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Regional Communications Officer- South and South East of UK

About Emmaus

Emmaus is a homelessness charity helping formerly homeless people to rebuild their lives and regain lost self-esteem by providing them with a safe place to call home and meaningful work in one of our social enterprises. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The Regional Communications Officer role is an exciting, varied position working with Emmaus communities in the south and South East of the UK to increase their regional profile.

You will work closely with our communities to identify their communications needs and find creative ways to meet them. As part of a wider team, you will also share ideas with your colleagues and draw on one another’s experiences to maximise PR and communications opportunities.

The role is flexible so we are open to applications between 22.5 and 37.5 hours per week (Monday – Friday). You could be based at home or in your nearest Emmaus community, and frequent travel to communities in the region will be required (around one community each week dependent on requirements). Travel to our team meetings in Birmingham and other locations will be required on occasion.

Who are we looking for?

Your role will be to support Emmaus communities with communications activities that help them to achieve their ambitions. You will have strong skills in communications, public relations and marketing with at least two years’ experience of working in a busy communications role. Although not essential, knowledge and understanding of the charity sector would also be an advantage, and creativity and passion are a must.

If you have great communication skills, plenty of creative ideas, a positive “can do” attitude and a passion for what you do, we want to hear from you.

What we offer

• Starting salary - £26,058 to £28,276 per annum dependent on skills and experience (pro rata for part time)
• Working hours – 3 to 5 days (22.5 – 37.5 hours) per week Monday - Friday
• Flexible working – Options available, subject to the requirements of the role

• Annual leave – 25 days per annum plus eight bank holidays (pro rata for part time) and discretional shutdown between Christmas and New Year
• Pension – Stakeholder pension with an employer contribution of 5%
• Life assurance – a death in service lump sum of 3 x salary
• Training & development – Individually tailored induction, training and development 

• Employee assistance – a 24/7 employee assistance scheme is available

To apply

To apply for this role, please complete our application form and equal opportunities monitoring form and email us by 9am on Monday 18 July. CVs will not be accepted.

Interviews will be held w/c Monday 25 July.

About the role
This is an exciting opportunity for a self-starter and team player to join our growing team and make a big impact in a newly created post, to help us build our income to support and sustain the vital work we do across all our services.
We have recently been announced as the London Borough of Barnet’s Mayor’s Charity of Choice, this role will Account Manage this new relationship and lead the implementation of the subsequent opportunities arising from it.
This will be a broad and varied role focussed around the key areas of community fundraising, corporate fundraising, and fundraising events. The role will suit a self-motivated, creative, and enthusiastic individual who is well organised, a great communicator and passionate about supporting young people.
In this role you can expect to create and deliver exciting fundraising initiatives at a local level in support of our income expectations. There is real opportunity to innovate and create your work programme to engage with both the community and corporate sector. You will need a can-do attitude and the willingness to roll up your sleeves and jump right in.

About Young Barnet Foundation
Young Barnet Foundation is a membership organisation that supports and grows children's and young people’s services and activities via a membership base of over 200 charities, community groups and social enterprises who deliver positive activities and vital support services to children and young people in the London Borough of Barnet. We are proud members of Barnet Together and one of ten Young People’s Foundations operating across London, Dorset and Manchester.
Our team works collaboratively, tactically, and strategically by:

• Providing members with advice, information, and networking/training opportunities; assistance with fundraising and partnership building.
• Working with local authority and strategic partners to encourage sharing of intelligence, ideas, and resources.

Responsibilities
General Responsibilities
• Develop, implement, and manage supporter journey email marketing campaigns to improve supporter relationship and increase supporter acquisition, retention and development
• Maximise the use of digital and social media (in partnership with the Comms Manager) to promote fundraising opportunities
• Conduct a review of the YBF fundraising pack
• Produce and implement multi-channel marketing plans
• Develop a fundraising committee and volunteers to aid and support YBF fundraising
• Manage YBF’s online fundraising pages
• Contribute towards achieving the targets and outcomes of YBF’s fundraising strategy and annual fundraising plans
• Develop and maintain good working relationships and liaison with other members of YBF staff
• Take part in and contribute to team meetings
• Promote the work of YBF, assisting with presentations and fundraising awareness events as appropriate
• Provide feedback monthly
• Undertake other tasks, as required, to support the fundraising team

Community Fundraising
• Prepare the community fundraising annual plan, incorporating digital and online fundraising alongside traditional methods
• Identify local opportunities for us to engage with the community, raise awareness of YBF and encourage community fundraising
• Develop new and maximise partnerships with community groups, schools, and individuals
• Grow the number of donations from individuals/community groups
• Grow the number of actively engaged YBF Friends
• Encourage YBF Friends and others to raise funds via social media for birthdays and other events

Corporate Fundraising
• Account Manage the new relationship as the London Borough of Barnet’s Mayor’s Charity of Choice
• Develop new and maximise partnerships with local corporates, businesses, and entrepreneurs
• Identify local opportunities for us to engage with the corporate sector to encourage corporate donations
• Promote and deliver the Christmas Toy Campaign

Events Fundraising
• Implement a calendar of YBF fundraising events, such as a golf day, tennis tournament, netball tournament, etc
• Acquire and manage relationships with individual fundraisers and fundraising groups using challenge events and other community fundraising initiatives
• Develop fundraising events and products suitable for community groups, schools, individuals, and corporate employees
• Manage existing and introduce new community and corporate fundraising events to grow the events programme, including attending events
• Support corporate employee involvement in YBF events as part of our corporate partnerships
• Develop a communication journey with event participants
• Develop tailored resources and opportunities for event participants.

We offer:
• Flexible working hours and some working from home opportunities (for the right candidate).
• Commitment to your personal training and development
• New modern office space located in east Barnet
• Support of friendly, welcoming colleagues, with at least quarterly team building social events and activities
• Opportunity to be part of the wider Young People’s Foundation movement and make a real difference to the local community

An exciting opportunity has arisen at the SVP as a Supporter Relations Officer to support and grow its national fundraising work. This is a great opportunity to join a busy, ambitious, and friendly team for your next career move in individual giving.  Perhaps you are an Executive wishing to move up to a more senior role or an experienced Officer in a small charity wanting experience at a national charity.

Using the experience and skills you have already gained in the charity sector, in individual giving, you will work closely with the Fundraising & Comms team, and working with the Supporter Relationship Manager, you will be responsible for the operational delivery of the Individual Giving strategy, using proven fundraising techniques working to bring in new donors and maximise the money we raise from our existing donors. 

You will be responsible for delivering a variety of acquisition and retention activities – including cash appeals (direct mail and email), stewardship (creating supporter journeys and production of e-newsletters), as well as supporting on supporter acquisition across digital (paid social and search)

The Supporter Relations Officer should be someone with some experience in Marketing, Individual Giving or Fundraising across a variety of channels, both online and offline. Also have experience in project management of marketing or fundraising campaigns, have a strong attention to detail and be able to manage multiple projects at the same time. In return you will work with the team to deliver an excellent supporter experience and play a vital and active role in shaping our supporter journey to aid the SVP in building long term relationships and encourage continued support.

Working Hours = Part time - You will be contracted to work 30 hours per week

Location = The role can be remote or hybrid depending on location (with the option to work in our London or Bradford office)

Contract = Permanent

Salary = £26,501 per annum pro-rata plus London Weighting if applicable

Benefits Package = 33 days holiday (pro rata) per year inclusive of bank holidays, a competitive pension scheme, employee assistance programme, retail discounts, birthday day off, buy / sell holiday scheme, enhanced paid leave, cycle to work scheme, free will writing service and lots more.

YOUR MAIN RESPONSIBILITIES:

• To support the Supporter Relationships Manager in growing the donor base and increasing individual giving at national level from individual donors in line with agreed income targets.
• To support the development and growth of the Friends Scheme and increase levels of regular giving at national level.
• To project manage national fundraising appeals, campaigns, and individual giving products such as the SVP raffle, lottery, alternative Christmas gifts and other new fundraising initiatives where appropriate.
• To track income from individual donors, liaise with Finance on income reports and provide monthly income reports on progress against income targets and KPIs.
• To act as a source of specialist knowledge for the Society in supporter acquisition, individual giving and digital fundraising.

TO BE SUCCESSFUL IN THIS ROLE, YOU’LL NEED:

• Demonstrable experience in coordinating and implementing fundraising appeals and/or acquisition marketing campaigns and/or projects to time scale and within budget
• Demonstrable experience working in the field of direct marketing, donor acquisition and retention
• Demonstrable experience in growing levels of regular giving across digital and offline campaigns
• Experience in working and maintaining successful relationships with agencies and suppliers to deliver targets
• Knowledge of donor acquisition, individual and regular giving

It is desirable that the candidate can demonstrate the following –

• Experience within a charity setting
• Experience in digital and online fundraising
• Experience in delivering fundraising lotteries and raffles
• Experience in delivering Friends Schemes or other similar donor loyalty programmes
• Knowledge and understanding of fundraising regulation and legislation
• Knowledge and understanding of the principles of supporter care and stewardship

In return we’ll provide you with the opportunity to work for a welcoming organisation that offers support, guidance, training, and development.

HOW TO APPLY:

If you feel you have the relevant skills and experience to fulfil this role successfully, please apply in the first instance with your CV. 

Closing Date = Wednesday 20th July 2022

Deadline for Application Packs = Monday 25th July 2022

Interviews = 2nd August 2022

Previous candidates need not apply. Unfortunately, if you have not received a response within four weeks of your application, you have not been successful on this occasion.

Whilst we ask that staff have sympathy with the Christian values, religion is not considered in recruitment as we value people of all faiths or none.

ABOUT THE SVP:

The St Vincent de Paul Society is an international Christian voluntary organisation dedicated to tackling poverty and disadvantage in all its forms by providing practical assistance to people in need.

Our work is based on person-to-person contact and spending time with people is our greatest gift. Motivated by their faith, our 10,000 volunteer members in England and Wales are committed to meaningful and long-term befriending in their local communities. They visit people in their homes, hospital, prison, and care homes on a regular basis and offer sincere friendship and practical support such as food, furniture or financial help where needed and they organise trips and events for older and isolated people. We offer help to anyone regardless of faith, ethnicity, status, or sexual orientation.

We are open to applicants who would like to work remotely in the UK on a permanent basis.

Applications received for this role are reviewed on a daily basis and interviews are also held weekly. To be successful in your application you must meet the essential criteria for this role and complete the set tasks which are part of the selection criteria. Without completion of the tasks your application cannot be considered.

What's the role?
 

As a Campaign Technologist at 38 Degrees, you will design and build software that helps our supporters and our colleagues campaign to create a fairer and more respectful country and a more sustainable world. You would be expected and must be willing to learn new languages in support of our Tech strategy. 

In the last few years we've built dozens of new tools, including:

• A custom CRM that holds data on the millions of members who take part in our campaigns

• A second CRM that holds data on MPs and other politicians

• A website that helped hundreds of our members organise their own local picnics and fundraising events to support their local parks

• A tool that guides people through the process of calling their MP to discuss a forthcoming Parliamentary vote

Together with our campaigning staff, we're always working on ideas for what to build next.  You'll need to communicate and collaborate with people across the whole organisation, and across our sister organisations in other countries around the world, to imagine, design, and build new features and new tools swiftly enough to take advantage of fast-moving political opportunities.

New projects are developed in a Typescript/Express/React stack, and our existing apps are written in Ruby (mostly Rails), use Postgres hosted on AWS RDS for most of our databases, and use Heroku to host most of our web applications.  If your previous experience is with a different tech stack but you'd enjoy learning ours next, then we're still interested in talking to you.

About us 

38 Degrees is one of the UK's biggest campaigning communities, involving over 2 million supporters who campaign to make the UK a better place. We’re united by a shared vision to create a fairer and more respectful UK and a more sustainable world.
 

In the space of a week, millions of supporters could be campaigning on anything from protecting our NHS and stopping cuts to Universal Credit, to saving local green spaces and protecting our democracy.
 

38 Degrees is fiercely independent. We don’t take donations from political parties, or big donors. We’re run on hundreds of thousands of small donations from the public. This independence means we never have to hold ourselves back from taking on those with power and can truly listen to our supporters.

Why you’ll want to work here 

The 38 Degrees culture is honest, kind, supportive, courageous, and respectful. We move fast, and frequently change plans to respond to events. We work hard but we also have fun. We regularly enjoy team away days and social hours. 

Benefits include: 

27 days holiday per year (plus bank holidays); Office closure between Christmas and New year; 9-day fortnight (office closed every other Friday); 4pm closure on the alternate Friday; Flexibility to work 90 days per tax year (30 day maximum per travel in any location as per approval process); one month paid sabbatical leave after 5 years of service; 

Employer pension contribution; 24 hour employee assistance programme; Enhanced family leave policies; Cycle to work scheme; employer paid annual flu vaccination; Rental deposit loan; Contribution to eye tests/glasses; Learning and development budget
 

Our commitment to Diversity & Inclusion

We’re especially keen to hear from people who’ll bring lived experience of the issues we work

on and who’ll make our team more diverse as a result. So if you’re Black, Asian or from any

other minority ethnic group, if you’re disabled, LGBTQIA+, or if you’re from a working class

home, your application will be especially welcome. And thanks to our flexible home working

approach and network of offices, we have a staff team that is increasingly based across the

UK. We’re keen to continue diversifying geographically, so that we’re rooted in our supporters’

communities.
 

To make sure that we are able to reach our goal of a diverse team we have equal

opportunities monitoring requirements. Your application will not be complete without the

equal opportunities monitoring form.

38 Degrees is committed to inclusive working practises, so during the application process we commit to:

• Paying for childcare whilst you’re at 38 Degrees interviews or tasks

• Paying for your travel costs to the office and back – and for overnight accommodation if you’re travelling from a long distance for an interview although at present the majority of interviews are held online using zoom. 

• Making any reasonable adjustments – for example ensuring we have a BSL interpreters organised in advance if you’d need one

• If there anything else you’re concerned about or think we could provide, please let us know. 

The successful candidate must have the right to work in the UK at the time of appointment.
 

Application process

To apply for this role you need to:

• Send in your CV 

• Complete the two tasks below and send this to us with your application - it shouldn't take you more than 30 minutes in total 

1. Programming exercise (should take 10-15 minutes at most):

Please write a TypeScript and/or Ruby programme which will print the numbers 1 to 100 on separate lines, except for if the number is divisible by 3, in which case it should print 'People', or if it is divisible by 5, in which case it should print 'Power'.  If the number is divisible by both 3 and 5 then it should print 'People Power'.

1. Replies to the following should be somewhere between 1 or 2 sentences and 1 or 2 paragraphs:

1. Of the projects you've previously worked on, which was your favourite, which was your least favourite, and (in each case) why?

2. What are the key skills and lessons you've learned from them that would help you in this job?

3. Describe to a non-technical person what an API does

4. What does the proverb "Don't let the perfect be the enemy of the good" mean to you in the context of software development?

5. What do you think are the key ethical responsibilities of a software developer?

Regional Communications Officer- North of UK

About Emmaus

Emmaus is a homelessness charity helping formerly homeless people to rebuild their lives and regain lost self-esteem by providing them with a safe place to call home and meaningful work in one of our social enterprises. We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers.

About the role

The Regional Communications Officer role is an exciting, varied position working with Emmaus communities in the North of the UK to increase their regional profile.

You will work closely with our communities to identify their communications needs and find creative ways to meet them. As part of a wider team, you will also share ideas with your colleagues and draw on one another’s experiences to maximise PR and communications opportunities.

The role is flexible so we are open to applications between 22.5 and 37.5 hours per week (Monday – Friday). Communities currently covered by the role include North East, Leeds, Bradford and Hull, although this is subject to review. You could be based at home or in your nearest Emmaus community, and frequent travel to communities will be required (around one community each week dependent on requirements). Travel to our team meetings in Birmingham and other locations will be required on occasion.

Who are we looking for?

Your role will be to support Emmaus communities with communications activities that help them to achieve their ambitions. You will have strong skills in communications, public relations and marketing with at least two years’ experience of working in a busy communications role. Although not essential, knowledge and understanding of the charity sector would also be an advantage, and creativity and passion are a must.

If you have great communication skills, plenty of creative ideas, a positive “can do” attitude and a passion for what you do, we want to hear from you.

What we offer

• Starting salary - £26,058 to £28,276 per annum dependent on skills and experience (pro rata for part time)
• Working hours – 3 to 5 days (22.5 – 37.5 hours) per week Monday - Friday
• Flexible working – Options available, subject to the requirements of the role

• Annual leave – 25 days per annum, plus eight bank holidays and discretional days between Christmas and New Year (pro rata for part time)
• Pension – Stakeholder pension with an employer contribution of 5%
• Life assurance – a death in service lump sum of 3 x salary
• Training & development – Individually tailored induction, training and development 

• Employee assistance – a 24/7 employee assistance scheme is available

To apply

To apply for this role, please complete our application form and equal opportunities monitoring form and email us.

 CVs will not be accepted.

Interviews will be held w/c Monday 18 July.

Company Description

Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society. Around the world, we are growing a movement of abolitionists who believe freedom is worth the fight. Our team works from more than 30 locations across five continents. If you’re looking to make a difference, this is the place for the you.

Hope for Justice is committed to the principles of diversity, equality and inclusion. If you feel that your skills and experience fit one of our roles then we would welcome your application regardless of your background.

Position

Hope for Justice is looking for an experienced and highly motivated Marketing and Campaigns Specialist to join our dynamic global Digital and Communications team.

As Marketing and Campaigns specialist you will use your strong visionary and organisation skills to deliver powerful and engaging multi-channel campaigns which will raise awareness about modern day slavery supporting Hope for Justice's database and donor acquisition strategy. In this role, you will also have the opportunity to utilise your broad range of creative skills to develop and bring important campaigns to life working alongside the creative writers, graphic designers, and film producers who are part of our cross functional team.

To be successful in this role, you will need outstanding organisational and communication skills as you will work closely with multiple stakeholders. You will have the ability to present and pitch ideas and concepts while working under pressure to meet deadlines. Experience in a range of digital communication platforms is needed in addition to an understanding of the law and regulations relating to in-person and digital fundraising.

This is a unique opportunity to join a growing, global non-profit organisation with a well-respected reputation for changing lives and fighting for freedom for those affected by modern day slavery and human trafficking.

For more information, please download the Role profile at the bottom of the advert.

Requirements

• Create and develop dynamic marketing content for campaigns, marcomms and events
• Create and maintain a long-term calendar of campaign activity, adapted around key dates (and dates to avoid), capacity, and organizational requirements.
• Assist with the optimization of our marketing automation and donor journey processes
• Collaborate with designers, film makers and external influencers to produce marketing ideas and strategies for campaigns and events
• Convince key stakeholders of your creative ideas
• Keep wider department updated on latest marketing trends and technological platforms
• Present internally and externally to promote the story of a campaign or communication
• Collaborate and manage relationships with external partners, influencers and agencies
• Work at all times in line with organisational policies and procedures and the wider strategy, culture and ethos of Hope for Justice.
• Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.

Benefits of working at Hope for Justice

Hope for Justice is committed to supporting our staff’s wellbeing and offers competitive salaries and a range of additional benefits to our staff. This includes generous annual leave entitlement, pension scheme contributions, company sick pay, enhanced maternity and paternity pay and access to the Employee Assistance Programme for staff and their family. As well as operating both Flexible and Hybrid working policies for our UK employees.

Salary: Up to £35,000, depending on experience.

Closing date: 7th July 2022, the vacancy may close early as applications will be reviewed on a rolling basis

Location: Flexible, (Travel to the Manchester head office will be occasionally required)

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Just Treatment is a growing patient-led campaign fighting to ensure everyone gets the healthcare they need by demanding the government acts to put patients before corporate profits. We believe the only way we can win this is by building a movement of those directly affected by the problem to challenge the power of the pharmaceutical and health industries. We're looking for a Head of Organising & Campaigns to oversee our work taking on big pharma and fighting for an effective, public NHS. You'll know how to oversee the creation of a brilliant, collaborative campaign strategy, and understand how to get volunteers and staff to put it into action. You'll have a deep understanding of organising. And you'll be committed to taking on David Vs Goliath battles to win health justice.

We have an exciting opportunity for a Events Coordinator to join our team based in Gilwell Park, Chingford, London.

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Events Coordinator Role:

The purpose of this role is to assist and support the co-ordination and delivery of nationally organised events and contingents including but not limited to World Scout Jamborees, World Scout Moots, Roverways, National Conferences, and the Scouts National Day of Celebration.

The post-holder will provide administrative support to the Events Team and national events volunteers, and will focus on providing great customer care to Scouts members attending the events. This role will also be responsible for leading the delivery of smaller national events such as Founders Day and State events that the Scouts may attend.

The above may not provide a complete list of event projects undertaken, and event projects delivered may vary somewhat as the requirements of The Scouts changes.

Key responsibilities as our Events Coordinator:

- Working with Events team colleagues, design, implement and monitor effective administrative and financial recording processes and procedures
- Support the implementation and logistical delivery of all events across Scouting Operations, providing practical support to volunteer teams and working groups
- Take responsibility for event administration and the effective management of delegated duties pre, during and post event.
- Directly support the staff team (including volunteers) in the build up to events, providing a high level of quality member support.
- Process staff and volunteer expenses, invoices and other payments, and deal with account queries.
- Support the creation of planning documentation for events, such as event budgets
- Produce and maintain databases and spreadsheets as required, including data entry, management, reconciliation of data and providing accurate reporting.
- Answer enquiries related to the Events team on the telephone or email, and monitor e-mail correspondence in the event mailbox.
- Through the wider Events team, contribute to the strategic development of The Scouts.
- Assists with other responsibilities as reasonably requested by the Senior Events Officer

What we are looking for in our Events Coordinator:

- Strong planning, project management, and organisational skills
- Able to prioritise effectively and multi-task across a number of complex activities
- Able to adapt to a range of different types of work
- Able to effectively work as part of a team
- Able to build and maintain effective working relationships with a range of people, including volunteers, staff, and other stakeholders
- A working knowledge of relevant UK legislation (e.g. data protection, health and safety)
- Ability to recognise and change inefficiencies in processes
- Build and maintain effective relationships with a wide range of people
- Respond effectively to enquiries from Scout volunteers and people outside of Scouting
- Manage a diverse workload and achieve targets and deadlines that are set
- Able to produce accurate reports, correspondence and other material

What we can offer you as our Events Coordinator:

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking

We are proud to be a family-friendly employer and offer…

- Up to four personal days paid leave a year
- Maternity/Paternity Leave
- Childcare Vouchers
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave

Closing date: Sun, 17 July 2022, 23:59

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Admin Support Coordinator

Are you our next Admin Support Coordinator? Are you passionate about sales administrative procedures and supporting a successful team where you can take on new responsibilities and grow within the sales field in our UK Team?

Common Purpose is a not-for-profit organization founded in 1989 that develops leaders who can cross boundaries. This enables them to solve complex problems both in organizations and in cities. We deliver face-to-face and online leadership courses for multiple generations of leaders: from students in universities to senior leaders in organizations and society.

We are currently looking for a dynamic and ambitious professional who shares our values and is equally passionate about systems and process efficiencies within organizations. You will be responsible for supporting our UK team with an emphasis on financial and business development support.

This role is a full time permanent home based role in the UK (Offices in: London, Bristol or and Bradford). We are willing to consider part time employment for suitable candidates. 

As our Admin Support Coordinator you will:

Financial support:

• Support on financial processes with a particular emphasis on invoicing customers
• Working closely with the central Finance team to meet their deadlines
• Work closely with the UK team to ensure their income targets are met via invoicing and cash management

Business Development Support:

• Support our sales team with both business development and growth activities where needed
• Produce weekly/monthly sales analysis & reports for the sales team meetings
• Work with business development leads to ensure all relevant information is added and updated in our internal CRM system
• Work with clients and sponsors to gather information for new work proposals and support contracting

Administrative & Operational support:

• Produce management data on sales and outreach activities
• Coordinate the schedules of our Development Directors and Managing Director
• Provide support to the wider team where needed

You will bring the following experience with you: 

• Strong numeracy skills
• Ability to manage and coordinate multiple tasks
• Excellent organizational skills
• Able to create and maintain effective office management systems
• Meticulous attention to detail and accuracy
• Strong customer management skills
• A collaborative team-player, while also able to work well independently
• Strong proficiency in MS Office, particularly Excel, Word, PowerPoint, Publisher and Outlook
• Excellent written English, oral communication, and interpersonal skills

What we offer in return

• A salary range of £23,000 - £26,000 per annum dependent on experience
• 25 days of annual leave per annum, plus bank holidays & Christmas Shutdown (25/12-1/1)
• Flexible working environment
• Fast-paced environment – which will continue to test and develop you
• Growth – you will be continually developing key skills and capabilities for your future through the role and our internal training and development programmes
• Impact – you will see the impact of your work as you work with teams across the organization
• Purpose – the chance to work with a diverse range of colleagues across the globe driven by the same mission
• Responsibility – you will take responsibility from day one and be given real accountability and ownership in your role
• EAP (Employee Assistance Programme) – if and when needed

Sound interesting? Please send us your CV and cover letter telling us why you think you’re a great fit for us and this role!

Common Purpose is willing to consider candidates from any background provided they can demonstrate the relevance of their skills and experience. 

We have an exciting opportunity for a Customer Support Administrator (Part-time) to join our team home based with some travel (20 hours per week). 

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

The Customer Support Administrator Role:

We’re after someone with a great eye for detail, strong organisational skills, and prior customer service experience. You need to be comfortable prioritising your workload, and working to deadlines in a fast-paced environment. Good written and verbal communication skills are a must, as is an ability to problem solve.

You’ll spend most of your time looking after some of our key financial tasks, as well as managing some of the steps in the customer booking journey. You’ll help customers to feel supported and ready for their adventure, making sure all the detail is there for the operational team to deliver.

This role is home-based with nearly all tasks completed digitally, so you’ll need to be comfortable on the computer and be happy to work independently too. Don’t worry, you’ll still be surrounded by a great team!

Key responsibilities as our Customer Support Administrator:

• Taking and recording payments from customers, and processing refund requests.
• Liaising with The Scouts finance team to ensure payments on our booking system are reconciled on a  regular basis. 
• Managing deposit payments: ensuring that customers receive reminders, deposits are paid on-time, and quote bookings are expired in line with Scout Adventures policy.
• Managing final payments: ensuring that final invoices are raised and sent to customers, and debtors are managed in line with Scout Adventures policy.
• Completing recurring financial and administration tasks to keep accurate records of invoices, payments and reports on our booking system.
• Sending pre-written information and reminders to customers in the lead up to their visit.
• Ensuring that customers have given us the details we need to deliver their booking
• Sending feedback survey requests after customers depart.
• Preparing routine data and reports to help identify gaps, trends and insights into our operation, our customers and the impact we have.
• Carrying out other administration and customer service tasks as required, commensurate to the role

What we are looking for in our Customer Support Administrator:

• Prior experience working in a customer service or administration environment
• Great organisational skills and a keen eye for detail
• Excellent customer service skills
• Effective written and verbal communication
• Comfortable using IT and digital systems
• Ability to prioritise, problem solve and work in a fast-paced environment
• Confident working independently, managing your own workload and working to deadlines
• Ability to follow Scout Adventures processes

What we can offer you as our Customer Support Administrator:

- 25 days holiday and going up to 28 days after 2 years’ service and 32 days after 5 years’ service
- Additional holidays between Christmas & New Year
- Life Assurance
- Simply Health Scheme
- Generous Pension Scheme
- Free car parking

We are proud to be a family-friendly employer and offer…

- Up to four personal days paid leave a year
- Maternity/Paternity Leave
- Childcare Vouchers
- Flexible working hours
- Store Discount at our Scout Store + other online benefits
- Study and volunteer leave

Closing date: Thu, 23 June 2022, 23:59

Don’t miss out on the opportunity to join our fantastic team! Click ‘Apply’ now!

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Bid Officer

Home Based

Job reference: 69

Contract type: Permanent

Full time: 37 hours, 5 days per week working Monday to Friday 9am-5pm

(part-time working would be considered)

Salary: £23,150 to £24,805 per annum (dependent on experience)

Benefits:

- 25 days annual leave

- Cash Wellbeing Healthcare Plan Cover

- Death in service benefit

- Option to buy up to 5 days annual leave

- Discretionary shut down days at Christmas

- 1 Community Leave Day per annum

- Bike to work scheme

We have an exciting opportunity for a Bid Officer, working within our support services, to provide administrative and bid support to the Service Design and Development (SDD) team. The successful candidate will support the team to submit high quality bids to retain and expand our services.

The Bid Officer will act in a supportive capacity, independently coordinating administrative functions as well as tracking new opportunities and supporting with competitor/market analysis and assisting with managing and tracking of contracts.

As part of POhWER’s Bid team you will support the Bid Manager and Grants and Partnership Manager throughout the tender/application process; monitoring tender trackers and identifying and scoping potential tender opportunities. This role includes completing SSQs (standard selection questionnaires) for tenders and attending market engagement events (virtually or occasionally in person).

We are looking for someone who has excellent administrative, organisational and time management skills with the ability to work accurately, with attention to detail. The successful candidate will have knowledge and understanding of working in a Business Development team including good knowledge of the tender process.

We are looking for someone with good IT skills with knowledge of standard Microsoft packages a good standard of English and maths and confident written and verbal communication skills with a commitment to a high level of confidentiality.

The successful candidate will have a confident and positive attitude as well as a strong team player with a flexible approach to meet needs of the team/business. You will have the ability to work confidently and independently with staff at all levels in the organisation and have knowledge and understanding of production of reports in a variety of formats.

Key Requirements:

To provide administration support for the team including:

· First point of contact for all communications to the Business Development inbox

· Implementing efficient filing systems for the SDD team and contracts including updating tracker systems

· Supporting the Bid Manager and Grants and Partnership Manager throughout the tender/application process

· Monitoring tender trackers and identifying and scoping potential tender opportunities

· Completing SSQs (standard selection questionnaires) for tenders

· Attending market engagement events (virtually or occasionally in person)

· Managing use of tender portals including expressions of interest, submitting clarifications and downloading and sharing clarification responses

· Carrying out research for bid submissions

· Submitting tenders via the portals, ensuring all formatting and time frame requirements are met

· Producing manager’s briefings for new services

· Liaising with commissioners, coordinating the contract signing process and chasing any outstanding paperwork

· Developing and maintaining strong working relationships with staff at all levels of the organisation - from the Senior Leadership Team to frontline support staff

· Sending regular updates including preparing and circulating weekly bid updates

· Managing the bid library

· Compiling reports and statistics as required

· Undertaking analysis of competitors.

Knowledge, Skills & Experience

As a minimum you should have:

· Excellent administrative, organisational and time management skills with the ability to work accurately, with attention to detail

· Knowledge and understanding of working in a Business Development team including good knowledge of the tender process

· Good IT skills with knowledge of standard Microsoft packages

· Good standard of English and maths

· Good confident written and verbal communication skills

· Commitment to a high level of confidentiality

· An energetic, confident and positive attitude with a high drive to learn new skills

· A strong team player with a flexible approach to meet needs of the team/business

· Ability to work confidently and independently with staff at all levels in the organisation

· Knowledge and understanding of production of reports in a variety of formats.

· Commitment to your own professional development

Ideally you will also have:

· Experience of using design software packages e.g. PowerPoint and Visio, to design visuals for tenders

Special Requirements:

· Occasional travel to POhWER’s offices

· A DBS check may be required.

· You should be able to work outside normal hours occasionally when required.

How to apply

We’re keen to get someone started in this role. If you think this sounds like the ideal job for you, please apply as soon as possible as we may close this job advert early if we receive a high number of applications.

Please submit your CV and cover letter (cover letter no longer than 1 side of A4) before the application deadline. In your cover letter please include your reasons for applying for the role, how you meet the person specification criteria, and your notice period.

Please submit your CV and cover letter quoting reference 69.

Closing date: 30th June 2022

Interviews: 13th & 14th July 2022

For an informal discussion please contact Sarah O’Raw, Bid Manager.

We are looking to recruit people who share our core values and can demonstrate that they apply and live those values in their daily working practice.

A DBS check will be required for this post.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award and a member of the MINDFUL EMPLOYER scheme. We are a member of the Positive about Disability scheme and disabled applicants who meet all the essential criteria will be guaranteed an interview.