3 Client advisor jobs near Cardiff

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Migrant Help
Cardiff, Cardiff
£23,350 - £28,019 per year

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Richmond Fellowship
North Somerset 12.73 miles
£19,399 pro rata per annum
Page 1 of 1
Cardiff, Cardiff
£23,350 - £28,019 per year
Contract, Until July 2022, Full-time
Job description

About Migrant Help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

We are currently looking for a Client Adviser to join our team on a Fixed-Term contract until 31 July 2021. There will be potential for the role to be made permanent.

We place a high value on employees in relation to the work that they do. As such, we offer benefits and adopt an ethos of constantly working towards being a Great Place to Work. 

Some of the benefits we offer include:

• Flexibility and work-life balance
• Enhanced family-friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

The Role

To work as part of the Asylum Services team, providing advice, guidance, briefings and assistance with support applications to eligible asylum seekers. To contribute to the overall success of the organisation, in accordance with Migrant Help's aims and objectives, by providing high quality service to clients.

Duties and Responsibilities

•  Provide advice and support to asylum seekers, within the specification of the grant agreement and contract with the Home Office.

•  Support asylum seekers to complete their asylum support application forms (ASF) in order to get support under Section 95 and Section4 of the Immigration and Asylum Act 1999.

•  Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales.

•  Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager.

•  Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications.

•  Assist clients to notify the authority of prescribed change of circumstances.

•  Provide guidance on immigration-related matters within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level.

•  Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users, as necessary.

•  Act as a contact with the Home Office, social services, healthcare professionals and other relevant agencies for applicants with additional support needs.

•  Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly.

•  Provide information to service users in a timely manner, being aware of other appointments and dispersal date.

•  Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.

•  Signpost asylum seekers, including those with a negative decision, to other relevant organisations that can support them.

•  Keep full, accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks.

•  Participate in rota duties on a planned or ad hoc basis, as may be required, to cover telephone advice line out of hours service.

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to a Disclosure and Barring Service (DBS) check

- This post is subject to Counter Terrorist Check (CTC)

- Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification.​

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK, e.g. with a valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 

• Be able to provide continuous UK address history for the previous 5 years.

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

​​We encourage applications from disabled people by offering them an interview if they meet the minimum criteria for the job

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Posted on: 25 October 2021
Closing date: 05 November 2021
Tags: Advice, Information,Advocacy
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