Client relationship manager jobs in greater london

We’re thrilled to announce four exciting opportunities to join the dynamic Evidence & Impact team at MSI Reproductive Choices! We’re looking for talented, driven individuals who are passionate about sexual and reproductive health and rights (SRHR), and who thrive on data, evidence generation, and impact communication. This is a chance to help shape how we measure and disseminate the real-world impact of our work — not from the sidelines, but by rolling up your sleeves and diving in. If you're a bold thinker who loves turning complex data into compelling stories, thrives in fast-evolving environments, and is excited about helping build a future-focused, resilient team, we want to hear from you. You’ll be part of a team that champions innovative research and drives sector-shaping insights — with the chance to become a thought leader and influencer in the global SRHR space. Come push boundaries with us and help drive meaningful change around the world.

Why This Matters 

In a world where 218 million women lack access to contraception, evidence isn't just academic—it's life-changing. Your work will directly influence: Delivering of lifechanging services to millions of women; $2+ billion in annual global SRHR investments that transforms healthcare delivery across 36 countries 

The Opportunity 

We are recruiting roles to spearhead different dimensions of our evidence ecosystem. Whether you are inside or outside SRH, or from health economics, development research, tech analytics, or academic evaluation, we want people who are driven by impact and excel at translating complex data into compelling action. If that matters to you, then we want you. 

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too. #

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

Lead MSI’s flagship research initiatives and high-stakes third-party evaluations—ensuring world-class methodological rigour, strategic relevance, and real-world impact. This role is central to positioning MSI as a global thought leader in sexual and reproductive health and rights (SRHR). You will drive research excellence across the organisation while cultivating and strengthening relationships with research-focused donors who demand—and fund—the highest standard of analytical credibility. Your work will not only shape internal decision-making but also influence global SRHR agendas and investments.

Success Metrics:

• Research Excellence: All major studies meet or exceed donor expectations for methodological quality, ethical integrity, and utility—establishing MSI as a go-to centre of research excellence in the SRHR sector.
• Donor Engagement & Funding Growth: Tangible increases in funding and partnerships from research-oriented donors, with growing demand for MSI-led evidence initiatives.
• Strategic Impact: Research findings directly influence programmatic strategies, donor policy, and global SRHR discourse, leading to measurable shifts in access, quality, and equity in reproductive healthcare.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

Technical Research Expertise

• Expert knowledge of quantitative and qualitative research methodologies including RCTs, quasi-experimental methods; including multi-country evaluations and ethical research management.
• Proficiency in advanced statistical analysis and research data interpretation. Excellent data analysis skills using statistical software packages (STATA or R) and advanced excel skills; experience of advanced quantitative analysis techniques such as Interrupted Time Series Analysis, multilevel regression etc.

• Proficiency in developing new metrics and frameworks for assessing program impact, particularly in equity, disability, and marginalized group outcomes.
• Deep understanding of research ethics, protocols, and quality assurance processes
• Highly proficient in steering large-scale third-party evaluations.

Sector Expertise

• Substantial experience in sexual and reproductive health research
• Understanding of SRH research challenges, indicators, and measurement approaches
• Knowledge of key global health research institutions and networks
• Familiarity with demographic and health research data sources and methodologies

Stakeholder Engagement and communication

• Highly developed skills to influence and persuade ability to quickly and effectively build relationships with team members and stakeholders at all levels.
• Proven ability to communicate complex research concepts to diverse audiences

• Confident public speaking and strong communication skills, with the ability to craft persuasive, evidence-based narratives tailored to diverse external audiences such as donors, policymakers, and partners.
• Strong networks within academic research community and global health institutions
• Knowledge of evaluation standards expected by major donors and foundations

• Skilled in knowledge dissemination, including producing peer-reviewed publications and engaging in technical forums.
• Ability to build strategic research partnerships and secure funding through external engagement.

Team leader:  

• Strong leadership in managing research portfolios and teams and skilled at capacity building approaches.
• Exceptional ability to foster learning cultures that value evidence-based decision making and continuous improvement
• Strong mentoring and coaching skills at individual and team levels

Prioritisation and Multi-tasker: Strong ability to manage multiple tasks and effectively prioritise workload

To perform this role, you’ll need the following experience:

• Extensive (minimum of 8 years) experience in leading research in global health
• Strong track record in managing multi-country research initiatives and partnerships.
• Demonstrated experience in thought leadership, research dissemination, and donor engagement.
• Proven ability to manage teams, budgets, and deliver high-quality research outputs in a fast-paced environment.

Formal education/qualification

• Advanced degree in Public Health, Social Sciences, or related fields is essential.
• Additional qualification or formal training in research design or impact evaluation desirable
• Proficiency in French is highly desirable (please state level in application)
• Additional qualification or formal training in research design, epidemiology or impact evaluation, data visualisation such as PowerBI; advanced excel skills - desirable

Please view the job framework on our website. 

Location: London, UK (minimum of 2 days per week in the office).

Full-time: 35 hours a week, Monday to Friday.

Contract type: Permanent.

Salary: £46,000 - £59,600 per annum for UK based candidates. Discretionary bonus + benefits. 

Salary band: BG 10

Closing date: 1st July (midnight BST). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

Pecan is looking for their next CEO who can lead their staff teams and volunteers to take their incredible work forward and be able to have even more impact in the community.

Pecan are passionate about transforming the lives of those in their local community through: holistic practical and emotional support to those in their time of need, both in the moment and empowering lasting change; by connecting services and working in partnership, including with local churches, businesses, charities and councils; and by putting kindness, belief and hope at the heart of everything they do.

About you:

The next CEO will be someone with a passion for the impact Pecan is delivering and a heart for relationship building; committed to making a difference in the lives of the disadvantaged in Peckham.

You will bring your dynamic leadership experience, ideally gained in the charity or not for profit sector, with a range of knowledge and skills across people management, strategy development, operational oversight, fundraising, governance and finance.  Your leadership, energy and care will enable staff and volunteers to be their best.

You will use your stakeholder and networking skills to connect with empathy with people from a wide variety of background and faiths, including staff, volunteers, clients of services, funders, other charities, member churches and other local stakeholders; in order to inspire support and strengthen purposeful collaboration.

You’ll have both a practical and strategic approach. You’ll bring the ability to be more hands-on in ensuring Pecan is working well operationally; plus take a deep and practical interest in the on-the-ground projects they run.  To complement this, you’ll be able to step back to see the strategic picture. You’ll bring vision and new ideas, combined with great listening skills, humility and the ability to unite stakeholders around the chosen direction.

Ideally, you’ll have a good understanding and experience of our Peckham community, but if not, you’ll bring a strong understanding of communities who may have a similar profile, with a commitment to get to know the community that Pecan serves.

As a Christian charity, there is a genuine occupational requirement in Pecan’s Articles for the CEO to be a Christian. Part of your role will be to nurture key relationships with local churches, so you’d be comfortable in a church context and to pray with and talk to them about opportunities to support the work of Pecan. You will also be able to lead a workforce of diverse faiths.

You may already be in a CEO role (interim or otherwise), or you’re in a leadership role that has the ingredients we are looking for and you’re ready to take your next step. Or perhaps you want to move out of the corporate world and feel your experiences to date will set you up well for this role. 

We want to hear about any professional or personal experiences that could contribute to your success in this role too!

What we can offer you:

Salary: Circa £60,000 - £65,000 per annum, negotiable dependant on experience. Reviewed on an annual basis.

Location: Pecan, 121a Peckham High Street, London SE15 5SE. 

Some hybrid working available with a minimum of three to four days on site a week. Initially there may be more in person time required as you connect with colleagues and our impact services.

Hours of work: Your contracted hours are 36 hours per week. 

Pension: Pecan will provide a pension contribution of 8% of salary.

Life Assurance: Life Assurance cover of four times annual salary.

Holiday: 30 days annual leave; plus Bank Holidays. 

Probation: The role is subject to a 6 months’ probationary period. 

For more details and how to apply for the role, please download our candidate application pack which is available from our recruitment consultant’s website.

The closing date for applications is 9am on Monday 23rd June 2025.

Interviews will take place on Thursday 3rd July 2025.

No agencies please.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgmental and able to work effectively with people experiencing distress?

Do you have experience of working within the health, social care or charity sector supporting people experiencing mental health difficulties, crisis or distress often?

Do you have experience of managing people to feel supported, safe, trusted and valued, enabling them to excel in the work they do?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

This role is leading a team of coordinators and support workers to support to people in mental health crisis via phone or face to face in cafes. We are hiring 2 part time roles for this position.

Nightlight Team Leader (Crisis Café and Helpline)
Reference number: 289
Responsible to: Service Manager
Contract: Permanent
Salary: £28,000 - £29,400 per annum, pro rata
Hours: x2 Part-time 22.5 hours per week
Work pattern: Split over a 7 day working rota working 17:30 - 01:30
Working Base(s): Working from Watford, Stevenage, Hatfield and Ware – Base to be negotiated based on home location (Expectation to travel across sites where necessary – mileage and expenses to be paid when away from home base).

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

The Crisis Team Leader will be a key member of the Crisis Services management team, providing effective operational leadership delivering the Nightlight Café and Helpline services.

Purpose of Post

• Ensuring the delivery and development of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the provision.
• Provide management support to Café and Helpline Coordinators and support the Crisis Manager in ensuring practice within the service is safe, effective and person centred, as well as supporting the implementation of strategic service plans.
• Provide emotional support, advice, signposting, assessing risk, support planning for clients in mental health crisis often where risks are significant.
• Overseeing and ensuring the delivery of appropriate needs and risk assessments and support planning for clients.
• Liaison with statutory agencies to ensure appropriate intervention is obtained.
• Ensuring staff and volunteers feel supported, safe, trusted and valued and excel in their roles.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is Monday 30th June 2025
Interviews to be held week beginning 7th July at the Watford Wellbeing Centre.
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

The Role:

You will be joining at an important time for our team, covering a crucial role in ensuring accurate income processing, reporting, and financial management across the organisation. As part of the Finance team, you will work closely with colleagues across departments, particularly alongside our fundraising team, to ensure income is correctly coded and reported efficiently. 

With responsibility for month-end and year-end processes, as well as maintaining accurate and timely financial data, you will play a vital role in supporting decision-making across the organisation. Your work will ensure colleagues have the financial insights they need, enabling strategic planning and effective resource management. 

Strong communication skills are essential for this role, as you will liaise with teams across the organisation to provide clear financial updates, answer queries, and ensure income is accurately coded and reported in line with financial procedure. Your clear communication of financial information will support informed decision-making and ensure compliance with procedures. 

To succeed in this role, you will have strong financial processing experience, excellent attention to detail, and a proactive approach to problem-solving. You should be comfortable working with financial systems and software, with the ability to efficiently manage data, generate reports, and ensure accurate income tracking.

Our Finance team provides vital support to the organisation, ensuring robust financial systems, compliance, and efficiency across all areas. You will be joining a collaborative and dedicated team committed to delivering high-quality financial management and support to colleagues working across a wide range of impactful projects. 

Location:

Hybrid Work Culture. We are proud to promote a truly hybrid work culture, recognising that every role is different, and everyone has unique needs and preferences. Our Hybrid Work Arrangement empowers each team member to work with their manager to choose the most effective way to work that balances your needs and Hospice UK’s. 

Our office is a short walk from King’s Cross station in London. For this role, you’ll need to come into the office as required to deposit cheques. While there isn’t a set day for this, all cheques should be paid in within a week of receiving them. Additionally, the team comes into the office during busier periods, such as financial year-end and audit, to collaborate with auditors (June/July). You can work remotely for the rest of the time. Equally, you may prefer to work from the office full-time. We encourage all colleagues to visit member hospices to help inform our work and you may be able to work from there.  

Contractually this role is London-based. 

Contract: Fixed Term Maternity Cover

Benefits: 

25 days annual leave rising to 30 days after 2 years (+ an extra 10 days on each 5th year). Pro rata for part time hours 

Matched pension scheme up to 7% of salary 

Support for staff with caring responsibilities 

Family-friendly culture 

How to Apply:

If you would like to apply for this role, please send the following documents to recruitment by 20 June 2025 

Your CV. Ideally in Word format. 

A completed supporting statement form  

A completed equalities monitoring form 

Interview dates taken place via teams: 1st and 2nd of July 2025. We’ll send questions and assessments to you in advance so that you can prepare. Let us know if you have any specific needs to be able to fully engage with the process. 

We believe in fair recruitment and working to remove bias, so all applications will have identifying indicators removed before being submitted to the shortlisting panel 

Please make sure you provide your contact details in your email.  We’ll contact you to let you know whether we would like to meet you. Please do note the interview dates above

To be considered for this role you must have the right to live and work in the UK for your application to be progressed. 

Hospice UK is an Equal Opportunities Employer. 

Are you ready to take on a key role in ensuring the smooth and timely delivery of research grant applications? This is an exciting opportunity to join a respected medical research charity committed to advancing health and science.
 
Our client is looking for an experienced Grants Administrator to join their team on a temporary basis this July. In this position, you'll support the grants team during a busy period, helping to process peer reviews and manage data and communication workflows.
 
You'll also play a vital role in maintaining the efficiency and accuracy of the grant application process during a critical time for the organisation.
 
This is an excellent opportunity for someone who enjoys working in a mission-led environment and has experience with grant systems, CRM databases, and Excel.
 
As the Grants Administrator, you'll have the chance to contribute to meaningful work that enables groundbreaking research and innovation in health sciences.
 
Role: Grants Administrator
Organisation type: Medical Research Charity
Salary/hourly rate: £18 per hour
Working arrangements: Hybrid – 1 day per week required in the London office
Location: London / Work from Home
Employment type: Temporary (6 week approx.)
Working hours: 28 hours over 4 days, 9am – 5pm (flexible)
Closing date: CVs reviewed on a rolling basis
 
Key Responsibilities:
 

• Review and evaluate scientific research grant applications using a specialist grants database
• Manage peer review invitations and correspondence, monitoring replies via inbox
• Create reviewer accounts and assign reviews in the grant system
• Update Excel tracking sheets to monitor review progress and highlight gaps
• Provide general administrative support to the Springboard grants team
• Support planning for an awardee engagement event (Optional, time-permitting)
• Maintain accurate and up-to-date records of grant applications and related documents.
• Collaborate with the team to ensure timely processing of grant requests.
• Provide excellent administrative support to the grants management team.

 
The Successful Candidate:
 

• Scientific background or familiarity with research terminology
• Experience or familiarity with peer review
• Strong attention to detail and highly organised
• Excellent written and verbal communication skills
• Collaborative team player who thrives in structured environments
• Enthusiastic about contributing to a mission that makes a difference

Skills:
 

• Proficient in Microsoft Excel for data tracking and reporting
• Experience with Salesforce or similar CRM systems is highly desirable
• Comfortable managing shared inboxes and external stakeholder communications
• Ability to prioritise tasks and meet deadlines independently

 
If you're looking for a role where your skills in grants administration, scientific communication, and stakeholder engagement will make a real impact - apply today!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

*mostly homeworking*
 
Are you an organised and detail-oriented team player with a passion for supporting charitable causes? Do you have experience working with large datasets in a fundraising setting? Are you a wizard with Excel?
 
TPP are recruiting a Data Officer on behalf of our client, a well-established charity with international presence. 
 
Benefits:
 

• 7% employer’s pension contribution
• Hybrid working, 1 day in the office a week
• Life insurance (3 x salary)
• Employee Assistance Programme (EAP)
• 25 days annual leave per annum plus bank holidays
• Free eye test
• Discount vouchers

 
The Role:
 
As a Data Officer, you will play a key role in supporting the Data Manager by ensuring their supporter and contact database (Raiser’s Edge) is effectively maintained and up to date. You will assist the wider Development team with reports and queries, help manage fundraising data and ensure the accuracy and integrity of donor information. 
 
Main responsibilities:
 
Assist in the daily management of the Raiser’s Edge database, ensuring data accuracy through regular audits.  Imports and exports of data.  Provide training and advice to colleagues on database access and usage, ensuring compliance with best practices.  Reconcile and process donations from various sources, including BACS, credit cards, and online platforms.  Run direct debit and gift aid claims, ensuring valid documentation is maintained. Provide key data and segmentation for fundraising appeals and emails, working closely with the communications team.
 
Essential requirements:

• Experience in CRM systems (Raiser’s Edge) and proficiency in MS Excel
• Demonstrable experience supporting charities and fundraising teams in a data role
• Confident working with large datasets
• Solid understanding of GDPR and data confidentiality
• Excellent communicator, a team player, and have a keen eye for detail
• Excellent time management skills, able to prioritise daily tasks and manage deadlines

 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Ref: SCP-252

Are you an influential, proactive and collaborative individual with a proven track record of working successfully with challenging people who have multiple and complex needs?  Do you have a commitment to the concept and effectiveness of peer approaches?

If so, St Giles is looking for a Senior Caseworker to join us and provide support and activities for adults with complex needs and severe and multiple disadvantages in order to enable participants to develop improved employability skills and progress into sustainable employment.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

As our Senior Caseworker, you will work with participants to agree and regularly review an action plan and help them to carry out actions on their plan via delivering one-to-one and group motivational advice and guidance.  We will count on you to provide effective leadership, support and guidance to a team of Peer Advisors in the delivery of flexible services to individuals with complex needs to improve their employability skills and help them move into sustainable employment.

You will also be expected to organise the promotion of the project, coordinating the recruitment and engagement of participants and ensuring each participant has a comprehensive initial assessment of their employment and wider needs, plus develop excellent relationships with colleagues and local stakeholders and identify wider local services that can provide support to participants.

What we are looking for

• The ability to assess the needs of vulnerable clients and provide client-led support to address these needs in a variety of ways
• Thorough understanding of the principles of needs and risk assessment, and care co-ordination/planning, and the ability to coach others in these skills
• Proven record of supervising and supporting a team of volunteers to deliver positive outcomes for vulnerable people
• The ability to use monitoring systems to record all aspects of project activity
• Experience of maintaining accurate financial records and evidencing all spend
• Excellent communication skills, both written and verbal

Please note: this role requires that successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply, you will be redirected to our website. If you have any queries, or require further support, please visit our website. 

Closing date: Sunday 22nd June 2025 at 11pm         

​Location:  Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you a creative, practical thinker who thrives on making services better for the people who use them? At Hearing Dogs for Deaf People, we’re looking for a Service Designer to help us shape, improve, and optimise services that make a difference.

This is your chance to join a mission-led team focused on delivering user-centred, inclusive, and insight-driven service experiences for people with hearing loss.

What you’ll be doing:

• Design and improve services using a person-centred approach and real-world user insights
• Work with the Insight & Impact team to understand user needs, and map full user journeys
• Create visual documentation (e.g., personas, journey maps, blueprints) to clearly explain how services work and where improvements can be made
• Support and facilitate prototyping, testing, and piloting of new and existing services
• Use feedback and data to drive continuous improvement
• Collaborate across teams to ensure services are accessible, inclusive, and aligned to real needs
• Help deliver smooth rollouts by supporting staff and volunteers through training and change

About you

You are a curious, collaborative, and solutions-focused designer with a passion for inclusive, user-centred services. You thrive in fast-paced environments where you can bring people together to solve problems and improve the user experience.

Skills and experience:

• Strong foundations in user-centred service design, with a practical understanding of co-design and accessibility
• Skilled at using insight and iteration to inform continuous service improvement and enhance user experience
• Confident in facilitation and co-creation, bringing together staff, volunteers, and people with lived experience to shape solutions
• Experienced in stakeholder engagement and collaboration, working across teams to align services with organisational goals
• Effective problem-solver and visual communicator, able to translate complex service challenges into clear, user-focused designs
• Proven service design experience, including user research, journey mapping, experience design, and applying user-centred design principles

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

Job Purpose:

To provide operational management of the Substance Misuse Through-the-Gate (SMTTG) programme, which supports Lambeth and Southwark women in custody and their transition back into the community. The Coordinator will play a key role in ensuring the service is delivered to a high standard by line managing staff, developing strong partnerships with prisons and recovery services, and fostering a culture of quality, learning, and accountability.

The post holder will also hold a caseload, working directly with women in custody to support them into community services. They will provide robust Through-the-Gate (TTG) support on release and continue to work with women in the community for up to six months to ensure a smooth transition and sustainable recovery.

Key Responsibility Areas:

1. Lead the operational management of the Substance Misuse TTG programme, ensuring high-quality, trauma-responsive support for women impacted by the criminal justice system
2. Manage and develop staff to foster a strong, inclusive, and reflective team culture
3. Deliver direct support to women, ensuring a trauma-informed and person-centred approach
4. Develop effective relationships with key stakeholders in prisons and the community to strengthen partnerships and share expertise

Director of Marketing & Growth
London (with flexibility for one day of remote working per week)
£80,000 – £100,000 per annum

Our client, a fast-growing London-based charity harnessing the power of football to transform lives, is seeking a commercially minded, brand-led Director of Marketing & Growth to lead their next phase of strategic expansion. The organisation delivers accessible, high-quality football programmes to thousands of young people across London, regardless of background or ability to pay.

With ambitious plans to reach 20,000 young people each week by 2028, this newly created leadership role will play a pivotal part in building the charity’s visibility, momentum, and supporter base. The successful candidate will be responsible for growing reach and revenue by transforming the organisation’s impact into compelling narratives—making it a trusted brand for parents, an inspiring one for young people, and a credible, values-led partner for funders and commercial supporters.

This is an opportunity to shape and execute a bold, insight-led strategy that brings together brand, marketing, and sales. The Director will lead a talented and growing team and will have the resources and mandate to build a high-performing, scalable function driven by strong data, effective systems, and creative campaigns.

While experience in football is not required, a passion for the sport and belief in its power to drive social change is essential. This role is ideal for someone eager to build a youth brand with genuine purpose and lasting impact.

The ideal candidate will bring:

• Proven leadership in marketing, growth, or commercial development

• A strong track record of driving revenue and delivering ROI through marketing and customer acquisition

• Experience scaling teams, systems, and campaigns in fast-paced, high-growth environments

• Expertise in digital, CRM, and performance marketing with a data-driven mindset

• A passion for using football—or sport more broadly—as a tool for positive social change

This is a unique opportunity to be part of a movement ensuring that no young person is left behind due to their background or financial circumstances.

Recruitment Timeline

• Deadline for applications: Wednesday 26th June 2025

• Interviews with Prospectus: w/c 30th June

• First Interview with the Client: w/c 21st July (online)

• Final Interview with the Client: w/c 28th July (in-person)

To learn more and to see how to apply, please redirect to the role on our website.

Prospectus is proud to support candidates throughout the recruitment process. Applications are welcome from all backgrounds, and we are committed to fostering an inclusive recruitment experience.

About Us

The Advice Services Alliance (ASA) is the umbrella body for the not-for-profit social welfare advice sector in the UK. Our members include national organisations such as Citizens Advice, Age UK, Law Centres Network, Macmillan, and Shelter. Together, our network represents around 2,000 advice outlets across England and Wales.

We exist to champion access to justice by strengthening the advice sector. We do this by promoting collaboration, developing quality standards, influencing policy, and leading sector-wide projects that support the delivery of high-quality, accessible advice.

ASA also owns and manages the Advice Quality Standard (AQS), the only independently audited quality mark designed specifically for providers of generalist and specialist social welfare legal advice services.

We are entering an exciting new phase of strategic development, expanding our impact across the sector and working to ensure advice services are high-quality, sustainable, and accessible to those who need them most.

The Role

We are seeking a highly capable and motivated Deputy Director to lead our quality assurance work and play a central role in shaping and delivering cross-sector projects. You will oversee the management and strategic development of the Advice Quality Standard (AQS) and collaborate closely with the Director on broader organisational and policy initiatives.

You’ll represent ASA at external stakeholder meetings, manage contracts and project teams, and act as a senior leader within a small and dynamic team that is passionate about access to justice and social welfare.

Key Responsibilities

• Lead on the delivery of the Advice Quality Standard, ensuring its integrity and independence as a sector-wide benchmark.

• Manage and deliver strategic projects aligned with ASA’s business plan and broader goals.

• Represent ASA at external meetings, consultations, and strategic discussions with stakeholders.

• Line manage project staff and consultants, and oversee contract relationships with AQS licence holders.

• Build and maintain strong relationships with key partners and funders, including government and regulatory bodies.

• Identify opportunities for growth and development in ASA’s offer to the sector.

• Support ASA’s communications strategy, including website, newsletters, and social media.

• Stand in for the Director when required and contribute to the wider running of the organisation.

What We’re Looking For

We are looking for someone who is passionate about social justice and experienced in leading quality assurance or project delivery in a public or voluntary sector context.

Essential skills and experience include:

• Commitment to the values of human rights, social justice, and access to justice.

• Strong project management skills and experience delivering strategic outcomes.

• Understanding of standards and quality assurance in service delivery.

• Excellent communication and stakeholder engagement abilities.

• Proven experience in managing people, partnerships, and budgets.

• Ability to work flexibly, independently, and as part of a collaborative team.

Desirable experience includes:

• Direct knowledge of the social welfare advice sector.

• Experience managing quality assurance frameworks in public services.

• Skills in fundraising, evaluation, or research.

Benefits

• Salary: £42,000 per annum (inclusive)

• Pension Contribution: 6% employer contribution

• Annual Leave: 30 days + 8 statutory bank holidays

• Flexible Working: Office space available in central London, with flexible hybrid arrangements

• Professional Development: Opportunities for training and learning within a supportive environment

• Impact: A unique opportunity to influence quality and standards across a critical sector

We are seeking a detail orientated Business Analyst to improve our data management, insight, analysis and reporting to inform the team’s planning and decision making. You will use your analytical and data expertise to maintain databases and systems, combine and analyse data, and support teams with clearly communicated and timely insights. With your excellent understanding of financial principles and experience working with finance teams, you will excel in financial analysis and reporting.

We would love to meet you if you are highly organised with excellent attention to detail, a curious, tenacious and effective problem solver, and share our passion for a fairer society where all young people thrive. 

We are seeking a Head of Services to lead our Youth Work and Day Centre provision at NHYC. This is an exciting time to join the organisation as we prepare to launch our new five-year strategy. You should be a thoroughly organised individual with extensive experience and expertise in operational service delivery. You should be capable of balancing strong attention to detail with the ability to think strategically, and be flexible to respond to changing demands. You should be an inspirational leader, able to motivate a diverse staff team to deliver consistently high quality services to young people. 

• Salary: £46,800 to £52,000
• Deadline: Midday Thursday 19 June

For more information on the organisation and role, please click 'Apply'.

Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you passionate about creating inclusive, user-centred services that make a lasting difference? Do you want to lead meaningful change for people with hearing loss?

Hearing Dogs for Deaf People is seeking a forward-thinking and experienced Head of Service Design to shape the future of our services. Working at the intersection of innovation, insight, and lived experience, you’ll ensure every service we offer is thoughtfully designed, rigorously tested, and truly life-changing.

What you’ll be doing:

• Shape the vision and strategy for service design at Hearing Dogs for Deaf People
• Lead the development and implementation of inclusive, user-centred design methodologies, grounded in real needs and impact insights
• Collaborate with the Head of Service Engagement to ensure co-creation with people with lived experience is central to our approach
• Oversee content and experience design, ensuring consistency, clarity, and accessibility across all channels
• Partner with Marketing & Communications and IT to support digital transformation, ensuring inclusive and accessible services
• Guide iterative testing, piloting, and improvement of all services, embedding feedback and insight at every stage
• Work closely with the Head of Impact to embed robust evaluation into the design process, ensuring services are scalable and evidence-based
• Champion cross-team collaboration, embedding service design thinking across the organisation
• Build buy-in and advocate for the value of service design with senior leaders and stakeholders

About you

You’re an experienced service designer and collaborative leader with a deep commitment to inclusion, impact, and innovation. You thrive on translating complex user journeys into meaningful service experiences – and you know how to bring others on the journey with you.

Skills and experience:

• Expert in user-centred and inclusive design, with a strong background in service design, co-creation, and accessibility
• Strategic thinker with a holistic understanding of service systems, able to move seamlessly between high-level planning and hands-on delivery
• Collaborative and impact-driven, skilled at working cross-functionally and translating user insight into tangible improvements

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025