Charity manager volunteer roles in calne, wiltshire

Join the leading national charity dedicated to supporting premature and sick babies, their families and NHS staff. We are recruiting for up to four new Trustees to join Bliss’ passionate and dedicated Board.

Who are we looking for?

We are recruiting up to four new Trustees to join our passionate and dedicated Board, and are keen to increase the range of voices on the Board to bring in different experiences and skills, which is essential if we are to make the best decisions for Bliss and for the babies we serve. 

You don’t need to have been a Trustee before, nor do you need to have direct neonatal experience, as long as you are passionate about improving neonatal care across the UK.

In this round of Trustee recruitment we are particularly interested in bringing the skills and experience of younger individuals (under 30), those from minority ethnic communities, and those with lived experience of or insight into socio-economic disadvantage.

We are also keen to hear from people who bring one (or more!) of the following:

• Experience of AI and data, with the ability to apply this to an organisation of Bliss’ size and scale
• Experience of marketing or branding, and the knowledge of how this applies in the context of the charitable sector
• A neonatal healthcare professional – we are particularly interested in recruiting an allied health professional / psychology professional
• A professionally qualified accountant.

How to apply

For more details about the role and how to apply, including the support that Bliss provides to Trustees, please see the Bliss website and the attached recruitment pack.

Recruitment timeline

• The deadline for applications is 9am on Tuesday 13th May 2025
• Interviews will be held online in June
• Successful candidates will take part in induction meetings over the summer, before joining the Board away day in September and being formally appointed at the October 2025 Board meeting.

We are looking for two dynamic and self-motivated fundraising interns to join our team across the next 6 months. We are looking for:

1. A trusts and foundations intern
2. A campaigns intern 

More details regarding both roles are found below!

About EduSpots

EduSpots is an innovative, dynamic, and community-orientated UK and Ghanaian registered charity which connects, trains, and equips grassroots voluntary educators (named ‘Catalysts’) to drive community-led change through education spaces named ‘Spots’. Our vision is of a world in which communities unite to create the futures they want to see, through education.

Since 2016, through collaborating with over 400 local voluntary community educators and actors – named ‘Catalysts’ – who take a central leadership role in the development of the network, we have supported 50 communities in creating and running community-led and owned education spaces named ‘Spots’’. Together, we are developing a model for a community-led education space with accompanying network engagement that could have global relevance. Read our model of change document here.

Our Ghana-based team creates collaborative learning opportunities through three leadership programmes for Catalysts which are increasingly facilitated by the EduSpots app: the Ignite, Catalyse and Inspire Mentoring Programmes. These enable the Catalysts to lead EduKidz (early years education), DigLit (digital literacy), EcoSTEM (STEM and environmental education) and Ignite Equity (gender equity) clubs for learners typically aged 3-16, alongside locally designed education projects, reaching over 10,000 learners of all ages annually. Read our 2023 Annual Report here and our recent independent evaluation here.

We are in an exciting period of our development, having more than doubled our income, programme breadth and reach in the two years, with a recent independent evaluation by Expectation State offering further evidence in support of our model’s outcomes. We have been recently selected for two accelerator programmes, who are supporting us as we consider the scaling potential of our model.

We won the Tes International Award in 2018 and the Big Give Supporters’ Choice Award in 2022, and we were recently selected as a finalist for the 2023 Their World Scale-Up Innovation Prize. In 2021, our Founder was a Finalist in UNESCO-backed The Varkey Foundation’s $1 million Global Teacher Prize.

We are excited by our future. 

About this role

Location: Remote working (any location)

Reporting to: Trusts and Foundations Manager

Hours: 8 hours/week, flexible

Salary: Voluntary, expenses paid where relevant

Key areas of delivery 

We have two internships opening currently:

1. Trusts and Foundations Intern 

This intern will work closely with our experienced trusts and foundations manager, to support the research process behind identifying trusts and foundations that align with our work, and building a strong case for support of our work.

They will be given the opportunity to learn about grant writing, and in time, complete funding applications with supportive feedback, also contributing ideas to the fundraising team strategy more widely in a friendly, open team environment.

2. Campaigns Intern 

Following the launch of the Bike 2 My Roots Campaign, where Ghanaian cyclist, Emmanuel Adjei is aiming to cycle 10,000km from Munich to Accra this summer, we are looking for an intern to support with management of this campaign, including supporting the organisation of the ‘spin-off’ events as we encourage cyclists across the world to cycle, and fundraising, alongside him!

For this role, you will need strong social media and communications skills, with an aptitude for relationship building and the proactivity to reach out to people for support, across the cycling community and beyond! If you love cycling, that would be an added bonus! 

For both roles, candidates should be flexible and be ready to develop basic Canva design skills if you don’t have these skills already. You would join all team meetings and our in-house professional development programme.

Personal specification 

We are looking for interns with the following:

• Strong communication skills – e.g. written and verbal in English.
• Strong IT skills – e.g. ability to use Microsoft Office, Google Drive, social media etc.
• An ability to work independently with minimal support, with the proactivity to reach out to team members when necessary.
• A genuine interest in learning about education and international development
• A team player, willing to listen to others and respond to feedback quickly and input into the EduSpots community.
• An ability to use Canva design software is desirable, or else a willingness to learn.
• A genuine passion for making a tangible impact on educational opportunity through this role
• A desire to be part of a supportive and passioante education community, with a specifc interest in community-led change.
• Be willing to communicate via WhatsApp and use Google drive

We would like the selected interns to start immediately, and by the start of June. The internship is flexible in timings, but likely for 6 months with a 3 month review period. 

Please send a cover letter and updated CV addressed to the CEO, Cat Davison by Tuesday 6th May explaining your key areas of experience, interest and motivation for applying for one of both of roles.

No one should die because they needed first aid and didn’t get it. St John Ambulance teaches people first aid so they can be the difference between life and death, and you can help us do this.

We are seeking Event Nurses to respond to and manage emergency calls/incidents whilst attending events. Event nurses shall provide specialist, clinical, social and holistic care and undertake clinical assessment and interventions in the pre-hospital environment, which may include venues such as stadia, concert halls, motorsports tracks, road races etc. This will mainly involve working in treatment units or temporary event medical centres.

Successful candidates will be registered nurses with the NMC and be able to provide evidence of CPD activity within the previous 12 months.

The closing date for this role is: 31/12/2025

Are you a Clinical Supervisor interested in supporting counsellors and therapists?

Burning Nights CRPS Support has a highly skilled counselling and therapy team who provide counselling and psychotherapy to adults and children who have been affected by a debilitating pain condition, Complex Regional Pain Syndrome (CRPS). This team is expanding rapidly and we are now looking for 2 volunteer Clinical Supervisors to join this team ensuring we can continue the provision of our vital emotional support services to this community. We would ideally like to take on 2 Clinical Supervisor supporting a small group of therapists who specialise in a range of modalities.

All our Counselling and therapy team help to develop our growing mental health support service for patients, families and carers affected by Complex Regional Pain Syndrome (CRPS). As a volunteer with the CRPS Counselling & Therapy Service, your skills and experience as a Clinical Supervisor will be providing support to therapists who offer therapy to vulnerable individuals, many of whom are isolated and in need of mental health support.

Depending on your qualifications, skills and experience, you will provide group and 1-2-1 Supervision support for counsellors or psychotherapists who provide counselling support or specialist services, such as general talking (person centred) therapies, integrative therapists, Cognitive Behavioural Therapy (CBT) or Eye Movement Desensitization and Reprocessing (EMDR) for CRPS patients, their loved ones and carers. The service currently offers specialist support to anyone over the age of 5 who is affected by CRPS.

Key Tasks and Objectives

• Facilitate Clinical Supervision group sessions on a monthly basis (online) and ideally be able to offer at least 1 or 2 supervisees on 1-2-1 basis mainly trainees

• Administer this supervision from invitation through to record keeping

• Take part in complex case allocation meetings with the Clinical Lead

• Maintain appropriate clinical records of all work and to report, along with any concerns on individuals or their practice to the Clinical Lead

• Commitment to ongoing supervision of supervision practice at Burning Nights CRPS Support as well as engaging in separate own personal supervision as/if appropriate

• Work flexibly as part of a small team as necessary to provide maximum coverage for supervision, such as in the event of emergencies

• Abide by all Burning Nights CRPS Support policies and procedures

• Adhere to BACP, BABCP (or other appropriate therapies governing body) Ethical Framework

Key Skills, Qualifications and Experience

Essential:

• Psychotherapy/Counselling qualification with a minimum of 2 years post qualification experience in a similar field

• Qualification in Clinical Supervision - ideally level 7 or above (could also suit experienced counsellors who require a placement during Clinical Supervision placement, or experienced counsellors wishing to gain experience in supervision)

• Accreditation/registration (or working at the level of or towards this qualification) as a Supervisor with BACP/HCPC/BABCP or equivalent

• Significant proven experience of supervising individual counsellors/psychotherapists from a range of training backgrounds 

• Appropriate and proven clinical experience of working with clients with a range of difficulties including complex medical health issues, loss and bereavement. Ideally experience of working with clients living with or affected by chronic pain or chronic conditions

• Willingness to engage in any Burning Nights CRPS Support training

• Understanding of issues regarding confidentiality and management of risk within a counselling service

• Good administrative skills

• Understanding of the voluntary sector

• Commitment to on-going engagement in personal supervision

• Knowledgeable of and committed to equalities’ provision

Desirable:

• Appropriate and proven clinical experience of working with clients living with or affected by chronic pain or chronic conditions

• Being able to supervise therapists who work in therapy such as CBT, ACT, EMDR etc

• Experience of working within a low-cost / free voluntary sector counselling setting

• Experience of working within the voluntary charity sector

The Salusbury World advice team have been successfully helping clients to navigate welfare benefits, immigration problems, housing support and to find work for 20 years. 70% of our clients require an interpreter. 

We particularly need interpreters to support our Arabic-speaking clients.

Some appointments take place virtually and some are face-to-face appointments, usually in the London borough of Brent. 

Your main tasks will be to: 

*offer clear independent interpreting of the client’s issue and responses from the advice worker to the client. 

*support clients from a variety of Arabic-speaking countries, many with almost no English.

Experience of interpreting is desirable but not essential. You need a warm personality and an ability to build a rapport with people quickly, a high standard of English, and a non-judgemental and supportive approach.

Commitment: this is an irregular commitment, as and when needed. It is likely to be 2 or 3 hours per month but may be less.

We offer induction training, support and reimburse travel costs. 

We are seeking a volunteer Trustee to join the Board of Trustees at WORTH to collectively oversee the administration and financial governance of the charity. The board is our governing body, providing strategy and direction and ensuring WORTH is run according to the rules.

We would particularly welcome applications from individuals with business, finance and fundraising experience in corporate or charity sectors to join us.

About WORTH

WORTH is a charity providing long term aftercare to women affected by Domestic Abuse. We offer clients 1-1 support and a range of wellbeing groups including art, writing, music and self-defence to help rebuild their confidence and self-esteem.

We provide a safe space for clients to share experiences, give and receive practical and emotional support, learn new skills, reduce isolation, build friendships, and give women their voice back. It is a space where women can focus on their future and we can support our clients in their healing, post abuse.

To be able to provide this support we rely on a great team of volunteers with a wide skill set and a whole lot of passion to enable our services to work effectively.

Our Board of Trustees play a vital role in making sure that WORTH achieves its core purpose. They oversee the overall management, administration and governance of the charity. They also ensure that WORTH has a clear strategy and that our work and goals are in line with our vision. Just as importantly, they support and challenge the CEO to enable WORTH to grow and thrive and support more women in need.

Trustee Duties:

• Support and provide advice on WORTH's purpose, vision, goals and activities.
• Approve operational strategies and policies, and monitor and evaluate their implementation.
• Oversee WORTH's financial plans and budgets and monitor and evaluate progress.
• Ensure the effective and efficient administration of the organisation.
• Ensure that key risks are being identified, monitored and controlled effectively.
• Review and approve WORTH's financial statements.
• Provide support and challenge to WORTH's CEO in the exercise of their delegated authority and affairs.
• Keep abreast of changes in WORTH's operating environment.
• Contribute to regular reviews of WORTH's own governance.
• Attend regular Trustee Board meetings and be adequately prepared to contribute to  discussions.
• Use independent judgment, acting legally and in good faith to promote and protect WORTH's interests, to the exclusion of their own personal and/or any third party interests.
• Contribute to the broader promotion of WORTH's objects, aims and reputation by applying your skills, expertise, knowledge and contacts.

As a small charity, there will be times when trustees will need to be actively involved beyond Trustee Board meetings. This may involve scrutinising meeting papers, leading discussions, focusing on key issues, providing advice and guidance on new initiatives, or other issues in which the trustee has special expertise.

What we are looking for

We are looking for people willing to bring energy, enthusiasm and commitment to the role, and who will broaden the diversity of thinking and skills on our Board of Trustees. We are particularly interested in candidates with business, finance and fundraising experience.

Previous governance experience is preferable but not essential. The role is open to remote and local applicants.

Applicant minimum age is 18.

Personal skills and qualities

• Willingness and ability to understand and accept their responsibilities and liabilities as a Board of Trustees and to act in the best interests of the organisation.
• Ability to think creatively and strategically, exercise good, independent judgement and work effectively as a board member.
• Effective communication skills and willingness to participate actively in discussion.
• A strong personal commitment to equity, diversity and inclusion.
• Enthusiasm for our vision and mission.
• Willingness to lead according to the values of WORTH.
• Commitment to Nolan’s seven principles of public life: selflessness, integrity, objectivity, accountability, openness, honesty and leadership.
• Knowledge and experience of business, finance and/or fundraising.
• An understanding of Domestic Abuse is an advantage but not essential as training will be provided.
• An understanding of client confidentiality, safeguarding, diversity and inclusivity in the services provided by WORTH.

Terms of office

• Trustees are appointed for a two year term of office, with eligibility to renew and serve for two further terms to a maximum of six years.
• This is a voluntary unpaid position.

Time commitment

• Attending a minimum of six trustee board meetings annually, meetings are held remotely via Zoom once every two to three months.
• Attendance at ad hoc trustee meetings in addition to the minimum six annual meetings.

Position: Volunteer Grant and Trusts Researcher

Location: Flexible (mostly remote, but option to work onsite at our Rochester office)

Commitment: Flexible, ad hoc (e.g. 5–10 hours per week)

Reports To:  CEO

About Holding On Letting Go (HOLG):

Holding On Letting Go is a charity supporting bereaved children, young people, and their families after the loss of a loved one. We provide specialist bereavement support, training for professionals, and outreach programmes to help children navigate their grief in a safe and understanding environment.

Role Overview:

We are looking for a proactive and detail-oriented volunteer to support our fundraising efforts by researching funding opportunities and helping to organise grant applications. This role is ideal for someone with strong research and organisational skills who is eager to make a meaningful impact in a flexible and remote capacity.

Key Responsibilities:

• Research and identify grant and trust funding opportunities that align with HOLG’s mission and activities.
• Compile key information about each funding opportunity, including deadlines, eligibility criteria, application questions, and funder priorities, in a structured format.
• Assist in reviewing and prioritising potential funding opportunities based on suitability for HOLG.
• Organise and archive past grant applications, ensuring a structured and accessible digital filing system.
• Support the team by keeping funding research up to date and easy to access for future applications.
• Collaborate with finance/fundraising staff to ensure grant research aligns with fundraising priorities.

Qualifications and Skills:

• Strong research and analytical skills.
• Excellent organisational and time-management abilities.
• Ability to work independently and maintain attention to detail.
• Proficiency in using spreadsheets, online databases, and digital filing systems.
• Interest in fundraising and nonprofit grant processes (previous experience a plus but not essential!).
• Passion for HOLG’s mission and supporting bereaved children and families.

Benefits to You:

• Gain hands-on experience in nonprofit fundraising and grant research.
• Develop research, organisation, and funding application skills.
• Make a direct impact by supporting a charity that helps bereaved children and their families.
• Flexible, remote volunteering with the opportunity to shape the role to suit.

How to Apply:

If you’re interested in this role, please send your CV and a brief statement of interest with the subject line "Volunteer Grant and Trusts Administrator Application".

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

We have 250 local groups which play a vital part in supporting people affected by MS across the UK. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Group Coordinator for our Cirencester and South Cotswold group. As our local Group Coordinator you’ll take the lead in making sure your local group works as effectively as possible. You’ll recruit, induct and support other group volunteers to make sure your group’s activities meet the needs of your local MS community. You can see a video about one of our Group Coordinators here.

In this role you’ll be able to develop your leadership, management, communication, organisation and motivation skills. 

Time Commitment

We estimate this role will need around 5 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the Cirencester and South Cotswold area to carry out this role.

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator

Fundraisers wanted to support East London Waterworks Park in developing and implementing our fundraising strategy.

East London Waterworks Park is a volunteer-led charity that has won a 2024 New London Architecture award and raised £2m towards buying land from the Department for Education to transform the 14-acre Thames Water Depot on Lea Bridge Road on the border of Waltham Forest and Hackney, into a new biodiverse park with natural swimming ponds, forest schools and community spaces. 

We are looking for fundraisers to contribute to our community-led fundraising strategy, to develop relationships with funders and to write funding applications. 

You would join our fundraising circle, which coordinates our fundraising efforts. It is currently exploring grant opportunities and developing relationships with businesses and other funders. We meet online on Google Meet and volunteers complete agreed tasks remotely. 

If you have experience in writing grants and funding applications, corporate fundraising, philanthropy, or any other aspect of fundraising, it would be great to hear from you. 

We are keen fundraisers but we are lacking professional expertise and experience and we would love your help and input. We would welcome one-off advice on the phone or in person, as well as longer term volunteers. 

We would also love to hear from potential volunteers without experience but with transferable skills.

East London Waterworks Park is an exciting and ambitious project. Without funding we won’t be able to make it happen, so you will be directly contributing to the creation of a new biodiverse community-owned park with free access natural swimming ponds.

Cedarwood Festival is seeking a new Treasurer to join the growing board team for 2025 and beyond. The new member will play a key role in the growth of the organisation and join an experienced team, passionate about the expansion of the gospel and unity in the north of England. 
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Role Purpose: 

Responsible for the overall financial health and compliance of the organisation. Producing financial reports, developing strategies to support the charity objectives.  Guiding and advising Trustees in making sound business decisions in the long and short-term. 

Role Duties: 

• Monitor the financial operations with event director, such as payroll ifapplicable, invoicing, and other transactions.

• Monitoring and managing cashflow, forecasting, income and expenditure. 

• Oversee outside services for tax preparation, auditing, banking, investments, andother financial needs as necessary 

• Track the company’s financial status and performance to identify areas forpotential improvement 

• Seek out methods for minimising financial risk to the company

• Produce financial reports for Trustees 

• Provide insightful information and expectations to Trustees to aid in long-term andshort-term decision making 

• Review financial data and prepare monthly and annual reports as appropriate

• Present financial reports to Trustees and stakeholders as relevant and appropriate.

• Stay up to date with technological advances and accounting software to be usedfor financial purposes 

• Establish and maintain financial policies and procedures for the company

• Understand and adhere to financial regulations and legislation. 

Desired Skills & Qualifications: 

Experience in organisational accounting and finance. Over 5 years’ experience in a  similar professional or voluntary finance role; general management and/or leadership  skills and experience; understanding of data privacy standards; good communication  skills, both written and verbal; good understanding of business principles and practices;good attention to detail; organisational skills; good computer skills; integrity, honesty.

Communication & Location: Most communications will take place via zoom and occasionally in person in the north east of England. Desired location would be north east of England to meet with team easily if needed but not essential.

Job Type: Part-time – Volunteer.

Reporting to: TRUSTEES

Essential qualities: You will be a committed Christian and share the vision and values of Cedarwood Festival that can be found on the website.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Communications Volunteer for the Cirencester and South Cotswold Group. As our Communications Volunteer you’ll make sure people know they have a local MS Society group to turn to.

In this role you’ll be able to develop your writing skills, and gain an experience of communicating across a range of digital channels. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

Across the UK, our 270 local groups play a vital part in supporting people affected by MS. They provide sense of belonging, unity and friendship. And they deliver services and support for their local MS community.

We are looking to recruit a Support Volunteer for the Cirencester and South Cotswold Group. As our local group Support Volunteer you’ll help people affected by MS find information about local and national services. That could be helping someone access local information about the care or benefits they need or giving them a hand with a grant application. See a video about one of our Support Volunteers here.

In this role you’ll be able to develop your listening and communication skills, as well as your knowledge of local services. Most importantly you’ll help people affected by MS to access the help they need. 

Time commitment

We estimate this role will need around 2 hours a week. Our roles are flexible and aim to fit around you. Time commitments for this role may vary depending on your activities. This is an ongoing role.

This is a great opportunity to gain experience within a large charity and develop your existing skills and learn new ones. We need you to get involved and help make positive changes to the lives of people affected by MS.

About you

You’ll have an interest in the MS Society and the work that we do, as well as the enthusiasm to represent both us and our values locally. You will understand the needs of people affected by MS in your area and be sympathetic to the needs and motivations of volunteers. You’ll be confident using Microsoft Office, the internet and email. You’ll be able to apply disability, equality and inclusion practices and understand and apply our risk management system. Ideally you’ll understand the local area and organisations that provide local services.

You will be reliable and easy to contact and you need to live in or near the local area the group to carry out this role.

Apply 

1. Read through the role description carefully

2. Please apply online

The MS Society is committed to promoting diversity. We can only offer roles to over 18s.

About Us

My Black Dog is a charity that offers anonymous, peer to peer mental health support through our web-chat service. We are committed to making a positive impact on mental health in the UK as we tackle an epidemic that millions of people face.

We were founded on the motto "talk to someone who gets it". We want to connect people who share lived experiences to provide an empathetic, non-judgmental space where everybody understands how it feels to experience mental health struggles.

Position Overview

Our web-chat service is run by our Volunteer Pack, each of whom have their own lived experience of mental health challenges. In addition, each shift has a 'Leader' and a 'Mentor'. These are Volunteers who carry out specific roles during the shift and, together, ensure its success:

• Leaders - Managers of the shift. There to ensure the shift runs as it should. They support and guide Volunteers through chats and follow safeguarding processes when an alert is raised. They are also the first point of contact for the shift’s Designated Safeguarding Lead.
• Mentors - There to support and guide Volunteers through chats. Will take over from the Leader if there are safeguarding issues that need the Leader's attention and/or if the Leader needs a break.

As My Black Dog looks to expand our opening hours, we are looking to recruit additional Leaders and Mentors who can run shifts and cover additional shifts as necessary.

Leaders and Mentors will be assigned a shift based on your availability and preference. The expectation is that Leaders and Mentors will form a ‘pair’ and, together, will do one shift at the same time each week. This is to provide stability, predictability and to encourage community-building between Volunteers. Shifts are usually 3 hours long. We may ask you to cover another shift when we are short, but you will never do more than 6 hours per week.

Training will be provided and you will be supported on shift by a Designated Safeguarding Lead, who will manage all safeguarding issues.

The work you will do as Leaders and Mentors will ensure we provide the best possible service to our Guests. You will also be helping our Volunteer Pack to do what we do best: helping those in need by speaking to someone who 'gets it'.

Who We Are Looking For

We are looking for people who have experienced their own journey with mental health and are in a strong position to support others. We ask that our Leaders and Mentors:

• Are strongly committed to helping others
• Have experienced mental health issues in order to relate to those seeking help
• Are collaborative and enjoy working with others
• Are encouraging and supportive
• Are organised and can monitor several things at once
• Can remain calm and focused during busy times and when safeguarding alerts are raised
• Are 18 years and over 
• Can commit the time to a regular weekly shift

We are particularly interested in hearing from people who are available during the following hours:

• Monday to Sunday, 5pm-7pm
• Friday and Saturday, 7pm-10pm

Role Responsibilities

1. Supervise and support Volunteers whilst on shift with general enquiries, positive feedback and signposting.
2. Assist with general volunteering enquiries whilst on shift. Provide time for guidance, instruction and de-briefing for Volunteers if required.
3. Follow Leaders & Mentors processes including unexpected absence reporting, Volunteer check-in and check-out, and completing Shift Handovers.
4. Monitor web-chat conversations and ensure all chats are tagged.
5. Maintain ability to listen, remain calm and provide intervention if necessary.
6. Be able to have difficult and often complex conversations about mental health, including Guests experiencing crisis and first-stage intervention support.
7. If a Leader, work alongside the Designated Safeguarding Lead (DSL) when safeguarding risks are identified and, if a Mentor, take over responsibility for shifts when Leader and DSL have to address a safeguarding crisis.
8. Exercise discretion in handling confidential situations and information, conveying sensitive information in a timely manner to necessary individuals.
9. Provide written follow up of shifts via handover, ensuring all necessary information is handed over at the end of the shift.
10. Adhere to all standards, policies and procedures of My Black Dog.

Please note: An Enhanced DBS Certificate is required for this role. If you do not have one, My Black Dog will arrange the DBS Check for you.