Client Engagement Coordinator Jobs in Hackney, Greater London
Our team in Greenwich work together to offer a range of support to promote wellbeing and help people to manage their mental health. Client needs shape our services and they are at the centre of all we do.
We are recruiting a Peer Support Coordinator to lead the development and delivery of Peer Support sessions and work with Peer Support Volunteers to develop new opportunities. Groups will be held at our Greenwich centre and at venues across the borough of Greenwich. We particularly want to increase engagement of under-served communities in Greenwich.
You will have experience of group development, collaborative working across service teams and an excellent understanding of service user engagement. You will be highly organised and ensure all client data is accurately entered into our Views database. All records of groups and activities will also be entered promptly onto the database. Additionally, you will complete all client Peer Support registrations to ensure client needs are assessed and positive outcomes are achieved through engagement with the Peer Support Services.
Before applying, please read the Job Description and Person Specification for this role.
Closing date: Sunday 6 October (11:59pm)
Likely interview date: Friday 18 October
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Westminster is seeking a Digital Inclusion Coordinator to join our home visiting digital inclusion team funded by Central North West London NHS Foundation Trust. The Kensington & Chelsea and Westminster Social Isolation project supports and enhances existing Older Adult Mental Health services provided by CNWL by providing targeted outreach digital inclusion support to vulnerable older people with the aim of reducing the impact of loneliness and isolation. We are looking for someone who has confident Digital Inclusion experience and ideally some experience of working with people living with dementia.
The role will include providing intensive coaching, support and troubleshooting with IT skills and equipment as well as working closely with Age UK Westminster’s other services including digital inclusion group sessions and dementia activities.
The role will demand a division of time in the office and in client’s home in Westminster.
Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community. We would particularly welcome applications of speakers of Westminster and Kensington & Chelsea’s main community languages other than English (Arabic, Spanish, Portuguese, Tigrinya, Somali, French, Farsi).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have the commitment and resilience to make a real difference in the lives of some of the most vulnerable people in our communities? If the answer is yes, we’d love to hear from you!
About the role:
We’re looking for passionate and dedicated Project Worker to join our Complex Needs Services in Camden. In this role, you will be part of a dynamic team providing tailored support to clients with multiple and complex needs, including mental health challenges, substance use, offending behaviour, and physical health issues. Using a Biopsychosocial model and working within a Psychologically Informed Environment (PIE), you will deliver high-quality, holistic support to help clients achieve stability and move forward in their lives.
Role responsibilities will include;
- Providing personalised support to clients with multiple disadvantage, including poly-substance misuse, mental health concerns, and histories of trauma.
- Conducting needs and risk assessments, and work collaboratively to develop and implement support plans.
- Promoting harm minimisation and recovery, enabling clients to set and work towards their own goals.
- Supporting clients to develop life skills, manage relationships, build social networks, and access external services and community resources.
- Facilitating group activities and structured interventions as part of our in-house recovery programme.
- Working in a multi-disciplinary setting, coordinating with other professionals to create integrated care plans.
About you:
- Experience of working with multiple disadvantage individuals, including those with substance use, mental health issues, or histories of offending and trauma.
- Proven ability to provide personalised assessments, support planning, and casework.
- Strong understanding of the challenges that disrupt clients' journeys towards independence, such as substance misuse, mental health issues, and domestic violence.
- Excellent crisis management skills and the ability to respond effectively to challenging situations.
- A strong understanding of the strengths and recovery model and experience of working within a Psychologically Informed Environment (PIE).
- Ability to motivate and engage clients through structured activities, group work, and positive interventions.
- Strong time management skills, with the ability to work independently and manage competing priorities.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
If you are passionate about supporting people with complex needs and want to work for a charity that’s leading the way in homelessness prevention, apply today!
Important info:
Closing date: Sunday 13th October at Midnight
Interview date: Week commencing 21st October 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Elizabeth House Community Centre has been a cornerstone of the local community for over 100 years, dedicated to serving the needs of local residents and communities. Highbury Vale Blackstock Trust is the Charity founded to save and manage Elizabeth House.
Our vision is for Elizabeth House to be the heart of a thriving local community, where everyone has the power to effect positive change. Our mission is to build a stronger, more resilient community by providing a safe space, relevant activities, and meaningful support for all.
The Community Leader will oversee the management of our community services and activities, ensuring the programmes align with local needs, our strategic goals and available funding.
Key Responsibilities
·Design and implement a comprehensive activities programme that addresses the social, educational and wellbeing f the community.
·Manage the day-to-day operations of our programme, ensuring the seamless delivery of activities and collaborating with all stakeholders to provide high-quality, holistic services.
·Ensure effective project management practices are consistently applied in your work, fostering efficiency and accountability.
·Oversee the monitoring, evaluation, and reporting of all community activities, ensuring they align with funding requirements and high-quality reports are provided to funders and partners.
·Work closely with colleagues and key stakeholders to identify funding opportunities, and prepare and submit high-quality funding applications.
·Build trust and strong relationships with local residents by organising co-production, engagement and consultation opportunities that involve people with lived experience.
·Collaborate with community members to develop and support campaigns that drive change for specific resident groups and continuously improve our referral processes to provide comprehensive support.
·Work with partners, community-led groups, and representatives across various sectors and organisations to enhance support for community members.
·Develop engaging marketing materials, including leaflets, website content, and social media posts, to ensure our services are widely advertised and accessible to a diverse audience.
·Oversee all administrative aspects of project activities and coordinate volunteer and staff schedules.
Please see the full job pack attached with detailed responsibilities and person specification.
Key information
Salary: £37,000 – 39,000 per annum (pro rata £31,700 to £33,400)
Hours: 30 hours per week (over a minimum of 4 days)
Contract: Fixed term contract until 30 April 2026 (extension subject to funding)
Holidays: 25 days per year plus bank holidays (pro rata)
Report to: Executive Director
Line-manage: 1 Community Development Coordinator and 3 Community Organisers
Please submit a CV and tailored covering letter via Quick Apply.
Closing date: Sunday 13 October.
Acting as a community ‘anchor’, we build trust and bring people together so that we can connect residents to practical support and opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Activity Service
The Activity Service is an important part of our organisation, delivering high quality activities to the older people of Merton. Our Activity team create and deliver a wide range of activities including a daily lunch club, crafting, poetry, singing and exercises at our centre in Mitcham and other locations across the borough of Merton.
The Activity service is busy and vibrant where no two days are the same, the service has over 10,000 attendees a year, taking part in over 700 activities and exercise classes. The service enables our community to live more healthily, happily and independently in later life.
Age UK Merton is in its second year of a new 3-year Strategic Plan, which aims to increase outreach and engagement across the borough, and our activities programme is a very important part of that.
About the Role
We are recruiting an Activity Coordinator to support the Activity Service Manager in the delivery and development of the Activity service.
The Activities Coordinator will be a hands-on role, working with the team to deliver a wide range of activities both existing and new at our centre and across the borough of Merton.
The role will play a key part in organising the delivery of existing activities, ensuring they are delivered to an exceptional standard with the service users at the heart of the service.
The role will on occasion deputise for the Activities Service manager, overseeing both the team and the delivery of activities. This role will play an important part to increase our outreach across Merton.
About You
You are an enthusiastic, motivated and organised person with excellent people skills who’s looking for a role where real impact is made on the lives of the people you are supporting. Your approach to problems is with a positive outlook and a can-do attitude, you are ready to get involved in the delivery of the service, leading by example and spending time connecting and supporting the clients who attend the activities.
Experience of supporting older people in a health and social care function is not essential but desirable. What is important is your ability to work as part of a team but also using your initiative, being flexible and collaborative across the team at Age UK Merton. All our employees demonstrate our values of Quality, Integrity, Kindness, Inclusivity and Collaboration, and you will see this reflected throughout the people who make Age UK a wonderful place to work.
Job Description
We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.
Job title: Activity Coordinator
Salary: £28,000 - £31,500 per year
Hours: Full time 37.5 hours per week
Responsible to: Activity Service Manager
Based at: Elmwood Centre in Mitcham and various locations across Merton. This role requires the delivery of activities in person at our centre.
Contract: Permanent
Age UK Merton supports over 3,000 older people a year, our mission is to provide quality advice and services that meet the needs of older adults in Merton.
We have a comprehensive package of employee support, including a holistic approach to our employees’ health and wellbeing.
We offer:
25 days annual leave, plus bank holidays. In recognition of long service, this annual leave entitlement will increase to 27 days after 5 years’ continuous service, and to 30 days after 10 years’ continuous service.
Age UK Merton gifts an additional three days leave between Christmas and New Year.
Admittance to our employee benefit scheme Medicash- a suite of health and wellbeing support.
Enrolment into our pension scheme.
Key Result areas
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Innovate, develop, and deliver a wide range of new and existing activities for service users.
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Encourage clients to attend and participate in a range of activities
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Welcome all clients who attend the activity centre and enable them to engage in activities.
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Deputizing for the Activity Centre Manager.
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Create and collate feedback from service users.
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Identify and develop existing volunteer roles within the Activity Service.
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Work collaboratively with other Age UK Merton Services and teams to provide help and advice to clients who are identified as needing additional support.
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Building strong collaborative relationships with external partners who deliver exercise classes.
Organisation and Coordination of Activities
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To organise the delivery of all activities and exercise classes in the centre.
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To be actively involved in the ongoing development and design new activities held across the borough.
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To support the planning and development of Age UK Merton’s quarterly activity guide to include all events at Age UK Merton.
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To plan and coordinate the distribution of the activity guide across the borough.
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To encourage the attendance of activities to new and existing clients.
Volunteers
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Working with the Volunteer Service identify and develop roles and responsibilities of volunteers who support the Activity team.
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To coordinate and organise the team of volunteers who support the Activity service.
Administrative Duties
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Responsible for daily banking and reconciliation of cash for all activities.
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Introduce new ways to pay for activities such as online bookings.
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Take bookings for all activities and input details on to the CRM.
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Answer telephone enquiries for the Activity centre.
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Greet all clients and volunteers attending the Activity centre.
Data Capture, Evaluation and Reporting.
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Respond to feedback and suggestions from clients to develop activities.
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Keep records up to date on the CRM for attendees of all activities.
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Working with the Activity Service Manager to expand the delivery of activities into areas of the borough not currently served.
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Working with the Activity Manager to develop client feedback opportunities.
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Support the Activity Manager to identify and write up case studies for funding applications.
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Use the CRM to run reports to support funding bids and reporting.
General
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Establish good working relationships with all relevant stakeholders and liaise as required Comply at all times with the policies and procedures of Age UK Merton.
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Ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.
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Carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.
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Attend staff meetings and personal supervision and appraisal meetings.
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Be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.
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Act as a representative of the values, beliefs and principles of AUKM at all times
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Undertake any other duties that are requested and commensurate with the grade and remit of the post.
Please inform us of any reasonable adjustments we can make to support you through our recruitment process.
The closing date for applications is 21st of October.
Interviews will take place in our offices in Mitcham the week of the 28th of October. If you have not heard from us by this date, you can assume that you have not been shortlisted.
General information about Age UK Merton
Age UK Merton is an independent charity operating within the national Age UK network to provide services for older adults in the London Borough of Merton. Our role is to ensure that older adults can easily access the support, services and care they need as they get older.
Our Priorities
We are passionate about making a difference to the lives of older people in Merton. Our Strategic Plan outlines our three key priorities to improve health and wellbeing by:
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Providing high quality advice and practical support
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Building social connection
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Creating opportunities for lifelong active ageing
Our Vision
Supporting our community with opportunities to love later life
Our Mission
To provide quality advice and services that meet the needs of older adults in Merton
Our Values
We want to be known for:
Inclusivity – A safe, inclusive place to be for all clients, volunteers and staff
Collaboration – Working with partners across sectors to get the best outcomes for Merton’s older adults
Integrity – Robust privacy and confidentiality procedures - trusted staff and volunteers
Kindness – A supportive, empathic place to work, volunteer or receive support
Quality – Providing accredited, person-centred services, respected throughout the borough
The client requests no contact from agencies or media sales.
About the Role:
The Assessment Coordinator is the conduit for young people to access the youth accommodation pathway in Greenwich. As well as triage and intake, the role supports young people by navigating their journey either by facilitating their safe return home, or into longer term suitable supported accommodation.
You will provide specialist assessment and interventions for a designated caseload. You will provide mediation where needed and advise/ facilitate restorative work with the young person and their family.
About you:
- You have two years’ experience of assessing the needs of young people in a residential/ accommodation setting.
- Proven experience and skills in delivering casework and planned support for young people.
- A strong understanding and practical knowledge relating to issues that typically disrupt progress in journeys towards independence. E.g. mental health, substance use, self-harm, domestic violence, anger management etc
- Evidence an ability to navigate between and across specialties whilst working with clients to create a multi-agency support plan.
- The ability to work within systems and families, to enable young people (that can) to return home.
About us:
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for young people in need. Apply now to become a pivotal part of our dynamic Management Team. Together, we'll transform lives and build a stronger community.
Important Info:
Closing Date: Sunday 29th September at midnight
Interview Date: Monday 7th October at SHP Head Office
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Ruils is a user-led charity based in the Richmond borough that supports disabled children and adults and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, advocacy, befriending and activities to our clients and their families.
As part of this mission, we deliver accessible and inclusive community group activities and volunteer-based services for disabled residents. Our ambition is to enrich people’s lives, help with their mental health challenges and reduce their isolation and loneliness. We have broadened our community remit to also identify, advise and support residents living with health inequalities in the Borough of Richmond as an NHS Southwest London Integrated Care Board Core20Plus5 Partner.
The localities of focus will be Whitton/Heathfield, Hampton North, Barnes North, Mortlake and Ham & Petersham. These localities are also where Ruils has lower levels of volunteer engagement and consequently community service provision.
Purpose of Post
- Working with the Community and Volunteer Manager to deliver our Community Independent Living Services (CILS). The role entails supporting Ruils’ Group Activities, Befriending, Active from Home Walks, as well as the recruitment and management of Ruils Volunteers.
- Working with the Community and Volunteer Manager, to manage our Core20Plus5 initiative to target resident engagement with community organisations in areas where this is identified as being low.
- To establish the reasons for this and draw up a plan for improved local engagement by driving volunteer recruitment and delivering increased befriending and Active from Home client matches, new group activities, and establishing a trusted reach-out path for the currently dis-engaged residents at our Health and Wellbeing events.
- To provide input to Health and Wellbeing events organised by the Health in your Hands team in areas of focus.
Key Duties
- Support with the recruitment, matching, on-boarding, training and management of Ruils Volunteers in particular areas of focus and across the charity when required.
- Support with the administration and management of the Ruils Befriending, Active from Home Walks, and Community Group Activities, particularly in key areas of focus.
- Support new clients being referred into CILs services to access activities and services.
- Work with clients (with guidance and support) to:
- Access CILS services.
- Match with appropriate befriending volunteers.
- Access social and leisure opportunities in the community.
- Support (where appropriate) with facilitating Ruils online group activities.
- Support with the monitoring of CILS activities.
- Manage our Core20Plus5 initiative to engage with community organisations (council, voluntary, health & wellbeing, resident associations), and local residents to:
- Increase Ruils understanding of local health and wellbeing support needs.
- Record findings of engagements as basis for new services deployment.
- Promote new volunteer requirement at micro-level in targeted localities.
- Evaluate what new group activities will meet local resident wellbeing needs and propose plan for delivery.
- Support the delivery of Ruils Health & Wellbeing Events in key areas of focus including contacting local residents to promote the events.
- Identify, reach out and establish ongoing relationships with like-minded organisations to attend their health and wellbeing events in the targeted localities. As a community connector, outreach should also identity individual influencers in these areas in order to utilise their knowledge, insight and influence with the challenges faced by local residents.
- The goal is to establish a trust and confidence to maximise our engagement with local residents.
- Other duties as deemed appropriate relating to the community services, or Ruils services generally.
Ruils Culture
At the heart of Ruils is good people. We believe in mutual respect where we value everyone’s strengths and celebrate our differences and imperfections. We all support a collaborative ‘us’ mentality where we share our knowledge for the benefit of our colleagues and clients.
Our culture is underpinned by clear, honest and transparent communication at all levels. We are all committed to creating an organisation that supports our personal and professional lives but can still be a fun and sociable place to work.
We all passionately believe in the same vision for Ruils and our clients, supporting people to become valued, effective and independent members of society. We will achieve this through open collaboration as a team and an empathetic approach to our clients.
For us all to grow and flourish we are committed to creating a supportive, caring and kind environment for every member of our team. We will do this by trusting our colleagues and acting with the utmost integrity and accountability with everyone we come in to contact with. We are all committed to the success and growth of Ruils and appreciate this will be achieved through being flexible and accessible in our approach to work and by supporting each other to reach our full potential.
Finally, we know that it is the people at Ruils that make the difference. We will encourage and welcome like-minded people to the team who share and are committed to our values.
It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.
General
The post-holder is expected to work in line with the Ruils’ policies and procedures including health and safety, confidentiality, safeguarding adults and children, and equal opportunities and diversity. In carrying out their duties the post-holder should endeavour to maximise the opportunity for disabled clients to be independent and to create opportunities that enable them to reach their full potential.
It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.
The post-holder will:
- Promote the work of Ruils.
- Be self-servicing and will maintain efficient files and records and records on the Ruils database.
- Attend monthly staff meetings.
- Attend personal and peer supervision and appraisal meetings.
- Attend and contribute to Planning Days and Events as and when required.
- Undertake any training necessary to improve performance.
- Comply with all relevant legislation.
- Ensure that confidentiality of client information is maintained in line with GDPR regulations.
Special Requirements:
- Flexibility to work outside of normal office hours on occasion. Ability to work remotely or online for a period of time, with strong IT skills.
- We actively encourage applications from disabled people and people with long term health and mental conditions.
- We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
Please apply in writing with a cover letter and stating your current salary to Viv Sage, our HR Consultant at Better Talent, via the Quick Apply button.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Mentivity is seeking an Operations & People Coordinator: Drive Our Mission and Support Our Team!
About Mentivity:
Founded in 2016 by Sayce Holmes-Lewis alongside co-founders Leon Wright and Tyson Holmes-Lewis, Mentivity is an award winning inspirational mentoring organisation and alternative educational provision that aims to provide aspirational support for young people, schools and parents through 1:1 mentoring and group conversation-based learning. Our sole quest is to offer our services to as many young people through our work.
Main Responsibilties:
Human Resources Management
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Oversee recruitment processes including job postings, screening, interviewing, and onboarding new employees.
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Develop and implement HR policies and procedures in line with legal requirements and best practices.
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Manage employee relations, including conflict resolution, performance management, and disciplinary actions.
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Coordinate training and development programmes to enhance staff skills and career development.
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Maintain accurate HR records and manage HR systems.
Operations Support
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Support the Chief Impact and Operations Officer in operational planning and process improvements.
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Ensure compliance with health and safety regulations and maintain a safe working environment.
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Manage office administration including supplies and equipment.
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Coordinate with external service providers and maintain positive relationships with stakeholders.
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Support budgeting and financial processes, including expense tracking and reporting.
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Ensure the delivery team's schedules, rosters, leave, and absences are up to date and accurately recorded.
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Communicate any issues or schedule changes to relevant staff members, including the CIOO, CCO, and Finance Coordinator.
Stakeholder Management
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Cultivate strong relationships with schools, partner organisations, and service providers to support collaborative working.
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Promote Mentivity's programmes, services, and activities to stakeholders.
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Support onboarding of schools and communicate programme impact effectively.
Recruitment Timetable:
Application deadline: Thursay 19th September 2024
Interview dates: 24th - 27th September 2024
Interview location: In-person, 50 Westmoreland Road, London, SE17 2GA
Please complete a cover letter explaining why you would like to work at Mentivity and how you meet all the criteria in the person specification. Only CVs accompanied by a cover letter that directly addresses the job role will be considered.
Mentivity is an inspirational mentoring organisation and alternative educational provision that aims to provide aspirational support for young people.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Engagement & Outreach Service Manager will lead the development and implementation of this service, combining previous work from CIT and Wellbeing teams, as well as managing a team of Outreach Workers and Complex Needs Case Workers. The Service Manager will deliver effective service within the Passage Resource Centre and across the outreach footprint and will develop and implement an EASL service within the Engagement & Outreach Service, liaising closely with the EASL team to tailor the service to meet clients needs.
Main duties
- The lead on the development, implementation, and day to day running of the service, treating every client with dignity and respect.
- To take a key role in the smooth running of the Passage Resource Centre, carrying out Duty Manager responsibilities in collaboration with other Community Services Managers.
- To provide inspirational leadership and day to day management/supervision of the team, which includes the CIT Coordinator, CIT Outreach Workers, and specialist Complex Needs Case Workers.
- To develop and foster positive working relationships with diverse partner organisations, with a specific focus on outreach, health and treatment related partners.
- To be the lead expert for the organisation around the themes of health and wellbeing, dual diagnosis, mental health and substance use, translating this to providing expertise.
Desired experience
- Leading a team or teams delivering effective services to groups of vulnerable clients, in either a supported housing, support, care or other relevant environment and monitoring the performance of those services.
- Experience of writing and implementing operational plans and contributing to longer term planning.
- Organising a demanding and varied workload, planning work and projects and successfully completing these to set deadlines.
- Effective experience of building constructive working relationships with a variety of internal and external contacts to produce positive outcomes, with a specific focus on health-related impact or services.
Desired knowledge
- Knowledge and understanding of the support needs of people experiencing homelessness and multiply disadvantaged people and the ability to translate knowledge into good practice.
- In depth understanding of statutory mental health services, treatment services, primary and acute care settings that are relevant to the groups of people we work with.
- Knowledge of good practice in relation to harm reduction, safety planning and risk management.
- Knowledge of effective leadership and management techniques and how these are applied.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Job title: Flourish Outreach Worker (Refugee & Asylum Seeker Mental Health Outreach)
Reference: 236
Hours: 30 hours per week
Salary: £25,000 - £26,000 per annum, pro rata
Based: Flexible across our 7 Hertfordshire wellbeing centres
We have a vacancy for a Flourish (Refugee and Asylum Seekers) Community Outreach Worker to join our team, supporting refugees and asylum seekers in the community with multiple needs who have mental health as a primary need, through providing advice, information and holistic support.
About the Service
‘Flourish’ is a highly flexible and responsive outreach service developed to meet the needs of refugees and asylum seekers in Hertfordshire. The aim of the service will be to support refugees and asylum seekers in the community with multiple needs who have mental health support as a primary need.
Purpose of Post
- To provide advice, information, onward referral and holistic support to clients with mental ill health.
- Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
- To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
- To remain a source of independent support for all clients.
- Embed a person centred and solution focused approach in all aspects of the role.
- To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.
Key Responsibilities:
- Working closely with all key delivery partners across the system to ensure the service is responsive, inclusive and easy to access.
- To take allocated referrals from any agencies including the Community Navigators, Borough and District Councils, Herts Help, Housing Providers, Herts Welcomes Refugees, the Refugee Council and self-referrals including walk in contacts at any of the Mind wellbeing centres across the county.
- Hold a caseload of clients, supporting for approx. 10 weeks
- To create a safe space for the individual to be able to explore their feelings and improve their understanding around their mental health.
- To complete a holistic needs assessment.
- Ensure all person centred risk assessments and support plans are completed.
- Proactively recognise the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies.
- Support clients to build their emotional resilience, promoting self-management through building an understanding of their own triggers/coping strategies.
- To provide safeguarding intervention support. This will include responding to problems, which pose an immediate risk.
- To work alongside translators when required to provide a robust package of support for clients.
- To accompany clients to initial visits and appointments as necessary in order to ensure the sustained use of existing support services in the Borough.
- To provide advocacy services to clients experiencing mental ill health.
- To assist clients to access appropriate mental health services, housing/tenancy services and other services according to assessed needs.
- To establish effective pathways across a variety of agencies to maximise and provide effective partnership working, working with other third sector and VCSE organisations to provide signposting and continuity of care.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle is essential for this role.
Closing date for receipt of applications is Friday 11th October 2024.
Applications are being reviewed on a rolling basis and we reserve the right to close the post once we have reached maximum applications or filled the role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
About us
Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.
About the role
This is a new role and sits in the Fundraising and Digital Directorate. The Fundraising and Digital function is responsible for all the charity’s fundraising, brand, website, social media, emails and lead generation campaigns. This role sits within the Public Fundraising Team, which secures donations from individuals signed up to our newsletters and individuals giving up to £5,000 per year, legators and regular givers.
We are looking for somebody who enjoys working in a dynamic and fast-paced environment and wants to develop their fundraising, and specifically digital fundraising skills to have a major impact on the lives of refugees in the UK.
Main Duties and Responsibilities
Project Management
- Working with the wider public fundraising team, support the development of plans and activity to manage a portfolio of acquisition, retention and stewardship campaigns including, but not limited to, gathering content, setting up landing pages, creating graphics and assets for digital content, designing ad content, as well as delivering email and social media communications and digital versions of our supporter newsletter.
- Provide digital support for each fundraising project from start to finish. Lead on creating segmented and tailored email journeys – source content and create briefs, liaise with suppliers, create and oversee data selections, exports and imports and manage sign off process.
- Manage our email welcome journey for e-news sign ups, and support on the development of other supporter journeys for a range of audiences across the team.
- Ensure continued communications and strong working relationships with the Direct Marketing Manager and Digital and Comms teams.
- Play an active role in coordinating digital communication plans across the organisation, working alongside the Direct Marketing Manager and Comms colleagues to suggest themes and content as well as creating/scheduling content as and when required.
Email Marketing
- Day-to-day management of the email marketing programme, including drafting, building and managing campaigns and automations, and managing audiences.
- Work with colleagues and draw on existing data to develop insights and understanding about our supporters. Use this information to develop content which is engaging, informative, and meets supporters’ needs.
- Provide support to the Public Fundraising team for all email content, and ensuring all content aligns with wider organisational goals and principles.
- Champion email marketing best practices across the organisation, providing advice and feedback to improve email engagement and effectiveness.
For more information about the duties and responsibilities of this role, please download the attached job description.
To apply, please visit our website via the apply button.
Closing date: 23 September 2024.
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Whipps Cross Hospital, London
Ref EDS-243
Are you a proactive, empathetic and flexible individual with a proven record of providing support, advice and advocacy, and communicating effectively the needs of clients to other professionals? Do you have strong experience of assessing the needs of vulnerable children and young people who are at risk of significant harm?
If so, St Giles Trust is looking for a Specialist Caseworker to be embedded with the Emergency Department of Whipps Cross Hospital, where you will provide support for those young people admitted to emergency departments right through to their discharge back into the community.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As our specialist worker you will provide peer supervisory support to the team within the wider hospital based services, which includes deputising for the Senior Caseworker, and supporting the Data Coordinator and Senior Caseworker with the collation of information and data for project monitoring purposes. We will also count on you to develop and maintain strong relationships with clinicians and hospital staff, while also identifying onward referral pathways with other services in the hospital such as CAMHS, IDVA, COMPASS and other statutory and voluntary sectors in the community.
Working as part of a multi-disciplinary team, you will also help to identify and assess young victims of violence and to provide support, advice and advocacy for both them and their families as they plan to be discharged from hospital back into the community. You will produce support and risk management plans based on your assessments and deliver a holistic support service that includes practical help such as social and housing support, accompanying to appointments, ETE options, benefits work, appearing in court, DIY work and cleaning.
What we are looking for
- Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families.
- Experience in working as part of a multi-agency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project.
- Experience of using support plans to enable people to successfully access support services.
- Substantial experience of engaging successfully with ‘challenging’ young people.
- Proven experience of working in a high intensity environment.
- A working knowledge of relevant services for young people and their families in the service provision area.
- First-class interpersonal, relationship-building and communication skills, both verbal and written.
Please note this role requires Enhanced Adult and Child Workforce with Child Barred list DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: 27th September 24.
Interview date: 07 October 24.
Full-time (35 hours pw) - evening and weekend flexibility required as this service operates 9am-8pm during the week and 9am-12pm Saturday and Sunday
Newham University Hospital
Ref: EDSCN-241
Are you a proactive, driven and empathetic individual who is passionate about supporting and uplifting children and young people and want to make a difference within the community for the betterment of children and young people? Do you have an understanding of the challenges that are faced by some young people and of dominate youth culture?
If so, join St Giles as a Specialist Caseworker embedded into a multi-disciplinary team within the Emergency Department of Newham Hospital, where you will provide support for those young people admitted to emergency departments right through to their discharge back into the community.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As a Specialist Caseworker, you will provide peer supervisory support to the team within the wider hospital-based services, which includes deputising for the Senior Caseworker when required, and support the Data Coordinator and Senior Caseworker with the collation of information and data for project monitoring purposes. You will develop and maintain an up-to-date and accurate resource of suitable onward referrals and develop and maintain strong relationships with both clinicians and hospital staff and with other services in the hospital, i.e. CAMHS, IDVA, COMPASS.
We will count on you to identify and assess young victims of violence, producing support and risk management plans based on these assessments, and to provide support, advice and advocacy for children, young people and their families as they plan to be discharged from hospital back into the community. You will also deliver a holistic support service, working solo or with colleagues as the situation dictates, which will see you provide practical help such as social and housing support, accompanying to appointments, ETE options, benefits work, debt advice, and appearing in court.
What we are looking for
• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children
• Experience of providing support, advice and advocacy
• Substantial experience of assessing the needs of young people at risk of significant harm
• Experience in working as part of a multi-agency team, working together to achieve positive outcomes for young people and establishing links to further the aims of a project
• Experience of using support plans, to enable people to successfully access support services
• Substantial experience of engaging successfully with ‘challenging’ young people
• Excellent IT, prioritisation, interpersonal and communication skills, both verbal and written
• A flexible, collaborative and professional approach to your work
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the criminal justice system or lived experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.
Closing date: Monday 30th September @ 11:45pm
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together, and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Crisis Cafe Support Worker
Reference: 226
Responsible to: Crisis Cafe Coordinator
Working Base(s): Watford, Stevenage and Ware (expectation to travel whenever necessary with mileage paid when not working at home base)
Salary: £23,500 - £25,000 per annum, FTE
Hours: Full time (37.5 hours) or part-time positions (30 or 22.5 hours) available.
Work pattern: A full-time pattern will be working 5 out of 7-day rota, working 17:30 - 01:30
About the Service
Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.
We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.
The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:
- To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
- To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.
At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.
About the Role
Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.
Closing date for applications is 11th October 2024
Interviews will be held on a rolling basis
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.
We are delighted to have been accredited as a Living Wage Employer.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: London Borough of Richmond Upon Thames (with hybrid working options available)
Leave entitlement: 28 days per annum pro rata + bank holidays pro rata
About the role:
We are pleased to offer you an exciting opportunity to join our advice team at Citizens Advice Richmond as a Manage Your Money Lead.
In this role you will be working alongside volunteer advisers, providing holistic advice and support to households in financial crisis and provide advice around income maximisation, managing fuel costs including leading on our Energy Advice Project, benefit take-up, applying for grants to help with costs arising from the cost-of-living crisis, reducing indebtedness and budgeting and money management to help to prevent future financial crisis.
The purpose of this role is to reduce the stigma for low-income households around needing and accessing financial support and give people confidence to seek cheaper alternatives to contract costs around, for example, telephone, tv and broadband.
The project includes support on preparing personal income and expenditure details which can be used by residents themselves when negotiating with debtors on repayment plans.
This work will have a focus on community-based outreach work, working alongside organisations such as foodbanks and community centres. It will aim to prevent future or recurring hardship.
This role is funded by City Bridge Foundation.
We are a friendly and diverse office. We support clients across our community and aim to reach the most vulnerable and excluded in our community.
What we give our staff
We offer a range of employee benefits, including generous annual leave, pension contribution, and training and opportunities to continue your professional development.
Please complete the application form and include this as your cover letter