Change Communications Manager Jobs in Tower Hamlets, Greater London

Purity is a full-service fundraising agency specialising in telephone and digital channels for charity and NGO fundraising. We work with clients such as Greenpeace, Prostate Cancer UK, and Air Ambulance organisations, focusing on supporter recruitment and development. We are a small team with a passion for fundraising, creating strong partnerships with our clients and providing ethical and exciting journeys for supporters.

This is an exciting opportunity for a Senior Fundraising professional to join our team. Our ideal candidate will have a passion for fundraising and knowledge of the non-profit sector. Previous experience in a senior role in telephone fundraising, team leadership and account management will be essential. They will be a great communicator and team player, leading the Client Services team and the wider Purity team in delivering fundraising campaigns for amazing causes. You will be fully supported by the CEO and the wider Senior Leadership team. Our current Client Services Director will be working on a part time consultancy basis for a period after your start date to help ensure you have the support needed to settle into the role successfully. You will continue to develop the strong relationships we have built with our charity partners, evolving their telemarketing programmes, whilst growing and innovating to support their needs and organisation growth. The role encompasses all communication channels, working with the Digital Campaign Manager to develop digital and supporting communications.

This role is a Senior Leadership role, and we are looking for someone who has clear leadership qualities who has a passion not only for fundraising, but for ethical supporter focussed fundraising.

Team Leadership

* Managing an established team of 5: Senior Account Manager, Account Manager, Accounts Manager, Innovation and Creative Manager, and Digital Campaign Manager

* An integral part of the Senior Management Team

* Working closely with our Head of IT in designing and setting up campaigns and data management

Account Management

• Strong project management skills

• Managing a high-quality client management service from you and your team

• Line management of the client services team including project management and creative roles

• Lead on business including pitches, tenders and proposals

• Developing innovative performance proposals to drive clients fundraising activity and evolve existing programmes • Creating a pipeline of annual activity in line with annual capacity

• Developing telephone and digital communications such as SMS, Email and Social campaigns

• Guiding clients in annual forecast volumes and expected results across campaigns

• Ability to create and deliver regular detailed campaign reviews which include in depth analysis of all KPI’s, data segmentation and innovation to evolve fundraising strategies

• Managing and forecasting Purity’s annual business capacity • Lead on decisions in conjunction with CEO, Directors, Head of IT and Head of Fundraising

• SLT member

• New Business acquisition when required and delivering business objectives and growth, ensuring stability of business and opportunities outside of telephone

• Ability to be flexible and respond positively to change

• Ability to form positive relationships with colleagues, clients, and the sector in general

• Work effectively under pressure, and managing the team to deal with conflicting priorities

• Be a self-starter who is keen to take responsibility for their own work and actions

• Continue to develop ad hoc social and telephone campaigns with our telephone agency partners

• Be able to demonstrate strong IT skills

• A strong understanding of quality and compliance in telephone fundraising and a passion for the third sector is essential

• Previous experience with a charity or fundraising agency working in with TM Campaigns is essential

• Creativity and digital skills are encouraged as we have a digital offering and the Client Services Director works both closely with, and managing the Digital Campaign Manager to provide end to end digital and telephone campaigns

• Ability to understand data manipulation and analysis

• Encouraging best practice across the sector

• Exceptional eye for detail

         Job Description

Job Title: Operations Manager

Reporting To:  Operations Director

Salary:£35,000 - £38,000 per annum ( based on Experience)

Seniority Level: Management

Location: On-site in Tooting Broadway, London

Contract:Full-time, 12-months fixed term, with potential to make permanent

POSITION SUMMARY

Business Launchpad wishes to hire a highly organised, process-driven individual to oversee operations for its Tooting Works business centre.

As a key member of the Tooting Works team, the Operations Manager oversees the renting of our office units, tenant relations, and building maintenance and management, among other things. The post holder ensures the centre is run to a high standard, including excellent customer service, compliance with all current building and health and safety legislation, a high occupancy level and operation within budget.

The Operations Manager line manages four team members, making up the lettings team and the maintenance team, and works closely with other teams, including marketing, finance and the delivery team for the Business Launchpad charity.

About Us

Tooting Works is a business centre and community hub in Tooting Broadway, offering office space, co-working, an event space and more. It has been offering affordable office space and helping local businesses and organisations to flourish and grow for over 30 years. 

Business Launchpad operates on-site at Tooting Works and is a registered charity which provides support and training for entrepreneurs aged 16-30 years from across London who want to set up their own businesses. 

ROLE & RESPONSIBILITIES

Centre Operations Management

• Oversee the day-to-day operations of the business centre, ensuring all facilities are well-maintained and running smoothly, and that the lettings process is compliant and well-managed.
• Implement and monitor operational policies and procedures to improve efficiency and service quality, including opportunities to digitise procedures and services.
• Manage building improvement and repair projects in collaboration with the maintenance team and the operations director.
• Ensure compliance with health and safety regulations and manage risk assessments.
• Identify, anticipate and address problems and opportunities for the business centre in collaboration with senior management.

Customer Service

• Act as a point of contact for tenants, addressing any issues or concerns promptly and professionally.
• Foster strong relationships with tenants, ensuring high levels of customer satisfaction and retention.
• Collaborate with the marketing team to develop and implement strategies to attract new tenants and retain existing tenants with the goal of maintaining high occupancy levels.

Financial Management

• Manage the operational budget, ensuring cost-effective management of resources and that projects are delivered within budget.
• Negotiate contracts with suppliers and service providers to secure cost-effective deals.
• Ensure tenant arrears are regularly monitored and managed.

Line Management

• Lead, mentor, and manage the lettings and maintenance teams, ensuring high performance and productivity.
• Conduct regular team meetings, performance reviews, and provide ongoing training and development opportunities.
• Handle recruitment, onboarding, and offboarding of staff members as needed.

Essential Skills / Experience

•  Bachelor’s degree or higher.
• At least 2 years’ experience in operations work.
• Excellent organisational and administrative skills.
• Desire to drive operational excellence.
• Line management experience.
• Experience of managing a building, property or facilities beneficial.
• High comfort level with online tools such as MS Office, project management software, or similar.
• Strong written and oral communication skills.
• Negotiation and customer service skills.
•  Resilient and adaptable with ability to multi-task.
• Solution finder.

About Rewards

• 25 days’ annual leave plus bank holidays
• Personal annual training budget
• Employee assistance programme including counselling
• Regular team socials throughout the year
• Generous sick pay allowance following probation
• General eye test
• Well-being day ( 1 day per year)
•  Volunteer day ( 1 day per year)

The duties and responsibilities described are not a comprehensive list and therefore the scope of the job may change as necessitated by business demands.

Pre-employment Checks

Any employment with Business Launchpad will be subject to the following checks prior to your start date:

• Satisfactory Disclosure and Barring Service (DBS) check
• Receipt of two satisfactory references
• Proof of eligibility to work in the UK.

Please email your CV with a cover letter stating why you are interested in this role.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment.

Equal Opportunities Statement

We are an equal opportunity employer. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other legally protected status in our employment decisions and policies. We are committed to creating a diverse and inclusive workplace where all employees are valued and have the opportunity to succeed. All qualified applicants will receive consideration for employment without regard to their individual background or circumstances.

Business in the Community was formed in 1982, and with His Majesty King Charles III as our Royal Founding Patron, we are the largest and longest-established membership organisation dedicated to responsible business,

We want the UK to lead the world in responsible business.

We work with members to continually improve their responsible business practice, leveraging their collective impact for the benefit of communities. We grow the responsible business movement and collectively create a greater impact focused on:

• Developing a skilled and inclusive workforce.
• Ensuring work is good for everyone.
• Innovating to sustain and regenerate the planet.
• Building thriving communities.

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We are currently recruiting a Race Campaign Manager with project management experience and subject matter expertise to work in the Advisory and Member Services directorate.  This role will support the Race Campaign Director to develop and maintain relationships with key stakeholders and drive the campaign to achieve its goals.

The role will involve (but is not limited to):

• Being responsible for creating, organising and project managing business facing campaigns, tools and content to achieve tangible outcomes, impact and value for members.
• Providing expertise for the campaign area through maintaining excellent current awareness, understanding and strong networks
• Being the first point of contact for BITC Membership Relationship Managers on the campaign topics.
• Facilitating and managing working groups, action-learning groups, and or steering groups linked to the campaign, developing knowledge and engagement with key stakeholders.

The successful candidate will have:

• A deep understanding of how change can be achieved through campaigning.
• Experience of working collaboratively with various internal stakeholders and working on cross-divisional initiatives.
• Excellent written and verbal communication skills as this role is responsible for creating partnership prospect documents, proposal documents and content for fundraising bids as well as representing and ‘speaking’ for the campaign on a variety of platforms.

The full job description and person specification is attached.

This role closes Sunday 30 June at midnight.

Interviews will take place week commencing 8th July.

Business in the Community are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and we are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

We are a Race at Work Charter signatory and, alongside 1000 other Charter signatories, taking actions to encourage and support ethnic minority representation in recruitment, selection, and career progression as well as being committed to improve the working lives of our disabled and neurodiverse colleagues.  We are also a real living wage employer.

Refugee Council – Philanthropy Manager 

Location: Home working / Stratford, London (hybrid of home working and 1-2 days per week in Stratford Office)

Salary: £43,824-£48,063 (depending on experience)

Contract: Permanent, full-time hours

Refugee Council is seeking an experienced philanthropy specialist to develop and grow the Refugee Council’s Philanthropy relationships and programme and deliver an ambitious Philanthropy strategy.

Refugee Council is a leading charity supporting refugees and people seeking asylum to rebuild their lives in safety here in the UK.  Providing practical, hands on support, their award winning services include welcoming refugees into local communities across the country, providing specialist children’s services – with a particular focus on refugee children who arrive here alone, helping people to navigate the asylum system, and supporting people to access housing and employment.  Evidence from services is then used to also inform the charity’s leading policy and influencing work, including campaigning for a fairer and kinder refugee protection system.  The charity works with more than 14,000 men, women and children every year.

As a result of growing need and increasing interest in Refugee Council’s work, the charity has ambitious plans to make a leap in impact, with investment in their Philanthropy Team to raise increased funds from key high value audiences.

This role will be a critical part of the Philanthropy & Partnerships Team and presents an exciting opportunity to grow Refugee Council’s established Philanthropy programme. The role will be responsible for delivering and creating bespoke development plans, supported by engaging cultivation and stewardship activities to secure increased funding from existing and new donors. It will also be a key point of contact for key Major Donors and high-profile supporters, patrons and ambassadors.

The position offers the opportunity to work alongside an engaged and well-connected Senior Management Team, supported by the Head of Philanthropy & Partnerships and a highly regarded and experienced Philanthropy Consultant to make the charity’s ambitions a reality.

To succeed, candidates will have experience of running a Philanthropy/major giving programme, with extensive experience of managing their own pool of donors, as well as a track record of securing five and six figure donations from high net-worth individuals. You will have extensive knowledge of the Major Donor landscape and your fundraising skills will be matched by your strategic planning and leadership abilities.

Refugee Council will provide the most moving and diverse case for support. Cases that encompass innovative external affairs campaigns aimed at engaging policy makers and the public.

Refugee Council knows that step change takes time and planning, and they have put together a plan for growth that is ambitious but is also realistic and allows time for development and engagement. This plan also includes recruiting prospecting, stewardship, and communications expertise, so that growth is supported, planned and achievable.

This is an exciting opportunity to join a dynamic and ambitious team recently shortlisted for Fundraising Team of the Year at the 2023 Third Sector Awards, and working with the Third Sector 2023’s Frontline Service Team of the Year, as well as contributing to the transformation of the experiences of refugees seeking protection in the UK.

CLOSING DATE: Monday 24th June, 9am.

Settle is a charity that supports young adults as they leave the care system and move into their first home. We provide intensive one-to-one support addressing practical life skills, sustaining a tenancy and managing emotional wellbeing. Our preventative approach to homelessness helps care-experienced young people to make long-lasting changes and thrive.

This is an exciting time to join Settle as we look to invest in and grow our fundraising and development capabilities. As Trust and Foundation Fundraising Manager, you’ll be working to generate income which will enable Settle to expand its reach, achieve its strategic goals and, ultimately, make a real difference to the amazing young people we serve.

You’ll work closely with our senior leadership and support team to help deliver our fundraising strategy. Reporting directly to our Head of Fundraising, you’ll lead on writing grant applications, reporting to funders, managing our prospects pipeline and developing and nurturing long-lasting and rewarding relationships with Trust and Foundation funders.

As a potential candidate, you’ll bring at least two years of grant-writing experience to the role and a strong track record of securing 5-6 figure sums. This is an ideal opportunity for someone looking to step up to a managerial role, or someone already established at that level.

In joining Settle, you’ll be joining a fast growing and truly impactful organisation with lots of opportunity for progression and development within our friendly team. We are proud to have been voted one of Escape the City’s Top 100 companies to ‘escape’ to in 2021. In our recent Staff Satisfcation and Wellbeing Survey, 93% of employees said they'd recommend Settle as a good place to work.

Benefits

• Flexible working arrangements
• 40 days paid leave per year: 25 days annual leave, 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days
• Strong commitment to professional development with a dedicated training budget
• Annual performance and pay progression reviews
• Up to 5% pension contribution
• Scope to take real ownership in a fast-growing charity
• Cycle to work scheme
• Employee Assistance Programme offering free therapy
• Work phone and laptop
• A supportive and inclusive culture with regular team social events

What we're looking for

You care about improving the lives of our young people
You’re deeply committed to our mission and will go the extra mile to ensure young people are receiving the best quality support they deserve.

You have outstanding writing skills
You’ll have a track record of writing high quality applications to trusts and foundations with a keen eye for detail and an understanding of what funders want to see in an application.

You’re great with people
You’re going to be working with colleagues, partners and young people from a range of backgrounds. It is essential that you demonstrate the compassion and communication skills to build good relationships, and that you are dedicated to embedding equality, diversity and inclusion into all areas of your work.

You take a strategic approach
You apply a considered, research-informed approach, both when identifying and approaching funders. You manage our fundraising pipeline and prospects with the bigger picture in mind, but are also meticulous in your attention to detail, recognising the rigour required in collecting data and in record-keeping, as well as the nuances of grant-writing. You are exceptionally organised and can manage multiple funding deadlines.

You are proactive
You will take ownership and responsibility for Settle’s Trust and Foundation fundraising, and you’ll be able to take initiative as well as instruction, leading on projects independently as well as working collaboratively with other team members when required. You will be able to prioritise your time effectively and approach tasks strategically to reach targets.

You are reflective
You’re continually looking for opportunities to learn and improve, both on your own practice and on Settle’s fundraising practice more broadly. You’re able to recognise areas for development and demonstrate an appetite for continual professional development and growth. You use data and evidence to make decisions and are able to recognise and learn from mistakes. You view feedback as a gift and use it to shape your practice.

About you

We are seeking an enthusiastic and self-motivated individual to join our friendly events team at the British Ecological Society (BES). You’ll need at least one year’s demonstrable experience in delivering high-profile mid-sized events and conferences. You will need a high-level of organisation and reliability as well as knowledge of Microsoft Office, and experience of using a CRM and a hybrid event platform. We need a clear and concise communicator who can build and maintain relationships with a wide variety of stakeholders and diverse audiences.

You will assist the BES in the organisation and delivery of our events programme, including our flagship scientific conference, the BES Annual Meeting, which sees 1,200 ecologists gather from around the world and share the latest research.

About the role

Reporting to the Events Manager, the Events Officer will:

• In collaboration with the Events Manager, oversee the delivery of allocated parts of the Society’s Annual Meeting, Symposia, and other events.
• Use digital platforms to support event management and delegate experience -including the website, CRM system, conference abstract management system, Eventbrite, Canva, hybrid conference platforms, Excel, Microsoft Teams and Zoom
• Co-ordinate aspects of event planning including venue search, supplier liaison, catering and accommodation.
• Act as the main point of contact for exhibitors and sponsors, post-sales.
• Maintain and update the programme information on the hybrid event platform for the Annual Meeting.
• Ensure that any agreed branding from sponsors is delivered.
• Provide on-site support at events and go on site visits.
• Develop innovative and creative social media content and digital promotion for the Society’s events.
• Evaluate and monitor success of events portfolio, providing and implementing recommendations where appropriate.
• Evaluate and monitor EDI representation at BES events.

For more details about this role, please download the job description and job pack.

Help us to shape health and social care policy

The King's Fund is an independent charity working to improve health and care in England. We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system and bring people together to learn, share knowledge and debate. Our vision is that the best possible health and care is available to all.

Our website, emails and social media channels are major resources for people working in health and social care. We’re recognised as a leading digital communicator in our sector, but we’re always trying to improve our content and the way we engage with our audiences to maximise reach and impact.

The Digital Content Producer will work with colleagues across the Fund to create, edit, manage and publish compelling, high-quality digital content. You will contribute to the day-to-day running of our social media and email accounts and work on publication launches, events and courses too.  With excellent copywriting and editing skills and a good working knowledge of content management systems, you will be passionate and knowledgeable about digital communications.

The Fund has an ambition to increase the diversity of our workforce and introduce careers in health and care policy to a broader range of people. We encourage applicants from all sections of the community, including those from Black and ethnic minority backgrounds, those with disabilities and from the LGBT+ community. We believe that diversity of background and experience contributes to a broader collective perspective that will improve the way we influence health and social care policy.

The King’s Fund is committed to a hybrid working model that meets the organisation’s needs, while giving staff flexibility to choose between office and home working. In keeping with our current policy, the post-holder will be required to work a minimum of two days per week from our central London office (pro rata, averaged over a month).

In addition to a competitive salary, The King’s Fund offers generous holiday entitlements, a £3 daily discount in our café and an on-site gym. If completing the application form presents any challenges, contact us by email so we can discussion options.

Apply

Visit our website and read our supplementary guidance documents, then download and fill in our application form. Please do not send CVs. 

Please note that in order to apply, you must have existing documented proof of your right to live and work in the UK. Applications must be submitted using The King’s Fund application form.

No agencies please.

Closing date for receipt of completed applications is 1 July at 9.30am. Late applications will not be considered. 

 Interviews will be held on 12 July.  Role available to start soon.

We regret that we cannot respond individually to all applicants due to the high number of applications we receive.  If you have not been contacted within three weeks of the closing date, please assume that you have not been shortlisted for interview. Please note that we are unable to offer feedback to applicants who are not shortlisted for interview. 

The King’s Fund is committed to equal opportunities in all its activities, and appointments will be determined solely on merit.  Applications are welcomed from all sections of the community, including those from minority ethnic groups and those with disabilities.

Home-Start is committed to promoting the welfare of families with young children to ensure that they have the best start in life. We are seeking a Volunteer Manager to recruit and develop a diverse team of volunteers, to support our work with families in Barnet, Brent and Harrow. This is a challenging role as the sector has seen a real decline in volunteering in recent years, so we're looking for an innovative, forward thinking change-maker who is ready to test new approaches.

Additionally, the Volunteer Manager will be a creative communicator, with the ability to build supportive relationships with a very large and diverse group of volunteers. The postholder will ensure that volunteers receive training, development and supervision to support the families we work with, and that high standards of practice are maintained. They will promote initiatives to increase the retention of existing volunteers and ensure that they are recognised and rewarded for their work.They will also promote Home-Start in each of the boroughs where we work, seeking opportunities for recruitment within local communities.

The work requires a combination of field-based community engagement and training in Barnet, Brent and Harrow and regular days in the office which is in Finchley, Barnet.

Ref 6725

Are you ready to make a difference? Are you passionate about driving positive change and impacting lives? Join us as our Telemarketing Manager to drive successful telemarketing programmes, plan and execute campaigns to attract, upgrade, retain, and win back supporters. You will have an opportunity to transform lives, one meaningful interaction at a time.

About us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you

As our Telemarketing Manager, you will be accountable for ensuring the successful day-to-day delivery of our telemarketing programme through the continued development of our telemarketing supporter recruitment, upgrade, and retention programs to drive income growth from individual supporters.

Under the guidance of the Senior Manager Direct Engagement, you will spearhead our Telemarketing program, a pivotal component of Save the Children's Route to 2023 strategy. This initiative aims to reach the hearts and minds of the public, engaging them in the critical work we do and inspiring them to donate the essential funds we need to support children.

In this role, you will:

• Drive the success of our telemarketing programmes, through comprehensive planning and execution to attract, upgrade, retain, and win back supporters.
• Manage telemarketing agencies and collaborate with internal teams to ensure campaigns are meeting and exceeding KPIs and targets through effective agency management.
• Lead the implementation of compliance and safeguarding programs, maintaining the highest standards.
• Build strong relationships with agencies through direct engagement and site visits, ensuring transparency and excellence.
• Utilize data-driven insights to adapt campaign delivery and drive continuous improvement ensuring supporter insight and data analysis play a pivotal role in marketing decisions.
• Provide expert knowledge to support and up-skill the wider marketing teams on telemarketing management & best practice to deliver exceptional results. 
• Play an integral role in the selection, onboarding, and ongoing relationship building with telemarketing agencies.
• Lead ad-hoc direct engagement projects as required, contributing to our mission-driven work.

To be successful, it is important that you have:

• Experience managing end-to-end high-performing telemarketing campaigns & teams.
• In-depth knowledge of charity marketing compliance, up to date telemarketing landscape and agency models.
• Expert in the management of external telemarketing agencies in partnership with designing and delivering exceptional training.
• Strong organisational and analytical skills, being target driven and results focused.
• Excellent relationship building and communication skills, being able to support and lead a team.
• Ability to work independently, adapt to change, and drive results.
• Commitment to Save the Children's vision, mission, and values.
• Willingness to carry out duties outside office hours in case of emergency appeals.

 What we offer you:

• A diverse, unique role where no two days are the same, with huge capacity to build and acquire new personal and professional skills and create your own scope to make change within one of the world's leading international charities.
• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health, and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Closing date: June 30, 2024

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

A fantastic opportunity has arisen at Mile End Climbing Wall for Marketing and Events Manager.

Mile End Climbing Wall (MECW) is the trading name of the charity Development through Challenge (DtC).

Development through Challenge started life as a charity called North London Rescue Commando (NLRC), set up when London was at threat of flood. They moved to the current site from North London, where they had started as a small water sports centre. In the mid-1980s a change in focus led to the formation of Mile End Climbing Wall. It became the climbing wall in London and one of the first climbing walls in England. In 1997 NLRC changed its name to Development through Challenge.

Since then, we have been providing East London and UK climbing communities with high quality climbing and associated facilities that are available to everyone regardless of ability to pay, physical ability, or skill-level. We organise training and challenges that improve people’s wellbeing.

Responsible to the Operations Manager, this position will work with the Senior Managers, Trustees and CEO, to deliver the strategic plan for marketing and communications and manage their operational implementation - including on and offline campaigns, internal and external communications, publications, digital activities, events and PR to raise awareness of brand and reputation and maximise customer and community engagement.

The position will be responsible for the line management of a p/t social media content creator.

Location: Mile End Climbing Wall, E3

Hours: 37.5 hours per week (full time)

This is a position to:

· Deliver the overall marketing and communications strategic plan for Mile End Climbing Wall (MECW) and Development through Challenge DtC).

· Lead on the development of the MECW and DtC brand positions with the DtC CEO and MECW senior management team, retaining a strong visual identity and advocate our external profile and reputation.

· Lead on conceptualising and executing diverse events, from local climbing competitions to virtual campaigns, playing a pivotal role in fostering a vibrant and engaged community. 

This role will involve weekend and evening work from time to time, as it requires attending events taking place at The Wall, as well as attending Board meetings when needed. Extra points if you have climbing experience/ knowledge!

What can we offer?

• Competitive salary
• Enhanced sick leave
• Free climbing for you and a PLUS ONE (including gym access)
• Discounted sauna entry
• Employee Assistance programme, including in-person counselling
• Training, learning and development opportunities

We reserve the right to close the recruitment process before the above date if the right candidate comes along early in the process.

Don’t meet every single requirement? Studies have shown that women, people of colour and people with disabilities are less likely to apply to jobs unless they meet every single requirement. At Development through Challenge we are dedicated to building a diverse, inclusive and authentic workplace therefore if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles!

Much of our work is with children and adults at risk of abuse and as such we follow rigorous child protection policies and procedures in our recruitment process. As a result, this role is subject to an Enhanced Disclosure by the Disclosure and Barring Service. A criminal record will not necessarily bar you from joining us as an employee; this will depend on the circumstances of any offences.

Purpose of role

To manage the annual programme of the PPA psychoanalytic psychotherapy qualifying training and the Advanced Clinical Course. To promote and grow the trainings. To manage the budget and collect and report on performance management data. To track all trainees’ progress, to ensure the smooth running of all elements of the teaching provision and to liaise and work in collaboration with the PPA training committee (TC), curriculum committee (CC), selection committee (SC) and post graduate committee (PGC).

Accountable to

The post will be line managed by the office manager will be accountable to and work in close collaboration with the committees of the PPA.

Key responsibilities

1) To oversee and manage the delivery of the annual programme of the PPA trainings in collaboration with the TC and PGC.

a) Booking clinical, theory and group seminar leaders in collaboration with TC and PGC.

b) In liaison with the Director of Marketing, Communications and Engagement place adverts for supervisors, teachers, and group leaders as appropriate.

c) Ensure that trainees and TC have an up-to-date list of Training Analysts, Training Supervisors and Approved Therapists

d) Room booking for all aspects of the programme.

e) Annual review, update and production of handbooks and all written materials for course.

f) Collaboration with the library to track reading list production.

g) To be the first point of contact in cases of emergency.

h) To collect, collate and report on trainee feedback.

2) To oversee the annual trainee selection for the trainings.

a) To be the first point of contact for potential applicants, giving out appropriate information about the trainings and passing appropriate inquiries onto the training advisors.

b) To liaise with interviewers and arrange trainee selection interviews.

c) To attend selection week/day process.

d) Collate information on the number of applicants and successful candidates and report to TC.

3) To support the TC in the monitoring and management of trainees’ progress throughout their training.

a) To record which tutors have been assigned to trainees in collaboration with training committee.

b) To receive monthly updates from training tutors, collate and report to TC as required.

c) To manage collection and evaluation of all feedback from trainees and seminar leaders and send as appropriate to the training committee.

d) To find readers and markers for final clinical papers and arrange dates for reading ins.

4) To promote and grow the trainings.

a) In collaboration with the Director of Marketing, Comms & Engagement to develop and implement a marketing plan for PPA trainings.

b) To work with the Events Officer to promote the trainings at bpf open days.

c) To liaise with the PPA newsletter editor to ensure the production and circulation of the newsletter and to communicate with the Membership Officer about any PPA items for the bpf newsletter.

d) Ensure consistent messaging about PPA trainings across internal and external communications.

e) To have oversight of the cycle of reaccreditation with the BPC.

5) To ensure effective administrative and financial management of PPA trainings.

a) To take lead on ensuring all communication with trainees is up to date including collection of fees, sending out handbooks, curriculums, all training materials, and dates.

b) To work with the Director of Corporate Services to oversee and maintain budgetary control of both trainings.

c) To work with the Director of Corporate Services to provide management reporting data.

d) To collect and report on data collection of protected characteristics.

e) To provide budget updates to the training committee.

f) To recommend and implement improvements to PPA training admin systems and processes.

g) To manage all payments from trainees and to teaching staff.

6) To work with all PPA committees to maintain the functioning and growth of the PPA association.

a) To attend TC meetings, PGC meetings, bpf Heads of Trainings meetings and any other meetings to ensure the smooth running of the committees and clear communication between committee members.

b) Organise and oversee the termly PPA reading group and other social events in collaboration with the Events Officer.

c) Encourage and grow PPA members’ events in collaboration with the Membership and Engagement Officer.

7) General

a) Any other activities deemed appropriate by the CEO and Office Manager.

b) Supporting office colleagues with other trainings when necessary.

c) Working collaboratively with the whole bpf staff to ensure the smooth running of all bpf training and membership activities.

d) Being part of the office duty system.

e) Adhere to bpf policies and procedures.

This job description is intended as a guide and is not an exhaustive list of the duties and responsibilities of this role. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed.

This job description and person specification may be subject to review from time to time in conjunction with the postholder.

Person specification

Qualifications

Good level of general education.

Experience

· Significant experience in an administration role, preferably in a client/customer-facing role, and ideally in a training, education, or membership environment.

· Knowledge of higher education or professional healthcare training, in relation to psychotherapy or counselling desirable.

· Experience of managing budgets desirable but not essential.

· Knowledge of financial and invoicing procedures desirable but not essential.

Knowledge, skills and abilities

· Excellent verbal and written communication skills, including the ability to compose communications to a wide range of professionals, and to take accurate minutes.

· Good general computer literacy including competency in Microsoft Office, databases, Zoom and Microsoft Teams, and the ability to be self-supporting.

· Able to understand the complexities of working in a membership organisation.

· Excellent organisational and time management skills.

· Able to work independently and be proactively as well as able to exercise judgement about when to draw on colleagues’ expertise and ask for assistance.

· Methodical with good attention to detail.

· Able to use initiative and continue to think under pressure when faced with sensitive interactions.

· Ability and commitment to maintain strict confidentiality.

We are looking for a creative, energetic, and motivated campaigns and communications officer to join our team. This role is suited for someone who wants to empower our clients to advocate for meaningful change on issues that impact them the most, and who is passionate about raising awareness of LRMN’s work. You will need excellent communication skills, the ability to build strong relationships with a diversity of stakeholders, and the ability to manage many different projects at once. You will work closely with the Campaigns and Communications Manager in this role.

For more information, please refer to the job pack. 

To apply, please submit your CV and answer the application questions on Charity Job.

Deadline: 9am 1st July 2024

Interviews: Week commencing 8th July 2024

ABOUT THE ROLE

We are hiring an established Deputy Manager looking to progress and utilise their own skills and experience to make meaningful change. The successful candidate will be responsible for leading a cluster of services and teams. Our services support homeless adults with complex and enduring needs. We are looking for a motivated, energetic and dynamic professional who is passionate about providing exceptional support to residents and team members.

You will have overall responsibility of your service and team, aiming to deliver a high quality, trauma informed service to your residents. Your role is to ensure full contract and regulatory compliance whilst being a role model/leader for your team to achieve KPI's and other requirements as per the service needs.

Shift/Working pattern: 37.5 hours a week in service Monday to Friday 9am to 5pm, you may also be required to work outside these hours as per the service requirements and needs. You will also take part in our on call service. You will be based across various services covering the Royal Borough of Kensington and Chelsea (RBKC) area.

ABOUT THE SERVICE

Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. 

ABOUT YOU

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of a person-centred organisation! 

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Support the Service Manager with the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Support the Service Manager to ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively alongside the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Support the Service Manager in managing the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Previous experience in people management and development
• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

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Welcome to Retail with a difference.

Please note this is a field-based role covering the Surrey and Middlesex areas.

What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does. 

We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care. Care you make possible, and can take pride in. 

As an Area Manager, you are our Ambassador on the high street, and we never forget that. We are big enough to support you with professional distribution, campaigns and training, yet small enough for you to see the real impact your work has. Locally. In our Hospice. Every day, our Customers know us, value the quality of our offer and are proud of turning their purchases into priceless care.

About the role: 

As an Area Manager, you’ll lead and support shop teams across your designated area, made up of paid and voluntary staff. You will take full accountability for the profit of a mixed portfolio of shops in the Surrey and Middlesex area; this accountability extends to all income streams and controllable shop expenses. You will also be instrumental in developing and delivering, through your shop teams, high levels of supporter experience through well-presented shops and excellent supporter service. You’ll work closely with the Head of Retail and other Hospice colleagues in the day to day running of the business and contribute to all future development. 

This is a full time, field-based role. You will have an office base but the majority of the working week will be spent in shops with a need to travel daily between your shops. You’ll need to hold a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as needs of the business require.

About You: 

This position would ideally suit an experienced Area Manager, with a background in charity. However, we welcome applications form Area Managers with a solid background and transferable skills from the retail industry.

With proven people management experience, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in IT skills.

You will be self-motivated, able to handle conflict, problem solve and develop working relationships at all levels. Additionally, you will be extremely well organised, flexible and able to manage several tasks simultaneously.

As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
• Training support and development opportunities 
• Employee Assistance Programme – promoting staff wellbeing 
• Access to blue light card discount 
• Access to Pension Scheme 
• 25% discount in our shops

If you are a dynamic and organised person and you feel you have the skills and experience for the role, we would love to hear from you!

Discover a career where retail means more. The difference is You. 

At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.

We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.

Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.

All of our vacancies except from retail are subject to a relevant DBS check.