Challenge event manager jobs in islington, greater london
About Impetus
Our vision is for a society where all young people, regardless of their background, can thrive in school, secure crucial qualifications, and take their first steps into the world of work on the journey to sustained employment in adulthood, for a fulfilling life.
As a leading impact funder, since 2002, Impetus has been helping the best leaders build stronger organisations delivering the most promising interventions that support young people from disadvantaged backgrounds to succeed against the odds. We do this by using our deep expertise and high calibre networks to give the best non-profits the essential ingredients to have a real and lasting impact, through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change.
We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:
• Lost learning through absence, suspensions, exclusions from school.
• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths.
• The large numbers of young people out of education, training and employment.
These are challenges that are faced by all young people, but they disproportionately affect young people from disadvantaged backgrounds.
You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our charity partners and the young people we serve.
Impetus is a registered charity and our charity number is 1152262.
About the role
Are you passionate about giving all young people the best chance in life? Are you a brilliant influencer and communicator who relishes harnessing great policy, research and communications to realise social change? Do you want to work in a pioneering charity with impact at its core?
Then this could be the role for you. At Impetus we are looking for our next Director of Public Affairs, someone who can inspire our brilliant Public Affairs team and spearhead our communications, policy and research work. This is an exciting senior role, joining our Senior Management Team and working alongside our CEO, board, donors, supporters, portfolio partners and the wider sector to effect real change for young people.
This is an exciting time to join Impetus. We are at an inflexion point, having welcomed a new CEO this year and implementing a new strategy focusing on strengthening and expanding our impact and influence. A big part of that is through our public affairs and communications work; whether influencing policy makers so that all young people regardless of background get the best possible chance to succeed, reducing the gaps in education and employment between young people from disadvantaged backgrounds and their better off peers, or working with government and other funders to prove and expand impactful programmes or communicating our findings, insights and message to a wider range of audiences.
The Director of Public Affairs will work with the CEO and Senior Management Team to raise our profile and influence policy, unlock and steward resource and build new partnerships, in order to facilitate growth in impact. They will do this by getting the most out of our high performing Public Affairs team, which covers policy, research, advocacy and communications - as well as working across teams and with the Board to ensure Impetus is well positioned externally.
We’re proud of the work we’ve achieved to date, developing a strong track record of high-quality research and insightful reports, significantly raising our profile through media relations and stakeholder engagement, building strong sector partnerships and coalitions to drive meaningful change, establishing a wide range of relationships across government and the sector and building strong expertise in the team. We’re delighted that you’re considering joining us to take forward this work to the next level.
Here are some examples of the types of work that the Public Affairs team delivers:
• Our monthly policy newsletter, Impetus Insights
• Our news and commentary and blogs
• Our latest research reports on school engagement, attainment and youth employment
• Our coalitions: The Youth Employment Group and Who is Losing Learning?
For more information on what we’re looking for from our Director of Public Affairs & what a typical week can look like – please view the Director of Public Affairs recruitment pack.
Key responsibilities
Fundraising and income generation
- Work with Impetus CEO and SMT to support the delivery of the Impetus strategy and business plan and deliver the public affairs milestones to time and within budget.
- Champion and contribute to embedding equality, diversity, and inclusion (EDI) across all areas of Impetus' work, ensuring that EDI principles related to Impetus’ mission are reflected in advocacy, stakeholder engagement, communications and public positioning.
- Vision setting and strong line management of the Public Affairs team, developing their capabilities, representing the team at SMT and to the Board and ensuring it continues to make a valuable - and valued - contribution to the achievement of Impetus’s objectives, through building and implementing high quality work plans for the team and ensuring the wider Impetus team is aligned on these.
- Increase awareness, understanding and trust in Impetus among key stakeholders, through regular, thoughtful engagement with the sector and securing high profile media coverage.
- Raise awareness of the education and employment gaps faced by young people from disadvantaged backgrounds and what we can do to break down the barriers they face - through research, policy positioning and effective communications.
- Build a positive reputation for Impetus in government and parliament and among funders, as a source of expertise on how to improve the education and employment outcomes of young people from disadvantaged backgrounds and as a trusted interlocutor and partner, building on and leveraging the many relationships already established.
- Ensure that all advocacy is supported by high quality research and evidence, with our policy and research agenda well aligned to supporting the delivery of Impetus’ strategy.
- Ensure a positive media profile, continuing to build on the base established to build awareness among the media of Impetus’s expertise and content.
- Position Impetus as a ‘sought-after’ collaborative partner for other organisations with shared objectives; including regularly representing Impetus at relevant sector events.
- Support the delivery of our fundraising strategy and the successful delivery of our events programme, in particular, our flagship Transforming Lives Dinner.
- Where appropriate, collaborate with our portfolio partners to support their public affairs work and to leverage relevant partnerships, drawing on their insights to inform Impetus’ work.
- Contribute to the successful performance of the Senior Management Team, and provide expert advice to them, as well as to Trustees, on all public affairs-related activities and in the implementation of the broader strategy, engaging with decisions and challenges across the organisation.
- Oversee the running of our Public Affairs Committee (PAC), leveraging their skills, expertise and influence for the good of Impetus.
Personal specification
Essential
- A commitment to Impetus’ mission
- A commitment to equality, diversity and inclusion
- Experience of leading public affairs / communications / policy at a senior level
Strong track record of influencing (through policy, advocacy, communications, stakeholder relations) - Strong management skills including strategy development, people management, budgeting and impact monitoring
- Experience of leading multiple and complex workstreams to achieve measurable results
- Experience of representing an organisation externally; in meetings, media interviews and on public platforms
- Exceptional verbal and written communications skills
- Presence, credibility, motivational skills, natural ability to command respect based on experience, and ability to look beyond own area of expertise
- Proven experience of building and maintaining influential external relationships and strategic partnerships
- Ability to motivate a team and work collaboratively, enlisting support from others
- Knowledge of the education and/ or young people sectors
Desirable:
- Experience of fundraising, including trusts and foundations
- Knowledge of digital communications
- Experience of data management and good analytical skills
- Understanding of, and/or lived experience of, the barriers that young people face, that contribute to the education and employment gap
- Knowledge of venture philanthropy / impact management
- Knowledge of private equity and associated industries
Our commitment to equality, diversity and inclusion
We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.
We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.
We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.
Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.
Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.
How to apply
Please click here to apply.
You will need to:
- Upload a comprehensive CV and supporting statement.
- We will also share our equal opportunities form which must also be completed.
The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
The deadline for applications is 11:59pm, Sunday 12th October 2025.
Interviews
First round interviews will take place: w/c 20th/27th October 2025.
Second round interviews will take place: w/c 3rd November 2025.
You will also be required to provide proof of your eligibility to work in the UK.
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
Impetus transforms the lives of young people from disadvantaged backgrounds by ensuring they get support to succeed in school, in work and in life.


The client requests no contact from agencies or media sales.
The main job purpose is to work with our partners, schools and funders to ensure our programmes and activities in special schools, alternative provisions and other programmes are well supported, well managed and delivered to an extremely high standard.
The role will include:
- day-to-day administration of our SEND and Alternative Provisions programmes
- ensuring partner relationships are well managed and maintained
- supporting high-quality facilitation and delivery of workshops, activities and events
Read the full job pack here for more information and how to apply.
Please read the job pack in full and apply directly.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an awesome conference producer to grow our in person events offering for our community of Pupil Premium Leads across the 1,700 secondary schools in our network
Your role will be to produce face to face conferences that provide them honest, open and trusting spaces to share how they really achieve their results in practice.
Why?
So Pupil Premium Leads and Champions can learn what’s working (and what isn’t), so they can deliver the best education possible to all of their students, regardless of their background
What's the role?
Your job will be to produce in person conferences, with a difference, for Pupil Premium Leads in
Events where practitioners don’t just share what’s worked but also what hasn’t. Openly and transparently.
The aim is to curate powerful and practical warts and all stories, which attendees can ask questions about and dig deep into each other's work.
- What we avoid
- Glossy key notes delivered by non serving leaders telling serving leaders what to do
- Only sharing their successes
- Surface level panels that don’t say anything of substance about how leaders do what they do
- Lots of passive sitting and listening in big audiences
- Not developing deep and lasting relationships between attendees
- Where the events are geared entirely towards promoting products and services more than the amazing PPM leaders and their practice
- What we deliver
- Dedicated to giving serving Pupil Premium Leaders - from diverse backgrounds - to the platform to share their work
- Sharing openly, honestly and transparently the challenges as well as the wins
- Small group discussions about very specific topics where attendees can go deep
- Workshop formats allowing speakers and attendees to learn from each other via intimate conversations
- Where we do everything we can to help attendees get to know each other, stay in touch and work together long term.
On the speaker/content side, you’ll:
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research what’s important to Pupil Premium Leaders
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find serving Pupil Premium Leaders who have expertise in those areas
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Invite and book them to be speakers and
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support them to be their best on the day.
On the attendee/learning/ side, you’ll:
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communicate the offering
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design sign up and onboarding processes
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promote the event across our social media and email channels and
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ensure delegates have everything they need to get the best out of the event.
On both sides you’ll:
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lead the follow up and evaluation of the events.
On the partnerships side you’ll:
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generate leads from potential partners and sponsor
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contact them with information about sponsorship packages
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manage the relationships with partners
- Events where sponsors provide thought leadership not sales pitches
�� How you’ll be driving our mission forward
Researching topics that matter to Pupil Premium Leaders right now
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Emailing/messaging them to ask what they’ve had success with and need help with
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Creating a database of strengths and needs across the community
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Reading education press, policy and practitioner led blogs.
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Engaging with conversations on social media
Finding, inviting and booking speakers
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Using national datasets to find schools and Pupil Premium Leaders who are succeeding against the odds
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Digging into PPM practice and Pupil Premium Leaders’ blogs/posts to build a list of possible speakers
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Crafting emails that invite Pupil Premium Leaders you may have never met to speak at the conference
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Following up and leading Pupil Premium Leaders through the speaker onboarding journey
Supporting speakers to be their best
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Designing editorial guidelines and communicating them with speakers
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Supporting them to find a focus for their sessions and feeding back on the content
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Gathering pre-event information such as speaker details, access need, session titles/objectives and resources etc
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Automating workflows and emails using Zapier and Airtable
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Sharing all pre-event information they need in good time
Designing attendee sign up and welcoming processes
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Designing and building pre-event registration processes and forms
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Gathering pre-event information from attendees eg attendee details, access/dietary needs and
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Automating workflows and emails using Zapier and Airtable
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Sharing all pre-event information so they can get the most out of the conferences
Promoting the event across our channels
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Working with a designer to commission graphics
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Writing social media posts on LinkedIn and Twitter
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Working with the Pupil Premium Leaders who are speaking to write sharable, top of funnel social media posts that inspire, entertain and inform Pupil Premium Leaders
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Designing, writing building email workflows and drip campaigns in our CRM (Hubspot)
Ensuring delegates have everything they need to get the most out of the conferences
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Tracking and auditing that all delegates have shared required pre-event information
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Writing succinct emails which delivered at the right time in a way that respects their workload and capacity
Evaluating the success of the conferences.
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Designing and building post event evaluation forms
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Seek, gather and analyse customer feedback and user data to ensure member success.
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Tracking and auditing evaluation completion
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Following up with both speakers and delegates to maximise
Who are you?
- A values driven educationalist
- Technophilic project manager who has a spreadsheet for everything
- Curious and empathic relationship builder
- Entrepreneurial, innovative and flexible
- Analytical but also a content-minded story finder and teller
- Feedback embracing learner in the pursuit of mastery of your craft
What experience and track record do you have?
It’s not essential you tick every box. But the more boxes you can tick the better. It goes without saying, we can help you gain and learn from the experiences you haven’t had yet.
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Education and/or teaching: Knowing how the MAT and schools system works is a must. Knowing who does what PPM role in schools will help bring the right people in the right conversations and the right time. Knowing and understanding the kinds of problems and types of conversations school leaders and teachers is also essential for this role
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Conference production: researching topics, inviting and booking speakers, crafting promotional materials, shouting loudly and proudly about the events and filling up spaces.
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Project management: Planning, tracking and delivering on project objectives across several workflows on time, every time. Managing multiple audiences who are likely to be at different stages of their engagement cycle.
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Customer Relationship Management: designing, building and automating CRMs including sales pipeline design and management eg Hubspot and Airtable
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Copywriting (and digital marketing and email workflow design): designing and writing posts and emails that convert - whether than be speaker invitations, promotional posts or conference onboarding emails.
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Digital marketing integration and automation: integrating and automating digital marketing platforms like eg MailChmip, Hubspot, Airtable and Zapier. Automating drip campaigns and email workflows.
What are the benefits?
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Exposure to the most inspirational and impactful PPM Leaders in the country
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Opportunity to work within an early-stage, mission-driven organisation and shape its direction
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Flexible working culture/flexible working hours
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Pro rata £28,000-£33,000 dependent on experience
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Project-based and/or part-time contract based on performance milestones for the right candidate available - this role is approximately 3 days a week for 16 weeks a year: October-February. Possibility to expand conference work to new audiences if successful.
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Free annual membership to all of our premium spaces across the community worth up to £1,197+VAT.
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Dramatically grow your network of school leaders
Timeline:
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Applications open: 27th August 2025
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Deadline for applications: midnight Sunday 14th September
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First interviews: Starting week of 22nd September,
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Second interview: Starting week beginning 29th September,
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Notification of decision: by 3rd October,
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Start date: week beginning 6th October
We expect this to be a popular role. We will be inviting people to interview on a rolling basis. We advise submitting an application early.
How do you apply?
To apply for the role please send complete this application form no later than Sunday 7th September at midnight:
For the application form you’ll need:
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CV - max 2 sides
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Covering letter - outlining
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why you want to apply
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how your values, knowledge, skills and experience make you the best person for the role.
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a PS section at the bottom with confirmation of where you saw the job role; confirmation of your current salary and notice period; whether you have the right to work in the UK and a valid criminal check with the Disclosure and Barring Service (DBS); any links to any portfolios/bodies of work you have completed in the past to demonstrate what you are capable of (this could be reports, writing, performance figures, social media campaigns, articles, videos); and indication of whether your availability will be limited during the recruitment period.
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Contact details of references
For an informal and confidential discussion about the role prior to application, please download the attached job ad pdf.
We exist to help school leaders and teachers share and learn how they get the best outcomes for their students
We are looking for an Infrastructure Services Officer to provide effective and proactive administrative support for the Infrastructure Services function.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 22nd September 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): To be confirmed
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Thrombosis UK is a small charity with big ambitions. We are the charity in the UK committed to saving lives and improving the quality of life for those affected by blood clots.
Key Responsibilities:
- Coordinate Challenge Events
o Act as main contact with events management companies to coordinate our programme
o Encourage, support and monitor participants on their fundraising journey
o Manage production and distribution of event merchandise
- Fundraising
o Explore new fundraising opportunities to increase income and widen our supporter base
o Provide support/toolkits to volunteers who want to run their own events
o Research new technologies to streamline fundraising activities
o Represent the charity at community/fundraising events
o Reach out to suitable businesses for suitable support and donations
- Marketing & Communications
o Plan and oversee marketing initiatives for TUK’s events and wider opportunities e.g. National Thrombosis Week and World Thrombosis Day
o Drive an effective social media presence
o Provide a prompt and enthusiastic response to fundraising enquiries across all channels
o Generate/update content for the website, social media and occasionally printed materials
o Liaise with designers, ensuring brand consistency across all channels
- Fundraising Admin
o Maintain accurate donor and income records, ensuring all invoices and payments are processed
o Promptly coordinate all donor correspondence such as acknowledgements, thank-yous, certificates and ‘good luck’ messages
o Provide a monthly fundraising overview to the CEO
The client requests no contact from agencies or media sales.
Who are we?
Part business, part charity, part membership body – students’ unions are all seriously fun places to work. They are organisations in their own right. Professionally run, but different. Professional teams support Elected student leaders so as they make change, improve lives and fulfil potential, we help make it happen.
The Union of Brunel Students has a small but impactful staff team dedicated to serving the needs and interests of our members. Our size allows us to work closely together and make decisions quickly, while our passion for creating positive change means that every member of our team has an impact on helping us deliver our Vision to ensure that every student thrives at Brunel.
We are one of more than 600 students’ unions across the country. And with more than 15,000 members, 150 clubs and societies, a huge range of services and a bold strategy, we’re one of the most exciting.
What’s the job?
This maternity cover role will have a significant and stabilising impact, ensuring co-ordination in governance, HR, and compliance for the Union of Brunel Students. The postholder will act as a key operational anchor, supporting legal integrity, staff wellbeing, and organisational continuity.
We are seeking an experienced and proactive individual to step into a vital fixed-term position during the maternity leave of our Head of People and Compliance. This role ensures continuity and excellence across governance, HR coordination and legal compliance.
You will work closely with the Trustee Board, Senior Leadership Team, and Union staff to uphold high standards in documentation, policy, and people management.
From servicing board meetings to managing recruitment and GDPR processes, your work will be central to our success, promote a positive workplace culture and supporting the Union’s mission to be a trusted and effective organisation for students, staff, and trustees.
This is a Fixed term role, completing on the 22nd May 2026.
Who you are:
You are a highly organised, empathetic, and values-driven professional with a passion for good governance and inclusive practice.
With excellent literacy and numeracy skills, you bring an understanding of charity, education, or similar sectors, alongside a working knowledge of key legal frameworks like GDPR, charity law, and equality legislation.
You will have experience of co-ordinating governance processes, supporting recruitment, and managing sensitive information with discretion and care. Whether you are preparing agendas, taking minutes, or liaising with trustees and senior leaders, you do so with clarity, professionalism, and integrity.
Your attention to detail is second to none, and you thrive in busy environments—juggling deadlines, solving problems independently, and adapting to meet the needs of diverse stakeholders.
Above all, you’re a team player who champions equality, diversity, and inclusion. You’re proactive, resilient, and committed to the ethos of a student-led charity and are content to pitch in where needed.
Why apply?
Because you're inspired by the opportunity to make a real difference in students’ lives.
As a Students’ Union and registered charity, our mission is simple but powerful: “To ensure every student thrives at Brunel”. We’re anything but corporate – a dynamic, values-driven team of passionate individuals committed to positive change. We work in an unconventional, energetic environment where creativity and purpose go hand in hand.
In return for your passion and commitment we offer a flexible and supportive workplace, and an excellent holiday allowance – all designed to help you thrive too.
We are proud to be an equal opportunities employer and welcome applications from individuals of all backgrounds regardless of race, ethnicity, sexual orientation, religion, age, gender, or disability. We’re building a diverse, inclusive team that reflects and champions the diversity of our student community.
And just so you know – your application will be read by a real person. We don’t use AI to screen candidates, because we genuinely care about getting to know you. So, when you apply, write your personal statement as if you're speaking directly to us. We’re looking forward to hearing your story.
BENEFITS
We offer a generous benefits package to reward our staff's hard work and commitment:
- Pension Scheme – statutory workplace pension scheme ‘NEST’.
- Generous holiday allowance - 25 days a year plus bank holidays. Additional days are usually given at Easter and Christmas in line with the University closure dates (usually about 5 additional days a year).
- Long service - 2 additional days leave will be given after 5 years continuous service
- TOTUM Card - All Union career staff are entitled to receive a TOTUM student discount card free of charge.
- Free Union sport membership - Allowing access to 35+ sports clubs, and our Active@Brunel social sport programme.
- On-site parking – Parking on campus at a low-cost rate.
- Flexible Working - The Union adopts a flexible working environment.
- Hybrid working – The Union allows for the ability to occasionally work from home, based on business need.
- Personal Development - The Union is fully committed to investing in your future. If you are interested in a training programme which you feel would benefit you within your current position you can submit a training request via your line manager.
- Employee assistance programme
- Enhanced Maternity and Paternity leave
KEY DATES
Application Deadline: Monday 6th October 2025
Interviews: Week Commencing 13th October 2025
Start Date: To be discussed with the successful applicant, but ideally in November 2025.
OUR VALUES
At the Union of Brunel Students, our values are at the heart of everything we do. They guide our decisions, shape our culture, and define how we support our student community. We’re proud to stand by these principles:
- Driven by You
- Open to All
- Passionately positive
- Integrity
These values are more than just words, they’re the foundation of our work and the reason we exist: “To ensure every student thrives at Brunel”.
To find out more about our values and how they influence life at the Union, visit our website.
The client requests no contact from agencies or media sales.
Kempton Steam Museum, operated by Kempton Great Engines Trust, is home to the world's largest operational triple-expansion steam engine, which supplied water to much of London until 1980. Our project, Kempton: Clean Water for Life - reaching a wider audience, is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we aim to transform Kempton Steam Museum’s engagement with visitors and the local community, while enhancing support for volunteers and care of collections.
The part-time Volunteer Coordinator will be responsible for recruiting, training, and coordinating the volunteers who support the museum's operations, engineering activities and visitor experience. They will develop documentation including a volunteer agreement, handbook and role profiles and ensure that volunteers are effectively integrated into the museum's activities and that their contributions are recognised and valued. A full role profile is available.
As part of this project we are also recruiting a Museum Operations & Project Manager (two days per week) and a Curatorial Assistant (one day per week). The Volunteer Coordinator will report to the Museum Operations & Project Manager.
This is an exceptional opportunity to work with a passionate volunteer-led organisation and help shape the future of a remarkable industrial heritage site.
Qualifications and Skills:
· Proven experience in volunteer coordination and recruitment or a related field, preferably in museums or the wider cultural or charity sector
· Excellent organisational and communication skills
· Strong interpersonal skills and the ability to work with diverse groups
Personal Attributes:
· Enthusiastic about the museum’s mission
· Ability to inspire and motivate volunteers
· Flexible and adaptable to changing needs and priorities
· Good problem-solving skills and the ability to handle challenging situations with tact
Working arrangements:
· Flexible hours
· Some weekend work may be required
· There may be scope for some working at home, although much of the work will be directly with and volunteers and need to be carried out on site.
Kempton Steam Museum, operated by KGET, tells the story of the Kempton Park pumping station and its vital role in supplying drinking water to London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You will work with the Assistant Principal Learner Services to define, articulate and
implement our shared vision and values of the college to support learners with additional
needs in achieving their expected outcomes. You will also work with the Dean of the
Apprenticeship programme to ensure adult learners with additional needs are supported by
teaching staff and in their work placements.
You will hold a key role in the college and are expected to demonstrate outstanding skills in
working with the leadership team, parents and carers, external agencies and learners to
implement the strategic vision of the college, working with these individuals and groups to
ensure we provide a high quality of education to our learners with additional needs.
You will be accountable for ensuring that exam access arrangements are organised to meet
the needs of learners, annual reviews are completed for learners with EHCPs, ALS with the
Apprenticeship team and work alongside the pastoral team and teaching staff to implement
and make them aware of training and teaching strategies that support learners with
additional needs, and that reasonable adjustments for these learners are in place. In addition
to help administer the high needs funding claims with the Assistant Principal and Finance
department and MIS.
Key Responsibilities:
● Strategic Leadership
○ Develop and implement a comprehensive ALS strategy aligned with the
college’s vision and values.
○ Oversee the effective allocation and utilisation of resources, including High
Needs and EHCP Funding.
○ Monitor and evaluate the impact of ALS interventions and initiatives, driving
continuous improvement.
○ Foster a culture of inclusivity and support for learners with additional needs.
○ Collaborate with the Senior Leadership Team to advocate for SEND provision
and secure necessary resources.
● Operational Management
○ Line supervise the work of a team of 4 Learning Support Assistants, providing
guidance, support, and performance feedback.
○ Oversee the day-to-day operations of the ALS team, ensuring efficient and
effective service delivery.
○ Co-ordinate the allocation of caseloads and workload distribution within the
team and creating support plans
○ Develop and implement robust systems and processes for identifying,
assessing, and supporting learners with additional needs.
○ Ensure compliance with relevant SEND legislation, Policies and regulations.
● Collaboration and Partnership
○ Work closely with the Assistant Principal Learner Services, the Dean of the
Apprenticeship programme, and other key stakeholders to ensure a cohesive
and coordinated approach to SEND provision.
○ Build and maintain strong relationships with external agencies, including local
authorities, health professionals, and specialist support services.
○ Engage with parents/carers, providing regular communication and
opportunities for involvement.
● Staff Development
○ Lead and facilitate professional development opportunities for the ALS team,
ensuring they have the necessary skills and knowledge to support learners
effectively.
○ Foster a culture of continuous learning and development within the team.
Essential:
○ Proven experience in a leadership or co-ordination role within a SEND or ALS
context.
○ Be educated to Level 3 standard.
○ In-depth knowledge of SEND legislation and best practices.
○ Strong understanding of the challenges and opportunities facing learners with
additional needs in a further education setting.
○ Excellent communication, interpersonal, and organisational skills.
○ Ability to lead, motivate, and inspire a team.
● Desirable:
○ Qualified Teacher Status (QTS) or equivalent teaching qualification.
○ Experience working in a further education college.
○ Knowledge of the digital skills sector.
Leadership and Coordination – the ability to demonstrate:
● Genuine passion and belief in the potential of every learner
● An educational vision aligned with the college’s high aspirations
● Clear strategies for establishing consistently high standards of results and behaviour in
complex inner-city schools and a commitment to relentlessly instilling these
● Versatility to adapt your style in circumstances where an alternative approach is needed
● Effective line management of a range of people – coaching and motivating them to achieve
excellent results in their roles
● A desire to innovate and try new approaches, being reflective and learning from mistakes
● An ability to give feedback in a constructive and, where needed, challenging way
● An ambassadorial approach in all dealings with the community and subsequently to be
positive in successfully marketing the college in the community
● Strong interpersonal, written and oral communication skills
● Strong organisational skills which includes the ability to delegate, prioritise and use effective
time management
● Resilience and motivation to stay positive and focus on key priorities during times of
challenge
● Confidence and effective presentation skills during assemblies, parents and carers events and
other public speaking opportunities
● A willingness to work flexibly and where necessary outside of normal working hours
our mission is to educate and empower the next generation of diverse digital talent.
As administrator and Clerk, you will be responsible for providing secretarial, clerical and administrative support to the Gospel Oak Youth Action Link Youth Club (GOALYC) board, including diary management and responding to letters and emails. The post holder will also provide support on matters of governance, finance, and policies, recruitment of trustees, and liaising with QCCA staff. The post holder will be working closely with youth services managers and the wider team, providing support to develop reports for the board. The post holder will be asked to visit several facilities and off-site events to make observations and ensure services delivered by the team are up to a high standard. The post holder will work with the Chair of the board and the QCCA CEO on planning, reviewing, organising, researching, implementing procedures and preparing reports. The post holder will have access to confidential information, requiring absolute discretion at all times.
Please apply with a cover letter; without it, your application will not be reviewed.
The client requests no contact from agencies or media sales.
The Youth Endowment Fund
Head of Change – Children’s Services
Reports to: Assistant Director for Change – Children’s Services, Neighbourhoods & the Youth Sector
Salary: £67,900
Contract: 2 year fixed-term – potential to extend. Open to 0.8FTE for the right candidate
Location: Central London, Hybrid*
Closing date:12pm on Wednesday 24th September 2025
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
Last year, 244 people in England and Wales tragically died after being assaulted with a knife. Of these, 32 were children. Every child captured in these numbers is an important member of our community and society has a duty to protect them. Even when violence doesn’t strike directly, we know that the fear of violence has a terrible effect on children’s lives.
The Youth Endowment Fund exists to try and permanently change things. To succeed, we must build an exceptional body of knowledge about violence affecting young people and how we reduce it. This knowledge has to be both rigorous and highly relevant to those making decisions about how to support vulnerable young people. We need to find out what works and what doesn’t through evidence synthesis, data analysis and qualitative research into children’s lives. We need to convert this into highly accessible content on what works, how delivery organisations need to change their practice and how the systems they operate in need to be reformed. We then need to work with the right people that can make change happen, across systems, policies and practice, to have a real impact on reducing violence affecting children’s lives.
Key Responsibilities
We build demand and interest in evidence across the Children’s Services sector
This will include:
- Running events, speaking at conferences and curating webinars to bring evidence to life for practitioners
- We have great relationships with the people who can make change happen.
This will include:
- Developing great relationships with senior policy makers, sector leaders and experts, including representing YEF in external meetings and speaking at events.
- Managing a Strategic Advisory Board of leading experts across the children’s services sector and keep members onside and excited about our work.
We deliver our children’s services system recommendations.
This will include:
- Helping to identify the right recommendations at a system level (such as changes in policy, regulation, inspection, funding, or guidance) that make it more likely highly vulnerable children get access to the right support at the right time.
- Work out the best way to make our system recommendations happen (due for publication in December 2026) and then do it – persuading the key people to make changes that make a difference.
- Tracking progress carefully, being thoughtful and creative about when and how to change the plan.
We work out the most effective ways to connect people with the evidence, then make those things happen.
This will include:
- Helping children’s services leaders change how they plan or provide services to better protect children from violence, based on the YEF Children’s Services Practice Guidance – due for publication in May 2026.
- Creating a plan to get people to follow our guidance, using what we know about how they think and behave.
- Creating practical tools and resources that help leaders put evidence into action
- Continuously testing and improving our approach to get better results.
As a senior member of staff in the organisation you also:
- Build a culture where it is natural to perform well and support colleagues brilliantly.
- Contribute to setting the strategy, delivering results, and building and modelling the culture that we need to succeed.
About You
You are this sort of person:
- You know how to make change happen. You combine analytical sharpness with emotional intelligence and real-world experience. You understand why people resist change – and how to move them through it. You’re curious about human behaviour and what drives decision-making.
- You bring deep experience of the children’s services system. You’ve worked at a senior level in or with children’s services – potentially commissioning support for young people at risk of or involved in violence. You understand how Directors of Children’s Services and other senior leaders think and know how to navigate and influence within the system.
- You communicate complex ideas clearly. Whether speaking or writing, you break down complicated concepts in ways that make sense to different audiences – without oversimplifying. You bring clarity where others bring jargon.
- You get things done. You’re organised, delivery-focused, and produce high-quality work, even under pressure. You work independently and to a high standard.
- You build trust and connect with people. From government ministers to social workers, CEOs to 15-year-olds – you know how to listen, build rapport, and make people feel heard. You’ve led meetings, made strong introductions, and bring people with you.
- You think big and adapt fast. You’re a strategic thinker who can see the big picture without losing sight of the detail. You’re logical, creative, and open to challenge – always testing and refining your ideas.
- You understand young people. You get what life can be like for vulnerable young people and you understand the systems and organisations around them. Ideally, you’ve seen this first-hand, whether professionally or personally.
- You’re committed to equity, diversity, and inclusion. Not just in theory – but in how you work, who you listen to, and what you prioritise.
You must have this sort of experience.
- Delivering concrete change in practice or systems that improved children’s lives. You have significant experience in leading behaviour, practice or policy changes within a children’s services setting. You can show how these have been effective in delivering tangible change.
- Leadership experience in the children’s services system. You’ve worked at a senior level in or with children’s services - especially local authority children's services, commissioning and/or children's social care policy, and you understand how to navigate and influence within these complex systems.
- Firsthand knowledge of the system that supports highly vulnerable children, particularly those at risk of or involved in violence. You understand the barriers these children face and what it takes to get them the right support.
While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
Hybrid Working Details
The office is based in Central London. Those living in and around London are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.
To Apply
To apply, please send a CV, your answers to the three questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Wednesday 24th September 2025.
When applying for this role, please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
Improving practice or systems
1. Can you describe a time when you successfully supported children’s services leaders to improve practice or systems? Please include the scale and context of your experience. (maximum 500 words)
Developing strategy
2. Please provide an example of a strategy you developed from scratch and implemented independently. What did you do, what was the impact, what did you learn? (maximum 500 words)
Personal and professional experiences in violence prevention
3. What personal and professional experiences have shaped your understanding of the children’s services sector’s role in preventing violence? (maximum 500 words)
Interview Process
This will be a 2-stage interview process. The first stage interview will take place on 9 and 10 October 2025
The second stage interviews are currently scheduled for the week commencing 13 October 2025.
PLEASE NOTE: We do not sponsor work permits and you will be required to provide proof of your eligibility to work in the UK.
Benefits Include
• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year
• Death in service - 4 times annual salary
• Flexible hours. Core office hours 10am – 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%
Personal Data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
We exist to prevent children and young people becoming involved in violence.

The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Camwch i mewn i daith drawsnewidiol gyda Cyfleodd Dysgu mewn addysg
Step into a transformative journey with Working Options. We're on a mission to empower young people aged 14–19 across the UK — and you can help make a real difference.
Over the past 18 months, our team has been building a movement of support for young people across Wales, having a significant impact on their life chances and working towards the aim of inspiring every young person in the country.
So far, we’ve already reached 19,000 students in-person and are connected with a third of all Welsh state secondary schools and colleges. In 2025, we’re aiming to reach 13,000 more young people — and we’re looking for a passionate colleague to help us make that happen.
About the role
As North Wales Project Coordinator, you’ll play a crucial role in:
- Connecting volunteers with schools and colleges, ensuring young people benefit from inspiring talks and workshops.
- Developing and maintaining strong relationships with schools, employers, and volunteers.
- Listening and adapting to the needs of young people, ensuring our programme creates real value for them and the stakeholders we work with.
You’ll be part of a flexible, entrepreneurial, and collaborative team that works remotely across Wales but comes together for events, volunteer training, school meetings, and team meet-ups. We set high expectations for ourselves and each other, value individual contributions, and celebrate shared success.
We’re seeking someone who is:
- Passionate about helping young people succeed.
- Fully committed to equality, diversity, and inclusion.
- Self-motivated and proactive, with a “can-do” attitude.
- Highly organised, able to juggle multiple priorities and meet deadlines.
- Skilled at building strong relationships, particularly with schools and colleges.
- Resilient, tenacious, and excited by new opportunities.
- Creative and open to trying new ideas.
- Ambitious for themselves and the charity.
- Confident with technology and has strong computer literacy.
Desirable:
- Experience within educational settings or working with young people in Wales.
- The ability to communicate in the medium of Welsh.
Essential:
- Based in North Wales, or locations within England that are near to the border (e.g. Liverpool, Chester, Manchester)
- While not required, we particularly welcome applications from people who have experienced some of the challenges young people across Wales face today.
At Working Options, we believe in:
- Empowering volunteers to deliver high-quality talks and workshops.
- Providing a first-class service for schools that trust us with their students.
- Supporting each other to innovate, grow, and make real impact.
You’ll be joining a team that’s already changing lives — but we’re just getting started. With your help, we can reach even more young people and open up new opportunities for their future.
If this sounds like the right environment for you, we’d love to hear from you.
Good luck with your application!
Sue Maskrey
Chief Executive, Working Options in Education
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraiser - Home Counties
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex.
Key Responsibilities:
- Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects
- Steward supporters to help drive the charity’s fundraising activities and growth
- Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders
- Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research
Requirements:
- At least one year of fundraising experience, with a proven track record in income generation
- Strong experience in supporter stewardship
- Excellent communication skills, with the ability to engage and inspire supporters and partners alike
- Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure
If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.
We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
Closing Date: 26th September 2025
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
An exciting opportunity has arisen for a Marketing and Communications Administrator to join the Marketing and Communications Team . Your role is to provide high quality administrative support to the Marketing and Communications team and the wider Fundraising, Communications and Retail Directorate.
This role is not open to sponsorship.
Role Requirements
- Dealing with incoming enquiries from across the organisation and externally to signpost to the right team in an efficient way.
- Point of contact for clinical administrators attending meetings, feeding back to marcomms team on activities and helping to keep lines of communication open between teams.
- Providing cover on press inbox if needed.
- Working with the team to create and send our weekly news round up.
- Facilitating the local induction and training of new staff to support new starters to feel welcomed, achieve compliance, and get up to speed in their roles.
- Arranging booking of regular Marketing and Communications team meetings.
- Maintaining the team sharepoint site.
- Supporting the team with planning and helping to monitor tasks that come in.
- Supporting the Digital Manager with managing tickets and enquiries to our web developers.
- Supporting the Marketing and Communications Officer to manage the collateral review and management process and assist with archiving.
- Assisting with intranet updates.
- Fulfilling printing and laminating requests.
- Creating posters and templates for retail.
- Creating resources for events eg name tags, signage.
Interview Date: TBC
Terms and Conditions
Strictly no agencies, please.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
Having adopted a new and ambitious strategy, and embarked on a period of transformational change, Two Saints are now looking to ensure they are in the strongest position to deliver their vision in what are difficult times. This vision is ‘to be a safety net for people in tough times and the springboard to a brighter future.’ The organisation delivers a full range of services to clients across Hampshire, Dorset, Berkshire and the Isle of Wight, and the role of the Two Saints Board is to guide, direct and challenge the plans and strategic decisions relating to these services.
So we’re looking for people who can help Two Saints deliver their vision, with a background and experience in either:
- Asset management, perhaps with experience of the net-zero agenda
- Supported housing services or social care
We’re interested in hearing from talented people who may be looking for their first governance role, and you may have had lived experience.
If you’re interested in what Two Saints do and feel you can make a contribution, we’d like to hear from you so take a look at the candidate pack here https://bit.ly/45U1yDX.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for a highly organised and confident Supporter Care Administrator to provide an excellent supporter care service for the Fundraising Campaigns and Individual Giving team.
You will be the primary contact point for our supporters, prospective supporters and the public, taking responsibility and ownership for each enquiry, providing answers to questions relating primarily to donations and fundraising activities. You will also support your manager in developing a new stewardship programme to welcome, engage and retain our supporters.
Key Responsibilities
In this role you will be the first point of contact for prospective and existing supporters, helping with enquiries, taking donations, reassuring concerns and ensuring our supporters have a positive experience with every contact and interaction they have with our charity.
You will:
- Take full ownership, responding effectively to all enquiries, interactions and complaints received on our fundraising activities, by email, phone and letter.
- Respond to supporters with empathy and compassion, applying our tone and voice and brand values
- Maintain supporter database records of enquiries received, ensuring that all data entered is administered accurately
- Work to meet agreed response times (SLAs) to enquires, ensuring supporters are satisfied
- Work with the Individual Giving Manager (Stewardship) on key stewardship activities and supporter journeys, to thank, welcome, engage and retain our supporters.
- Represent the team at cross-team meetings to ensure our supporter’s voice is heard, sharing feedback gathered through direct supporter interactions
- Keep up to date with technology, applying digital approaches, new solutions and identify improvements to become more effective in donation and contact processes.
About You
You will be a highly organised and confident individual, with experience in customer service or supporter care roles, with a passion to make a difference by engaging with and acknowledging supporters who choose to donate to or fundraise for our charity.
To be successful, you’ll need:
- Experience of working in a team environment which directly services and engages with members of the public, supporters or customers
- Experience working in a team, consulting others and sharing expertise, know-how and ideas with colleagues for best results
- Experience using of variety of office applications (Word, Excel, Outlook) to communicate and retrieve information and knowledge
- Practical experience of databases or customer relationship management systems
- Experience at problem solving with a solution focused approach
- Ability to convey complex ideas using a variety of methods to communicate with the supporter to win understanding and support
- Ability to respond to the needs of the supporter, adapting content, style, language and use of channel to deliver maximum clarity
- Ability to develop professional relationships with colleagues at all levels and with external contacts and partners to support the team objectives
- Ability to contribute ideas, approaches and insights that enable innovation
What We Offer
- A supportive and collaborative working environment.
- Opportunities for professional development and career progression.
- Competitive salary and pension
Department/Directorate Information
The Development and Communications Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.
This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team to help make the discoveries that are so urgently needed to improve cancer patients’ lives.
We encourage all applicants to access the job pack attached.
The client requests no contact from agencies or media sales.