Changing Lives Project Worker (Maternity Cover) Jobs
DETAILS
- Salary: GBP 34,000-37,000 per year dependent on experience (the range is aligned to London cost of living and would be adjusted according to the appointee's location)
- Location: Flexible. But must be prepared to work at least four hours per day 1300 – 1700 Coordinated Universal Time. Location in London or Berlin may be an advantage.
- Contract Type: Maternity cover (one-year), full-time
- Closing Date: 5 June 2024
- Interview Dates: 17-18 June 2024
- Start Date: 1 September 2024
TO APPLY: Complete and return our application form via our jobs portal. Kindly note that the application form is required; we will not accept CVs.
Business & Human Rights Resource Centre is seeking a Communications Officer (Media) with sharp news sense to join our growing team. The successful candidate will bring talent, enthusiasm, and relevant knowledge and experience to support press and social media strategies and communications across the entire global organisation. The role sits in our global communications team, working with, and reporting to, the Head of Communications. We are a small, high-performing team tasked with increasing the media and social media coverage of BHRRC’s analysis and key findings, as well as supporting and amplifying the efforts of our partners on the ground that are fighting to achieve justice and remedies for victims of abuse.
About us
Business & Human Rights Resource Centre works with partners to put human rights at the core of companies’ business models; to empower communities and workers to secure their rights and gain accountability for abuse; and to encourage governments to create the right regulation and incentives to facilitate these outcomes. We are a global organisation committed to cooperation with diverse actors in our movement. We have more than 80 global team colleagues based in 20+ countries around the world, who work with a wide network of human rights advocates.
With our international network of allies, our global approaches to deliver this vision are:
- Working to achieve equality of power in negotiations which further human rights between workers and communities, with business and governments;
- Build transparency regarding allegations of human rights abuse in business, highlighting advances and challenges;
- Use the evidence and data we generate to positively influence decision-makers including business, investors and national and regional governments; and
- Strengthen corporate accountability, due diligence and effective remedy for abuse.
Responsibilities
The Communications Officer (Media) will have a particular focus on increasing international media coverage of BHRRC’s work and research, and the activities of our partners, including in the field of labour rights. Responsibilities will include:
Drive a proactive and strategic press approach: Spot opportunities for high impact coverage in target outlets, building on existing press lists, develop relationships with priority journalists, and create and pitch compelling content to media, including media advisories, press releases and related materials.
Develop high-impact communications products, synthesising complex research and data sets: Work with our Global Team to develop materials which speak to our key audiences. Develop key messages for our priority programmes and also discrete outputs including individual briefings and research reports.
Contribute to organisational and project communications strategies and planning: Support the Head of Communications to implement our communications strategy. Advise project managers on strategic communications and support launch project planning. Keep our planning calendar up to date and help ensure deadlines are met.
Produce well-written content: Write and edit channel-appropriate content for our audiences. Support the Global Team to produce high-quality and newsworthy reports, op-eds and blogs.
Support digital outputs: Support the Web Content and Senior Digital Officers as appropriate, creating content for our digital platform and social media platforms (including priority platforms LinkedIn and Twitter).
Support the communications team: Provide on-call cover for the media line, with occasional infrequent out of hours work, and share admin jobs.
Key competencies and attributes
Experience: At least 3 years’ experience in a communications role, including working in a busy press office, communications department or as a journalist.
Media: Sharp news sense and editorial judgement; ability to conceive, craft and pitch news stories and carry out fast reactive work. Knowledge of and experience of working with the mainstream media, including knowledge of the editorial positions, audiences, and sections or programmes of key outlets. In addition, ideally, knowledge of international business media or media in some specific countries or regions.
Relationship building: Track record of developing relationships with journalists on key issues. Any existing contacts of relevance to BHRRC’s work a bonus.
For-impact communications: Excellent understanding of how strategic communications can work with research and advocacy approaches to achieve change. Proven ability to synthesis and communicate complex and sensitive information; understanding of how to tailor content to different audiences, contexts and channels. Outstanding written English and good oral communications ability.
Project management: Track record of leading and/or implementing complex projects including planning (timelining), execution and evaluation of lessons learned.
Strategic thinking: Track record of helping to develop successful communications strategies to effect change. Experience tailoring communications products for diverse international audiences an asset.
Supporting staff: Enthusiasm for supporting colleagues with communications. Experience supporting staff either through training, coaching or assisting with media advice an asset.
Team player: Experience of, and commitment to, working in high-performing teams that are highly collaborative and focused on outcomes. Experience of working with colleagues remotely, and in multicultural and diverse cultures and working environments also desirable.
Knowledge of human rights issues: A strong interest in international issues and familiarity with social justice issues desirable.
Languages: Must be fluent in English. Additionally Japanese or Spanish in particular, and/or French, Chinese, Arabic, Portuguese, or Russian language skills would also be an asset.
Business & Human Rights Resource Centre is a diverse, global team. We are committed to providing equal opportunities for everyone regardless of their background and we acknowledge that people from certain backgrounds are under-represented in progressive movements. We particularly encourage applications from Black, Asian, Latinx and other minorities, people with disabilities, and people who identify as LGTBQ+.
TO APPLY: Complete and return our application form via our jobs portal. Kindly note that the application form is required; we will not accept CVs.
The client requests no contact from agencies or media sales.
You’ll have an active role providing LGBTQ+ affirmative support for LGBTQ+ children and young people.
This is an exciting job opportunity to join a dynamic and committed team in a front-line role to support and deliver the activities and services of elop’s LGBTQ+ Children & Young People’s Service.
In this role you will have opportunity to design and deliver innovative youth support programmes, groups & other activities; provide LGBTQ+ affirmative support, guidance and mentoring on a one- to- one basis; work with our wider family work programme, support families with LGBTQ+ children and deliver work in schools to students & teaching staff.
You will have lead responsibility for our LGBTQ+ Young Peoples Service, including promotion, & administration, along with the induction, support & supervision of sessional staff & volunteers.
Initially you will be working remotely via home-based working whilst elop relocates its offices & centre transitioning back to fulltime in-person working & service provision during 2024. Some services are in person in East London.
Full Time: 37 hours per week
You must be available to work Tuesday evenings & once a month on a Sunday afternoon. There will be other evenings and occasional other weekend working required.
Interviews will take place Monday 10 June between 9.15am – 3.00 pm
ELOP is a holistic lesbian and gay centre that offers a range of social, emotional and support services to LGBT communities, and our core services
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role is part of the Wiltshire Project which provides individual and family support to domestic abuse for victims and their children.
Working with children and young people, the team will focus on delivering timely and high quality, trauma informed support to children who have been the victims of domestic abuse.
The exciting post will be working with children who have experienced or been affected by domestic abuse. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, with an emphasis on early intervention and awareness raising.
This is a fixed term contract to November 2025.
Key tasks and responsibilities include:
- To provide high quality, specialist support to children who have lived in a domestically abusive family.
- Enabling young people to access statutory and other services where appropriate.
- Managing a caseload and working proactively to support young people and their families
- To deliver educational, time-bound, 1 to 1 support sessions for children and young people.
- Provide specialist support to child victims, with a focus on empowering young people to make informed decisions.
- Ensure that children and young people have a thorough understanding of what constitutes a ‘healthy relationship’.
- Undertake risk assessments and implement robust safety management plans.
- Give practical and emotional support to children affected by domestic abuse.
- Work closely with multi-agency partners and the wider Wiltshire team to ensure that we maintain a focus on risk management and safeguarding.
- Work with your team and manager to develop early intervention resources.
- Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard.
In addition, there will be the opportunity to work with the team and manager to develop and deliver new group work provision for young people.
This role will be based in our Trowbridge office, with a requirement to travel across Wiltshire. FearFree supports staff to work flexibly, with an ability to work in a hybrid fashion, both at home and in the office.
Key responsibilities:
- Manage a caseload of low to medium risk children and young people, predominantly through face to face appointments but also utilising virtual technologies.
- Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating.
- Assess, manage and review risks to service users, colleagues and self, according to agreed procedures.
- Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk.
- Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.
- Work directly and proactively with children and young people to help them to understand the impact that Domestic Abuse has had on them.
- Ensure personal safety and that of service users and other staff at all times.
- Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding.
- Plan and implement activities to promote self-awareness, confidence and participation for children.
- Provide person centred, trauma informed support to all your cases, to empower the young person to make informed choices.
- Enable service users to participate in the design, delivery and evaluation of services.
- Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
- Respond to a child’s individual learning needs and style, adapting practice as necessary.
- Work closely with schools and education establishments to ensure support offered to service users is appropriate, planned and coordinated.
- Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things.
- Act as duty officer for Wiltshire, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Duty shifts will be 9 – 5 in the Trowbridge Office.
- To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
- Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
- To work alongside colleagues to deliver a whole family approach.
- Be proactive with your line manager to carry out periodic case reviews.
- Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
Groups and Activities
- Work with the Childrens and Families Team Manager to develop and deliver, a group work intervention for young people.
- Assist with recruiting children and young people to be involved in the development of groups or activities, providing them with on-going support.
- Run groups for children and young people following a planned programme.
General
- Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
- Attend and contribute to team meetings.
- Update written and computerised records with accurate and clear information.
- Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
- Undertake agreed training and keep updated on changes in legislation, policy and best practice.
- To support additional duties at your team managers discretion.
Responsibilities
- Appropriately manage highly confidential information relating to vulnerable people.
- Ensure security of data, especially sensitive personal data, in line with the information security policy.
- Work within FearFree’ Policies and Procedures at all times.
- Be mindful of responsibilities in respect of health and safety. In particular:
o Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;
o Take reasonable care for your own safety and for the safety of others who may foreseeably be affected by your actions at work;
o Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;
o Report all health and safety concerns to line managers;
o Assist with the completion of the risk assessment programme.
For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
Start date: June 2024, date to be confirmed
Salary: £37,121 per annum
Working hours: Full time, 35 hours
Contract: Permanent
Location: Manchester
Annual leave: 30 days plus statutory bank holidays (if full time). All WIP staff also receive an additional 3 days leave between Christmas and New Year.
Pension scheme: WIP provides an auto enrolment pension scheme with 5% contributions from the employer and 3% from the employee.
About Women in Prison
Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
Reports to: Head of Community Programmes
Direct reports: 1 Senior Project Worker, 2 WomenMATTA Project Workers, 1 Programme Facilitator,1 Northern Services Administrator
Job Purpose:
WomenMATTA delivers support services to women in Manchester and Trafford who are in contact with, or at risk of being in contact with, the criminal justice system. This includes one to one advice, advocacy, practical and emotional support, and group interventions.
This position will provide strategic oversight and operational management to all WomenMATTA services delivered through hubs across multiple sites in Manchester and Trafford, ensuring quality standards are consistently met, staff are effectively managed, partnerships are established and maintained, and budgets are appropriately managed.
Key Responsibility Areas:
- Lead on the operational management and strategic oversight of WomenMATTA; ensuring high quality, trauma informed, and gender responsive services are delivered to vulnerable and marginalized women in contact with, or at risk of being in contact with, the criminal justice system.
- Provide effective leadership to the WomenMATTA team, fostering a positive and supportive culture.
- Monitor case management systems to ensure accurate and timely data recording, aligning with contract KPIs and WIP policies.
- Develop effective relationships with key stakeholders, such as the Probation and local authority leads to ensure effective service delivery.
The client requests no contact from agencies or media sales.
Job Type: Full time, 37.5 hours per week, Monday to Friday
Contract Type: Permanent
Salary: £60,000 per annum
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance
Closing date: 10-06-2024
Are you a dynamic leader with a proven track record in fundraising, ready to inspire and empower a dedicated team to power funding forwards for PACT?
The fundraising team at Pact plays a crucial role in securing vital income to sustain our operations, develop our capacity, fund essential services, and maintain our independent voice. They cultivate both unrestricted funds and restricted income for special projects, innovation, and system change initiatives. Fostering strong relationships across the charity, they receive support from me, our CEO Andy Keen-Downs, and our Senior Leadership team.
As our current Head of Fundraising moves on to a CEO position at another organisation, we seek an exceptional individual to build upon her achievements. The role involves overseeing a team of five:
• Development Manager (Individual Giving and Parishes)
• Senior Development Manager (Trusts and Foundations) alongside a part-time Trusts & Foundations Fundraiser
• Senior Development Manager (Major Donors)
• Senior Partnerships and Engagement Manager (Corporate Partners)
The successful candidate will empower and guide their team to sustainably push forward with fundraising strategy and delivery, nurturing relationships with trusts, foundations, corporations, high net worth individuals, Catholic networks, parish communities, and individual supporters. We seek someone with a proven track record in fundraising, leadership skills to inspire their team, and managerial abilities to foster a cohesive team spirit and support personal growth.
In addition to leading and developing the fundraising team, the Head of Fundraising will be part of our collaborative Executive Team, working closely with colleagues in Communications and Engagement, Business Development, Finance, and across our Services regions and specialisms. They will also receive support from our Head of Faith in Action, who reports to the CEO, and collaborate with our Chair of Trustees, Professor Jim McManus, and other trustees. Our strategy emphasises shared objectives and teamwork.
What Pact Offer:
Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
Please apply with your CV and a supporting statement (max 2 pages) outlining specifically how you meet the criteria outlined in the person specification.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
You may also have experience in the following: Fundraising Director, Chief Development Officer, Fundraising Manager, Director of Development and Fundraising, Fundraising Lead, Fundraising Executive Director, Chief Fundraising Officer, Director of Philanthropy and Fundraising, Development and Fundraising Head, Fundraising Campaign Director, etc.
REF-214 011
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Deputy Shop Manager
Hull, East Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Deputy Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Deputy Shop Manager you will be responsible for setting up our brand-new shop in Hull, supporting the Shop Manager in implementing processes and ways of working.
You will manage the day-to-day operation of the shop in the absence of the Shop Manager, including managing a team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures. You will lead by example and ensure that volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.
Specifically, you will:
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Play an active part in running our shop in Hull, supporting the Shop Manager in implementing processes and ways of working.
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Provide cover for days off, holidays and sickness as required, with possible occasional travel to other shops to provide support if needed by the charity.
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Support the Shop Manager to maximise the income and profit of the shop through active stock management, replenishment, and rotation.
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Manage a team of well-trained volunteers in the absence of the Shop Manager and take every effort to create a happy retail environment.
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Support the Shop Manager to ensure accurate accounting and handling of assets (items donated and money received).
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Support the Shop Manager to ensure accurate record keeping of items donated and the amount paid for each item for Gift Aid tax reclaim purposes.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
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To be ideally educated to GCSE level or equivalent but not essential.
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To have Experience of managing people/volunteers including recruitment and development.
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To have previous retail experience in charity sector or commercial sector is desirable.
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To be able to use own initiative.
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To be resilient and adaptable to change.
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To have good planning, guiding and motivation skills to successfully achieved targeted income is desirable.
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Good written and numeric skills are desirable.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 21 May 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Turn2us is a national charity tackling poverty and the structural causes of poverty. We work with co-producers and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.
As an equal opportunities’ employer, we are committed to equality, inclusion and diversity and the value people from different backgrounds bring to a team. If like us you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.
The vital work of the charity is partially enabled by income generated through fundraising; from supporter engagement and community events and activities, as well as philanthropic sources, such as trusts and foundations, and major donors.
As Supporter Engagement Officer you’ll play a key role in helping us to engage new and existing supporters as well as helping to deliver first-class stewardship to retain support and build trust. In addition you will develop appeals and communications that engage and inform supporters which help to raise more voluntary income.
Directly supporting the Direct Marketing and Legacy Manager and working closely with all of the Supporter Engagement team it would be beneficial if you have previous experience or an interest in Fundraising. Being a confident communicator with a “can-do” approach is essential as well as being able to demonstrate proven administrative skills, the ability to manage a varied workload and be highly organised.
We offer flexible working patterns, both in terms of hours and remote working. Please note that all employees are contractually required to work from the office a minimum of 4 days a month.
Some roles may be required to be in the office more often than others and this will be agreed with the hiring manager upon starting at Turn2us.
Please note that all job offers are subject to 2 – 3 satisfactory references and a disclosure satisfactory to Turn2us from the Disclosure & Barring Service (DBS).
Closing date: 20th May 2024
Interview date: 23rd May 2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Ethical Trading Initiative (ETI) is a ground-breaking alliance of companies, trade unions, and voluntary organizations working together to improve the lives of workers in international supply chains. ETI’s vision is of a world of work that protects human rights, ensures dignity for all, provides opportunity, and is free of exploitation and abuse.
An exciting opportunity has arisen for a Collective Action Officer role to provide administrative and program support to the Collective Action team to enable the effective delivery of agreed work plans – coordinating the organization of sector and thematic meetings, undertaking research, and supporting the maintenance of the CRM, the project management system, and the relevant aspects of the community platform.
We are seeking a proactive and detail-oriented individual with a strong administrative background, adept at seamlessly managing multiple workstreams within a dynamic office environment. Your expertise should extend to nurturing relationships with diverse stakeholders, adeptly providing project management support through CRM systems, and proficiently organizing both in-person and online events, ideally with proficiency in Office 365.
Our ideal candidate possesses:
- Proven track record of thriving in an office environment characterized by multiple work streams and fast-paced teams.
- Demonstrated ability in managing relationships with a diverse array of stakeholders, including companies, NGOs, and trade unions.
- Experience providing administrative and project management support, proficiently utilizing CRM systems.
- Proficiency in organizing both in-person and online events.
- Familiarity and adeptness with the Office 365 suite.
- Strong background in conducting research, analysis, and composing reports.
- Passionate about and knowledgeable in sustainability and human rights issues.
- Exceptional organizational and administrative skills.
- Effective interpersonal and relationship-building capabilities.
- Excellent written and verbal communication skills.
- Self-motivated and proactive in approach.
This is a part-time (4 days/week) hybrid post with a salary of between £35,699 - £39,295 plus benefits.
Why join ETI?
- Great people and meaningful mission.
- 25 days annual leave + 8 Bank Holidays + office closed over Christmas = 36 days.
- Compassionate leave – 5 days at full pay.
- Time off for dependents – 4 days at full pay.
- 3 Volunteering days at full pay.
- 4 study leave days at full pay.
- Flexible working hours – no core hours and flexible working arrangements from day 1.
- London location (Oval).
- Employee Assistance Programme.
- 7% Pension Contribution.
- Enhanced maternity (90% pay for first 20 weeks) and paternity leave (full pay for 6 weeks).
- Staff Union Representatives.
- Mental Health Champions.
- Casual dress code.
- Season ticket loan.
- Cycle to work.
- Bi-weekly yoga.
- Staff monthly social.
Closing date for applications: 16th May 2024, 12 midnight (GMT)
Flexible working arrangements will be considered.
ETI is an equal opportunities employer. We invest in diversity, ensure equality, and encourage expression. We have a zero-tolerance policy for harassment, bias, or discrimination towards applicants and employees.
Want to join us for the ride? Let’s do this right – together.
The client requests no contact from agencies or media sales.
Type of role: Full time, permanent
Annual Salary:£28,000 to £31,000 (depending on location and relevant experience)
Holidays:25 days per year and up to 5 discretionary efficiency days
Location: London, Victoria or Manchester Ancoats
Working Hours & Pattern: 40 hours per week. Monday to Friday, 9am to 5pm (flexible)
Start date: As soon as practicable
Welcome to Ada!
We are the National College for Digital Skills, established in 2016 as the first new Further Education College in England since 1993. Our mission is: to educate and empower the next generation of diverse digital talent, and our values of Rigour, Resilience, Creativity, Curiosity and Collaboration sit at the heart of what we do and how we go about our work. We seek to harness tech as a positive tool for social mobility and improve the gender and ethnic diversity of the tech workforce.
We are a small, specialist college with c.500 students and apprentices on roll at present but with plans now well underway to grow to 850+ learners by December 2025 across our two fantastic new city centre hub campuses in London (Pimlico) and Manchester (Ancoats).
We stand apart from other Colleges due to:
- The quality of teaching, learning and assessment of computer science and related subjects
- Our fantastic progression outcomes for our learners
- The breadth and depth of our industry partnerships
- Our focus on outreach and learner diversity, especially those from more disadvantaged backgrounds
- Our high support, high expectations culture for staff and learners
We received ‘Good’, with Outstanding features, in our first Ofsted inspection in October 2018 and again in March 2023.
Job Purpose
The post holder will work cross-functionally to provide front-line administrative and transactional systems support to the People team and the Finance team. Within the HR/People elements of the role, the focus will be on day-to-day systems and process queries, recruitment, HR system support to Ada’s staff, compliance and general HR administration. This will require the post holder to have strong communication skills, strong attention to detail, and have the ability to manage and prioritise their workload.
To be successful in the role the post holder will:
- Have excellent organisation skills with the ability to structure processes and set up efficient systems to support Ada’s continued growth;
- Be consistent and accurate and have a keen eye for detail;
- Have experience in and be committed to following careful procedures to protect the sensitive personal data involved in this role;
- Have excellent numerical skills and good knowledge of Excel;
- Learn quickly, be adaptable, flexible and able to work in the ever-changing context of a growing organisation;
- Be able to take the initiative and demonstrate a creative problem-solving approach;
- Have well-developed interpersonal skills, working well independently and as part of a small team, and collaborating well with colleagues in person and remotely.
Role Responsibilities:
Finance Support: 60%
Support the Assistant Finance Manager in updating the Purchase Ledger:
- Ensure that purchase requisitions are received and processed on the accounting system in a timely manner,
- Ensure that all expenditure is recorded against the relevant nominal code and cost account, and that the correct VAT code is used,
- Ensure all suppliers’ invoices are attached to purchase requisitions on ApprovalMax
- Prepare mid and end of the month BACS payment run and ensure that suppliers are paid within payment terms,
- Receive and check all statements from suppliers,
- Investigate and action any issues that arise with regards to creditors,
- Regular review and maintenance of the outstanding purchase order and goods received notes report,
Support the Assistant Finance Manager in updating the Sales ledger:
- Ensure that all income is recorded against the relevant nominal code and cost account and that the correct VAT code is used,
- Ensure that all requests for sales invoices are processed and sent to debtors promptly,
- Ensure that all requests for sales invoices are monitored and chased so that the prompt payment is received
Petty Cash:
- Ensure that the disbursement of the funds, keeping records of those disbursements and requesting replenishment of the fund is done accordingly to the Petty Cash Policy;
- Ensure that the reconciliation of the business petty cash transactions is done on the bi-weekly basis in the Xero finance system.
Other finance duties:
- Support Assistant Finance Manager in preparation of the pay runs;
- Monitoring finance account inbox and dealing with staff, students and supplier queries to ensure they are quickly and properly resolved;
- Support staff in following the financial policies and procedures, such as: filling out charge card tracker, purchase orders, setting up new supplier;
- Support the Finance team in setting up a Fixed Asset Register and making sure it is kept up to date on a regular basis;
- Support the Finance Team with any other queries that may arise.
HR Support:
Recruitment
- To work with the HR Manager to draft adverts for posts being advertised, ensuring that they are well-written and engaging.
- To obtain quotes for advertising on various job boards and recruitment media channels in a timely and accurate fashion ensuring the best possible exposure for vacancies
- To coordinate interview/selection logistics including room bookings, diary management, scheduling and preparation of relevant materials and sending invites to candidates
- To support the HR Manager with the administration processes around onboarding and offboarding of staff including consultants, mentors, volunteers and governors.
Inbox Management & Staff queries
- To manage the recruitment inbox, responding to candidate and hiring manager queries in a timely manner
- To work with the HR Manager to manage the HR inbox, responding to staff enquiries in a timely manner recognising that some correspondence will be highly confidential and/or sensitive in nature.
Systems & Compliance
- To be the main point of contact for all HR system queries and to action all first-level system transactions, escalating more complex transactions to the Head of People & Talent or the HR Manager.
- To send out reference requests for all shortlisted candidates, chasing responses and passing on to the relevant line manager
- To maintain spreadsheets and trackers to ensure all relevant HR information is collected and collated (eg vacancies, DBS and other pre-employment checks, probationary periods, performance management, exit interviews.)
- To create and maintain electronic copies of personnel files
- To support with the updating of the Single Central Record for all staff, volunteers, consultants, agency workers and governors
- Under the direction of the Head of People, issue relevant letters to staff in relation to Employee Relations (ER) matters ensuring that timelines are strictly followed, meetings arranged, notes/minutes taken and all paperwork, including checklists, is fully completed.
- To support the People team with all HR policies, processes and projects as required.
General Administration
- To provide accurate data for Education and Skills Funding Agency (ESFA) in monthly data returns,
- Liaising with CIVICA support team to seek advice on better use of MIS (REMS),
- Acquire data from primary and secondary sources and update database system REMS,
- Keeping up to date with the latest ESFA funding rules and regulations.
Additional duties:
- Undertake confidential shredding and filling,
- Coordination Support for the Finance or People/HR elements of staff on-site events
Person Specification
- Previous Officer/Administrator experience and used to working with limited supervision ideally in a Human Resources field.
- Ability to undertake administrative tasks and development of effective office systems and procedures
- Ability to use information technology for,word processing, spreadsheets and databases and excellent typing skills
- Ability to pick up new applications and software quickly
- Ability to work under pressure in a constantly changing and demanding environment
- Excellent written communication skills
- Excellent communication and interpersonal skills
- Excellent organisational and time management skills
- A good understanding of equal opportunities issues as they affect our stakeholders
- Strong stakeholder management, working with individuals across an organisation
- Aligned with the values of the College in their approach to their work.
- Perform duties with the highest level of confidentiality and have a strong sense of integrity
Other Requirements:
- Passion for working with young people and adults to help improve their life chances
- A commitment to on-going personal development
- A willingness to work flexibly and where necessary outside of normal working hours
- Suitable to work with young people and vulnerable adults in accordance with Government guidelines for safeguarding.
Variation to this Job Description
This is a description of the job as it is at present, and is current at date of issue. The duties and responsibilities described above are not exhaustive and additional assignments, duties or responsibilities may be required of this position. The job description will be reviewed and updated as necessary to ensure that appropriate revisions are incorporated, and that it relates to the job to be performed.
Safeguarding
We are committed to safeguarding and promoting the welfare of students and young people and we expect all staff to share this commitment. Any job offer will be conditional on various, appropriate, pre-employment checks including a satisfactory Enhanced Disclosure & Barring Service (DBS) check and Barred List Check, having the legal right to work in the UK and having satisfactory overseas criminal records checks, if deemed necessary, and supportive references.
Equal opportunities
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
- To provide and promote equality of opportunity in all areas of its work and activity;
- To recognise and develop the diversity of skills and talent within its current and potential community;
- To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
- To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
- To promote good relations between individuals from different groups.
Applicants with disabilities
Ada. National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please write to us.
How to apply for the role
Please submit your CV and a supporting cover letter outlining your interest in the role and the relevant experience you have in the subject field please write “Application for Finance and HR Officer” followed by your name.
Closing date for applications: Monday 20 May 2024 at 09.00
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Shop Manager
Hull, East Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Shop Manager, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
The role of Shop Manager involves actively running our new shop in Hull and implementing processes and ways of working.
As our Shop Manager, you will manage the day-to-day operation of the shop including managing a Deputy Shop Manager and team of volunteers, ensuring accurate accounting and handling of assets, delivering high standards of customer service, and adhering to all charity policies and procedures.
Specifically, you will:
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Manage and be accountable for implementing and complying with agreed shop operating policy and standards including Health and Safety and Trading Standards.
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Be responsible for ensuring the shop is presented to the highest standards with attractive visual merchandising and window displays.
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Be responsible for attracting and recruiting a team of new volunteers, ensuring they are well trained and take every effort to create a welcoming and happy environment.
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Be responsible for ongoing volunteer training and engagement, ensuring the volunteer management system is actively kept up to date.
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Be responsible for ensuring the team are working towards achieving all key performance indicators.
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Ensure accurate accounting and handling of assets (items donated and money received).
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Prepare and complete all shop administration including cash handling and banking functions to the highest standard, accurately and on time, always adhering to charity policy and procedures.
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Create a welcoming professional atmosphere and deliver high standards of customer service for all customers and supporters.
About You
To be considered for this role, you will need:
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To be ideally educated to A Level or equivalent.
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To have experience of managing people/volunteers including recruitment and development.
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To have previous retail experience in charity sector or commercial sector is desirable.
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To have experience of meeting and exceeding targets within a retail environment.
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To be highly organised with good time management skills.
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To be able to prioritise workload and meet deadlines.
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To have excellent communication and interpersonal skills.
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To be able to motivate self and others.
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To have strong planning, guiding and motivation skills to successfully achieve targeted income is desirable.
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To have good written and numeric skills are desirable.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 21 May 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Senior Multiple Needs Independent Domestic Abuse Advocate
Salary: £30,000-£32,000
Location: Ealing Women’s Wellness Zone & Hammersmith – Advance Head Office
Hours: 35 Hours per week (a late shift once per week till 7pm)
Contract: Fixed Term – 12 months (from start of employment)
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Senior Multiple Needs Independent Domestic Violence Advisor (IDVA) will work within a dynamic, crisis intervention, advocacy and support service based at the CGL Ealing Women’s Wellness Zone. The IDVA will provide support in the local community and at the Ealing Women’s Wellness Zone. The successful candidate will be co-located up to 5 days a week at the Women’s Wellness Zone.
The IDVA will be closely working alongside CGL colleagues/team to deliver support to women with a range of complex support needs including substance misuse, mental health, domestic abuse, sex working, trafficking, and offending behaviour. The IDVA will work in collaboration with their team members to holistically support women in the borough of Ealing to achieve sustained recovery, improved health and wellbeing, helping women to manage/mitigate risks, and empowering them to reach their fullest potential in society as well as ensuring the voice of survivors informs every stage of the process.
The Senior Multiple Needs IDVA will assess the needs and risks of survivors, carry out short and longer-term risk management, safety planning and support. As well as identify and refer to services appropriate to their needs. They will also proactively advocate and advice women of their rights and options for seeking help and support from other agencies, encouraging them to engage with other agencies, and help co-ordinate the provision of multi-agency support where necessary.
About You:
To be successful as the Senior Multiple Needs IDVA you will need to have:
Excellent understanding of domestic abuse and its effects on women and children, of best practice in supporting survivors of domestic abuse, and of the MARAC. As well as understanding of drug and alcohol issues and experience of working within a related field.
Bringing your experience of risk and needs assessment, safety and support planning, and crisis planning and successfully managing high numbers of referrals and experience of working in a co-located setting with another agency and providing consultations/briefings to professionals to support in upskilling them around Domestic Abuse. The candidate will have experience of partnership working and of maintaining excellent working relationships with a range of stakeholders.
This is an exciting opportunity for you to work as part of an innovative service, designed to offer multi-disciplinary wrap-around support to women with multiple needs, with the aim of facilitating long-term recovery.
We enthusiastically welcome applications from Substance Misuse Workers/Practitioners, Recovery Workers, Recovery Practitioners, Recovery Coordinators, Drug Workers, Alcohol Workers and Needle Exchange Workers who meet the specified requirements.
How to apply:
Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.
· Closing Date for Applications: Wednesday 22 May 2024
· Interviews are taking place on Thursday 30 May 2024
· *Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
HOURS: 37.5 per week (Full Time)
LENGTH OF TENURE: Permanent
LOCATION: Clapham (on-site with some remote work and travel to local sites)
Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.
The organisation has recently embarked on a new five-year strategy and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice’s customers and systems.
Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team.
What you’ll be doing
The primary duties of the Senior IT Support Technician include, but are not limited to:
- working independently and as part of the wider team, the post holder will be responsible for fulfilling service requests and resolving calls within agreed timeframes.
- supervise, mentor and provide escalated support for IT Support Technicians to provide ‘outstanding, effective and robust’ services and ensure service level targets are met.
- collaborate with colleagues across all levels within the team and the wider business to support the team's success, staff IT training and the organisation's ambitions.
- delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.
- adherence to Royal Trinity Hospice’s policies, procedures, and values.
- supporting the IT Operations Manager in their day-to-day activities, including backups, reporting, patching etc.
- playing a crucial part in delivering aspects of ongoing and future IT projects.
- supporting the business in the provision of documentation and knowledge sharing.
Skills and experience required
- Excellent interpersonal skills, as the role necessitates advanced relationship building and communication skills to build rapport with internal and external stakeholders
- Experience in a similar role in an IT team following ITIL processes/practices.
- Working knowledge of Microsoft 365 and Windows 10 OS.
- Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.
- Working knowledge of Windows Server OS, Exchange and Active Directory.
- A sound understanding of network and server infrastructure.
- Knowledge of IT security software solutions.
- Knowledge of various end user computing hardware e.g. Laptops, PC’s, Phones etc.
- Experience of Citrix XenDesktop and XenApp is desirable but not essential.
- Able to work to SLA’s and KPI’s.
- A strong ability to fault find customer issues remotely, in person or over the phone, ensuring that outcomes are documented within support tickets.
You’ll be
- Proficient in verbal and written English.
- Able to communicate effectively at every level within the organisation.
- Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.
- A role model for continuous quality improvement, offering advice and support where necessary
- Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary
- Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.
- Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager
- Able to explain technical concepts in ‘layman’s terms’ without patronisation.
Benefits
- We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- Cycle to work scheme and interest-free season ticket loans available
- Free eyesight test for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling on the phone or face to face
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.
All successful applicants will be subject to DBS, Occupational Health and reference checks.
For an informal chat or visit please contact Martin Renel, IT Operations Manager
Closing date: Sunday 26 May 2024
Interviews: Week Commencing 3 June 2024
Working within the IT Department, the Senior Support Analyst is the primary resource responsible for advanced 3rd line support of our systems, infrastructure, and networks. This covers both troubleshooting complex issues as they arise, as well as handling system implementations, maintenance, and configuration changes. You will help to ensure our IT services to our residents, members, and the Trust staff, are of the highest quality. In particular you will be responsible for the management of the broader Somerset House wired and wireless networks, resolving network issues, configuring switching, routing, and firewalls. You will lead on the provisioning of IT infrastructure for events and be responsible for the onboarding and continued service delivery of IT and communications services in resident offices and member spaces.
You will work across a range of technologies and systems, from desktops to server to SaaS, maintaining ownership of support cases and project work from start to finish. Additionally, the role will participate in the implementation of various IT solutions and projects as we work to improve our digital capabilities.
Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.
What we are looking for:
- Advanced management, maintenance, and configurations of our large site wide network, and to be the point of escalation when there is a service delivery issue. The Cisco Meraki network consists of over 6,500 wired data ports, 335 wireless APs, 179 switches, and carries up to 7,000 clients a day.
- Advanced management, maintenance, and configurations of our additional infrastructure including our on-premises server estate, hybrid Active Directory, Microsoft 365 tenant, and various SaaS solutions.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all tenanted spaces, including those areas occupied by the Trust.
- Plan and configure complex IT connectivity and other services (including wired connections, wireless connections, and VoIP telephony) across all event spaces as required by specific event requirements. This includes large scale public events run by the Trust with up to 3,000 audience members, and private hire events from our commercial events clients.
- Deal with and resolve escalations from the Support Analysts for residents, members, event partners, and Trust IT support issues and requests, ensuring that services are provided to the agreed standards.
- Resolve all reported IT issues in a professional and timely manner, documenting all activity on the service desk ticketing system, conforming to SLAs, and adjusting priorities to deal with urgent issues and requests.
- Where appropriate, escalate issues to external vendors as required and monitor the escalation to ensure satisfactory resolution. Escalations to external vendors are rare and it is expected that almost all cases would be resolved inhouse.
- Monitor and manage ticket queues, alerts, automated tickets, and perform daily checks on various systems as required.
- Research, project manage, and implement new solutions, security features, adaptations, and upgrades to IT services, working closely with colleagues to advise on changes for all future developments. Ensure that technical solutions are clearly defined and documented for the requirements of the intended client base.
- Hand over projects in a timely manner, with all operating and maintenance documentation in place.
- Undertake the training of others as required and document any processes or systems that are out of date or currently do not have documentation.
- Participate in the procurement of IT services, hardware, and software, providing specifications and contributing to tender documentation.
- Familiarise yourself with existing systems, processes, and policies, and look to improve these wherever possible. Create and update IT and related documentation to allow retention and sharing of knowledge within the team and the Trust.
- Participate as a team player in the support of colleagues within the department and across the Trust’s operations.
- Where required by key live events, exhibitions, and regular system maintenance taking place at Somerset House, to be able to shift working hours and days to provide support coverage.
There may be times when you are expected to undertake other duties that may be asked of you from time to time.
Skills, knowledge & expertise required for the role:
Experience:
- 3rd line level networking concepts and hands-on management including VLAN, IP, DNS, DHCP, Firewall ACLs, routing, RADIUS, NAT.
- 3rd line level of Windows Server, Active Directory, Group Policy, Microsoft Hyper-V, Mimecast, Office 365, and Azure, including line support and configuration.
- 3rd line level, supporting and installing standard productivity applications (Office 365, Teams, OneDrive, Adobe, AutoCAD, and various SaaS solutions) and operating systems (Windows 10/11, Windows Server 2012/2016/2019/2022, some Mac OS)
- Supporting desktop hardware (primarily Dell laptops) and mobile devices (iOS and Android mobile phones and tablets).
- Cyber security concepts and best practice, including Multi Factor Authentication, phishing, ransomware, passwords, firewalls, social engineering.
- Working in an IT service desk or team, ideally within a serviced/managed office environment.
ITIL Foundation certification, Cisco or Cisco Meraki, and technical Microsoft qualifications are desirable.
Skills:
- Exceptional knowledge of network infrastructure, both wired and wireless.
- IT solution implementation skills across multiple technologies, from the initial proof of concept to the final solution delivery and signoff.
- Strong communication skills with the flexibility to deal with a varied customer base.
- Coaching or training end users in technical expertise.
- Knowledge of VoIP telephony.
- Knowledge of spam filtering software and configuring policies
- Knowledge of system backups, for example, Microsoft Azure Backup Service.
- Skills in supporting a range of specific solutions are desirable, including hypervisors (Hyper-V), Cisco Meraki, Mimecast, Bitdefender, AlienVault SIEM, PaperCut, PRTG, Jira, EPOS systems, PDQ Deploy, Access Finance, Nexudus, Priava or similar events management software, and Tessitura.
Benefits to working at Somerset House
Mental Health & Wellbeing
- Access to our external Employee Assistance Programme (CiC) for free 24/7 confidential advice and support, including up to 6 free counselling sessions per year where needed
- Mental health support and guidance from our in-house trained Mental Health First Aiders
- Hybrid working based on having 3 days in the office per week (pro rata if part-time)
- Contribution towards eye tests and glasses
- Trust life insurance scheme
Holiday
- Enhanced annual leave – 25 days plus bank holidays (pro rata)
- Birthday leave - additional day leave on or within a week of your birthday
- Extra day off - to celebrate anything of your choice
Other Leave
- Sick leave – 20 days full pay, followed by 20 days half pay (pro rata)
- Emergency dependent care – option to use 25% of paid sick leave for emergency care of a dependen
- Enhanced maternity pay
Pension
- 8% employer pension contributions
- No minimum requirement for employee contributions
- Option for salary exchange
- Interest-free loans
- Season ticket loan
- Cycle to Work scheme
Discounts, offers and free stuff
- The list is endless and includes tickets to Somerset House events and entrance to other London Heritage sites
- Discounts in Somerset House cafes and restaurants
- Discounts with various high street retailers and restaurants
- Discount to local leisure centres
About Somerset House Trust
Somerset House hosts the UK’s largest and most exciting creative community right in the heart of London, and are always looking for new talent to join our team. We welcome 3 million annual visitors to share our unique combination of cultural events, the creative industries and history. This mix informs and powers our programme and organisational culture, making us a singular, compelling and inclusive place to visit and work.
Our Commitment to Anti-Racism, Diversity and Inclusion:
Somerset House is open to all and we value the unique skills of everyone. Somerset House Trust is an equal opportunities employer and is committed to championing equality, diversity and inclusion in our workplace, so if you’re a suitably qualified applicant, we encourage your application whatever your age, disability, gender, gender identity, race, religion or belief, sexual orientation or socio-economic background.
Somerset House is actively anti-racist, you can read about our Anti-Racism Pledge and the action we’re taking here. We are working hard to ensure our people, our onsite community and our sector reflect, represent and include all of society.
With some recruitment stages, where candidates are equally qualified, we will seek to prioritise diversity to help us to increase representation across the creative economy and the Trust.
We anonymise all job applications to help avoid discrimination in the initial screening stage of our recruitment process and reinforces our commitment to focus on skills and qualifications of all applications from the start.
Please get in touch if you have any questions or require any adjustments to be made during the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Communications Officer
Harrogate, North Yorkshire (with some travel across Yorkshire)
We offer hybrid working and we are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Communications Officer, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As our Communications Officer, you will be responsible for planning and delivering a wide range of communications that contribute to increased brand awareness of the charity, demonstrate the charity’s expertise and impact, educate the public about cancer prevention, signs, symptoms and screening and support the generation of income for the charity.
Specifically, you will:
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Plan, research, create and distribute creative media content, including press releases, blog posts, case studies and videos, to support research, services, cancer insight, fundraising, events, retail, corporate partnerships and campaigns.
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Proactively seek, identify and engage in media opportunities, such as attending events, organising photo opportunities and meeting face-to-face with case studies.
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Manage third-party suppliers such as photographers and film production agencies, obtaining quotes, providing clear briefings and ensuring work is delivered on time and within budget.
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Respond to press enquiries efficiently and to a high standard. Understand which media enquiries are appropriate for the charity’s brand and key messages and those which are not, so that the charity prioritises only those which are value-adding.
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Organise TV, radio and press interview opportunities for the Chief Executive, Directors and Heads of. Prepare clear briefings for interviewees.
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Demonstrate and convey professionalism at all times and represent the charity when communicating with the media, members of the public, volunteers and supporters to demonstrate the charity’s core values.
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Monitor and evaluate the charity’s media coverage and the digital impact of PR content, providing a monthly media clippings report.
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Provide PR input to the charity’s Leadership Team, Board reports and performance dashboards.
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Maintain continuous awareness of industry news and regularly update colleagues on key developments.
About You
To be considered for this role, you will need:
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To be educated to a degree or equivalent level of education or have relevant experience in a similar role at a similar level.
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Previous media experience, whether through journalism or a PR / in house media assistant role.
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Experience in building relationships with colleagues and journalists and managing media opportunities such as interviews, broadcast opportunities and photocalls.
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An ability to write compelling copy for multiple audiences, and media channels, often translating complicated information into a format that is easily understood by readers.
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An agile media mind, able to spot the key storyline that will maximise the possibility of media coverage and attract the attention of the media.
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An evaluative mindset, supporting continual improvement by analysing coverage and associated data from media activity.
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An ability to keep a calm head when faced with a reactive media situation in a manner that best protects the reputation of the charity
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A thoughtful and empathetic outlook, able to engage with people affected by cancer with sensitivity and respect.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 21 May 2024. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us via our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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About us
Ygam is an award-winning charity whose vision is to ensure that every child and young person is resilient to, and safeguarded against, gaming and gambling harms. Our Mission is to prevent children and young people from experiencing gaming and gambling harms through awareness raising, education and research. As we embark upon an exciting new three-year strategy, this is a fantastic opportunity to play an active part in shaping the future of Ygam.
Who we're looking for:
We are seeking a passionate and motivated stakeholder engagement specialist to work across our portfolio of programmes. The ideal candidate will be confident in building relationships with diverse stakeholders, particularly across the Education, Health and Social Care or Youth sectors, promoting our work and recruiting delegates to Ygam workshops. Outstanding communication skills, a strategic mindset and the ability to develop and implement engagement plans and projects are essential. Public speaking or training delivery experience would be beneficial.
Main roles & responsibilities:
You will be responsible for stakeholder engagement across Ygam’s portfolio of programmes. You will develop long lasting relationships with schools, colleges and children’s services, promoting Ygam’s work and recruiting delegates to our workshops.
You will work across the programme team, developing relationships throughout the UK, training professionals to understand the impact and risks of gaming and gambling. You will also be responsible for promoting and marketing the work of Ygam at conferences and events.
You may, on occasion be required to arrange and deliver our City & Guilds assured workshops, both online and face to face and provide support to delegates post training, updating all relevant records and CRM systems.
The client requests no contact from agencies or media sales.