• Are you looking for volunteer roles ?

    Go to volunteering section

318

Change, Grow and Live jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Age Cymru West Glamorgan, Swansea, Swansea (Hybrid)
£32,000 - £38,000 per year
Lead a passionate team, making a life-changing impact for older people every day as our Information and Advice Service Manager.
Posted 1 day ago
Top job
Build Up, London (Hybrid)
£47,008 - £52,090 per year (pro rata)
Build Up is looking for a Head of Income Generation to drive our fundraising strategy and secure investment for our youth-led projects.
Posted today
Closing in 5 days
Alzheimers Society, Multiple Locations (Hybrid)
£24,651 - £26,650 Per Annum
We are proud to be able to offer an integral and rewarding role at Alzheimer’s Society as a Local Communities & Volunteering Officer!
Posted 1 day ago
CARE International UK, London (Hybrid)
£55,694 per year
A unique opportunity to build and lead a brand-new major giving programme at CIUK, shaping something from the ground up.
Posted 2 days ago
Breast Cancer Now, London (Hybrid)
£31,000 - £34,000 per year
Posted 1 day ago
Chartered College of Teaching, Remote
up to £450 per day (inclusive of VAT)
Posted today Apply Now
Closing in 4 days
Resurgo Trust, Hammersmith (On-site)
from £25,300
Are you looking for an opportunity to develop your skills whilst making an impact in the local community? Join us!
Posted 6 days ago
Youth Focus North West, Multiple Locations (Hybrid)
£36,837 - £39,751 per year
Join us to bolster meaningful and impactful youth voice and engagement opportunities within the North West
Posted 4 days ago
University of Birmingham, B15, Birmingham (Hybrid)
£47,389 - £56,535 per year, with potential progression once in post to £63,606
We're recruiting a Senior Philanthropy Manager to maximise major gift opportunities and take our ambitious campaign to the next level.
Posted 2 days ago
Closing in 7 days
The File Foundation, London (Hybrid)
£50,000 - £70,000 per year
Posted 1 week ago
Page 3 of 22
Swansea, Swansea (Hybrid)
£32,000 - £38,000 per year
Full-time or part-time (Negotiable)
Permanent
Job description

Why this role matters

At Age Cymru West Glamorgan, we believe everyone deserves to age well and enjoy life. Our Information & Advice (I&A) service is at the heart of this mission. It’s our flagship service, supporting thousands of older people and carers every year — and last year alone we helped clients secure over £1 million in unclaimed welfare benefits.

The service is growing in reach, impact, and complexity. That’s why we’re now recruiting an Information & Advice Service Manager — a brand-new role that will provide the leadership, oversight and expertise the service needs to flourish into the future.

What you’ll do:

This is a varied role that blends strategic leadership, quality oversight and hands-on expertise. You’ll be responsible for:

  • Leading the I&A service, ensuring it meets the Advice Quality Standard (AQS) and delivers consistently excellent outcomes.

  • Supporting and mentoring staff and volunteers, creating a collaborative and high-performing culture.

  • Acting as safeguarding lead for the service.

  • Driving continuous improvement in systems, policies and practice.

  • Building strong relationships with funders, commissioners and partners, demonstrating the impact of our work.

  • Occasionally taking on complex cases yourself, using your expertise to guide both the team and the clients we support.

Who we’re looking for :

We know there isn’t one single background that produces a great I&A Manager. That’s why we’ve built in flexibility around hours and salary, and why we’d love to hear from you even if you don’t tick every box.

Our ideal candidate will have:

  • Experience leading or managing advice services (welfare benefits, housing, health & social care or similar).

  • Strong safeguarding knowledge and confidence acting as a safeguarding lead.

  • A track record of managing contracts, KPIs and reporting requirements.

  • Excellent people skills: you’ll enjoy coaching and developing others, and you’ll know how to get the best from both staff and volunteers.

  • The ability to represent ACWG confidently with funders and partners.

If you’re passionate about making a difference for older people and carers, and you’ve got leadership experience in advice services, we’d love to talk.

Why work with us

We’re a values-driven local charity with a culture of freedom and responsibility. That means we trust our people to make decisions, innovate and deliver, while giving them the support they need to succeed.

Benefits include:

  • 34 days annual leave pro rata (rising with service up to 39 days including bank holidays)

  • Enhanced pension (5% employer contribution, matched up to 8%)

  • Free 24/7 Employee Assistance Programme (counselling, financial and legal advice, wellbeing support)

  • Hybrid working and flexible hours

  • Paid leave for special circumstances

  • Ongoing training and CPD opportunities

Not sure if this is for you?

We know job descriptions can sometimes put people off applying. Please don’t let that be the case here. If you’re interested but not sure whether you meet every requirement, we would strongly encourage you to get in touch and have a chat about the role, your skills, and whether this could be a good match.

Application resources
Posted by
Age Cymru West Glamorgan View profile Organisation type Registered Charity Company size 11 - 20

Our vision is that everyone is Swansea, Neath Port Talbot and Bridgend is able to age well and enjoy life.

Age Cymru West Glamorgan logo Play
ACWG_CoachTrip_June25-03.jpg
Posted on: 02 October 2025
Closing date: 19 October 2025 at 10:00
Tags: Advice / Information, Project Management, Advocacy, Volunteering Management, Customer Service, Housing, Operations, Customer support, Delivery, Dementia, Engagement / Outreach, Helpline, Programme Management, Safeguarding, Social / Support Work

The client requests no contact from agencies or media sales.