243 Client relationship manager jobs

About the role:

Sport and physical activity can be a powerful way to improve wellbeing, build confidence and help people feel more connected to themselves and their communities. As a Sports Coordinator, you’ll play a key role in making those opportunities happen for people experiencing homelessness and multiple disadvantage across Single Homeless Project (SHP).

This is a hands on and outward facing role where you’ll bring energy, creativity and momentum to our sports programme. You’ll deliver engaging sport and exercise sessions, help expand activity across our services and work with the Sport Lead to coordinate freelancers, volunteers and peers who bring additional skills and opportunities into the programme. You’ll build strong relationships with clients and teams, spot where new activities could make a difference and help turn ideas into opportunities people genuinely want to take part in.

You’ll also help take the programme beyond SHP, building relationships with sports providers, community organisations and charities across London to open up new opportunities for clients. You’ll champion the role physical activity can play within homelessness services, encourage more people to get involved and help services build the confidence, networks and resources to make sport and exercise a lasting part of the support they offer.

At SHP, you’ll be supported to keep developing too. You’ll have access to learning and development opportunities, the chance to strengthen your skills across programme development, partnership working and inclusive practice, and opportunities to build experience that can support your longer-term career progression across SHP and the wider homelessness and support sector.

About you: 

• You have experience delivering engaging sport, exercise or physical activity sessions, alongside relevant sports or coaching qualifications.
• You know how to motivate and encourage people who may face barriers to taking part in physical activity, creating sessions that feel inclusive, positive and achievable.
• You’re confident building relationships and can bring clients, colleagues, volunteers, freelancers and external partners with you.
• You’re proactive and resourceful, with the confidence to spot new opportunities, build partnerships and help grow the reach and impact of a sports programme.
• You’re organised, adaptable and passionate about using sport and physical activity as a tool to improve health, wellbeing and connection.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Monday 14th September at midnight 

Interview Date: Wednesday 23rd September at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face, over the phone and digitally. 

There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services are community focused, impactful and sustainable. 

As a newly created position, this role offers a unique opportunity to shape its direction, innovate, and directly define its success. You will operate with high levels of autonomy, while being fully backed and championed by Trustees and the wider Senior Leadership Team (SLT), consisting of:
 

• Chief Executive Officer 
• Head of People, Culture & Resources
• Head of Advice Standards & Delivery
• Head of Partnerships, Data & Impact.
   

The Head of Partnerships, Data & Impact will provide strategic leadership for CABB’s generalist and community-based advice services, while driving organisational growth through strategic partnerships, data analytics and social impact storytelling. This role bridges operational delivery with external system integration, using hyper-local data to ensure our services directly meet the evolving needs of residents in the specific communities where help is needed most. By leveraging client insights to drive Research & Campaigns activity and inform strategic funding bids, you will articulate our organisational impact using partner-aligned terminology – translating advice outcomes into language that directly resonates with health, statutory and VCSE stakeholders (such as health inequalities, demand management, Marmot principles, and prevention) – to build strong, collaborative pathways.
 

Key elements and tasks within this role include:

• Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment. Leverage client data to produce high-impact insight reports, drive local, regional and national campaign work.
• Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand. 
• Collaborate and build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
• Support community & generalist services through senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards. 
• Drive service improvement & innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values. 

Equality, Diversity, Inclusion & Belonging (EDI&B):

We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities. 

Benefits

We value the people who work here. The following are included within the employee remuneration packages as standard;
A flexible 35 hour working week (for full time employees)
Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
Additional day off for your birthday
5% employer contribution pension scheme
Access to 24/7 confidential telephone counselling and structured counselling support
Access to online GP and telephone counselling services
Enhanced family friendly leave and occupational sick leave
Access to ‘Blue Light Card’ and other charity discount schemes

About the role:

For someone moving away from rough sleeping, having a safe place to stay can be the first step towards something much bigger. Gray’s Inn Road is a 16 bed short stay service in Camden, giving people the stability, support and breathing space they need to begin rebuilding their lives and move towards a home they can sustain.

As Service Manager, you’ll lead the team that makes that possible. You’ll create a service where people are treated with dignity, listened to and supported as individuals, while giving your team the leadership, challenge and encouragement they need to do their best work. From the quality of assessments and support planning to safeguarding, risk management and move on, you’ll set the standard for practice and make sure residents receive consistent, psychologically informed support that responds to what matters to them.

You’ll also build the relationships that help people move forward. Working closely with housing, health, substance use, criminal justice and other partners, you’ll help remove barriers, strengthen pathways into support and create more opportunities for residents beyond the service. Alongside this, you’ll take ownership of the wider performance of Gray’s Inn Road – keeping a close eye on quality, outcomes, housing management, health and safety, budgets and contractual expectations, and always looking for ways the service can become even better.

At Single Homeless Project (SHP), we want our managers to do more than keep services running; we want them to shape what great support looks like. You’ll have the space to bring ideas, develop your team and influence how Gray’s Inn Road continues to grow, while building your own leadership experience within one of London’s largest homelessness charities. With training, support and opportunities to develop across SHP, this is a role where you can grow your career while seeing the difference your leadership makes to people’s lives.

About you:

• You’re an experienced and compassionate leader who knows how to get the best from a team, set clear standards and create a culture where both staff and residents can thrive.
• You understand the realities of homelessness and multiple disadvantage, and can lead psychologically informed, person-centred practice that balances choice, independence, safeguarding and risk.
• You’re confident navigating complex situations and making sound decisions, while supporting your team to stay curious, consistent and focused on what will make the biggest difference for each person.
• You’re a natural relationship builder who can bring partners together, challenge when needed and create stronger pathways into housing, health and other support.
• You’re comfortable taking ownership of the whole service — from quality and performance to housing management, health and safety and budgets — and you’re always looking for ways to make things work better.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 20th September at midnight

Interview Date: Wednesday 30th September online via Microsoft Teams

Please note there will be a second stage interview in service in Camden for suitable candidates

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

This is a varied and rewarding leadership role that combines operational management, people leadership, and business development. You'll play a key part in growing our impact by developing new partnerships, building strong relationships with stakeholders, and expanding both our on-site and outreach programmes.

To succeed in this role, you'll be a confident and adaptable manager who can balance day-to-day operational demands with strategic thinking and creativity. You'll enjoy problem-solving, prioritising competing demands, and managing a diverse workload where no two days are the same.

We're looking for someone who:
• Has strong leadership and people management skills, with the ability to motivate and develop teams
• Can foster positive collaboration across teams and functions
• Has experience building and managing partnerships with a wide range of stakeholders
• Brings commercial awareness and business development experience
• Has experience working in the charity, social care, health, or related sectors

We're looking for someone who:
• Has strong leadership and people management skills, with the ability to motivate and develop teams
• Can foster positive collaboration across teams and functions
• Has experience building and managing partnerships with a wide range of stakeholders
• Brings commercial awareness and business development experience
• Has experience working in the charity, social care, health, or related sectors

In return, Thrive offers the opportunity to make a genuine difference every day, working with a values-driven charity that transforms lives through gardening and nature. In addition, you’ll be working in a collaborative and supportive organisation at our National Office, set in 3 acres of beautiful grounds.

About the role:

As a Project Worker at our Stacey Street service in Islington, you’ll support adults who have experienced homelessness or rough sleeping to rebuild stability and move towards independent living. This is a hands-on role in a busy hostel environment where no two days are the same.

You’ll work directly with residents who may be navigating challenges linked to mental health, substance use, trauma or contact with the criminal justice system. Through strengths-based support planning and clear risk management, you’ll help individuals identify goals, overcome barriers and take practical steps forward. From supporting someone to engage with treatment, to sustaining a tenancy or accessing training and employment, your work will focus on realistic, sustainable progress.

Day to day, you’ll build trusted relationships whilst maintaining professional boundaries. You’ll collaborate with internal teams and external partners to coordinate the right support at the right time, ensuring residents are prepared for successful move-on. You’ll keep accurate records, respond calmly in challenging situations and contribute to a psychologically informed environment where people feel respected and motivated to change.

This role is about creating momentum. By helping residents move from crisis towards stability, you’ll play a key part in freeing up hostel spaces for others in urgent need and strengthening SHP’s mission to end homelessness for good. If you’re resilient, person-centred and motivated by seeing people take meaningful steps forward, this is your opportunity to make a tangible impact every day.

About you:

• A non-judgemental approach to working with multi-disadvantaged clients and to promote a strengths-based approach.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering service objectives across work specialisms.
• Experience helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Sunday 27th September at midnight

Interview date: Tuesday 6th October at our Stacey Street service in Islington

Please note there will be a second stage interview in Islington for suitable candidates

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

Are you an empathetic leader with IAA Level 2 Asylum and Protection and Immigration accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).

About the Role

We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.

As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.

Key Responsibilities

• Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.

• Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.

• Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.

• Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.

• Reporting: Compile impact and activity reports for internal management, trustees, and funders.

What We Are Looking For

• Active IAA Level 2 Accreditation in Asylum and Protection and Immigration.

• At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.

• Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.

• Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.

• Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.

Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.

Smile Train is the world’s largest cleft-focused organisation, supporting life-changing surgery and comprehensive cleft care for children and adults globally. Through its unique local model, Smile Train has supported more than 2 million surgeries and works with medical partners across 75+ countries to deliver sustainable, high-quality care.

The UK plays a vital role within this global organisation, contributing significant income, insight and strategic input. The UK programme is performing strongly, with income expected to reach c.£14–15m this year, underpinned by a successful individual giving and legacy programme.

Smile Train is now entering its next phase of growth in the UK, with a clear opportunity to build and strengthen high-value income, particularly across major donors and mid-value giving. 

Reporting to and working closely with the Director of UK Fundraising, you will manage a portfolio of donors and prospects, with significant opportunity to deepen relationships and grow supporters into higher-value philanthropy over time. This will be a hands-on, relationship-led role focused on building meaningful engagement and delivering long-term income growth.

This role offers an ambitious, skilled relationship developer the opportunity to build and grow Smile Train UK's major donor programme as part of its new five-year strategy, with strong organisational investment in philanthropy.

Working closely with a highly experienced and collaborative Director of UK Fundraising and broader fundraising team, you will contribute to developing ways of working, testing engagement strategies, tailoring the compelling case for support and working closely with colleagues in the UK and globally.

As Philanthropy Manager, you will:

• Manage and develop a portfolio of c.120–150 donors and prospects, primarily giving at mid-value level (up to c.£5k) with significant headroom for growth
• Build strong, long-term relationships with supporters through tailored cultivation, solicitation and stewardship
• Identify and engage new prospects, developing a sustainable pipeline of future high-value donors
• Develop and deliver individual engagement plans to retain and upgrade donors over time
• Prepare high-quality proposals, reports and communications to support donor engagement
• Support the development of Smile Train’s high-value case for support and fundraising approach in the UK
• Work closely with the Director of UK Fundraising and global colleagues to align activity and maximise opportunities
• Contribute to events, donor visits and wider engagement activity
• Maintain accurate records and support effective pipeline and performance management

Essential skills and experience:

• Experience of relationship fundraising, with exposure to major donors or mid-value giving. Other relationship-driven fundraising experience will be considered, for instance with trusts and foundations or corporate partnerships, where you can evidence income generation via relationship-building with HNWIs or purse-string holders.
• A track record of generating substantial income and securing 5-figure or higher gifts
• Confidence in managing a portfolio and delivering personalised donor engagement
• Strong written and verbal communication skills, including the ability to develop compelling proposals
• A proactive, organised and hands-on approach, with the ability to manage multiple priorities
• The ability to work both independently and collaboratively within a team

Desirable:

• Experience of working within a developing or growing high-value fundraising programme
• Exposure to international development, global health or a similarly mission-led environment
• Knowledge and use of Salesforce CRM
• Experience working within a global or matrix organisation

Smile Train UK offer an excellent employee benefits package, which includes:

• 28 days annual leave plus bank holidays
• Private Medical Insurance
• Life Assurance
• Income Protection
• Up to 7 days paid sick leave per year
• “Sunshine Fridays” early Friday finish across summer months

NWLLC is a community-based legal practice and a registered charity. We comprise the Brent Community Law Centre and Camden Community Law Centre.

NWLLC now works across northwest London supporting residents to understand and enforce their legal rights.  In doing so, we address the root causes of social injustice – poverty, family breakdown, unemployment and exploitation.

NWLLC provides full legal casework, representation and advice in the following areas of social welfare law – Housing, Immigration & Asylum and Welfare Rights. In 2024-25 we assisted over 3500 people. We represent clients in all courts and tribunals.

We provide outreach advice services in Brent and Camden including Camden Safety Net.

We also provide the housing duty solicitor schemes at Central London Country Court giving emergency representation in possession hearings for rent and owned homes and at the warrant stage for evictions.

To oversee and manage all financial and accounts record keeping and maintain all operations and compliance to ensure the smooth running of a legal practice.

Key Tasks

 Finance

1. Maintain our Quickbooks accounts system/ Clio Case Management System

2. Process payment requests, staff and volunteers expenses and invoices

3. Identify and follow up debtors

4. Monthly reconciliation and bookkeeping of all cards and accounts 

5. Assist with preparation of monthly management, year-end accounts and audit process

6. Work with the Director for the takeover of the calculation and reporting of the taxes owed by the law centre

7. Work with the Director to take over the administration of the NWLLC payroll and pension

8. Responsible for liaison with external accountants and auditors

Legal Practice and Billing

1. Preparing information and submitting for all monthly reports to the Legal Aid Agency, including CWA (Legal Help) and Court Duty submissions

2. Work with the Director to take over the preparation of work in progress reports

3. Work with the Director to prepare and disseminate monthly billing reports

4. Work with the Supervising solicitor and the SMT to identify cases to push through the billing process.

PWSA UK is looking for an individual who is experienced in individual supporter fundraising, capable of growing our income from our community network, individual givers including seasonal and capital campaigns. You will have the drive to make a difference for our stakeholders, be able to build strong supporter relationships at a distance and create compelling proposals that connect donors with PWSA UK’s mission and will enjoy working independently in a small team. 

About the role

This is a new role and you will manage and maintain a regular giving programme for new and existing supporters, developing tailored communications, proposals and engagement opportunities for the community that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will support community fundraising, establish an effective individual giving programme using the CRM and increase the number of legacy pledges achieved over time

• Build and manage an individual giving programme.

• Support and build upon the community fundraising activity

• Develop persuasive campaigns, cases for support and donor communications.

• Maintain the CRM and utlise it to its full potential

• Keep accurate records, forecasts and pipeline reports.

About you

You will be an excellent communicator, careful researcher and organised fundraising manager, with experience in individual giving and community fundraising. You will be confident communicating with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.

Why join us?

This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.

PWSA UK is looking for a relationship-focused fundraiser to grow income from major donors, corporates, trusts and foundations, including pharmaceutical companies. This new role will help build lasting supporter relationships and secure significant gifts that make a meaningful difference for people with Prader-Willi syndrome and their families.

About the role

This is a new role and you will identify, cultivate, solicit and steward prospective and existing supporters, developing tailored communications, proposals and engagement opportunities that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will manage relationships, support donor meetings and events, and maintain accurate donor records and pipeline information.

• Build and manage a portfolio of prospective and existing major donors.

• Research and identify new supporters and relationship opportunities.

• Develop persuasive proposals, cases for support and donor communications.

• Support cultivation, stewardship, meetings, visits and events.

• Keep accurate records, forecasts and pipeline reports.

About you

You will be an excellent communicator, careful researcher and organised relationship manager, with experience in major giving, corporate fundraising, or trusts and foundations. You will be confident working with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.

Why join us?

This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work. 

We're looking for a compassionate and resilient Service Manager to join our Domestic Abuse service located in Kent. No experience or personal care required, just the right values.

£37,669.00 per annum, working 40 hours per week.

2 year fixed term contract.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Look Ahead IDVA Managers provide a high-quality safe service to those at highest risk of domestic abuse.

The post holder will be responsible for leading a team that keeps the safety of victims of domestic abuse at the core of all processes. You will have overall responsibility for all clients accessing the service. The post holder will have good knowledge of the criminal justice system and an understanding of Marac protocols.

The manager will also raise awareness of male domestic abuse.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Ensuring all recording is completed including outcomes and closures in a timely manner.
• Developing multi agency partnerships with statutory and non-statutory partners in the sector.
• Carrying out regular supervisions with the team.
• Carrying out regular Casework Management with all staff.
• Completion of monthly case file audit.
• Oversight and management of IDVA caseloads in accordance with Safelives guidance.
• Managing and signing off the recording of safeguarding incidents.
• Oversight and sign off of client Safety and Support Plans and Dash Risk Assessments.
• Managing Commissioner expectations for the service.
• Developing productive relationships with partner organisations to improve service outcomes.
• Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues.
• Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times.

About you:

• Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
• Exudes a warm friendly presence and open behaviour
• Prefers working as part of a group or team

What you'll bring:

Essential:

• IDVA qualification essential
• Have an excellent understanding of domestic abuse and working with male victims and the legal and civil remedies available to victims and survivors.
• Experience of managing a team dealing with frontline high risk domestic abuse clients essential.

About us:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Do you want to help lift some of the most vulnerable in our communities out of poverty? Do you want work with a small, compassionate, dynamic charity, and help change lives? If so, we would love to talk to you.

This is a crucial role to support our Advice Services team. They are the gatekeepers of our work, being the first point of contact for our clients, most of whom will be struggling and may be both emotionally and physically vulnerable. You may be the first person many of our clients will have spoken to about their issues and being able to put them at ease in a professional, yet warm and friendly manner is incredibly important. You will get to make the first impression of Crosslight and help build trust and engagement from the very start.

The role is varied but will involve handling new client enquiries in person and on the phone, understanding their situations, assessing their needs, booking and coordinating appointments, providing information, and acting as an advocate for the work we do.

About Crosslight

Crosslight works to lift people out of poverty and help them build a better future. We long for our communities to flourish and for no one to be left behind, and our vision for our staff and volunteers is more than just a job, it is an opportunity to make a difference. 

Crosslight was born out of the ministry of the local church and retains a strong Christian ethos which informs and underpins the values by which we operate. Our calling is to work in partnership with local churches and community organisations to serve anyone in need, irrespective of their race, gender, religion, sexuality or any other characteristics. Together with our partners, we strive to effect lasting change and increase the capacity of our clients to realise their full potential.

We are of our community and for our community – we are ‘all together’, and we would love for you to join us.

“Working for Crosslight has been life changing for me. I love the people that I work with and the supportive environment that has been created – everyone really looks out for each other. Crosslight really cares about their clients and treats everyone as an individual. It is hugely rewarding.” Sarah, staff member

About the role

• 3 days (24 hours) per week (flexible working encouraged, hours spread across several days per week preferred)
• Hybrid working across our Kensington main office and somehome working. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the service which could change over time.
• Salary range from £28k to £31k (FTE) depending on experience, with the expectation that all desirable and essential attributes within the job description should be in evidence to achieve the top of this range (see job pack on our website)
• Competitive benefits including 27 days holiday (FTE), enhanced pension scheme, health cashback scheme, access to employee support programme incl. GP appointments

Visit our website for details of how to apply.

Are you qualified for BSL Level 6? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? An exciting opportunity has arisen for a part time Independent Advocate to join our Birmingham team. This role covers statutory advocacy services including Independent Mental Capacity Advocacy, Independent Mental Health Advocacy and Care Act Advocacy. The post will be home based working across Birmingham including providing advocacy support for the Deaf and hard of hearing people in care homes and on secure mental health hospital wards in our area.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

You will need to have experience of working with Deaf people and providing BSL communication support. Due to this specific element of this role, a minimum proficiency of level 6 British Sign Language (BSL) is required.

Hours of Work: Part Time: hours to be agreed working between Monday to Friday 9am - 5pm

Location: Home based with travel across Birmingham and the surrounding area(Applicants should live within the Birmingham area/within reasonable travelling distance; have a full driver’s licence and access to their own transport, travel expenses will only be paid within the Birmingham border area.)

Salary: Starting salary to be agreed dependent on hours (£25,877.80 pro-rata)

Contract Type: Permanent

Independent Advocate Requirements:

• Strong communication and time management skills to successfully work remotely.
• Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
• Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

• Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
• Demonstrable experience working with vulnerable adults in the Community and also within secure Mental Health settings.
• Working knowledge of public and voluntary organisations.

Benefits:

• 25 days annual leave (pro-rata)+ Bank holiday (Rising to 30 days (pro-rata) after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service! Discretionary shutdown days at Christmas with up to 4 additional days leave.
• 1 Community Leave Day per annum.
• Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
• Auto enrolment Pension plan
• Death in service cover.
• Bike to work scheme.
   

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

We provide a full induction, training and equipment including a laptop and mobile phone.  It is a contractual requirement that all advocates hold or are working towards an advocacy qualification.  The most recognised qualification is the City and Guilds Level 4 Independent Advocacy Practice Qualification (IAP) for practising advocates, previously completed City and Guilds Level 3 National Advocacy Qualification (NAQ).  If you do not already hold an NAQ certificate or diploma or IAP qualification or equivalent, the expectation will be that you will gain the City and Guilds IAP qualification following successful completion of probation and pre-enrolment process. POhWER will fully sponsor this and provide a reasonable amount of study time and in return expect advocates to manage their time and complete within 12 months of registration.

Think you are the perfect fit for this Independent Advocate role? Don't wait! Apply Now with your CV and Cover letter!

Interview Date: To be confirmed

An enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a member of the Disability confidence scheme, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

Providence Row works with people experiencing homelessness and insecure housing in East London. We provide integrated support across crisis intervention, advice, health, substance use, volunteering, learning and training.

Our work is grounded in compassion, respect, inclusiveness, empowerment and justice. We aim to ensure that people can access the support and opportunities they need to build greater safety, stability and independence.

About the Progression & Training Service

The Progression & Training Service supports clients to identify and take practical steps towards learning, volunteering, training and employment. Through one-to-one coaching, group learning, digital inclusion, vocational training and partnerships with external organisations, the service helps clients build skills, confidence and access to meaningful progression opportunities.

The service works closely with Providence Row’s wider teams, including Catering Training, Gardening, Volunteering, Health Inclusion and Advice and Support, to provide coordinated pathways that reflect each client’s goals, strengths and circumstances.

Role purpose

The Progression & Training Manager is responsible for the leadership, quality, performance and development of the service.

The postholder will lead the team, oversee client progression pathways, maintain strong partnerships and ensure that the service delivers high-quality, trauma-informed and strengths-based support. They will also be responsible for performance monitoring, reporting, safeguarding, service improvement and the effective use of resources.

Key Responsibilities

• Service leadership and people management
• Client support and service quality
• Learning, progression and employment pathways
• Performance, data and reporting
• Safeguarding, risk and operational compliance
• Service development, partnerships and resources

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.