Charity care calling manager jobs
Background to the role
Job description
Job Purpose
The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
Key Tasks
- Act as the first point of contact for all referrals over the weekend across both hospitals.
- Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
- Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
- Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available.
- Collect feedback from service users and upload to case management system.
- Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
- Deputise for the manger at discharge planning and other meetings as required.
- Support hospitals to improve the patient’s experience of the discharge process.
- Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
- Work collaboratively with other agencies providing support services.
- Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital.
- Plan and develop person centred interventions to provide short term support for people after hospital discharge.
- Deliver the front-line support services over the weekend
- Provide occasional cover for the A/L of other Project Officers
- Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
- Supervise, support and develop DSWs and volunteers in your service.
- Liaise with the handyperson service about referrals and jobs for service users.
- Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends.
- Arranging access visits to service user’s homes.
Administration
- ·Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
- Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
- Ensure wards have good supply of service leaflets and referral forms.
- Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
- Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
- Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.
- Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL
- Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners.
Quality
- Be familiar with and to implement AUKEL policies and procedures.
- Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
- Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
- Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
- Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
- Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
- Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
- Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
- Liaise with contractors to arrange deliveries and works to service user’s homes.
General
- Meet regularly with your line manager for support, supervision and appraisal.
- Attend team and staff meetings, (and other meetings) as required.
- Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
- Undertake any training required to fulfil the post.
- Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
- Work within AUKEL’s expectations of professional boundaries and confidentiality.
Functional Links
- The Home and Settle Project Officer is supervised directly by the Home and Settle Manager.
- Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
- Minimum of 2 years’ experience of working within a health or care setting.
- Experience of using IT systems to record work done.
- Experience of supporting colleagues (this could be in a non- managerial position)
Desirable
- Experience of working within a hospital setting
- Experience of managing and developing staff.
- Experience of working with older people
- Experience of conducting assessments and risk assessments.
Knowledge & Understanding
Essential
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
- Understanding of the needs of patients who may lack family or other support.
- Understanding of the needs of lone workers whilst working in the community.
- Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
- Understand of and commitment to equity, diversity, inclusion and dignity.
Desirable
- Knowledge of CQC fundamental standards
- Understanding of NHS hospital discharge procedures
Skills/Attributes
Essential
- Excellent interpersonal skills
- Excellent verbal and written communication
- Intermediate IT skills
- Excellent planning and organisational skills
- Ability to work calmly under pressure.
Additional Requirements
- This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
- The role is required travel across East London
- Flexibility in working hours to meet organisational needs.
Additional Information
- This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
- In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
The client requests no contact from agencies or media sales.
Role Context
As part of Gaddum’s Talking Therapies service, the PWP Supervisor will oversee the Step 2 service within HMR. This role will provide clinical case management and skills supervision to both qualified and trainee PWPs. The role combines supervisory and service leadership with a small clinical caseload and focuses on ensuring high-quality, evidence-based care and strong support for staff wellbeing and professional development.
Our PWPs will be completing training positions, including full participation in an accredited Postgraduate Certificate (PGCert) or equivalent training in Low Intensity Interventions at one of our partner universities (e.g., University of Manchester, UCLan, or LJMU).
Role Purpose
The PWP Supervisor will:
• Lead on service development, training, and quality improvement
• Provide high-quality clinical and case management supervision to PWPs
• Support PWPs with clinical risk, complex presentations, and professional development
• Regularly assess and sign off all supervisees’ clinical competency for training and ongoing registration requirements.
• Maintain a small caseload, delivering low-intensity interventions where needed
• Liaison with educational providers of the training courses to meet the joint learning agreement
Main Duties and Responsibilities:
Clinical Practice:
• Conduct assessments and deliver low-intensity CBT-based interventions when needed
• Respond to clinical risk and manage urgent presentations, acting as a Safeguarding Officer for the service
• Maintain up-to-date knowledge of evidence-based practice in line with NICE guidance
• Contribute to the overall caseload capacity of the service in times of high demand
Quality Assurance and Service Improvement:
• Oversee outcome measures, recovery rates, and KPIs for the service, ensuring they are consistently met and accurately recorded
• Participate in clinical audits, data monitoring, and service evaluation
• Support innovation and continuous improvement within the service
• Complete quarterly reporting as required by the service commissioner
Collaboration and Development:
• Work collaboratively with Step 3 clinicians, GPs, VCSE partners, and university providers
• Contribute to outreach and promotion of the service across HMR
• Facilitate team learning, reflective practice, and training delivery
• Work alongside commissioners from the Big Life Group to achieve shared goals
Academic and Supervision:
• Provide clinical and case management supervision to the team of PWPs
• Monitor PWP trainees’ progress against learning objectives
• Lead PWPs in reflective practice sessions
• Support PWPs to attend and complete all training modules, assignments, and practical components of the university training programme
• Support PWPs to apply academic learning to clinical practice
All staff are expected to work within all Gaddum policies and procedures. This role is subject to an enhanced DBS check.
The client requests no contact from agencies or media sales.
Caritas Social Action Network
Senior Migration Officer
Location: London, with working from home, regular travel in England and Wales, and rare travel overseas.
Contract: full-time, one year, with regular evening and occasional weekend meetings.
Salary: £37,440
Closing date: Monday 18 August at 12 noon
Interview date: Thursday, 28 August, in person, in London
CSAN is the official agency of the Catholic Bishops’ Conference, tackling the root causes of poverty and injustice affecting people in England and Wales. We’re facing a steep rise in poverty and significant pressures on social, economic and church resources. At this time, the Church is called to raise a prophetic voice against poverty and the rhetoric of division and work for the building of a more just society.
In 2021, CSAN launched its strategy to extend the social mission of the Church in a post-COVID society. We are developing the infrastructure of the social action network of the Church in England and Wales, including new alliances for diocesan Caritas agencies, advocacy and migration. As our Senior Officer for Migration, you will help to raise awareness of migration issues from the perspective of Catholic Social Teaching and lead on our Ambassadors Programme against Human Trafficking and Modern Slavery, as well as prepare briefings and campaign responses to Government legislation.
Over the last 20 years, CSAN has established a network of 50 diocesan and direct service charities, with a combined annual expenditure on social mission estimated at £400m, excluding the work of schools and religious congregations. Our members build up local community life in diverse ways, and many of them support individuals in difficulty, including with housing, prison and detention, social isolation, ill-health, violence, disability, employment, care, therapeutic and welfare support.
The key responsibilities of the Senior Migration Officer are:
1. To provide timely information to the CSAN team and the network on UK Government resettlement programmes and legislation on immigration.
2. To support CSAN’s work to improve public policy and practice on immigration, with compelling evidence from our network, and enabling effective participation in advocacy for a humane system.
3. To work closely with the Catholic Bishops’ Conference of England and Wales on issues of migration and human trafficking.
4. To lead the implementation of the Gubay-
funded CSAN Ambassadors against Human Trafficking programme, preparing and delivering programme materials.
5. To support cross-cutting key workstreams and alliances in CSAN, especially the Domestic Abuse alliance and racial justice, in partnership with the Bishops’ Conference.
The work of the small national team requires a high level of integrity and teamwork, respect for and capacity to navigate complex civil and church contexts at pace, and a stable commitment to personal formation and training. Our Senior Migration Officer will bring a professional track record of relevant research and analysis, production of compelling communications, and diligent administration. A satisfactory basic DBS check and references are required.
CSAN is a member of Caritas Internationalis, one of the largest humanitarian networks in the world, with national agencies in over 160 countries, and among the most successful examples of organised Catholic social action.
The client requests no contact from agencies or media sales.
We are seeking a compassionate, visionary, and strategic Chief Executive Officer to lead Mermaids through the next stage of its evolution, dedicated to improving the lives of gender-diverse children and young people, and those who are important to them. As CEO, you will be responsible for driving the charity’s mission, shaping its strategic direction, and ensuring the delivery of high-quality, affirming support services. You will act as a visible and credible advocate for trans and
gender-diverse youth, build strong relationships with stakeholders, and influence public policy and sector practice. Working closely with the Board of Trustees, you will oversee a small committed team, ensure robust financial management with the Chief Operating Officer, and lead fundraising efforts to secure a sustainable future. This is a unique opportunity for a values-driven leader who brings both strategic acumen and a deep commitment to equity, inclusion, and lived
experience.
Service Delivery:
• Provide strategic and operational leadership across all service delivery areas, including support line services, group work, advocacy, external communications, and policy.
• Ensure services are high quality, inclusive, and responsive to the needs of trans and gender-diverse children, young people and the special people in their lives.
• Lead the continuous improvement and development of service delivery models, ensuring impact, effectiveness, and alignment with the charity’s mission.
• Champion a culture of safeguarding, accountability, and young person-centred practice throughout all service delivery.
• Act as the organisation’s Safeguarding Lead, with oversight of on-call, safeguarding training, and ensuring appropriate escalation mechanisms are in place.
• Oversee the design and implementation of advocacy and policy activities, ensuring the charity’s voice is informed by lived
experience and is impactful at local and national levels.
• Act as a visible and hands-on leader for frontline teams, providing support, supervision, and inspiration to staff and
volunteers.
• Monitor performance, outcomes, and feedback to ensure services are meeting objectives and delivering positive change
for beneficiaries.
Governance:
• In partnership with the board of trustees, set and articulate our vision, mission and strategy, and keep this under continual
review.
• Lead the development and implementation of Mermaid’s strategic plan, ensuring sustainability and growth.
• Liaise with the board of trustees to ensure the charity’s governance, structure, policies and procedures are appropriate
and effective, taking remedial measures and implementing change as necessary. This includes supporting board
development.
• Work closely with the Chair and Board of Trustees to support strong governance and informed decision-making.
• Provide accurate and timely reporting on organisational performance, risks, and impact.
• Ensure compliance with regulatory guidance and legislation, including the Charity Commission and the Fundraising
Finance & Fundraising:
• Working with the Chief Operating Officer and the Board of Trustees, ensure Mermaids has robust, deliverable fundraising
and finance strategies in place, and subsequent action plans are embedded throughout the organisation to support their
delivery.
• In partnership with the Chief Operating Officer, ensure Mermaids has robust finance, HR, IT, data privacy and governance processes and procedures are embedded.
People and Culture:
• Line manage senior staff including the COO and service delivery managers.
• Foster a positive, collaborative, inclusive internal culture that values lived experience and wellbeing.
• Continue work to embed a culture of equity, diversity and inclusion across the organisation, as well as a focus on accessibility.
• Work to define and drive trans-centred leadership across the organisation, including ensuring that the organisation is a trans-positive, supportive employer.
External Engagement and Advocacy:
• Represent Mermaids publicly, including acting as the key spokesperson and strategic policy stakeholder, ensuring
organisational awareness of the external landscape and the changing needs of trans children, young people and their
families, and advocating for these needs to be met.
• Lead communications strategy, and lead press engagement by responding to media inquiries, interviews, press conferences and media events.
• Lead on stakeholder engagement, including with funders, supporters, community partners, and policy influencers.
• Advocate for the rights and needs of trans and gender-diverse children, young people and the significant others in their lives at a national level.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families
About the role
Our advice service provides over 2,000 kinship carers a year with easy access to expert advice and support to empower them to:
- realise their rights
- access the support to which they are entitled
- take the next step forward in tackling their challenges
- and navigate their way through a sometimes complex and confusing system.
We’re developing our advice service and investing in our team to make sure that we can support more kinship carers effectively. You’ll be part of a supportive team who keep kinship carers at the heart of their service.
The role of Advice Worker is pivotal in supporting kinship carers to access the right information, services and entitlements.
In this role, you’ll provide generalist advice and information to kinship carers in line with kinship carers’ preferred methods. Often, this will be by telephone, including taking live calls on our advice line, and by email. You will also need to respond to enquiries using video conferencing, text and other channels as we develop the service.
The type of person we’re looking for:
You will either have significant experience of providing advice to individuals on their rights, or you will have significant experience of providing support to kinship carers.
We will provide the training you need to undertake the role, as well as opportunities for development and progression.
You will need to be resilient and able to remain calm in difficult situations. You will have an eye for detail to identify the key issues requiring advice and the relevant legislation, guidance or practice. You will be firm, sensitive and professional in your approach and will be clear and assertive as you support kinship carers to get their needs met quickly and effectively.
The team work remotely, but there is the option to work from our office in London.
Key responsibilities include:
Advice provision:
· Respond to enquiries through a range of incoming channels. This includes taking calls on our advice line, as well as responding to enquiries submitted through our website, via internal referral or other channels.
· Provide high quality advice and information to kinship carers on their rights, entitlements and responsibilities in relation to: welfare benefits, local authority allowances, support from children’s services, kinship care arrangements and options, housing, sources of educational, parenting and legal support and other issues that may be required.
· Address all safeguarding concerns in line with policy.
· Make referrals and signpost to other services as necessary.
· Where appropriate, provide additional advice or support to enable the client to take action or undertake follow-up action on behalf of the client to move the case on.
· Facilitate access to our advice service for people with diverse needs.
Service quality, consistency and data management:
· Respond to all enquiries in line with Kinship’s advice service framework, standards and performance targets.
· Ensure independence, impartiality and confidentiality when dealing with kinship carers.
Professional and service development:
· Maintain an up to date knowledge of relevant legislation, policy and guidance.
· Support continuous development and improvement of the service.
Essential knowledge, abilities, skills and experience include:
· EITHER:
a) Minimum of 2 years recent experience of delivering advice work on social welfare issues (e.g. benefits, housing, education or social care) to members of the public.
OR:
b) Minimum of 2 years recent experience of providing support to kinship carers.
OR:
c) Experience equivalent to, or a combination of, a) or b) above.
· Experience of working with socially excluded or marginalised people and their
families.
· Detailed knowledge of the statutory systems that people with advice needs frequently encounter.
· Knowledge and evidence of good understanding of safeguarding issues and good practice.
· Excellent interpersonal skills, and particularly, a sensitive and professional telephone manner.
· Excellent written communication skills in English.
· Proven ability to research complex information and communicate this in an easily understandable way.
· Proven understanding and practice of keeping accurate and appropriate case records.
· Ability to work flexibly, collaboratively and effectively as part of a team.
· Ability to organise and prioritise a busy workload without close supervision.
· Confident in using digital tools, and an ability to learn new tools.
· A demonstrable commitment to apply equality, diversity and inclusion principles in all areas of work.
· Willingness to travel across England on occasion, as required (such as for events), working flexibly in response to the need.
· Right to work in the UK.
IMPORTANT: See attached Job Pack for full job description, person specification and other details
Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.
What we’ll offer you
Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time) as well as a generous pension scheme. This permanent role is open to flexible working. We have an excellent wellbeing offer including the Employee Assistance Programme. We will invest in your professional development with training and career development opportunities.
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
This is a fantastic time to join a supportive and well-established team within an organisation with rapid growth ambitions. This role will be what you make it and we’re looking for someone to seize this opportunity!
Please apply by submitting an updated CV that clearly reflects your experience so we can easily align to the essential criteria in the job pack.
In addition, please provide a cover letter answering the following 4 questions (up to 250 words per answer):
1. Give an overview of how your experience, qualifications and training equip you for the role of advice worker.
2. Explain why you want to work for Kinship.
3. What are the key skills and personal attributes that you would bring to the role?
4. What do you see as the biggest issues facing the advice sector today?
Please also include your notice period / earliest availability to start.
Your responses to the questions and the CV you provide will be reviewed anonymously.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have a fantastic opportunity for a Support Worker to join our team in our Residential Living Flat where we support eight adults with significant learning disabilities to live their best and most independent lives.
Essential Requirements for the Role:
- Flexible approach to working hours to include evenings and weekends.
- Ability to manage and administer medication.
- Willingness to support with personal care when necessary.
- A car driver and able to take residents to off-site activities driving the service’s VW Caddy.
- Willingness to provide emergency cover in the event of a colleague’s unplanned absence.
About Us:
The Stable Family Home Trust is a values-led organisation where people always come first. Our main purpose is to support adults with learning disabilities to develop the skills and confidence that enable them to live their lives as independently as possible; to participate in their local communities and be valued for the extraordinary contribution they make to our society. We run a varied and exciting day services programme from our three sites in Christchurch, Ringwood and Southbourne, and run supported living and residential living services in Southbourne and Ringwood.
The Trust is a Registered Charity established in 1980 by a group of families whose young adult children had learning disabilities - we now support over 100 people every year.
About You:
You are a kind and caring person who believes in the promotion of independent living for adults with learning disabilities. You are a strong advocate for enabling them to make their own decisions and choices and willing to encourage them to participate in activities that develop their skills and confidence.
You are a strong believer in collaboration to help achieve the best possible outcomes for our residents and have a pro-active approach to your work.
You are organised, reliable, and can manage your workload effectively while responding flexibly to the day-to-day needs of the residents and can demonstrate your commitment to maintaining a positive environment for residents and your colleagues.
About the Role:
As part of a small, close-knit team you will provide daily person-centred support and elements of personal care to eight residents, all with significant learning disabilities and some with physical disabilities, with a focus on supporting and promoting independent living as far as reasonably possible.
To be considered for this role, we can only consider UK based candidates with the right to work in the UK as we cannot provide visa sponsorship.
Interview Dates:
We have a rolling application process for this position and will interview as and when suitable applicants become available.
If we receive suitable applications and successfully appoint someone to this position, we will then close the job advert.
The client requests no contact from agencies or media sales.
We are seeking a highly motivated and experienced Technical Project Lead to manage and collaborate with an external development/implementation partner and coordinate the smooth adoption of Salesforce within the Charity. This critical role will be responsible for the full project lifecycle, from planning and requirements gathering to execution, testing, training, and post-implementation support. You will be the central point of contact for all project stakeholders, ensuring seamless communication and collaboration throughout the project.
Main Responsibilities
- Work with the Director or Finance & Operations (DFO) to invite tenders for and engage a development / implementation partner to support the adoption of this phase of Salesforce implementation
- Work with the development/implementation partner to develop detailed project plans, timelines, budgets, and resource allocation. Manage the execution of these plans, tracking progress, and ensuring on-time and within-budget delivery.
- Coordinate with the implementation partner to gather and document business requirements from relevant team members to translate these into technical specifications.
- Lead and motivate key stakeholders including the implementation partner and end-users. Foster a collaborative environment and ensure effective communication between team members.
- Act as the primary point of contact for all project stakeholders, providing regular updates on project status, risks, and issues. Manage stakeholder expectations and ensure their buy-in throughout the project.
- Identify, assess, and mitigate potential project risks. Develop contingency plans to address unforeseen challenges and ensure project success.
- Define and implement quality assurance processes to ensure the delivered Salesforce solution meets business requirements and is free of defects. Oversee testing activities and ensure proper documentation of test results.
- Develop and execute change management plans to ensure smooth user adoption of the new Salesforce solution. Provide training and support to end-users.
- Manage project budgets effectively, tracking expenses and ensuring cost-effectiveness.
- Maintain comprehensive project documentation, including project plans, requirements documents, technical specifications, test plans, and user manuals.
- Providing updates against outcomes / budget to the Director of Development (Grants/Major Gifts) to enable rigorous, timely feedback to the project funder.
Person specification
- Proven experience (three years minimum) of leading digital transformation projects, with a strong focus on Salesforce implementations and customisations and a strong record of success.
- Deep understanding of Salesforce platform capabilities.
- Excellent project management skills, including budget and stakeholder management.
- Excellent communication, interpersonal and leadership skills with the ability to explain technical concepts to diverse audiences.
- Ability to work effectively in a fast-paced, dynamic environment.
- Ability to manage, coordinate and get buy-in from technically inexperienced team members.
- Experience with data migration and integration is a plus.
- An understanding of safeguarding data, confidentiality, safe working practices and GDPR compliance.
- Knowledge of appropriate project management frameworks (agile, waterfall) to set project scope, meeting key milestones and budget constraints
- An understanding of equal opportunities issues and a commitment to diversity.
- Commitment to Create, its activities and mission.
Terms & Conditions
- This is a part-time (0.6 FTE), fixed term contract for one year, with a review to extend at the end of that term.
- This role is based in London.
- Salary: £45,000 per annum pro rata (0.6 FTE).
- Holiday: 25 days (including 3 faith days*) + 8 Public Holidays pro rata.
- A beautiful office based in the City of London. Hybrid working is available following induction period.
- 21-hour week: standard office hours are 9.30am-5.30pm, Monday to Friday with an hour for lunch. Work outside these hours is required on occasions.
- The opportunity to visit projects and Showcase events.
- As part of Create’s Green Action Plan, the charity offers the Cycle to Work scheme. T&C Apply.
- In line with Create’s Safeguarding Policy, all staff are required to have a Disclosure and Barring Service (DBS) check, which Create will carry out upon appointment.
* Create closes the office over the Christmas period. For staff members who celebrate other faith days, however, the charity is happy to discuss alternative dates.
Create is committed to a policy of equal opportunities embracing diversity in all areas of activity and positively welcomes applications from disabled people and people of all ethnicities.
The client requests no contact from agencies or media sales.
Join Us in Making a Difference at Marie Curie
Marie Curie is the UK’s leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.
Your Role in Our Vision
As a Supporter Relations Officer, you will play a key role in providing fundraising and administrative support to the Fundraising directorate.
Your work will ensure that supporter inquiries are handled with care, registrations for fundraising appeals and campaigns are seamlessly managed, and all fundraising events are executed to the highest standard.
Is This Role for You?
- Ability to communicate effectively with supporters and colleagues, ensuring clear and positive interactions.
- Strong focus on delivering outstanding Supporter Service with empathy and professionalism.
- Proficient in prioritising and managing multiple tasks efficiently to meet deadlines.
- Excellent ability to build meaningful relationships with supporters and colleagues, fostering collaboration and trust.
- High ethical standards and reliability in handling sensitive information and responsibilities.
- Capacity to address challenges and resolve issues effectively as they arise.
- Ability to work independently while maintaining focus and drive to meet objectives.
Key Responsibilities
- Manage supporter inquiries, registrations, and communications for fundraising appeals, campaigns, and events.
- Provide administrative assistance to ensure the smooth execution of fundraising activities across the directorate.
- Assist in planning and coordinating a variety of fundraising events to meet organisational goals.
- Oversee multiple ongoing activities, ensuring all tasks are completed accurately and efficiently.
- Collaboration: Work closely with colleagues across the charity to address issues and maintain seamless operations.
- Uphold the highest standards of Supporter Service, ensuring a positive experience for all stakeholders.
- Actively committed to Marie Curie’s values, role models behaviours with authenticity and purpose.
What You’ll Need
- Proficiency in Microsoft Office packages
- Excellent written, verbal and oral communication skills
- Experience in customer services
- Ability to multi-task and prioritise workload
Please see full job description here
How to Apply
Submit your CV and cover letter online, highlighting your most relevant skills and experiences for this role. Please also include your preferred location.
Application deadline: Sunday 20th July 2025
Salary: £22,386 - £23,600
Contract: Full time contract (12 month) and 1 permanent role
Location: Hybrid Remote
Why Join Marie Curie?
- Flexible working arrangements
- 25 days of annual leave plus bank holidays
- Pension contributions up to 7.5%
- Loan schemes for bikes, computers, and season tickets
- Continuous professional development opportunities
- Enhanced wellbeing and employee assistance programmes
- Membership discounts through the Blue Light Card
- AND SO MUCH MORE!
Join us in shaping a society where everyone receives the care they deserve at the end of life. Let’s make a lasting impact together.
Marie Curie is committed to diversity, inclusion, and creating a safe and supportive workplace for everyone. We encourage applications from individuals of all backgrounds and lived experiences
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
WMUK is looking for a passionate and experienced nurse to bring their specialist haematology expertise to our small but ambitious charity team.
You’ll have a background in caring for people living with blood cancer, and ideally, experience or knowledge of supporting those with Waldenstrom’s macroglobulinaemia (WM).
As the only UK charity who solely focus on WM, we have big plans to expand and evolve our support services. Reporting to our Chief Nursing Officer, and working closely with our Community Support Navigator, you will play a central role in evolving and delivering a support programme that meets the clinical and holistic needs of WM patients, their families, and friends.
A key part to this role will be managing the UK’s only dedicated support line for people affected by WM. You’ll provide guidance, emotional support, and practical help to the 4,000 people living with WM and their loved ones – helping them understand their diagnosis, prepare for appointments, and ultimately feel empowered to live well with their condition.
You will also be leading the development and launch of The WMUK Support centre, an innovative new online service, bringing WM specialists together to offer tailored, holistic support across the UK.
This is a unique and rewarding opportunity to apply your clinical expertise in a broader context, and really make the role your own. You’ll play a central part in shaping the patient experience and advancing the charity’s vision that everyone affected by WM can live longer, better-quality lives, supported every step of the way by WMUK.
As a small team, finding the right person is crucial — especially as the patient experience is at the heart of everything we do. We’re open to flexible working hours to help make that possible so please do get in touch if you would like to discuss this further.
Please provide us with a copy of your CV, and a covering letter that explains why you feel you are the best fit for this role.
The client requests no contact from agencies or media sales.
Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.
Your role in our mission…..
To ensure we can continue our important work, our Fundraising team are incredibly important. Since the pandemic, fundraising at Marie Curie has been through a lot of change. However, the organisation recognises the importance of our activity within communities across the UK and community fundraising has been invested in.
What you will be doing
- Be the primary contact for supporters, patients, and families and offer excellent service to supporters through various communication channels.
- Develop strong internal relationships to enhance fundraising efforts and support Marie Curie activities. Help identify and engage new supporters.
- Record, bank, and process supporter income in line with Marie Curie policies. Maintain accurate financial and supporter records.
- Provide stewardship for Fundraising My Way participants, local fundraising groups, volunteers, and third-party eventers.
- Manage collection site bookings and permits, contact volunteers, dispatch materials, and ensure proper follow-up and record-keeping for collections.
What you will need
- Good verbal and written communication skills demonstrating a sensitive approach
- Good IT skills including Word processing, email and spread sheets and a working knowledge of databases
- Excellent people and customer service skills.
- Able to engage with supporters and families in support of their fundraising activities.
Please see the full job description here
Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.
Close date for applications: Monday 21st July 2025
Salary: £22,222 – £24,350
Contract: Full Time, Permanent
Based: Penarth Hospice
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave plus flexible bank holidays
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments.
The client requests no contact from agencies or media sales.
Personal Safety Project Customer Service Liaison/Administrator
Salary £10,082.80 pro rata (£25,207 FTE) Part Time / 14 hours per week
Age UK Croydon’s very successful Personal Safety Project (Falls Prevention) for older people in Croydon is recruiting a new Customer Service Liaison/Administrator. If you are an enthusiastic, passionate and organised individual, this could be the role for you.
Our Personal Safety Project (PSP) is a free service which aims to help older people who have fallen or are at risk of falling at home. The service is available to anyone aged 50 and over who lives in the borough of Croydon.
Our trained assessors carry out a comprehensive risk assessment to identify potential causes of falls and hazards in the home and can arrange for stair rails, grab handles and other necessary aids to be supplied and/or fitted, free of charge. The project can provide ongoing telephone support for up to six weeks to monitor the risk of further falls post engagement.
If you are passionate about supporting older people to remain safe and independent at home and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.
We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.
Full training will be provided; the important qualities we are looking for are:
· Excellent communication and listening skills
· Organised with ability to manage a caseload
· Ability to accurately record and store information
· Excellent organisational and time management skills
· A cheerful, friendly and outgoing personality
Applications sent by post should be marked confidential and for the attention of:
Recruitment, Age UK Croydon, 81 Brigstock Road, Thornton Heath, CR7 7JH
This post is subject to a disclosure and barring service check.
CVS not accepted.
Closing date for applications: 9am, Tuesday 5th August 2025
Interview Dates: Tuesday, 12th August 2025
We reserve the right to close the vacancy early if a suitable applicant is found before the advertised closing date.
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Regional Youth and Community Director
OASIS UK – Youth and Community (OCP)
Permanent, full-time post, 40 hours per week, inclusive of breaks
Salary: £51,959 per annum (£54,669 p.a. London Weighting for London based staff)
At an exciting and key stage in our journey we have the opportunity for Youth and Community Directors to join our team supporting Oasis’ youth and community work in neighbourhoods in the following regions;
- London and South East (North, Central and South London and Kent - five local Oasis charities)
- North West (Greater Manchester – two local charities, and two regionwide youth violence contracts)
- North East (NE Lincs, Humber, Bradford and Sheffield – four local charities)
With accountability to the Oasis CEO for Youth and Community the role of the regional Youth and Community Director will have three main functions:
1 Strategic management oversight of local Youth and Community teams
2 Regional development, working alongside other functions within the Oasis family
3 Being part of the national Youth and Community leadership team
The Youth and Community Director will have strategic management oversight of local Youth and Community teams in the region, providing accountability and support to the local leaders and charity boards. This responsibility area falls into two categories; those the Director is directly responsible for, and those they are responsible for ensuring are carried out by those within their region.
ORGANISATIONAL CONTEXT
Oasis neighbourhoods are local places of activity that provide integrated, high quality and diverse services to benefit the whole person and the whole community. The Oasis ethos stems from our Christian roots and is an expression of our character - it is a declaration of who we are and therefore the lens through which we assess all we do. This is encapsulated by the following five statements:
a passion to include everyone
a desire to treat everyone equally, respecting differences
a commitment to healthy and open relationships
a deep sense of hope that things can change and be transformed
a sense of perseverance to keep going for the long haul
An Oasis neighbourhood is a community movement and the joining together of all the work Oasis does in any one place, which could include foodbanks, debt advice centres, family support and advice services, healthcare, youth work, children’s work, alongside other Oasis activities in that community, including formal education through Oasis Academies.
The Youth and Community function of Oasis is responsible for the wider community work that takes place within Oasis neighbourhoods, working closely with the other functions of Oasis to outwork our vision. In relation to governance, Oasis Community Partnerships is the national charity, with each local team operating from their own local Oasis charity.
This is an exciting opportunity to be part of a growing national organisation, making a difference to communities on a local level, whilst also influencing the national landscape. As part of the package, Oasis offers:
- A pension scheme, currently offering 7% employer contribution
- A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)
Please contact us to arrange for an informal conversation with our CEO to find out more about the role. If you are interested in this position, please send your CV and a covering letter (ensuring you refer to the job description and person spec).
The successful candidates must have the right to work in the UK. Oasis cannot assist with sponsorship or visas.
We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers to application, please let us know.
Completed applications should be returned by 9AM on Monday 21st July.
Interviews will take place week beginning 28th July. (Shorter more informal calls may be arranged the previous week to assist with shortlisting)
Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.
Oasis supports Equal Opportunities. Registered Charity No. 08749179
Candidates must have the correct right to work in the UK documentation.
The client requests no contact from agencies or media sales.
Suffolk Wildlife Trust is seeking a Membership Assistant to support the delivery of an exceptional experience for our 27,000 members and help drive our mission to bring nature back to Suffolk. This role is central to the effective administration of our membership schemes, ensuring that members feel valued and connected to the work of the Trust.
The Membership Assistant will manage the day-to-day processing of memberships, including maintaining accurate records in our CRM system (Charity CRM by Access), handling payments and Gift Aid, responding to member enquiries & issuing welcome packs and renewal reminders. Working closely with the Senior Supporter Development Officer, they will help improve and streamline our systems, contributing to membership growth and retention.
The role includes co-ordinating the distribution of membership resources, including promotional materials and our members’ magazine, supporting a network of volunteer magazine deliverers across the county.
The post holder will act as a key user of our CRM system, helping colleagues across the organisation use it effectively and in line with GDPR. They will assist with system maintenance, data integrity and provide administrative support for wider fundraising activities. This is a varied and rewarding role for someone who is highly organised, people-focused and passionate about making a difference for wildlife and people in Suffolk.
This is a fantastic opportunity to get involved with a local wildlife trust and do amazing things for wildlife.
This is a permanent role and we are advertising as a full-time position (37.5 hours per week, Monday to Friday). Applications will be considered from applicants seeking part-time hours (22.5 hours per week upwards, We can be flexible on days and hours worked).
The role will be based at our Head Office Brooke House, in Ashbocking, and we operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary will be £23,998.00 (as a full-time equivalent).
To apply for this opportunity, please submit an application via our website by 12:00 noon on Friday 18 July 2025 with interviewed planned for Monday 04 August 2025. The application process will include uploading a CV and optional cover letter.
Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail plus public engagement staff receive logo clothing.
Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.
The client requests no contact from agencies or media sales.
Do you want to join a team of expert fundraisers, providing topclass stewardship to Target Ovarian Cancer supporters? Could you help drive supporter engagement and maximise income from public fundraising activites by giving our supporters the best experience?
We are an ambitious charity, building on our achievements and targeting what’s important to stop ovarian cancer devastating lives - symptoms awareness, early diagnosis, better treatments and support for all. We are also investing in our future. This is an exciting time to be joining Target Ovarian Cancer as we continue to grow as an organisation. Join us and together we'll fight for a world where everyone with ovarian cancer lives.
We are looking for an Interim Supporter Engagement Officer on a 12 month fixed term contract, who will be the first point of call for supporters across four areas of our fundraising programme: in-memory giving, individual giving (cash & regular gifts), community & events fundraising and social challenges/virtual fundraising.
Our Public Fundraising Team works closely together to steward our supporters, you would be responding to incoming queries, delivering established stewardship journeys and helping to shape the development of new ways of communicating with our supporters.
The role is a full time, 35 hours per week, fixed term position. We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office in Angel, London when required. Please contact us if you would like to find out more about how frequently you would likely be required in the office for this role.
Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK.
Please submit your application by 23:59 on 22 July 2025. First interviews will be held on 28 July 2025.
We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
SANE is a UK-wide mental health charity working to improve the quality of life of anyone affected by mental illness. It aims to raise awareness and understanding of all mental health conditions; fight to improve frontline mental health services for individuals and carers; provide support, information and guidance through SANEline, our Call Back service, email and text support. SANE also promotes and host research into causes, treatments and therapies through its Prince of Wales International Centre for SANE research.
About the role:
We are looking for a compassionate and committed Youth Support and Project Officer to join our SANEline Services team with a dedicated focus on supporting young people affected by mental health.
In this role you will;
- Deliver emotional support and to both adults and young people
- Shape and lead on a youth helpline and/or written service
- Liaise with external agencies and services
- Help build and shape youth focused services at SANE
You will bring;
- Experience of supporting young people with mental health needs ideally in complex situations
- Strong safeguarding knowledge
- A trauma informed, empathetic and resilient approach to support
- The ability to build trust and rapport with young people and families
Salary: £30,000-32,000 per annum, depending on experience
What can you expect?
- To work within SANE’s framework, including regular check-ins, debriefs. To receive training specific to your role and the wider SANEline services.
- To become part of an established and diverse team.
- To gain exposure to a wide range of mental health problems.
- To gain valuable practical experience in providing emotional support to both adults and young people.
- A culture where team members support and learn from each other.
- A warm supportive and encouraging environment.
Please note: This role may close early if a suitable candidate is found, please do not delay in submitting your application as interviews are taking place on an ongoing basis
Closing date: Midday 23rd July 2025 – early applications encouraged
To apply: Please complete your application before the closing date, addressing all areas on the job description and person specification (downloadable below) and tell us why you want to work for SANE. Applications without a supporting statement will not be considered.
The client requests no contact from agencies or media sales.