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Top job
Citizens Advice Southwark, Multiple Locations (On-site)
£28,958 - £29,337 per year
Provide a quality service to clients by supplying accurate, personalised, relevant information and guidance.
Posted 3 days ago
Closing in 4 days
The London Foundation for Banking & Finance, City of London (Hybrid)
£22,400 – £25,600 per annum (0.8FTE), pro rata to full time salary of £28,000 - £32,000 per year
Posted 1 week ago Apply Now
VoiceAbility, Lincoln (On-site)
£24,500 - £29,500 per year
Posted 2 days ago
The Nehemiah Project, Multiple Locations (On-site)
£27,000 with contributory pension
Posted 1 week ago
Closing in 3 days
The Hospice of St Francis, Berkhamsted (On-site)
£33,000 - £37,000 per year FTE
You will play an important and enabling role in growing income across the Hospice, supporting new, relationship-based approaches.
Posted 1 week ago Apply Now
Hertfordshire Mind Network, Watford (On-site)
£30,405 Per Annum FTE (£24,324 for 30 Hours)
Posted 2 days ago
Closing in 6 days
The Children's Trust, KT20, Tadworth (On-site)
£16,686 per year (£27,810 FTE)
Join us as a Finance Assistant. Assist in all aspects of the finance function & bring your attention to detail & ability to work thoroughly.
Posted 1 day ago Apply Now
Closing in 5 days
PASIC, Multiple Locations (Hybrid)
£36,500 per year FTE
Seeking a forward thinking, strategic and compassionate Head of Family Support Services to lead the development of our support services.
Posted 1 week ago
Closing in 6 days
Fight Bladder Cancer, Remote
£28,000 - £32,000 per year
Posted 3 weeks ago Apply Now
Closing in 7 days
Peridot Partners, London (Hybrid)
£25,207 - £30,900 per year
Posted 3 weeks ago
Closing in 3 days
Forces Employment Charity, Wales (Hybrid)
£29,000 per year
An exciting opportunity to join Forces Employment Charity
Posted 1 week ago
Action Foundation, Newcastle upon Tyne (Hybrid)
£24,715 - £27,832 per year (depending on experience) per annum plus 6% pension contribution
Posted 1 week ago
Page 28 of 46
London, Greater London (On-site)
SE1, London
Southwark, Greater London
£28,958 - £29,337 per year
Full-time
Permanent
Job description

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,958 to £29,337 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Tuesday 16 September 2025

Interviews: Friday 19 September 2025

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Registered charity no:1070263

“Providing free, independent, confidential and impartial advice”

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Posted on: 02 September 2025
Closing date: 16 September 2025 at 09:00
Tags: Advice / Information, Communications, Legal / Law, Advocacy, Social / Support Work