Children advocate jobs

We are recruiting for a Refuge Worker to join our team in Barking & Dagenham; the scope on this job involves….

Job Title: Refuge Worker

Location: Barking & Dagenham
Salary: £25,971.41 per annum
Contract type: Part-time, Permanent

Hours: 33.75

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Refuge Worker to provide high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 20 October 2025

Interview date: 29 October 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

LGBT Independent Domestic Violence Advocate (IDVA) Birmingham & West Midlands.

Full-time 37 hours per week.

Birmingham LGBT is seeking to recruit a full-time LGBT IDVA covering Birmingham and the West Midlands to ensure that LGBT victims/survivors of domestic violence have access to an IDVA who will offer support, signposting, advocacy, risk management and safety planning.

We recognise the importance and advantages of diverse workplaces and communities, and we acknowledge under-representation in our workforce of Black, Asian and global majority people; people with a Romany or Irish Traveller background, and people with lived experience of migration. We particularly welcome applicants from those backgrounds, identities and lived experiences

The successful applicant will join a motivated and enthusiastic team based at the Birmingham LGBT Centre in central Birmingham.

Salary: £27,506 per year, plus up to 5% matched pension contributions.

Hours: Full-time, 37 hours per week, with some evening and Saturday work;

Annual Leave entitlement: 25 days.

Two-year, fixed-term contract, may be extended subject to funding.

Birmingham LGBT is an equal opportunities employer.

Closing date for applications is 5pm on Tuesday 28th October 2025.

Applications should be sent by email 

Applications will be reviewed anonymously and candidates selected for interview will be invited shortly after the closing date.

Download an application pack from our website. 

For more details or an informal chat about this vacancy, please phone us and ask for your contact details to be passed on to Steph Keeble, Director.
 

Main Duties

 ·Provide independent advocacy and support to LGBT survivors of domestic violence.

·Work with survivors from the point of crisis and offer intensive support to help ensure short-term and long-term safety.

·Maintain multi-agency links and partnerships through protocols and procedures that prioritise the safety of survivors of domestic violence.

·Empower service users by providing them with emotional and practical support, thus enabling them to access their rights, empowering them to make decisions and increasing their life options.

·Inform survivors of full range of civil, criminal and practical options that might increase their safety.

Casework Management

·To advise and support LGBT survivors of domestic violence.

·To undertake advocacy casework, working with survivors following an initial assessment of their needs, working within a structured key-working relationship.

·To provide one-to-one-emotional, practical, legal and advocacy support to survivors through the development of an individual support plan, including risk assessments, safety planning and assistance in accessing other relevant services such as the police, counselling, housing, and legal services.

·To support LGBT survivors of domestic violence who are going through the criminal justice system.

·To develop and maintain good working relationships and links with other agencies, referring service users to appropriate specialist agencies where necessary as part of a support plan and in consultation with them.

·To ensure that any issues in relation to child or adult protection concerns are responded to in line with Birmingham LGBT’s policies and are brought to the immediate attention of the line manager.

·To deliver training on LGBT domestic violence.

·To work within Birmingham LGBT’s policies and procedures.

Monitoring, Evaluation and Information Management

·To participate in the collection and maintenance of information on relevant referral agencies and local services.

·To ensure high quality and effective statistical monitoring is undertaken at all times in accordance with Birmingham LGBT’s procedures.

·To produce monitoring reports as requested by the Office of the West Midlands Police and Crime Commissioner.

·To maintain accurate, confidential service-user records of contact details and interventions, ensuring that personal information is up-to-date and that it is kept secure and confidential at all times in compliance with the Data Protection Act 1998 and Birmingham LGBT’s procedures.

·To ensure that feedback from service users and agencies is actively sought to inform the continuous improvement and development of the service.

Professional Development and Training

·To keep up-to-date with developments in legislation, policy and local and national government initiatives that address domestic violence.

·To attend and prepare for regular meetings with the line manager and to participate in individual appraisals in accordance with Birmingham LGBT’s policies and procedures.

·To attend internal or external training events, meetings or forums, as requested by the line manager and in line with the post-holder’s professional development plan.

·To attend regular team meetings.

·To carry out other duties as may from time to time be reasonably required by the line manager.

·To support colleagues with general duties at the Birmingham LGBT Centre.

Are you passionate about offering boys and men the best start in life by providing support to young fathers and families? This is an exciting opportunity to be part of a specialist and dynamic charity providing emotional and practical support to boys and men. We are looking to recruit Project Coordinator(s) (Fathers team) you will be responsible for delivering a range of services supporting Future Men’s work with fathers. The post holder will alongisde direct work with fathers support the Senior Leadership Team with formulating a strategy for developing work with fathers across localities, in line with FM’s vision, mission and values and Business Plan. A key element will be to support new developments, identify best practice in work with fathers and embed these in current services.

This full-time permanent role is based in south London and work alongside statutory services.

At Future Men, through our practice-led services, we work with boys and men from childhood through to Fatherhood, to help them become healthy, dynamic, future men. From structured school programmes and youth hubs, to individual one-to-one sessions and outreach work, we provide the vital support and advocacy that changes boys and young men’s lives for the better. We focus our work with boys and men who face structural discrimination and disadvantage, including of race, income, and community.

Location: Hybrid, Old Street, London
Department: Policy, Campaigns and Youth
Salary: £46,864 per annum
Hours: 34.5 hours per week
Contract Type: Fixed-term contract until end of June 2026

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

Are you passionate about advancing girls’ sexual and reproductive health and rights (SRHR) globally? Are you ready to make an immediate impact by influencing the UK Government and working with civil society and young people for greater change? Our policy and advocacy work is at a critical stage as we defend and advance girls’ rights in the face of global rollback.

We’re looking for an SRHR Policy and Advocacy Adviser (up to the end of June 2026) to play a key role in the final phase of a donor-funded programme as part of the Countdown 2030 Europe network. In this short but high-impact role, you will help deliver key influencing opportunities on the UK Government’s commitments to SRHR, while maintaining influential relationships across government, Parliament and civil society. You’ll also lead political influencing on major advocacy moments — including the Commission on Population and Development (CPD) and the Commission on the Status of Women (CSW) — in meaningful partnership with young people.

In this role, you’ll collaborate closely with a fellow SRHR Policy and Advocacy Adviser and the Senior Policy and Advocacy Manager, combining strengths to maximise our influence and deliver real impact for girls’ rights.

As part of our dynamic Policy, Campaigns and Youth team, you’ll work collaboratively across Plan International UK and with our federation partners to ensure our influencing strategies remain credible, evidence-based, and rooted in feminist, anti-racist and decolonial approaches.

You’ll bring strong policy and advocacy experience, ideally with a track record of shaping UK Government policy and working on SRHR. Confident in building and managing high-level relationships, including with senior government officials, you’ll be quick to apply your expertise in producing persuasive policy positions and communications. You’ll also be a champion for youth-centred influencing, supporting young people to engage meaningfully in global advocacy spaces.

Experience of working within the UN system and knowledge of SRHR multilateral financing mechanisms would be an advantage.

You’ll be committed to Plan International UK’s positions and approach on promoting gender equality, diversity and inclusion and anti-racism and integrating this into all aspects of our work.

Please note: availability to travel to New York and prepare and follow-up activities on the Commission on Population and Development is essential (30 March – 24 April 2026).

We aim to provide an inclusive, friendly and supportive environment, where our values and purpose are at the heart of everything we do.

The deadline for applications is 23:59 on 5 October 2025
First Round Interviews are scheduled for: 30 - 31 October 2025
Second Round Interviews are scheduled for: 5 – 6 November 2025

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include an Enhanced Disclosure and Barring (DBS) check and a check of the Children’s Barred List. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-223 924

Location: Hybrid, Old Street, London
Department: Policy, Campaigns and Youth
Salary: £28,525 per annum (i.e. pro-rata to full time equivalent of £46,864 per annum)
Hours: 21 hours per week
Contract Type: Fixed-term for two years

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

In a fast-changing global context, Plan International is seeking to build its ability to strategically influence World Bank policy and practice on issues relevant to furthering gender equality and girls’ rights. This new role offers an exciting opportunity to be at the forefront of this work, liaising with colleagues across the Plan International family and partner organisations to develop credible policy positions, design an impactful advocacy strategy and deliver meaningful dialogue and engagement.

You will bring your knowledge and understanding of World Bank policy and practice and wider current aid and development finance issues, along with strong analytical skills and significant advocacy experience. You will enjoy identifying opportunities to advocate for change and working with multiple stakeholders to create impact.

You will work closely with our international programmes team and policy and advocacy team, as well as colleagues in Plan offices around the world. The role will involve international travel several times a year to support engagement with World Bank stakeholders.

You will be solutions-oriented with an ability to work independently. You will be committed to Plan International UK’s positions and approach on promoting gender equality, diversity and inclusion and anti-racism and integrating this into our work.

As a part-time role this will suit someone looking to balance this role with other professional or personal responsibilities.

We aim to provide an inclusive, friendly and supportive environment, where our values and purpose are at the heart of everything we do.

Please note that this is a UK-based role and we are unable to offer international contracts.

Please note, this role is not eligible for sponsorship and therefore we are unable to provide sponsorship for this role.

The deadline for applications is 23:59 on Sunday 12 October 2025
Interviews will take place on Friday 24 October 2025

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-224 168

Hours: 1 Role – 30hrs per week 1 Role – 37.5hrs per week

Location: This role is based at our offices in Hanley, but requires regular travel across Staffordshire.

Reporting to: Uniting Staffordshire Against Hate Service Coordinator

Purpose of the job

Uniting Staffordshire Against Hate provides information, advice, guidance and practical and emotional support to victims of hate crime and hate incidents to help them cope and recover from their experience and exercise their rights under the Victims Code.

The role of a Hate Crime Victim Care Coordinator is an exciting and diverse one. You will provide holistic and person-centred support to children, young people and adults across Staffordshire who have experienced hate crime or incidents due to their race, religion, disability, sexual orientation or transgender identity. You will help victims of hate come to terms with what has happened to them and provide practical and emotional support to reduce both the immediate and long-term impacts of hate.

You will work closely with other partners including the police, local authorities, housing providers and other support services to ensure that victims receive appropriate support and effective responses. You will also raise awareness of hate crime and the USAH service so that more victims are able to report hate crime and access specialist support.

As a Hate Crime Victim Care Coordinator, you will make a real difference to victims’ lives and will play an important role in tackling hate across Staffordshire.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

We are recruiting for a Refuge Worker to join our team in Southwark; the scope on this job involves….

Job Title: Refuge Worker

Location: Southwark
Salary: £28,857.12 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We are looking for a Refuge Worker to provide specialist, high-quality support to women and children escaping domestic abuse. Based in Southwark, London, this role involves delivering practical and emotional support to survivors, ensuring their safety, and helping them rebuild their lives. Working 37.5 hours per week, Monday to Friday, you will create a safe and welcoming environment in line with Refuge’s values and commitment to ending violence against women and girls.

As a Refuge Worker, you will support women through crisis, providing keywork sessions, safety planning, and advocacy. You will assist with accessing housing, welfare, legal support, and other essential services while maintaining accurate case records. You will also play a vital role in ensuring the effective operation of the refuge, managing referrals, and working collaboratively with partner agencies. The ideal candidate will be a compassionate and resilient individual with strong communication and organisational skills. While experience in the Violence Against Women and Girls (VAWG) sector is beneficial, we also welcome applications from those with transferable skills and a commitment to supporting survivors. Above all, we value individuals who are dedicated to making a difference, thrive in an inclusive environment, and are committed to their own personal development while supporting others.

This is a fantastic opportunity to contribute to a meaningful cause while developing valuable frontline support and advocacy experience. Refuge offers ongoing training, professional development, and a comprehensive benefits package, ensuring that our staff are valued and supported in their roles. If you are passionate about empowering survivors and want to be part of a dedicated, compassionate organisation, we encourage you to apply.

Closing date: 9.00am on 15 October 2025

Interview date: 29 October 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

At Ambitious about Autism, we're currently looking for a Youth Engagement Officer – Autistic and OK to join our team on a 2 year fixed term contract.

The Youth Engagement Officer will play a central role in ensuring autistic young people are meaningfully involved in shaping and delivering the next phase of the Autistic and OK programme. You will support the co-design and development of new peer-led workshops for the schools toolkit and developing resources for a whole school approach, collaborating with colleagues in the Participation team and a diverse group of autistic young people.

You will coordinate the recruitment, induction and ongoing support of our autistic programme ambassadors ensuring that their contributions are valued, inclusive and impactful. The role will involve facilitating engagement sessions and workshops with autistic young people, enabling them to co-produce programme content and participate in media, advocacy and public engagement opportunities.

We are looking for someone who has:

• Considerable experience in youth work, participation, community engagement, or a related field.
• Experience of working directly with young people, particularly neurodivergent young people, and facilitating their meaningful involvement in projects, workshops or campaigns, including both in-person and online formats.
• Proven experience of co-design or co-production with young people, with a strong understanding of inclusive and accessible facilitation practices.
• Understanding of autism and the barriers that autistic young people may face in education and participation settings.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Cure Parkinson's Research Engagement Manager is responsible for ensuring that the lived experience and perspective of people with Parkinson’s (PwP) is embedded across our research activities. The role includes managing our international Research Advocates Council and supporting public and patient involvement and engagement (PPIE) initiatives. This is an exciting time to join the team as we develop our PPIE strategy and build on our expert voice, helping to drive scientific discovery forward and bring us closer to a cure.

As our Research Engagement Manager you will have experience of supporting or leading PPIE in research, ideally in health or clinical trials, along with experience of working in a patient facing role, including with diverse and underrepresented communities.

At Ambitious about Autism, we stand with autistic children and young people. Our Time for Ambition strategy envisions a world where every autistic young person can be themselves and realise their goals. Yet too often, they face misunderstanding, isolation, and poor mental health at school — with exclusions for autistic children tripling in the past decade.

In 2022, with support from Zurich UK and the Zurich Foundation, we launched Autistic and OK – a pioneering programme empowering autistic pupils to understand themselves, take control of their wellbeing, and feel supported in education. We're now entering Phase 2, expanding the programme to more schools, colleges, and communities across the UK.

We're seeking a Schools Engagement Officer to play a vital role in making this next chapter a success. As a delivery focused role, you will provide hands-on support to schools implementing the Autistic and OK Schools Toolkit.  You will coordinate activities for the piloting of our new Whole School Approach and ensure feedback from schools is captured and shared with the wider team. You will also contribute to dissemination activities, helping to raise awareness of the programme and demonstrate its impact.

About the Role:
As part of the delivery team, you'll:

• Support schools to implement our Autistic and OK Toolkit.
• Coordinate pilot activities for our new Whole School Approach.
• Act as the first point of contact for schools, offering practical advice and support.
• Gather feedback and stories from schools to showcase the programme's impact.
• Work alongside our Youth Engagement Officer to ensure autistic young people's voices shape everything we do.

About You:

• Experience of working in or with schools, colleges, or the wider education sector.
• Strong organisational skills and the ability to manage multiple priorities.
• Great communication skills, with confidence engaging teachers, leaders, and young people.
• A genuine passion for inclusion and improving outcomes for autistic young people.

In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible, hybrid working and more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Role purpose

RISE strives for a world where people can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.

With the main objectives of reducing re-victimisation and reoffending, and helping to protect the public, the RISE practitioner will deliver a range intervention (individual and group), both in the community and in custody.

Key Responsibilities:

• Provide a high-quality service to victims of domestic abuse, delivering a service to those at risk;
• Work collaboratively within a multi - agency framework consisting of the Multi Agency Risk Assessment Conferences (MARAC) and local partnership responses to domestic abuse;
• Identify and assess the risks and needs of domestic abuse victims using an evidence-based risk identification checklist.
• Focus on and prioritise high risk cases and provide a pro-active service through individual safety planning and personal support. 
• Work with victims of domestic abuse at all levels of risk to help them access services to keep them and their children safe.
• Liaise with Social Services and other professional agencies in relation to any child protection/ adult safeguarding risk issues highlighted;
• To ensure that any issues in relation to safeguarding children or vulnerable adults are brought to the immediate attention of the Safeguarding lead (or whoever is relevant).
• Maintain high standards of professionalism and keep abreast of current legislation, best practice and maintain a focus of continuous improvement;
• Work with victims of domestic abuse to help them access services to keep them and their children safe;
• Understand the role of all relevant statutory and non-statutory services available to domestic abuse victims, and work collaboratively with these as appropriate;
• Provide advocacy, emotional and practical support, and information to victims in relation to legal options, housing, health and finance;
• To record case work accurately and ensure administration of caseload is always up to date.
• To communicate internally within RISE, with victims and with partner agencies about the risks and needs of victims.
• To attend regular case review meetings with the DA Team Leader and Practitioners to share information around the identified risks.
• Manage a caseload of 60-70 service users ensuring each client receives a timely and appropriate service, individual to their needs;
• Support the empowerment of the client, and assist them in recognising the features and dynamics of domestic abuse, and help them regain control of their lives;
• Maintain knowledge of the organisation’s operating environment;
• Demonstrate and maintain a commitment to the organisation’s vision and values, strategic aims and objectives.
• To attend and participate in any and all internal and external training identified as necessary to meet the requirements of the role as identified by Rise Mutual CIC.

Main Duties:

• Establish timely contact with Victim/ Survivors of domestic abuse perpetrators who are referred to attend a DVPP,
• Carry out assessments with the Victim/ Survivors via telephone contact or community visit, using the Safe Lives DASH risk assessment tool;
• Carry out detailed safety planning with Victim/ Survivors;
• Manage risk by being pro-active with Victim/ Survivors, sharing information with other relevant agencies in a timely way.
• Refer and/or signpost Victim/ Survivors to other services/agencies to meet risk/wellbeing needs;
• Ensure Victim/ Survivors can access a place of safety e.g. refuge, if risk escalates to a dangerous/unsafe level;
• Maintain Victim/ Survivors contact and continuously monitor risk by keeping up with all available information while the perpetrator attends the programme;
• Attendance at Social Services Conferences (if appropriate), Risk Meetings and MARAC, advising on any safety planning for any risk issues highlighted;
• Undertake an end of case review, signposting Victim/ Survivors to external agencies for ongoing support where appropriate;
• To maintain up to date Victim/ Survivors records to ensure data is collated for all work completed.
• To offer 100% of Victim/ Survivors to complete service user feedback;

Confidentiality and Information Security

• To adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant
• To comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

• RISE is committed to keeping children and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children and vulnerable adults s/he is responsible for or comes into contact with. Post holders without direct service user contact have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties:

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Cover for other posts as appropriate, and willingness to be trained in new interventions.

Person specification:

Experience

• Have experience of giving or undertaking advice, advocacy, counselling or casework within a domestic abuse setting;
• Have experience using an evidence based risk identification check list as a tool to aid risk identification and management for Victim/ Survivors of domestic abuse, as well as an understanding of the limitations of such tools.
• Have experience of working with people who have had to deal with difficult emotional incidents or events using a trauma informed approach;
• Possess good organisational skills with the ability to work methodically and accurately whilst meeting deadlines;
• Have experience of liaising with a range of professionals and agencies;
• Have experience of timely preparation of reports on behalf of users; preparing reports and submissions to statutory or professional bodies;
• Experience of case management and record keeping;
• Experience of delivering programmes/training and/or the willingness to be trained;

Skills​

• To work on own initiative and as part of a team without close supervision;
• To maintain professionalism when dealing with cases, which may be stressful and demanding;
• To work effectively under pressure including prioritising workload and meeting deadlines;
• To demonstrate empathy for the issues and barriers, faced by Victim/ Survivors and their families;
• To respond positively to change;
• To communicate with vulnerable clients;
• To communicate with external organisation professionals;
• To have excellent written communication skills to write reports;
• Proven communication and Interpersonal skills (both verbal and written).

Knowledge

• Proficiency in the use of case management databases to accurately record Victim/ Survivors information;
• Proficiency in MS Office skills (MS Word, Excel) to intermediate level and experience of using such skills in a busy office environment;
• Have an IDVA qualification or equivalent (Desirable).

Job Title: Domestic Abuse Helpline IDVA (Domestic Abuse Helpline Independant domestic violence advocate)

Location: Warwickshire 
Salary: £25,857.12 per annum
Contract type: Full Time, Fixed Term (Until 30 September 2026)

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Domestic Abuse Helpline IDVA, supporting survivors of domestic abuse and their children, from the point of crisis, providing high quality independent advocacy and support.

Referrals to the Warwickshire Domestic Violence and Abuse Service (DVSW) will come via a single-point-of-access Freephone telephone number, or email, from professionals on behalf of victim survivors and victim-survivors who want to self-refer. Referrals can come through any agency, or self-referral, and pathways are well established with all local statutory and support services including the police, social care, housing, health, education, mental health, drug and alcohol services and the voluntary sector. The DVSW service will accept referrals for any survivor living in Warwickshire, at any level of risk, on a needs-led basis.

The Helpline IDVA will work closely with Refuge’s community outreach service support workers, the MARAC team, deputy managers, and the refuge accommodation team.  Refuge’s deputy manager for the community outreach will manage the helpline worker alongside the outreach workers, taking overall responsibility for monitoring, reporting, and meeting outcomes across the community outreach support service.

The Helpline IDVA’s post is an exciting opportunity to work in a collaborative way across all referring agencies and therefore it is an important aspect of this job that the post holder has experience of working collaboratively with a range of other agencies.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 23 October 2025

Interview Date: 31 October 2025

Role purpose

RISE strives for a world where people , including children and young people, can lead safe, purposeful lives as a result of better relationships within families and communities; where harmful behaviour is marginalised and fewer people , including children and young people, are victims of crime. In order to create safe communities, RISE empowers people to break their cycle of harmful behaviour. RISE’s programmes challenge attitudes and facilitate long-lasting behaviour change and are driven by the belief that people , including children and young people, can make better decisions, given the right support. RISE are specialists in designing and delivering evidence-based, transformative behaviour change courses within the criminal justice system and wider community.
 

With the main objectives of reducing re-offending and helping to protect the public, the RISE practitioner will deliver a range of interventions (individual and group), that RISE may design, commission or be commissioned to deliver in the future, both in the community and in custody.

The main purpose of this role is to support and assist Facilitators, Advanced Practitioner,  Responsible Officers and Service managers  in the administration of the Domestic Abuse contracts delivery by co-ordinating project resources such as people and equipment. The post holder will also be responsible for maintaining information systems linked to specific DA contracts.
 

Key duties and accountabilities

• To undertake a range of administrative duties, including log on cases, tracking and issuing documents to clients.
• Be adept in managing a new client based system.
• Working closely with practitioners to facilitate and schedule service users onto courses or appointments or chasing information.
• Drafting documentation where appropriate under direction from the Service Manager.
• Communicate with referrers, specifically social workers, mental health provoiders.
• Maintaining excellent filing and records of case files to ensure effective recording on attendance and completion of courses.
• Ensure the team has excellent administrative support across all projects.
• Help manage communications both within the project team and between the project teams and project delivery partners.
• To ensure that all contractual information is recorded, updated and accessible.
• Work with  Team leader and Service Manager and practitioners to support the scheduling of and take the initiative/decisions of assigning service users to relevant groups/1-2-1 sessions based on outcome of assessment.
• Keep any relevant records for audit compliance.
• Collate information and complete the monthly/quarterly KPI data reports required by commissioning partner as stated within each individual contract.
•  Provide excellent customer service and be the first point of contact for telephone communication for our commissioning partners, service users and families and transfer enquiry to appropriate staff member if unable to resolve query themselves.
• Be solution focused and able to troubleshoot.
• Collate and analyse statistical information.
• Prepare and present management information as requested by Service Manager.
• Prepare reports and provide performance information to inform decision making.
• Provide general administrative support relating to the running of the department (purchasing, maintaining rota, basic resource management).

General tasks:

• Develop excellent relationships with customers and respond positively to their needs.
• Be a strong advocate for RISE interventions, representing RISE and its interventions at key stakeholder events.

 Confidentiality and Information Security

• Adhere to the Data Protection and Freedom of Information Acts and comply with the terms of RISE’s Privacy, IT and Data protection policies, and that of our partners where relevant.
• Comply with security measures in accordance with RISE policies and our partner’s E-mail and Internet use.

Safeguarding Children and Vulnerable Adults

• RISE has a legal Duty of Care to all persons with whom we work- please see our Duty of Care Statement .
• RISE is committed to keeping children, young people  and vulnerable adults safe. Post holders with direct service user contact are responsible for promoting and safeguarding the welfare of children , young people and vulnerable adults s/he is responsible for or comes into contact with. Post holders not in direct offender contact have a general responsibility for safeguarding children, young people  and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Other duties

• Undertake other duties as may be required which are commensurate with the grade and nature of the post.
• Willing to understand and oversee other projects.

Essential Experience, Knowledge & Skills

• Excellent prioritisation skills.
• Good written and verbal skills
• Excellent attention to detail.
• Ability to manage conflicting demands and meet deadlines.
• Ability to work on own initiative.
• Ability to stay calm under pressure.
• A methodical and thorough approach to work.
• Approachable, proficient and a good team player.
• Strong organizational, grammar and communication skills.
• Ability to compile data and reports.
• Ability to collate information and present in relevant format.
• Strong IT skills and experience of working with Word, Excel and Microsoft project skills.
• A proactive approach to problem solving.
• Data analysis skills.
•  A strong administrative skill set.
•  Accurate data management and input at high volume, paperwork checks and claim checks.
• Competent liaising with a range of external stakeholders including senior management.
•  A background in administration and proven experience of providing proactive administrative support.
• The ability to work with minimum supervision as part of a small internal team.  
• Enthusiasm to contribute to creating a team that is viewed as an exemplar of high quality across the RISE and beyond, making the department an enviable environment to work in.

Essential Qualifications

• Good general level of education including Math's and English to GCSE Level.
   

To apply, please submit your cv and a cover letter outlining the experience and skills you bring to this role and explaining why you are interested in this position.

Spinal Muscular Atrophy UK’s Community Support Team provides practical guidance and emotional support to adults, children, young people, and their families affected by any form of SMA across the UK. 

As a Community Support Practitioner, you will play a key role in delivering compassionate, confidential, and responsive support at all stages of life. This may include times of particular challenge or change, such as receiving an SMA diagnosis, or navigating transitions into nursery, school, higher education, employment, or independent living. 

Your work will be varied and person-centred. You may be directly supporting families and individuals with issues relating to care packages, housing, equipment, education, access to treatments, and welfare benefits. 

To provide the highest standard of service, you will collaborate closely with colleagues across the charity, including those specialising in information provision, advocacy, and community engagement, ensuring families and individuals feel well-informed, supported, and connected. 

You will hold a professional qualification and have a background in education, health, social care, or disability.  You will work from home and connect virtually with the team with flexibility to attend meetings at our office base in Stratford upon Avon as required.