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Change delivery senior officer jobs in washington d c, district of columbia

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Top job
The Royal College of Radiologists, Holborn (Hybrid)
£53,973 per year increasing to £59,454 per annum within two years continuous service dependent on performance, plus excellent benefits
Posted 1 day ago
Newham Community Renewal Programme Ltd, Forest Gate (On-site)
£45,000 - £48,000 per year
Lead our housing service supporting vulnerable adults in Newham—join a values-led charity driving change through compassion and empowerment.
Posted 1 day ago Apply Now
Asylum Link Merseyside, Liverpool (On-site)
£42,000 - £45,000 per year
Posted 2 weeks ago Apply Now
The Churchill Fellowship, Westminster (Hybrid)
£50,000 - £55,000 per year
Join us to support people-led change across the UK.
Posted 1 week ago
Portraits of Recovery, Ancoats (Hybrid)
£34,000 per year
Portraits of Recovery is seeking a dynamic, resourceful, and self-motivated senior professional to play a pivotal role in our organisation.
Posted 3 days ago
Closing in 6 days
International Federation of Gynecology and Obstetrics (FIGO), SE1, London (Hybrid)
£58,000 - £60,000 per year (FTE) actual salary will be pro rata
We at FIGO HQ require an experienced Senior Project Manager to join the established Fistula Initiative team. We are based in Waterloo.
Posted 1 week ago Apply Now
Royal Society of Tropical Medicine and Hygiene, Bloomsbury (Hybrid)
£36,000 - £40,000 per annum pro rata, dependent on experience
Posted 1 day ago Apply Now
Closing in 6 days
Foothold, Remote
£18,000 per year (£30,000 FTE)
Posted 1 week ago
Closing tomorrow
National Fire Chiefs Council Limited, Remote
£36,000 - £38,000 per year
Posted 2 weeks ago
Closing in 6 days
Porchlight, Canterbury, Kent (Hybrid)
£60,326 per year
Seeking someone to join our leadership team, providing strategic direction overseeing the delivery and quality of our services.
Posted 1 day ago
Young Enterprise, Launceston, Cornwall (Hybrid)
£25,000 - £27,000 per year (pro rata)
Be part of a national charity working directly to help young people prepare for their future.
Posted 1 day ago Apply Now
Page 4 of 11
Central London, Greater London (Hybrid)
Covent Garden, Greater London
Holborn, Greater London
WC2A, London
£53,973 per year increasing to £59,454 per annum within two years continuous service dependent on performance, plus excellent benefits
Full-time
Permanent
Job description

Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from you.

As our Service Desk Manager, you’ll be the driving force behind our IT support operations—ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data, feedback, and your own innovative thinking. You’ll have responsibility for ensuring the IT Service Desk provides effective end-user support, implement the College’s IT infrastructure policies and ensuring that we minimise the number of service desk calls.

In this dynamic and fast paced role you will help achieve our Service Desk’s ultimate mission of delivering a high standard of support and customer satisfaction.

What you’ll do 

  • Leading and mentoring a high-performing Service Desk team
  • Managing day-to-day operations and acting as the go-to escalation point
  • Driving service improvements using KPIs, feedback, and best practices
  • Supporting AV and video conferencing across the College
  • Playing a key role in exam delivery and IT project support
  • Collaborating with stakeholders to enhance user experience and IT service quality

What you’ll need:

  • Proven experience managing an IT Service Desk
  • ITIL v3/v4 Foundation or equivalent experience
  • Strong knowledge of Microsoft 365, Windows 10/11, and ITSM platforms
  • Excellent communication, leadership, and problem-solving skills
  • A customer-first mindset and a passion for continuous improvement
  • A proactive, self-starting attitude and a love for learning.
  • A commitment to data protection, security, and sustainability.
  • Excellent interpersonal, oral, and written communication skills, with the ability to explain complex issues clearly.
  • Strong critical thinking skills and the ability to identify workarounds and solutions.
  • Self-motivated and able to work effectively within a team and collaboratively across the College.

Why join us?

  • Make a difference to the lives of Doctors and the specialities they work in every day!
  • Hybrid working (60% working week can be done remotely)
  • Modern working environment
  • Equipment provided to work from home
  • Generous annual leave allowance
  • Excellent pension scheme
  • Interest free season ticket loan and cycle to work scheme
  • Employee Assistance Programme
Application resources
Posted by
The Royal College of Radiologists View profile Organisation type Registered Charity Company size 101 - 500
The Royal College of Radiologists logo Play
Posted on: 30 May 2025
Closing date: 16 June 2025 at 23:30
Tags: IT, Digital, Health / Medical