Client service manager jobs

About HOST 

HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges. 

And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive. 

We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term. 

In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future. 

Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world. 

About the Role

As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community. 

You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values. 

This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow. 

Core Responsibilities

1. Hosted Partner Onboarding and Development 

• Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems. 

• Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities. 

• Ensure all onboarding documentation, contracts, and systems are completed accurately. 

• Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation. 

• Track onboarding milestones and ensure timely transitions from application to full hosting. 

2. Hosted Partner Journey Development 

• Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal. 

• Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services. 

• Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values. 

• Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows. 

3. Partner Communication and Engagement 

• Maintain consistent, high-quality communication with partners throughout the onboarding and early development process. 

• Ensure partners have access to the right guidance, templates, and training resources. 

• Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement. 

• Contribute to the Project Hosting Bulletin and updates for new HPs. 

4. Documentation, SOPs, and Training 

• Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management. 

• Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes. 

• Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle. 

5. Risk Identification and Escalation 

• Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks. 

• Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation 

• Maintain accurate documentation of risk assessments and onboarding decisions. 

6. Collaboration and Service Improvement 

• Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs. 

• Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems. 

• Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience. 

7. Growth and Learning Areas (Development Focus) 

• Develop leadership in onboarding design and service improvement. 

• Contribute to testing and adoption of HOSTHub features that enhance the HP journey. 

• Support the Partnerships Circle in developing standardised partner support materials. 

Required Experience 

• 3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment. 

• Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners. 

• Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts. 

• 2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data. 

• Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically. 

• Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency. 

• Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences. 

• Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously. 

• Experience handling compliance checks, screening, or due diligence processes is highly desirable. 

• Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills. 

At HOST, we believe change starts with people who care.

If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.

The Jobs, Education and Training (JET) team works with young people facing homelessness to support them into meaningful and appropriate employment, training opportunities, apprenticeships, volunteering, and education. As part of our delivery, we have developed a weekly ESOL group for young people looking to improve their spoken English, many of whom are young refugees and asylum seekers. Your role would involve the planning, preparation and delivery of these non-formal education sessions as well as delivering wider 1:1 JET casework. While you will work with all young people in the service, this role will focus on developing our JET delivery for young refugees, asylum seekers and those with English as a second language. You will also spend approximately 1 day per week helping us to deliver our core day-centre service.

• Permanent, full-time role in the Youth Work Team
• Salary: £31,200-£34,736
• Deadline to apply: 9am Monday 24 November

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

The Role

The role of the support workers will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Considering each person as an individual
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Understanding of safety planning
• Experience with de-escalation, recognising and mitigating risks.
• Experience of working with challenging behaviour
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Good time keeping skills – Essential
• To attend all mandatory training including safeguarding and GDPR
• To work autonomously in a fast-paced environment and under pressure
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family
• Maintaining accurate records, detailing interventions
• Ensuring that outcomes, outputs and impact are recorded
• Providing administrative support to the team
• Attend reflective practice, clinical supervision, peer supervision and line management supervision
• Create and maintain good working relationships with partner agencies
• Follow workplans and actively participate in training and development
• Provide and manage resources for clients and staff

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations
• Ability to prioritise and manage workload
• Ability to involve clients and carers in all aspects of work
• Empathy and non-judgemental approach
• Good communication skills
• Capacity to work within an agreed shift pattern
• Experience of delivering information and advice (housing, benefits, debt etc)
• Experience of non-clinical, therapeutic interventions like psychoeducation
• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports
• Car driver with sole ownership of a vehicle and willingness to travel to locations would be desirable.
• Ability to work out of hours and on weekends

Personal Independence Coordinator Team Leader Salary £31,489 Full Time 35 hours per week

Do you want a job that makes a positive difference in people’s lives?

Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator Team Leader.

PICs work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks.

If you are passionate about making a difference to the lives of people in the community, and those who care for them and want to contribute to an organisation which is continuously striving to improve, then we would love to hear from you.

We are committed to providing a flexible and productive working environment for all employees. Evolving technology and communication platforms enable employees to work in new and different ways, where we can meet our stakeholder needs and continue to deliver against our charitable objectives. We recognise the importance of supporting employees to have greater personal choice and maintain a healthier work/life balance.

Full training will be provided; the important qualities we are looking for are:

 Excellent communication and listening skills

 A positive attitude and the ability to problem solve

 A cheerful, friendly and outgoing personality

 The ability to work flexibly, alone and as part of a team

Closing date for applications: 9am Wednesday 12th November

Interview Dates: Tuesday 18th November 2025

We Are Survivors are excited to be on the search for a Social Worker to come and join our ever-growing team. In our efforts to ensure that NO male survivor is left behind, we are expanding and looking to fill the following roles:

You'll play a key role in supporting clients, managing communications, supporting in relationship management across the partnership. As well as working with partners like Pennine Care and TRC, you will work closely with our community development team and criminal justice teams to ensure survivors have access to the right support.

Why Join Us?

· a competitive salary.

· annual leave package with incremental rises plus bank holidays.

· company sick pay.

· Birthday annual leave.

· monthly clinical supervision.

· pension contribution.

· and a range of discount and benefit programmes.

We're looking for a Day Centre Receptionist, someone who can be the first point of contact at our busy day centre in Camden, where as many as 70 young people a day regularly access for support. The receptionist will be embedded within our Youth Work team, providing both an administrative and young people focused role. The role will suit an approachable and dynamic individual, who thrives working under pressure and is motivated to deliver the best possible service to young people.

• Permanent, full-time role in the Youth Work Team
• Salary: £31,200-£34,736
• Deadline to apply: 9am Monday 24 November

The Manna Day Centre is a drop-in Centre for homeless and vulnerably housed single men and women. It is run by a team of project workers, under the Director, who are responsible for its smooth operation. Basic Services offered include food, showers, clothing, housing & welfare advice, medical care, and access to laptops. The Centre opens to service users 7 days a week, 8.30am– 1.30pm. The working week for this post is Monday to Friday, 9.00am to 4.00pm each day.

Housing & Welfare Advice Workers must have a commitment to homeless people, which includes acceptance and respect. Responsibilities are shared among the team according to needs, skills and aptitudes. The annual salary is negotiable (depending on your experience) ranging from £31,746 to £36,678. Benefits include a pension scheme, travel loans and 25 days annual leave (plus time in lieu of bank holidays worked).

Those applying for this post should have:

· Experience providing housing and welfare advice with a focus on clear, supportive communication

· Confidence in handling a busy and varied caseload, including complex casework

· Comfort working with people facing homelessness or housing difficulties

· A kind, non-judgmental, and person-centred approach

An application form, Job Description & Person Spec can be found on our website.

Closing date: 21/11/2025

Interview date: 09/12/2025

The Talent Set are partnered with leading Health organisation who is seeking a Senior Media and PR Manager – Policy, Campaigns and Public Health to join their ambitious media and PR team. This is an exciting time to join the organisation as they launch a new five-year strategy this autumn to supercharge efforts to transform lives. This role is a fixed-term, 12-month contract.

Key responsibilities

• Develop and lead the delivery of ambitious annual media and PR plans for the charity's policy, campaigns, and public health activities, ensuring alignment with the new overarching strategy.

• Lead media and PR activity to build profile that increases the charity's influence, engagement, and support among target audiences.

• Champion the needs of people affected by breast cancer within the media.

• Engage key policy decision-makers and the NHS with the charity's calls to action.

• Communicate vital early detection health information and messaging to health professionals and the public.

• Digest and translate complex health information and policy subjects into accessible and engaging copy for the media at pace.

• Apply an instinctive news sense to identify proactive and reactive media opportunities to secure impactful media profile and share of voice.

• Work closely with colleagues to forward plan and maintain tight alignment and consistency across all communications output, demonstrating a strategic mindset.

• Play a key part in supporting the day-to-day leadership of the wider media and PR team.

• Effectively prioritise multiple and complex projects, handling conflicting demands and tight deadlines.

Person Specifications

• Excellent ability to build and nurture impactful relationships, both internally and externally, at all levels.

• An effective negotiator with the ability to balance complex and sensitive stakeholder needs to secure media profile that delivers critical information to key audiences.

• A sensitive communicator in interactions with people affected by cancer who support the charity’s work.

• Strong experience working in health communications, and media/PR relations environments.

• A natural planner with a strategic mindset who considers the bigger picture.

• Proven ability to digest and translate complex health information and policy subjects into accessible and engaging copy for media.

• Proven ability to prioritise multiple and complex projects and manage conflicting demands and tight deadlines.

What’s on Offer:

• This is a 12 month FTC, starting as soon as possible. 
• Hybrid working set-up - 2 days a week in central London 
• Salary banding £47,000-£52,000
• Full-time role, due to the busy nature of the role we can only consider applications who can work 5 days. If you already work in a job share, we could consider two applications from candidates who have previous worked in that setting together. 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Job Title: Account Handler
Location: Unity Insurance, Lancing, West Sussex, BN15 8UW
Salary: £26,199 per year, Band C, Level 3
Hours: Full-time, 35 hours per week
Contract: Permanent

About the Role:

We’re Unity Insurance, part of the Scouts, and we’re passionate about helping charities, youth groups, and organisations like the Scouts and Guides protect what matters most.

We’re a small, friendly team with a big heart — and we’re looking for a positive, customer-focused Account Handler to join us. If you have experience in insurance and enjoy helping people, we would love to hear from you!

What you’ll do as an Account Handler:

• Be the first point of contact for our clients
• Provide quotes, advice, and ongoing support
• Manage renewals, policy updates, and claims
• Recommend additional products to help clients stay protected
• Ensure all administration is accurate and completed on time
• Deliver excellent customer service and help us grow our client base

What we’re looking for as an Account Handler:

• Experience in insurance and customer service
• Understanding of youth organisations or small charities (desirable)
• Good knowledge of insurance principles and FCA guidelines
• Confident using computers and insurance systems
• Working towards or holding insurance qualifications (desirable)
• A genuine passion for helping others

Why join us?

• At Unity, your work makes a real difference. You’ll be supporting the amazing organisations that help young people gain skills for life — and you’ll do it alongside a welcoming, supportive team.
• We also offer great training, opportunities to develop your skills, and the chance to get involved in volunteering and projects that matter

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas

• Flexible working hours and hybrid options

• Work in a way that suits you, your role, and your department

• Double-matched pension up to 10% of gross salary

• Family-friendly employer with generous family leave

• Learning and development opportunities via our internal learning hub

For a full list of our benefits click .

Closing date for applications: 23:59pm Friday 21st November 2025.

Interviews will be on an ongoing basis until the position is filled.

We reserve the right to close this role early. If you're interested, we encourage you to apply as soon as possible.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Ref DAP 252

Closing date: Wednesday, 26th November 2025 at 9:00am

Are you a proactive, collaborative and highly efficient individual who has a proven record of working in services providing administrative support in a busy, pressurised environment?  Do you have experience managing Customer Relationship Management systems, including inputting data and creating reports, and of working in services which provide support to people who have faced adversity and disadvantage?

If so, join St Giles as a CRS Data/Admin Processor where, as part of a high-performing multi-agency team, you will provide vital administrative support to teams across one or more contracts awarded by the HMPPS to deliver Wellbeing services in Wales.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will monitor and manage the receipt of referrals from Probation through the Customer Approved System (CAS) and ensure all inputting is accurate and within agreed timescales and provide regular activity reports to the Wellbeing Manager.  You will act as the primary point of contact for all enquiries, external and internal, to ensure communication channels are clear and effective, while also liaising with external stakeholders (such as prisons), delivery partners, spot purchase providers and other agencies to arrange appointments, referrals, and generally ensure information exchanged is done in a clear, timely and effective manner.

We will also count on you to develop and maintain processes for recording and monitoring resource allocation such as staff and volunteer expenses, spot purchase expenditure, training and provide regular reports to the Wellbeing Manager, plus provide administration for meetings, including bookings, invitations and minute-taking.  Proactively adopting a learning approach to the role, improving skills and knowledge to continue providing a high-quality service for service users is also a key element of this role.

What we are looking for

• An understanding of the barriers faced by people with complex and multiple needs
• The ability to manage their workload including prioritising tasks and communicating with colleagues where delegation or allocation is required.
• Experience of creating and communicating performance and budgetary reports in a variety of formats
• Proficient in inputting data onto Customer Relationship Management Systems accurately and within agreed deadlines
• Ability to coach volunteers so they understand the necessary processes as part of their role
• Strong interpersonal, relationship-building and communication skills, verbal and written
• Excellent IT skills and a professional, empathetic and flexible approach to your work

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

Prosesydd Gweinyddol/Data CRS

A ydych chi'n unigolyn rhagweithiol, cydweithredol a hynod effeithlon sydd â hanes profedig o weithio mewn gwasanaethau sy'n darparu cymorth gweinyddol mewn amgylchedd prysur, dan bwysau? Oes gennych chi brofiad o reoli systemau Rheoli Perthnasoedd Cwsmeriaid, gan gynnwys mewnbynnu data a chreu adroddiadau, ac o weithio mewn gwasanaethau sy'n darparu cymorth i bobl sydd wedi wynebu adfyd ac anfantais?

Os felly, ymunwch â St Giles fel Prosesydd Gweinyddol / Data CRS lle, fel rhan o dîm amlasiantaeth perfformiad uchel, byddwch yn darparu cymorth gweinyddol hanfodol i dimau ar draws un neu ragor o gontractau a ddyfarnwyd gan y Gwasanaeth Carchardai a Phrawf EF (HMPPS) i ddarparu gwasanaethau Llesiant yng Nghymru

Am Ymddiriedolaeth St Giles
Elusen uchelgeisiol, sefydledig sy'n helpu pobl sy'n wynebu adfyd i ddod o hyd i swyddi, cartref a'r cymorth cywir y mae ei angen arnynt. Yn ganolog i'n hethos mae ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth a bod mewn gang, yn allweddol i newid cadarnhaol mewn eraill.

Am y rôl allweddol hon

Bydd ein hymgeisydd llwyddiannus yn monitro ac yn rheoli derbyn atgyfeiriadau gan y Gwasanaeth Prawf drwy'r System Cymeradwyaeth Cwsmeriaid (CAS), yn sicrhau bod yr holl fewnbynnu yn gywir ac o fewn yr amserlenni y cytunwyd arnynt, ac yn darparu adroddiadau gweithgarwch rheolaidd i'r Rheolwr Llesiant. Byddwch yn gweithredu fel y prif bwynt cyswllt ar gyfer pob ymholiad, allanol a mewnol, i sicrhau bod sianeli cyfathrebu'n glir ac yn effeithiol, wrth hefyd gysylltu â rhanddeiliaid allanol (megis carchardai), partneriaid cyflawni, darparwyr prynu ar y pryd ac asiantaethau eraill i drefnu apwyntiadau, atgyfeiriadau, ac yn gyffredinol sicrhau bod gwybodaeth a gyfnewidir yn cael ei gwneud mewn modd clir, amserol ac effeithiol.

Byddwn hefyd yn dibynnu arnoch i ddatblygu a chynnal prosesau ar gyfer cofnodi a monitro dyrannu adnoddau, megis treuliau staff a gwirfoddolwyr, gwariant prynu ar y pryd, hyfforddiant, a darparu adroddiadau rheolaidd i'r Rheolwr Llesiant, yn ogystal â darparu gweinyddiaeth ar gyfer cyfarfodydd, gan gynnwys archebion, gwahoddiadau a chymryd cofnodion. Mae mabwysiadu dull dysgu yn rhagweithiol yn y rôl, gwella sgiliau a gwybodaeth i barhau i ddarparu gwasanaeth o ansawdd uchel i ddefnyddwyr gwasanaeth, hefyd yn elfen allweddol o'r rôl hon.

Am beth rydym yn chwilio 

• Dealltwriaeth o'r rhwystrau mae pobl gydag anghenion cymhleth a lluosog yn eu hwynebu.
• Y gallu i reoli llwyth gwaith, gan gynnwys blaenoriaethu tasgau a chyfathrebu â chydweithwyr lle mae angen dirprwyo neu ddyrannu.
• Profiad o greu a chyfathrebu adroddiadau perfformiad a chyllidebol mewn amrywiaeth o fformatau.
• Hyfedr wrth fewnbynnu data ar Systemau Rheoli Perthnasoedd Cwsmeriaid yn gywir ac o fewn terfynau amser y cytunwyd arnynt.
• Y gallu i hyfforddi gwirfoddolwyr fel eu bod yn deall y prosesau angenrheidiol fel rhan o'u rôl.
• Sgiliau rhyngbersonol, meithrin perthynas a chyfathrebu cryf, ar lafar ac yn ysgrifenedig.
• Sgiliau TG ardderchog ac ymagwedd broffesiynol, empathig a hyblyg at eich gwaith.

Sylwer: Fel sefydliad sy'n gweithio gyda phlant ac oedolion wrth risg, rydym wedi ymrwymo i amddiffyn, diogelu a hyrwyddo diogelwch ein cleientiaid, a bydd angen Gwiriad DBS Plant Uwch a gyda Gwiriad y Rhestr Gwahardd rhag Gweithio gyda Phlant.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4 x cyflog blynyddol), dyddiau diog, benthyciad tocyn tymor, rhaglen buddion gweithwyr, taleb gofal llygaid, a llawer mwy.

Rydym yn gyflogwr hyderus o ran ecwiti a chynhwysiant. Rydym yn croesawu pob cais, ac rydym yn annog yn arbennig ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-etifeddiaeth), a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.

Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.

Byddwn yn adolygu ceisiadau wrth iddynt gael eu derbyn, ac rydym yn cadw'r hawl i gau'r hysbyseb hon yn gynnar os penodir ymgeisydd addas. Felly, rydym yn annog ceisiadau cynnar yn gryf er mwyn osgoi unrhyw siom.

Position: Community Fundraiser – West / South-West England
Contract: Permanent
Hours: Full-time (35 hours a week)
Location: Home Based (West / South-West England)
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity 
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Are you a natural connector who loves working with people and making a difference in your community? 

Do you enjoy building relationships, inspiring others, and creating opportunities for positive change? 

If so, we’d love to hear from you! We’re looking for a Community Fundraiser to join our team in West/South-West England. 

In this role, you’ll be at the heart of our work in local communities—supporting individuals, groups, and businesses to raise vital funds to enable the MS Society to continue to support people living with MS. You’ll help people turn their passion into action, guiding them through their fundraising journey and celebrating their success. 

Whether you come from a background in community engagement, sales, customer service, or events, what matters most is your ability to connect with people, spot opportunities, and bring energy and creativity to everything you do. 

What you’ll be doing: 

• Building strong relationships with supporters, volunteers, local businesses, and community groups across West/South-West England. 
• Supporting individuals, groups, and organisations to plan and deliver successful fundraising activities—offering guidance, encouragement, and celebrating their achievements. 
• Identifying new opportunities to grow income and engagement in your region, including partnerships with local trusts and businesses. 
• Ensuring excellent stewardship by providing consistent, friendly, and professional support throughout each fundraising journey. 
• Working collaboratively with internal teams to contribute to regional fundraising strategies and develop innovative approaches to community fundraising. 
• Representing the MS Society at local events and meetings, raising awareness and inspiring people to get involved. 
• Required to travel throughout the region which will include the geographical areas of  Shrewsbury and Telford, Hereford, Worcester, Cheltenham, Bristol, Swindon, Bath, Exeter, Plymouth and Bournemouth.  Regions can be amended to meet business needs. 

What we’re looking for: 

• A confident communicator who enjoys meeting new people and building lasting relationships. 
• Someone proactive, organised, and motivated to achieve targets and outcomes. 
• Experience in fundraising is welcome—but not essential. If you’ve worked in sales, community outreach, or any role where you’ve inspired and supported others, we’d love to hear from you. 
• A full driving licence is essential, as you’ll be out and about in your region. 

This is a fantastic opportunity to join a supportive and ambitious team, with the flexibility to shape your role and make a real impact. If you're ready to take on a new challenge and help us grow our community fundraising, we’d love to hear from you. 

Closing date for applications: 9:00 on Monday 17th November 2025 

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

The Charity

James’ Place exists to save the lives of men in suicidal crisis through delivering free clinical services. We currently have centres in Newcastle, Liverpool and London; and in early 2026 we will be opening our fourth centre in Birmingham. Our new centre in Birmingham will be there to support suicidal men living in the West Midlands.

Our trained, professional therapists deliver a proven clinical service in a warm and welcoming environment, ensuring that men are seen quickly at the point of crisis. We have so far treated over 4,300 men who might otherwise have been unable to access the support they desperately need.

The Role

We are recruiting for a team of clinicians to deliver our clinical proven intervention at our new James’ Place centre in Birmingham, due to open in early 2026. As a Senior Suicide Prevention Therapist, you will work alongside the Head of Centre to manage and support the clinical team in delivering our unique intervention and co-producing effective safety plans to maintain their safety. You will be an experienced mental health professional or therapist with demonstrable interest in suicide prevention and team management and leadership. You will support men who are experiencing a suicidal crisis and their supporter(s), delivering our unique intervention and co-producing effective safety plans to maintain their safety. Successful applicants will be joining a new team at a pivotal time and will have the opportunity to shape the local culture at James’ Place Birmingham. Training and support will be provided by the Head of Centre in Birmingham and the wider James’ Place team.

Person Specification

The role requires someone with a relevant qualification who can confidently lead a team and support men experiencing a suicidal crisis. You will need to be able to effectively conduct risk assessments and deliver our clinically proven therapeutic intervention to ensure client safety. Strong therapeutic communication, the ability to work autonomously and teamwork skills are also essential to this role, as well as the ability to build trust and hope.

Please see the attached Job Description and Person Specification for more details.

Closing date: 9am on Wednesday 12th November
Interviews will be held in person on Wednesday 19th November

Engagement Coordinator 

Brighton and Hove Speak Out is a dynamic local advocacy charity. We support people with learning disabilities to have a voice and choice and control over their lives through providing a range of advocacy services and community projects.    

We are seeking to appoint a part time Advocacy and Engagement Coordinator to deliver a programme of engagement and consultation activity. The post holder will support people with learning disabilities to have their say about local services, share their experience about how support and services impact on their lives and make recommendaitions for improvements.

The role involves organising outreach and consultation on different issues. The post holder will support a group of self-advocates (the Link Group) to take part in planning, running and reporting to the Learning Disability Partnership Board.  

The Post Holder will also support health advocacy, training and awareness raising at Speak Out. They will support the ‘Thumbs Up' campaign led by a group of Speak Out members.

About you

The successful candidate will need excellent communication and organisational skills, including report writing, and will be able to manage a complex workload. Experience of advocacy and/or group work with vulnerable clients is essential. Knowledge of learning disability services and experience of working with people with learning disabilities is an advantage.  

If you are eager to make a positive difference in your next role this is a superb opportunity to join a charity making a real difference to the lives of people with learning disabilities.  

For more information see Speak Out’s website

Benefits to you:​  

• Holiday entitlement of 30 days, plus bank holidays  

• Flexible hybrid working  

• 3% employer pension contribution  

• Employee Assistance Programme (Wellbeing support package)  

• Committed to training and learning opportunities for continuous development  

• A strong sense of purpose knowing your work makes a real impact  

How to Apply

An application pack and more information about Speak Out can be found on our website:

All successful applicants are subject to an enhanced DBS.

Important Dates:

Closing date: Monday 10th November 

Interviews: Thursday 20th November  

Successful applicants are subject to enhanced DBS checks.  

Equality and Diversity

Speak Out is committed to equal opportunities and welcomes, values and celebrates diversity. We encourage applications from all parts of the community and treat all on a basis of equality. We support all staff to meet their potential in their role. 

Herts Young Homeless is an independent charity and has been supporting vulnerable people in Hertfordshire since 1998. We are professional, passionate, collaborative and supportive charity that provides guidance to everyone who is in need of support.

The successful candidate willdeliver a high-quality service to young people aged 16–17 and their families across Hertfordshire, working alongside the Family Link Work and Mediation services to prevent family breakdown and reduce repeat homelessness. They will also support the wider team and work collaboratively with stakeholders to ensure the service achieves its key performance indicators (KPIs).

What will you be doing? 

Lead the hyh Hub, overseeing its day-to-day operations and ensuring the effective delivery of services. The Hub acts as a gateway for young people aged 16–17 to access hyh’s prevention services. In this role, you will build and maintain strong relationships with colleagues, partners, and commissioners, while supporting the recruitment, training, and professional development of Advice & Information and Admin Workers. You will also monitor outcomes and produce reports for the leadership team and funders to demonstrate impact and inform future service development.                             

What will the role involve: 

• Leadership of the Advice and Infromation Team 
• Service Delivery offering advice and options to young people, family members and professionals to prevent amily breakdown and homelessness.
• Partnership and Stakeholder Mangement 
• Full job description attached and avaialble on our website.

Please apply via the link on the vacancy found on our website submitting a cover letter  or a short video along with your CV . If you require any adjustments to support your application please let us know and we will be happy to help where we can.Closing Date 29th October 2025

Recruitment morning will be held on 6th November 2025 that will involve a variety of group based and individual tasks following by a competency interview.  and if successful there will be a personal interview stage held on a date to be confirmed. 

Should you need any reasonable adjustments to support you through the recruitment day please confirm upon receipt of invitation.

Equal Opportunities

We treat everyone with equal dignity and respect, and promote equal opportunity for all and challenge any behaviour or practice which discriminates against any person on the grounds of race, colour, sex, marital status, religion or belief, disability, age, sexual orientation, gender reassignment or any other perceived difference.

hyh strives to be an equal opportunities and inclusive employer and welcomes applications from all sections of the community.

Our promise to you
Herts Young Homeless promises to act with the upmost integrity and respect when it comes to handling your data and will not share your details with any other client without 1) discussing the opportunity with you first and 2) without your verbal or written consent for us to do so.