Location: Based at our Reading Education Centre. To be deployed to any TLG education centre nationally - primarily the South of the UK

Contract: Permanent

TLG is looking for a qualified teacher with a passion to turn around the lives of disaffected young people aged 12-16. Working across our growing network of 12 education centres (alternative provisions), and manage TLG centres for interim periods at a time, the Itinerant Centre Manager will be responsible for delivering exceptional educational programmes with imaginative curricula for disaffected young people, with proven skills and strategies to re-engage those on the verge of exclusion.

Working in partnership with a number of key stakeholders, and leading the local TLG team when on placement, the successful applicant will need to develop and maintain excellent relationships with schools, parents, referrers, and other agencies.

The successful candidate will have excellent team and communication skills and a successful track record in leadership and management, as well as a strong and vibrant Christian faith. TLG is committed to safeguarding our children and young people and expects all staff and volunteers to share in this commitment. The successful applicants will be required to undertake an enhanced disclosure via the DBS.

We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

The date of initial video interviews and final interviews is to be confirmed.

Love meeting new people and passionate about fundraising in a fast paced environment?

Join us!  We are looking for a Fundraising Champion to join our expanding team here at Reuben’s Retreat.

This is an exciting new role and will be an amazing opportunity for the successful candidate with room for progression.

OVERVIEW

Reuben's Retreat was founded in August 2012 just 2 days after 23-month old Reuben moved to heaven. His legacy “Reuben's Retreat” will be a home from home for children with life-limiting or life-threatening illnesses to spend time with their family, to relax and recharge.  It already serves as a bereavement counselling support centre for families that have lost a child and for parents whose children may not reach adulthood.

MAIN PURPOSE OF JOB

The postholder will be responsible for creating fundraising events/activities that have a positive impact on the income to the charity. In addition, the postholder will work closely with the Senior Fundraiser, Operations Manager and Chief Executive to achieve Reuben’s Retreat’s wider fundraising aims.

Job Specification & Person Spec are attached

All criteria is desirable, not essential, however we would expect your experience to meet a good proportion of these and have the ability to perform well in other areas quickly and efficiently.

You must hold a full UK Driving License and have access to a car.

To apply, please send:

– A copy of your CV with a covering letter (1000 words) explaining why you want the job and outlining how you meet the criteria for the role

– A personal statement (1000 words) with examples of how you meet our charity core values as outlined in the job specification

If you have any questions about this exciting role, please call 01457-680023 and ask for Stacey.

We look forward to hearing from you!

We are seeking an experienced and passionate Membership and Fundraising Officer to join the European Movement UK team to help build our community. 

About the European Movement: 

Founded by Winston Churchill in 1947, The European Movement is the UK’s largest pro-European membership organisation. In recent years we were a founding supporter of the People’s Vote campaign. 

The European Movement UK is a grassroots organisation with a network of over 126 groups, and it is also linked to a network of groups in the EU27 as part of European Movement International.

Following the election, we have reached an exciting turning point in our organisation. The European Movement UK’s role is more important than ever as we hold the government to account during the Brexit process. We will be campaigning for maintaining European rights, standards and values post-Brexit and campaigning against a no deal end to the transition period.

In the next phase of the European Movement UK we need to put our members front and centre. We need to create a membership offer with community at its heart. 

What we’re looking for: 

The European Movement is hiring a …. Officer, to manage our membership base, and to cultivate a European community.

You will be involved in a number of areas within our organisation, including: 

• Building and cultivating a community for our members, as well as our supporters and groups 

• Provide full administrative support for the membership function of European Movement UK 

• Handle membership enquiries on a daily basis

• Support the Head of Digital Campaigns with the creation and implementation of Membership Recruitment and Retention strategy. 

• Support the Events and Organisation Manager with community outreach campaigns. 

• Support the Head of Digital Campaigns with content creation for fundraising, membership recruitment and community building on all channels

• Be responsible for regularly updating records on our CRM database and extract reports as required, as well as ensuring our web pages on the CMS are up to date.

• Liaise with finance to ensure accurate payment records for members 

• Supporting the Head of Digital, Head of Communications and the Administrative Officer with maintaining the membership system, including membership benefits (packs, newsletters) and similar initiatives such as the EM1000 club

• Supporting the Head of Digital Campaigns with fundraising streams such as philanthropy and trust and foundations fundraising. 

Skills and experience 

Essential 

• At least two years’ experience in a membership or fundraising role 

• Excellent verbal and written communication skills

• Experience working with a CRM (essential), experience using NationBuilder (desired) 

• Experience building and cultivating a community 

• Great interpersonal skills (comfortable building relationships with members) 

• Understanding of data protection laws, especially GDPR

• Experience of using a CMS (essential), experience using NationBuilder (desirable) 

• Highly organised and good administration skills 

• Sound IT skills 

• Basic design skills 

Desirable 

• Experience using Nationbuilder

• Previous experience of working in a membership organisation or trade/professional body

• Understanding of the European Union and the current Brexit debate 

• Ability to write compelling copy 

This is a great time to join this organisation as we grow our membership across Europe and beyond!

TO APPLY PLEASE SEND YOUR CV AND COVER LETTER 

An exciting new part-time opportunity for an experienced and dynamic all round Fundraiser to join our professional team. This is a far ranging new role which you can make your own. MertonVision is entering into a new strategic period of our development and are offering this fantastic opportunity for the right candidate: We are seeking a candidate with a proven track record of securing new business as well as maintaining and developing existing relationships through great account management. 

Our successful candidate will shape how the charity works with different fundraising audiences raising the profile of the charity with regional corporates, trusts, foundations and institutions. The initial appointment will be on a six month fixed-term contract (two days per week) after which a permanent contract may be offered depending on the success of the initial fundraising strategy

We offer you:

1. a competitive salary c£17,500 for 14 hour week
2. flexible working
3. great variety
4. a friendly inclusive work environment in pleasant surroundings close to local amenities
5. the ability to add real value while making a true impact on our charity

Over the six months our successful candidate will:

• Write applications for our existing identified opportunities
• Research additional application opportunities
• Apply to Merton based organisations to become their 2021 COTY
• Develop funds to support fundraising initiatives
• Mentor our Community Fundraiser
• Initiate systems and processes to help improve fundraising and maximise income 

The successful candidate will be able to work well on their own initiative and within short timelines.

You will have previous experience in a charity fundraising environment and a proven track record across a variety of income streams and channels, including digital and social media. Ideally, your experience will include supporter acquisition as well as retention.

To apply, please send a copy of your CV with a covering letter addressing how you meet the criteria of the Job and person specification quoting Job ref: FundraiserMV2020

The International Longevity Centre UK is recruiting for a Communications and Engagement Officer to join our small and passionate team.

We are looking for someone with excellent communication and organisational skills who will be excited about working on one of the most important public policy issues facing society.

• Should the pensions triple lock be removed and what should Government do to fund social care?
• Should older people be forced to shield from COVID-19 to protect their health – or is this plain ageism?
• How can employers support older people to work longer and how can retailers better engage with older consumers?

As our Communications and Engagement Officer you will have an answer to these questions and know how to best communicate it.

We want you to help us use our expertise in demographic change to highlight the impact of ageing on society, working with experts, policy makers and practitioners to provoke conversations and pioneer solutions for a society where everyone can thrive, regardless of age.

One day you might be focussed on talking to journalists or politicians about the economic opportunities of population ageing. The next day you might be developing a plan to engage employers with the importance of preventing ill health or maximising the productivity of their ageing workforce.

For the full job description and details of how to apply for this post, download the Communications and Engagement Officer recruitment pack from the ILC website.

To carry out maintenance and repairs to the facilities at Yeldall Manor, using your own trade skills and those of sub-contractors and volunteers. To supervise and train, with the assistance of the Facilities Manager, residents working in the maintenance department as part of the drug/alcohol recovery programme, providing meaningful and challenging work for them. To assist in the co-ordination of Yeldall Manor’s planned maintenance programme, keeping this programme up to date and maintaining records of work carried out.

You will have: practical skills and a desire to use and share them with others; the sensitivity to work alongside men in their recovery journeys; the ability to manage your own workload and stay calm under pressure; a solid Christian faith and the ability to be an appropriate role model to our client group.

As Yeldall Manor is a Christian organisation operating a Christian programme, it is an occupational requirement (in accordance with Schedule 9 of the Equality Act 2010) that the successful candidate is a committed and practising Christian. This position is subject to a satisfactory enhanced DBS check. If you are in recovery, a minimum of two years’ demonstrable clean time is required.

This post is for 24 hours a week, weekdays only.

Please see the Job Description for additional information.

To assist and deputise for the head chef and supervise and train residents allocated to the kitchen as part of their drug/alcohol recovery programme, providing meaningful and challenging work for them. To ensure that nutritious meals are provided and that food hygiene and Health and Safety protocols are adhered to. You will have relevant qualifications for working in catering or demonstrable cooking experience; the sensitivity to work alongside men in their recovery journeys; the ability to manage your own workload and stay calm under pressure and a solid Christian faith and the ability to be an appropriate role model to our client group.

As Yeldall Manor is a Christian organisation operating a Christian programme, it is an occupational requirement (in accordance with Schedule 9 of the Equality Act 2010) that the successful candidate is a committed and practising Christian. This position is subject to a satisfactory enhanced DBS check. If you are in recovery, a minimum of two years’ demonstrable clean time is required.

Please see the Job Description for additional information.

Full- or part-time to suit. Daytimes only (no evenings). To include some weekends.

Would consider temporary, permanent, or fixed-contract.

Business & Human Rights Resource Centre is seeking a Head of Communications to lead our high-performing communications team. The successful candidate will lead strategic, impact-focused communications across the global organisation, working closely with our teams, partners and allies. They will bring talent, enthusiasm, knowledge and experience. This role currently manages a team of four, with three direct line reports, and reports to the Executive Director. The communications team is tasked to ensure strategic and effective communications to drive change, including managing the Resource Centre’s digital action platform.

About us

Business & Human Rights Resource Centre is a high-impact, global organization. We work closely with allies and partners to advance respect for human rights in business and hold companies accountable for abuse. We do this by empowering human rights advocates in civil society, business and governments to support bold leadership for human rights in business and strengthened corporate accountability, due diligence, and effective remedy for abuse. We also build transparency of advances, challenges, and abuse of human rights in business. We generate and share information that is relevant, reliable and up to date, and we work with advocates around the world to use this information to drive positive change that puts human rights at the heart of business.

Details:

• Location: London
• Salary: £40,000 - £46,000 per year dependent on experience, plus 5% pension
• Contract Type: Open-ended contract
• Closing Date: 13/07/2020
• interviews on 17 July 2020

Responsibilities

• Lead strategic communications: Drive impact of BHRRC’s work bybuilding strategic media and digital outreach that empowers allies and influences key audiences. Work across our Global Team to develop a shared understanding of key audiences, the fast-changing context, and how communications can drive positive change. With the management team, plan and set the organisation’s communications strategy and ensure we have the right skills, knowledge, and connections to deliver it. Collaborate upstream with programme and regional leads to ensure our communications strategies help deliver the human rights impact our programmes seek with their allies
• Lead the communications team: Lead a skilled team to nurture an effective approach to communications, and digital technology. Ensure the work of the team is expertly planned and executed within budget and meets donor requirements. Deliver our performance management system throughout the year. Work with the Senior Management Team to manage operational opportunities and risk.
• Drive and execute top class communications: Work with senior management, regional and programme teams to drive an agile approach to communications, including spotting proactive and reactive opportunities, building higher-level relationships with journalists and partners, and developing tactical approaches. Play an active role in executing impact-focused communications strategies for key products and events.
• Digital action platform and technology: Work with the Digital Officer to manage the development of the Resource Centre’s leading digital action platform (a redesigned version will be launched in August 2020). Develop an understanding of audiences and ensure we deliver features that help empower them to promote human rights.
• Internal Communications: Work with the management team and others to ensure high quality communications to a remote and diverse team across 20 locations worldwide.
• Programme design and fundraising: Work upstream with our development and project teams to ensure communications, and digital technology work is effectively built into project proposals and adequately resourced; and that our monitoring of impact provides evidence of our impact.

Key competencies and attributes

Strategic Communication: At least 5 years’ experience delivering top class communications and expert understanding of how strategic communications deliver change.Strong craft in story-telling and narratives. Sharp news sense and editorial judgement.

People Manager: At least 3 years’ experience in line management. Experience in nurturing and sustaining a high performing team that thrives in a diverse, and global context. Demonstrable success in supporting project teams deploy communications strategically for impact.

Project Manager: Track record of leading and/or implementing complex communications projects including planning, execution, and evaluation. Demonstratable success planning communications for a busy organisation working closely with allies.

Relationship-building: Track record of developing strategic relationships to enhance communications and advocacy efforts, e.g. civil society partners, consultants, journalists, opinion-formers. Experience building relationships of trust and joint action with allied organisations is strongly desirable.

Digital technology: Experience using, data and technology to make change happen. Strategic foresight to sustain rapid evolution. Experience shaping digital infrastructure with  developers.

Human rights, and economic justice expertise: Familiarity with social justice or human rights issues and a willingness to keep up to date. Experience communicating economic justice and human rights issues desirable.

Team player: Experience of, and commitment to, working in high-performing teams that are highly collaborative and focused on outcomes. Experience of working with colleagues remotely, and in multicultural and diverse working environments desirable.

Languages: Must be fluent in English. Additionally, French, Chinese, Arabic, Spanish, Portuguese, or Russian language skills would also be an asset (all languages of our digital action platform).

Business & Human Rights Resource Centre is a diverse, global team. We are committed to providing equal opportunities for everyone regardless of their background and we acknowledge that people from certain backgrounds are under-represented in progressive movements. We particularly encourage applications from women, Black, Asian, Latinx and other minorities, people with disabilities, and people who identify as LGTBQ+.

For this role, Afghanaid seeks an individual with excellent organisation and communication skills. An ideal candidate would have previous experience working in a administrative role supporting executive members of a charitable organisation. S/he will hold high regard for confidentiality, possess outstanding people skills and approach work in a proactive and dedicated manner. Candidates will need to remain flexible and open to working beyond normal work hours to meet tight deadlines.

Main Duties

• Coordinate the MDs daily diary, screen e-mail, draft correspondence and prepare documents for meetings and professional appointments  

• Provide preparatory materials and coordinate the MD’s external representation engagements and fundraising opportunities; draft speeches, visual presentation and workshop materials

• Coordinate internal (quarterly Board and Executive Team reports ) and external (Annual Report) materials and ensure appropriate distribution; edit other organisational strategic and operational documents as required

• Minute Executive Team, ad hoc and other intrenal meetings attended by the MD

• Research and write internal and external briefs and reports to be used in national and international level communications

• Represent Afghanaid in  advocacy and influencing forums and meetings

• Acting on behalf of the MD, attend government, UN and civil society co-ordination; represent Afghanaid’s position

• Assist the MD in monitoring performance indicators against strategic and operational plans

• Functioning as the communications focal point in the Kabul office, working in close coordination with the London office to produce high quality communications material for external distribution. This includes taking photos and collecting case studies. 

• Perform other relevent duties as assigned and approved by the MD 

Personal Specification

Essential

Education: 

• Master’s degree in relevant research-based discipline (Development, Anthropology, Policy and Research, International Relations or similar subjects) or an undergraduate degree with relevant experience

Experience: 

• Writing high quality policy and  communications documents for public use

• One year of practical experience in a similar role

• Working with high levels of autonomy

• Strong conceptual and analytical skills

• Voluntary or work experience within international development or charity sector

• Managing relationships with a variety of different stakeholders

• Coordinating research projects

Skills:

• Excellent proficiency in Microsoft Office (Word, Excel, Outlook and Powerpoint)

• Excellent written and spoken English (to Native standard) 

• Integrity, honesty, transparency and a firm commitment to professional standards of confidentiality

• Sense of humour, initiative and self motivation, excellent team work and communications skills, ability to work collaboratively with others

• Sensitivity to Islamic culture and respect of Afghan customs and traditions, able to live and work in a diverse environment

• Outstanding organisational skills, able to communicate and collaboratively manage competing priorites

• Drive to achieve results and get the things done

• Ability to deal with difficult, challenging work situations and remain calm under pressure

Desirable 

• Experience living, traveling or working in isolated and conflict locations/countries

• Firsthand understanding of the operating environment of humanitarian and development work in Afghanistan (or a similar context)

• Basic fluency in Dari or Pashtu

Other Information

Afghanaid’s core values are creativity, fairness and honesty. Our staff is passionate about and proud Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions. 

This position is based in Afghanaid’s head office in Kabul, Afghanistan. Given the Covid-19 pandemic, all Kabul-based international staff are currently working remotely. It is likely that you will begin this role working from home or from Afghanaid’s London Office. You will be required to relocate to Kabul once international staff return to Afghanistan, and you will be based there for the remainder of your contract.

Due to security considerations, this is an unaccompanied post. International employees are entitled to 22 annual leave days, 25 rest and relaxation days, 5 travel days and 16 public holidays per year. Afghanaid also provides a generous travel allowance for international staff to take R&R out of the country.

Our remuneration and benefits package is competitive with other similar organisations. 

You will be given a private room in the staff house where all Kabul-based international hired staff members live.

This position presents an excellent opportunity for someone who has the ambition and determination to move up in their career.

To apply

If you are interested in this role please read the information enclosed and submit your CV and covering letter no later than 09:00 GMT on Tuesday 14th  July, 2020 including your name and the job title in the subject line. Your covering letter should be no more than 2 - A4 pages in length and explain how you meet the essential and desirable requirements and why you feel you would be a suitable candidate for this role. The precision and style with which you present yourself in your covering letter and CV will be given significant weight in short listing candidates. Please also indicate how you heard about the role (Charity Jobs, Afghanaid web page and etc) and your salary requirements.

The following items are enclosed:

• Job Description 

• Person Specification

This role plays a key part in the continued growth and development of our community-focused Credit Union.  It provides the opportunity to develop skills in delivering customer-centred products and services throughout Shropshire.

The right person will have high levels of initiative with a natural desire to learn.  They will have the opportunity to influence the development and delivery of savings and lending products through collaborative discussion across a small team.

Do you have an innate confidence in your own ability to achieve targets with a natural desire to learn, change and improve where necessary?  We are looking for an individual with excellent communication, people and IT skills to fit into our established credit union team.  You will play a key role as a point of contact for existing and potential loan applicants and will be responsible for collating, checking and processing all loan applications in line with policy and procedure, while maintaining excellent levels of customer care.

Support Assistant Opportunities (Supported Housing) 

Essex (Wickford & Rayleigh) 

Salary up to £17,617 per annum (full-time equivalent) 

Permanent, Up to 37.5 hours per week (24 hour rota) – full and part time positions available 

Our client has some excellent opportunities for Support Assistants to join their friendly teams to assist with a supported living service in Rayleigh and a registered care service in Wickford. 

In these key roles you will effectively provide support to adults with learning disabilities and care and support needs who live in a shared home to maintain and develop their independence within the home, as well as accessing the community to new and established activities, empowering each person to their own level in a 24-hour care setting. 

Key Accountabilities/Responsibilities: 

● To provide person centred support to people with all aspects of their daily living including but not limited to personal care, tenancy management and involvement in the community 

● To maintain records of support provided and to actively contribute to support planning and periodic reviews 

● To positively contribute to the corporate core values of Innovation, Care and Excellence 

● To be able to actively participate and contribute to providing a 24 hour service that is Caring, Safe and Responsive to the needs of the people we support in an Effective and Well Led manner 

● To develop and maintain effective professional relationships with service users and other key stakeholders such as family, friends and advocates 

● To take responsibility for shift leading as per the rota in operation 

● To actively participate in regular team meetings, supervisions and other meetings 

Ideally the candidate will have: 

● Basic understanding and promoting of the needs, rights equality and diversity of the people we support of people with disabilities 

● Basic knowledge of the regulators and legislation that govern our services and an understanding of where to find this information 

● The ability to communicate effectively orally, in writing, electronically with colleagues, interested other professionals and the people we support. 

● The ability to work effectively both alone and as part of a team 

An understanding of Diabetes and Learning Disabilities is desirable; however with full training provided, someone new to the sector can be successful following a successful interview. 

Both services do require 24 hour support and staff are expected to work nights, bank holidays and weekends to meet the needs of the people we support. 

Fixed term contract for 6 months with possibility of extension

Full time – working 35 hours per week

Salary: £18,000 per annum

Location: Manchester, UK

Expected Travel per annum – 20 days

People Management – None

Role Context

The Global Interagency Security Forum (GISF) is an independent platform for security focal points from Global humanitarian agencies operating overseas. GISF emerged in 2006 as an independent NGO network, facilitating collaboration and information exchange on humanitarian security-risk management at the strategic, systematic and policy level. Over the past 10 years, the Forum has established itself as a global reference point and centre of excellence for applied practice, collective knowledge and current challenges in humanitarian security-risk management.

Recognising that NGOs need to develop expertise in security-risk management in order to deliver aid effectively in unpredictable operating environments, GISF’s vision is to continue to grow as a global hub for humanitarian security risk management for NGOs and other stakeholders that impact on security risk management in the humanitarian space.

The primary objective of GISF is to have a positive impact on NGO humanitarian security risk management in order to achieve sustainable access for populations in need. As an independent network of security focal points who represent Global-based humanitarian NGOs operating internationally GISF is committed to improving the safety and security of operations and staff, strengthening humanitarian security risk management to allow greater access to and impact for crisis-affected populations 

GISF acts as a resource for the humanitarian sector and other stakeholders, including donors, academics and the private sector to improve good practice and build capacity on humanitarian security risk management.

As an NGO led forum, the GISF hub reflect the needs of our members and the broader humanitarian SRM network.

GISF works directly with 100 + humanitarian agencies (members). The GISF Secretariat and Steering Group also engage and collaborate with a wide range of actors, including institutional donors, researchers, UN agencies, academic institutes, think tanks, consultants and NGO platforms, in order to promote and enhance security risk management in humanitarian assistance. GISF achieves its goals in part by maximising available resources and cooperating closely with this wide range of actors.

GISF is supported by its membership and is funded by the Swiss, US and UK governments. The Forum is not a registered organisation, but an independently-run entity, currently hosted by Christian Aid.

For more information please visit www.gisf.ngo.

Since Engineers Without Borders UK was established over 15 years ago, people and community have been at the heart of what we do and how we do it. We would not be where we are today without the hard work of many hundreds of people who have volunteered their time to build our movement and benefit people through our training and project work, to date this extends to over 67,000 people. We’re now significantly increasing that number annually, so we’re looking for a Community & Activities Officer to join our team and increase our capacity to support our members and wider community to listen, learn and take collective action in support of ensuring engineering serves all people and our planet .

AS OUR COMMUNITY & ACTIVITIES OFFICER YOU WILL:

• Liaise with our community, building and maintaining relationships with and between individuals in our community, including our members, student members and academics.
• Support the key administrative processes associated with our community activities and programmes.
• Maintain and update records of community activities for monitoring and evaluation purposes.
• Coordinate our presence in universities.
• Facilitate engagement of our youth outreach initiative.
• Support in the delivery of the Engineering for People Design challenge.
• Support with the logistics, participant registrations and preparing the resources for events.
• Support the running of analytics and evaluation of results.
• Support with building a database based on relevant criteria and then take over management of this database to respond to and manage speaker requests throughout the year.

PERSON SPECIFICATION

We value a positive working environment for everyone on our team. We therefore expect all staff to demonstrate the following characteristics: passionate about our purpose, creative, team player, respectful, inquisitive, professional, open and dependable. We expect this of new hires and you can expect this from your team mates. You can expect support throughout your time with us, including an induction, regular feedback, weekly team meetings and peer nominated recognitions.

TO APPLY

Please read the full job description and person specification for furhter details egarding the role and our organisation, then send a CV (two pages maximum) and a covering letter (up to two pages) with the job title in the subject line. Please outline clearly in your covering letter:

• Your reasons for wanting to join the team at Engineers Without Borders UK
• How you meet the role description and person specification
• Your availability to be interviewed during the week of 3 August (virtually and/or in London)
• Your eligibility to work in the UK
• Where you saw the role advertised

Please refer to our Privacy Policy for details of why and how we collect and store your data.

Engineers Without Borders UK is committed to selecting candidates for employment based on aptitude and ability, irrespective of gender, race, ethnic origin, disability, nationality, sexuality, religion or belief, marital status or social class.

Fixed term – 12 months

Unicef ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

Unicef UK’s Supporter Care team champions the needs of Unicef’s supporters, always ensuring that they are at the centre of our work for children. As the first point of contact for both our supporters and members of the public, this role requires you to ‘think with your head’ and ‘act with your heart’ to ensure the very best experiences for all those that contact and engage with us.

As a Supporter Care Adviser, you will be joining a dedicated team who provide the highest level of supporter care service and help expand relationships by responding to enquiries received through a range of contact channels. You will have previously worked in a customer contact environment, using a variety of communication methods, including social media, and have used databases. You will also be able to work effectively and co-operatively as part of a team, taking ownership of queries and seeing them through to an effective resolution.

Our Supporter Care service is available from 8am to 6pm, so you will need to be able to work 8 hour shifts across this period.

Act now and apply online.

Closing date: 5pm, Thursday 9 July 2020.

We particularly welcome applications from LGBTQ+ candidates, candidates with disabilities, and from men, because we would like to increase the representation of these groups at this level at Unicef UK. We want to do this because we know greater diversity will lead to even greater results for children.

Unicef UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact Supporter Care during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)