Centre manager jobs in rubery, west midlands
Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?
Join Our Team as a Customer Services Advisor!
At the British Heart Foundation (BHF), we believe every interaction matters. We're looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with our customers, supporters, and fundraisers.
Role Overview
As a Customer Services Advisor, you'll be the first point of contact, providing accurate, effective, and friendly responses and information. You'll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.
Key Responsibilities:
- Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
- Providing information, taking donations, and resolving customer queries and feedback.
- Using our ticketing and CRM systems to update customer records.
- Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
- Enhancing satisfaction and relationships through stewardship activities.
We are currently recruiting for 5 roles with both permanent and fixed-term opportunities across our Customer Care and Customer Engagement teams. Responsibilities and priorities will vary depending on the team you join. This will be discussed further during the interview process
What Makes You Great for This Role?
Your ability to connect with people is your superpower. You're a quick learner, curious, and can build strong relationships quickly. You get to the heart of the matter, listen, ask insightful questions, and provide the right help and build relationships with our customers and supporters.
Your empathy and enthusiasm shine through in your strong communication skills, turning every interaction into a delightful experience for our customers. You're resilient, perform well under pressure, and make customers feel genuinely valued. Comfortable with technology, you have experience in Microsoft Office, data entry, and databases.
Your proactive, positive “can do” attitude means that you can solve a variety of queries, giving customers the time they need. Driven by customer satisfaction, you transform challenges into opportunities, creating unforgettable experiences. Your strong administrative and time management skills help you prioritise and manage your workload effectively.
Why Join Us?
- Have a Real Impact: Help fund lifesaving research into heart and circulatory diseases—every interaction makes a difference!
- Make a Difference: We focus on getting it right, first time, and you’ll take ownership of a varied and engaging workload.
- Flexible Working: Enjoy the best of both worlds with our hybrid working model—four days at home and one day in our Birmingham office.
- Supportive Team: Join a fun, diverse team that values knowledge sharing, continuous improvement, and well-being.
- Training and Development: Benefit from comprehensive training and continuous support for your personal and professional growth.
- Fantastic Benefits:
- 30 days annual leave plus bank holidays
- Private medical insurance, dental health cover, and money towards gym membership
- Pension scheme with employer contribution up to 10%
- Full pay for 12 weeks for family leave, including maternity, paternity, and adoption leave
- Life assurance
- Extra paid leave of up to 10 days to support colleagues who may need more time off work
Working Arrangements
- Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
- Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.
Interview Process
Our interview process involves two stages:
- Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
- Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 26th, 27th, and 28th August 2025. Please note that these dates are fixed and cannot be changed.
Start Date & Induction:
All new team members will start on 1st October 2025, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.
Our vision is a world free from the fear of heart and circulatory diseases.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
The role:
A great opportunity for you to join our small, friendly team and make a real difference to people’s lives by:
· Providing expert support in the development of policy and practical guidance aligned with Mental Health Legislation
· Supporting local authorities and care providers to effectively roll out and implement best practice and policy changes introduced by the new Act, ensuring consistency, quality, and improved outcomes across the sector.
· Creating an inspiring and engaging learning environment
· Champion innovation across diverse projects across other projects within SCIE[G(1]
What we are looking for:
· Exceptional communication skills, including facilitation, public speaking, and concise evidence-based report writing, for varied audiences.
· Proven ability to analyse qualitative and quantitative data to inform decision-making.
· Comprehensive understanding of Mental health legislation and associated social care policies.
· Registered Mental Health Nurse, Social Worker, or Allied Health Professional.
· Demonstrable expertise in Mental health law practice and/or Social care practice and management.
· Commitment to equity, diversity, and inclusion.
· Demonstrable experience of working in co-production with people who draw on mental health services including co- designing, delivery and evaluation.
· Commitment to SCIE’s values and principles of equity, diversity, and inclusion.
· Ability to establish collaborative relationships with stakeholders, including individuals who use services, carers, and professionals.
· Experience of contributing to business growth, bid writing and tenders.
The client requests no contact from agencies or media sales.
We are seeking a compassionate, visionary, and strategic Chief Executive Officer to lead Mermaids through the next stage of its evolution, dedicated to improving the lives of gender-diverse children and young people, and those who are important to them. As CEO, you will be responsible for driving the charity’s mission, shaping its strategic direction, and ensuring the delivery of high-quality, affirming support services. You will act as a visible and credible advocate for trans and
gender-diverse youth, build strong relationships with stakeholders, and influence public policy and sector practice. Working closely with the Board of Trustees, you will oversee a small committed team, ensure robust financial management with the Chief Operating Officer, and lead fundraising efforts to secure a sustainable future. This is a unique opportunity for a values-driven leader who brings both strategic acumen and a deep commitment to equity, inclusion, and lived
experience.
Service Delivery:
• Provide strategic and operational leadership across all service delivery areas, including support line services, group work, advocacy, external communications, and policy.
• Ensure services are high quality, inclusive, and responsive to the needs of trans and gender-diverse children, young people and the special people in their lives.
• Lead the continuous improvement and development of service delivery models, ensuring impact, effectiveness, and alignment with the charity’s mission.
• Champion a culture of safeguarding, accountability, and young person-centred practice throughout all service delivery.
• Act as the organisation’s Safeguarding Lead, with oversight of on-call, safeguarding training, and ensuring appropriate escalation mechanisms are in place.
• Oversee the design and implementation of advocacy and policy activities, ensuring the charity’s voice is informed by lived
experience and is impactful at local and national levels.
• Act as a visible and hands-on leader for frontline teams, providing support, supervision, and inspiration to staff and
volunteers.
• Monitor performance, outcomes, and feedback to ensure services are meeting objectives and delivering positive change
for beneficiaries.
Governance:
• In partnership with the board of trustees, set and articulate our vision, mission and strategy, and keep this under continual
review.
• Lead the development and implementation of Mermaid’s strategic plan, ensuring sustainability and growth.
• Liaise with the board of trustees to ensure the charity’s governance, structure, policies and procedures are appropriate
and effective, taking remedial measures and implementing change as necessary. This includes supporting board
development.
• Work closely with the Chair and Board of Trustees to support strong governance and informed decision-making.
• Provide accurate and timely reporting on organisational performance, risks, and impact.
• Ensure compliance with regulatory guidance and legislation, including the Charity Commission and the Fundraising
Finance & Fundraising:
• Working with the Chief Operating Officer and the Board of Trustees, ensure Mermaids has robust, deliverable fundraising
and finance strategies in place, and subsequent action plans are embedded throughout the organisation to support their
delivery.
• In partnership with the Chief Operating Officer, ensure Mermaids has robust finance, HR, IT, data privacy and governance processes and procedures are embedded.
People and Culture:
• Line manage senior staff including the COO and service delivery managers.
• Foster a positive, collaborative, inclusive internal culture that values lived experience and wellbeing.
• Continue work to embed a culture of equity, diversity and inclusion across the organisation, as well as a focus on accessibility.
• Work to define and drive trans-centred leadership across the organisation, including ensuring that the organisation is a trans-positive, supportive employer.
External Engagement and Advocacy:
• Represent Mermaids publicly, including acting as the key spokesperson and strategic policy stakeholder, ensuring
organisational awareness of the external landscape and the changing needs of trans children, young people and their
families, and advocating for these needs to be met.
• Lead communications strategy, and lead press engagement by responding to media inquiries, interviews, press conferences and media events.
• Lead on stakeholder engagement, including with funders, supporters, community partners, and policy influencers.
• Advocate for the rights and needs of trans and gender-diverse children, young people and the significant others in their lives at a national level.
The client requests no contact from agencies or media sales.
x3Project Lead – Phoenix
Are you ready to lead an innovative new programme making a real difference in the lives of individuals reintegrating into society after prison as we have three Project Lead positions available?
Position: Project Lead – Phoenix x3
Location: West Bromwich (on-site)
Salary: £32,000 per annum (pro rata for each position)
Contract: Fixed Term
Hours: Part Time – 2 x 30 hours/week at £25,600 per annum (7-day rota) and 1 x 22.5 hours/week at £19,200 per annum (7-day rota)
Closing Date: Sunday 10th August 2025
The Role
We’re launching Phoenix, a ground-breaking pilot supporting prison leavers with complex mental health needs, and we’re looking for three experienced and passionate Project Leads to drive this forward.
As a Project Lead, you’ll play a pivotal role in coordinating a dedicated on-site team to deliver high-quality support that promotes mental wellness, reduces reoffending, and empowers individuals to thrive. You’ll oversee the day-to-day running of the project, from admissions and risk management to leading team performance and developing partnerships. You’ll also work closely with our evaluation partners to shape and evidence the impact of this pilot model.
This is an exciting opportunity to be at the heart of innovation in supported accommodation — ideal for someone who thrives in a fast-paced, person-centred environment and brings experience from the criminal justice, social care, or mental health sectors.
This is a site-based role, requiring availability across a 7-day shift pattern including evenings, weekends, and bank holidays.
About You
To succeed in the role of Project Lead, you will need:
- A proven track record in project leadership, ideally in criminal justice, social care, or the non-profit sector
- Experience managing a team and driving service performance in a care environment
- Strong decision-making skills and the ability to work independently under pressure
- A collaborative and compassionate approach to leadership
- Experience with community engagement and building external networks
- A working understanding of safeguarding, health and safety, and risk management in a social care context
- We particularly welcome applications from individuals with lived experience of mental ill health or the criminal justice system.
About Us
As an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions and complex needs. Our purpose is to help people on their journey to mental wellness, purpose, and independence. Supported housing provides crucial help to some of the most vulnerable people in our country. It can have an enormous positive impact on an individual’s quality of life: from their physical and mental health to their engagement with the community.
Other roles you may have experience of could be Project Manager, Criminal Justice Project Lead, Mental Health Project Coordinator, Housing Services Manager, Reintegration Support Manager, Supported Housing Project Lead, Community Justice Manager, Care Services Manager, Senior Support Worker, Offender Rehabilitation Coordinator, Social Care Team Leader, etc….
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
We are looking for a suitably qualified person to join our team as HR Officer to promote good HR practice throughout the District and its constituent churches and Circuits. The HR Officer will provide expert advice for line managers and provide support for all HR matters, enabling all lay staff to flourish in their roles in addition to meeting statutory and Methodist requirements. This role will include working closely with the District Secretary and other members of the District Lay Employment Committee to develop policies and ensure these are implemented across the District.
A full job description can be found on the attached Job Pack.
A growing, evangelistic, justice-seeking and inclusive church without walls.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role:
This is an exciting opportunity for an experienced Specialist Trainer: Domestic Abuse, Gender-Based Violence, and Trauma Informed Working to deliver training to a variety of different audiences. You will be delivering training on an ad-hoc basis, in a range of settings including corporate clients, public sector workers, and other charities.
We are seeking trainers with both frontline and training experience, who can deliver this type of content in compassionate, articulate and accessible ways both in person and online. Rise for Change is dedicated to creating learning spaces that are safe for all folks, in content and delivery style.
Rise for Change is the training arm of Hope After Harm and currently provides domestic abuse, sexual harassment, and trauma-informed working training programmes for non-specialist professionals, however, we are aiming to expand our training offer to cover other areas of gender-based violence. Uniquely created by our subject matter experts, our training directly addresses the need for intersectional, and trauma informed training on gender-based violence for professionals in all sectors. We actively promote self-reflection, critical thinking and survivor voice to affect sustainable, inclusive change for survivors. Our aim is to empower participants, no matter their professional role, to be able to respond safely and appropriately to survivors both within the workplace and in the wider scope of their lives.
Hope After Harm
Hope After Harm is an established, registered charity aimed at empowering adults and young people recover from harm and trauma. We want to see a society where everyone feels safe and can thrive, regardless of who they are and where they come from. Through support, advocacy and education we enable people to rebuild their lives and reclaim their future. And we inspire others to do the same, creating safer, more inclusive communities. We have a proven track record of service delivery across Thames Valley and beyond, with our digital and training programmes supporting professionals and survivors globally.
This is what a Specialist Trainer will do:
- Deliver specialist training about domestic abuse, gender-based violence and trauma informed working to a range of clients, primarily online with some face-to-face sessions.
- Ensure that the way they work is aligned with the values of our team.
- Respect and value the diversity of the community in which the training will be delivered and recognise the needs and concerns of a diverse range of clients, ensuring the service is accessible to all.
- Respect and uphold the value and necessity of intersectionality within domestic abuse and sexual violence prevention and safeguarding, across all areas of work.
- Treat all participants with respect and care, positively representing Rise for Change and Hope After Harm in every interaction.
- Encourage feedback from participants for each session delivered to support with the continued development of Rise for Change training programmes.
- Undertake any training and continued professional development required for the role.
- Uphold GDPR and confidentiality of any data and content whilst in this role.
- Complete any necessary admin, as required as part of the session delivery.
This is what you will bring as a Specialist Trainer:
- A strong knowledge of domestic abuse and other forms of gender-based violence, it’s impacts and working from a trauma-informed perspective.
- Experience as a highly skilled trainer, with the ability to engage people through both in person and remote delivery.
- Preferably, frontline experience of supporting survivors of gender-based violence.
- Understanding of supporting survivors in various settings (e.g. the workforce, as a manager, as a professional with a safeguarding role).
- An empathetic, caring approach to training- to you, learning is not just about providing information but ensuring a holistic approach to the learning environment.
- Skilled user of technology with high literacy of key presenting programmes, video platforms and databases.
- Have a good understanding of the nuances of culture, race, sexual orientation and gender identity within domestic abuse and sexual violence, and be committed to intersectional ways of working.
- Knowledge of adult learning techniques and safeguarding procedures.
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
- Places the survivor at the centre of all that you do.
For this role you will need:
- To be free from any criminal conviction which would conflict with the responsibilities of the post; you may be required to have a DBS Enhanced disclosure.
- To be able to deal with all information on a confidential basis and understand data protection requirements.
- To have Citizenship of the UK or have entitlement to work in the UK
- Sign a declaration that you are self-employed and responsible for all your tax and other liabilities.
You will be provided with training in delivery of Rise for Change’s existing and future programmes.
Hope After Harm is committed to equality and diversity. While not a requirement for application, we do strongly encourage those of black and ethnic minority background, people with disabilities, and the LGBTQIA+ community to apply for this role.
Hope After Harm is an equal opportunities employer; the aim of our policy is to ensure no job applicant, employee or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital status, sexual orientation, gender reassignment, age or disability. We do not disbar applicants with criminal convictions and are mindful of the requirements of the Rehabilitation of Offenders Act, 1974.
Please send your CV and a cover letter, that is no more than one A4 page, detailing why your skill set matches the requirements of the role. Please also state your availability and preferred working hours.
Interviews will be held on a rolling basis, closing date for applications is 31st August 2025.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Vacancy
The Independent Monitoring Service is seeking to recruit professionals with experience of working with children and vulnerable adults to the role of Independent Visitor in West Midlands, in particular Birmingham, Worcestershire, Shropshire, Stafford and Stoke-On-Trent.
The role of Independent Visitors is to provide visiting services on behalf of NYAS which are consistent with the National Quality Standards for Children’s Homes, Residential Special School Standards, Welsh National Minimum Standards, Health and Social Care Standards Scotland and CQC regulations. The main duties are:
- To undertake monthly visits to identified homes in accordance with the requirements of the relevant NYAS manager.
These visits will be:
Regulation 44 visits to residential children’s homes, short breaks and secure units.
Regulation 25 visits to residential family centres.
Care Quality Commission visits to residential adult homes.
Care Inspectorate Wales regulation 8 visits to residential children’s homes.
RSS20 visits to residential special schools.
Health and social care standards Scotland residential children’s homes.
Monitoring visits to unregulated provision.
- To undertake all tasks as identified by the relevant NYAS manager, during the visits and thereafter, in order to fulfil all aspects of the role.
- To provide factual reports within set timescales as required by the relevant NYAS manager.
Candidates should have demonstrable knowledge and understanding of regulated services and their inspection frameworks and also knowledge of current legislation and statutory guidance relating to children, young people and adults at risk particularly those in residential care.
Candidates must have experience of working within a social or health care organisation, safeguarding and experience of managing complex relationships across a diverse field, e.g. OFSTED inspectors, social workers, residential care workers and registered managers, health care professionals.
Candidates should also possess a professional qualification in a related field, i.e. social work, residential care, health care professional, advocacy or youth work.
This is a self-employed position and you will be paid a sessional rate.
You will also be required to complete annual safeguarding and compliance including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity. You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD. You can do this on the e-learning platform at a significantly reduced cost compared to undertaking each course individually with different providers.
Note for candidates - when completing the application form, it is important that you refer to the person specification within the contract delivery specification and detail how you can evidence the criteria.
NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.
We reserve the right to close this vacancy early once we receive a high number of applications.
About NYAS
As an established leading rights-based charity, NYAS (National Youth Advocacy Service) is well positioned to ensure that children, young people, and adults across England and Wales are fully respected, represented, and supported in expressing their views and having their rights upheld.
We work with care-experienced children, young people, and adults who are often reliant on statutory services suffering the negative impact of the cuts in public expenditure. Our combination of social care and legal services places us in a unique position to ensure that they receive the services they need and that their voices are heard.
We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.
NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.
Work with us to help change young lives.
At NYAS, we listen to what children, young people and vulnerable adults want. We empower them to have their voices heard.
Summary
We're looking for an Administration Assistant to support an efficient administrative centre for The Bishop of Birmingham's ministry.
The Office of the Bishop of Birmingham provides efficient administration to support the work and ministry of The Bishop of Birmingham as he leads The Church of England - Birmingham in its vision of "Growing Churches at the Heart of Every Community".
The role is varied and demanding, requiring a calm and patient approach and a high degree of organisational and administrative skills. Key working relationships are with The Bishop and his family, the Bishop's Chaplain, the Office and Site Manager and Executive Assistant and the rest of the team in the Bishops' Office, and, more widely, with a wide variety of people locally, nationally and internationally.
Duties will include:
- Assisting in arranging official hospitality by the bishop as required and sharing in welcoming visitors to the Bishop's Office.
- Acting as the first point of contact for the wide range and high volume of internal and external telephone calls, emails and other enquiries for the Bishops' Office.
- Keeping confidential clergy personal files up-to-date, tidy, and well-organised.
Key role requirements:
- This role is part-time, working 14 hours per week, to be worked on a Monday & Thursday
- Place of Work: Bishops Croft, Old Church Road, Harborne, B17 0BG
Interviews to be held at Bishops Croft on Tuesday 5th August 2025
About You
The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while of course we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.
Please refer to the Job Description for more information about the role and person specification.
What we offer
Your Salary
- A salary of £9,934.80 pro rata (FTE £24,837) per annum, plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working pattern: full-time (36.25 hours per week)
It is essential that you live within the Thames Valley region, or close enough to commute
Working location: mostly remote work with some travel required. You will deliver a face-to-face service to clients in their own home or safe meeting place across the Thames Valley area as well as providing support by phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.
You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
- Birthday day off
- Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Clinical supervision and excellent support
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
- Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, the police and family liaison officers, lived experience or any type of casework could make you an ideal candidate.
Essential Requirements:
-
A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed)
-
Resident in the Thames Valley area.
-
Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
-
Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
-
Competency in I.T skills to work remotely.
Desirable Experience:
Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: This is a rewarding role where every day brings the opportunity to make a positive difference to people's lives. We regularly receive testimonials from service users describing the life-changing impact of receiving support from our caseworkers in the National Road Victim Service.
Working location: mostly remote work with some travel required. Based in the central area of the South West region you will deliver a face-to-face service to clients in their own home or safe meeting place across the Dorset, Avon, Somerset, Gloucestershire and Wiltshire area as well as providing support by Teams, phone, email or other means to suit the service user. We take a person-centred approach so the amount of travel will vary depending on your caseload at the time. You’re in control of your own diary.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. As a Caseworker, you will provide trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one. Working mostly remotely, with some home visits to service users, you’ll offer vital emotional and practical support—including helping them access therapeutic resources, financial assistance, and guidance through the complexities of medical and legal processes.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
You'll join a closely knit team of fellow caseworkers, each using their individual experience and skills to provide person-centred support to victims. This provides a ready-made peer group who share best practice and knowledge and support each other so, in turn, they can best support road victims. There's no sugar coating it, this isn't an easy role, it requires a special type of person with strong resilience, but the reward is a strong sense of purpose, every day. You can’t pour from an empty cup, so we have strong support systems in place to support our caseworker's wellbeing, including clinical supervision.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
- Birthday day off
- Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- Clinical supervision and excellent support
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
- Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
Full training will be provided under the guidance of our dedicated Training Officer. Our induction program has been developed to equip caseworkers with the skills they need to provide high quality support to road victims and covers topics such as being trauma-informed, safeguarding and risk management. We're open to candidates from all sorts of backgrounds, as long as you're a compassionate, self-starter with a background in providing high-quality emotional support and advocacy. Your experience in roles within the NHS, any health and social care, road safety, counselling, the police and family liaison officers, lived experience or any type of casework could make you an ideal candidate.
Essential Requirements:
- A full, clean UK driving licence and access to your own vehicle (travel expenses are reimbursed)
- Resident in the central area of the South West Region.
- Experience delivering frontline support, preferably involving sudden bereavement or heightened vulnerabilities.
- Strong advocacy and research skills to liaise with multiple organisations on behalf of service users.
- Competency in I.T skills to work remotely.
Desirable Experience:
- Comprehensive understanding of the processes involved in the criminal justice system and coronial process
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We'd like to get to know the real you through your application, not an AI version. If you do use AI to write your cover letter, please check it and make sure it reflects who you are. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
An enhanced DBS check is required due to the sensitive nature of our service.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
We're happy to receive cover letters in alternative formats such as a short video - we want to get to know the real you, not an AI version of you!
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
Job description
We’re looking for an enthusiastic Communications and Events Coordinator lead the development and delivery of Khulisa’s communications strategy and key campaigns, designed to engage our supporters, stakeholders, and the wider UK public.
About Khulisa:
Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime.
Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we also work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester.
About the role:
This role will be a key part of helping to raise awareness of Khulisa’s mission and the issues we address, strengthening support for our programmes. The postholders will also take ownership of planning and delivering all Khulisa events, ensuring they are impactful and well-executed.
- Develop and deliver Khulisa’s Communications and Branding Strategy in line with the strategic plan.
- Lead public engagement campaigns to raise awareness, promote youth voice, and drive participation.
- Plan and manage events, including fundraising and challenge events, from concept to delivery.
- Create and manage digital content across social media, website, newsletters, and other channels.
- Recruit and supervise volunteers to support communications and event-related activities.
For a full list of duties and responsibilities, please see the attached job description below.
The post holder will be required to work from home permanently but be willing and able to easily travel to various locations across the London and the North West as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.
What we're looking for:
1. Abilities/Experiences
- Experience in digital campaigning and digital content creation.
- Experience of planning and delivering events, including fundraising events, liaising with partners, suppliers and colleagues.
- Excellent written, copywriting and editing skills and proven ability to communicate campaigning messages in a compelling, succinct and engaging way.
- Experience creating digital content for a variety of audiences, including experience of using a range of digital software and tools, and knowledge of message testing and optimisation.
- Experience in designing popular, results-oriented and successful campaigns.
- Ability to use design software (such as InDesign, Canva, Photoshop and Illustrator).
- Experience working within a close-knit team in a busy and fast paced working environment.
- Demonstrable ability to plan and prioritise own workload with minimum supervision.
- Ability to buy strongly into strategic objectives and reflect passion for Khulisa’s work with and for young people.
- Experience of using Salesforce or similar CRM system as well as all-in-one marketing platform such as
- Mailchimp to deliver effective long-term public engagement.
- Willingness to work occasional evenings and weekends when required.
2. Qualifications
- Relevant qualification in Project Management, Events Management or Communications, or equivalent years of experience.
3. Knowledge/Skills
- Knowledge of relevant software and digital tools to deliver effective long-term public engagement and digital fundraising campaigns.
- Strong knowledge of WordPress or similar website builder.
- Knowledge of best practice in digital fundraising.
Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.
APPLICATION DEADLINE: FRIDAY 8TH AUGUST AT 12 NOON
To apply, please submit a CV and Covering Letter, both of which should be no more than two pages, outlining how your skills and experience meet the requirements for the role as laid out in the Job Description.
We advise candidates to review the attached Job Description prior to applying, to see if this role and organisation is a good fit for you.
The client requests no contact from agencies or media sales.
Salary: £36,910 - £44,160 per annum, dependent on experience, plus excellent benefits package
Hours: 35 per week
Contract: Permanent
Based: Home based with some travel to services required (estimated to be 1-2 days per month)
Ref: 1566
Cranstoun is a social justice and harm reduction charity, working in the areas of substance use, domestic abuse, criminal justice, housing and young people. We deliver world-class services that rebuild lives. We’ve been making a difference since 1969 by combining our expertise with new, innovative approaches, and putting people at the heart of everything we do.
The Bid Writer will work in our Business Development Team, planning, developing and writing high quality bid submissions that convey the organisation’s mission, values and expertise to commissioners and funders.
You will be responsible for coordinating strong tender submissions, resulting in successful outcomes. You will help ensure Cranstoun retains all existing contracts and wins new business, in line with the organisation’s strategic plans and targets for growth.
Within this role, you will work collaboratively with a variety of internal stakeholders, using exceptional writing and interpersonal skills to capture and convey Cranstoun’s approach to delivering services across a variety of areas.
We are seeking a confident self-starter, with demonstrable experience of high quality writing and clear evidence of successful outcomes in a business development context (70% success rate). The successful candidate will welcome the opportunity to tackle challenges and adopt a solutions-focused approach.
Above all, you’ll be interested in becoming part of a diverse, energetic team, committed to delivering innovative, person-centred services that make a tangible difference to people’s lives.
This post is subject to a Standard DBS Disclosure.
To download an application pack, please visit the website via the apply button.
Unfortunately, we are unable to accept CVs.
Closing date: Sunday 3 August 2025.
Anticipated first interview date: w/c 11 August 2025.
Anticipated second interview date: w/c 18 August 2025.
We welcome applications from all sections of the community.
Registered Charity No. 1061582.
About the role:
When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.
Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services.
The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.
A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.
Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.
For full details please see our role description.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.c
At Back Up, we inspire people affected by spinal cord injury to get the most out of life.




The client requests no contact from agencies or media sales.
About the role:
When a family member sustains a spinal cord injury it is a life changing experience for the whole family. They can feel very isolated and that no one understands what they’re going through.
Back Up’s Family Support Service is there to help. We enable a wide range of family members of all ages whose loved one is affected by spinal cord injury (SCI) to improve their wellbeing, build a support network and transform their lives through Back Up’s services.
The Family Support Coordinator will assist in supporting family members on an individual basis as well as in group settings as appropriate, together with providing support in the process of identifying, recruiting and training new family support volunteers.
A Family Support Coordinator will be comfortable and efficient with data management and GDPR compliance.
Lived experience of having a relative with SCI is essential, together with sharing our commitment to transform the lives of everyone affected by spinal cord injury.
For full details please see our role description.
About us:
At Back Up, we have big ambitions. Over the next few years, we’re going to be transforming the lives of even more people affected by spinal cord injury.
Together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they deserve; and we are the only spinal cord injury charity in the UK providing specific services to children and young people.
At Back Up, inclusion is at the heart of everything we do. Please read our Equality, Diversity and Inclusion Policy Statement. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. As well as this, Back Up has been voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
At Back Up, we inspire people affected by spinal cord injury to get the most out of life.




The client requests no contact from agencies or media sales.
The consultant will lead investigations into the ‘The UK’s benefit from funded Health Partnerships under the DHSC funded GHWP’.
As benefit back to the UK becomes increasingly important in the evolving funding landscape, GHP is commissioning a study to explore and examine the value of DHSC-funded health partnerships to the UK health system. While bi-directional learning and mutual benefit have been highlighted through GHWP reports and sharing and learning events, these insights have not yet been fully synthesised or clearly articulated in a way that supports future funding and policy positioning.
We wish to commission a short-term consultancy to review and examine existing literature and data, including published and grey literature, including GHWP reports, reports from other DHSC-funded GHP projects, and other available documentation on the benefits of global health engagement to the UK. (see Related Papers section).
Some qualitative data collection may potentially be involved.
Assignment
Aim
The aim is to produce a concise, evidence-based report that captures key themes such as professional development, system learning, innovation exchange, and reputational value, demonstrating the tangible and strategic returns to the UK from its investment in global health and global health partnerships.
Objectives
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To identify and analyse the professional and institutional gains for UK health workers and organisations involved in the implementation of the GHWP.
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To assess how the GHWP work has contributed to UK health worker and health system strengthening, innovation, and global health leadership.
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To build on existing literature and evaluations, including from other DHSC-funded GHP programmes to provide a robust evidence base for the mutual benefits of global health partnerships.
Outcomes
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Re-centre Health Partnerships as a key component of the UK’s global health offer, showcasing benefits to the UK.
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Encourage greater support within the NHS for institutional engagement in global health and support within the UK Government for increased spending on global health.
Lead Knowledge Mobilisation for Central Research Question
Focus areas:
Examine the benefits of Health Partnerships for the UK, using and building on GHP and other data and evidence.
Indicative areas of focus (to be finalised in consultation with the GHP team)
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In what ways have GHP been successful in bringing benefits to the UK at an institutional as well as individual level?
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How has GHWP work in Ghana, Kenya and Nigeria provided tangible and strategic benefits to the UK?
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Highlight through selected case studies how UK individuals and institutions are benefitting personally/professionally because of Health Partnership work.
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Provide examples of how global health innovations and/or ways of working are benefitting UK institutions because of Health Partnerships work, and/or the engagement of diaspora health workers in Health Partnerships.
In the submission the consultant should submit a technical proposal outlining the approach and methodology for the study, including the key research questions. This will then be developed further with the GHP team.
Methodology
Desk review to include the following:
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GHWP reports (HP reports as well as GHP reporting to DHSC)
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Available GHWP quantitative and qualitative data.
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Other DHSC-funded programme reporting and material where feasible.
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Published literature examining the benefits of Health Partnerships to the UK.
Qualitative data collection
Key informant and in-depth interviews and focus group discussions, if required
Proposed Timeframe
The work is to be undertaken between August and November 2025.
Contractual Responsibilities
Reports to: The Technical Director, based in the UK, who will provide technical oversight of the study. The Consultant will be responsible for managing their workload and conducting the activities in a timely and efficient manner as set out in this document. The Consultant will agree with the Technical Director which aspects to prioritise. The Consultant will also have regular reporting points with the Head of the Evidence and Impact Team and other GHWP colleagues, as required.
The contract will run from August 2025 over a 4month period. The Consultant will submit a technical proposal and budget of up to £14,000 for the whole programme of work. The consultant will invoice GHP on a monthly basis. Please note that this is non-negotiable.
Key Deliverables and Dates
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Scope of Work and technical proposal (co-produced with GHP)
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Draft Report
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Power point presentation and evidence brief (summary report) of key findings and recommendations
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Final report submitted November 2025
Essential Qualifications and Experience:
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Postgraduate degree in Global Health, Public Health, Health Policy, International Development, or a related field.
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Proven experience in health systems research, particularly in the context of global health partnerships or workforce development.
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Familiarity with the UK health system (e.g., NHS) and its global health engagement strategies.
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Experience working with or evaluating global health partnerships, ideally involving LMICs such as Ghana, Nigeria, or Kenya.
Skills and Competencies:
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Strong qualitative and quantitative research skills, including data collection, analysis, and synthesis.
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Ability to critically appraise and integrate evidence from diverse sources (e.g., programme reports, academic literature, policy documents).
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Excellent written and verbal communication skills, with experience producing reports, policy briefs, or academic publications.
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Strong stakeholder engagement skills, including the ability to liaise with UK institutions, diaspora health professionals, and international partners.
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Competence in using research tools and software (e.g., NVivo, SPSS, Excel, or data visualization platforms).
Desirable Attributes:
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Experience working with or through organisations like Global Health Partnerships (formerly THET), NHS Global Health Partnerships, or UK FCDO-funded programmes.
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Knowledge of health workforce development frameworks and global health diplomacy.
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Understanding of diaspora engagement in health systems strengthening.
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Ability to work independently and manage timelines for deliverables.
The client requests no contact from agencies or media sales.