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Jobs at Citizens advice in Greater london
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Citizens Advice Southwark, Southwark (On-site)
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London, Greater London (Hybrid)
Camden Town, Greater London
£34,004 - £35,395 per year FTE per annum depending on experience
Part-time (14 hours per week /0.4FTE (over 2 or 3 days a week))
Contract (Fixed Term to 31 December 2027 )
Job description
Location: Camden Foodbank/with some hybrid working available
Start Date: Immediately
About Citizens Advice Camden
Citizens Advice Camden, part of the national Citizens Advice network, is a thriving local advice charity that provides information, advice and casework support to 10,000 individuals and families per year.
Role Purpose
The Income Maximisation Adviser role has been developed in partnership with Camden Foodbank and the Trussell Trust, to provide tailored advice and support to individuals accessing food assistance from Camden foodbank, and those identified as at risk of destitution.
The service aims to tackle the root causes of financial hardship and help households maximise their income. This includes delivering specialist welfare benefits advice to ensure clients receive all entitlements, supporting them through mandatory reconsiderations and appeals, and assisting them with applications for grants and other financial support.
Key elements/Tasks
- Interview clients sensitively and effectively to deliver individually tailored advice which empowers clients, whilst providing in-depth casework support when needed.
- Provide information, advice and casework through face-to-face meetings, by email and telephone to ensure clients’ needs are met.
- Conduct benefit entitlement checks, assist clients in claiming their full entitlements, and provide support to challenge incorrect benefit decisions.
- Support clients in claiming grants and discounts to maximise income and help stabilise household budgets.
To apply complete our application form and online application process via the link.
Closing deadline for applications is: 9.00am on Monday, 12 January 2026.
CVs are not accepted.
Interview date:14/15 January 2026
Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.
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Posted on: 18 December 2025
Closing date: 12 January 2026 at 09:00
Tags: Advice / Information, Advocacy, Information Management, Social / Support Work
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Southwark, Greater London (On-site)
£28,948 to £29,337 per annum
Full-time
Permanent
Job description
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Gateway Assessor
NJC Scale 2 - £28,958 to £29,337 per annum
Full-time – 35 hours per week
The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:
- Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
- An understanding of the main enquiry issues involved in assessing clients' problems
- Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
- To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing date: 9.00 am Monday 5 January 2026
Interviews: Thursday 8 January 2026
In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
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Refreshed on: 16 December 2025
Closing date: 05 January 2026 at 09:00
Tags: Advice / Information, Communications, Legal / Law, Advocacy, Social / Support Work
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Southwark, Greater London (On-site)
£32,749 per annum (increasing to NJC Scale 6 - £35,689 to £37,851 per annum - after 6 months)
Full-time
Permanent
Job description
“Providing free, independent, confidential and impartial advice”
Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.
Trainee Generalist Advice Caseworker
Starting on salary NJC Scale 5 - £32,749 per annum (increasing to NJC Scale 6 - £35,689 to £37,851 per annum - after 6 months)
Full-time – 35 hours per week
This is an exciting opportunity for an experienced Gateway Assessor to be fast tracked through the full Citizens Advice Generalist Adviser training programme within 6 months. You will also be working on a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.
Once assessed as having satisfactorily completed the initial six months training you will be issued with a new job description as a Generalist Advice Caseworker on a starting salary of £35,689 per annum.
- You must be a trained Gateway Assessor
- Have an understanding of the advice needs and issues of the local community in a diverse inner-city area
- Understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies
Closing Date: 9.00 am Tuesday 25 November 2025
Interviews will take place on Friday 28 November 2025
We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.
Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.
Posted by
Refreshed on: 16 December 2025
Closing date: 05 January 2026 at 09:00
Tags: Advice / Information, Advocacy, Information Management, Social / Support Work
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