the journey of embarking with a new brand.

This role would suit an experienced communications professional who is excited to think deeply about the way communications can support systemic change in the food sector. Experience with managing relationships with journalists and media outlets, identifying and pursuing stories, managing change, and contributing to organisational learning will be important.

Everyone at Feedback is engaged in our journey towards fully embodying the principles of an anti-racist and anti-oppressive organisation, and as Communications Manager you will take the opportunity to think deeply and act on these principles in our approach to communications. Feedback’s activities span communities/grassroots and policy/corporate campaigns and one of our priorities is integrating these two aspects of our work, so an understanding of the reality of working with communities, either professionally or personally, or a willingness to learn, is vital.

As Feedback’s strong media profile is a key aspect of our campaigning success, you will help build this profile and take an organised and proactive approach to identifying story opportunities from across the organisation.

JOB DESCRIPTION

This role is responsible for delivery, alongside colleagues, of two strategic objectives:

PUBLIC PROFILE  

By the end of 2025, we will have good public visibility with frequent media impressions and a strong recognized brand, raising awareness of our work, and raising the credibility of our asks amongst diverse audiences

SUPPORTERS  

By the end of 2025, a strong and engaged online supporter base will be integral to us achieving our goals through online actions and donations 

Alongside this, you will be responsible for ensuring our work at Feedback fulfils our wider strategic objectives to:

· Centre communities in our policy asks, while building support for our campaigns amongst partner communities; 

· Demonstrate our impact annually and foster a learning culture amongst our team to enable us to continually improve our effectiveness;

· Build relationships with a range of allies;

· Support Feedback’s journey towards our anti-racism objective.

These responsibilities will be met by:

1. Build and develop Feedback’s media profile (approx 30% of time) by:

a. Building relationships with journalists.

b. Identifying and developing new hooks and stories to pitch to the media from across Feedback’s portfolio of work. Pitching these to key journalists alongside campaigners where relevant.

c. Drafting media materials including pitch documents, press releases and Q&A documents.

d. Preparing colleagues ahead of media interviews.

i. Managing external PR support where relevant.

ii. Supporting key media moments alongside campaigners.

2. To manage Feedback’s brand and public profile (approx. 30% of time) by:

a. Overseeing our communications channels, working with other staff and external consultants to ensure our channels reflect the diversity of Feedback’s work and contribute to meeting our strategic objectives.

b. Fully deliver the roll-out of Feedback’s new brand and its application to every aspect of our communications work.

3. To manage the communications pipeline (approx. 30% of time) by:

a. Acting as a quality control and adviser on all communications outputs from across the team to ensure that form and content are as effective and creative as possible.

b. Thinking and experimenting with the application of our anti-racism and anti-oppressive work to our communications.

c. Managing sub-contractors as necessary to deliver high quality content in a timely manner.

d. Managing the communications budget.

4. Develop a learning system to continually learn and improve on how we do communications at Feedback (approx. 10% of time) by:

a. Monitoring and tracking impact of Feedback’s communications outputs

b. Identifying appropriate indicators which provide opportunities to learn about how we meet our strategic objectives through our communications.

PERSON SPECIFICATION

Essential knowledge and experience:

· Extensive knowledge and experience of using communications to achieve campaign goals.

· Strong understanding of developing and enhancing organisational brand profile

· Experience of working closely with journalists to generate strong media coverage.

· Experience of managing sub-contractors or other external delivery partners.

Essential skills:

· Ability to distil complex topics into accessible and relevant communications materials and other outputs

· Confidence in communicating with journalists and at senior level with Feedback’s partners Excellent digital skills including using social media and other digital platforms to achieve organisational or campaign goals.

· Ability to prioritise under pressure, identify routes to maximum impact and work efficiently.

· Ability to build strong internal and external relationships, give appropriate advice and manage expectations.

• A can-do attitude, flexibility and adaptability, alongside a willingness to pitch in on delivery and help colleagues across the team, recognising that Feedback is a small, nimble organisation with fast-changing priorities.
• Shares Feedback’s values: audacity, collaboration, impact, celebration, solidarity.

Desirable knowledge, experience and skills:

· Experience with change management, for example a rebrand or new website process.

· Understanding of the principles of anti-oppressive practice and their application to communications.

HOW TO APPLY

Please apply via Charity Jobs with a CV and cover letter (no longer than 2 pages) explaining how you meet the person specification and why you would like to work at Feedback. Please view the full job description and person specification for more information.

Deadline to apply: 9am, Thursday 11th July 2024

Successful candidates for interview will be notified by Thursday 18th July 2024.

Interviews will be held on Wednesday 24th July 2024 

An exciting opportunity has arisen to join the Development Team at the world-renown BRIT School. Working closely with the Director of Development, the Philanthropy Officer will be supporting the growth of The BRIT School’s funding from Major Donors and High Net Worth Individuals. 

The Team

The Development Team at The BRIT School is focused and experienced – with colleagues having worked in award-winning not-for-profits and national arts centres - consisting of the Director of Development, Trusts and Grants Manager, Corporate Partnerships Manager, Trusts and Grants Officer, Corporate Partnerships Officer and Development Administrator, with a supportive Leadership Team and Board of Trustees. 

You and The BRIT School

This is an exciting time to join The BRIT School team, as we continue the momentum of our BRIT Transforms Campaign (launched during our 30th anniversary year celebrations), and build on our successful philanthropy programme. 

Joining us as Philanthropy Officer, you will be at the heart of our efforts to #keepBRITspecial, helping the School to realise its plans and ambitions.

We are looking for someone who has a passion for the ethos and ambition of The BRIT School.

As a member of an impactful team, you’ll have the autonomy, responsibility and freedom to bring your own creativity, drive and skills to the role, and to make an impact… not only on our fundraising ambitions, but on the lives of the young artists we support.

We would welcome candidates who are looking to move into philanthropy fundraising from other fundraising backgrounds, or relevant sales environments; we're also open to people at the start of their fundraising career. We are supportive of - and happy to consider - flexible working arrangements, including hybrid/home working.

The BRIT School is committed to Equality, Diversity and Inclusion, which is the bedrock of our ethos and values. 

We look forward to receiving your application, and we hope to meet you soon.

Job Purpose

As a Debt Advisor, you will play a crucial role in delivering tailored debt advice and money coaching sessions to NHS staff. Your responsibilities will include conducting financial capability workshops, supporting clients in managing their finances effectively, and maintaining detailed case records.

Scope of Role

The Debt Advisor (NHS Advice) will empower NHS staff to achieve financial stability and resilience by providing high-quality, comprehensive debt advice. Your key responsibilities will include:

1. One-on-One Debt Advice and Money Coaching Sessions:

   • Deliver personalized debt advice and money coaching sessions through various channels, including face-to-face, video, and telephone interactions.
   • Utilize sensitive listening and questioning skills to allow clients to explain their financial challenges and empower them to set their own priorities.
   • Research and explore options and implications, enabling informed decision-making.
   • Maximize income opportunities for clients, including benefits, tax, and housing-related matters.
   • Provide in-depth, high-quality advice and ongoing casework, acting on behalf of clients when necessary.

2. Financial Capability Workshops:

   • Conduct financial capability workshops at NHS sites across London, promoting financial resilience and well-being among staff.

3. Detailed Case Records:

   • Maintain accurate and detailed case records, ensuring compliance with auditing and quality standards.
   • Timely documentation of all case-related activities.

4. Collaboration and Referrals:

   • Work collaboratively with NHS staff and other stakeholders to enhance financial resilience within the NHS community.
   • Refer complex cases to senior advisors or the Quality Assurance Team as needed.

5. Key Working Relationships:

   • NHS Staff: Directly interact with NHS staff to provide tailored financial advice and support.
   • Advice Manager: Regularly report progress, challenges, and outcomes, receiving guidance and support.
   • Debt Advice Team: Collaborate with team members to share best practices and resources.
   • Quality Assurance Team: Review cases, receive assessments, and implement recommended training for continued professional development (CPD).
   • Funders and Auditors: Ensure compliance with funder requirements and maintain auditing standards.

Key Responsibilities

1. Accurate, Effective, and Individually Tailored Advice:

   • Provide personalized debt and money coaching advice across channels.
   • Empower clients to make informed decisions.
   • Maximize income opportunities for clients.
   • Deliver financial capability workshops.

2. Detailed Case Records:

   • Maintain accurate case records.
   • Ensure compliance with auditing and quality standards.

3. Up-to-Date Training:

   • Complete a minimum of 16 hours of technical CPD accredited training or qualifying activity.
   • Maintain a record of all training sessions.

4. Teamwork and Collaboration:

   • Work to an agreed work-plan, meeting targets and milestones.
   • Be an active team member, identifying development opportunities.
   • Demonstrate financial efficiency and value for money.
   • Comply with Toynbee Hall policies and procedures, including health and safety.

5. Other:

   • Travel across London and occasionally the UK as required.
   • Undertake additional tasks delegated by DFA Management.

Please note that we would be willing to explore a higher salary with the successful candidate if they meet all essential and desirable criteria.

Team background

The Debt Advice Team at Toynbee Hall provides essential support to individuals and families struggling with financial burdens. Funded by a diverse range of sources including the Money and Pensions Service (MaPS), NHS, and other partners, we deliver expert guidance and practical solutions to help clients manage and reduce their debt. Our team operates through a network of face-to-face locations including advice centres and NHS sites, ensuring accessibility for all.

In addition to in-person advice, we leverage technology to reach clients who may not be able to access traditional services. We provide video advice to people in prison, those receiving employment support in job centres, and other remote clients. Our advisors are trained to navigate complex financial situations, offering tailored advice that empowers clients to regain control of their finances. Our work is vital in fostering financial resilience within the community, ensuring that individuals have the tools they need to achieve long-term financial stability.

By integrating direct support with strategic partnerships, the Debt Advice Team at Toynbee Hall not only addresses immediate financial challenges but also contributes to the broader goal of systemic change, enhancing economic security and community resilience across diverse demographics.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

We have recently launched a new strategic plan which reinforces that our purpose is to build a fairer future with an end to poverty, injustice and inequality.

We work towards this by:

• Addressing poverty and injustice through advice and support and influencing systemic change.
• Shifting power to people and communities affected by injustice and inequality.
• Collaborating to end poverty and build fairer systems and institutions. What we want to see in the world starts with our community and our organisation.

This means:

• Working together to build a thriving local community where people have the resources they need, feel their voices are heard and are optimistic about the future.
• Being a good employer, where people are treated fairly, feel engaged and empowered, and work together to achieve our shared vision.
• Acknowledging the role Toynbee Hall has historically played in civic society while recognising that our role now is to shift power, to be an effective partner, and to amplify voices that are less likely to be heard.

What we learn from our work in east London we use to inform and influence wider policy – working to influence change in structures, systems and policies.