Client relationship manager jobs

Reporting to: Therapeutic Service Manager

Responsible for: None

Purpose of the role:

To be a proactive and experienced administrator to:

• Ensure the smooth day-to-day running of a busy and growing Therapeutic Service through excellent administration.
• Work closely with and support the Therapeutic Service team to ensure effective administration and organisation of the service.

Main duties:

• Work with the Therapeutic Service Manager in:
• Administration: welcome clients to the premises; handle client queries over email/telephone and ensure messages are dealt with efficiently and in a timely manner.
• Develop, reviewand maintaineffectiveinformationadministrativesystems within the counselling service including the office calendar, attendance records, and client waiting list.
• Liaise with the volunteer counselling staff in organising the counselling assessment interviews, maintaining the waiting list, organising counselling appointments by letter and telephone.
• Administer the progress of new referrals and assessments and report any changes in schedules.
• Administer returned registration questionnaires.
• Send out information packs, referencing the clients, dating and organising the questionnaire.
• Action new client allocations in a timely manner.
• Ensure messages from client to counsellors are delivered efficiently.
• Take cash or card payments from clients and issuing receipts.
• Support volunteer counsellors and other staff in daily administrative duties.
• Work closely with the other Therapeutic Service Administrators for the smooth transition and transfer between day and evening services.
• Work together with the other Therapeutic Service Administrators to ensure the counselling rooms are kept in good order for clinical practice in line with Health and Safety guidelines and Clinical Governance measures.
• Keep a record and update counselling personnel information.
• Send service updates and distribute leaflets every quarter to key stakeholders.

Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.

We encourage applications from those with Lived Experience.

Porchlight is looking for an experienced and compassionate Area Manager to lead the delivery and development of our internal Live Well Kent and Medway (LWKM) services and related support services, including domestic abuse support and work focused on the alleviation of poverty.

This is a key leadership role within our mental health provision. You will provide strong operational oversight across a range of community-based services, ensuring they are safe, person-centred, trauma-informed and delivered to a consistently high standard. Working closely with service managers, internal teams, commissioners, voluntary sector partners and statutory agencies, you will help ensure that people experiencing mental health challenges, domestic abuse, financial hardship or multiple disadvantage receive coordinated and effective support.

You will be responsible for supporting service performance, quality assurance, safeguarding practice, contract compliance and continuous improvement. You will also play an important role in developing staff, strengthening partnerships and identifying opportunities to improve outcomes for people using our services.

We are looking for someone with proven experience of managing mental health or related support services, including leading teams through complexity and change. You will understand the impact of trauma, poverty, domestic abuse and social exclusion, and you will be confident using data, insight and partnership working to improve service delivery. Excellent communication, judgement and organisational skills are essential, alongside a clear commitment to inclusion, safeguarding and recovery-focused practice.

In return, you will join a values-led organisation committed to making a lasting difference in people’s lives. This is an exciting opportunity for a skilled and motivated manager to shape high-quality services, support dedicated teams and contribute to Porchlight’s mission to help people live safely, independently and with hope for the future.

This role requires:

• Leadership experience
• Strong influencing, relationship management and communication skills
• Experience of performance and risk management of complex services and contracts
• Strong strategic skills, with the ability to align and develop services to support the charity’s ambitions and plans.
• A commitment to the values that underpin all of Porchlight’s work.
• Experience of the housing and social care landscape will be helpful but we’re looking for the right person and will invest in your professional development with ongoing training and learning opportunities.

Porchlight is committed to safeguarding and promoting the welfare of children, young people and adults at risk. 

Working pattern: 9am to 5pm, Monday to Friday with some flexibility required. 

Location type: On-site 

Contract type: Permanent 

Interview date: 18th September 2026

Our application form and interview process have been designed to assess your transferable skills rather than direct experience. This helps remove barriers for people who may have the right values, abilities, and potential but may not have formal experience in the role they’re applying for. We actively encourage people from all backgrounds to apply. Please have a look atthe application guidanceandjob descriptionat the bottom of the pageto give you the best chance of being shortlisted. 

About the role:

Sport and physical activity can be a powerful way to improve wellbeing, build confidence and help people feel more connected to themselves and their communities. As a Sports Coordinator, you’ll play a key role in making those opportunities happen for people experiencing homelessness and multiple disadvantage across Single Homeless Project (SHP).

This is a hands on and outward facing role where you’ll bring energy, creativity and momentum to our sports programme. You’ll deliver engaging sport and exercise sessions, help expand activity across our services and work with the Sport Lead to coordinate freelancers, volunteers and peers who bring additional skills and opportunities into the programme. You’ll build strong relationships with clients and teams, spot where new activities could make a difference and help turn ideas into opportunities people genuinely want to take part in.

You’ll also help take the programme beyond SHP, building relationships with sports providers, community organisations and charities across London to open up new opportunities for clients. You’ll champion the role physical activity can play within homelessness services, encourage more people to get involved and help services build the confidence, networks and resources to make sport and exercise a lasting part of the support they offer.

At SHP, you’ll be supported to keep developing too. You’ll have access to learning and development opportunities, the chance to strengthen your skills across programme development, partnership working and inclusive practice, and opportunities to build experience that can support your longer-term career progression across SHP and the wider homelessness and support sector.

About you: 

• You have experience delivering engaging sport, exercise or physical activity sessions, alongside relevant sports or coaching qualifications.
• You know how to motivate and encourage people who may face barriers to taking part in physical activity, creating sessions that feel inclusive, positive and achievable.
• You’re confident building relationships and can bring clients, colleagues, volunteers, freelancers and external partners with you.
• You’re proactive and resourceful, with the confidence to spot new opportunities, build partnerships and help grow the reach and impact of a sports programme.
• You’re organised, adaptable and passionate about using sport and physical activity as a tool to improve health, wellbeing and connection.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing Date: Monday 14th September at midnight 

Interview Date: Wednesday 23rd September at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

About The Role
Following an internal promotion within the team, we’re looking for a Corporate Partnerships Manager to take ownership of a portfolio of high profile national corporate partners, including our award-winning football fundraising campaign with Premier League clubs, and develop further the relationships, plans and opportunities that can grow their support for the Royal British Legion year after year. This is an account management role with real scope to shape what a partnership can become: from developing new fundraising and engagement opportunities and negotiating agreements, to creating strong proposals and presentations for senior stakeholders. You’ll be comfortable managing significant income targets and budgets, spotting opportunities within existing relationships and turning them into well thought-through, commercially sound plans.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You’ll be joining the Corporate, Trusts & Philanthropy team at an exciting time when we’re looking to develop our corporate partnerships and integrate seamlessly with our High Value giving colleagues. You’ll work closely with the Corporate Partnerships Lead, New Business colleagues and teams across Fundraising, bringing together the right people to deliver campaigns, fundraising activity and wider partner benefits. You’ll also have responsibility for a Corporate Partnerships Officer, providing clear direction and support while helping to build a team that delivers a high standard of partner management. The role will suit someone who enjoys being hands-on, can keep multiple partnerships moving at once and knows how to balance the needs of a corporate partner with the priorities of a charity.

We’re looking for someone with solid experience managing partnerships or clients in a fundraising or commercial environment, who is confident negotiating agreements, handling substantial budgets and presenting ideas to people at all levels. You’ll be a natural relationship builder, but just as importantly, you’ll be organised, commercially aware and able to look at the detail as well as the bigger picture. You’ll know how to turn a good relationship into a strong partnership, communicate clearly when priorities compete and use insight and evidence to make decisions. Experience of corporate fundraising is valuable, but we’re particularly interested in people who can demonstrate the judgement, creativity and account management skills to develop high-value relationships and deliver results.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension scheme with employer contributions ranging from 6% to 14%, depending on length of service
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Job Description attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

Interview Dates: W/C 21st September 2026

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Providence Row works with people experiencing homelessness and insecure housing in East London. We provide integrated support across crisis intervention, advice, health, substance use, volunteering, learning and training.

Our work is grounded in compassion, respect, inclusiveness, empowerment and justice. We aim to ensure that people can access the support and opportunities they need to build greater safety, stability and independence.

About the Progression & Training Service

The Progression & Training Service supports clients to identify and take practical steps towards learning, volunteering, training and employment. Through one-to-one coaching, group learning, digital inclusion, vocational training and partnerships with external organisations, the service helps clients build skills, confidence and access to meaningful progression opportunities.

The service works closely with Providence Row’s wider teams, including Catering Training, Gardening, Volunteering, Health Inclusion and Advice and Support, to provide coordinated pathways that reflect each client’s goals, strengths and circumstances.

Role purpose

The Progression & Training Manager is responsible for the leadership, quality, performance and development of the service.

The postholder will lead the team, oversee client progression pathways, maintain strong partnerships and ensure that the service delivers high-quality, trauma-informed and strengths-based support. They will also be responsible for performance monitoring, reporting, safeguarding, service improvement and the effective use of resources.

Key Responsibilities

• Service leadership and people management
• Client support and service quality
• Learning, progression and employment pathways
• Performance, data and reporting
• Safeguarding, risk and operational compliance
• Service development, partnerships and resources

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice

To apply:  Please upload your CV with a covering letter, detailing how you meet the job specification. CV’s without a covering letter will not be considered.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.

The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.

Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.

Key Responsibilities

Management of local sites to ensure all services are available.

• Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
• Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
• Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
• Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.

Line management of a team to ensure objectives are set and met

• Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
• Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
• Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
• Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.

Ensure compliance and the quality of advice required are achieved

• Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
• Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
• Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
• Ensure case files meet all quality assurance, audit and contractual standards.
• Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.

Essential Criteria

Experience and Skills 

• Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
• Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
• Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
• Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.

Communication and Interpersonal Skills

• Excellent leadership, communication and interpersonal skills, with the ability to
  inspire and motivate others.
• Ability to build positive relationships with colleagues, partners, funders and external
  stakeholders.
• Excellent written and verbal communication skills.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Further information

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. 

Applicants must have the right to work in the UK. 

Please refer to the attached job description for more details

The role

As a Finance Manager at Cruse Bereavement Support you will oversee the day-to-day financial transactions made by Cruse Bereavement Support and ensure the accuracy, timeliness, and completeness of all income and expenditure transactions undertaken. You will also assist in implementing the financial control within the team, oversee month-end processes and monthly payroll, and prepare the monthly management accounts and supporting information.  This is a unique opportunity to gain experience at a national charity and make a difference.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. If your application does not contain both a covering letter and CV, your application may not be considered.

The closing date for applications is 16th September 2026, with first interviews taking place week commencing 28th September 2026 via Microsoft Teams.

Please be advised that if you do not hear from us by 28th September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

European Food Business Manager (12-month FTC)

Role type: Fixed Term Contract (12 months); full-time or minimum 4 days per week considered

Location: Godalming, UK (hybrid working pattern with weekly office attendance)The office is based close to Godalming station, with direct trains to London Waterloo in approximately 45 minutes.

Salary:  £41,000 -£46,000 per annum FTE, pro-rata , depending upon skills and experience

About the role 

As our European Food Business Manager, you’ll help Compassion in World Farming end factory farming and support a more humane, sustainable food system. 

You’ll build trusted relationships with leading food businesses across Europe, encouraging practical improvements in farm animal welfare and helping companies reduce reliance on animal-sourced products where this supports our programme goals. 

As our European Food Business Manager, you’ll be responsible for: 

• Building positive relationships with food businesses across Europe - Using a consultative, evidence-led approach to encourage meaningful public commitments on farm animal welfare, including cage-free systems, better chicken welfare and improved fish welfare.
• Supporting sustainable food system change - Helping companies develop practical, measurable targets to reduce reliance on meat, fish, dairy and eggs where aligned with Compassion’s work.
• Turning commitments into progress - Working with colleagues and external partners to support implementation, reporting, transparency and benchmarking through Compassion’s tools and resources.
• Representing Compassion externally - Contributing to industry meetings, forums and collaborative projects that help improve animal welfare and food system resilience.

About you

To succeed as our European Food Business Manager, you’ll bring strong relationship management skills and the confidence to influence, negotiate and support others towards shared goals. You’ll be comfortable working with external partners or businesses, adapting your communication style for different audiences and managing several workstreams at once. 

Skills and experience you’ll need to bring as our European Food Business Manager: 

• Experience of building and managing positive relationships with external partners, clients, businesses or stakeholders.
• Experience in sales, marketing, communications, procurement, supply chain, CSR, sustainability, food business or another relevant commercial or advocacy setting.
• Clear written and verbal communication skills in English, with the ability to adapt messages for internal and external audiences.
• Good project and time management skills, including the ability to prioritise, take initiative and meet deadlines.
• An interest in farm animal welfare, sustainable food systems, corporate sustainability or food industry supply chains would be helpful, but we are also open to transferable experience.

If you don’t meet every requirement but believe you could thrive in this role, we encourage you to apply.

Why join us

This is an opportunity to use relationship-building and commercial insight to create real change for farm animals across Europe.

We offer a supportive, flexible workplace with a strong focus on wellbeing and development, including: 

• 25 days annual leave + bank holidays 
• Health Cash Back Plan and 24/7 GP access 
• Employee Assistance Programme and MHFA support 
• Premium Calm App subscription 
• Electric car scheme available
• Defined contribution pension scheme 
• Enhanced discretionary sick pay 
• Hybrid working model (role and location dependent) 
• Free onsite parking and office next to mainline station 
• Cycle Benefit scheme and other savings options 
• Ongoing learning and development opportunities 

How to apply and key dates

If you’re ready to make a global impact, we’d love to hear from you. Please submit your CV and a cover letter outlining how you meet the Person Specification. To support a fair and unbiased recruitment process, we kindly ask that you do not include a photo in your CV. 

Please note that we may begin interviews on a rolling basis, so early applications are encouraged. 

Closing date: Sunday 23 August 2026

1stStage (Teams) Interview: Wednesday 2 September 2026

2ndStage (Face to Face at HQ) Interview, with task: Thursday 10 September 2026

“Join us in building a more compassionate future for animals, people, and the planet.”

As part of Stage 1 interviews, shortlisted candidates may receive pre‑shared, values‑based interview questions to support a positive candidate experience. If you require any adjustments during the recruitment process, please let us know, we’re always happy to support candidates.

About Compassion

Compassion in World Farming International is a leading global organisation working to end factory farming. Founded in 1967 by British farmer Peter Roberts, we’ve spent over 50 years driving change, successfully campaigning to ban cruel practices such as barren battery cages, veal crates, and sow stalls across the UK and Europe.

Our work combines advocacy, campaigning, and collaboration with policymakers and businesses to promote animal welfare and sustainable food systems. We envision a future where animals are treated with compassion, and farming supports both people and the planet. To learn more about our mission, culture, and opportunities, please explore our Candidate Pack, and Careers Page. 

To comply with legal requirements in the UK and internationally, all applicants must be able to demonstrate their right to work in the country where the role is based.  

Compassion in World Farming is absolutely committed to providing equal opportunities for everyone regardless of their background. We value diversity and live experience and acknowledge the underrepresentation of people from certain backgrounds, both within our organisation and across the sector. We welcome applications from underrepresented groups, whether these be of ethnicity, gender, identity, religion, physical ability, sexual orientation or other. 

Purpose of the role 

The Literacy Pirates is an educational charity working across the UK to develop the literacy, confidence and perseverance of children who are falling behind in school and have fewer opportunities in their personal lives. We offer in-person and online literacy programmes that support children to meet age-related expectations in reading and writing, succeed in school, and thrive beyond the classroom. 

Literacy Pirates is at an incredibly exciting point in its 15-year journey, as we embark on year two of our five-year national expansion plan, with a target to quadruple the number of young people we support over the next four years and double our fundraised income.

About the Fundraising & Communications Department 

The Corporate Partnerships Manager reports to the Head of Development and is part of the broader fundraising and communications team along with the Trusts & Foundation Manager and Communications Manager.

Corporate partnerships revenue accounts for 40% of our fundraised income and is a key strategic target for growth. The Corporate Partnerships Manager role is therefore critical to achieving our national expansion ambitions.

This role is office-based in London, with the option to work from remotely two days a week. 

Key Purpose 

• To manage, renew and deepen existing corporate partnerships. 

• To generate additional revenue through identifying new business and income growth opportunities. 

Duties and Responsibilities 

• To manage a portfolio of existing corporate partnerships, building excellent relationships with all levels of stakeholders in order to renew and grow partnerships. 

• Secure new fundraising income through developing and managing a portfolio of prospects; and by demonstrating effective networking and relationship development approaches. 

• To manage and deliver standalone corporate volunteering days, projects and event; building strong relationships with clients and participants in order to develop deeper partnerships. 

• Design and develop new corporate volunteering events and manage special annual events, such as the Hackney Half Marathon fundraiser 

• Oversea the individual giving tracking and donor engagement process, supervising and providing guidance on process improvements. 

• Research and identify corporate foundations to apply to, writing and submitting compelling proposals.  

• Draft and submit engaging written progress reports to corporate partners and foundations. 

• Be a strong advocate for team and department objectives, looking for new fundraising opportunities and working effectively with colleagues outside of the fundraising team. 

• Manage and monitor agreed partnership income and associated expenditure to ensure ROI and cost effectiveness across all relationships. 

General 

• A commitment to high standards of service delivery and customer care 

• Regularly monitor and update all financial and KPI data on departmental reporting documents 

• Participate actively in regular departmental meetings and support colleagues on broader fundraising and communications work.  

Person Specification 

• Minimum 3 years-experience of managing and developing corporate partnership relationships in a charity fundraising department 

• Ability to effectively manage external partner meetings, taking a confident and proactive approach, being responsive and accountable and looking for opportunities to deepen relationships 

• A confident and enthusiastic networker, always looking to develop new relationships, with an enterprising approach to corporate fundraising 

• Interest in, and enthusiasm to, identify and develop new corporate fundraising strategies and initiatives.

• Proven track record of securing income and managing partnerships and sponsorships within a target driven environment 

• Experience of delivering events, both standalone and as a part of a wider partnership. 

• Knowledge of effective individual giving processes and donor engagement approaches.  

• Good organisational skills, excellent task management and follow up, and demonstrating the ability to set and manage conflicting priorities 

• Excellent writing skills and experience of developing written funding proposals.  

• Commercial awareness with knowledge of a range of commercial and business sectors 

• Proficiency in the use of MS Office, particularly Word, Excel, Outlook and PowerPoint 

• Knowledge of fundraising database e.g. Salesforce or similar 

• An interest in children's literacy and passionate about addressing poverty and inequality 

• Self-starter, able to work proactively and intuitively 

Salary: £40,000 - 42,000 (incl. London Weighting)

Contract: Full time, permanent

Location: London based, three days in the office, with the option to work remotely two days.

Rape Crisis South London (RCSL) is entering an exciting new chapter. With a strengthened leadership team and an ambitious vision for the future, we are building on our foundations to deliver a bold and impactful organisational strategy.

We are now seeking an Office & Facilities Manager to join our Training & Prevention team at this pivotal time. This opportunity is available as permanent position.

As a specialist charity supporting survivors of sexual violence across twelve South London boroughs, we provide counselling, group therapy, advocacy, prevention education, and professional training. With an annual income of approximately £4 million, we are growing and strengthening our infrastructure to better serve survivors and communities.

The Office & Facilities Manager will:

• Lead on day-to-day office operations and facilities management
• Line manage the reception/administrative team
• Ensure compliance with Health & Safety, GDPR, and organisational policies
• Maintain a safe, welcoming, and efficient environment for staff and survivors

The role is central to ensuring our spaces support the delivery of high-quality, trauma-informed services.

Why Apply?

This is a fantastic development opportunity to:

• Step into a management position
• Expand your experience in facilities, compliance, and operations
• Play a key role in supporting safe and effective service delivery
• Contribute to an organisation making a meaningful difference

Who We’re Looking For

You can demonstrate:

• Experience in office and/or facilities management
• Strong organisational and administrative skills
• Confidence in managing systems, processes, and compliance
• Experience supervising or coordinating staff
• Knowledge of Health & Safety and data protection requirements
• A commitment to RCSL’s feminist ethos and survivor-centred approach

Key Responsibilities

• Manage office systems, processes, and administrative functions
• Oversee building maintenance, contractors, and facilities operations
• Lead on Health & Safety compliance, inspections, and reporting
• Support data protection compliance in line with GDPR
• Coordinate space planning, office upkeep, and service needs
• Line manage reception/admin staff, delegating workload and supporting performance
• Ensure the office environment reflects RCSL’s values and standards

Safeguarding and Safer Recruitment 

Rape Crisis South London is committed to safeguarding survivors and service users. The post holder will contribute to maintaining the organisation’s safeguarding standards. 

This includes: 

• Promoting the safety and wellbeing of children, young people and adults at risk 
• Identifying and reporting safeguarding concerns 
• Following organisational safeguarding policies and procedures 
• Supporting a culture where everyone feels safe, respected and supported 

Our safer recruitment processes include: 

• Values-based interviews 
• Verification of identity, qualifications and employment history 
• Reference checks 
• Enhanced DBS checks where required 
• Safeguarding training and supervision 
• Equality, Feminist Commitment and Values. 

Intersectionality and Reasonable Adjustments 

We recognise that experiences of sexual violence are shaped by intersecting factors such as: 

• Race and ethnicity 
• Disability 
• Sexuality and gender identity 
• Socioeconomic background 
• Immigration status 
• Faith and culture 

Our work is grounded in feminist principles, recognising sexual violence as both a cause and consequence of gender inequality. We centre survivor voices and prioritise empowerment, inclusivity and intersectionality. 

Applicants are encouraged to let us know if they require reasonable adjustments during the recruitment process, such as: 

• Alternative interview formats or timings 
• Additional time for written tasks 
• Accessible documentation 
• Support relating to disability, neurodivergence or health needs 
   

Learning and Development 

As a charity undergoing transformation and growth, we welcome colleagues who are committed to continuous learning and professional development.
 
Interview Process 

Shortlisted applicants will be invited to an interview, conducted via MS Teams.
 
Stage one: MS Teams with the Director of Finance & Resources Manager and two other panel members.

The whole process from advertisement to appointment, may take up to 3-4 weeks.
 
Post holder will be required to undertake Enhanced DBS
The role will initially be open for one month (until filled). However, due to the urgent need for support, applications will be reviewed and interviews arranged on a rolling basis, so early applications are encouraged.

The interview will explore experience and approach to: 

• Safeguarding 
• Equality, diversity and inclusion 
• Wellbeing and feminist practice 
• Trauma-informed therapeutic work 
• Leadership responsibilities relevant to the role 

This post is open to women only (Schedule 9, Paragraph 1, Equality Act 2010).
We particularly welcome applications from women underrepresented in leadership roles in the VAWG sector. Applicants must have the right to work in the UK.

GDPR Statement

Rape Crisis South London will process personal information provided during the recruitment process in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Information submitted as part of your application will be used solely for recruitment, selection, safeguarding, and employment-related checks. For unsuccessful candidates, application data will be retained for up to six months before being securely deleted. By submitting an application, you acknowledge that your personal data will be processed for recruitment purposes. For further information, please contact.
How to apply 
Please submit: 

• Your CV and a cover letter outlining your suitability for the role
• Interview date(s): Rolling basis

Thank you for your interest in RCSL. If you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.
We encourage you to follow us on LinkedIn @rapecrisissouthlondon for future opportunities and updates.

AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences 

The role

Lead the growth and delivery of Cruse's External Training & Consultancy programme, combining business development, customer relationship management, and delivery oversight to make Cruse the leading provider of bereavement training in England, Wales and Northern Ireland.

You will be responsible for managing our external training programme. The programme has been delivering high-quality grief and bereavement training to over 370 external organisations and thousands of individuals for the past ten years. This role will be responsible for sourcing, planning and managing customer engagements, and ensuring Cruse is the leading training provider for loss and bereavement in England, Wales and Northern Ireland.

You will be responsible for developing a sales and marketing strategy, targeting relevant organisations and selling our training products. You will be overseeing the organisation of training sessions and then handing over to one of our trainers to deliver the sessions, providing support where needed, monitoring and acting on feedback, and always ensuring a consistently high standard of customer service.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.  Please note that if your application does not include both a CV and covering letter, it may not be considered.

The closing date for applications is 16 September 2026 with interview taking place week commencing the 28th September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Do you want to help lift some of the most vulnerable in our communities out of poverty? Do you want work with a small, compassionate, dynamic charity, and help change lives? If so, we would love to talk to you.

This is a crucial role to support our Advice Services team. They are the gatekeepers of our work, being the first point of contact for our clients, most of whom will be struggling and may be both emotionally and physically vulnerable. You may be the first person many of our clients will have spoken to about their issues and being able to put them at ease in a professional, yet warm and friendly manner is incredibly important. You will get to make the first impression of Crosslight and help build trust and engagement from the very start.

The role is varied but will involve handling new client enquiries in person and on the phone, understanding their situations, assessing their needs, booking and coordinating appointments, providing information, and acting as an advocate for the work we do.

About Crosslight

Crosslight works to lift people out of poverty and help them build a better future. We long for our communities to flourish and for no one to be left behind, and our vision for our staff and volunteers is more than just a job, it is an opportunity to make a difference. 

Crosslight was born out of the ministry of the local church and retains a strong Christian ethos which informs and underpins the values by which we operate. Our calling is to work in partnership with local churches and community organisations to serve anyone in need, irrespective of their race, gender, religion, sexuality or any other characteristics. Together with our partners, we strive to effect lasting change and increase the capacity of our clients to realise their full potential.

We are of our community and for our community – we are ‘all together’, and we would love for you to join us.

“Working for Crosslight has been life changing for me. I love the people that I work with and the supportive environment that has been created – everyone really looks out for each other. Crosslight really cares about their clients and treats everyone as an individual. It is hugely rewarding.” Sarah, staff member

About the role

• 3 days (24 hours) per week (flexible working encouraged, hours spread across several days per week preferred)
• Hybrid working across our Kensington main office and somehome working. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the service which could change over time.
• Salary range from £28k to £31k (FTE) depending on experience, with the expectation that all desirable and essential attributes within the job description should be in evidence to achieve the top of this range (see job pack on our website)
• Competitive benefits including 27 days holiday (FTE), enhanced pension scheme, health cashback scheme, access to employee support programme incl. GP appointments

Visit our website for details of how to apply.

Are you looking for an opportunity to broaden your leadership experience and help shape homelessness services across Oxfordshire and Reading?

This opportunity is offered as 12 month fixed term contract until 16/11/2027 (Maternity cover).

We are looking for a dynamic and values-driven Senior Service Manager to join our West London and West England Directorate. This is an exciting opportunity to lead a diverse portfolio of homelessness services spanning outreach, prevention, housing first and housing-led support and recovery-focused provision across Oxfordshire and Reading.

Working closely with the Regional Head, you will play a central role in the leadership of services across the region. You will provide strategic and operational oversight, support the development of managers and teams, strengthen relationships with commissioners and partners, and help identify opportunities to further expand and improve our services. You will act as a key member of the regional leadership team, supporting the delivery of directorate objectives and providing leadership across the region's homelessness response.

In this role you will:

• Provide leadership across a portfolio of services, ensuring high-quality, safe and effective delivery.
• Support, coach and develop managers and teams to achieve excellent outcomes for clients.
• Work alongside the Regional Head to drive service development, innovation and continuous improvement.
• Build and maintain strong relationships with commissioners, local authorities, housing providers and wider partners.
• Lead on contract performance, quality assurance, compliance and financial oversight.
• Contribute to new business opportunities, service growth and tender development.
• Use insight, performance data and stakeholder feedback to improve services and outcomes.
• Champion client involvement, equality, diversity and inclusion across all areas of service delivery.
• In this post you will be required to travel across Oxfordshire and Reading to visit services, teams and partners. There will be opportunities for home working up to 3 days per week.

This role offers a unique opportunity to work alongside the Regional Head in shaping the future direction of services across Oxfordshire and Reading. You will contribute to business development activity, support service mobilisation and growth, lead on strategic partnerships, and help ensure that St Mungo's remains at the forefront of developing innovative responses to homelessness and rough sleeping in the region.

About You

Do you enjoy bringing people together, developing others and finding practical solutions to complex challenges? If this sounds like you, and you bring the below please apply:

You will bring:

• Strong leadership potential, sound operational judgement and the ability to build effective relationships.
• Experience of delivering services that support people experiencing homelessness, housing exclusion or other forms of social disadvantage.
• Experience of managing performance, quality, resources or service improvement activity.
• Strong communication, organisational and problem-solving skills.
• The ability to balance day-to-day operational demands with longer term strategic priorities.
•  A commitment to equality, diversity, inclusion and meaningful client involvement.

You may already be operating at a senior level, or you may be looking for the opportunity to take the next step in your career. We welcome applications from people who have developed their experience through leading services, projects, programmes or teams and are ready for a broader leadership role.

Above all, you will be someone who can support others to succeed, work collaboratively across organisational boundaries and help shape services that enable people to move away from homelessness and rebuild lives.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website. 

Closing date: 10am on 15 September 2026

Interview and assessments on: 24 September 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

The role

Individual giving at Cruse is in its infancy; therefore, this is a unique opportunity for an experienced, proactive and creative individual giving expert to join, develop and build the role. We are looking to build all areas of individual giving including committed gifts, cash appeals, legacy and in memoriam gifts, and increase our supporter acquisition and retention. With integrated cross team planning and delivery between individual giving, events, campaigns, brand and supporter engagement.

Experience of using digital channels to grow income from supporters and creating an exceptional donor experience are key to this role. The Individual Giving Manager role is part of the Voluntary Income Team, that will drive development of both acquisition and retention channels to improve overall supporter experience, and therefore income. This is a great opportunity to make this role your own and set the direction for generating income from individual supporters alongside growing our legacy pipeline.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.  Please note that if your application does not include a CV and covering letter, it may not be considered.

The closing date for applications is 16 September 2026 with interviews taking place week commencing 28 September 2026. We reserve the right to close the advert early as suitable candidates apply.

Please be advised that if you do not hear from us by 28 September 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.