Client Database Manager Jobs in Greater London

Age UK Sutton are looking to hire an experienced manager who has a background or interest in community delivered health services.

At our independent charity based in London Borough of Sutton, the Head of Health Services will lead on and develop Age UK Sutton's community health commissions including; our Hospital Discharge service which provides practical support to older people in the first days and weeks after discharge from a hospital admittance; Dementia Peer and Practical support service, delivering information, advice, peer support and some practical support to those living with or affected by Dementia; and the innovative Older Person's Mental Health Peer Support service operating in partnership with Sutton's Community Mental Health services and South West London Mental Health Services.

The Head of Health Services will have delivery objectives to achieve with their operational team, with current direct line management of 9 staff over 3 services and have strategic development opportunities to deliver excellent services to the older population in London Borough of Sutton.

The Head of Health Services will be an integral part of Age UK Sutton's Leadership team, with overarching responsibility for keeping our vision to make Sutton an Age Friendly place to live, at the centre of all what we do.

For more information of the operational duties and responsibilities of the role along with the person specification, please download the full Job Pack below.

We welcome informal discussions about the role and are happy to answer any questions you may have before applying, but will not impact decision making for selection of the candidate. 

Please note that CVs not accompanied by a covering letter will not be considered.

This role is being advertised on a rolling basis, meaning that if we find a suitable candidate before the final closing date, we may close this advertisement early.  We will review applications as they are received and will invite suitable candidates to interview – you will be contacted to gather your availability should this apply. 

We strive to make our recruitment process fully accessible to all applications and anyone who may require additional support or reasonable adjustments – see more here. If you would like to discuss anything with us, including the opportunity for extra time to apply to this role, please contact us. This will not adversely affect your chances of being shortlisted or invited to interview.

Final closing date for applications: Sunday 12th May 2024

Age UK and its network of local and national partners across the UK deliver a wide range of services to millions of older people every year. We want to ensure that those services are of a high quality and of real value to the people who receive them. A key component of this is the Network Quality & Compliance Team, which oversees Age UK's Quality Assurance Framework of quality standards, assessments, and processes for dealing with non-compliance.

We have an exciting part-time opportunity for a Service Quality Adviser to join our Network Quality & Compliance Team. This role is part of the team that supports Age UK and its network of local and national partners to provide consistent, high-quality services to the public. The team is responsible for ensuring that training and guidance is available on how to run high quality services and supports individual network members with quality challenges and non-compliance.

The provision of Information and Advice (I&A) and our quality standards for these services, are a key element of this role. The successful post holder will have demonstrable experience of managing or supervising an I&A service and ideally, a broader understanding or experience of quality assurance and delivering services to older people.

This is a part-time, home-based opportunity, working 21 hours per week. Salary advertised is FTE. (Actual salary range for 21 hours per week - Actual £20,406 - £22,554)

Please note:
* You will be required to travel throughout the UK.
* You will be required to attend meetings in London, possibly as frequently as one a month. Travel expenses are paid to the London office and other Age UK locations.
* You should have a commitment to equality and diversity, social justice and giving people a voice.

Must haves:

* Experience of the provision of a range of services (including information and advice) to quality standards (including legal and regulatory) in a not-for-profit organisation or other relevant context.
* Experience of managing or supervising the delivery of services (including information and advice).
* Excellent oral and written communication skills, with the ability to communicate with staff in different locations, write reports and training materials.
* A wide range of influencing skills, including the ability to build and maintain relationships with internal and external partners in order to meet objectives.
* Strong project management skills, with the ability to work flexibly and autonomously, managing individual projects to meet organisational objectives and achieve deadlines.
* Proven ability to work as part of a flexible team including remote staff.
* Good IT skills including an ability to use Microsoft Office (including Excel) effectively in preparing reports, presentations and in managing email communication. Experience of using CRM databases and other data management systems to manage client information is desirable. Experience of using online training and communication resources such as Teams or Zoom.

Great to haves:
* Experience of community development, working with volunteers and/or supporting small local voluntary organisations.
* Experience of delivering services to contracts and / or consortium working.
* Knowledge of public policy and practice issues in the delivery of services to older people.
* Proven ability to evaluate services and projects, interpret data and report on findings.
* Creativity and innovation including the ability to identify solutions and resolve complex issues.

What we offer in return

• Competitive salary, 26 days annual leave (pro rata) + bank holidays
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Tech scheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

SMART is hiring! We are looking for a full time Employment Adviser to provide support to people who face barriers to employment due to mental ill-health. This includes people looking for work, as well as those who are employed but struggling. 
 
We offer a friendly, collaborative, hybrid and integrated work environment in partnership with CNWL’s Talking Therapies service, as well as a pension program, 28 days annual leave (plus public holidays), employee led HR processes and a competitive salary.
 
Ideally you will: have experience of working with people who have mental health needs/emotional difficulties in an employment setting; be knowledgeable about relevant laws and policies relating to employment, disabilities and equal opportunities; have experience of working within multi-disciplinary teams and; be able to liaise with other services and professionals on service users’ behalf.
 
Please send us your CV and a covering letter (no more than 2 pages of A4), covering the ‘competencies and experience’ part of the person specification.

We are working to tight recruitment deadlines, so will be interviewing suitable candidates as soon as possible. The application deadline is Sunday 5th May, 23.30pm.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues across Merton

Salary (pro rata for part time):

From £26,500 per annum, dependent on experience, for accredited Advisers

£25,642.50 per annum for Trainee Advisers

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme

Deadline: 6pm, Thursday 9th May 2024

Are you an experienced accredited Adviser or Caseworker, or have you worked with an advice support organisation with experience of supporting clients with advice assessments and/or general queries?

Do you want to support individuals and families impacted by the cost of living crisis?

Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?

If so please read on:

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Owing to charity expansion, we are looking for experienced, accredited Advisers and trainee Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.

Main duties and responsibilities

• Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.

• Commit to train for generalist adviser accreditation (if trainee) and ongoing training/development (all roles) as requested by the charity

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

•  Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhered and office procedures followed

• Work with your line manager and senior managers to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) including debt module – Essential for accredited roles

• Experience of providing information/assessments to clients - Essential for trainee roles

• Experience of using client management databases (we use Casebook) – Essential

• Fantastic communication skills - Essential

• Ability to prioritise work, meet deadlines and manage caseload – Essential

• IT competency and experience – Essential

• Ability and willingness to work as a team – Essential

• Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our websitefor full description and find out how to apply (please note we will not consider CVs for this role).

The deadline for applications is 6pm, Thursday 9th May 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

We are seeking a skilled and experienced Fundraiser, working full-time on-site. The Fundraiser who will play an integral role within our team, working with the CEO, and senior management team, responsible for developing and implementing fundraising strategies, organising events and campaigns, maintaining donor relationships, and researching and identifying new funding opportunities, building a strong pipeline of core and restricted funding, as well as donations and gifts.

You will seek to maximise funding opportunities, expand our portfolio of grant funders, and contribute to a growth in income from Trusts & Foundations. The successful candidate will be responsible for researching and identifying prospective funders, writing, and submitting high-quality grant applications, and delivering excellent grant management.

You should be a proactive self-starter, with excellent written communication skills and demonstrable strong attention to detail. With experience of successful fundraising bids to trust, charities and local authority, working with grant applications and/or funding proposals utilising a range of tools to identify new funding opportunities, as well as some experience of philanthropic fundraising.

Please see our Fundraiser Application Pack for a detailed Job Description and Person Specification.

To apply, please email your CV and a covering letter explaining your interest in this post, relevant experience and suitability by 11.59pm Sunday 12th May 2024.

Hours: Full- and part-time positions

Contract: Permanent

Location: CAML charity offices and outreach venues

Salary (pro rata for part time): From £28,000 per annum

Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays

Pension: The charity operates a pension scheme

The charity offers an employee assistance programme  

Deadline: 6pm, Thursday 16th May 2024

Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton and beyond.  We provide a range of information, support and advice services.  We also work to raise awareness and understanding of the challenging issues affecting our clients and communities. 

We are looking for an accredited Debt Adviser to provide comprehensive debt advice and support to those in need.  If you have at least one year’s experience as an accredited debt adviser, passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.

If you are not an accredited Debt Adviser but you are an accredited Generalist Adviser with at least one year’s experience, are willing to complete the relevant training, passionate about supporting Merton and Lambeth residents, we would love to hear from you.

The successful candidate will have excellent interpersonal skills and be able to work flexibly with clients.  You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of casework.  You will also be very well informed with regards to legislation, case law and policy changes relating to debt and benefits.

Our offices have excellent public transport links and Mitcham also has a carpark.  We offer a friendly and welcoming work environment and can provide flexible work opportunities dependent on service demands. 

Main duties and responsibilities

• Provide comprehensive, full range of debt advice in line with Financial Conduct Authority and Debt Advice Quality Framework

• Commit to train for debt adviser (if trainee) and ongoing training/development (all roles) as requested by the charity

• Provide generalist advice in benefits, income maximisation and housing as required

• Complete Debt Relief Orders on behalf of clients (if accredited)

• Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor approach to advice accordingly

• Provide a clear plan of action and follow-up on actions relating to cases as appropriate

• Follow-up on actions relating to cases as appropriate

• Identify and escalate serious problems, including safeguarding, appropriately

• Ability to work to own initiative within a team environment. 

• Work closely with service colleagues and wider CAML team

• Support clients in CAML offices and outreach venues

Monitoring Quality and Case Recording

• Ensure all client engagement and support is comprehensively and accurately recorded

• Review your work, and monitor quality standards, as per the Citizens Advice quality framework

• Ensure data protections regulations are adhere and office procedures followed

• Work with your line manager, senior managers and charity colleagues to develop and improve services, and your own standards.

Other Duties and Responsibilities

• With wider charity team and other organisations, ensure clients are supported with related advice issues

• Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard

• Assist and contribute to the charity’s communications, research and campaigns work

• Maintain positive working relations with our stakeholders

• Professionally represent Citizens Advice Merton and Lambeth

• Other duties as requested by your line manager, senior manager and Chief Executive

Professional Development

• All our team receive comprehensive induction to the charity and our work.  We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager (Head of Advice Services).

Person Specification

• Generalist Adviser certificate (Citizens Advice or equivalent) – Essential

• Accredited debt adviser (either through relevant Citizens Advice debt training, Wiser Adviser training). – Essential for accredited role

• Willingness to undertake training and development to comply with Citizens Advice quality standards

• Experience of using client management databases (we use Casebook) - Desirable

• Ability to prioritise work, meet deadlines and manage caseload - Essential

• IT competency and experience - Essential

• Ability and willingness to work as a team - Essential

• Understanding of and commitment to the aims and principles of Citizens Advice service - Essential

This job description and personal specification does not form part of any contract.

If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website to find out how to apply. (please note we will not consider CVs for this role).

The deadline for applications is 6pm, Thursday 16th May 2024. 

If you do not hear from us, we are afraid your application was unsuccessful.

We reserve the right to close applications early if we receive sufficient applications for the role.

We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.

We’re hiring! SMART is looking for a full time Senior Employment Adviser to supervise a team of employment advisers providing support to people who face barriers to obtaining and/or retaining employment, due to mental ill-health, and manage a caseload of their own. 
 
We offer a friendly, collaborative, hybrid and integrated work environment in partnership with CNWL’s Talking Therapies service, as well as a pension program, 28 days annual leave (plus public holidays), employee led HR processes and a competitive salary.
 
Ideally you will: be able to provide leadership and motivation to your peers; have experience of working with people who have mental health needs/emotional difficulties in an employment setting; be knowledgeable about relevant laws and policies relating to employment, disabilities and equal opportunities; have experience of working within multi-disciplinary teams and; be able to liaise with other services and professionals on service users’ behalf.
 
Please send us your CV and a covering letter (no more than 2 pages of A4), covering the ‘competencies and experience’ part of the person specification.
 
We are working to tight recruitment deadlines, so will be interviewing suitable candidates as soon as possible. The application deadline is Sunday 5th May, 23.30pm.

This role is an opportunity for a Paralegal to join a large in-house legal team and work on a broad range of matters. It will specifically involve supporting the Agreements, Information and Disputes (AID) team within legal services, consisting of five lawyers.

The successful candidate will be required to work across areas of law including but not limited to information law, contracts, intellectual property, procurement, subsidy and state aid, insolvency, recoveries and public law. In addition to providing research, drafting and general support to the Fund’s lawyers, it is expected that the Paralegal will handle matters under supervision and use legal knowledge to improve the Fund’s internal processes and precedents.

The bulk of the Paralegal’s workload will consist of legal support work however the candidate will also be expected to perform some administrative tasks and cover for the team’s administrative officer when required.

Experience working in a fast paced in-house or private practice environment would be ideal with legal research and IT literacy an advantage. Knowledge of insolvency and debt recovery would be desirable.

Interview Date: Week commencing 13th May

Location: The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown. The role does not include any line management responsibilities. We have a hybrid approach to working - work pattern and location will be agreed with the successful candidate.

On application, please align your supporting statement to the criteria below

Essential criteria

• Strong academic background with a law degree or undergraduate degree and law conversion qualification;
• Experience working within a Legal office environment
• Knowledge of and/or interest in gaining experience in an arms length public body;
• Good communication and organisational skills to work effectively with a broad range of people.

Desirable criteria

• Understanding and application of public and/or charity law;
• Experience with insolvency and debt recovery;
• Legal experience as a paralegal/advisor;
• Proficient with computer systems including Outlook, Microsoft Teams and online file management databases.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Role: Corporate Partnerships Officer

Location: London, Haig House, Hybrid 2 Days Per Week

Contract Type: Fixed Term Contract, 12 Months

Hours: 35 Hours, Monday to Friday

Salary: £32,910 (Inclusive of London Supplement)

Join us at the Royal British Legion as a Corporate Partnerships Officer and become a fundamental part of our mission to support veterans and their families.

Reporting to the Corporate Partnerships Manager, you will play a vital role in managing and nurturing long-term, mid-value corporate partnerships across various fundraising streams. Your responsibilities will include maximising funds raised, processing financial transactions, providing support for higher-value partnerships, maintaining accurate records, and coordinating partnership-related communications to increase awareness and engagement.

We're seeking candidates with proven administrative skills and experience in customer-focused roles, along with proficiency in database systems and report drafting. Whether you're transitioning from the private sector or seeking to start your fundraising career into a corporate role, this opportunity offers an exciting entry point into our Corporate Partnerships team. As we embark on a brilliant change program within Fundraising, there's never been a better time to join us, with a strong pipeline of corporate prospects and ample room for professional growth and development.

If you possess excellent communication, interpersonal, and customer service skills, along with a knack for organisation and teamwork, we want to hear from you.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to our London Hub, Haig House. Under our Future Working framework, there will be some flexibility for working remotely/at home, using our collaboration tools to work with colleagues but with a minimum expectation of two days/week connecting directly face-to-face with colleagues at the hub.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: 30th April 2024

Interview Dates: W/C 13th May 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Key Tasks

• Maintain accurate and up-to-date records of all high value fundraising activity, including proposals, applications, and donor interactions, and be able to regularly report this activity back to the Head of Philanthropy.

• Manage a portfolio of low-mid level prospects and existing donors, developing clear strategies to cultivate relationships and secure continued philanthropic support of £1,000 to £10,000. Ensure all donors in the assigned portfolio are provided stewardship and take responsibility for contacts and annual work plan.

• Develop and deliver a programme of cultivation, stewardship and recognition low-mid level donors and prospects, proactively seeking opportunities to improve the chances of securing repeat gifts through bespoke communications and consistent stewardship.

• Support the Head of Philanthropy and wider High Value Team with stewardship and cultivation of donors and key contacts. These activities may include virtual events, stewardship events, proposal development, annual reporting, and direct marketing appeals.

• Ensure the upkeep of a database and filing system for all existing and prospective donors within High Value Giving liaising with the Finance and Administrative team to ensure reconciliation with financial record.

• Work closely with the Philanthropy team and other colleagues to maximise all opportunities and support a dynamic, successful, and professional team

• Ensure that data security is maintained and that legal and regulatory requirements are fully complied with.

• Undertake other tasks, when necessary, to achieve the team’s and the organisation’s overall objectives.

 General

• Managing a complex workload with competing demands and deadlines. The role holder will agree objectives and overall priorities with the Head of Philanthropy but is expected to manage unexpected/unplanned work within overall timeframes.

• The post holder is required to work closely and collaboratively with colleagues within the Fundraising Team to ensure the successful delivery of fundraising activities.

• The post holder will require excellent communication and interpersonal skills as you will need to communicate effectively and sensitively, building strong relationships with existing and potential donors.

Experience

Essential

• Experience with interacting and developing relationships with supporters or customers using a variety of channels written and verbal.

• Ability to communicate in writing and orally in a succinct and engaging manner.

• Ability to deal with information in a confidential manner and respond with sensitivity.

• Ability to confidentially deal with all levels of staff and internal/external key stakeholders with integrity.

• Strong attention to detail

• Ability to work weekends/evenings on occasion to support events and other activities and willingness to travel within the UK as needed to support fundraising activities (most often travel to the London-based officer)

Desirable

• Experience developing and managing relationships with fundraisers and other stakeholders.

Skills and Knowledge

• Excellent organisational skills.

• A high level of enthusiasm, self-motivation and flexible approach.

• The ability to take initiative and work independently to manage pieces of work, including taking responsibility for managing projects.

 Priorities

• Taking over an existing portfolio of £1,000-£10,000 existing donors, responsible for stewardship (mid-level giving) including members of the Women’s Giving Circle

• Supporting gift recording, recognition and management across high value giving

• Opportunities to gain experience in corporate, major donor and trust and foundations through supporting more experienced colleagues working on 5 and 6 figure partnerships

• Provide administrative and project support across Philanthropy/High Value Giving

Supporter Care & Stewardship Officer

Do you have a genuine interest in building and maintaining relationships? Are you keen to contribute to the delivery of effective supporter journeys and provide efficient and accurate income processing?

Your responsibilities will include acting as the first point of contact for supporters, taking donations by telephone and sending out thank you communications to donors.

Is this role for you?

Ideally, you will have experience of working in a supporter or customer care environment. Experience of working with a CRM database (preferably salesforce) to manage supporter or customer information. You will be friendly, confident and able to build relationships with a wide range of stakeholders.  

You will have strong written and verbal communication skills with the ability to communicate effectively across a range of media.

• Full-time, permanent position
• Salary circa £34,000 per annum
• Hybrid working – Tuesday and Wednesday in the London office (EC1A)

 Benefits:

• 27 days holiday plus 8 bank holidays
• Pension – 8% employer’s contribution
• Private healthcare insurance
• Employee assistance and wellbeing support programme
• Interest free travel season ticket loan

To find out more, please share your CV with me

Please contact me ASAP as my client is reviewing applications on a rolling basis. 

Harris Hill Charity Recruitment Specialists operates an equal opportunity policy and commits to treating all of our candidates and jobseekers fairly. We welcome and encourage applications from everyone regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Senior Helpline Advisor

Do you want to make a difference every day? Do you have resilience and adaptability?  Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced?

If yes, then we'd love to hear from you as we have an exciting opportunity to join the Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage and Early Interventions Officer)

In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team.

Position: 5511 Senior Helpline Advisor (internal title Senior Triage and Early Interventions Officer- Children and Young People)

Location: London/hybrid

Hours: Full-time, 37.5 hours. Monday- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm (Flexible working available)

Contract: Fixed term until 16th January 2025

Salary: Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance and up to £1,000 per annum Line Manager Allowance).

Closing Date: 30th April 2024. We reserve the right to close this vacancy early, if enough suitable applications are received to take forward to interview prior to the published closing date.

The Role

As a Senior Triage Officer - Children and Young people’s Service, you will be:

• Managing a team delivering initial telephone-based support and an effective triage service to those affected by crime
• Responsible for line managing a team including recruitment, performance management and monitoring, support and guidance
• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
• Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice and ensuring compliance with national standards, codes of practice and all legislative requirements
• Be the point of escalation for complex and sensitive cases and queries, whilst providing support, advice and guidance to the team
• Managing and monitoring workloads across the team, promoting effective communication channels to ensure best practice

About You

You will need to have the following essential skills:

• The ability to undertake impact and risks assessments and identify appropriate support
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
• Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
• Ability to work independently and as part of a team, sharing, coaching others.
• Good communication skills, both verbally & written and ability to demonstrate empathy

In Return…

Work for an organisation who believes in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity and paternity payments
• High Street, retail, holiday, entertainment and leisure discounts - Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Applicants are welcome from all communities and monitor the diversity of applicants to analyse if they are representative of the communities it serves in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of the commitment to the Race at Work Charter applicants are particularly welcome from BAME communities

You may have experience in areas such as Early Interventions, Early Interventions Officer, Early Interventions Coordinator, Early Interventions Assistant, Social Care, Victim Support, Case Worker, Triage and Early Interventions, Social Care, Social Welfare, Crime, Criminal Justice, Helpline, Call Centre, Customer Service, Advice Line.

Please note this role is being advertised by NFP People on behalf of our client.

Field Lane Job Description

Job Title: Senior Finance Coordinator

Salary: £37,500 plus Study Assistance

Responsible To: Finance Manager

Hours: 35 Hours per Week

Annual Leave: 25 days per annum

Location: Head Office – London Near Victoria

Job Purpose

To manage the day-to-day accounting and financial tasks, ensuring accurate recording of financial transactions, and providing support in the preparation of financial reports. This includes processing of both purchase and sales invoices and the reconciliation of the books of prime entry. You will assist senior members of the finance team at month end and year end.

Main Duties

1. Go through relevant financial procedures as necessary with new staff.

2. Set up and train new starters on the purchase order system.

3. Review and post all monthly petty cash and prepaid card returns per the management accounts timetable.

4. Maintain the Purchase Ledger making any changes necessary such as name and bank details with the necessary correct documentation.

5. Maintain the Sales Ledger making any changes necessary such as name and bank details with the necessary correct documentation.

6. To clear accounts payable queries daily

7. Answer queries via telephone and e-mail relating to creditors and payment of invoices.

8. Reconcile monthly the balances on the creditor ledger and supplier statements.

9. Prepare BACS run with supporting documentation

10. Document processes used in the Finance function to support the ongoing development of the department and ensure that potential efficiencies are maximised.

11. Support the of Director of Finance with the Business Partnering approach to non finance colleagues.

12. Reconciling the Aged Debt report at month end to the General Ledger ensuring all payments are allocated and providing notes on any outstanding debt and action being taken for recovery.

13. Collecting Payment and managing the credit control function for both Field Lane and Fun.

14. Ensuring all Fee invoices are properly raised accurately for all Client Services

15. Ensure all rent and service charges are billed accurately.

16. To act as a point of reference for guardians when it comes to invoices queries and rent and service charge increases.

17. Produce weekly report showing voids per project and distribute to senior management team.

18. Produce monthly analysis showing the fees received compared with fees expected by client and to raise any adverse variances with the director of finance.

General

· Complying with Field Lane’s policies and procedures at all times.

· Covering and supporting other members of the team as necessary.

· Attending and participating in team meetings and other meetings as required.

· Being proactive in reflecting on own performance and identifying and acting upon areas for improvement and development.

· Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by your line manager or other senior colleagues.

Person Specification

We need you to provide a covering letter to give evidence with supporting examples of how you meet the requirements in each point listed below.

Experience

· A formal finance qualification, or evidence of a significant period of study towards one.

· Experience of databases for the purposes of inputting and extracting information, report writing and design

· A proactive attitude

· To have demonstrable experience of working across multiple financial disciplines within a busy finance department

· Liaising with banks & auditors.

Skills, Knowledge and Abilities

· Willingness to undertake training and continuing professional development.

· Advanced experience of Excel spreadsheets skills including the use of and knowledge of complex formulae set-ups.

· Ability to plan, manage and organise own workload.

· Good interpersonal skills and an ability to communicate with staff at all levels across all departments.

· Team working.

· Computer literate, including Word, Excel, and Microsoft Office.

· Excellent written and numeracy skills.

· Sound analytical skills and the ability to apply those skills to problem solving.

· Adaptable to different situations

· Positive attitude towards disability.

· Commitment to the principles of equal opportunities and diversity

Training and Education Lead

Position: Training and Education Lead: Parental Cover (8 months)

Location: London/Hybrid

Salary: £19,000 for 8 months (pro rated from £28.5k)

Hours: Full-time

Contract: Fixed term 8 months

Benefits: Pension; up to 26 days holidays (plus an additional two days at Christmas for office closure); training and development opportunities; contribution to further studies and study leave allowance

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants are required to submit a current CV and cover letter.

About the role:

This role is for an events person who can support our training and development courses. These courses are delivered either face-to-face or hybrid and are often delivered by a team of the organisation’s members. We use tools such as WebEx, MS Teams and Slido to support the delivery. There is an agreed schedule for the rest of 2024 for our public (open) training plus some bespoke, in-house training to be agreed upon with clients. There will also be additional in-house training to be secured for the remainder of 2024 and the first part of 2025.

The role holder will work within our professional development team, headed up by the director of professional development. They will report directly to the director and work alongside other team members to deliver an effective apprenticeship programme.

Our working pattern is hybrid, with attendance in the office expected for three days per week, including every Wednesday. You may also be expected to attend events across the UK and overseas.

Key responsibilities include:

• Negotiate contracts with suppliers to meet the agreed requirements and budget, liaising with the DPD as required.
• Organise and attend volunteer Working Party meetings as required.
• Working with the volunteers, external suppliers and DPD, ensure all requirements are clearly defined, appropriate and in place for the course to be delivered.
• Liaise with suppliers and contributors to deliver and sign off the online activity.
• Work with the DPD and others to identify potential speakers.
• Support the DPD to negotiate and agree contracts with speakers.
• Work with clients and speakers to agree on delivery dates.
• Process bookings via iMIS, including sending confirmations to delegates.
• Respond to queries from potential delegates and their employers.
• Support current delegates with queries on their programme and progress.
• Work with the DPD and Financial Controller to put together the draft budget for specific events, bursary scheme, or online development activities.
• Supply up-to-date information on the bursary holder’s progress and course uptake to inform budgetary, marketing, and other management decisions.

About you:

To be successful in this role, you will need experience managing events (face to face and hybrid) including liaising with speakers and managing the technology. You will be able to work with colleagues to identify and contact potential speakers. You will also be able to manage the budget for the course delivery. To be successful at the organisation, you will need to be able to work in a small team, be flexible in accommodating changing priorities and thrive in an ever-changing environment.

You will also bring with you the following skills and experience:

• A qualification or experience in event management including online and bespoke courses.
• Strong planning and prioritisation skills with the ability to multitask.
• Excellent oral and written English.
• Excellent organisational and administrative skills including record-keeping and attention to detail.
• Excellent Customer Service skills.

• Basic financial awareness and understanding for example working to a budget and controlling costs.
• General IT skills including MS Office (e.g. Word mail merges and Excel reporting).
• An aptitude to learn new software/portals and experience with customer databases such as iMIS, webinars and eLearning platforms will be an advantage.

How to apply:

Applicants are invited to submit a cover letter explaining why this role is of interest and setting out details of your current/most recent position, including a brief description of your duties and responsibilities, start date, current salary and notice period. You should also send in a CV with details of your educational and professional qualifications and employment history, giving details of your responsibilities and the experience gained.

You must indicate in your cover letter how you adhere to the criteria set out in the specific duties and responsibilities of the post and competency specification, referring to evidence presented in the curriculum vitae.

About the organisation:

The employer is a not-for-profit association with stunning offices near Canary Wharf in London. With a strong membership in over 60 countries, drawn from the pharmaceutical industry, regulatory agencies, and support services, they support regulatory professionals to deliver better, safer healthcare for patients.  They offer an extensive range of regulatory affairs education and professional development, both for members and the wider regulatory community, in human medicines, vaccines, diagnostics, medical devices and veterinary sectors.

They are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their gender, race, disability, religion/belief, sexual orientation, or age.

Other roles you may have experience in could include Events Management, Events Supervisor, Meeting and Events Manager, Education Lead, Training Lead, Education and Training Manager, Training and Education Manager, Resource and Evaluation Manager, Training Officer, Monitoring and Evaluation Officer, Impact Manager, Monitoring and Evaluation Learning Specialist etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.