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Page 51 of 73
Bristol, Bristol City (Hybrid)
18.50 per hour
Part-time (8-10 hours a week; evenings and occasional weekends )
Contract (12 Month Contract)

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Join Self Injury Support at a time of growth and transformation.

Self Injury Support is the UK’s leading charity supporting people affected by self-harm. We provide trauma-informed, non-judgemental support through helpline, text, email and webchat services. Our mission is to reduce isolation, improve understanding, and ensure that those affected by self-harm are met with compassion and connection — not stigma. 

We are now looking for a Freelance Listening Services Assistant to support the delivery and expansion of our national services. 

About the role 

This role provides essential support to our Listening Services Coordinators and volunteer team, helping us to deliver high-quality, person-centred services. You will be involved in supervising volunteers, supporting service delivery, and contributing to service development at a time when we are expanding to meet growing need. 

This is an exciting opportunity to make a meaningful impact while working flexibly, in a supportive and values-led team. 

Key responsibilities 

  • Support volunteers: Assist in supervising and supporting a team of trained volunteers delivering helpline, text and email support 

  • Deliver services: Help coordinate high-quality, trauma-informed listening support to people across the UK 

  • Support growth: Contribute to service development, including new shifts and delivery models 

  • Maintain quality and safety: Uphold safeguarding, confidentiality, and data protection standards 

  • Use data to improve: Monitor performance and user feedback to help strengthen services 

About you 

We’re looking for someone who is: 

  • Experienced in working or volunteering on mental health, support, or listening services 

  • Confident supporting others in emotionally complex situations 

  • Skilled at communicating with empathy, professionalism and clarity 

  • Highly organised and reliable; able to work independently and as part of a team 

  • Committed to trauma-informed, inclusive and person-centred practice 

What we offer 

  • A flexible, freelance role with a national charity leading in the self-harm sector 

  • The chance to shape the future of life-changing services 

  • A supportive and collaborative working culture 

  • Competitive hourly rate  

Deadline: Interviews will be held on a rolling bases until we find a suitable candidate 

The successful candidate for this role will undergo an Enhanced DBS Check. It’s important to note that past convictions won’t necessarily preclude candidates from working with Self Injury Support; and that suitability for the role will be assessed on a case-by-case basis.

Application resources
Posted by
Self Injury Support View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 08 August 2025
Closing date: 07 September 2025 at 12:58
Tags: Advice / Information, Training / Learning, Advocacy, Volunteering Management, Counselling, Helpline, Mentoring / Coaching, Monitoring and Evaluation, Psychology / Therapy, Safeguarding, Victim Support, Wellbeing, Women's Rights, Youth / Children, Social / Support Work

The client requests no contact from agencies or media sales.