Charity Care Calling Manager Jobs in Home Based

Administration

You will support the whole organisation with a range of administrative tasks which will include:

· Completing minutes for key meetings.

· Processing of Expenses on behalf of the Senior Leadership Team.

· Arranging room bookings both internally and externally.

· Support with co-ordinating organisation wide meetings i.e., monthly staff meetings, away days, including booking venues and arranging catering.

· Supporting with governance committee cycles, preparing documents and reports as required.

· Support with the administration of our grants programme, including preparing and issues letter to grant applicants as instructed, updating and maintaining grant budget spreadsheets.

· Inputting data into relevant systems accurately and in a timely manner

· Dealing with enquiries from patients, donors, supporters, service providers and volunteers as required in a timely and effective manner.

· Provide general administrative support to the wider team as required.

· Taking donations in any of the Weston Park Cancer Charity locations

You will work on time limited ad hoc projects, which could include:

· Creating and implementing new processes, including building templates / documentation / matrixes.

· The build-up to / during and/ or after a campaign / or event.

Cover Support

You will provide cover on the front of desks of both our sites: Cancer Support Centre, Northumberland Road and our Charity Hub, Whitham Road which will include:

· Meeting and greeting visitors including supporters and patients and acting as their first point of contact for any queries.

· Dealing with telephone, email and postal enquiries across the organisation

· During cover period, you may be required to open and close the patient spaces, as part of a wider team rota.

· Booking in and logging patients onto the relevant records and databases to provide accurate data.

· Sending appointment reminder calls/texts/letters to clients as required

· Co-ordinating the Transport service, including supporting and co-ordinating the volunteer drivers.

· Managing the consumables within this patient space and ordering replacement stock as and when required.

The job description is not an exhaustive list of all duties required of the postholder.

We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries. 

The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Administrators handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.

This is a 12-month fixed term contract, or on return of the substantive post holder, due to a secondment. This role will you to be in the office 2-3 days per week depending on business needs.

Main duties and responsibilities of the role:

Supporter engagement

· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.

· Managing email enquiries, either by responding or forwarding as necessary.

· Responding to written enquiries received in the post.

· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.

· Recording feedback received by the charity and assisting in the resolution of complaints.

· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.

 Donation processing, database and general administration

· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.

· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.

· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.

· Processing and thanking donations relating to regional fundraising and sporting events.

· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.

· Opening and batching incoming post.

· Updating team procedures as required.

· Archiving, scanning and filing documents.

What we are looking for:

· Experience of working in a customer facing role.

· Experience of handling queries and complaints.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Engaging and professional telephone manner.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· Professional and hard-working team player.

· Outgoing, enthusiastic and able to remain calm under pressure.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £22,000 per annum, plus benefits

Please download the Vacancy Pack for more information.

The closing date for applications is the 19th May 2024 with interviews likely to be held week commencing the 27th May 2024. We would encourage you to submit your application at the earliest opportunity as the closing date may be brought forward at any time. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, your CV will be anonymised as part of the selection process.  Should you need any adjustments at either the application or interview stage, then please do contact us via our website.

How to apply:

Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK:

Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2022, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement and were also listed in the prestigious Best Companies lists:

• 48th in the 100 Best Large Companies to Work For in the UK.

• 19th in the 100 Best Companies to Work For in the East of England.

• 3rd in the 50 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Facilities & Events Assistant

Part time: 25 hours per week (afternoons)

£29,213.61 FTE (pro-rata for part time)

Permanent

Richmond, London (office-based role)

Are you a talented multi-tasker, famous for your organisational skills and attention to detail? If you’re looking for a rewarding and varied role in facilities and events, this could be the job for you!

The Poppy Factory was founded in 1922 to support veterans with health conditions into employment. For over 100 years we have successfully delivered this vision, both through employment in our factory and through our modern Veteran & Family Services, which today enable hundreds of veterans and family members across England and Wales each year to secure jobs and thrive in the workplace.

We are seeking a Facilities & Events Assistant to help ensure the smooth running of our events and facilities hire at our historic Richmond site. It’s an exciting time to join the team, as we continue to further develop our visitor experience and facilities hire offer.

The Facilities & Events Assistant will be the first port of call for enquiries, and will provide excellent customer service and front desk support to our customers. You’ll be responsible for organising the staff and volunteer rota, and ensuring that all the logistics are in place for a smooth customer experience.

You’ll be involved in donation processing, and maintaining records in our supporter database. The role will also have the opportunity for involvement in high profile events such as the Field of Remembrance and VIP/Royal visits.

This position is ideally suited to someone who thrives on a high degree of autonomy, enjoys a varied role with the opportunity to think creatively to solve challenges, and can flex their pinpoint attention to detail in our events and facilities hire operations.

For the full job description and more information about the role please refer to the Candidate Pack. 

How to apply

For an informal conversation about the role, please contact Dan Hodges.

To apply for this position please send your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification.

The post is anticipated to close at midnight on 13 May 2024.

No agencies please.

About The Poppy Factory

The Poppy Factory’ mission is to support veterans with health conditions on their journey into employment and to continue supporting them whatever challenges they may face.

Founded in 1922, the charity moved to Richmond in 1926, along with many wounded, injured and sick veterans of the First World War. They were employed to produce Remembrance wreaths and products for the Royal Family and The Royal British Legion, and this work continues at the factory today. 

Equality, Diversity and Inclusion

We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us.  We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.

As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates. 

Additionally, we offer a guaranteed interview to veterans of the UK armed forces or members of the Reservist forces who meet the essential role criteria. Please make it clear in your application if you wish to be considered on this basis. Please note, to be eligible for consideration under this scheme your application must demonstrate that you meet the essential role criteria as set out in the person specification.

We are a family friendly employer.

Deputy Service Manager - Didcot and Abingdon

Location: Didcot
Discipline: Care and Support
Job type: Permanent
Salary: £30,000 per annum
Expiry date: 26 May 2024 23:59

Are you looking for a meaningful career? Would you like the opportunity to become a dedicated manager, helping individuals with learning disabilities live the best life possible?

As a Deputy Service Manager at Hft you’ll be supporting adults with learning disabilities to live the best life possible. Supporting the Service Manager, you will be responsible for nurturing and inspiring those coming to work for Hft to help ensure we have the best staff teams offering great support services. This role also offers great opportunities for career progression to help you develop your knowledge and skills.

Hft is a charity that supports adults with learning disabilities. We believe in a world where anyone with a learning disability can live within their community with all the choice and support they need to live the best life possible. We are looking for people who are naturally caring and compassionate and align with our values.

What’s in it for you?

We offer a range of benefits and career development opportunities. We’ll give you a comprehensive induction, full training and support along the way. With Skills for Care accreditation we are committed to investing in you to ensure you have the specialist skills and expertise needed to support people to live the best life possible.

We offer

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Apprenticeships: Hft will fully fund and provide training for you to obtain your Level 5 Diploma in Leadership and Management within the first 12-18 months of your employment.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary

About the role

Alongside the Service Manager, you are responsible and accountable for monitoring, maintaining and providing the highest standards of clinical and personal support and service delivery, while promoting independence and choice to the people supported in the service. You will support the Service Manager to manage and ensure the delivery of the service’s key quality and safety priorities by holding delegated responsibility in key areas of the day-to-day running of the supported living activity/service. You will also have delegated responsibility for the direct supervision and line management of a team of Support Workers. As a senior member of the team, you will promote and lead good practice at all times, doing all you can to make sure that the people we support and their colleagues come to no harm and that the people we support are satisfied with the level of support they receive by acting as an
exemplary role model.

As a Deputy Service Manager, flexibility is important for both you and for the service. You will be required to do on-call shifts during out of office hours. You will be expected to work 20% of your total weekly hours on shift across your assigned services and will be able to role model all aspects of a support worker role duties and responsibilities. Following your time on shift, and in general practice at all other times, you will have responsibility for reporting back to the Service Manager and for maintaining a continual dialogue loop of feedback that focuses on quality, and continuous improvement and learning and ensuring the smooth operation of the allocated group of services.

A full UK driving licence, with access to your own vehicle, is essential for the role.

About you

-You will have significant, recent experience at a front-line management level in field of learning disabilities in regulated services which may have included being a Registered Manager
-You will have knowledge of legislation and guidance relating to adults with learning disabilities, CQC regulations and Health and Safety issues.
-You need good IT skills and experience of maintaining records to be a success in this role. ???????
-You need to hold a Level 5 Diploma in Leadership and Management for Adult Care or hold a level 3 diploma and be willing to undertake this level 5 apprenticeship qualification within an agreed reasonable timescale of 18 months as part of a development plan
-You will have the ability to lead and manage people and be a role model in all aspects of people leadership especially performance
If you have the passion for delivering high quality care and support services to people with learning disabilities and you want to make a difference to enable people to live a more fulfilling and independent life – then this is the role for you. ???????

???????For more information on the role and responsibilities, please refer to the job description & person spec.

STRICTLY NO AGENCIES PLEASE

??????????????We reserve the right to close this vacancy early should we receive sufficient applications.

Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.

Apply Now

REF-213 687

Are you excited by the prospect of unlocking transformational funding to double survival rates of the deadliest common cancer?

We’re seeking a Senior Philanthropy Manager to join our fantastic Philanthropy and Partnerships team following an internal promotion.

Over the last five years, the Philanthropy team has gone from strength to strength, and we are now laying the foundations for long-term growth. We are building the tools, vision, and expertise to drive philanthropic income at Pancreatic Cancer UK and the Senior Philanthropy Manager is a key role in helping us deliver on our mission to double survival rates of pancreatic cancer by growing major donor income.

This role is responsible for delivering on three key areas of the major donor programme:

-Managing and growing a portfolio of major donor and high value supporters. Specifically focusing on encouraging and making the ask for long-term, multi-year 5-6 figure gifts.

-Driving major donor new business activity to build a sustainable pipeline using internal data analysis tools alongside network mapping exercises.

-Working collaboratively across the team to provide tailored stewardship journeys and experiences which build meaningful relationships with our closest supporters and demonstrate the impact of their support on our mission.  

About You 

· You will have a track record of securing philanthropic donations and growing major donor pipelines.

· You will be a brilliant relationship fundraiser, able to build relationships, garner trust and inspire action.

· You will be curious about people, their motivations to support us and able to pursue and seek out new opportunities.

· You will be data-led in your approach to prospect research and have an interest in learning about new trends to apply to our programmes.

If this sounds like you – we’d love to hear from you!

About Working for Us 

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.

About Us  

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our four values: 

• Pioneering 
• Compassion 
• Determined 
• Integrity 

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At PCUK our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and  background can think of no better way to do this than by ensuring that this role fully represents our intent therefore we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector. 

How to apply 

• You can download the Job Description and Person Specification for full details of the role. If you have any questions about this role or would like an informal chat before applying, please get in touch with us via our website.
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that interviews will be across two stages. The first interview will take place in our London offices near London Bridge on the 15th and 16th of May and the second stage will be held online.  

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

JOIN THE TEAM AT HAVEN HOUSE CHILDREN’S HOSPICE

We are hiring an experienced Digital Fundraising & Marketing Manager to help us grow our fundraising and supporters and improve our brand presence in the areas we deliver our care. We want someone to join us who loves being part of a hardworking and collaborative team.

If you are dedicated and ambitious, Haven House Children's Hospice is an excellent place to grow your career. Don't hesitate to apply.

Responsibilities:

• To work with the team to collate an overall digital fundraising plan, communication channels, and measures of success
• Develop, create and implement multichannel digital fundraising campaigns, working with the relevant fundraising team
• To monitor new digital fundraising opportunities, agreeing tests with managers subject to budgets, and reporting on performance
• Evaluate, assess and adjust campaigns against digital fundraising and marketing key goals
• Help improve the website as a tool for fundraising and supporter engagement, focusing on the creation and development of landing pages, donation forms, and supporter actions
• Create engaging, impactful, and creative content to support fundraising and marketing campaigns for paid and organic digital and social media activity maximising engagement levels and income growth whenever possible.
• To lead ongoing strategic and operations testing across emails and digital fundraising to optimise fundraising for Haven House
• Produce high-quality, timely and inspiring emails for donors and supporters, to increase income and engagement
• Devise and manage innovative social media campaigns to increase social engagement, ensuring suitable mechanisms are in place to effectively evaluate their success
• Work with website developers to implement Google Analytics and Facebook tracking across the website and third-party tools
• Experience with creating and producing newsletters and appeals within an email service provider and experience with building campaigns through social media tools like Facebook Ad Manager within the software packages

At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
If this role sounds right for you and you have the right skills and experience, please do download the job description and apply by returning the application form to Resourcing. 

Benefits:

• As an employee you will be entitled to the following range of benefits:
• Hybrid office/home arrangement (3 days in the office)
• 27 days' annual leave
• Pension scheme (company matches contribution up to 7%
• Free onsite parking
• Employee Assistance Programme
• Eye care voucher scheme
• Cycle to work scheme
• Life Cover

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment.

Employment is subject to receipt of satisfactory references and a DBS check.

Closing date: 30 May 2024

Interview: w/c 6 June 2024

Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.

This important role will represent FareShare Sussex & Surrey engaging with corporate partners and key stakeholders such as council leaders, politicians and dignitaries across the region. 

Using your experience in engagement and relationship management you will work to consolidate existing partnerships and seek new opportunities across Sussex & Surrey, working to build strong relationships locally and encourage partnership, donations, sponsorships and corporate volunteering. The development team has an ambitious target of £1 million to raise, through various streams including corporate partnerships, individual giving, trust applications and other fundraising activities each year. The role will manage the corporate income stream and requires collaboration with all income generation to ensure effective management and stewardship of all partners.

You will develop an exciting donor journey which engages and encourages support from businesses and key stakeholders. Working with high-value supporters to maintain a good relationship with the organisation and fostering new partnerships. 

You will also work alongside our food Supply Manager to help provide a holistic partnership with our suppliers, encouraging them to support our work across the ESG / CSR spectrum.

You will be part of an upbeat, skilled, supportive team within an ambitious, values-led organisation that has a fantastic leadership team and is focused on the wellbeing of its staff. You’ll make a strong contribution to our culture of togetherness, inclusivity, respect, and passion in our mission to see no good food going to waste in Sussex and Surrey.

Duties and responsibilities  

Business Development and Relationship Management 

• Act as main point of contact for existing corporate partners and stakeholders

• Build strong relationships through a stewardship programme to engage with partners in a variety of ways on a regular basis

• To provide the highest quality supporter care, working in partnership with the business to engage with its staff, maximising fundraising and retain support for the long term

• Support with engaging FareShare national partners where required

• Capture feedback from businesses to adapt our propositions

• Engage with with external stakeholders to develop effective activity plans, with clear objectives and outcomes to engage with new and existing corporate partners and other stakeholders

New Business

• Work closely with the Development Team to identify new business opportunities (including charity of the year partnerships) and to develop new relationships with stakeholders across Sussex and Surrey

• To research and approach companies to maximise fundraising opportunities,Develop and promote sponsorship opportunities and corporate partnership offerings

• Create engaging proposition presentations to approach new businesses engaging with them and s other such stakeholders regularly, hosting visits and attending meetings where necessary

Reporting and Monitoring

• Provide regular reporting for trustees and the Development Team

• To monitor and evaluate all aspects of the partnership, reporting on income and engagement. 

• Regular indepth bespoke reporting for our funding partner

• Work with the Head of Development on creating forecasts and budgets

• Ensuring records are maintained through our CRM system, Donorfy

• Adhere to data protection regulation and have an understanding of the Fundraising Regulator guidelines

 

Person Specification 

As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable for this post. Please explain in your Covering Letter why you meet the points in the Person Specification.

Qualifications and/or Experience- Essential Criteria

• A level education or equivalent

• Experience of Managing accounts or customers

• Experience of working in sales

• Experience of successfully building long term, mutually beneficial relationships with a variety of organisations.

Desirable Criteria

• Experience of managing dignitaries or high-value individuals

• Experience of working in  a fundraising or partnerships role

Skills, Abilities and Knowledge- Essential Criteria

• Proven ability to build cross functional relationships with a customer service focus

• Ability to plan, multi-task and manage your time effectively

• Confident networking and public speaking 

• Excellent attention to detail, comfortable using your own initiative, managing priorities and workload

• Problem solving and decision making skills, solution focussed with the ability to support decisions using data and analysis

• Proactive, resilient, and able to work under pressure

• Excellent written and verbal communication skills, including ability to confidently present to stakeholders in person or online

• IT literacy including use of Google applications

Desirable Criteria

• Track record of using selling and negotiation skills with professionalism and integrity to achieve desired outcomes and targets.

• IT literacy in using Canva or other design applications

Relationships  (internal and external) values and behaviours-Essential Criteria

• Brilliant people skills

• Desire to work for the region's largest surplus food rescue charity, to subscribe to the culture, vision and mission of our charity

• Comfortable with cold calling new accounts and the judgement to be able to balance persistence with empathy  and understanding.

• Ability to create and maintain successful working partnerships with multiple stakeholders 

• Able to use own initiative and work independently

• Able to demonstrate a commitment to equal opportunities, inclusivity and diversity

Circumstances:Essential Criteria

• Willing and available to work outside normal working hours occasionally if required

• Be flexible about your working arrangements as the role will involve travel around the region.

• Proof of the Right to work in the UK

• Satisfactory DBS check.

Desirable Criteria

• Have a valid driver’s licence for the UK, access to your own car and undertake extensive travel across your region

Digital Marketing Manager

Baby Lifeline

Midlands/London (Possible Hybrid/remote)

About Us

Do you want to work for a dynamic charity that’s making a huge difference to the prevention of avoidable harm to mothers, birthing people, and babies, not only across the UK, but around the world?

We’re looking for a creative and proactive new team member who can provide us with the digital marketing expertise we need to raise our public profile and boost fundraising, while continuing to build relationships with key partners.

Our Digital Marketing Manager will be responsible for Baby Lifeline’s social media channels, planning and creating content for our website and driving engagement with the individuals and organisations we need to reach.

Key responsibilities:

· To take ownership of content published via Baby Lifeline’s website and shared via its social media channels

· To use social media and Baby Lifeline’s website to drive income through fundraising

· To engage with stakeholders through digital activity, building positive two-way relationships

· To be strongly aware of developments in digital marketing, putting forward suggestions for new ways to increase public awareness of our charity, reach our most influential stakeholders, and boost fundraising

· To produce monthly social media monitoring reports

· To support Head of Communications & Marketing with the wider delivery of Baby Lifeline’s Communications Strategy

Skills and experience:

· Extensive professional use of social media and online platforms

· Extensive professional use of CMS (e.g. WordPress)

· A passion for digital marketing and the ways it can be used to achieve organisational objectives

· Copywriting experience for online marketing and communications, with the ability to share examples of work that has successfully engaged a target audience and provoked action

· Strong attention to detail

· Experience of creating and/or managing marketing databases

· Experience of producing stakeholder newsletters (e.g. via MailChimp)

· Knowledge of PPC, SEO, Google Ads, and Google Analytics

· Knowledge of developments in marketing and communications in the UK charity sector

· Experience working within the UK charity sector preferred

· CIPR/CIM membership and/or accredited qualifications preferred

We are looking to recruit a HOPELINE247 Manager to enable the delivery of an outstanding suicide prevention helpline, through the effective management of HOPELINE247 advisers, alongside the promotion and development of the service.

What you will do:

Provide leadership, guidance, and effective line management to a team of suicide prevention advisers.

Ensure a consistent and high-quality service is delivered through effective quality assurance processes.

Manage staffing and resources effectively to ensure the efficient running of the helpline service.

Risk assess and provide advice and guidance to the team, in relation to safeguarding matters, in line with policy and procedures.

Provide ad hoc rota cover to support a range of clients via multi-channel communications, adhering to HOPELINE247 remit at all times.

To be successful in this role, you will have:

A proven track record of building and managing an effective team, supporting their development and managing their performance.

Previous experience of building, developing and managing effective partnerships with internal and external stakeholders in the community, voluntary, statutory and political settings.

Previous successful experience of working in suicide prevention or mental health.

Awareness of the issues around safeguarding and how these can affect young people and adults at risk.

Degree level or a professional qualification in Health, Nursing, Social Work, Community Work or a related discipline.

Salary: £34,224 per annum (Scale point 29), progressing by increments to £36,869.25 per annum (Scale point 32). As a night shift worker, you will receive an additional allowance of £10 per night shift. This will be paid on a monthly basis along with the salary.

Hours: 33 hours per week

Working arrangements: This role will work shifts starting at 10:25pm and finishing at 07:40am. Shifts will be on a rota bases across a 7-day working week. 33 hours will be based upon working 4 nights shifts per week.

Location: Edgbaston, Birmingham
Contract: Permanent

Benefits: You will receive 28 days’ annual leave plus Bank Holidays (pro rata for part-time workers), an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: Midnight 6th May 2024

We reserve the right to close the vacancy earlier if we receive sufficient applications, so please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

So, if you’d like to join us as a HOPELINE247 Night Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Are you looking for an exciting new opportunity in Events and have a real passion for Supporter Care? Eden Brown Charities is delighted to be working in partnership with an incredible leading UK Charity.

This is a brand-new role for the Charity and an exciting time to join the innovative events team.

About the role

As Virtual Events Manager (Supporter Care) you will lead a dynamic team to deliver exceptional supporter experiences through acquisition campaigns and stewardship journeys of the virtual events programme. You will line manage the team and be responsible for supporting them to deliver stewardship journeys as well as seek opportunities to proactively grow the virtual events programme.

You will work closely with the wider fundraising, marketing and innovation team to ensure that there is a high level of engagement across the virtual events programme.

About You

To be successful in this role you must have
-Had significant experience in an events manager role in a Charity with a focus on stewardship of supporters
-Had experience of line managing a team
-Had experience of managing large fundraising event campaigns
-Had experience leading projects and guiding and directing other team members to deliver against objectives

Please note that this is a Hybrid role with a minimum of 2 days in the office in Central London. Please call Laura Iliff on 07442607841 for more information on this incredible role. The closing date on 26th April.

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

The Cherie Blair Foundation for Women is looking for an experienced and results-driven marketing professional with great know-how in marketing opportunities and managing agencies, and a commitment to women’s economic empowerment to join our team as Programme Marketing Manager for 12 months.

 

Please note, applications without a covering letter will not be considered. All applicants must have the full legal right to work in the UK as the Foundation does not offer sponsorship at this time.

 

General information

Start date: Mid to end of June dependent on notice period required

Contract: Temporary – 12 months

Hours: Part time: 21 hours per week, ideally over 4 or 5 days but 3 days considered. 

Salary: £34,176 - £37,024 per annum (£20,506 - £22,214 pro rata) 

 

About the role

Becoming the Programme Marketing Manager at the Cherie Blair Foundation for Women is a fantastic opportunity to help drive progress for women entrepreneurs in low and middle income countries by engaging more people in our work.

The key purpose of this role is to effectively market our programmes to participants – chiefly our HerVenture business skills microlearning app and our sector-leading Mentoring Women in Business programme.

This will span three main projects:

· to successfully manage a marketing agency to effectively market the HerVenture app to women in South Africa (as part of a fixed-term project with active marketing ongoing until Mar ‘25);

· to successfully manage the same marketing agency to promote the app in Nigeria (as part of a separate fixed-term project with active marketing ongoing until Dec ‘24); and

· to effectively promote the opportunity to become a mentor to a woman entrepreneur through our Mentoring Women in Business programme to paying professionals worldwide. Your objective will be to secure 18+ paid mentors for the Nov ’24 programme intake and 20+ for the May ’25 intake.

Following the completion of the two HerVenture marketing projects, you will also lead other programme marketing initiatives in 2025. These will be determined in late 2024.

Following the May ’25 Mentoring intake you will deliver a strategy, harnessing your learning and analysis to outline an approach for marketing the programme to paying mentors in future.

You will also be called on to support other forms of programme marketing on an ad hoc basis, for example advising on development of corporate pitch decks, or co-designing materials for fundraising events.

This position reports directly to the Head of Communications and Marketing, however this is a highly collaborative role and you will also work closely with the Entrepreneurship programmes team and the Programme Funding team to develop and deliver plans and manage projects.

Our ideal candidate will be a knowledgeable and motivated marketer with experience in ‘selling’ professional development / online volunteering opportunities, and in managing agencies and contractors to deliver on fixed projects as aligned to good marketing practices. You should be highly organised and goals-driven, with a collaborative approach, a growth-oriented mindset, and a strong desire to harness the power of marketing to support women’s economic empowerment.

 

We are open to applications from consultants.

 

For full information on this role, please download the job pack

What the Foundation can offer you 

· A fantastic package of 28 days of annual leave (which includes three that must be taken during the festive break).

· An organisation that values you. As a smaller organisation, we value everyone’s individual perspective and voice and all team members are able to contribute to our strategic planning.

· Professional development, with career growth built into each staff member’s annual plan and a wide range of skills-building and learning opportunities provided. Each staff member has an annual £1,000 training budget.

· A positive, supportive and collaborative culture and leadership style. We encourage teamwork and open and honest communication, while maintaining a friendly and relaxed atmosphere where everyone can thrive.

· A focus on personal wellbeing and happiness, with regular team-building activities and line manager meetings that as well as your personal wellbeing. 

About the Foundation 

The Cherie Blair Foundation for Women exists to create a future where women everywhere enjoy equal economic opportunities so they can thrive. Together with partners around the world, we work with women in low and middle income countries so they can start, sustain and grow successful enterprises. We collaborate to create fairer business environments so women are not constrained by gendered barriers and can reach their potential on their terms.

Since 2008, our training and mentoring services have supported more than 250,000 women to build successful micro, small and medium enterprises in over 100 countries. By blending insights from research, strong partnerships and pioneering technology we open doors for women entrepreneurs to skills, confidence, networks, finance and markets. We press for change to stop millions of women being held back from having the choice and opportunity to thrive.

Our gender transformative approach means women can  achieve their own economic objectives. They create a better future for themselves, their families, and their communities. They contribute to thriving, fair economies, and global economic justice.

To find out more about our work, you can read our latest annual report here, and read our 2023-2026 organisational strategy ‘Ready for Business’ here. 

How to apply 

To apply, please download the job pack and send us the following: 

· Covering letter addressing relevant experience for the role (one A4 page maximum). When writing your cover letter, please refer to the job description, focussing on the essential and desirable criteria.

· Current CV (two A4 pages maximum).

All applicants should have the legal right to work in the UK prior to applying.

Please send your application by 11:59 BST, Tuesday 14 May.

First round interviews will be held on 22 and 23 May.

The Foundation is an equal opportunity employer and actively encourages candidates of all backgrounds to apply for this position. Please let us know if you have any access requirements that you would like us to be aware of during this process. 

Due to the large number of applications we receive, please note that you will only be contacted should we wish to invite you to interview. 

Thank you for your interest in the Cherie Blair Foundation for Women. We look forward to receiving your application. 

Charity People is delighted to be partnering with NOAH Enterprise to find them their first ever Marketing and Communications Manager. This role is such an exciting opportunity for someone to have the freedom to build external messaging for a small and growing charity; the postholder will have the support of a fantastic leadership team who are realistic about future goals, passionate about the work of the organisation, and keen to start raising the profile of a charity that does really incredible work in and around Luton.

Marketing and Communications Manager
Salary: circa £33,000 per annum
Location: Hybrid with at least one or two days per week based at the charity's office in Luton
Annual leave: 25 days excluding bank holidays
Contract: Permanent full time role

About the Charity

NOAH Enterprise is a charity which seeks to help the most disadvantaged in the local community, providing a practical, empowering and caring service to people who are struggling against homelessness and exclusion and have nowhere else to turn.

Dedicated to recognising the potential in people who are at the margins of society and helping them realise it, the organisation works with the whole person to find permanently and individually tailored pathways out of homelessness.

The consequences of the cost-of-living crisis and the aftermath of the pandemic means that the organisation expects to see increasing numbers of people seeking their help, and they are entering an exciting phase of investment to ensure that the charity is able to provide the support that has been so vital to so many people across Luton and Central Bedfordshire for the past 30 years.

About the role

As the first Marketing and Communications Manager to join the organisation, you'll be part of the organisation's focus on investment in key roles to help create a sustainable future for the organisation as they diversify their audiences and scale up their services. Working with a fantastic and hugely experienced Head of Fundraising and Community Engagement, you'll be joining the organisation alongside a new Community and Events Fundraiser and will work to raise the profile of the charity through a mix of traditional and digital marketing.

Core responsibilities within the role will include:

* Implementing and managing the construction, content, and regular updates of NOAH's online platforms, including website, social media, and email marketing campaigns.
* Copywriting to create documents, literature, case studies and press releases
* Design skills utilised for the creation of marketing materials
* Developing the website, and maximising its potential
* Lead the delivery of the Marketing and Communications Strategy to raise NOAH's profile and reach across Beds, Bucks, & Herts.
* Safeguard the reputation and brand of the charity.
* Leads the development of digital and print materials to support all areas of the charity such as annual report, quarterly newsletter, general advertising
* Responsible for development of social media strategy in line with charity goals, including managing content planner and managing social media channels on a day-to-day basis, using social media tools such as Hootsuite
* Liaises with local and national press including creating press releases and arranging radio interviews
* Manages the relationship and co-production with 3rd party marketing agencies

This role will suit someone ambitious and proactive who is excited about the opportunity to create a marketing and communications plan and deliver that in an environment where they are free to try new ideas, innovate and collaborate with engaged colleagues, and see ideas come to fruition.

We'd love to see applications from individuals with the following skills and experience:

* Previous demonstrable experience gained within a marketing and communications role
* Demonstrable experience in creating content for social media, digital marketing, social media management and traditional marketing methods
* Good level of technical knowledge and experience of relevant platforms - Facebook, Instagram, Twitter, LinkedIn, WordPress
* Experience in responding to enquiries, comments, and feedback on social media
* Knowledge and experience of the optimisation of social media channels, primarily Facebook, Instagram and Twitter Experience maintaining, updating, and managing a website, ideally using WordPress
* An excellent command of English language, grammar and spelling for accurate copywriting and proofreading
* Excellent communication skills
* Understanding of General Data Protection Regulations (GDPR) with knowledge of legislation and law relevant to marketing
* A passion for identifying and sourcing interesting stories and writing engaging content
* Highly organised, with good time management skills and the ability to prioritise well

Please reach out to Alice Wood at Charity People today (ideally with a copy of your CV or profile) to get the process started. If your experience matches what we're looking for, we'll be in touch to arrange a phone or video call.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustment so that we can help ensure the application process works for you.

Deadline: Wednesday 8th May
First stage interviews: TBC

For over thirty years, we've recruited extraordinarily talented people into rewarding and vital positions on behalf of some of the biggest and smallest non-profit organisations in the UK and internationally. We also work in partnership with organisations that support diversity in the workplace, recognising the need for continual diverse partnerships in our work. We're proud to be the chosen recruitment partner for many Charities, Universities, Membership bodies and Institutes.

Role description, April 2024   

Reports to: Senior Digital Programme Manager   

Direct reports: None   

Location: 27 Swinton St, King’s Cross, London, WC1X 9NW, can be hybrid or remote   

Status, hours: Permanent, full-time 35 hours   

Salary: Grade C, in the range of £39,943-£43,619 (plus benefits) 

Role Summary     

With Alcohol Change UK’s innovative Try Dry® app welcoming more users than ever before, we are excited to be developing our offer to Local Authorities which will benefit from receiving valuable local health data trends and insights taken from our app. This role will be instrumental in designing a refreshed product, recruiting new Local Authorities to join us and providing ongoing support to them to make a real difference to those drinking at risky levels in communities across the UK.   

Key Tasks and Responsibilities   

Development of a Try Dry local product   

• With the Senior Digital Programme Manager, take learnings from existing contracts with Local Authorities and develop a refreshed package of support to market to Local Authorities, enabling them to gain valuable insights into the drinking behaviours of people in their local area  

• Develop professional, standardised reports to be shared with those who have signed up   

• Develop a ‘package’ of benefits (access to local data, insights, tailored marketing materials, additional support) that makes signing up a more compelling offer   

• Working with our digital agency, recommend ongoing technical improvements to the app and reporting platform to improve user experience   

Recruiting to a Try Dry Local ‘network’  

• Recruit new Local Authority members to our Try Dry ‘network’ – presenting regularly to Local Authority clients and demonstrating the benefits of membership through presentations and marketing calls   

• With support from other staff, develop wider marketing approaches across multiple channels, including digital, print and social media advertising  

• Attend conferences, events and trade shows to advertise as appropriate  

• Work with colleagues in our Consultancy and Training team to explore opportunities for cross promotion   

 Relationship Management   

• Provide ongoing support to Local Authority clients, acting as a first point of contact    

• Prepare data reports for each Local Authority throughout the year  

• Share insights into local data in engaging, easy to understand ways   

Wider support for the Communications and Marketing team   

• Enable other members of staff to use insights from the Try Dry® app and local user data in their work, evidencing the difference that our Behaviour Change interventions can make to individuals   

• Support the development of a range of content to highlight the benefits of the Try Dry® app, particularly around key campaigns such as Dry January, Alcohol Awareness Week and Sober Spring  

• Particularly during our Dry January campaign period (December – January) provide additional support for the team across a range of roles  

Other     

You will also be expected to:     

• Support the Senior Digital Programme Manager to monitor income and expenditure for the Try Dry Local programme   

• Work closely with colleagues across the charity to support their work and to act as ‘one team’  

• Contribute actively and positively to charity-wide strategies  

• Continually develop your knowledge of alcohol harm and solutions to it  

• Act as a positive ambassador for Alcohol Change UK at all times  

• Know, embrace and actively uphold the values of Alcohol Change UK at all times  

• Work flexible hours as necessary to meet the needs of the charity, time off in lieu (TOIL) will be earnt for any work required outside of normal working hours  

Volunteers and Support Administrator
£21,000 p.a. + benefits
35 hours a week, Monday - Friday
Permanent
100 Berkshire Place, Winnersh, Wokingham RG41 5RD
Closing 6th May at midnight

About us:

Colostomy UK is a national charity that offers support and advice to people who have had stoma surgery (ostomates) and to their friends, families and carers. Our projects empower ostomates to return to sports, hobbies and other activities after their surgery and give them the confidence to take on fresh challenges. We advocate for ostomates’ rights and are their voice on the bigger issues. Our campaigns raise awareness of ‘life with a stoma’ and encourage organisations to make their facilities more inclusive.

About the role:

As the Volunteers and Support Administrator you will provide efficient administration to our support services and volunteer team. You will also undertake any admin duties involved with running the Colostomy UK office and support other members of the team. You will be answering and re-directing incoming calls on our stoma helpline. You won’t be providing support to callers; however you will need to have an empathetic approach whilst explaining that you will arrange a support call back from one of our volunteers. You will action calls that come through on our admin line and manage our central email inbox, ensuring requests are actioned promptly. You will organise volunteer rotas, help with onboarding our volunteers and organise incoming and outgoing post. The postholder will take minutes at meetings, ensure the office is kept tidy and co-ordinate stock delivery for events and exhibitions.

Our ideal candidate:

The ideal candidate for this position is organized, efficient, and reliable, capable of managing multiple tasks concurrently. They will possess excellent customer care skills, demonstrating a professional and empathetic telephone manner. Attention to detail is vital, along with strong time management abilities. The successful post holder will have effective verbal and written communication skills, coupled with proficiency in Microsoft programs and accurate data entry. While prior administration experience is preferred, it is not mandatory.

Core role responsibilities

• To provide comprehensive administration to our support services and volunteer team, including the rest of the Colostomy UK team. To ensure the smooth running of office operations.
• Answering and re-directing incoming calls on our helpline and admin line, arranging support call backs from our team of volunteers with lived experience.
• Manage the hello@ inbox, ensuring that all requests are actioned in a timely manner.
• Organise the volunteer rotas
• Support our Volunteers Manager with the administration of onboarding, supporting, and training volunteers, including conducting DBS and reference checks.
• Manage our incoming and outgoing post, inclusive of couriers and sending out literature orders.
• Co-ordinating the delivery of event stock for open days/ exhibitions.
• Take minutes at meetings.
• Represent the charity at occasional events and travel for other business purposes

The job pack includes the full job description and person specification.

We have a range of benefits that we offer our team, these include:

· Private Health Care, including an employee assistance programme, remote GP, counselling, physiotherapy, medical diagnostics and treatment.

· Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.

·        Increased annual leave allowance based on length of service, up to 30 days 

· Season ticket loan

· 5% contribution to pension scheme

· An extra day holiday for your birthday and one day off a year to volunteer

· Training and development opportunities to support your learning and growth

· Fresh fruit in the office

·Free on-site parking