Kingston Centre for Independent Living (KCIL) are seeking a dynamic and enthusiastic individual, with excellent communication and operational management skills to join our organisation in the CEO role. The right candidate will have experience in leadership and be pro-active in taking forward the organisations strategic aims; with the view of developing, growing and diversifying our offer.

KCIL is a charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

We currently offer a range of services and support to disabled adults, children and their families, including:

•Direct Payments Support Team - to help adults get the most from council money for their social care support to live their life independently

•Holiday, equipment and training grants for adults to take a break, live their life easier or learn new skills

•Information, advice and support on local groups and services

•Special Educational Needs and Disabilities (SEND) support for children and young people who need extra help at school and/or college, or with their health or social care requirements

•Personal Health Budgets support to help adults use NHS money to improve their health and wellbeing

•Activities including for example - art groups and boat trips

•Volunteering opportunities

Salary: Pay scale 69-77 (£40,614-£45,036) Negotiable depending on skills and experience 

Plus pension and annual leave entitlement

Location: Kingston upon Thames, Greater London

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

Applications: Please submit a CV and covering letter detailing how your skills and experience relate to the Job Description and Person Specification outlined in the Recruitment Information Pack.

Applications are welcome to be submitted directly through Charity Jobs or can be sent via post to:

Recruitment

Kingston Centre for Independent Living

River Reach

31-35 High Street

Kingston Surrey

KT1 1LF

This role is subject to an enhanced DBS check

Closing date: Sunday 8th March 2020

Interview Date: Interviews will take place the week beginning Monday 23rd March 2020.

Allsorts is a pioneering charity for over 350 families who have disabled children in Gloucestershire. We provide a welcoming and positive community where families can access opportunities, build friendships and find practical support. We offer a range of activities for children and young people with any disability, as well as for their siblings, parents, carers and grandparents. Activities include regular youth clubs that provide short breaks for children and carers; parent and carer networking and support activities; and a large range of sports, from skateboarding to softball.

In the last 18 months, Allsorts has increased the number of families it is working with significantly, and has also opened its first permanent base – an inclusive Toy Library in Stroud.  We are looking for a Chief Executive Officer to help us to deliver our new strategy, develop our sustainable income plans, and work with an increasing number of families across Gloucestershire.

We are looking for an exceptional individual to lead Allsorts into the next phase of our development, to broaden our income streams, to work with the trustees to steer the organisation according to our strategy, and raise the charity’s profile across the county.

You will have:

· A proven track record of inspirational leadership delivering sustainable financial growth

· The skills and experience necessary to build relationships with funders, commissioners and partners; and to influence at all levels both internally and with external partners.

· The vision to translate strategy into a successful, thriving organisation.

· The commitment and energy to deliver high standards across the organisation

· A good understanding of the needs of families who have children with disabilities or additional needs.

Could you lead Wokingham’s key volunteering charity? Join us and make a real difference to our older and vulnerable clients.

The Wokingham Volunteer Centre is the lead organisation in Wokingham Borough promoting and supporting volunteers and the organisations they work with. As well as promoting good practice, we recruit and place volunteers in charities throughout the area and run our own volunteer transport and gardening schemes serving elderly and vulnerable residents. 

Reporting to the Trustee Board, this exciting and varied role combines general management of all operations, fundraising and strategic development. 

We seek an individual who believes strongly in the value of volunteering and the local voluntary sector.  You will need an understanding of the ethos of serving vulnerable clients, leadership to inspire a diverse team of paid staff and volunteers, relationship and partnership building to maintain and develop core and project funding, and the financial acumen to optimise the use of resources.

To find out more about the role and how to apply please download the information pack

Closing Date: 13th March 2020

Interviews will be held in Wokingham in late March / early April.

About us

The Bone Cancer Research Trust (BCRT) is the leading charity dedicated to fighting primary bone cancer. Our mission is to save lives and improve outcomes through research, information, awareness and support. In July 2019 we were awarded 'National Healthcare & Medical Research Charity of the Year' at the national Charity Awards and earlier in the year the Yorkshire & Humber Institute of Fundraising awarded our Fundraising & Communications Team with 'Fundraising Team of the Year'. We are a small but incredibly passionate and driven organisation that is proud and supportive of our people - together we make the biggest impact for our community. 

The Role

The Challenge Events Fundraising Officer will contribute to the overall fundraising strategy by delivering a programme of activities that maximise income generation and recruitment and retention of supporters.

You will operate as a key member of the Challenge Events Team and will have the opportunity to explore new exciting opportunities for the charity. You will also lead on existing events which form part of our core income programme and help grow our expanding portfolio of Challenge Events.

To deliver on our strategy through to 2022 we need to deliver high quality, meaningful events that help meet our income and charitable objectives. This role will have a direct impact on the primary bone cancer community through Challenge Events by empowering and involving patients, carers, friends, relatives, healthcare professionals and researchers.

About You

The ideal candidate will bring experience of successfully building events fundraising streams through different challenges and bespoke events as well developing meaningful relationships with professional event organisers. They will be results-orientated with a passion for first-class supporter care. They will build excellent working relationships with colleagues and stakeholders as they pull together new ideas for events that will help to ultimately save lives.

As we are a small team, a team-player attitude is a must, as well as a positive and can-do approach.

If you have excellent communication and event management skills, a natural ability to liaise with stakeholders, and determination to succeed, we would like to hear from you.

Application Process

1. Application Form & CV submission closing date: 1st March

2. Shortlisting and telephone interviews: W/C 2nd March

3. Interviews: W/C 9th March

Are you our next Director of Finance and Resources?

Do you have financial and organisational expertise and would you like to join an innovative, place-based, small grant-making foundation?
Do you thrive on working collaboratively and collegiately with partners, teams and boards?
Are you a creative thinker, able to work with others to bring about innovation?
Are you passionate, as we are, about addressing issues around poverty and inequality?
If so, then you might be just the person we are looking for to lead our Finance and Resources team.

About Cripplegate Foundation and Islington Giving

Our vision is of a society where everyone has the opportunity to live a rewarding and fulfilled life, free from poverty and inequality. We aim to bring about change to improve the lives of Islington’s most disadvantaged residents by providing grants, working in partnership and advocating for positive change. We make grants of £1.8m a year and are a pioneer of a new place-based giving movement.
Islington Giving now forms a significant part of the work of Cripplegate Foundation. It operates as a restricted fund of the Foundation and brings together a coalition of local, regional and national funders, residents, businesses and voluntary organisations to tackle stubborn issues of poverty and inequality. It has raised over £6m in nine years to invest in innovative programmes.

It’s an exciting time to join us!

The next few years promise to be pivotal in shaping the future role of Cripplegate Foundation and taking Islington Giving and the place-based giving movement even further. The current post holder has made a significant contribution to the development and leadership of the Foundation and the new post holder will inherit a strong finance and resources function. There will, however, be lots of exciting challenges to engage with as part of the Senior Management Team and in terms of the ongoing development of the resources team and function.
The opportunities to make a real contribution are manifold, including:

• Working creatively and innovatively with the SMT, the Governors of Cripplegate Foundation and the Board of Islington Giving to develop new visions and programmes for the future.
• Leading the resources function and provide advice and guidance to ensure that Cripplegate Foundation and Islington Giving continues to demonstrate best practice and maintains its reputation as a respected, trusted and thoughtful grant-maker, employer and investor.

About you

The new Director of Finance and Resources will need to be consultative, with strong listening skills and respect for the opinions of others. They will need the confidence and expertise to advise and guide the team and governors, enabling them to deliver innovation, whilst maintaining best practice and ensuring compliance. They will need to be able to relate to the big picture and vision, whilst also being able to consider the detail. The applicant could be someone who is developing their career or they may be someone who has already held a similar role in another charity. Whatever your background, we would be delighted to hear from you, especially if you:

• Have experience of leading and managing,
• Have a sound track record of managing finances,
• Have experience of, or a curiosity to learn about, investments and the non-financial aspects of this role.

We value diversity, equality and inclusivity. Applications are welcomed from underrepresented backgrounds, including but not limited to gender, race, age, sexual orientation and religion.

Finance and Human Resources Officer,  22.5 hours per week

Rising Sun Domestic Violence and Abuse Service is an independent charity in Kent working to prevent domestic abuse and improve the lives of survivors and their children suffering from its effects. We have an ambitious vision for a world in which women and children live free from actual or threatened domestic abuse and all forms of violence.

The Finance and HR Officer will play a crucial role in supporting our delivery and fundraising teams to carry out their work. We are looking for an organised and reliable individual with great problem solving and team working skills to co-ordinate our finance and HR functions.

If you would like to be part of our team, we would love to hear from you.

We are looking for an ambitious individual who is passionate about giving children the best start in life.

Home-Start Barnet is a voluntary organisation committed to promoting the welfare of families with young children. Our volunteers support families experiencing difficulties by visiting them regularly in their own homes and offering them friendship, emotional and practical help.

As the Fundraising and Communications Officer, you will develop relationships with businesses and community groups to increase sustainable funding and enable Home-Start Barnet to deliver programmes of support to vulnerable families. We’re looking for someone who has experience in a fundraising environment and is confident at building and managing external relationships.

You will also manage Home-Start Barnet’s social media and online resources such as the website, Facebook, twitter and Instagram, and develop print resources in order to promote the organisation and support the fundraising effort.

We're looking for someone with a passion for working with young people and  creating the conditions for them to affect change.  As the national youth council of the UK, BYC brings young people together to find their voice and use it for social and political change.  The Youth Engagement Team work on structured programmes that connect young people with decision makers such as the Youth Select Committee, the NHS England Youth Forum and the Bank of England Youth Forum.

If you have experience of working with young people and stakeholders as well as a commitment to enabling young people to be agents of change then we'd love to hear from you.

This post can be home based or based in our London HQ. It will involve regular weekend and evening working, for which Time Off In Lieu can be taken, and travel within the UK, for which expenses will be covered.

The British Youth Council  is committed to safeguarding and protecting the young poeple that we work with. As such, all posts are subject to a safe recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working across our services.

The Mayor’s Fund for London is an independent charity, championing social mobility for young Londoners from low-income backgrounds. We believe that all young people, regardless of their starting point in life, should be able to thrive in their community, forge fulfilling careers and take advantage of the outstanding opportunities that London has to offer.

Our work raises awareness of the barriers facing young Londoners, promotes the activities which best increases their opportunities and brings together the partnerships to make a measurable impact on young Londoners’ lives. In 2018/19, we supported over 35,000 young Londoners aged 4-24 across all 33 boroughs working in partnership with 427 schools, 110 community organisations and 94 employers, charities, social enterprises and local authorities.

The Mayor of London, Sadiq Khan, is our patron.

THE ROLE

The Executive Assistant & Office Manager is a pivotal role within the Mayor’s Fund for London. 

The job holder will be responsible for the smooth operation of the executive functions of the charity, including support for governance (board and sub-committees), support with HR functions (such as inductions), office management, plus team diary support.  The successful candidate will have significant experience in supporting administration functions in a busy working environment, able to liaise confidently at a senior level and to have a proactive and problem-solving mindset.

Although experience within a charity environment is not essential, interest and empathy in the Mayor’s Fund for London’s work would be an advantage.

HOW TO APPLY

Please apply online sending in a covering letter and your CV. 

The Mayor's Fund for London is an equal opportunities employer and we welcome applications from everyone. The Equal Opportunities form is voluntary but the information we collect here is very useful to us as it helps us to make sure that we are an inclusive employer and to find out if our workforce is diverse.

Unfortunately due to the large volumes of interest the charity receives, we are not able to respond to all applicants who are unsuccessful at the application stage.

Please only apply if you are eligible to work in the UK.

As Corporate Fundraiser at John Taylor Hospice you will join a small, ambitious team generating funds to make every moment matter for people at the end of their life. We are looking for someone who shares our values of excellent supporter care, pride in our fundraising profession and a determination to succeed.

Reporting to the Head of Fundraising, this role will be responsible for corporate partnerships and support community fundraising initiatives. This will require a significant amount of proactive work to generate new business, engaging local businesses and community groups in supporting John Taylor Hospice. The role is responsible for securing and delivering new relationships, and providing an excellent level of supporter care to existing supporters. The post-holder will plan and manage their activity to deliver agreed income targets for community campaigns, corporate relationships and events.

Interviews will be held on 18 March 2020.

Wiltshire Citizens Advice

Head of Finance and Business Support

A unique opportunity in a thriving charity

We are looking for a  Head of Finance and Business Support. You will need to have experience of a managerial finance role with some knowledge of IT and HR functions. 

You don’t need previous experience of working in a charity but will require  a clear understanding of and support the values of Wiltshire Citizens Advice.

Closing date for applications:  Monday 16th March 2020 5pm 

Interview date:  Provisionally Thursday 24th March 2020

Location:             Trowbridge, Chippenham or Devizes

Hours of Work:  Contracted hours by agreement, minimum of 22.5 per week up to a maximum of 37 worked flexibly

Period:         Permanent

Salary:         £37,829 pro rata plus 6% pension contribution after 3 months. 

Annual Leave:         33 days (inc bank holidays) 

If you are interested in working in an interesting and stimulating environment why not check our website to download an application pack from our website.

We do not accept CVs as part of the recruitment process

Citizens Advice recognises the positive value of diversity, promotes equality and challenges discrimination. We welcome and encourage job applications from people of all backgrounds

Join our award-winning Youth Empowerment team at the pioneering Cambridge House charity. 

The Youth Empowerment Coordinator will provide long-term, holistic support to at-risk 16-21-year olds living in Southwark and surrounding boroughs.

Through the delivery of weekly group workshops, personal mentoring, liaising and referring to specialist services, providing employment and life skills support, and facilitating trips and events, the Youth Empowerment Coordinator will help young people to find out what they want in life, overcome barriers, and support them to achieve their goals.

You will need to be confident working one-to-one with young people as well as delivering group workshops and activities over a range of topics. Using your initiative, you will be able to engage participants, adapt to their individual support needs and nurture their development, health and wellbeing.

Strong organisational skills are required in this multifaceted role and the post-holder must be reliable and patient, with the ability to build trust and establish positive working relationships.

Working as part of a newly expanding team, your contribution will be pivotal to the ongoing evaluation and development of the project.

Our ideal candidate will have previous relevant experience (in a paid or voluntary capacity) and:

• Be positive, enthusiastic and friendly
• Be self-motivated
• Share our commitment to our vision of a society without poverty where all people are valued, treated equally and lead fulfilling and productive lives

As an organisation we are particularly keen to ensure that our staff reflect the diverse nature of the community in which we work.

We value diversity and warmly welcome applications from disabled people, the LGBTQ+ communities and people from ethnic minority backgrounds.

We are a Disability Confident employer and will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by person specification.

To apply, email your CV and cover letter (see Recruitment Pack attached)

Salary: £38,000 to £40,000, plus pension

Hours: 35 hours per week

Accountable to: Director of Services

Accountable for: Services Managers, Caseworkers, Purple Door team

Permanent

Benefits: 28 days holiday, 8 Bank Holidays and pension

akt is looking for a dynamic person to join our leadership team as our Assistant Director of Services, helping to shape the future of the national charity for lgbtq+ young people experiencing homelessness. Based in our Manchester service centre, you will lead on expanding our Greater Manchester based offer as well as supporting our Director of Services by overseeing the operational delivery of our services to young people across our other three regions. You will ideally have a strong background in housing and homelessness.

Job summary:

To provide management and leadership for the organisation’s direct service offer to young people: strengthening and developing our position as the national LGBT youth homelessness provider

Key Tasks:

• As day to day operational lead for akt’s services, oversee the re-shaping and effective delivery of our offer to young people nationally
• To ensure the effective design and delivery of akt’s digital offer to young people
• Be responsible for managing the Services Team managers and providing oversight to the management of the direct delivery team
• Lead on the forthcoming programme to redesign / develop our offer across the north of England, including the expansion of our Purple Door housing project
• To lead on the management of contracts and partnerships relating to our services
• To lead on the performance management of our service delivery
• To deputise for the Director of Services when requested and to undertake the role of deputy safeguarding lead nationally
• In this national role, to undertake regular travel between akt’s bases and also to other locations in developing akt’s national footprint
• In conjunction with the Director of Services, liaise with and brief Trustees, as appropriate, including attending Services Committees and Board meetings

Senior Management Team Responsibilities:

• To be a public leadership figure for the organisation in the North at external and internal events and deputise for the Director of Services when requested
• In partnership with the Director of Services, identify and develop business opportunities to ensure the growth and sustainability of the organisation, to include developing strategic partnerships nationally to ensure the growth of our services
• As a member of the Leadership Team, contribute to strategic planning and business development, including supporting the Chief Executive in facilitating the process of establishing the business plan and strategic plan
• Work in partnership with the Director of Services to implement the delivery of the strategic plan as agreed by the board
• Take a leadership role in promoting the organisation and representing the organisation effectively to external stakeholders
• Work with the Director of Services to ensure that the Board receives appropriate advice and information on all relevant matters to enable akt to fulfil its governance responsibilities
• Undertake any other tasks that may be requested, commensurate with the nature and level of the post and as may be required by the Director of Services

Performance Management:

Performance in the role will be assessed against key performance indicators and other targets relating to the organisation’s business plan.

Other Responsibilities:

• To represent akt appropriately and effectively at all times
• Comply with akt’s policies, procedures, management and monitoring systems
• To organise and participate in some events out of hours, e.g. fundraising and publicity events
• Other duties commensurate with the nature of the post
• Act as a Deputy Safeguarding Lead

All akt employees are expected to demonstrate a commitment to the values, codes of practice and involvement of young people, which underpin and govern our work

Person Specification

Essential:

• Significant demonstrable experience in a housing or homelessness setting
• Experienced manager with proven track record of success, excellent time management skills and the ability to meet tight deadlines and work under pressure
• Natural leader, capable of innovative thinking and the ability to inspire others
• Experience of managing targets and developing operational plans for a team/department
• Proven experience of partnership working and stakeholder management
• Strong budget management skills
• Ability to review and manage service delivery risks, implement change and ensure the development of an effective team/department
• Proven experience in managing change, achieving objectives and establishing and implementing innovative solutions
• Experience in contract management
• Demonstrable strong team-work skills
• Ability to negotiate, influence and persuade others in complex situations to achieve required outcomes
• Excellent communication skills, both verbal and written – including the ability to interpret complex information and advise clearly and concisely to a range of audiences
• Flexibility to undertake national travel and evening and weekend working
• Direct experience of preparing high-quality written work in a professional environment
• Excellent information technology skills

Desirable:

• Relevant qualification in housing, social work or equivalent
• Experience of working within a senior management team
• Experience of negotiating contracts and partnership working with the statutory sector
• Knowledge and understanding of the issues facing young LGBTQ+ young people
• Degree-level education or equivalent
• Lived experience of homelessness
• Experience of leading and managing a multi-site department
• Knowledge of the issues facing young LGBTQ+ homeless people, including the consequences of vulnerability and poverty, intersectional identities and multiple disadvantage.

At AKT we are fully focused on equality and believe deeply in diversity, we are committed to our team reflecting the diverse community we serve. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, disability or age. We particularly encourage applications from BAME, transgender identities and disability groups, who are currently under-represented within AKT. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.

Are you a dynamic multi-tasker? Do you care about the welfare of older people? If so, you could be just the person we are looking for.

Age UK Faversham and Sittingbourne is a local independent charity and a brand partner in the Age UK network. We provide a whole range of services to older people in the Faversham and Sittingbourne areas of Swale, both within our centres and out in the community.

We require a Local Operations Manager for our Faversham Centre to oversee the buildings, facilities and some of the service teams working there. The role is varied and busy, and we need someone who can work proactively to keep our services running as smoothly as possible. You will need to have experience of managing people and premises, and ideally have a background in social care; although transferable skills are the most important attribute.

The Faversham centre is based within a conservation area and is comprised of two buildings – the old jail (a Grade 2 listed building) and the old fire station, which have been linked together to form one large centre in the heart of Faversham town. We are in a period of change; last year saw a complete refurbishment of our day centre and the opening of a new secure dementia day care unit. There are exciting new projects being developed within the rest of the site, with further refurbishment projects due to take place over the next three years. 

We reserve the right to end the vacancy prior to the published closing date, so please apply without delay. You will need to complete and return an Application Form to apply for this role.

Key Responsibilities

To be member of the Senior Management Team, supporting the Chief Executive Officer, and contribute to the Organisation’s strategic development.

Buildings and Facilities

• Oversee the Health and Safety of the Centre. This includes the safety and maintenance of vehicles, buildings and equipment and adherence to the organisation’s Health and Safety Policy;
• Be responsible for future phases of refurbishment and redevelopment in 2020-2023; project managing the building works and ensuring that they are delivered on time and within budget to a high standard of quality;
• Manage annual repairs, maintenance, stationery and cleaning budgets;
• Ensure that all risk assessments are up to date;
• Be responsible for ongoing routine and cyclical maintenance tasks, ensuring that contractors provide a high quality service and that best value is maintained;
• Maintain the Asset Register;
• Ensure that external and communal areas of the site are maintained and kept secure.

Services and People

• Ensure that a person-centred and high quality service is provided to all clients;
• Line manage day centre staff, catering staff, cleaners, drivers the administrator and meal delivery staff (team of approximately 15);
• Develop sound working relationships between all staff and volunteers throughout the Organisation, ensuring that effective communication channels are in place;
• Maintain discipline and standards of conduct;
• Work closely with the Sittingbourne Operations Manager and Dementia Services Manager to ensure that staffing levels are appropriate according to fluctuations in demand, and that holidays and sickness are covered;
• Ensure that reception is covered at all times and that callers are greeted promptly and courteously;
• Assist in the recruitment and selection of centre staff and carry out supervisions and appraisals in a timely fashion;
• Monitor staff training schedules and liaise with the Business Performance and Development Manager to ensure that all staff training is recorded appropriately;
• Ensure that each staff member (and volunteers where appropriate) have a Training and Development Plan which reflects the requirements of their job and their aspirations for their continued professional development;
• Work with and support the Volunteer Coordinator to ensure that there are sufficient and appropriate volunteers to support the organisation’s activities, and that their roles are fulfilling;
• Carry out new staff and volunteer inductions;
• Monitor income and expenses to assist in budget preparation for day services, transport and catering services;
• Oversee the collection and collation of accurate service data for statistical reporting purposes;
• Plan and coordinate administrative and financial procedures and systems and devise ways to streamline processes;
• Facilitate client forums and other feedback mechanisms in line with the ISO 9001:2015 quality standard and attend Quality Management Meetings;
• Participate in fundraising initiatives and encourage others to do so;
• Ensure that the day services, bathing, laundry, haircare, Footcare, catering and community meal delivery services are well managed and meet the needs of clients;
• Ensure that weekend staff know where to go to seek assistance with emergency issues;
• Work with the Accounts Department to ensure that debts are collected in a timely but sensitive manner.

Lettings

• Liaise with property agents in connection with the letting and void management of the old jail:
• Liaise with tenants and manage their tenancies, dealing swiftly with queries and repairs;
• Ensure that rents are collected on time;
• Maintain a booking register for the Silver Social Hub and The Fountain and liaise with external evening/weekend hirers.

Transport 

• Ensure that the fleet of minibuses and MPVs are maintained according to the schedules and that unplanned repairs are carried out promptly;
• Ensure that appropriate mileages are recorded for the Bus Operator’s Service Grant claims;
• Ensure that Section 19 Permits are in place for each vehicle;
• Manage the fleet insurance policy for the Centre and deal with claims as appropriate;
• Alongside the Day Centre Supervisor and Dementia Services Manager, ensure that transport routes are coordinated to provide the most efficient use of vehicles.

Digital and Data

• Lead the staff and volunteers in the transition from manual data collection to a new client management/CRM system;
• Lead the staff in the transition from traditional servers to Office 365 SharePoint and One Drive document storage and management systems;
• Ensure that staff and volunteers are upskilled in basic ICT programmes;
• Liaise with the organisation’s appointed IT Support Partners and ensure that all computers and other devices are properly maintained and protected.

Other

• Understand, empathise with and be committed to the Age UK Faversham and Sittingbourne’s values and principles;
• Together with the Community Development and Marketing Officer, liaise with external stakeholders and seek to promote the centre and its activities;
• Carry out such reasonable tasks as may, from time-to-time, be delegated by the Chief Executive Officer or Business Performance and Development Manager:
• Adhere to the Organisation’s policies and procedures at all times.