Client service manager jobs in nottingham

Advocate

Part-time: 18.5 hours per week

Band E | £24,915 FTE | £12,457 actual salary + benefits

Hospital based with an element of home working

We have an exciting opportunity for an empathetic and caring individual to join the Patients’ Representative Service working across both Queen’s Medical Centre and Nottingham City Hospital, supporting older and vulnerable people.

Do you have the skills to represent, advocate and support people and their families, enabling them to make informed decisions around a wide variety of issues? Would you like a busy and diverse role which sees you working in hospitals, liaising with statutory and 3rd party organisations to help older and vulnerable people achieve their desired outcomes and get their voices heard? If so, we’d like to hear from you!

Candidates should have a good understanding of the needs and concerns of older and/or vulnerable people. You will be self-motivated, yet a team player, with excellent communication, organisational and strong IT skills, and be committed to the values of Age UK Notts. Experience of providing advocacy is not essential as full training will be given.

As an employee of Age UK Nottingham & Nottinghamshire, you will be eligible for our attractive package which includes 24 days annual leave (Pro Rata), public holidays, flexible working and a 4% employer contribution pension (in line with auto-enrolment rules). You will also have access to a Blue Light Card, BUPA Employee Assistance Programme and a range of retail, travel and lifestyle employee discounts.

Download the job description for full details and follow the link below to apply on our jobs page.

Closing date: 9.00am on Monday, 8th December 2025.

Age UK Notts promotes equality and diversity.

Registered Charity Number: 1067881

At Alzheimer's Society, we're a team of advisors, supporters, fundraisers, researchers, and advocates - united by one purpose: to make life better for everyone affected by dementia.

We're looking for a Company Secretary and Governance Lead to play an important leadership role in ensuring our charity operates to the highest standards of governance, transparency and integrity.

Reporting directly to the Chief Operating Officer and working closely with the Chair of the Board of Trustees, Chief Executive, Executive Leadership Team and Board Committees, this role will shape and strengthen our governance framework to enable confident, informed decision-making that supports delivery of our strategy and impact. This is an outstanding opportunity for a strategic governance leader who can combine technical expertise with strong relationship management and a genuine passion for driving good governance that supports our mission.

Key Responsibilities

• Act as Company Secretary for Alzheimer's Society and its subsidiaries, ensuring compliance with Charity Commission and Companies House requirements.
• Provide trusted advice to the Chair, Board of Trustees and Executive Leadership Team on their legal, fiduciary and regulatory responsibilities.
• Oversee governance arrangements, ensuring effective information flow and clear decision-making structures across the organisation.
• Develop and lead a team of Governance professionals, promoting a culture of high performance, collaboration, accountability and inclusivity.
• Lead the design and continual improvement of our governance framework, embedding transparency, accountability, and evidence-based decision making.
• Serve as Whistleblowing Officer for the Society, and champion integrity and openness in all governance processes.
• Support the governance team to deliver efficient Board and Committee meetings, forward planning, and statutory reporting.
• Foster strong relationships across teams, embedding governance and compliance as enablers of effective, ethical leadership.

About You

You're a confident, collaborative leader who combines professional rigour with empathy, diplomacy and a values-led approach. You bring the strategic insight to advise senior leaders and the operational focus to ensure governance processes run seamlessly.

We're looking for someone who can:

• Demonstrate a strong track record of advising Boards and senior leaders on governance, compliance and organisational risk.
• Bring excellent knowledge of charity law, company law, and the UK governance landscape.
• Communicate complex information clearly and credibly to a range of audiences.
• Lead with authenticity and integrity, building trusted relationships across all levels.
• Drive continuous improvement — from simplifying processes to fostering a culture of learning and accountability.
• Lead and develop a small team, championing collaboration and professional growth.
• Model Alzheimer's Society's values of Determination, Better Together, Compassion and Trusted Expertise in all that you do.

This role is Home-based with occasional travel across England, Wales and Northern Ireland.

Important Dates:

• The deadline for applications is 23:59 on Sunday 30th November 2025.
• Interview invites will be issued from 8th December. 
• Involvement (lived-experience) Panel will take place on 12th December 2025. 
• Competency Panel interview will take place at our Crutched Friar's London Office on 16th December 2025. 
• Candidates will have the opportunity to meet with our CEO and Chair of the Board of Trustees virtually on 17th December 2025.

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Location: Home based, or office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy or home working policy.

About NCVO

We are the charities charity. For over 100 years, NCVO has stood shoulder to shoulder with communities, championing and celebrating voluntary action.

Our membership is made up of over 17,000 voluntary organisations across England, from small, grassroots community groups and social enterprises, to large, far-reaching charities.

We believe that communities are strengthened by voluntary action. We therefore want charities to thrive and be empowered to deliver for people and communities.

​​About the ​​​Services and Partnerships directorate

​​​This role sits within the Services and Partnerships directorate at NCVO, our focus is on delivering practical guidance and support which matters most to charities and voluntary organisations across the UK. We do this through practical support, training, consultancy and by developing partnerships with funders and businesses which are committed to supporting the sector.

​About the Training & Consultancy team

​​At NCVO, we run our consultancy and training services as a social business. We provide cost-effective and high-quality support focused on the areas which matter most to charities. Our work generates income and valuable insights to support NCVO in achieving our mission.

Each year, we reach thousands of learners across England. Our work supports organisations of all sizes and has a wide-reaching impact across the charity sector.

About the role

Our business is growing and we’re looking for a passionate, organised, and innovative team player who can oversee, maintain and scale our business systems and processes. Working closely with our staff consultants, associate team and clients this role is key to ensuring we provide a consistent and professional service; enabling our consultants to meet their targets on income and ensuring we maintain accurate records and reports on our work.

You will ensure every aspect of our income-generating business is effective, including managing our financial processing, delivering effective administration, using our systems for project and client management, and optimising how we operate.

Your experience might come from having held project management, finance, or complex administrative support roles, either in a professional and/or volunteer capacity.

You’ll need to:

• be an effective task-oriented administrator
• have a strong ability to manage and prioritise competing priorities
• enjoy operating in a faced paced environment
• have a keen eye for detail
• be confident and experienced at using and maintaining business systems and software such as Microsoft Dynamics and Power BI
• have experience of working with budgets, contracting and multiple stakeholders
• have a versatile style meaning you’re comfortable working closely with different internal and external stakeholders, building the relationships required to drive forward our work
• be a curious and committed person, who is skilled at anticipating potential opportunities, risks and challenges as well as identifying ways to address these through improved processes and systems.

We don’t expect you to have worked in consultancy or training before, but you’ll need to have both a passion for the charity sector and a strong commercial mindset to ensure the success of our social business.

We want to hear from a diverse range of applicants; whether you have experience in all the areas outlined here (and in our job description) or experience in some with a drive to learn and grow – please do consider making an application. If you require more information or informal discussion about the role, please contact our Lead consultant Sally Stephens by email.

Equality, diversity and inclusion

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

​If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance. 

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922.

How to apply

For more information and to apply, please click on the Apply button. Please complete both parts of our application, quoting the reference SBSO.

If you have any queries regarding our vacancies or experience any issues downloading or submitting your application form, please email us.

Closing date: Wednesday 26 November, 8am. 

Shortlisting date: Wednesday 3 December 2025

Interviews: Monday 15 December 2025

Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days’ annual leave (for full time staff and pro-rata for part-time staff) and office closure between 25 December and 1 January inclusive. After three years' service annual holiday increases to 27 days, and after five years to 30 days, (pro rata for part time staff)
• the option to purchase up to five more days each year
• five days’ volunteering leave (pro rata for part-time staff)
• 2.5 extra ‘wellbeing’ days off during the year
• enhanced pay for maternity/adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home/off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary, into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities.
• The opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme

We’re located a short walk from London King’s Cross station in a modern accessible building, overlooking Regent’s canal.

The role

As Project Manager of a new, three-year partnership project working with military support organisations, you will lead the planning, delivery and performance monitoring of a national programme offering bereavement support to those affected by military deaths. This role requires a balance of excellent organisational skills, partnership management and internal project team management. You will also be expected to have or develop a compassionate understanding of the sensitivities surrounding grief, trauma and military culture.

The postholder will be responsible for implementing project structures, ensuring the delivery of all aspects of the programme, reporting progress to internal and external stakeholders, resolving challenges and providing persuasive and effective leadership of the project to strengthen the networks of care within military and civilian communities.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

The closing date for applications is 5th December 2025. We reserve the right to close applications early as we will interview on a rolling basis as candidates apply. Please be advised that if you do not hear from us by 19 December, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

Are you passionate about upholding the rights of other Disabled people? Would you like to bring your whole self to work? 

Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all.

This role involves working with people across all of Barnet’s diverse communities. Therefore, we’re looking for people with a demonstrable commitment to the social model of disability and equality, with their own direct lived experience of disability, and an ambition to contribute to a fairer society for all.

The successful candidate will spend their time delivering a frontline welfare benefits triaging service with the support of a senior caseworker. 

To succeed, you will need experience of advice work which includes using a benefits calculator and signposting. The role also involves managing our telephone and email inbox into the advice service and obtaining feedback about the service from clients alongside initial advice giving. The role will include some casework including concessionary travel claims when capacity allows and with relevant training. 

You will need excellent communication skills and be unphased by people presenting with multiple issues, often in emotional distress. You’ll be excited by the challenge of learning new things and have a good knowledge of the services used by disabled people. 

In return, we offer a supportive and friendly workplace, with a focused but flexible culture, where you can bring your whole self to work. 

This is a home-based role, with some travel around Barnet needed, approx. 2 days a month. Most of the triaging work can be completed online or over the telephone, but there may be a need for some face-to-face client work from time to time. You will therefore need to live within a reasonable travelling distance of Barnet. Some travel to other venues in London may also be required, for example for staff away days or other meetings.

We encourage flexible working to suit your work/life balance preferences where possible; however, some working days might be determined by appointments. We also operate a Time Off In Lieu (TOIL) system.

To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and how you would use your lived experience of disability to inform your delivery of the role.

The successful candidate must be willing to undergo an enhanced DBS check and have the right to work in the UK. 

Interviews will be held remotely w/c 8th December and will include a pre-prepared scenario question which you will need to submit before the time of your interview.

We are The Trust Partnership; a fast growing and innovative social enterprise helping charitable foundations and almshouses to be better managed and to use their resources more effectively for the benefit of the wider public.  In short, we are having a big impact in philanthropy sector. 

We are excited that we’ve not only been able to build a thriving business, but to do so on strong ethical foundations. The way we look after our staff, our clients and other stakeholders is important to us. We believe it’s possible to be a good business and a profitable one at the same time.

We are looking for someone special to join our growing business. You will be responsible for a portfolio of trusts who require clerking and supported by specialists in grantmaking and administration.  Experience of working with boards of Trustees is essential.

You need to be able to access London easily, sometimes at short notice.Occasional visits to our office in Gloucestershire will also be necessary. You will also be required to undertake a DBS check.

We are looking for a motivated individual with an exemplary work ethic and a professional attitude.  Accuracy is essential and an eye for detail that is balanced with an ability to see the bigger picture. Respect, integrity and emotional awareness are central to the role.

Working with us you will receive the following benefits

·Career progression opportunities 

·Flexible working environment 

·Professional development

·Membership of an employee benefits platform

·Charitable Giving matching up to £200 per annum

·25 days’ holiday per annum plus Bank holidays (FTE)

·Christmas shutdown (included in above)

·Additional day’s contractual leave entitlement after each fifth year of service (up to a total of six days)

·Eyecare voucher scheme.

Social Sync is a UK-based tech for good company revolutionising the way charities and nonprofits fundraise and engage with their audiences. Alongside their Social Sync platform which powers behavioural, omni-channel journeys that react in real time to supporter actions, the organisation also delivers expert managed services to a range of charities, taking a holistic approach which empowers charities to scale their impact.

Pioneers within the space, Charity People is delighted to be partnering with the organisation as they continue to grow, and is heading up the search for a Digital Marketing Manager who will join the team to take ownership of managed service ad campaigns on behalf of their charity clients.

Contract: Full time, permanent role

Salary: £45,000 to £50,000

Location: All Social Sync staff work remotely and this is a home-based role

Benefits: 33 days of paid holiday (pro-rata) inclusive of Statutory Bank Holidays, enhanced maternity and paternity pay, pension contributions

Closing date for applications: 9am on Monday 1st December

Interviews: first stage interviews will be held week commencing the 8th December with second round held week commencing 15th December. Both interview stages will be held remotely.

As Digital Marketing Manager you will hold a key role within the Managed Services team, where you will have responsibility for all elements of the ad campaign lifecycle on behalf of Social Sync's charity clients, from strategic planning and creative direction to hands-on build, execution, optimisation and evaluation.

Core responsibilities within the role will include:

• Lead the strategy, build, and optimisation of all managed service ad campaigns
• Ensure every penny of client ad spend generates maximum ROI
• Become the internal expert on all major digital advertising platforms and trends
• Provide clear, data-driven evaluation that informs future client campaign strategies

We're keen to speak to highly driven and results motivated Digital Marketing Managers with experience in developing, implementing and monitoring digital advertising campaigns and would love to hear from anyone with the following key skills and experience:

• Proven, hands-on experience in strategy, execution, and evaluation of large-scale digital advertising campaigns, particularly across Meta Ads and/or TikTok
• Deep technical proficiency in ad platform interfaces, pixel implementation, and tracking systems.
• Strong analytical skills with the ability to translate complex data into clear, actionable commercial insights
• Experience managing significant ad budgets and a demonstrable track record of achieving high ROAS
• Expert within the non-profit sector and strong understanding of fundraising acquisition strategies
• Excellent communication skills, capable of explaining complex paid media strategies simply to non-technical stakeholders

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Social Sync is a UK-based tech for good company revolutionising the way charities and nonprofits fundraise and engage with their audiences. Via their Social Sync platform, which works across Facebook, JustGiving, GoFundMe and branded pages, as well as WhatsApp and SMS, the organisation powers behavioural, omni-channel journeys that react in real time to supporter actions. This unique insight enables charities to raise more, engage more deeply, and unlock the full potential of their supporters.

Real pioneers within the space, Charity People is delighted to be partnering with the organisation as they continue to grow, and is leading the charge to recruit a Digital Supporter Journey Manager to join the team.

Contract: Full time, permanent role

Salary: £40,000 to £45,000 per annum

Location: All Social Sync staff work remotely and this is a home-based role

Closing date for applications: 9am on Monday 1st December

Interviews: first stage interviews will be held week commencing the 8th December with second round held week commencing 15th December. Both interview stages will be held remotely.

As Digital Supporter Journey Manager you will have strategic ownership of supporter journeys delivered by Social Sync's managed service clients; designing journeys that convert, retain and inspire supporters across channels including WhatsApp, Messenger, Email, SMS and Instagram DMs. You will also champion Social Sync's sector leadership in WhatsApp journeys - developing best practice, showcasing impact, and shaping how charities use conversational messaging to drive fundraising success.

Your core remit will include:

• Owning and overseeing the implementation of omni-channel supporter journeys
• Leading on the design and testing of journeys to improve campaign outcomes through better supporter engagement
• Working closely with key internal stakeholders internally to ensure journeys are integrated into wider campaign strategies
• Provide analysis and reporting on supporter journeys, sharing insights with clients and internal teams to inform future activity

We're keen to speak to candidates who combine behavioural insight, campaign expertise and technical know-how, and would love to hear from anyone with the following key skills and experience:

• Proven experience in supporter journey design and implementation for fundraising campaigns, with a passion for testing new innovative channels and approaches
• Strong knowledge of digital communication channels and techniques to drive supporter engagement and fundraising performance.
• Experience of working with CRM, marketing automation, or journey-building platforms.
• Analytical skills with the ability to interpret performance data and use insights to drive improvements.
• Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.
• Knowledge of fundraising regulations, data protection, and relevant UK marketing standards.

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Come and join our team!

We are looking for an exceptional individual to join our busy team at LimeCulture, the UK’s leading sexual violence training and consultancy organisation. LimeCulture is at the forefront of supporting organisations to build safer, more inclusive cultures, and we recognise the vital role that HR practitioners play in this work.

We are seeking an experienced HR professional with a passion for developing and delivering impactful, trauma-informed training. The successful candidate will have experience supporting investigations into allegations of sexual misconduct and a strong understanding of how to prevent and respond to sexual harm within organisations. Experience of working in safeguarding or related fields would be an advantage.

As a Training and Consultancy Manager, you will lead the planning, development and delivery of high-quality, engaging training programmes that strengthen the knowledge and confidence of professionals and organisations to respond effectively to victims and survivors of sexual violence. You will also contribute to a range of consultancy projects, working with clients across the statutory, education, and corporate sectors,  including police forces, universities, health services, and private sector partners.

This is an exciting opportunity to use your HR expertise to influence culture change, support safer practice, and make a tangible difference in how organisations prevent and respond to sexual violence.

Join MSI UK as a Lead Analytics Engineer and make a real impact with your skills.

Are you ready to lead transformative analytics in a mission-driven organisation? At MSI Reproductive Choices UK, we’re looking for a Lead Analytics Engineer to shape the future of data-driven decision-making in one of the world’s leading providers of sexual and reproductive healthcare.

Hours: Full time, 35 hours per week
Contract: Permanent
Salary: £58,969.32 - £64,866.26 (Depending on experience)

The Role

As Lead Analytics Engineer, you’ll:

• Design and deliver impactful analytics solutions using Power BI and Azure Analysis Services.
• Lead a team of analytics professionals, mentoring and setting best practices.
• Introduce machine learning and AI to support predictive insights.
• Collaborate with stakeholders to drive data-informed decisions across the organisation.

What You’ll Bring

• Proven experience in analytics, BI, or data science with both hands-on technical delivery and leadership responsibilities.
• Expertise in Power BI, SQL, and semantic modelling.
• Experience applying ML / AI techniques (e.g., predictive modelling, NLP) to real-world problems.
• Excellent communication skills and a passion for mentoring.
• A degree in a relevant field or equivalent experience;
• Relevant certifications in Power BI, Azure, or data science are a plus.

What We Offer – More Than Just a Job
We support your wellbeing, growth, and work-life balance with a range of benefits:

Financial Benefits

• Competitive salary with clear progression
• Up to 5% employer pension contribution
• Blue Light Card discounts

Health & Wellbeing

• 24/7 Employee Assistance Programme
• GP consultations via Doctor Line
• On-site Mental Health First Aiders

Work-Life Balance

• Bank holidays and weekends off
• Birthday bonus day off
• Family-friendly policies

Career Development

• Training and development
• Accredited apprenticeship opportunities
• Clear career progression routes

Ready to lead with data? Apply now and drive meaningful change.

Role Description

The Funding and Insights Officer supports the Head of Funding and Partnerships (HFP) in delivering HACT’s fundraising and income generation objectives in line with the organisation’s business strategy. This role focuses on identifying new business and funding opportunities, conducting market, sector and competitor research, and generating actionable insights to support HACT’s marketing, customer engagement, and income generation strategies.

The postholder will play a key role in shaping HACT’s understanding of the external environment, including trends in housing, social impact, and innovation. Reporting to the HFP, they will contribute to fundraising applications to trusts, foundations, and corporates, support the services team in developing compelling and proposals for HACT’s research and consultancy work, and carry out desk-based market research to inform the activities of the marketing and customer teams.

The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while prioritising effectively to meet deadlines.

Responsibilities

Key responsibilities include:

• Conduct market, sector and competitor research to identify trends, opportunities, and risks relevant to HACT’s programmes and services
• Produce intelligence reports and briefings to inform marketing campaigns, customer outreach, and strategic planning
• Identify and assess potential funders, partners, and clients aligned with HACT’s mission and services
• Support the HFP in preparing proposals, funding applications, and sponsorship pitches
• Support the HFP to produce compelling performance and evaluation reports for funders and other donors
• Maintain and update a bank of proposal templates and sector insights
• Support the services team in the development of professionally written proposals
• Collaborate with marketing and customer teams to target organisations and contacts for campaigns
• Use CRM systems to track business development activities, monitor proposal and funding application progress, and report key metrics
• Maintain accurate records of engagement, income, and pipeline development

Required skills

Essential skills and experience

• Experience securing new funding opportunities or partnerships (commercial or charitable)
• Strong written communication skills with the ability to produce persuasive content
• Proficient in using research tools and databases (e.g. Charity Commission, Companies House)
• Ability to synthesise complex information into actionable insights
• Strong relationship-building and collaboration skills across teams
• Excellent time management and prioritisation

Desirable skills and experience

• Experience of measuring and reporting on project impacts
• Familiarity with CRM systems and data tracking
• Understanding of marketing and customer engagement strategies
• Knowledge of the UK social housing sector either professionally or through lived experience

Job accountabilities

• Support the HFP in delivering strategic growth and income targets
• Maintain a pipeline of opportunities and sector intelligence
• Collaborate across teams to ensure alignment of business development activities
• Produce high-quality proposals and insights that support HACT’s professional services, customer and marketing teams
• Actively model HACT’s values and behaviours by consistently demonstrating collaborative, supportive and respectful working with internal and external stakeholders and contribute to an inclusive and respectful culture

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.

About HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skillls and experience meet the key skills points in the job description.

Interviews expected to take place the week commencing the 8th December.

People Partner - Employee Relations

We are seeking a confident and supportive People Partner with strong employee relations experience to help create a positive, fair and engaged workplace.

Position: People Partner – ER
Salary: £40,000 to £45,000 per annum
Location: Remote with occasional travel
Hours: Full time, 37 hours per week
Contract: Permanent

Closing date: 30th November 2025
Interview date: Week commencing 8 December 2025

About the role

This is a key role within a values driven People team, providing expert advice and coaching on employee relations to managers and leaders across the organisation. You will help ensure every colleague is treated fairly and consistently, while guiding managers through complex situations with empathy and confidence.

You will support a positive workplace culture by building strong relationships, offering constructive solutions, and helping managers develop good people management skills. Your work will help maintain legal compliance, improve processes, reduce organisational risk and strengthen employee engagement.

Key responsibilities include:

• Acting as the first point of contact for complex employee relations queries
• Advising on disciplinary, grievance, capability and performance issues
• Leading on mediation and conflict resolution
• Ensuring cases are handled fairly, consistently and in line with employment law
• Reviewing and updating policies and procedures
• Coaching managers to handle ER issues confidently
• Delivering training on people management and ER topics
• Supporting employee wellbeing and engagement initiatives
• Producing reports and analysing ER data to identify trends
• Managing exit interviews and feedback
• Supporting strategic projects linked to people and culture

About you

You will be an approachable professional who can build trust with managers and staff at all levels. You will combine a calm and supportive style with clear judgment and the confidence to challenge where needed.

Essential skills and experience:

• Strong experience managing complex employee relations cases
• CIPD Level 5 or equivalent experience
• Strong understanding of employment law and HR best practice
• Experience developing and implementing ER policies
• Excellent communication and interpersonal skills
• Confident advising and coaching managers
• Ability to analyse data and present findings clearly
• Ability to handle sensitive and confidential matters with discretion
• Strong problem solving skills and a proactive approach

Desirable:

• Experience delivering training workshops
• Experience working in a charity or not for profit setting
• BSL knowledge or willingness to learn

About the organisation

You will be joining a well established charity that works to improve the health, wellbeing and independence of deaf people across the UK. The organisation provides care, therapy, advocacy and specialist community services, delivered by deaf people for deaf people in British Sign Language. They are one of the largest disabled people’s organisations in the UK and aim to be the leading voice and partner for deaf health and wellbeing.

To Apply

You will be redirected to our client’s website to complete an online application for this role, there is also a BSL video translation of the job description.

Other roles you may have experience of could include HR Advisor, Employee Relations Advisor, HR Business Partner, People Partner, HR Consultant, HR Officer, HR Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Over the last four years, the current Head of Funding & Partnerships has secured over £10m from trusts, foundations and housing associations to help HACT deliver its charitable purpose. In the next three years, our objective is to increase this amount. We want to hear from you if you believe you can support HACT deliver on our ambition. 

ROLE DESCRIPTION

The Head of Funding and Partnershipsis a key member of HACT’s Leadership Team and leads the organisation’s business development, tendering and fundraising function. As part of the management tier, the role is responsible for scaling HACT’s impact across and beyond the housing sector through innovative commercial approaches, strategic fundraising, and exceptional customer relationships.

This position combines fundraising expertise, partnership building, developing and maintaining high-value relationships with funders, partners, and clients, as well as market intelligence. It identifies new opportunities for R&D development, pipeline growth, product sales and tender submissions while managing core business development activities that support HACT’s strategy.

The Head of Funding and Partnerships creates and executes annual fundraising and commercial plans, fosters collaborative relationships across the organisation, and embodies HACT’s values through transparent, supportive leadership. From time to time, the role presents to the Trustee Board and provides strategic advice and leadership to the executive team.

JOB PURPOSE

To lead HACT's fundraising, tendering and business development function, delivering ambitious fundraising targets while providing strategic market insights that drive organisational growth and innovation.

Responsibilities

Strategic fundraising leadership

• Create and deliver a fundraising strategy aligned with HACT's business strategy and ambitious growth target, with annual and multi-year targets
• ·Identify new funding opportunities through market research, relationship building, and strategic intelligence
• Lead the development of high-quality tender responses and proposals
• Maintain a register of frameworks and procurement opportunities aligned to HACT’s strategic priorities
• Oversee the production of high-quality client proposals within agreed deadlines, ensuring compelling cases for support

Partnership building:

• Develop and maintain relationships with corporate sponsors, foundations, and other organisations to create mutually beneficial partnerships.
• Manage existing funder relationships to ensure satisfaction, retention, and growth of funding commitments
• Support cross-sector collaborations, innovation pilots and consortium funding bids.

Market intelligence & business development

• Contribute to organisational strategy development through participation in Leadership Team activities
• Proactively identify collaboration and innovation opportunities, supporting business growth and diversification
• Provide market insights that enable R&D development, supporting innovation and new service creation and market analysis to support pipeline growth in new markets and enhance existing product sales
• Collaborate with colleagues to identify emerging trends and opportunities in the housing and social value sectors
• Contribute to strategic decision-making through robust market intelligence and competitive analysis

Cross-functional collaboration

• Work closely with the Head of Communities and Projects to ensure project delivery meets funder expectations, leading on managing key grant funding relationships
• Work closely with the Head of Marketing to align fundraising and marketing strategies for maximum impact
• Work closely with the Head of Services to create proposals that maximise income opportunities
• Work closely with Head of Customer to identify commercial opportunities and enhance service delivery, using insights form Social Value Insight to strengthen funding propositions.
• Work with the Head of Business Functions to develop commercial pricing and funding models and ensure compliance with due diligence and funder requests.
• Support colleagues across the organisation by providing proposal support, market insights and funding intelligence

Team leadership & operational excellence

• Line manage and develop the Funding and Insights Officer, providing coaching, guidance, and performance management
• Develop and implement Service Level Agreements (SLAs) for proposals and grant applications to ensure consistency and quality
• Establish accessible, reliable management information systems to track performance and inform decision-making
• Ensure efficient processes and systems that support high-quality proposal development, tender submissions and relationship management
• Leverage AI tools and platforms to enhance business development processes
• Champion the adoption of AI-enabled solutions to improve productivity, personalise engagement strategies, and uncover new opportunities for innovation and collaboration.

Strategic leadership & culture

• Actively model HACT's values and behaviours by consistently demonstrating supportive, transparent and collaborative leadership
• Contribute to an inclusive and respectful organisational culture through positive leadership and team engagement
• Lead by example as a key member of HACT's Leadership Team, embodying our values across all internal and external relationships
• Champion cross-functional collaboration and knowledge sharing to maximise organisational effectiveness

REQUIRED SKILLS

Experience & skills

• Proven track record in senior fundraising roles, with demonstrated success in securing and managing significant grants from charitable foundations, government, and other funding bodies
• Demonstrated success in proposal writing, developing tenders and commercial bids
• Strong background in business development and market research, ideally within the charitable or public sector
• Experience in relationship management with high-value stakeholders and complex funding organisations
• Strong communication, influencing and project management capabilities
• Demonstrated ability to create and deliver strategic fundraising plans aligned with organisational objectives
• Strategic thinking ability combined with practical execution and attention to detail
• Resilience and adaptability in a dynamic funding environment.
• Knowledge of the social housing sector (desirable).
• Ability to identify and apply AI-driven tools to enhance business development activities and using AI to streamline workflows, personalise engagement strategies and uncover new growth opportunities.

Knowledge & understanding

• Deep understanding of the UK funding landscape, including charitable foundations, government funding streams, public procurement frameworks and social investment
• Knowledge of the housing sector, social value, or community development preferred
• Understanding of R&D funding mechanisms and innovation support programmes
• Familiarity with grant management processes and funder compliance requirements
• Knowledge of market research methodologies and competitive intelligence gathering

Personal qualities

• Exceptional relationship-building and networking skills with ability to engage stakeholders at all levels
• Strategic mindset with ability to identify opportunities and translate them into actionable plans
• Strong communication and influencing skills, both written and verbal
• Collaborative leadership style that embodies transparency, respect, and inclusivity
• Excellent project management and prioritisation skills with ability to manage multiple complex workstreams
• Resilience and adaptability in a dynamic funding environment
• Passion for HACT's mission and commitment to social impact in the housing sector

Technical competencies

• Proficiency in CRM systems and database management for relationship tracking (ideally HubSpot or Salesforce)
• Advanced skills in proposal writing, bid development, and presentation creation
• Experience with project management tools and budget management systems
• Understanding of due diligence processes and compliance requirements
• Knowledge of social impact measurement and evaluation frameworks

Desirable requirements

• Professional qualifications in fundraising (IoF membership) or business development
• Experience working in or with housing associations, local authorities, or social housing sector
• Knowledge of social value frameworks and impact investment principles
• Experience in managing EU or international funding programmes
• Understanding of research and development processes in policy or practice areas

JOB ACCOUNTABILITIES

• Leads the successful delivery of strategic fundraising and business development projects, ensuring high-quality outputs, stakeholder engagement, and funder satisfaction.
• Secures project funding through strategic relationship-building, proposal development, and targeted fundraising activities.
• Develops and maintains accessible management information systems to support .
• Implements service level agreements (SLAs) for proposals to ensure consistent quality and timely delivery across grant applications and business development outputs.
• Builds new relationships with charitable funders while sustaining and growing existing partnerships to diversify income streams.
• Embeds HACT’s values through inclusive leadership, fostering a collaborative culture and modelling best practice across the organisation.

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

ABOUT HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skills and experiences meet the key skills points in the job description.

Interviews expected to take place on week commencing the 15th December. 

Do you thrive on building meaningful relationships? Are you passionate about making a difference through fundraising, marketing, or customer service? Do you have strong local knowledge of Derbyshire and its communities? If so – this could be your perfect role!

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting conditions and terminal illnesses as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

As our service continues to grow, we're looking for a passionate and people-focused Community Fundraiser to join our friendly, driven and dynamic Income Generation & Marketing Team – and help us reach even more families.

Location: You will be based at the Hospice in Loughborough full time for the first six months, moving to a hybrid contract thereafter.
There is a requirement to travel around the East Midlands – mainly covering Derbyshire and Northwest Leicestershire (Coalville, Ashby) – for events, meetings and community engagement.

Hours of work: 37.5 hours per week – Monday to Friday, 9:00am–5:00pm, with occasional evening and weekend work to support events and fundraising activities.

About the role

As Community Fundraiser, you will be responsible for delivering relationship fundraising activity within the Derbyshire area. This includes building and managing relationships with:

· Community Groups

· Schools

· Local Authorities

· Community-based Businesses

· Individual Supporters

With a focus on generating income, you'll work to strengthen connections and inspire people to support Rainbows through donations, events, and volunteering.

Some of the key responsibilities include (but not limited to):

· Growing income by developing relationships with supporters in your area.

· Maximising donor engagement, retention and loyalty through meaningful relationship management.

· Coordinating and delivering community fundraising activities and supporting third-party fundraisers.

· Ensuring compliance with the Fundraising Code of Practice.

· Maintaining accurate records and data using our CRM system.

· Collaborating with colleagues to deliver tailored communication and cultivation strategies.

· Recruiting, training and supporting proactive volunteers to represent Rainbows in the community.

• Further responsibilities in the role can be found by downloading the Job Description.

Requirements

· A fundraising, customer-facing sales, or marketing role.

· Building relationships with individuals from all walks of life.

· Delivering presentations or speaking confidently to groups.

· Communicating clearly and effectively – both in writing and verbally.

· Further requirements can be found by downloading the Person Specification.

Our Benefits include:

· Free onsite parking at the Hospice, Lark Rise, Loughborough.

· Hybrid working location after 6 months (Need to be in the Hospice to start with).

· Eligibility to join blue light card discount scheme and Company Shop.

· Healthcare Cashback plan.

· Life Assurance.

· 27 days holiday plus bank holidays.

· Contributory pension scheme or Salary Sacrifice Pension Scheme.

· Affordable meals at the Hospice, Lark Rise, Loughborough.

· Free Tea, Coffee and Fruit whilst at the Hospice.

· Free access to an employee assistance programme.

· Wellbeing support and access to Mental Health First Aiders.

· Unofficial benefits: Fun events, All staff away days, Guest visitors.

For further information about this role and the responsibilities please contact Gary Farnfield, Community Fundraising Manager.

To apply for the role please click ‘apply now’ to complete an online application form. If you require an alternative method of applying or would like to discuss reasonable adjustments further, please contact the Recruitment Team.

This role is subject to a Standard DBS (Disclosure and Barring Service) check and comprehensive pre-employment screening, including employment referencing covering the past five years.

Please note: We reserve the right to close this advert early if we receive a high volume of suitable applications. We encourage candidates to apply as soon as possible to avoid disappointment.