Charity shop volunteer retail assistant jobs

The role

We are looking for a Weekend Assistant to join our Hornsey shop team. You will help the shop run smoothly, provide an excellent experience for customers and donors, and support our fundraising targets. This is a responsible role where you will take ownership of the shop on shift, help drive shop performance, and ensure income is maximised while delivering excellent customer service.

About the role

· Take responsibility for the safe opening and closing of the shop during your shifts (keyholder duties, with full training provided).

· Deliver friendly, inclusive, and professional customer service to everyone visiting or donating.

· Play an active role in maximising shop income and sales so the charity can continue delivering its services.

· Process donations: sort, quality-check, price, and merchandise stock to maximise sales.

· Maintain high standards of cleanliness, presentation, and visual merchandising on the shop floor.

· Operate the till, handle cash, and follow agreed procedures.

· Support and work alongside volunteers, helping them feel welcomed, valued, and confident.

· Help maintain a safe, welcoming, and inclusive environment in line with the charity’s policies and values.

About you

· Experience in retail, customer service, or a similar role (paid or voluntary).

· Confident, friendly, and customer-focused approach.

· Reliable and able to take responsibility when on duty.

· Organised, with good attention to detail.

· A team player, happy to support volunteers.

· Physically able to move and handle donations safely.

Are you someone who is excited about charity retail, fashion, who can use their initiative? Do you have experience managing a retail team? Yes, then please keep reading as we may have the role for you. 

We are excited to be looking for an Assistant Shop Manager to work in our Loughborough Shop for 37.5 hours per week.

We are looking for a passionate and motivated person to help our store reach full potential.

As an Assistant Shop Manager you will: 

• Help develop in store systems and promote donations and sales to maximise profits 
• Be representing Mencap as an efficient and charitable organisation by ensuring that your actions reinforce the Mencap aims and values 
• Strive to ensure stock is generated from the local area and donors 
• Sign up donors to the Gift Aid scheme and ensure maximum income is achieved through Gift Aid 
• Be responsible for achieving profit targets by ensuring sales are maximised and the cost are effectively managed 
• Maintain the store to a high standard of presentation throughout. 
• Build an effective volunteer team and provide training, development, work reviews and appraisals to paid staff and volunteers 
• Be responsible for all financial and cash handling and health and safety. 

To be a successful Assistant Shop Manager, you will be: 

• An experienced assistant manager or Supervisor  with the ability to maintain budgets and complete weekly income and banking sheets accurately, preferably with previous charity retail experience. 
• Have a flexible approach to working hours and days including working weekend and Bank Holidays as appropriate. 
• Willing to travel to occasional team meetings, training events and in the initial growth of the new retail train assisting with setting up other new stores. 
• Passionate about the Mencap values and will strive to ensure our Retail brand is successful.   

We are an equitable, diverse and inclusive organisation and we particularly welcome and encourage disabled applicants and those from the Black and Asian communities to apply for the role as they are under-represented within the workforce. 

 We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website. 

If this sounds like the perfect next step in your retail career, don’t wait, apply now with an updated CV. Applications close on 28th February, with interviews to follow shortly after.

Benefits

Here at Mencap, we offer an impressive range of benefits designed to support and reward our employees to ensure that our teams feel valued and appreciated.

Our benefits package offers 32 days of paid holiday (including bank holidays, pro rata), along with a range of perks such as discounts at leading high-street retailers, access to health cash plans, interest-free loans, and many more exciting offerings.

For more details on what we have to offer, please see the attached document outlining all the fantastic benefits available to you as a member of our team!

About Mencap

Our vision is for the UK to be the best place in the world for people with a learning disability to live happy and healthy lives.

We're here to support people with a learning disability, their families and their carers. We fight for a kinder, fairer and more inclusive society for people with a learning disability to live in.

At Mencap, everyone works with people with a learning disability either providing support or advice, or alongside one another as colleagues.

Belonging at Mencap is for everyone, every day, everywhere.

· Everyone is expected to treat people well and make Mencap an inclusive organisation.

· Every day we grow and learn. It’s okay to make mistakes but we learn from them and make changes

· Everywhere people will feel respected, valued, and safe to be themselves.

We have Belonging network groups that meet online and are open to all colleagues. The groups include people who identify as Black and Asian, LGBTQIA+, disabled or with a long- term health condition, women, parents and carers, and their allies.

We want to encourage everyone to apply to work at Mencap and we offer a variety of different contract types and working patterns. We’re not looking for specific experience. It is your personality and values that will make you a great colleague. We will train and develop you to succeed in the role you’re applying for.

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

· Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.

· Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.

· Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.

· Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.

· Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.

· Take on supervisory and leadership responsibilities in the Shop Manager’s absence.

· Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.

· Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.

· Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

· Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.

· Experience supervising, supporting, or closely working with volunteers or staff.

· Experience of targets and understanding how shop income supports charitable services.

· Strong organisational skills and ability to prioritise in a busy environment.

· Confident communicator who can motivate and encourage others.

· Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).

· Positive, proactive, and flexible, with a hands-on approach to shop work.

· Able to work on a Rota including weekends and occasional bank holidays.

Job titleShop Manager Malvern

Hours37.5 hours per week

Salary£28,330 – £30,154 per annum

ContractPermanent

Location Malvern

The role

We have an exciting opportunity for you to join the team as a Shop Manager working at our Malvern Department Shop. The post holder will play a key role manging a thriving and busy charity shop the shop.

You will have overall responsibility in achieving set income targets and maximising sales, where you can make a real difference in contributing to the income generation for St Richard’s Hospice and raise the funds needed to provide care to patients and loved ones across Worcestershire.

The role will include a range of retail operational duties and the management of our shop volunteers and an Assistant Shop Managers.

This post requires an Enhanced Disclosure and Barring Service check.

About you

You will have proven retail experience and some experience of leading/managing a team, with working knowledge of retail processes and merchandising. You will be customer focused with the ability to work cohesively and motivate a team.

You will be business minded and be commercially aware, with a creative eye for fabulous window and shop displays. This is a standout opportunity to further develop your retail skill set, experience, and leadership skills in a supportive working environment.

Charity retail experience and working with volunteers is desirable but not essential for the role.

What we offer

We offer a competitive salary and a wide range of benefits including;  

• Fantastic team where everyone is welcomed and empowered to give their best
• Supportive management – keen to develop you
• Generous annual leave (seven weeks including bank holidays)
• Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
• Opportunities for flexible working
• Family friendly policies
• Company enhanced sick pay (increased entitlement with length of service)
• Pension scheme and opportunity to continue NHS pension for clinical staff
• Free Will writing service

Closing date 22nd February 2026  

Interview dateTBC

Job Reference 4055

About you  

We’re looking for an Assistant Charity Shop Manager to join our friendly team at PDSA Stroud. If you enjoy being around people, have strong interpersonal skills and love the buzz of retail, this could be a great fit for you. You’ll thrive in a busy, customer-focused environment where you can help deliver a fantastic shopping experience while making a real difference for pets and their owners. 

In this role, you’ll support the Shop Manager in running our Stroud PDSA shop day to day, working closely with a dedicated team of volunteers to maximise profit and create a welcoming, well-presented store. You’ll help to ensure great customer service, efficient stock rotation and strong brand messaging, using financial and competitor data to spot opportunities for improvement. You’ll also champion the PDSA name in the local community, helping to generate item and cash donations and raise awareness of the charity. 

You’ll bring experience from the retail sector with a proven track record of contributing to sales targets. You’ll understand what great customer service looks like and be keen to instil your passion and standards in those around you. Organised, approachable and proactive, you’ll enjoy coaching and motivating volunteers, encouraging new ideas and supporting a culture of continuous improvement.

Above all, you’ll be enthusiastic about PDSA’s work and proud to represent the charity with every customer you meet. 

Rewards, support and benefits    

We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.  

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:  

• Flexible working options to support your work–life balance and individual circumstances.  
• 25 days’ holiday plus Bank Holidays. 
• Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.  
• Generous pension options, with PDSA contributions starting at 5% and rising to 10%.  
• Life assurance providing four times your annual salary for added peace of mind.  
• AXA Health Employee Assistance Programme, with 24/7 wellbeing support   
• Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.  
• Enhanced maternity, paternity and adoption leave to support you and your family.  
• 15% discount on PDSA Pet Insurance plus access to staff veterinary services.  

To apply for this role, click Apply Now. You'll be redirected to our careers website and asked to create a candidate account and complete our simple application form.     

About Us   

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.    

We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.    

If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.   

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.   

If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.   

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.   

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.   

Age UK is recruiting for a Shop Supervisor to join our wonderful team in Amersham! HP6 5EN

As a valued Shop Supervisor you will deliver an excellent retail service, ensuring that every customer has a great shopping experience.

Our Shop Supervisors contribute towards maximising shop sales and profits as well as the successful day to day running of the shop, deputising for the Shop Manager and Assistant Manager in their absence.

The successful candidate will support with sales, stock rotation, organising displays and store tidying and much more, whilst representing Age UK in a professional manner and reflecting our core values.

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• Experience in working in a customer facing role
• Experience of cash handling
• Ability to lift and carry bags of stock up to 10kg's
• The ability to work as part of an effective team.
• Be able to lone work when needed
• Ability to demonstrate sensitivity to cultural differences and gender issues, as well as commitment to equal opportunities
• A flexible approach to work with requirement to work additional days to cover holidays and sickness or participate in trading outside of normal shop hours e.g. shop events

What we offer in return:

• Competitive salary, 25 days annual leave (pro rata for our part-time colleagues) + bank holidays + annual leave purchase scheme
• Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
• Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
• Car Benefit scheme, Cycle to Work scheme
• Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free.
• Blue Light Card scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Reporting to: Area Manager

Hours: 30 hours per week (4 days) which may include Saturdays

Locations: Biggleswade, Hatfield, Hemel Hempstead, Hertford, Hitchin, Letchworth Garden City, Stevenage and Welwyn Garden City

Other Requirements: The jobholder must be mobile and have a car.  All travelling expenses will be reimbursed.

Key Responsibilities:

• To assist and cover for the Area Manager during periods of annual leave or absence
• To provide cover in Willow retail shops, managing Assistant Manager(s) and Volunteers, including the recruitment and retention of a motivated team of volunteers.
• To ensure income and profit maximisation through maximising donations, preparation of items for sale, sales and disposals of un-saleable items to trade merchants
• Achieve sales and profit targets in order that we are able to increase the number of Special Days for seriously ill young adults
• To achieve the optimum price for all donated stock.
• To maximise sign-ups for Retail Gift Aid and ensuring full records are maintained for donations under this scheme.
• To control shop expenditure in line with budget, applying Willow policies for purchasing at all times.
• To manage customer and donor engagement ensuring the best possible relationship with Willow.
• To manage the physical appearance of the shop maintaining high standards of shop merchandising and visual layout, controlling stock density and rotation systems, ensuring that it is inviting to customers and safe for customers, staff and volunteers at all times.
• To contribute to the development of retail through innovation, ideas and creativity, feeding back all team ideas to the Area Manager and Head of Retail.
• To demonstrate understanding of Willow’s purpose and activities striving to improve brand awareness and communicate key messages in order to raise the charity’s profile.
• To complete all shop administration including cash handling and banking functions accurately and to deadline, ensuring company policies and procedures are adhered to.
• To plan and organise daily workload for team, encouraging effective communication, setting objectives and fostering a positive team spirit.
• To ensure that trading standard regulations are adhered to at all times.

Generic responsibilities:

• To ensure all duties are carried out in a manner which promotes Willow’s equality and diversity policies
• To promote a health and safety culture within the workplace, observing all health and safety rules and procedures and all attend training courses as required
• To ensure that essential information of a sensitive or personal nature is not disclosed to or discussed with inappropriate persons
• To ensure all information is maintained in accordance with the Data Protection Act
• To manage personal resources and own professional development
• To undertake other duties, commensurate with the post, as required

 Travel requirements:

• To attend Shop Managers’ meetings and training sessions as required.

Unsocial hours requirement

• To work on Saturdays (and by prior agreement Sundays) as required within normal rota’d duties.

Person Specification

 Knowledge

• An appreciation of the value of things
• Understanding of stock management
• Ability to use word and email
• Ability to plan and organise own and teams work load
• An affinity with Willow’s objectives and activities

 Skills and abilities

• Accurate, Conscientious and self-motivated
• Ability to work on own and use initiative and make decision
• Good communication skills at all levels
• An artistic streak, eg flair for display

 Experience & qualifications

• GCSE Maths and English or equivalent literacy and numeracy skills
• Experience of managing a team in a retail or charity sector
• Experience of working within the voluntary sector
• Understanding of health and safety and trading standards

Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity.

We have an exciting opportunity to join our fantastic Hoddesdon team as an Assistant Manager.

Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you!

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

You will have:

• The ability to work collaboratively and consultatively with the Shop Manager
• Ability to lift and carry bags of stock up to 10kg's.
• Be able to lead a team of volunteers and staff
• Ability to delegate and coach staff
• Excellent customer services skills
• The ability to manage time under conflicting priorities
• IT literacy and numeracy skills

Ideally you will also have:

• The ability to understand and establish successful retail processes
• Ability to understand basic financial reports
• Experience in a customer facing role

What we offer in return:

• A 28 hour working week
• 25 days holiday (pro-rata) + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

Supporting statements and anonymisation

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Reasonable adjustments

Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Location

Hybrid – with regular travel to shops and centres within Nottinghamshire region. Post holders expected to be working flexibly across their community 4 days out of 5, within minimum 1 day per week from our Nottinghamshire Centre – and attend regular team meetings in an agreed location.

Due to the scope and nature of the role, you will need to live within, or in close proximity to, Nottinghamshire. You will be required to have a valid driving license and access to a car to enable you to travel freely across the area without reliance on public transport.

Salary: £27,000 per annum

Hours: 35 hours per week (with occasional weekend and evening work as and when the role requires)

Role Purpose: 

You will be responsible for Community, Events and local Corporate fundraising across the Nottinghamshire Region. You will deliver excellent stewardship to supporters and volunteers and develop relationships with key local contacts who can help to further Jerry Green Dog Rescue’s mission.

You will collaborate with colleagues across the wider charity to ensure you are offering the best possible supporter experience. You will attend local events with, and through, volunteers, work with colleague in our retail sites, and spot other opportunities to promote Jerry Green Dog rescue in your community and drive support for our work.

Key Relationships:

Internal Contacts

· Wider fundraising team

· Marketing team

· Retail team

· Operations team

External contacts

· Supporters

· Volunteers

Key Outputs & Tasks:

Community Fundraising

- Identify, engage and steward individual and group supporters, developing strategies to promote fundraising activities and grow income from your local area.

- Proactively pursue local business partnership opportunities, developing a pipeline of potential corporate support and making applications to secure support.

- Provide high quality stewardship of individual supporters, groups and businesses within the community, responding to enquiries in a timely way and ensuring relationships are developed and maintained at a high standard.

- Represent Jerry Green Dog Rescue as the first point of contact within the community for Nottinghamshire, promoting our mission, vision, and values alongside fundraising and volunteering opportunities.

- Ensure that the fundraising CRM is up-to-date and develop regular reporting mechanisms to inform the Volunteering and Community Fundraising Manager of outputs and results, and support understanding of local audiences.

- Act as a champion for fundraising compliance across the organisation, ensuring adherence to relevant legislative requirements.

Volunteering

- Work with the Volunteering and Community Fundraising Manager and Volunteering Assistant to recruit, induct and train volunteers to support fundraising and other relevant initiatives in the local community.

- Work collaboratively with the wider organisation to recognise and celebrate volunteers that support the charity.

Other duties

- Contribute content for marketing communications including; social media, newsletters, local media to support marketing objectives and increase our engagement with potential supporters.

- Keep up to date with sector trends and developments in community fundraising and volunteering.

- Work collaboratively and purposefully with your team and the wider department and organisations to build strong working relationships and to be an internal ambassador for Fundraising and Marketing.  

Essential Knowledge, Skills, and Experience:

· A target-driven and tenacious professional with some experience in community or corporate fundraising, or a similar role with transferable skills in relationship building.

· Entrepreneurial, with a drive to seek out new opportunities to drive income generation and pursue them with a continual eye on hitting KPIs and targets.

· A positive approach to your work and supporting your colleagues to achieve shared objectives.

· Knowledgeable about your local community.

· Organised, with a keen eye for detail and a confidence in managing competing priorities effectively.

· A credible and clear communicator, with a love for building relationships with charity supporters.

· A willingness to travel across the Nottinghamshire region, and to attend face-to-face meetings with your team as required.  

How you’ll work in line with our Values:

Jerry Green Dog Rescue upholds the organisational Values of Kindness, Compassion, Honesty & Purposefulness in all our work.

Kindness – You will treat all your colleagues, supporters and volunteers with respect and kindness, and contribute to a supportive working environment.

Compassion – You will act as an ambassador for the charity, promoting our mission to rehome dogs in need. You will ensure that you work in a compassionate environment – for each other, and for our supporters.

Purposeful – You will work in line with your team operational plan to ensure a clear direction in your work, in alignment with the Fundraising and Organisational strategies.

· Honesty – You will manage expectations with your colleagues and supporters and communicate with them openly and honestly and ensure there is a culture of trust and openness within your direct team and your interactions with the wider organisation.

Key Performance Indicators:

·Community Fundraising income targets and KPIs

·Volunteering KPIs

Date Job Description Prepared:

December 2025

This job description is intended to provide a general overview of the requirements of the role. It is not a contractual document and does not form part of any contract of employment. The duties and responsibilities outlined may be subject to change at any time to meet the needs of the organisation.

Assistant Director of Operations
Salary: £72,000 per annum
Work Pattern: This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week.
Location: Your base can be at any of the 6 mainland UK Discovery Sites: Arundel BN18, Llanelli SA14, London SW13, Martin Mere L40, Slimbridge GL2 or Washington NE38. The 7th site is Castle Espie.
For this role we can offer the opportunity for hybrid working. It is expected the role will need you to be present at each of your sites on a regular basis, at least once per month.

About The Role

WWT is the charity for wetlands.

This is a critical role in the recently restructured Operations Directorate at WWT. As Assistant Director, you will be directly responsible for the performance of our 7 Wetland Discovery sites. You will provide inspiring and professional leadership to your teams, whilst proactively collaborating cross organisation and externally.

Your focus will be on driving meaningful improvements at sites across our three ambitions of Restore, Inspire and Thrive, with emphasis on financial performance driven by visitor experiences. Reporting to the Director of Operations, you will directly manage two Heads of Operations, a Head of Retail and Head of Catering. You will indirectly lead more than 400 staff and volunteers across Living Collections, Reserve Management, Visitor Experience, Trading, Marketing, Facilities and Grounds.

You will work closely with Health & Safety and Sustainability leads to ensure good governance and compliance at sites and across the Operations Directorate.

You will have a background working in visitor attractions or a very similar sector, coupled with a passion for purpose-led organisations and a keen interest in the environment. You will be an inspiring leader with high levels of emotional intelligence and values & behaviours that align with WWT.

About You

To join as our Assistant Director of Operations, you will need to evidence:

• Experience in a senior position(s) held in the visitor attraction/events management sectors, directly accountable for site operations and visitor experience throughout the visitor journey.
• Strong skills in leading business planning, financial analysis, budget development and management, and delivery of significant capital projects across £multi-million business unit(s).
• Demonstrable ability to recruit, performance manage and motivate large (>100) diverse multi-disciplinary teams.
• The ability to develop, communicate and implement strategic change, turning organisational vision into improvements at scale.
• An inspirational and empathetic leadership style, able to role model an organisation’s values and behaviours, and to evidence strong emotional intelligence. Able to prioritise effectively, to collaborate, network and influence internally and externally at a senior level.
• A highly creative and inquisitive mindset, able to spot and exploit potential opportunities, keen to explore, test and learn as a means of driving continual improvement and excellence in the visitor experience.
• Experience of working collaboratively with insight, marketing and communications teams to deliver strong brand and marketing campaigns which drive footfall.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

Closing Date: 23rd February 2026

N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

About our team:

Fun runs, sky diving, fetes, sponsorship, donations, supporter relationships…we fundraising folk love to prove the difference we make. 

We’re small enough to be a close-knit team where you can see the difference your projects make to the care we give every day, yet big and ambitious enough for you to grow and explore new fundraising events and techniques, as well as support you with training, opportunities and fantastic wellness benefits.

About the role:

We’re on the lookout for a passionate and personable experienced fundraiser to become a valued part of our close-knit team.

Reporting to the Community, Corporate and Events Lead, this role supports our ambition to generate income through community fundraising, corporate partnerships, and a wide range of events. You will proactively manage projects and build strong relationships with individuals, businesses and community groups, while also line-managing two enthusiastic team members.

Alongside maximising opportunities with our existing supporters, you will play a key role in developing and nurturing new ideas, partnerships and activities. Your work will help to grow this vital income stream and ensure we continue to connect meaningfully with the communities and organisations that champion Princess Alice Hospice.

About you:

For you the supporter is key, whether they’re a running in a marathon, holding a tea party, or a corporate partnership taking part in an international sponsored bike ride.

You’ll be enthusiastic, highly organised, and able to multitask effectively. With strong verbal and written communication skills, you’ll also have some experience in charity fundraising, particularly community fundraising—whether voluntary or paid. Strong in administrative tasks, you’ll be confident in managing multiple responsibilities while maintaining attention to detail. Above all, you’ll be passionate about community fundraising and building meaningful connections to support a great cause. 

If you love building relationships, inspiring generosity, and making a real impact, we’d love to meet you!

As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference, we offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• Training support and development opportunities
• Free onsite parking
• Subsidised meals at onsite canteen
• Employee Assistance Programme – promoting staff wellbeing
• Access to Blue Light Card discount
• Access to Pension Scheme
• In – house laundry of uniforms, plus excellent changing facilities (with showers)
• Wellbeing - We provide a programme of activities, opportunities and guidance to inspire and support our employees to live a healthy life, at home and at work

Join us in creating meaningful change while working alongside a supportive and dedicated group of like-minded individuals who truly care about the cause.

Let’s make a difference together.

About Us:Princess Alice Hospice is a charity supporting people in life, death and grief. We’re dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need. 

As an interim Supervising Solicitor in Public Law, you will supervise and carry out CPAG’s public law legal aid cases, to benefit families and children in poverty. You will play an active role in managing CPAG’s legal practice and conduct high-profile public law litigation. 

We are looking for someone who is passionate about using the law to advocate for the rights of, and directly improve the lives of, families in poverty. The ideal candidate will be a solicitor (E&W qualified) with experience of conducting public law litigation and legal aid (publicly funded) work. You will be able to supervise the casework of colleagues, such as CPAG’s junior or trainee solicitor(s) and welfare benefit advisers. You may have experience of working with clients in vulnerable situations or with additional needs, for example, survivors of domestic abuse, refugees, disabled people or children and young people.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack. 

We welcome applications on a secondment basis.

For more information about this post and to apply download the Supervising Solicitor - Public Law (Interim)