About Migrant help

Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Role

To work as part of the Asylum Services team providing advice, guidance, assistance to complete support applications and briefings to eligible asylum seekers. To contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives, by providing high quality service to clients.

​

Duties and Responsibilities

•  Provide advice and support to asylum seekers, within the specification of the Grant Agreement and Contract with the Home Office

•  Ensure that all applicants are aware of eligibility criteria and their obligations to provide supporting evidence within required timescales

•  Provide outreach for vulnerable clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Operations Manager

•  Provide telephone advice as may be required and support the telephone advice line by assisting clients to complete asylum support and Section 4 applications by telephone and by appointment

•  Provide guidance on immigration related matters advice within the scope of the relevant Office of the Immigration Services Commissioner (OISC) accreditation level

•  Liaise and cooperate with relevant statutory and voluntary agencies on behalf of service users as necessary

•  Act as a contact with the Home Office, Social Services, Healthcare Professionals and other relevant agencies for applicants with additional support needs.

•  Deliver key touch point briefings to a high standard so that applicants fully understand the information provided. Ensure that information books are given out accordingly.

•  Make contact with dispersal accommodation providers and other relevant agencies, providing letters as appropriate, to ensure vulnerable clients are appropriately supported in their dispersal area.

•  Link Asylum Seekers and Failed Asylum Seekers with other relevant organisations
Client Adviser

•  Keep full accurate and up-to-date case records, complete case follow up within the requisite time scales and undertake any necessary administrative tasks

•  Participate in rota duties on a planned or ad hoc basis as may be required to cover telephone advice line out of hours service
 

We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. 

Benefits include:

• Flexibility and work life balance
• Enhanced family friendly provisions
• Additional holiday entitlements
• Perkbox benefits
• Non-contributory pension scheme. 

​

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.  

- This post is subject to an Enhanced Disclosure and Barring Service (DBS) Check.

- This post is subject to a Counter Terrorism Check (CTC).

- Suitable candidate must be OISC registered or have the willingness to work towards OISC qualification.​

Therefore the applicant must:

• Be able to provide documents to show their right to work in the UK ie valid passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc. 

• Be able to provide continuous UK address history for the previous 5 years.

• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment