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Charity shop retail jobs in brighton and hove, east sussex
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Lancing, West Sussex, United Kingdom (On-site)
8.71 miles
£25685.00-£25685.00 per year
Permanent
Job description
Job Title: Customer Service Advisor
Location: Lancing, West Sussex (Hybrid: 2–3 days on-site)
Salary: £25,685 per annum, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent
About Us
Join Scout Shops Ltd and be part of a team that puts customers at the heart of everything we do. We support the Scouting community, volunteers, parents, and retail customers across the UK and worldwide.
The Role
We’re looking for someone who can deliver friendly, professional, and efficient service every time. As a Customer Service Advisor, you’ll help deliver top-class support to our customers. You’ll respond to enquiries, process returns, and assist with personalised orders.
As our Customer Service Advisor, the Key responsibilities are:
- Respond to customer enquiries via email, live chat, and social media.
- Support wholesale, retail, and international customers.
- Handle complaints and customer reviews professionally.
- Assist with returns, order processing, and personalised orders.
- Collaborate with colleagues across departments to ensure a seamless service
What we are looking for in our Customer Service Advisor:
- Proven customer service experience, ideally in retail
- Excellent written and verbal communication skills
- Problem-solving ability with a focus on accuracy and detail
- Flexibility to adapt to changing priorities
- Strong work ethic with a focus on accuracy and attention to detail
Why Join Us?
- At Scout Shops Ltd, you’ll join a supportive, values-driven team with opportunities to learn and grow. Your work helps make a positive impact on Scouting across the UK.
Benefits:
- We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- 28 days holiday and going up to 32 days after 2 years’ service, plus additional days at Christmas
- Work in a way that suits you, your role, and your department
- Double matching pension up to 10% of gross salary
- Family-friendly employer with generous family leave
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Tuesday, 12th August 2025.
Interviews will be held in person on Tuesday, 19th August 2025.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Posted by
Posted on: 30 July 2025
Closing date: 12 August 2025 at 23:59
Job ref: VF1364354LanCSA
Tags: Retail / Sales, Customer Service
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Lancing, West Sussex (Hybrid)
8.71 miles
£37800.00 to £37800.00
Full-time
Permanent
Job description
Job Title: Demand Planner
Location: Lancing (Hybrid – 3 days in the office)
Salary: £37,800 per annum (Band F, Level 3)
Hours: 35 hours per week
Contract: Permanent
About the role
Do you have a passion for planning, forecasting, and making data-led decisions that drive performance? Join Scout Shops and World Scout Shops as our Demand Planner and play a central role in ensuring the right products are in the right place at the right time, all while supporting a brand with purpose.
As our Demand Planner, Key responsibilities are:
- Managing the WSSI and delivering accurate forecasting and reporting
- Building and maintaining seasonal and promotional plans in line with business strategy
- Partnering with Buying to build commercially sound, well-phased product ranges
- Monitoring trade performance and recommending in-season actions
- Supporting Ecommerce to optimise online assortment and customer experience
- Collaborating on the promotional calendar to drive key trading moments
What we are looking for in our Demand Planner:
We’re looking for a commercially focused, analytically minded team player who thrives in a fast-paced, purpose-driven environment.
- Experience in a retail planning role (Demand Planner, Assistant Merchandiser, or similar)
- Proven ability to build and manage a WSSI
- Strong Excel skills (VLOOKUP, SUMIF, INDEX, etc.)
- Confidence in interpreting data and translating it into clear actions
- Excellent time management, attention to detail, and communication skills
Why Join Us as our Demand Planner?
- Everything we do at Scout Shops supports the mission of The Scout Association, helping young people develop skills for life.
- As part of our team, you’ll be working with purpose, in a supportive and ambitious environment where your ideas are valued and your impact is real.
Benefits:
- We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
- Work in a way that suits you, your role and your department
- Double matching pension up to 10% of gross salary
- Family Friendly employer with generous family leave
For a full list of our benefits, click here.
Closing date for applications: 11:59 pm Sunday, 10th August 2025
Interviews will be held the week commencing Monday, 18th August 2025
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Posted by
Posted on: 29 July 2025
Closing date: 10 August 2025 at 12:06
Job ref: VF1362426LanDP
Tags: Retail / Sales, Commercial, Data Analysis, Ecommerce
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