Client service manager jobs

Job Coach
Salary: £15 p/h
Place of work: Various London locations
Reports to: Project Lead – Employment Development & Access Support
Contract period: Various hours as needed – zero hours contract

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Disabled People’s Organisations. As we believe in the Social Model of Disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees, 24 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability – all of whom are passionate about removing the barriers that disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Direct Payments.

AoD’s Employment Service

The Action on Disability Employment Service is setting the agenda for disability employment across London with great results. We have carved out a role, and reputation, for setting up and delivering supported internships for people with learning disabilities. We provide management, job coaching and employer engagement for over 50 young people with learning disabilities each year across our 6 internship sites.

We are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

Background

Action on Disability is the supported employment service partner on a number of supported internships for young people with learning disabilities around West and South London. They are looking to recruit a number of job coaches to support interns and graduates of these programs in their jobs.

The Post

The purpose of the job is to provide coaching, support and guidance to young people with learning disabilities (17+) within their workplaces. You will support interns/graduates to become independent in their roles and provide the necessary coaching, training and encouragement to enable them to succeed. You will work closely with the employer to ensure they are supported and can confidently manage and train their intern/employee once your support has been withdrawn.

Main Duties and Responsibilities

• To carry out a detailed job analysis of potential jobs / work placements
• To carry out detailed job matching of service users and jobs
• To comprehensively learn jobs across different sectors – not restricted to but potentially including – Catering, Customer Service, Administration, IT and Retail
• To implement training/coaching plans which will enable the candidates to fulfil their roles to employer standards
• To conduct regular reviews to ensure candidates are progressing within their roles and to identify and meet new support needs
• To build up natural support within employers and taper off one 1:1 job coaching over time
• To negotiate and implement disability-related reasonable adjustments on an individual basis
• To identify client’s skills, strengths, interests and aspirations to inform an ongoing vocational profile
• To liaise with managers to discuss progress and respond to issues

Organisational responsibilities

• To work in accordance with Action on Disability’s Aims, Objectives and Values
• To comply with all organisational and departmental policies and procedures, and in particular to ensure safe, fair and responsible working practices through the implementation of AoD’s Health & Safety, Equal Opportunities, Safeguarding and Confidentiality policies
• To promote the work of AoD and promote and implement the social model of disability
• To keep accurate records and provide monitoring statistics and evaluation information as required for internal and external purposes
• To participate in and actively contribute to individual supervision, training, team and organisational meetings
• To work flexibly, being prepared to perform other duties commensurate with the role, which may include new areas of operation following consultation
• Any other task appropriate to the role.

Person Specification

Essential

• High expectations for the employment potential of young people with learning disabilities
• Experience of training, education or employment support delivery for marginalised groups
• Significant and demonstrable experience of supporting people facing complex barriers to achieve their goals
• An understanding of the needs of employers and the benefits to business of having a diverse workforce
• An understanding of the Social Model of Disability and its practical application
• Ability and willingness to learn and carry out all tasks within a variety of jobs, in order to be able to coach the client
• Demonstrable experience of success in building strong and positive relationships and rapport with a wide variety of people and organisations
• Demonstrable problem-solving skills and experience
• Excellent negotiation skills
• Demonstrable ability to communicate with a wide range of people
• Good organisational skills and ability to keep accurate records and case notes
• Good IT skills, including Microsoft Word, Excel, Outlook, Powerpoint and the internet and a good level of computer literacy.
• Being willing and able to travel easily within the boroughs of London relevant to the role
• To be available for work during some unsocial hours according to the demands of the work

Desirable

• Qualification in Advice and Guidance/Supported Employment/Youth Work or Training
• An understanding of the factors to be considered in supporting people with learning disabilities into employment
• Experience of working with disabled young people

Finally, Action on Disability positively welcomes applications from disabled people. Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.

Deadline: Ongoing. We recruit for this role on a rolling basis with regular interview days

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.

No agencies please.

We have an exciting opportunity for a Triage & Early Interventions Officer to join the Gwent team in Pontypool Police Station, working 37.5 hours a week. This is a fixed term post until February 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based In Pontypool Police Station however we have currently adopted a hybrid model. As a Triage and Early Interventions Officer you will:

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
• Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Ensure that support plans are developed with clients where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service.
• Provide accurate and timely performance information for internal and external use.
• Work with the client and other statutory and voluntary agencies to address the identified needs.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that all clients are of aware of their rights under the Victim's Code of Practice and the Witness Charter.
• To work alongside a team of staff (and volunteers where applicable) to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, utilising national and local resources to deliver individual, bespoke services with respect, dignity and sensitivity.
• Comply and keep up to date with data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work.
• Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

• To demonstrate a good understanding and use of the English language both verbally and in writing Strong written and verbal communication skills.
• The ability to undertake impact and risks assessments and identify appropriate support
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults.
• The ability to manage a demanding workload and to meet a range of conflicting deadlines.
• The ability to identify, develop and maintain partnerships with all relevant external organisations.
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements.
• Able to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Schools and Holiday Club Coordinator

We are seeking an energetic and passionate Schools and Holiday Club Coordinator to inspire young people and deliver outstanding programmes within a leading youth charity that helps shape the lives of young people.

Position: Schools and Holiday Club Coordinator

Salary: £29,500 – £31,500 per annum (pro rata)

Location: Barnet, HA8 0DT

Hours: 40 hours per week, including evenings and weekends – Flexibility required

Contract: Permanent

Close date: Friday 30th May 2025

About the Role
As Schools and Holiday Club Coordinator you will lead two of the charity’s most important and growing initiatives: the local schools programme and Holiday Club provision. You will drive the engagement of young people by developing strong partnerships with local schools and delivering vibrant holiday activities.

Key responsibilities include:

• Building and maintaining strong relationships with schools, teachers, and education bodies.
• Designing and delivering engaging educational programmes aligned with school priorities.
• Planning, promoting, and delivering high-quality Holiday Club activities during school holidays.
• Managing programme budgets and ensuring cost-effective delivery.
• Applying for and managing Holiday Activities and Food (HAF) grants and other relevant funding.
• Capturing and evaluating outcomes, feedback, and data to inform improvements.
• Line managing, motivating, and supporting a team of staff and volunteers.
• Ensuring activities meet the needs of all young people, including those with SEND.

About you:

You will be a passionate and committed youth work professional who brings creativity, energy, and focus to everything you do. You will have:

• Experience delivering face-to-face youth or schools-based activities for young people aged 8+.
• A proven ability to build strong relationships with schools and external partners.
• Skills in managing and motivating staff and volunteers to deliver excellent programmes.
• A strong understanding of safeguarding, health and safety, and promoting equality and diversity.
• Excellent communication, planning, and organisational skills.
• A flexible, positive attitude with the ability to work evenings, weekends, and during school holidays.
• A commitment to empowering young people and raising their aspirations.

About the organisation:

Our client is an independent charity and purpose-built youth centre for Barnet’s young people aged 8 to 19, and up to 25 for those with additional needs. They support North London’s young people with three things they deserve and need; somewhere to go, something to do and someone to talk to. Open 6 days a week including school holidays, their vision ensure every young person is supported and empowered to reach their potential.

Join them in making a difference and raising the aspirations of young people across North London. They embrace diversity and welcome applications from individuals with non-traditional backgrounds. Safeguarding is paramount, and an enhanced DBS check is required. As an equal opportunity employer, they value individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

They very much welcome previous experience working as a Youth Engagement Officer, Schools Liaison Officer, Youth Programme Coordinator, Holiday Club Manager, Education Programme Officer, Youth Worker, Schools Engagement Coordinator, Community Youth Worker, Education and Wellbeing Coordinator, Camp Manager, Out of School Club Coordinator, Children’s Activities Coordinator, School Holiday Programme Coordinator, Kids’ Club Coordinator, Holiday Activities Coordinator, Seasonal Programme Coordinator, Play Scheme Coordinator, Holiday Camp Coordinator, Childcare Activities Coordinator, Youth Holiday Programme Lead, Holiday Play Leader #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

ABOUT MORE IN COMMON

More in Common is a research agency working across the US, UK, Germany, France, Poland and Brazil to tackle polarisation and division. More in Common leads and supports initiatives to build more united, inclusive, and resilient societies. Our mission is to understand the forces driving us apart, help societies find common ground and bring people together to tackle shared challenges.

In the UK, our work is best described as being part consultancy and part think tank. We provide a full suite of research services including polling and focus group research; evidence reviews and secondary data analysis; audience mapping and audience strategy; strategic communications strategy and campaign development. More in Common are members of the British Polling Council.

Our work is informed by our ground-breaking segmentation of the British public. This unique values-based lens to our quantitative and qualitative research means we can understand not only what the public thinks on the big challenges facing British society today – but crucially why they think it.  Our insights help leaders in government, the media, business, and civil society to develop better strategies and communications – particularly in reaching disengaged communities far from the Westminster/London bubble – and to better navigate tricky and divisive issues.

Over the last year, More in Common has published agenda-setting thought leadership on a whole range of debates facing British society – from exploring the public’s starting points on climate action and tackling crime and anti-social behaviour; to understanding how the British public is navigating major debates from trans and gender identity to the conflict in Israel and Palestine; to highlighting the public’s expectations on mental health reform and what’s next for the levelling up agenda. Our work is regularly covered in the British press and media and we’ve developed a series of partnerships with broadcasters and newspapers to deliver top-quality research insights.

Through our consultancy, More in Common has also supported dozens of partners with insights and strategic communications support. We’ve helped national institutions such as the BBC, British Library and National Trust to better understand and communicate with their audiences, we’ve helped partners in government and civil society with the set-up and delivery of the Homes for Ukraine scheme, and we’ve supported a range of partners to prepare campaigns, messaging and policy proposals from the National Farmers Union to the Joseph Rowntree Foundation among many others.

ABOUT THIS ROLE

More in Common is seeking a full-time Research and Data Analyst as we grow our team and advance our mission of building a more united and inclusive UK, where all people feel respected, better understood, and share a sense of belonging. More in Common UK is a small team with a start-up culture where everyone is expected to execute a range of responsibilities. The Analyst will serve as a key member of the UK team, supporting our core areas of research, communications, partnership, and client work. The role will be based in our London office Monday-Thursday with Friday at the office or working at home. The postholder will report to our Research and Analysis Manager.

Analysis

• Translating public opinion data into insights for diverse audiences including policymakers, media, and the general public

• Performing analysis using techniques including cluster analysis, multi-level regression modelling, conjoint analysis and MaxDiff analysis

• Telling compelling stories through creative data visualisation

• Proactively expanding the team’s analytical capabilities

Research

• End-to-end project management for public opinion research projects from design to execution, analysis and presentation of insights

• Conducting quantitative fieldwork including survey drafting and executing advanced survey experiments

• Upholding a culture of best research practice, including supporting global colleagues with research queries

Dissemination and partnerships

• Managing external relationships with clients, partners and research vendors

• Identifying and recruiting new partners and opportunities across business, civil society and the public sector

• Designing insights products to disseminate our insights and research

• Developing press releases for journalists, including conducting data checks

• Drafting and co-authoring public-facing research reports and briefings

QUALIFICATIONS AND EXPERIENCE

Proficiency in coding in R is a requirement for this role.

Beyond this, the following would be an asset:

• Demonstrated expertise extracting meaningful insights from complex data sets

• Strong data visualisation skills, with the ability to communicate insights to diverse audiences

• Good understanding of statistical methods including regression modelling and hypothesis testing

• Keen interest in learning new analytical techniques

• A track record of project management

• Curiosity for understanding and engaging people, and a desire to tell new stories that focus on building upon common ground in Britain today

• An understanding of the UK political system and a keen interest in current affairs and UK public policy

• Professional background in public opinion or market research would be desirable. 

APPLYING FOR THIS ROLE 

Visit our website for a full role profile, details of how to apply, and indicative interview process and dates. 

£31,133 plus £869 Essential Car User Allowance per annum

Full time - 37.5 hours per week

Fixed term contract until 31st March 2026

Dorset Hub – Weymouth Office 

Closing date:  Monday 5th May 2025 at 11.30 pm 

Are you a client-focused, proactive and compassionate individual with a proven track record of working with vulnerable people who have multiple and complex needs?  If so, Shelter has a highly rewarding and exciting opportunity - Intensive Floating Support Worker to join our team and play a central role in delivering our vital support projects. 

About the role 

You will work closely with the Housing First team, colleagues and accommodation providers, to place clients directly into homes in places they want to be. Then you will work with them to develop outcome-focused support plans that reflect their personal strengths and goals, to make sure that they can sustain their accommodation and thrive in their community. 

Also you will coordinate support around your client and act as a key worker to help them sustain their accommodation and move forward with their lives. This will mean coordinating interventions provided by other agencies so that the right support is provided at the right time, to enable the service user to progress on their journey to recovery.  Giving full advice on different issues such as homelessness and housing options, tenancy issues e.g. dampness and disrepair, welfare and housing benefits, debt and employment is also a key aspect of the role. You will need to visit clients in their homes or community locations which could be anywhere in Dorset. 

About you 

You will need a relevant background that includes experience of housing, homelessness and welfare benefits law and experience supporting people who are vulnerable and/or have multiple disadvantage. Through this you will have a good working knowledge of safeguarding frameworks. Proficiency using a range of IT tools to carry out your work, including Microsoft Office applications is important too. If you have experience of using case managements systems this is an advantage, but not essential. The role will need you to visit clients in their homes so you will need a valid driving licence and be willing to use your vehicle for work purposes - for which an essential car user allowance will be paid. 

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

About the team 

You will be part of the Dorset Hub which has offices in Bournemouth and Weymouth and will link in with other Shelter teams, including the community advice and legal teams. We offer specialist housing advice and legal representation as well as housing workshops and lived experience activities in the community. Working alongside the wider Weymouth Team - Intensive Floating Support and Reach Out drug and alcohol team, you will take a multi-agency approach working closely with other organisations such as housing, health and social care to get the best outcomes for our clients. 

About Shelter 

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything. 

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. 

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. 

How to apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the ‘About You’ section of the job description of no more than 350 words each. 

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset
• We are open to risk and learning from our experiences

Any applications submitted without a supporting statement will not be considered. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

Safeguarding Statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Children's Worker 

South Derbyshire 

£26,737 per annum

This post is exempt under Sch 9 Pt 1 of the Equality Act 2010 and is only open to female applicants

Do you have demonstrable experience of working with children and young people who have experienced domestic abuse or trauma?

Have you got a Level 3 qualification in Childhood Studies, Youth Work or similar?

If yes we want to hear from you!

Our client has an exciting opportunity for you to broaden your current skills, knowledge and experience as a Children’s Worker

Project Information

Our client provides refuge and community based (outreach) support to adults and children who are experiencing domestic abuse. Their services include:

• Refuge (including both communal refuge and dispersed (Individual safe accommodation) which is offered to both women and men (dispersed only) with or without children who are fleeing domestic abuse.
• Community based outreach support working with women and men living in the local community who are living with the impact of domestic abuse.
• Specialist support for children who are of have experienced domestic abuse (both refuge and community based support are available).
   

The Role

No two days will be the same, so if you like variety this may be the ideal role for you!

As a Children’s worker, you will provide structured support to children, young people and their families who have experienced domestic abuse. You will be confident liaising with stakeholders eg. schools, social care. You will also be responsible for completing a healthy relationship programme of work, Safety Planning, and Signposting children and families to appropriate support.

You will be able to demonstrate working knowledge of safeguarding procedures for adults, children and responsibilities, in relation to information sharing including multi-agency working. In addition, you will be expected to effectively communicate sensitive and complex issues with a range of people and have the ability to manage your own case-load.

Requirements

You will recognise the impact domestic abuse can have on children, young people and their families, also have an understanding of risk assessing. In addition, the ideal candidates will:

• Be friendly, approachable, and flexible.
• Have great communication skills
• Relevant numeracy and literacy qualification and knowledge of basic IT skills (e.g. Microsoft Office packages)
• Hard-working and a team player
• Experience in Domestic Abuse preferred, but not essential.
• Due to the nature of the role it is essential that you hold a full valid driving license with unrestricted access to a vehicle and business insurance.

Why work with them?

For all the care you give, our client's benefits will help you to maximise your own well-being. In addition to generous annual leave, development opportunities and company pension, they also have many more amazing benefits.

As an Equal Opportunities and Disability Confident Employer, our client welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic groups and disabled candidates. As part of their LGBT + Allies Programme, they also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace. 

Please note, they may close the advert before the closing date if they receive sufficient interest.

Please note that they are not currently offering visa sponsorship.

Prospectus is passionate about supporting organisations close to the frontline, and few organisations have greater impact on lives than this one. 

Personal debt and its consequences have an enormous effect on individuals and families alike. Our client works with partners to provide budgeting advice and support to try and alleviate these difficulties, working with service users to prepare detailed financial statements and explore ways of maximising income and reducing outgoings. Advisers in this organisation negotiate with creditors directly on behalf of clients; set up manageable and sustainable repayment arrangements and provide full casework services.
 
As a Specialist Debt Adviser you will hold a valid level 3 accredited qualification in Debt Advice (accredited through CMA, IMA, Wiser Adviser or similar) or alternatively Generalist Adviser certificate (Citizens Advice or similar), and Ideally a CertMAP.  You'll also have a thorough understanding of debt advice model with proven casework skills and experience of dealing with complex and challenging cases.  You will also have supervisory responsibilities which will cover training and development, monitoring from a compliance and quality perspective, and a strong coaching capability. 

You will have a minimum of 2 years of experience In providing comprehensive accredited debt advice.  Your experience in executing debt solutions such as (and not limited to) DMP, Bankruptcies, DRO, Breathing Space, Write Off, and undertaking income maximisation solutions such as charitable grants, issuing food and fuel vouchers, Uswitch checks and DHP and other benefit entitlement checks/referrals etc.

At a personal level you will also need to demonstrate resilience and the ability to, understand and empathise with clients from diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. You will also need to demonstrate a high standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information.

Due to the nature of this role, a DBS check would be run on successful candidates.  Please note this is a full -time role, Monday-Friday, 35 hours per week based on site 2 days per week.

If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible. 

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.

Contract- Fixed term until 31st December 2027

Salary- £31,133 per annum (0.9 FTE) pro rata

Hours - Part time - 33.75  per week

Location- Newcastle/South Tyneside

Closing date: Tuesday 6th May 2025 at 11.30pm

Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency.

About the role

As an Engagement Worker, you will be pivotal in delivering Shelter’s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of a new Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage to move from homelessness to sustaining a tenancy. As the team is new you will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting five clients at any one time.

About you

You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes.  Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Shelter North East has been supporting people in the region for over 25 years and provides advice over 12 local authorities. We are made up of an advice team, legal team as well as support services which include Housing First and DIY skills service, as well as an administration team. National staff based in the hub include a Community Fundraiser and Community Organiser, Lived Experience Officer and Business Development Manager.

We aim to bring about systemic change through our work with clients, training for our partners and volunteers and using evidence to bring about housing procedural and policy changes for people in the North East.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the ‘About You’ section of the job description of no more than 350 words each.

Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We learn from our experiences and are open to risk
• We work together to achieve a shared purpose

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

• Community Housing is looking for a Chief Financial Officer.
• This is a hybrid role, 2 days a week in the office.

About Our Client

Community Housing is a social business and one of Worcestershire's largest Registered Providers (RP) of social housing. They provide and manage general needs and sheltered housing homes.

They are a main employer in the Wyre Forest and employ over 300 members of staff in their headquarters based in Kidderminster.

Community Housing are an ambitious team, focused on providing affordable, quality homes and delivering great services in safe communities. In simple terms, they want to be the best landlord they can possibly be.

Job Description

This is an opportunity to join Community Housing as their next Chief Financial Officer, responsibilities will include:

Working closely with the rest of the Executive Team and the Board to contribute to the strategic leadership and management of the organisation, playing a crucial role providing financial challenge to the Executive and the Board.
Providing inspirational financial leadership to Community Housing to ensure that the organisation meets its financial strategic aims and objectives aligned to Corporate Plan, Vision and Values.
Managing the finance function in order to deliver robust financial controls, improving performance and mitigating the risk for Community Housing in the long run.

Leading, motivating and developing the Finance, IT, Procurement and Risk functions.

The Successful Applicant

• You will be a CCAB or equivalent qualified accountant with a proven track record of achievement, with the ability to drive and manage a diverse workforce. 
• The ideal candidate will have worked in social housing or other relevant industries, with experience managing a finance function. It is also important you have previously attended board, audit or finance committee meetings.
• Community Housing's values are at the heart of everything they do, enabling each colleague to positively contribute to the organisations success.

What's on Offer

Closing date 8th May 2025

Hybrid working 2 days a week in the Kidderminster office.

Contact
Elizabeth Campion
Quote job ref
JN-042025-6722072Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Our client is a vibrant Surrey-based charity, committed to building futures for local people by providing services that support and assist disadvantaged and vulnerable people; their wide range of projects and activities aim to create happy, healthy and connected communities. They are now looking to recruit a dynamic Senior Learning Hub Coordinator to oversee their alternative education provision for children and young people aged 16-25 with a disability and complex learning needs.

Our client’s inclusive Learning Hub provides a stimulating and varied timetable where students thrive in a small group setting. As Learning Hub Coordinator, you will manage and coordinate all services within the Learning Hub, ensuring they are of high quality, innovative and safe, meeting the learning needs and outcomes of the students and users who access them. You will plan the delivery of services and learning topics and will assess student places, ensuring that student’s needs are met by delivering unique learning experiences with evidenced achievement of outcomes. You will provide support to a dedicated team of frontline workers, as well as volunteers, and will work in partnership with a range of agencies and local organisations to promote the service.

To apply for this role you must have significant experience of working with children and young people with additional needs in an educational setting or provision, and will hold a minimum Level 3 professional qualification in Childcare, Disability, Health or Social Care or Education. You will have experience of creating learning support plans and outcome-based work and will have experience of dealing positively with young people with complex health needs and challenging behaviour. You will have experience of managing services, staff and volunteers, and will have a working knowledge of EHCP process and post 16-25 transition pathways.

If you are interested in finding out more about this exciting opportunity, please register your interest and submit your CV by clicking 'apply now' below.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!

Please note this role is full-time, Monday to Friday, 9am-5pm - this comprises 39 weeks term-time, plus additional 20 days as and when during the year.

Please note, this role will be based in Reigate (some home working).

Governance and Business Administrator
Salary: (Banding Level 2) £27,185
Contract type: Permanent
Working hours: Full time (Part time hours could be considered)
Location: Taunton, Somerset with Opportunity for hybrid working

Somerset Wildlife Trust requires a talented Administrator to join the busy People, Culture & Resources Team.

This is a key post within the Trust communicating with key stakeholders and Teams. This is a fantastic opportunity for career development, joining a team of passionate people committed to working together to achieve more for nature in the beautiful county of Somerset.

The role will provide effective governance organising and facilitating Trust Council and committee meetings. Responsibilities will include scheduling meetings, preparing agendas, and taking minutes for board and committee meetings. The Governance and Business Administrator will be maintaining records, advising on governance procedures and liaising with stakeholders.

As Business Administrator within the People, Culture and Resources (PCR) Team, the role will provide office support, answering telephone calls, emails, handling correspondence and maintaining records. The role will develop and maintain relationships with Trustees, external contacts and other stakeholders. Also, the role will implement techniques and processes to enhance productivity and efficiency.

Responsibility 1: Lead on providing expertise on a comprehensive governance service

1. Acting as secretary to the Trusts Council, sub committees and Sales Board.
2. Providing logistical and administrative support to the CEO, Directors, Chair and Trustees.
3. Supporting the chair to set dates of council meetings, produce Council agendas in liaison with the CEO, Chair & Committee Chairs and ensuring accurate minutes are taken, approved, and circulated in a timely manner.
4. Working autonomously maintaining the governance archive for Council and overseeing full governance archive on SharePoint.
5. Maintaining live files and records at Companies House.
6. Acting as secretary to the Nominations Committee including maintaining the register of trustee and honorary officer terms of office and managing the process of nominating, recruiting and inducting Trustees.
7. Assisting with the production of high-quality papers and presentation materials and developing solutions to complex issues.
8. Fixing dates, orchestrate agendas, papers and minutes for Council meetings and carry out chasing actions as required using your excellent communication and negotiation skills.
9. Organising and facilitating Trustee inductions.
10. Regular and structured reviewing of governance documents, policies, processes, and terms of reference, keeping abreast of developments in governance legislation & best practice.
11. Maintaining and updating the SWT Governance Handbook and ensuring legal compliance.

Responsibility 2: Provide a comprehensive administrative and clerical support to the People, Culture and Resources Team to support the smooth running of the office.

1. Overseeing the PCR team administrative support functions.
2. Handling communications:  Greeting clients, answering incoming calls, replying to emails and dealing with both incoming and outgoing post.
3. Organising schedules: Scheduling meetings, appointments and events, and organising any necessary materials for them.
4. Maintaining office equipment:  Operating and maintaining equipment such as photocopier and franking machine.
5. Supporting staff: providing administrative support to colleagues with occasional administrative work on PCR projects.
6. Keeping track of inventory and ordering office supplies such as first aid equipment, coffee and tea and other items.
7. Using spreadsheets for budget evidencing and monitoring purposes – (credit card transactions & Amazon purchasing).

Responsibility 3: Utilising your strong commitment to customer service, provide a first-class customer service for the organisation and its stakeholders, ensuring that every customer is completely satisfied with their customer experience

1. Ensuring that all telephone, face to face and written enquiries are responded to promptly and dealt with in an efficient manner.
2. Answering customer queries, responding to questions from incoming correspondence.
3. Resolving complaints by liaising with relevant teams to ensure customer satisfaction and ensure regular contact with both internal colleagues and external stakeholders.
4. Keeping accurate records of customer interactions including a complaints log.
5. Providing information to stakeholders to answer questions and queries.
6. Escalating issues referring any complex issues to Heads or Team managers when necessary.

We offer fantastic benefits of working for the Somerset Wildlife Trust including:

• 7% employer pension contribution
• Life insurance
• Flexible and agile working
• Wellbeing support – Employee Assistance Program
• Diversity networks through RSWT/TWT
• Paid volunteer days
• Continuous Professional Development opportunities
• 33 days of holiday (25 + bank holidays)
• Staff social calendar and events

The opportunity to make a real and positive difference to nature, communities, and the climate

Closing date: Monday 12 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Somerset Wildlife Trust have an Equality, Diversity and Inclusion Plan and are committed to continuing to improve the equality, diversity and inclusion of every aspect of our work; we know we need to engage with everyone to live our values and achieve our goals. We welcome applications from everyone and are happy to discuss any accommodations or arrangements that would make the recruitment process better for you, and the working environment should you be employed.

No agencies please.

About The Connection at St Martin’s

We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.

About the Role

• Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 15 women who have experienced homelessness and multiple disadvantage.  
• The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation. The accommodation also includes overnight safe spaces.
• In this role, you will provide support to all the women, including running co-designed activities and accompanying women to appointments.
• You will work closely with Specialist Support Workers who manage individual resident support and safety plans.
• You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
• You will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.
• The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Full job description can be found on our website

Salary: £29,769
Closing Date: Monday 19th May
Interview Date: Tuesday 27th May

Our Benefits

· 30 days holiday plus bank holidays

· Generous training budget, plus an annual personal training budget

· Enhanced Sick Pay Policy

· Enhanced family friendly policies

· Day off for moving house

· Hybrid working (depending on role requirements)

· Pension – 5% Employer, 3% Employee

· Cycle to Work Scheme

· Season Ticket Loan

· Employee Assistance Programme

· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)

We are a London Living Wage employer

HIV Peer Support Worker

About Trade

Trade Sexual Health (Trade for short) is a small health and wellbeing charity based in Leicester. We currently have seven staff and more than 40 volunteers.

Trade began as a grassroots gay community response to HIV in Leicester in the late 1980s. Throughout the 1990s, Trade worked in creative ways to spread information about sexual health and HIV prevention to gay, bisexual and other men who have sex with men in the city (GBMSM).

Trade has been a registered charity since 2000. Over the last 25 years, the core of our work has been focused on improving the sexual health of gay and bisexual men across Leicester, Leicestershire, and Rutland. We have always taken a holistic approach to understanding and addressing the range of issues that might impact on gay and bisexual men’s capacity to look after their sexual health. As a result, we started a counselling service – Approach Counselling – to support community members to improve their mental wellbeing. We now draw on this experience to tackle wider health inequalities in relation to sexual health and HIV, and to provide peer support for anyone living with HIV in the areas where we work. For a small charity, Trade has always ‘punched above its weight’ and we have a national profile for the innovative sexual health work we do.

We currently hold contracts to deliver sexual health promotion and HIV prevention outreach in the City of Leicester, Leicestershire and Rutland to LGBTQ+ people, asylum-seekers, and a range of racialised communities that experience significant inequalities in relation to their sexual health.

We have a history of providing peer support to people living with HIV and this is now becoming a growing strand of our work. In addition to the HIV Peer Support contract in Northamptonshire (which this post relates to), we expect to be delivering enhanced HIV peer support across Leicester, Leicestershire and Rutland.

The primary purpose of this role is to deliver first line peer support to people living with HIV, of all genders and backgrounds, in Northamptonshire. The postholder will spend most of their working week embedded within the HIV clinics in Northampton and Kettering. They will ensure that people who have been recently diagnosed, or are struggling with their diagnosis, and those re-engaging with their HIV care feel supported and have the information they need to live well and thrive with HIV.

The postholder will be responsible for:

· Working as part of a multi-disciplinary team (MDT), bringing their own knowledge and experience to that work.

· Work with a small group of volunteer peer mentors from the clinics to support people living with HIV

· Help recruit new volunteers and ensure that patients needing ongoing peer mentoring are matched to the most suitable volunteer.

· Help people living with HIV to develop self-management strategies, deal with stigma, reduce social isolation and improve their wellbeing.

· Develop a catalogue of services, groups and support in the area where people can be signposted to for further wellbeing support either in addition to or instead of peer mentoring.

· Help people to stay engaged with their HIV treatment and care, improving antiretroviral therapy (ART) adherence, and consequently ensuring ongoing viral suppression. 

Job Activities

The post-holder will:

· Normally spend at least one day a week in the HIV clinic at Kettering General Hospital and one day at Northampton General Hospital. Some travel to other sites may be required.

· Work as part of a multi-disciplinary team (MDT) including nursing staff, doctors, clinical psychologists, and pharmacists within the HIV clinics, bringing their own knowledge and experience to that work.

· Triage new patients requiring peer support to understand what specific issues they are facing and the support they need.

· Work with a small group of volunteer peer mentors from the clinics to support people living with HIV. The volunteer peer mentors will be trained and managed by our partner organisation, Northamptonshire Carers, but the postholder will help recruit new volunteers in clinic, ensure that patients needing ongoing peer mentoring are matched to the most suitable volunteer, and help manage booking appointments between mentors and mentees.

· Help people living with HIV to develop self-management strategies, deal with stigma, reduce social isolation and improve their wellbeing.

· Help people to stay engaged with their HIV treatment and care, improving antiretroviral therapy (ART) adherence, and consequently ensuring ongoing viral suppression. 

· Refer/signpost people into specialist services such as mental health services, drug and alcohol services, and services offering advice on housing, benefits and immigration issues.

· Support the eight standards listed in the British HIV Association Standards of Care for people living with HIV.

· Follow the National Standards in HIV Peer Support guidance and its four standards.

· Contribute to the development of innovative ways of delivering HIV peer support appropriate to the local context.

· Keep accurate, confidential and secure records of all peer support referrals and interactions.

· Contribute to the compilation of quarterly monitoring reports about our performance for the Integrated Care Board commissioning team for Northamptonshire.

· Develop and maintain professional working relationships with partners

· Represent Trade in a professional manner at relevant forums and meetings

Accountability / Reports:

The post-holder will report to the Chief Executive Officer

Peer staff supervision for project specific needs.

All positions are monitored by the Trade Board of Trustees and will be responsible to this Committee.

Duties and responsibilities must always be undertaken with due regard to the values and service principles of the organisation and in accordance with Trade Policies and Procedures, as well as all other policies and procedures by which Trade is contractually bound.

General Working Skills, Competencies and Conditions. What follows in this section will be applicable to all staff as per the requirements of specific roles.

Competencies and Skills

· competent in using computer-based software for word processing, data management (e.g. Excel) and social media literacy

· ability to work in a variety of venues throughout Northamptonshire in line with service requirements

· hold a full driving license (preferred, but not necessary)

· effective, independent decision making is necessary to signpost clients to other services if query is outside the remit of the post or the services which Trade provides

· ensure professional boundaries are always maintained

· dealing with clients’ fears and distresses

Working Conditions

· work will take place within a hospital or clinic setting at an integrated HIV and sexual health clinic

The post-holder will:

· attend team meetings and staff training days

· attend key events (as part of working hours) during the year including: World AIDS Day, and National HIV testing week

· contribute to professional working relationships and engage effectively with other partners to promote Trade services

· ensure that all premises are safe and secure for staff, volunteers, and service users

· share in domestic tasks with other staff members and volunteers

· undertake any other duties which may be reasonably required by the Trade Board of Trustees

Disclosure and Barring Service (DBS) : Enhanced DBS disclosures will be requested on appointment.

Person Specification

This person specification serves as the selection criteria for the post. The more of the criteria that you demonstrate you can meet in your application, the greater the likelihood of you being invited to interview. In answering the questions on the application form, explain how you meet these criteria.

Experience:

Lived experience of HIV and an understanding of the impact of receiving a new diagnosis Essential: will be assessed through application form and or Interview

Experience of supporting people in vulnerable circumstances, or from marginalised communities, particularly people living with HIV or other long-term health conditions Desirable: will be assessed through application form and or Interview

Experience of working collaboratively with multiple teams or organisations (including NHS services, charities and other support organisations) Essential: will be assessed through application form and or Interview

Skills:

Ability to communicate effectively and appropriately with a wide range of people and organisations Essential: will be assessed through application form and or Interview

Ability to work independently, using your own initiative Essential: will be assessed through Interview

Strong mentorship skills to support and motivate individuals Desirable: will be assessed through application form and or Interview

Excellent organisational and time management skills to manage multiple priorities, including appointments, supporting people access the service, and reporting Essential: will be assessed through application form and or Interview

Ability to deliver and develop a comprehensive peer mentoring scheme, understanding the importance of person-centred care and support Essential: will be assessed through application form and or Interview

Knowledge and understanding:

Knowledge of HIV, its impact on individuals, and the specific support needs of people living with HIV Essential: will be assessed through application form and or Interview

Knowledge of the benefits of providing peer support to and with people with long-term health conditions Essential: will be assessed through application form and or Interview

Familiarity with safeguarding policies and practices, particularly in health and support services Desirable: will be assessed through application form

Understanding of the benefits and challenges of volunteering (as a peer mentor) Essential: will be assessed through application form and or Interview

Personal attributes and approach:

A commitment to improving your own knowledge and skills Essential: will be assessed through application form and or Interview

A commitment to Trade’s mission, vision, and values Essential: will be assessed through application form and or Interview

A commitment to equality, diversity and inclusion when working with patients, volunteers, and the wider organisational/project team Essential: will be assessed through application form and or Interview

A commitment to providing development support to team members (including volunteers) and to ensuring that colleagues understand your priorities and work streams Essential: will be assessed through application form and or Interview

We plan to hold interviews on 13/14th May 2025

Corporate Partnership Executive

Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!

As part of Midland Air Ambulance Charity’s (MAAC) corporate team, the Corporate Partnership Executive is responsible for taking a proactive approach to raising the profile of the charity and deepening relationships with businesses in the communities we serve.

You will provide support to the Senior Partnership Executive and the wider team helping to implement the corporate fundraising strategy via in person and online engagement methods, leading on activity within Staffordshire.

Your focus will be to ensure income growth from corporate sources and activity comprising of new business development, account management and affinity partnerships.  As a longstanding charity, we have established networks in place, however alongside this the post holder will need to innovate and develop new ways of working in line with the ever-changing external environment (i.e., global/national trends, corporate best practise such as CSR and ESG) as well as in response to opportunities and challenges happening in the south of our region.

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