Client relationship manager jobs

Are you a passionate leader who thrives in a fast-paced, people-focused environment? Do you want to be at the heart of a mission-driven organisation that empowers individuals and seeks to support and transform communities?

POhWER is looking for a Call Centre Manager to lead our dynamic contact centre team in Digbeth. This is more than just a management role — it’s a chance to shape the future of advocacy and information services, drive innovation, and make a lasting difference.

The Call Centre Manager will oversee the daily operations of our busy Help Hub. You’ll lead a talented and committed team, optimise systems and processes, and champion service excellence. Your strategic thinking and hands-on leadership will ensure our clients and stakeholders receive the highest quality support, while your vision will help us embrace digital transformation and continuous improvement.

What you’ll do:

1. Lead and inspire a committed team in a busy contact centre environment.
2. Develop and implement strategies to enhance client experience and stakeholder engagement.
3. Drive innovation through digital solutions that improve efficiency and service delivery.
4. Ensure compliance, performance, and a positive workplace culture.
5. Be a key player in shaping the future of customer care at POhWER.

Hours of Work: Full-time – 37 hours working across Monday – Friday 9am – 5pm (Working patterns to be discussed)

Location: Office Based Birmingham

Salary: £38-40,000 per annum, dependent on experience

Contract Type: Permanent

Call Centre Manager Requirements:

1. Proven experience managing a contact centre or similar client-focused service environment.
2. Strong knowledge of digital contact centre technologies and CRM systems.
3. Excellent leadership and staff development skills with the ability to motivate teams.
4. Good IT and data analysis skills to monitor performance and implement improvements.
5. Experience working within the public or third sector is desirable.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan.
6. Death in service cover.

About POhWER: Who We Are and What We Do

At POhWER, we are dedicated to promoting equality, challenging unfairness, and providing high-quality information, advice, and advocacy services for disadvantaged and vulnerable individuals. We are a registered charity operating across England and believe in giving people a voice and ensuring it is heard.

As an inclusive employer, you would be working with a great team that provide a comprehensive induction and training programme with ongoing support for your continued development.

If you think you have what it takes to excel as a Call Centre Manager, don’t wait! Apply now!  

Closing Date: 9am, Thursday 9th October 2025 – we reserve the right to close applications early.

Interview Dates: TBC (Via Teams/Zoom)

 

A DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Harris Hill is working with a London based charity, to aid their search for an interim Business Development Manager, 3 to 4 days per week, for up to 6 months, and potentially up to 12.

This role is being advertised as either a fixed term contract, directly employed by the client at £43k pro rota, or as a freelancer, billing the client directly at £218.80 per day. The freelancer will likely be for a 3 day week, and the term of the role might vary. The role is hybrid based with 2 days per month in the London office.

Reporting to the Head of Partnerships and Development, the Business Development Manager, you will help drive new business, and support/ manage new projects as they secure work.

Duties:

Lead the tendering process, from managing tender portals through submission.
Writing and submitting of new bids, with support from SMT.
Work with Head of Partnerships and Development and Programme Director to build a wider network of partners to capitalise on new opportunities.
Attend engagement events for upcoming bids and feedback relevant information.
Build relationships with potential partners and funders to establish long-term pipeline of new income opportunities.
Research and identify grant giving organisations and opportunities.

Maintain the pipeline of new business on Salesforce.
Robust planning and oversight of new work and reporting on this work to the Business Development Group.
Take lead of mobilisation period of new projects into the organisation;  ensuring good internal comms and engagement to colleagues bringing them understanding of the new work.
Project management support for new work, ensuring clear projects are created for new work and that the necessary staff have capacity to deliver on the agreed outcomes.

Experience:

Experience in stakeholder management and relationship building
Managing and supporting multiple projects at the same time and managing priorities cross-team and cross-project, including mobilisation of new business and contracts
Setting up processes and procedures to improve project efficiency and effectiveness
Experience of leading tender submissions and bid writing.

Harris Hill has a full and extensive JD, so if you are interested in finding out more about this opportunity, please apply for more information.

Job Title:Engagement Manager

Reference Number: V556

Location: Scottish Borders Home and community work

Contract Type: Fixed Term – 31st March 2026

Hours: 21 hours per week

Salary: FTE £25,625 (Part time as advertised £15,375)

DBS/PVG: PVG Required

Job Family: 3

Line Manager: Kim Maxwell – Delivery Leader

Closing date: Monday 22nd September 2025 We reserve the right to close this vacancy early if we receive sufficient applications

Interview Date/s:TBC

Anticipated start date: TBC

We reserve the right to close this vacancy early if we receive sufficient applications

 Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

 Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Job Purpose

Volunteering Matters have been working in collaboration with South of Enterprise Scotland (SOSE) to pilot Enterprising Futures in Dumfries and Galloway and due to the success of the work we are expanding this work into The Scottish Borders. With the support of SOSE, we are launching a new project, Enterprising Futures Scottish Borders, where we will use our tried and tested model to enable people to work to remove those barriers, build confidence and introduce the idea of starting their own business.

Our aim is to ensure a better future for all and that the region thrives with economic productivity. From our learnings from Dumfries and Galloway, we are launching a pilot which creates a pipeline for additional and flexible support, empowering women and those from under-represented groups, by introducing the idea of starting their own business.

Our part time Engagement Manager will create a warm referral pathway wherein they attend training events and sessions with Pathways Coaches alongside potential clients, ensuring a smooth and trusting transition to SOSE’s support, stepping back when trust is built. We will support people in the Scottish Borders who experience barriers to education, training, and employment.

As our Engagement Manager, you will directly support people aged 16+ who may have complex and challenging barriers to securing a positive pathway.  This will include barrier identification and removal and where appropriate provide pre volunteering activity as well as volunteering placements in their local area. 

You will engage with local people from under-represented groups in The Borders to realise their dreams and take active steps toward self-employment. Volunteering Matters’ individualised support adapts to the needs of each client whether this is additional funding, support to attend meetings, confidence building, or skills development in a supported volunteering placement. The person-centred, place-based approach to individual support is central to this partnership and leads to meaningful and sustainable impact for all.

Where appropriate you will create bespoke and tailored volunteering opportunities with third sector partners to enable people to build their skills and confidence to take that first step into exploring employment

 Here is some of what you’ll be doing, please refer to the full job description for full details: 

• To engage directly with people to understand their wants, needs and aspirations and determine the best opportunity for each person, and provide the support they need.

• To develop and maintain good relationships with partners and SOSE colleagues.

• To identify, create and develop relationships with new charity partners or agencies to provide bespoke and tailored volunteering opportunities.  These opportunities will support the individuals supported to gain experience, confidence and support them on route to a positive destination.

• To support with funding applications and opportunities

• To manage the risk assessment, quality assurance and audit processes as appropriate.

• Ensure monitoring, impact and evaluation information and data is collected and that the project meets it’s agreed targets, reporting format and schedule.  Assist the Delivery Leader by preparing reports to funders.

• To ensure all the above is done with excellent record keeping, in accordance with compliance requirements.

• Promoting and representing Volunteering Matters and across the Scottish Borders.

• Contribute to the wider Volunteering Matters staff teams, upholding our values at all times.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.

Hybrid – based in a delivery hub, Cardiff, Swansea, Newport, Wrexham or Colwyn Bay with travel across Wales and the South-West. (Will be in a rota to provide support to staff at our main offices)

TMW-252

Are you a proactive, collaborative and compassionate individual with a proven record of delivering or supervising trauma-informed, strengths-based, and person-led services in community or justice context?  Do you have strong experience of acting as a safeguarding lead or first point of contact for operational delivery teams?

If so, join St Giles as a Team Manager, where you will supervise and coach practitioners delivering community-based services across Wales and the South-West of England, ensuring high-quality, trauma-informed, person-led support to children, young people, and adults facing disadvantage and risk.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will focus on supporting the delivery of trauma-informed, co-produced, and developmentally appropriate interventions across Poverty and VEX services.  You will be expected to build strong local partnerships with statutory and voluntary agencies, representing St Giles in regional networks and multi-agency forums, plus provide line management, supervision, and coaching to up to eight practitioners working across dispersed locations, which will also include acting as safeguarding lead for your team.

We will count on you to drive performance against KPIs, contractual outcomes, and quality standards, using data and client feedback to inform service development, and to support service reviews, audits, and quality improvement initiatives across both pillar areas.  Supporting recruitment, induction, and training for staff across the Wales and South-West region is also a key aspect of this role.

What we are looking for

•  In-depth knowledge and experience of implementing safeguarding policy and legislation affecting children, young people, and adults at risk, including in cross-border (England/Wales) contexts
• Proven ability to lead and manage diverse and geographically dispersed teams in complex, high-pressure environments across multiple contracts and thematic areas
• Strong understanding of the drivers of poverty, violence, and exploitation and the systems that shape exclusion
• Experience using quality assurance frameworks, audits, and data to drive service improvement
• Familiarity with contract management, KPIs, and performance frameworks
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A professional, collaborative and flexible approach to your work

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment

If you have any queries, or require further support, please visit our website. 

Closing date: 26/09/25Interview date: 06/10/2

You will be joining us at a time that holds the greatest potential for fundraising in our history, following the launch of the UK Government’s Delivery Plan for ME and initial findings of the DecodeME genetics study (co-led by Action for ME) in Summer 2025. 

Building on our charity’s already established level of support from major donors, you will provide exceptional relationship management to existing donors alongside growing our network of high value supporters.

Working closely with the CEO, alongside managing a portfolio of donors and prospects ensuring excellent stewardship, you will support our Breakthrough-ME Group (a group of high net worth and highly networked individuals). There is an established level of support from major donors at Action for ME so this is a role that will require exceptional relationship management to retain our current valued supporters while growing this crucial area of fundraising. 

This would be an ideal role for an experienced philanthropy professional seeking to work for a small but ambitious charity, helping us to achieve our mission to improve the lives of all people affected by ME – better meeting their needs today while taking action to secure change for tomorrow.

Key duties

Major Donor Fundraising

• Successfully develop and implement the philanthropy strategy to secure and maximise funds from high value individuals for Action for ME achieving annual income of £250k+

• Set plans and budgets which will deliver income through major gift fundraising and philanthropic giving through family trusts and foundations, including quarterly forecasting.

• Manage a portfolio of prospects and donors at the £5k to £100k level, to develop and maintain strong and long-standing partnerships

• Work closely with the Director of Fundraising and Development and other colleagues to ensure that plans and activities for fundraising from high value individuals are integrated into the overall fundraising strategy and plan for significant growth.

• Be responsible for our Breakthrough-ME Group with high quality proposition development.  Contribution to Group fundraising activities with a specific focus on ensuring their networks support pipeline growth for future fundraising.

• Lead the delivery of our biennial fundraising gala dinner, maximising income and new opportunities from attendees.

• Develop engaging and inspiring opportunities to steward and cultivate support creating a calendar of activities including events, presentations, approaches, networking and meetings.

• Utilise the CRM database (Raisers Edge) to provide the data required to strategise your approach to philanthropy, monitor progress and provide a high-quality donor experience.

• Ensure utilisation of insight & data, producing management information data to inform planning and strategy development.

• With the Director of Fundraising & Development, create inspiring cases for support and resulting propositions with clear budgets and outcomes.

• Create adequate systems and processes to support the major donor programme.

• Undertake and manage research into prospects and major donors, preparing for approaches and presentations and briefing senior leadership and trustees for donor meetings and events.

• Develop and maintain relationships with donors, a wide range of staff and volunteers from trustee level down.

• Provide regular feedback and internal reporting to line management.

• Work with other fundraisers to ensure that all fundraising opportunities and leads are followed up – particularly in corporate, community and trust fundraising.

• Work with Trustees, the Chief Executive and members of the Leadership Team to develop relationships with major donors.

• Self-administrate including managing your own diary and meetings, keeping accurate and up to date records of activity

• Occasional travel to London, Bristol & events

Other duties

• To positively promote the work and activities of Action for M.E. at all times.

• To contribute to the team’s overall, ongoing and annual planning and budgeting.

• To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Director of Fundraising and Development, Chief Executive or any other senior Action for ME management.

• Act as an advocate for the Charity and its work.

• To work in accordance with Action for ME’s values of collaboration, equity and empathy.

Bexley Deaf Centre (BDC) is a small and dynamic, well-established charity which has been serving the borough since 1994. Our work is focussed exclusively on supporting people who are Deaf or hard of hearing. We work to raise awareness, break down barriers and promote understanding within the community.

This is an exciting time to join our organisation; we are about to launch an ambitious new 5-year strategy and are actively expanding and developing the support and services that we provide. 

We are looking for a dynamic and driven Business Development Manager who can spearhead our fundraising initiatives, lead the development of new projects and support organisational change to facilitate the growth of our services.

You will be part of the Senior Leadership Team, playing a pivotal role in shaping the future of our organisation to maximise the positive impact that we have on our client’s lives.  Starting with a strong foundation to build upon, you will lead on fundraising activities and service development to support our exciting new strategy.

The role will include:

· Develop and implement fundraising strategies to enable us to diversify our funding and become more sustainable

· Identify and evaluate opportunities for new projects, leading on the development of proposals, timelines and budgets

· Work closely with the senior leadership team to identify areas for growth and increasing capacity

· Support the growth of the organisation and change required to deliver our fundraising strategy 

Experience of working with Deaf people or knowledge of the Deaf community would be an advantage but not essential.

Job Title:Engagement Manager – Employee Volunteering

Reference Number: V557

Location: Homebased within South West England/London

Contract Type: Fixed term until 31st March 2026 (with possibility of extension)

Hours: Full time (35 hours per week)

Salary: £25,625 per annum plus up to £3366 London weighting (if applicable)

DBS/PVG: Basic

Job Family: 3

Line Manager: Project Manager

Closing date: 24th September 2025 We reserve the right to close this vacancy early if we receive sufficient applications

Interview Date/s:Week commencing 29th September 2025

Anticipated start date: ASAP

We reserve the right to close this vacancy early if we receive sufficient applications

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Job Purpose

We are looking for a passionate Engagement Manager to join our team. They will work as part of the national (and local London) Employee Volunteering team working with corporate clients and community partners, creating and delivering team and individual volunteering events.

Here is some of what you’ll be doing, please refer to the full job description for full details: 

· Research and deliver volunteering opportunities to meet the needs of specific client teams of volunteers, ensuring they are impactful and safe.

· Carry out logistics visits or virtual planning meetings and risk assessment for volunteer activity, ensuring compliance with the quality standards set by Employee Volunteering.

· Develop partnerships and manage relationships with community organisations and colleagues leading on internal Volunteering Matters projects locally.

· Ensure monitoring, impact and evaluation information and data is collected and that projects meet agreed targets, reporting format and schedule.

· Assist the Project Managers by preparing case studies, change stories and reports. 

Having a regular presence in the locations where we are working with partners and individuals is essential for this role. Given the geographical spread of the working area, we are looking for somebody that lives and can travel across London & South West England.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.

Fundraising Manager

We are seeking an ambitious Fundraising Manager to grow income and support thousands of rural young people across England and Wales.

• Salary: Circa £37,000 -£40,000pa
• Location: Warwickshire, Hybrid 2-3 days per week from home 
• Hours: Full-time:  37.5 hours/week Core hours 10am-4pm (occasional evenings/weekends)
• Contract: Permanent
• Closing Date: 26th September 2025 Interviews: On a rolling basis

About the Role

We’re looking for a motivated and experienced Fundraising Manager to secure funding of one of the UK’s most vibrant rural youth charities. This is a unique opportunity to make a tangible difference, supporting young people through training, competitions, skills certificates and travel. 

You will take the lead in developing and delivering fundraising strategies that grow income from trusts, foundations, corporate partners, and individual donors. The role requires someone who can spot opportunities, write compelling bids, and nurture long-term relationships with funders and supporters.

Key Responsibilities

• Researching and identifying new funding opportunities
• Writing persuasive funding applications, reports, and case studies
• Growing income from trusts and foundations
• Building corporate partnerships and sponsorships
• Developing innovative individual giving campaigns
• Creating fundraising toolkits for local clubs and federations
• Tracking income and reporting against targets
• Collaborating closely with marketing and communications teams

About You

You may have experience in a membership-based organisation, ideally in the sporting, horse racing, countryside, or youth sector, and now want to use your skills to benefit rural young people.

You’ll be:

• A confident communicator, able to build rapport with funders, volunteers, and young people
• An experienced bid writer with a track record of securing income from trusts, foundations, or corporate partners
• Empathetic, with a genuine passion for youth development
• Charismatic and personable, able to connect naturally with rural communities and young people
• Proactive, creative, and always seeking new ways to grow income and engage supporters
• Career focussed

About the Organisation

Our client is a national charity covering England and Wales,  committed to empowering young people in rural areas. Through a wide range of programmes, from sports and training to community projects, they help thousands of young people develop skills, confidence, and leadership. Joining them means contributing to a vibrant and meaningful cause, working with passionate colleagues who care about rural youth.

Other roles you may have experience of could include:

Fundraising Officer, Development Manager, Corporate Partnerships Manager, Trusts and Grants Officer, Membership Development Manager, Head of Fundraising, Philanthropy

As the leading specialist mental health charity for women who have experienced domestic abuse, Woman’s Trust’s mission is to help survivors to overcome the devastating mental health impact of domestic abuse.

We are seeking a Counselling Manager to lead our clinical services. This is a fantastic opportunity for an experienced therapeutic professional to combine clinical practice with leadership, safeguarding, and project management.

If you are looking to make a real impact on women and children’s lives in your fundraising career, supported by a committed and evidence-led fundraising team, then please do get in touch.

About Woman's Trust

The charity, established almost thirty years ago to meet the gap in specialist mental health services, is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from trauma. We supported 833 women and children last year, with a current income target of £1.25m (growing to £1.4m in 2026-2027) and 36 staff. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

You will be joining the Woman’s Trust Fundraising team as we work towards our strategy 2022-2027, to double our income and the number of women we support each year. Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy to improve systems nationally.

About you and how to apply

As a skilled and compassionate counselling manager, aligned with our feminist ethos and the needs of our service users, you will bring experience in leading counselling services, with a proven ability to deliver high-quality, trauma-informed support for women affected by domestic abuse. You will have experience in managing counsellors and/or volunteers, providing clinical supervision, and ensuring best practice across service delivery. You will be able to oversee the full cycle of service management, including monitoring outcomes, safeguarding, and compliance, while also contributing to service development and innovation in line with our strategic priorities.

If you are looking at the next step in your career into management, whilst making a real impact on women's and children’s lives, we want to hear from you!

To apply, please send your CV and a cover letter of no more than 2 pages outlining your experience, skills, and knowledge relevant to this post.

Closing date: 30 September 2025.

Interview date: w/c 6 October 2025.

This post is open to female applicants only, in line with the Equality Act 100 pursuant to Schedule, 9 Part 1 applies. We particularly welcome applications from women from black and minoritised, and disability communities. 

About Nordoff and Robbins

We stand for music and believe in the value of music for all people in our society. Every day we use the power of music to enrich the lives of people affected by life-limiting illness, trauma, isolation, social exclusion or disability.

Our goal is to bring more people together through the power of music. We can only do this if we pioneer creative new approaches to income generation that help us engage more people and grow our fundraising.

We need courageous, curious, agile, innovative change makers and music lovers like you to make this happen.  This role is your chance to help us achieve our ambitious goal of transforming more people’s lives through music.

The culture

If you want to work at a charity with people and music at its heart; that is committed to providing an equitable, diverse and inclusive workplace full of inspiring colleagues who work tirelessly to put those we exist to serve front and centre of everything we do; if you want to work collaboratively with integrity and kindness and are willing to come with us on a journey as we work together, we could be your next team.

Could this be the place for you?

If you are values driven, courageous, curious, agile, flexible, enthusiastic and future focused (without losing sight of the here and now), if you can bring positivity and accountability to your work, if you strive for brilliance, challenges excite you and if you would speak with passion and dedication about our cause we want to hear from you!

About the role

You’ll be joining the partnerships team, which is a key role within the fundraising department and part of our wider Income Generation directorate.  You will have a minimum of three years account management experience gained in charity corporate partnerships or a relevant account management role, as well as a proven track record of cultivating, securing and successfully managing corporate relationships. You are a natural strong communicator, with the ability to build effective and long-term relationships both internally and externally. You'll have proven experience of inspiring and motivating supporters and developing partners enabling them to maximise all income generating activities in the area and deliver impressive results. The Nordoff and Robbins partnerships portfolio is going from strength to strength, and we have created this new role to truly accelerate our partnerships offering and meet ambitious fundraising targets as part of our new 5-year strategy

What we offer:

3 best things about the job (in our humble opinion)

· You will be the Lead Account Manager across a portfolio of household brands and corporate partners most of which are connected to Music, Entertainment and Media

· You will be invited to bring bold, creative, and forward-thinking engagement and relationship management to help us communicate the amazing impact of Music Therapy to our partners

· You will be instrumental in inspiring and motivating corporate partners and developing to maximise all income generating activities and deliver impressive results.

Don’t worry, you don’t need to be musical, but you do need to be able to work cross-organisationally with colleagues in all areas of the charity to help bring awareness of our mission, vision and achievements to the world.

· A salary of £43,971 plus £1,500 London Weighting (if applicable) per annum.  Total salary £45,471 per annum

· Pension scheme

· 31 days annual leave plus 8 bank holidays

· Mix of office based in our North London office (min 2 days per week) and home working

· Salary sacrifice benefits including cycle to work

· A true People First charity with training and career development at our core

· An inclusive culture – and lots of music!

· This role is full time

We have a firm set of Equity, Diversity, Inclusion and Belonging (EDIB) principles and values that we all commit to:

1: ACCESSIBLE TO ALL

Understanding the / Removing any barriers (including barriers in communication methods) to becoming a client, colleague, trustee, student, volunteer, supporter doner or any user/contributor to the services of Nordoff Robbins.

2: PROVIDING EQUITY OF OPPORTUNITY

Giving everyone the right tools and access for salary, promotions, roles, responsibilities, learning, development, and access to a Music Therapist for those at most need.

3: DIVERSE ENGAGEMENT

Reaching our audiences in a multitude of ways including by having conversations with them, and meeting them where they are – be that through services, communications, events, research, resources etc.

4: BE FREE FROM DISCRIMINATION

To ensure we have fair practices, and allow people to speak out, question and challenge language, actions and behaviours of NR as an organisation and those who represent it and to provide channels for them to do so safely.

5: BE VIGILENT, PROACTIVE AND RESPONSIVE

To instil a culture of continual listening, evolving, and learning from people including our clients, their families and our colleagues and students

£36,075 per year

Full-time 1-year fixed term post.

Job description

CSE is seeking to appoint a confident and adaptable Project Manager (Maternity Cover) with the experience and initiative to lead and deliver a varied portfolio of community-based energy and climate projects.

This role will likely initially focus on coordinating our work on the Energy Learning Network and supporting the networking of local community organisations that provide vital energy advice.

The successful candidate will be an excellent communicator who is confident working with a wide range of stakeholders and has proven experience managing multi-partner or community-based projects. They will understand and seek to champion the value of community-led approaches to energy and climate action.

Pay and conditions

• The role is full-time 1-year fixed contract (37.5 hours per week).
• The salary for the role will be £36,075.
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

- Consistently and effectively manage projects across a range of initiatives within the LACE team with responsibility for planning, promotion, budgeting, ongoing financial management, funder liaison, reporting, monitoring and evaluation.

- Manage finance and resources for project work such as events, training, analysis, grant schemes, stakeholder engagement, community climate action, youth work and work supporting local authorities.

- Line management of up to 1-2 junior members of the LACE team.

- Contribute to team wellbeing by supporting co-workers in their tasks and proactively addressing issues relating to your projects or direct reports. Communicate project outputs effectively to team members, CSE staff and eternal stakeholders.

- Oversee promotion and marketing of projects and outputs to ensure effective engagement with the target audience (in conjunction with Communications team).

- Regularly represent CSE at external events (e.g. webinars, meetings, conferences), presenting to a Centre for Sustainable Energy 2024 high standard and sharing outputs and insights from projects you manage and work on.

- Establish and maintain strong relationships and partnerships with funders and stakeholders, potentially including existing funders and strategic partners, community groups, local authorities, voluntary sector associations, housing associations, youth groups.

- Provide expertise and experience necessary to deliver projects well and contribute to the upskilling of CSE staff and the capacity building of external stakeholders. In this role that could include models and approaches for viable community led sustainability initiatives, community renewables, sustainability initiatives, community engagement, community resilience, or energy efficiency.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• GCSE or O’ level Maths and English.
• Managing projects and project teams, including all financial processes, funder liaison, adaptive management, learning, communication, and reporting.
• Working closely with or within a local community focused organisation or a UK local authority.
• Working as part of a matrix management system, across project teams working on several different projects at the same time.
• Developing and writing successful funding proposals and tender responses.
• Excellent budget management and donor reporting skills.

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.  The front sheet of the form containing personal information is not seen by the selection panel.

To be considered for this role an application form must be sent to jobs @ cse . org . uk .

The closing date for applications is 22nd September.

Interviews are expected to take place 6th October, though this is subject to change.  

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.

About the role

We believe learning should be impactful, accessible and enjoyable.

Every year, we support over 4,500 people through our Open Training Programme and reach thousands more through bespoke in-house training and our growing eLearning offer. Now, we’re looking for a Training and Development Manager to take our training to the next level building on our success and helping us grow our impact even further.

We run our training services as a social business, which means we are not just focused on income, but on impact too. Our goal is to offer cost-effective, high-quality learning that helps charities and voluntary organisations thrive. The income we generate plays a vital role in NCVO’s financial sustainability and supports our mission to strengthen civil society.

Over the past five years, we have:

• expanded our reach across the UK
• made our training more affordable for smaller organisations
• diversified our delivery model

Our training programme includes:

• Open Programme: Live online training open to everyone
• In-house Training: Tailored sessions for specific organisations, delivered online or face to face
• eLearning: A fast-growing area we’re excited to scale up.

This role is a great fit for someone who loves variety. You will lead and manage a busy programme with multiple strands, ensuring it runs smoothly and maintains the high standards people expect from NCVO. At the same time, you will keep an eye on the bigger picture; driving growth, developing our offer, and spotting opportunities to innovate.

You will work closely with our subject experts and delivery partners to shape training content that meets the sector’s real needs. You will also collaborate with clients to pitch and secure new business; building relationships that create shared value and lasting impact.

We are looking for someone with a mix of commercial mindset and sector empathy — someone who understands how to grow a business and how to do it in a way that’s rooted in values.

You will thrive in this role if:

• You are motivated by hitting income targets, but never lose sight of purpose
• You are organised, detail-oriented and calm under pressure
• You bring a strong vision for growth and innovation in learning
• You are curious and excited about how tech — including AI — is changing the way people learn
• You enjoy working across teams and building collaborative relationships
• You care deeply about supporting the voluntary sector to grow and thrive

In return, we offer a flexible, meaningful role with plenty of variety. You will join a supportive, values-led team and play a key part in an organisation that helps charities do what they do best: make a difference.

We know the voluntary sector is always evolving and we want our training to stay one step ahead. If you’re excited by the idea of helping others learn, grow, and succeed, we would love to hear from you.

About Services and Partnerships

​This role sits within the services and partnerships directorate.

Our focus is on delivering practical guidance and support which matters most to charities and voluntary organisations across the UK. We do this through practical support, training, consultancy and by developing partnerships with funders and businesses which are committed to supporting the sector.

​Each year, we deliver hundreds of training courses on the topics that matter most to charities, reaching thousands of learners across England. Our work supports organisations of all sizes and has a wide-reaching impact across the charity sector. The insights we gain also inform and shape NCVO’s policy priorities.

The training team includes two Senior Training Officers and a Training Assistant, and is supported by colleagues in our Business Support team.

Equality, Diversity and Inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities.

We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know.

Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview question themes will be shared in advance. NCVO is an equal opportunities employer and we welcome applications from everyone.

Benefits for NCVO employees

NCVO offers attractive benefits including:

• ​25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• ​the option to purchase or sell up to five more days each year
• ​five days’ volunteering leave (pro rata for part-time staff)
• ​2.5 extra ‘wellbeing’ days off during the year
• ​enhanced pay for sick/maternity/adoption leave
• ​subsidised gym membership
• ​season ticket loan
• ​flexible working, including opportunities to work from home/off site
• ​monthly homeworking allowance for permanent homeworkers
• ​monthly office worker allowance for those who have to work from the office on a daily basis
• ​generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• ​training and development opportunities.
• ​The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• ​24-hour free and confidential employee assistance programme

​We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

​Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

​We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​We focus on empowering charities and volunteers by making sure they have the knowledge, tools, and resources they need. We advocate for and with our members, giving voice to those not often heard, and harnessing the collective power of partners to ensure the voluntary sector is valued. We bring charities together so they can learn, connect, and create greater impact.

​As the voluntary sector and volunteering adapt to new challenges and a changing context, so must NCVO. We are therefore prioritising work to evolve as an organisation to ensure we live our values of ambition, inclusion, openness and collaboration in everything we do internally and externally.

​We have around 80 staff and income of more than £7m per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

Partnership Activation Manager

Serve as the primary point of contact for a variety of Corporate Partners, nurture strong relationships & ensure optimal value through exceptional account management!

Closing date - 30 September 2025
Salary - £27-29,000 per annum (dependent on experience)

Please note this is a 2-year fixed term role

The Partnership Activation Manager will serve as the primary point of contact for a variety of Factory International’s Corporate Partners, nurturing strong relationships and ensuring optimal value through exceptional account management and delivery of all rights and benefits outlined in our partnership agreements. Responsibilities include managing multiple partnerships, coordinating events and activations, facilitating ticket bookings and creating tailored hospitality packages. Additionally, the role involves providing programme updates, conducting regular partnership meetings, and tracking and reporting on partnership progress. We’re a collaborative team, managing relationships with numerous internal and external stakeholders, so this dynamic role requires a team player who has a keen attention to detail and strong communication skills.

Other organisations may call this role: Account Manager, Development Account Manager, Corporate Partnership Manager, Corporate Account Manager, Partnership Manager

The key responsibilities for the Partnership Activation Manager include;

• Deliver a range of corporate partnerships and associated activity in collaboration with Factory International teams
• Act as primary Account Manager for a portfolio of Corporate Partners, cultivating strong relationships with key contacts and their wider organisations
• Track, document and present partnership progress at internal and external meetings
• Provide expert stewardship to Partners, including senior stakeholders
• Support renewals by working with the Sales team to identify growth opportunities, track/report on activity, and develop opportunities to increase support
• Maintain accurate partnership records in CRM (Spektrix), including activity, ticket bookings and contacts
• Facilitate onboarding of new partners, ensuring processes and procedures are followed
• Support the planning and delivery of a year-round calendar of partnership events, working with the Partnership Activation Lead and wider team
• Manage ticketing, hospitality and event logistics in collaboration with internal and external stakeholders
• Lead on the delivery of activations such as pop-ups, campaigns, placements, volunteer opportunities and other partner event or activation formats
• Ensure timely and effective delivery of all partnership activity, including timely project management of all activities and communications
• Assist the Partnership Activation Lead with large-scale activations and supporting account management for multi-year, high-value partners (e.g. Aviva naming rights partnership)
• Contribute to departmental needs and events as required, including those led by other Partnership Managers and prospecting events
• Support process mapping and implementation of improved systems across the Partnerships team
• Supporting the Partnership Activation Lead on process mapping and implementing of processes across the department

The person specification for the Partnership Activation Manager are;

ESSENTIAL

• Strong communication skills with the ability to engage stakeholders at all levels, both individually and in groups; confident in networking and presenting
• Excellent organisational skills with proven ability to manage multiple priorities and projects effectively
• Ability to work collaboratively across teams and independently on projects; a confident self-starter comfortable in a fast-paced, evolving organisation
• Demonstrated client management skills with the ability to influence, negotiate and build strong relationships
• Consistently delivers work to a high standard, with professionalism and strong attention to detail
• Proven experience in planning and delivering a range of events
• Commitment to championing representation and inclusion at every level of the organisation with a proven ability to work with people from a wide range of backgrounds

DESIRABLE

• Ability to perform under pressure and meet tight deadlines
• Passion for the mission and objectives of Factory International
• Enthusiasm for training, mentoring and support of emerging talent

About Unfold

We are a bold, growing local charity powered by volunteers and dedicated staff who support young people and families to set and achieve goals that matter most to them. Through mentoring, peer groups, and specialist programmes for people seeking asylum and refugees, we are creating opportunities for growth, belonging, and brighter futures. Last year, we supported over 350 people, and we’re growing.

The Role

We are seeking a Funding and Impact Manager to help us achieve our ambitious growth plans. This is a pivotal role where you’ll blend strategic fundraising with impact storytelling, ensuring our programmes remain high-quality, sustainable, and far-reaching.

You’ll be working closely with our CEO, Deputy CEO, and Programme Managers to:

• Secure sustainable income streams through grants, trusts, corporate partnerships, and individual giving.
• Strengthen our impact measurement, analysing programme data to tell powerful stories of change.
• Support our fundraising strategy, from opportunity spotting to proposal writing and reporting.
• Build and maintain relationships with funders, partners, and supporters.
• Use and improve our CRM (Beacon) to manage funding pipelines and track programme outcomes.

This is a fantastic opportunity for someone who is proactive, innovative, and passionate about making a measurable difference.

About You

To be successful in this role, you'll be:

• Experienced in third-sector fundraising and income generation.
• Skilled in monitoring and evaluation with the ability to turn data into insights and impact stories.
• A strong communicator with the ability to write compelling bids and reports.
• Collaborative, yet confident working independently.
• Aligned with our values of trust, compassion, and empowerment.

Experience with CRM systems and/or data visualisation (e.g. Power BI) would be an advantage.

Why Join Us?

• Holidays: 25 working days (along with additional Christmas closedown days)
• Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
• Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
• Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
• Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
• Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
• Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be.