266 Client relationship manager jobs

Project Manager: Voices for Health Equity (Maternity Cover)

Job Description and Person Specification

Job title Project Manager: Voices for Health Equity (Maternity Cover)

Hours 35 hours per week

Duration 11 months, ideally starting in mid November, with potential to extend to 15 months with mutual agreement

Salary Between £37,000 - £43,750. Placement within the band will depend on skills and experience, with the upper end reflecting significant, directly relevant expertise.

Location Hybrid work between home and our Vauxhall office, as well as regular travel to in-person events across England. Please read more about our approach to hybrid working in the relevant section below.

Reports to Director of Evidence and Improvement

National Voices

Making what matters to people matter in health and care

National Voices is the leading coalition of health and social care charities in England. We have more than 200 members covering a diverse range of health conditions and communities, connecting us with the experiences of millions of people. We work together to strengthen the voice of people: patients, service users, carers, their families, and the voluntary organisations that work for them.

Our Vision:

People shaping their health and care.

Our Mission:

We advocate for more inclusive and person centred health and care, shaped by the people who use and need it the most.

We do this by:

· Understanding and advocating for what matters to people especially those living with health conditions and groups who experience inequalities.

· Finding common cause across communities and conditions by working with member charities and those they support.

· Connecting and convening charities, decision makers and citizens to work together to change health and care for good.

The Role

In April 2026, National Voices was commissioned by the Care Quality Commission (CQC) to deliver their work with the CQC Public Engagement Network. The Public Engagement Network is a group of 50+ charities with reach into communities experiencing health inequalities across England. By engaging with these organisations, the CQC’s aim is to ensure that local health and care services meet the needs and preferences of the communities they serve.

For both organisations this is much more than just another engagement contract, it is a new partnership designed to make the voices the CQC hears from more than the sum of its parts. In our work with the Public Engagement Network, we are committed to:

1. Ensuring meaningful participation of people and communities

2. Championing accessibility and inclusion

3. Valuing VCSE organisations as equal partners

4. Ensuring insights collected lead to impact and action

5. Investing in the long-term capacity and agency of VCSE organisations

6. Being brave and principled – acting with courage and not shying away from difficult conversations

The Voices for Health Equity Project Manager role is to:

- Lead the delivery of the Public Engagement Network contract from inception through to delivery, learning and evaluation, including co-ordinating an integrated management team including representatives of our two partner organisations.

- Build, manage and sustain the Public Engagement Network, creating a range of opportunities for members to participate, and ensuring relationships are meaningful, inclusive and mutually beneficial.

- Ensure high-quality insight is captured from the network, analysed and translated into learning, improvement and influence.

- Provide day-to-day project governance, reporting, quality assurance and risk management.

The role is delivery-focused and externally facing, with significant responsibility for programme management, partner relationships and ensuring National Voices’ values are embedded in how CQC uses the insights generated.

Responsibilities

Programme and client management

· Lead the end-to-end delivery of the Public Engagement Network programme, including co-ordinating an integrated management team including representatives of our two partner organisations.

· Manage individual project plans, budgets, risks and dependencies, escalating issues appropriately and ensuring delivery remains on track.

· Oversee subcontracted work, including agreeing briefs, managing performance, quality assuring outputs and approving invoices.

· Act as the main point of contact for the commissioners, and lead on regular reporting obligations and on programme evaluation.

Building and managing the Public Engagement Network

· Take lead responsibility for engaging, stewarding, supporting and retaining a network of VCSE organisations with reach into marginalised communities and those experience inequalities.

· Design and deliver engagement approaches with the network and those they represent that prioritises trust, long-term relationships and mutual benefit.

· Oversee the delivery of learning events, sense-making sessions and other opportunities that support members to build confidence, skills and influence.

· Ensure participants are appropriately supported, reimbursed and recognised for their contribution.

· Ambitiously grow the Network, through participating in outreach events, ongoing communication activities and more.

Co-ordinate and support activities capturing insight, learning and impact

· Co-ordinate and support colleagues with projects that capture qualitative and quantitative insight from people with lived experience, including insight capture events, focus groups, interviews, advisory groups etc.

· When needed, support the analysis and synthesis of insight into clear themes, findings and recommendations.

· Work with colleagues to ensure insight informs National Voices’ wider influencing, improvement and learning activity.

· Support effective feedback loops, ensuring participants understand how their input has been used and what impact it has had.

Governance, quality and risk management

· Provide day-to-day programme governance for assigned projects, operating within agreed frameworks and reporting arrangements

· Contribute to internal management groups and partnership meetings as required

· Maintain and review risk registers and quality assurance processes.

· Ensure safeguarding, data protection, accessibility and ethical considerations are embedded in all activity.

· Support preparation of regular performance and impact reports for internal and external audiences.

Partnership and stakeholder management

· Work closely with partner organisations to deliver programmes collaboratively, modelling National Voices’ values and ways of working

· Build effective relationships with senior stakeholders across the CQC, VCSE organisations and delivery partners.

· Represent National Voices at external meetings, events and learning forums as required.

Line management and internal leadership

· Line-manage the Voices for Health Equity Project Officer including overseeing day-to-day work, quality assuring outputs, holding regular 1-2-1s as well as setting annual objectives and completing appraisals.

· Provide matrix management for other National Voices of colleagues including other Manager roles and other officers, as and when work requires.

· Work in sync with other managers across National Voices, contributing to a joined-up, supportive team culture

· Deputise for the Director of Evidence and Improvement, or other senior colleagues, when required.

General

· Take a proactive approach to including people with lived experience and members in all areas of work

· Support the development of funding bids and proposals, including shaping delivery models and costing activity.

· Follow organisational processes to measure, monitor and communicate the impact of our work

· Support good project, financial and data management

· Contribute to team planning activities and undertake other relevant duties as appropriate

· Be prepared to take part in full-day events and, with sufficient notice, events outside core working hours

Person Specification

Values, attitudes and behaviours

• Passionate about National Voices’ mission and the meaningful involvement of people with lived experience
• Strong commitment to equity, inclusion and reducing health inequalities
• Proactive, flexible and comfortable working in complexity
• Calm under pressure and able to manage multiple priorities while maintaining quality
• Confident in building relationships and constructively challenging where needed
• Comfortable working collaboratively and taking responsibility for delivery
• Energised by breadth and variety, able to work effectively across diverse topics and themes while spotting connections and opportunities for impact

Skills and abilities

• Strong project or programme management skills, with experience delivering complex, multi-stakeholder work
• Demonstrable experience of working with people with lived experience and/or VCSE organisations in a meaningful and inclusive way
• Excellent communication skills, including the ability to translate complex insight into clear, accessible outputs
• Experience of managing partnerships, subcontractors or commissioned work
• Strong organisational skills, with the ability to prioritise, plan and manage risk
• Experience of quality assurance, reporting and working within governance frameworks
• Excellent people skills, with the ability to lead, support and motivate others

Experience, knowledge and understanding

· Demonstrable experience in leading insight generation projects which have led to real-world impact and improvements.

· Experience in engaging with people experiencing inequalities in a safe and meaningful way.

· Demonstrable experience in monitoring and reporting on KPIs and the impact of engagement work.

· Experience of managing funder relationships and generating income.

· Experience of facilitating and presenting at events and workshops.

· Experience of managing and building coalitions or groups of VCSE or other membership organisations (desirable)

· An understanding of qualitative and quantitative approaches to evidence generation and analysis (desirable)

· Project management qualifications (desirable)

Our approach to hybrid working

We recognise the importance of coming together regularly, in-person, as a team, so we can share learnings and spend social time with each other. We also recognise that people need flexibility, and that homeworking enables focused work and can fit well in people’s lives.

We ask all staff to take part in pre-arranged team meetings which take place every six weeks in our office space. We also might ask you to meet in-person with members of your team from time to time, or to be available for face-to- face meetings with clients and partners where this enhances the work.

We assume that this would usually not amount to more than one day per fortnight for people who work full time. We are happy to discuss how this sits in your life. This can be agreed by your line manager.

In addition, because this role involves engaging with and recruiting to a large network of VCSE organisations, the post holder will be required to regularly attend in-person events across England. These are likely to take place around once a month and may sometimes require overnight stays. Travel, accommodation and subsistence costs for events across England will be paid, however, travel to our London office will be at the expense of the postholder.

Please note that our offices are fully wheelchair accessible and that we are committed to making our workplace fully inclusive.

Application guidance

Please submit a CV and answer the questions in the application form to apply.

Applications should be addressed to our Director of Evidence and Improvement, Sarah Sweeney, and submitted through CharityJob.

Please specify any access or other requirements of which we need to be aware for the online interview.

The deadline for applications is noon on 2nd October 2026.

The interviews will take place on Friday 9th October on Microsoft Teams. Details of an interview task and interview questions will be emailed to you in advance.

We are committed to diversifying our team in order to broaden the insight and experiences we can draw on, and to do our work more credibly. In particular, we would welcome applications from older people, disabled people and people who have experienced socioeconomic inequality. Our offices are fully accessible and we are a Disability Confident and an LGBT+ friendly employer.

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high-quality advice face to face, over the phone and digitally. 

There’s no ‘average’ case – our advice is tailored, but our standard of excellence is identical for every client. You will play a key role in ensuring that our services are community focused, impactful and sustainable. 

As a newly created position, this role offers a unique opportunity to shape its direction, innovate, and directly define its success. You will operate with high levels of autonomy, while being fully backed and championed by Trustees and the wider Senior Leadership Team (SLT), consisting of:
 

• Chief Executive Officer 
• Head of People, Culture & Resources
• Head of Advice Standards & Delivery
• Head of Partnerships, Data & Impact.
   

The Head of Partnerships, Data & Impact will provide strategic leadership for CABB’s generalist and community-based advice services, while driving organisational growth through strategic partnerships, data analytics and social impact storytelling. This role bridges operational delivery with external system integration, using hyper-local data to ensure our services directly meet the evolving needs of residents in the specific communities where help is needed most. By leveraging client insights to drive Research & Campaigns activity and inform strategic funding bids, you will articulate our organisational impact using partner-aligned terminology – translating advice outcomes into language that directly resonates with health, statutory and VCSE stakeholders (such as health inequalities, demand management, Marmot principles, and prevention) – to build strong, collaborative pathways.
 

Key elements and tasks within this role include:

• Data insight & impact strategy development with organisational data analysis, trend forecasting, research & campaigns and evidencing social return on investment. Leverage client data to produce high-impact insight reports, drive local, regional and national campaign work.
• Shape the future of service delivery by embedding sustainable ways of working, processes and performance frameworks, leading evidence-based recommendations that support CABB’s long-term operating model and growth ambitions, to meet client demand. 
• Collaborate and build relationships across VCSE/statutory, health and wider systems, including colleagues across CABB and wider stakeholders, build positive and professional relationships with partners and contract/ funder relationships within the scope of this role. Foster positive relationships with Head of Advice Standards & Delivery, and wider SLT, deputising as required.
• Support community & generalist services through senior oversight of generalist advice teams and managers, but frame responsibilities around high-level service performance, governance and client outcomes, aligned to advice standards. 
• Drive service improvement & innovation using data and technology to support continuous improvement, contribution to organisational strategic pillars and values. 

Equality, Diversity, Inclusion & Belonging (EDI&B):

We believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve - this is not just a matter of diversity but of strategic importance to ensure our services are grounded in the realities of our communities. 

Benefits

We value the people who work here. The following are included within the employee remuneration packages as standard;
A flexible 35 hour working week (for full time employees)
Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time
Additional day off for your birthday
5% employer contribution pension scheme
Access to 24/7 confidential telephone counselling and structured counselling support
Access to online GP and telephone counselling services
Enhanced family friendly leave and occupational sick leave
Access to ‘Blue Light Card’ and other charity discount schemes

The purpose of the role is to assist our clients with immigration legal advice and representation. The focus of this legal work is on non-legal aid funded matters, supporting people to preserve immigration status and for some become British Citizens. While the majority of the immigration advice and representation at RMJ is free for clients, this service we charge an affordable fee to help those who cannot find affordable and professional representation.

Key Responsibilities 

Case management:

•        Manage own caseload, working to advance the best interests of the client
•        Adhere to standards set out by IAA/SRA and AQS to deliver high-quality advice
•        Provide advice and representation up to IAA level 2/3.
•        Engage with the Line Manager to create and follow a training plan to ensure compliance with IAA CPD, keeping up to date with changes in law, policy and guidance to ensure clients receive accurate and high-quality advice
•        Liaise directly with the UKVI and related governmental agencies 
•        Complete forms, letters and immigration applications in line with deadlines
•        Liaise with and refer clients to Legal Aid Solicitors or other advisers, as appropriate
•        Manage clientsʼ expectations by discussing deadlines, outcomes and timing
•        Deliver legal advice outreach surgeries/drop in as and when required
•        Progress cases in a timely manner in line with regulatory requirements
•        Implement organisational priorities into day-to-day casework.
•        Maintain clientʼs files and records in line with file management procedures

General responsibilities:

•        Seek to continuously improve in order that the Charity delivers the best possible service to beneficiaries
•        Ensure that all of RMJʼs Policies and Procedures are adhered to at all times
•        Attend internal and external training as and when required
•        Participate in regular supervisions and team meetings
•        Working with the Head of Campaigning to raise awareness or further research in relation to the issues our client group face
•        Attend the office on a regular basis (hybrid working)
•        Act as a positive ambassador for the Charity at all times
•        Working with volunteers when necessary
•        Undertake any other duties that may be reasonably required

Education/Qualifications:

IAA accredited. If IAA level 1, the candidate will be expected to initially work under supervision completing level 2 work and qualifying at level 2 within 6 months (training is provided and study leave is accommodated). Upon obtaining a higher level of accreditation, the candidateʼs salary will increase in line with RMJ pay scales.

Practising Solicitor with 1-year immigration experience.

IAAS level 2 caseworkers (non-solicitor) will be considered but if appointed must be prepared to work under supervision and qualify at IAA level 1 within 6 months (Training is provided and study leave is accommodated). Upon obtaining a higher level of IAA accreditation, the candidateʼs salary will increase in line with RMJ pay scales.

For further information and details about the application process, please refer to the recruitment pack. To view the recruitment pack, please click the Apply button to download it.

Please note that applicants must have the legal right to work in the UK, as visa sponsorship is not available for this role.

Our people are the heart of Woodrow. As the Duty Manager, you are part of a professional, enthusiastic, and passionate team that believes in the potential of every young person who comes through the door. The Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations Manager. This role supervises a team of Leisure Assistants/ Lifeguards; and works closely with the customer teams across the site, swimming teachers, and lifeguards to maintain ongoing service delivery expectations.

The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities. We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers.

What you will be doing 

Leisure Centre Operations 

• Provide outstanding customer service experiences via a welcoming frontline duty management service, dealing with account enquiries and supporting bookings.
• You will work an early or late shift, on a rotational basis, to ensure lifeguard and duty manager cover is available while the Leisure Centre is open, Monday – Sunday.
• Support the organisation of lifeguard training, including NPLQ renewals, competency assessments, quarterly lifeguard observations; maintaining training records as required.
• Supervise the leisure retail shop, including sales, inventory control and daily reconciliation.
• Cover lifeguard shifts where there are gaps to ensure ongoing operations.
• Support the Operations & Duty Manager to ensure the rota is proactively staffed each week.
• Ensure accurate and timely recording of staff attendance and absence data each shift.
• Support new leisure staff inductions and training requirements.
• Ensure your training and competence is achieved and maintained, taking responsibility for your ongoing professional development.

Centre Health & Safety 

• Support management in maintaining the safety of the leisure facilities, ensuring working best practices and compliance with legislation, and completion of KPIs by the leisure team.
• Support the day-to-day management of the pool plant operation, ensuring regular maintenance tasks and KPI checks are undertaken according to schedule.
• Ensure the reporting of accidents, incidents and near misses are done in a timely manner.
• Ensure reporting of any hazards, damage, or maintenance issues to the Facilities team. 

Corporate Responsibilities 

• Actively promote London Youth’s policy and procedures to value and respect diversity and inclusion in all aspects of your duties and working relationships.
• Manage resources to the highest standards and act as a custodian of best practice.
• You will be expected to play a proactive part in the implementation of the work and policy of London Youth as a whole, supporting the vision, mission and aims of the charity.

Undertake any other duties as may be reasonably requested by Woodrow Management that ensure the ongoing operational success of the centre and delivery of excellent customer experiences.

Reflect our inclusive culture in your day-to-day work and support a positive health & safety and safeguarding culture in your interactions with colleagues.

Follow our organisation’s anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships.

What you bring to the role 

Experience, Knowledge & Skills 

• Experience working in leisure in a supervisory or management capacity as a Duty Manager, Senior Lifeguard Assistant, or similar.
• Experience working in a customer facing environment, providing the highest levels of customer service, managing communications, resolving conflict.
• Experience of working with a range of customers, including young people and adults, with different backgrounds and varying needs.
• Working knowledge of health and safety best practice and legislation in leisure facilities.
• Experience supervising and/or line managing people, including training and induction.
• Experience carrying out lifeguard observations.
• Computer literate and competent using Microsoft Office applications. 

We would love to know if you have: 

• Experience in the use of CoursePro, or similar leisure bookings management system.
• Experience in the use of Deputy, or similar employee scheduling, timesheet software system.
• Experience managing external suppliers to support delivery of essentials services.
• Experience operating a pool plant room, and associated KPI management.

Qualifications

• Current RLSS NPLQ (National Pool Lifeguard Qualification) – Essential
• Pool Plant Operator Certificate – Highly Advantageous

Please let us know if you have: 

• Swimming Teacher Qualification (Swim England or STA)
• First Aid at Work certificate
• NVQ in Leisure or Operations Management, or similar
• RLSS NPLQ Trainer

Attributes & Behaviours 

• Customer-centric mindset with exceptional customer service skills.
• Able to quickly establish rapport and build effective relationships across a range of personas.
• Composed demeanour, able to keep calm under pressure and solve problems when they arise.
• Articulate communicator with a confident telephone manner and excellent written skills.
• Collaborative team player with a willingness to work effectively with others.
• Self-motivated with a positive attitude, growth mindset and keen willingness to develop.
• Able to work independently, demonstrating proactivity and initiative.
• Impeccable work ethic and a flexible approach to work.
• Good organizational skills, able to effectively prioritise workload.
• Analytical thinker with meticulous attention to detail.
• Absolute discretion and ability to maintain confidentiality.
• Passionate about leisure and sport opportunities to support health and wellbeing outcomes.
• Passionate and demonstrably committed to improving the lives of children and young people.
• Absolute commitment to London Youth’s principles of equality, diversity and inclusion.

Demonstrate living our values of being: 

• Ambitious 
• Collaborative 
• Inclusive 
• Accountable 

Why work at Woodrow High House 

• 39 days of annual leave (31 days + 8 bank holidays).
• Health Care Cash Plan to help cover your healthcare essentials. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free onsite parking. 
• Branded quality uniform provided. 
• Free access to the 'Headspace' wellbeing app. 
• Free access to the Charity Mentoring Network, as a mentee or mentor. 
• Free tea and coffee available in the 'Tea & Coffee Bar'. 
• Free meals provided whilst on duty when the kitchen is serving young people in residence. 
• Magnificent location on an historic estate surrounded by nature. 
• You'll be working with a fantastic team of passionate colleagues across London Youth. 
• An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve. 
• Occasional supply of sweet - sometimes savoury - always yummy - treats are guaranteed. 
• You will be making a difference to the lives of young people! 

Help turn local generosity into life-changing support for people when they need it most.

At Braintree Area Foodbank, we believe no one in our community should have to face hunger or hardship alone.

We provide emergency food and practical support to individuals and families in crisis, while working towards longer-term solutions to poverty. Over recent years, we have increasingly focused on providing more in-depth support, helping people maximise their income, address the challenges they face and create the conditions to move forward.

Now, we are looking for a proactive and driven Fundraising Manager to help us build a sustainable future.

Please note that interviews will take place on the 15th of October 2026. We will be actively shortlisting and so will get in touch as soon as possible about inviting you to interview.

The role

This is an exciting opportunity to shape and grow our fundraising function. You will develop income from businesses, community organisations and individuals, building relationships that help turn local generosity into meaningful, long-term support.

You will have the freedom to identify opportunities, develop new ideas and build fundraising activity from a relatively blank slate. While we already have an established base of supporters and fundraising materials, there is significant scope to develop new relationships, improve supporter engagement and create sustainable sources of unrestricted income.

Working closely with the Charity Manager, staff and Trustees, you will play a key role in building a fundraising function capable of making a significant contribution towards the foodbank's future.

Fundraising Manager

Location: Braintree, Essex (hybrid working considered)
Contract: 2-year fixed term, part-time, 25 hours per week, with scope to increase in future
Salary: £18,000–£20,000 per year (£27,000–£30,000 FTE)
Annual Leave: 33 days including bank holidays (F.T.E)

What you'll be doing

• Developing and delivering fundraising activity across corporate, community and individual giving.
• Building relationships with local businesses and developing opportunities for partnerships, sponsorship, employee fundraising and other forms of support.
• Developing relationships with churches, schools, community groups and other local organisations.
• Growing individual giving, including encouraging one-off supporters to become regular donors.
• Identifying and approaching new supporters and proactively developing fundraising opportunities.
• Developing campaigns, appeals, newsletters and other communications that inspire people to support our work.
• Creating a structured approach to supporter stewardship, ensuring donors understand the difference their support makes.
• Building and maintaining a clear pipeline of fundraising opportunities and relationships.
• Maintaining accurate supporter records and ensuring appropriate GDPR and data protection practices.
• Monitoring fundraising activity and income, evaluating what works and reporting progress to the Charity Manager and Trustees.
• Developing and implementing an annual fundraising plan.
• Representing the foodbank at meetings, networking events and within the local community.

This job is for you if...

• You have experience in fundraising, business development, sales, income generation or another role involving securing financial support.
• You are confident building relationships and identifying new opportunities.
• You are comfortable approaching people, making the case for support and asking for financial contributions.
• You are an excellent communicator, both in person and in writing.
• You are proactive, self-motivated and enjoy working independently.
• You can turn ideas into practical action and are comfortable building something new.
• You are organised and able to manage multiple relationships, opportunities and priorities.
• You are confident using databases, spreadsheets, email and standard office software.
• You share our commitment to treating people experiencing hardship with dignity and respect.

Experience of charity fundraising, corporate partnerships, individual giving, community fundraising or supporter databases would be an advantage, but we welcome applications from people with transferable experience from other sectors.

About us

Braintree Area Foodbank is a charity founded on Christian principles. Not every member of our team is a Christian, but we share a commitment to the values that underpin our work and welcome applications from people who do the same.

We believe that all people are created equal and are committed to creating an inclusive workplace where people are treated fairly and with respect.

Why join us?

This is an opportunity to make a real difference locally while building something with long-term potential. You won't simply be maintaining an existing fundraising programme, you'll have the opportunity to shape it, grow it and help create a more sustainable future for a charity supporting thousands of people across our community.

This is an exciting opportunity to join a well-respected local charity and lead services that tackle loneliness, improve wellbeing and support older people to live well. Working alongside a dedicated team of staff and volunteers, you will play a key role in shaping and developing our community services across Barnet. You will be managing our home support services as well as our activities programme.

About You

You are a confident and compassionate leader with experience of managing teams and delivering high-quality community, health, social care or voluntary sector services. Passionate about improving the lives of older people, you understand the importance of person-centred support and have the ability to motivate others, build strong partnerships and drive continuous improvement.

You will be an excellent communicator, organised and adaptable, with a good understanding of safeguarding and a commitment to equality, diversity and inclusion. Most importantly, you will share our vision of ensuring older people can age well and remain connected to their communities.

About the role:

For someone moving away from rough sleeping, having a safe place to stay can be the first step towards something much bigger. Gray’s Inn Road is a 16 bed short stay service in Camden, giving people the stability, support and breathing space they need to begin rebuilding their lives and move towards a home they can sustain.

As Service Manager, you’ll lead the team that makes that possible. You’ll create a service where people are treated with dignity, listened to and supported as individuals, while giving your team the leadership, challenge and encouragement they need to do their best work. From the quality of assessments and support planning to safeguarding, risk management and move on, you’ll set the standard for practice and make sure residents receive consistent, psychologically informed support that responds to what matters to them.

You’ll also build the relationships that help people move forward. Working closely with housing, health, substance use, criminal justice and other partners, you’ll help remove barriers, strengthen pathways into support and create more opportunities for residents beyond the service. Alongside this, you’ll take ownership of the wider performance of Gray’s Inn Road – keeping a close eye on quality, outcomes, housing management, health and safety, budgets and contractual expectations, and always looking for ways the service can become even better.

At Single Homeless Project (SHP), we want our managers to do more than keep services running; we want them to shape what great support looks like. You’ll have the space to bring ideas, develop your team and influence how Gray’s Inn Road continues to grow, while building your own leadership experience within one of London’s largest homelessness charities. With training, support and opportunities to develop across SHP, this is a role where you can grow your career while seeing the difference your leadership makes to people’s lives.

About you:

• You’re an experienced and compassionate leader who knows how to get the best from a team, set clear standards and create a culture where both staff and residents can thrive.
• You understand the realities of homelessness and multiple disadvantage, and can lead psychologically informed, person-centred practice that balances choice, independence, safeguarding and risk.
• You’re confident navigating complex situations and making sound decisions, while supporting your team to stay curious, consistent and focused on what will make the biggest difference for each person.
• You’re a natural relationship builder who can bring partners together, challenge when needed and create stronger pathways into housing, health and other support.
• You’re comfortable taking ownership of the whole service — from quality and performance to housing management, health and safety and budgets — and you’re always looking for ways to make things work better.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 20th September at midnight

Interview Date: Wednesday 30th September online via Microsoft Teams

Please note there will be a second stage interview in service in Camden for suitable candidates

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Job Title:Key Relationships Manager

Salary:£46,000 per annum

Location:Hybrid: London Office and Home

Hours of work:Full-time (35 hours per week)

Reporting to:Head of Key Relationships

Premier, the UK’s largest Christian media agency, is seeking a Key Relationships Manager who shares our passion for helping people encounter God through media and experience renewal.

Behind Premier’s ministry are generous supporters who make this work possible. Through thoughtful conversations, careful listening and a compelling invitation to give, you could help people connect their generosity with a mission close to their hearts — bringing the Gospel, encouragement and hope into everyday lives.

Role Overview:

You will build meaningful relationships with existing and prospective supporters, helping them discover how their giving can support Premier’s mission. Working with senior colleagues, you will guide relationships from first introduction through to a thoughtful invitation to give and ongoing care.

Alongside warmth and conviction, you will need persistence, disciplined follow-through and the confidence to ask for significant financial support when relationships are ready — potentially including gifts of up to seven figures. You do not need to have made asks at this level before, but you must be willing to learn.

 Key responsibilities will include:

• Building lasting partnerships: Develop and care for a portfolio of supporters, securing major gifts and multi-year commitments towards your annual six-figure target.
• Opening new conversations: Research and approach potential supporters, including senior individuals in the City’s corporate community, and create proposals that connect their giving aspirations with Premier’s mission.
• Representing Premier: Communicate our mission at donor meetings and events, involving senior colleagues where appropriate.
• Following through with care: Maintain accurate records, timely follow-up and monthly reporting, treating supporters with respect and following the Code of Fundraising Practice.

We are looking for someone with:

• A living Christian faith and a heart for the Gospel: A faith you can articulate clearly, commitment to Premier’s mission and a good understanding of the Christian community.
• A gift for relationships: Proven ability to build new professional connections and nurture trust, including with senior or influential people, through empathy, listening, tact and discretion.
• Purposeful communication: Excellent writing, presentation and conversational skills, with the confidence to represent Premier and a willingness to learn to ask directly for significant support.
• Initiative and accountability: Proven success against targets, resourcefulness in identifying opportunities, sound analytical judgement and a commitment to both personal responsibility and teamwork.
• Organisation and a learning mindset: Careful administration and follow-through, confident IT skills and the ability to learn new systems; degree-level education or equivalent knowledge and ability gained through professional experience.

Ideally, you will understand the principles of the major donor journey, but previous experience managing major donors or securing large gifts is not essential.

We are particularly interested in your commitment to Premier’s mission and your ability to build trust and turn conversations into lasting relationships. You might bring these strengths from account management, sales, fundraising or another relationship-focused role. We can help you develop the specialist fundraising skills – if you have empathy, initiative, sound judgement and a willingness to learn, this could be your next role!

Location and availability: This is a primarily London-based role. You must live within daily commutable distance of the City of London and be able to attend London meetings and donor visits at least two days each week, with attendance at Premier’s London office as required. Additional travel and occasional evening and weekend work are also required.

Please note that Premier is a Christian media agency and this role has a genuine occupational requirement for the post holder to have a personal Christian faith.

For the full job description please click here: Key Relationships Manager | Premier Jobsearch

Could God be calling you to use your relational gifts in this ministry? If this opportunity resonates with your faith, skills and sense of purpose, we would love to hear from you!

Information for candidates

Why Join Premier?

Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!

Competitive salary and benefits package:

•Flexible working arrangements based on the requirements of the role

•25 days’ annual leave plus UK bank holidays

•Additional leave on your birthday

•Contributory pension scheme

•Life Assurance scheme

•Employee Assistance with online GP scheme

•Eye care scheme

•Enhanced Family leave and Pay

In addition we offer:

• Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
• Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
• Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.

Application Process

• All applications need to be completed online using our recruitment system (linked from our adverts). 
• You will be asked to answer a number of questions before submitting your application – please ensure you provide information on how your skills and experience meet the requirements for this role.

Are you an experienced and highly organised professional who enjoys making sure an organisation runs smoothly and wants to make a real difference?

Kapella’s mission is to build better relationships and improve the wellbeing of families and individuals. We provide accessible and affordable services, including counselling, family mediation, training and domestic abuse programmes across Birmingham, the Black Country and the wider Midlands area. Our work includes self-paying clients as well as funded projects delivered through contracts, grants and partnerships.

We are looking for an Administration and Operations Manager to lead and strengthen the day to day operations that underpin our services and help us prepare for our next phase of development. Working closely with the CEO and service managers, you will oversee the running of the organisation across our two main premises and other community venues, as well as manage the administration and appointments functions. This role provides the operational support to our service delivery, ensuring that processes, resources and systems are well organised and focused on quality, sustainability and a positive user experience.

We are entering an exciting phase of growth and are looking to expand our services and extend our reach across Birmingham, the Black Country and surrounding areas. This new role is central to these plans.

Initially, the role will be hands-on, with responsibility for recruiting and training additional administrative staff, fully opening our main premises and moving to a hybrid model of online and face-to-face counselling. You will also support the implementation of new online appointment and case management systems as well as updated policies and procedures.

As we grow there is significant opportunity for development, allowing you to contribute to how our services are delivered, strengthen our team and help us meet the increasing need for our services.

Based at our Birmingham office, you will be supported by a small administration team that will grow. This role will require some flexibility in working hours to meet service needs, including working at other centres from time to time.

What you’ll do

• Oversee the day-to-day operational running of the Birmingham and Wolverhampton centres and community venues.
• Lead and manage the administration team, including recruitment, training and volunteer coordination.
• Manage appointments, service utilisation, waiting times and payments.
• Streamline processes and systems to improve efficiency, consistency and client experience.
• Support the implementation of new technology, online appointments and case management systems.
• Ensure premises are safe, functional, welcoming and fit-for-purpose.
• Monitor service activity, performance, budgets and KPIs, providing clear reports for management and funders.
• Promote a positive, inclusive and supportive workplace culture.
• Work closely with service managers and the CEO to ensure operational activity supports organisational priorities.
• Oversee HR systems and administration.
• Ensure compliance with HR, health and safety and organisational policies.

What we’re looking for

• Proven experience in administration and operational management, ideally in the third sector, health or community services.
• Significant administrative experience, including the use of databases and case management systems.
• Experience monitoring activity, performance, budgets and KPIs, with the ability to use information to inform decisions.
• Experience developing and embedding effective processes and systems.
• Confidence in implementing new technologies and supporting teams through change.
• Experience overseeing premises and creating safe, fit-for-purpose and welcoming environments.
• Understanding of the client journey and accessibility, with experience improving service utilisation and engagement.
• HR and health and safety knowledge, with experience supporting staff wellbeing and compliance.
• Strong leadership, communication and relationship-building skills, with a commitment to inclusion and equity.
• A practical, proactive and solutions-focused approach, with the ability to balance strategic thinking with hands-on delivery.

Why join Kapella?

• Play a key role in expanding essential services to families and individuals across Birmingham and the Black Country.
• Be part of a passionate, supportive and values-driven team.
• Have a significant opportunity to shape operational processes and develop into a senior leadership role.
• Benefit from ongoing development, 25 days’ annual leave, professional development opportunities, a 5% employer contribution pension scheme and staff wellbeing support.

How to apply

Please send your CV and a covering letter outlining your relevant experience and how you meet the requirements of the role.

Kapella is an inclusive employer and welcomes applications from all sections of the community.

Closing date: 27 September 2026

Location: Birmingham office, with travel to Wolverhampton and other community venues
Hours: Full-time, 37.5 hours per week

Full Time | Permanent Contract
Salary: £12.71 per hour (increasing to £13.45 after 6 month probation) 

Are you passionate about supporting vulnerable women to overcome challenges, rebuild confidence and achieve greater independence?

Harrogate Homeless Project is seeking a compassionate and dedicated Women’s Support Worker to join our Client Services Team. This rewarding role provides vital support to women experiencing homelessness and housing insecurity, helping them access the services, opportunities and encouragement they need to move forward with their lives.

Working across our hostel, Springboard Day Centre and supported accommodation, you will provide person-centred support in a safe, welcoming and non-judgemental environment. You’ll be part of a supportive team committed to empowering women to achieve positive outcomes and maintain sustainable tenancies.

Key Responsibilities

• Provide day-to-day support and assistance to female clients living within our hostel and supported accommodation.
• Deliver a professional and welcoming reception service to clients, visitors and members of the public.
• Support the induction of new female residents, ensuring all relevant paperwork and processes are completed.
• Work closely with caseworkers to encourage and support clients to engage with agreed support activities and appointments.
• Build positive, professional and trusting relationships with clients, providing practical and emotional support where appropriate.
• Maintain a safe, non-discriminatory and inclusive environment for all clients.
• Manage client behaviour in accordance with organisational policies and procedures, issuing warnings and evictions where necessary.
• Collect service charges and donations, ensuring accurate cash handling and record keeping.
• Maintain accurate client records, support notes and incident logs using HHP’s database systems.
• Carry out health and safety checks, including room inspections, to ensure accommodation remains safe and suitable.
• Support the reporting and resolution of maintenance issues within client accommodation.
• Assist clients with housing benefit applications and related documentation.
• Support the induction and supervision of volunteers.
• Work collaboratively with colleagues, volunteers and partner agencies to achieve positive client outcomes.
• Contribute to fundraising events, promotional activities and the wider work of the charity.

What We Are Looking For…

We are looking for someone who is caring, resilient and committed to supporting women facing complex challenges.

Reporting to: Senior Support Worker
Location: Harrogate, North Yorkshire
Contract: Permanent

This post is restricted to female applicants only under Schedule 9, Part 1 of the Equality Act 2010. The role involves direct support, room checks and accommodation-related work with vulnerable female residents where privacy, dignity and wellbeing are central to the role.

Benefits Include

• Opportunities for professional development and training.
• 33 days annual leave (including bank holidays) plus birthday leave.
• Healthcare package.
• Travel benefits.
• Workplace pension scheme.
• The opportunity to make a real difference in the lives of women experiencing homelessness.

About Us

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

We work with partners to give people facing disadvantage hope of a different future and empower people to change their lives through support, accommodation and opportunity.

Harrogate Homeless Project is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.

How to Apply

Please send your CV and a brief covering letter to Eden Makey or call for an informal conversation about the role.

Closing Date: 4 October 2026

We will assess applications as they are received and interview suitable candidates on a rolling basis. Therefore, we reserve the right to close this vacancy earlier than the stated closing date if a suitable candidate is appointed. Early applications are encouraged.

Work with us and help make a difference!

Full Time | Permanent Contract
Salary: £28,804 per annum

Are you creative, enthusiastic and passionate about helping people build confidence, improve wellbeing and reconnect with their community?

Harrogate Homeless Project is seeking an Activities Coordinator to lead and develop an engaging programme of activities for people experiencing homelessness and housing insecurity. This is an exciting opportunity to make a real difference by creating meaningful experiences that reduce social isolation, improve mental health and support individuals on their journey towards independent living.

As Activities Coordinator, you will design, coordinate and deliver a varied timetable of recreational, educational and wellbeing activities, working alongside clients, colleagues, volunteers and community partners to create a welcoming and inclusive environment where people can thrive.

Key Responsibilities

• Plan, coordinate and deliver a diverse programme of activities including arts and crafts, music, cooking, gardening, fitness, wellbeing and life-skills workshops.
• Develop weekly and monthly activity schedules that meet the varied interests and support needs of clients.
• Adapt activities to suit different abilities, confidence levels and individual circumstances.
• Create a safe, inclusive and welcoming environment that encourages participation and social connection.
• Build positive and trusting relationships with clients who may have experienced homelessness, rough sleeping or complex trauma.
• Motivate and support individuals to try new experiences and engage with activities that promote wellbeing and personal development.
• Work closely with the Client Services Team and external partners to ensure activities complement clients’ support plans.
• Recruit, support and coordinate volunteers who assist with activity delivery.
• Develop partnerships with local organisations, guest speakers and community groups to expand opportunities available to clients.
• Maintain accurate attendance records and monitor the impact and success of the activities programme.
• Ensure all activities comply with health and safety requirements and undertake risk assessments where appropriate.

What we are looking for…

We are looking for someone who is passionate about supporting people facing disadvantage and who can inspire others through creativity, encouragement and positive engagement.

Requirements and Benefits

Reporting to: Client Services Manager
Location: Harrogate, North Yorkshire
Hours: Full Time
Contract: Permanent

Benefits include:

• Opportunities for professional development and career progression.
• 33 days annual leave (including bank holidays) plus birthday leave.
• Healthcare package.
• Travel benefits.
• Workplace pension scheme.

About us

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

We work with partners to give people facing disadvantage hope of a different future and empower people to change their lives.

Harrogate Homeless Project is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.

How to Apply

Please send your CV and a brief covering letter to Iain McLeod or call for an informal conversation about the role.

Closing Date: 4 October 2026

We will assess applications as they are received and interview suitable candidates on a rolling basis. Therefore, we reserve the right to close this vacancy earlier than the stated closing date if a suitable candidate is appointed. Early applications are encouraged.

About the role:

Real change rarely happens in a straight line. At our Milton House project, you’ll work alongside people who have experienced homelessness, trauma and multiple disadvantage, offering the consistency, practical support and belief that can help them begin moving forward.

As a Project Worker, you’ll hold a caseload and build purposeful, trusting relationships with clients. You’ll complete assessments, develop person-centred support and safety plans, and help people identify goals that feel meaningful and achievable to them. This could include supporting someone to improve their health, address substance use, manage their accommodation, strengthen their daily living skills or reconnect with services and opportunities in their community.

You’ll be there when situations become challenging, responding calmly to risk, safeguarding concerns and periods of crisis while continuing to recognise each person’s strengths and potential. Working closely with colleagues and external partners, you’ll advocate for clients, coordinate joined-up support and help remove the barriers that have previously prevented them from accessing the help they need.

This is a hands-on and varied role where no two days will look the same. Alongside direct support, you’ll contribute to the safe and effective running of the accommodation, maintain clear and accurate records and help create an environment where clients are treated with dignity, respect and hope. You’ll also receive ongoing training, reflective practice and development opportunities to strengthen your skills and build your future career within SHP.

The working rota for this post is Monday - Friday, with no weekend shifts. The rota will consist of a mixture of earlies (8am - 3.30pm) & lates (3pm - 10.30pm).

About you:

• You know how to meet people where they are, building trust with people who may be facing homelessness, mental health challenges, substance use, trauma or other complex needs.
• You bring patience, creativity and warmth to your work, especially when someone has been let down by services before or needs time to feel safe accepting support.
• You’re confident holding a caseload, but you never lose sight of the person behind the support plan — their strengths, choices, goals and hopes for the future.
• You understand that progress rarely happens through one service alone, and you’re ready to work closely with health, social care, housing and criminal justice partners to help people get the right support.
• You believe recovery looks different for everyone, and you’re motivated by helping people build confidence, independence and a more stable life at their own pace.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 20th September at midnight

Interview date: Tuesday 29th September online via Microsoft Teams

Please note there will be a second stage interview in service in Islington for suitable candidates. 

This post will require an Enhanced DBS check (processed by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Client Involvement Manager

We are seeking an experienced Client Involvement Manager to ensure lived experience shapes services, decisions and positive change across Depaul UK.

Position: Client Involvement Manager
Salary: £39,080 per annum
Location: Flexible across London, Manchester or the North East
Hours: Full-time, 37.5 hours per week
Contract: 12-month fixed-term contract
Closing date: 20 September 2026

About the role

Depaul UK is looking for a Client Involvement Manager to champion co-production and ensure the voices of young people and adults experiencing homelessness influence the services and decisions that affect them.

You will lead and develop client involvement across Depaul UK, creating meaningful opportunities for people with lived experience to contribute, influence and take an active role in shaping the organisation.

Key responsibilities include:

· Leading and developing client involvement and co-production across Depaul UK

· Supporting and developing The Voice, Depaul UK's client-led group

· Creating opportunities for people with lived experience to influence services and decision-making

· Building clients' confidence and capacity to participate

· Developing client representative, volunteering and alumni opportunities

· Supporting and upskilling colleagues to embed client involvement within everyday practice

· Building relationships with local and national client forums and key stakeholders

· Supporting a small caseload of client representatives

· Monitoring and evaluating the impact of involvement activity

· Producing reports and presenting updates to senior leaders and Trustees

· Ensuring involvement activity reflects safeguarding requirements and relevant regulatory guidance

About you

You will have significant experience of client involvement, co-production, participation or engagement, with a track record of enabling people who use services to have a meaningful voice and influence.

You will understand how to build confidence and capacity, create inclusive opportunities for participation and support colleagues to embed client involvement within service development.

An excellent communicator and relationship-builder, you will be comfortable working with clients, colleagues, senior leaders, Trustees and external stakeholders.

You will also have experience of safeguarding and risk assessment, strong organisational and IT skills and a clear understanding of professional boundaries.

Above all, you will believe that services are stronger when the people who use them have a genuine role in shaping them.

About Depaul UK

Depaul UK has been tackling homelessness since 1989. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK.

Inspired by the values of St Vincent de Paul, Depaul UK believes in the intrinsic worth of every person and takes practical action to help people build brighter, more independent futures.

Benefits include 26 days' annual leave, increasing with service, pension contributions of up to 7%, tailored training and development, flexible working options where suitable, a cash health plan, Employee Assistance Programme with 24/7 GP access and a range of retail, travel and wellbeing discounts.

Other roles you may have experience of could include: Co-production Manager, Participation Manager, Lived Experience Manager, Service User Involvement Manager, Engagement Manager, Client Engagement Manager, Community Engagement Manager or Participation and Engagement Manager.

If you're an experienced manager with a background in immigration advice, GARAS wants to hear from you. As a leading immigration charity in Gloucestershire, we're looking for someone to lead our Adult Advice Team, guiding staff and volunteers as they support asylum seekers and refugees across the county.

Sitting on our Senior Management Team, you'll help shape how GARAS delivers its services, making sure the advice we offer stays true to what we stand for as an organisation.

We're a medium-sized, ambitious charity, and this role would suit someone who thrives on responsibility and wants to see their leadership make a tangible difference to people's lives. You will line manage all members of the Adult Advice Team, so sound judgement, resilience and genuine warmth in your management style will be essential. 

This role is based on-site at GARAS premises and will require an Enhanced DBS check.