Client service manager jobs

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Senior Mental Health Advocate – Neurodiversity Specialist

Salary: £29,000- £32,000

Location: Advance Head Office Hammersmith & Women’s Centres across London, with co- location at HMP Bronzefield

Hours: 35 Hours per week

Contract: Fixed Term – 31st March 2027

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

This is a great chance to be a part of a service working alongside the Healthcare & Education Department within HMP Bronzefield to identify and support women who are identified as being neurodiverse and will be returning to the community. Of that cohort, the Advocate will focus support on women with a mental health need and improve their transition into the community, with ongoing community support; including collaborating with other healthcare professionals to their develop support plans.

The Senior MH Advocate will work in a multi-disciplinary way, including attending the weekly complex case meeting and/or the Safety Intervention Meeting (SIM) as appropriate, they will act as a specialist member of the wider Minerva Criminal Justice Service - London team, to facilitate a pathway for women with complex needs including mental health and neurodiversity needs. The Senior Advocate will create a link between prison and the community, helping women to navigate support services and to positively re-integrate into their community upon release. They will co-design a person-centred support and action plan with women accessing support, enabling to support them to address their needs and any risks. The role will combine a casework- based approach, along with a signposting and advice service for the women.

The Senior Mental Health Advocate will be based in the community and will provide a drop-in service (1-2 day per week) in HMP Bronzefield to support women who are close to release. The role will also include line management of other advocates such as; Specialist Prison & Probation Advocates who will be based in the prison and the Loss & Bereavement Worker who will be providing support in the prison as well as in the community.

A car may be desirable for this role, though not essential

About You:

To be successful as the Senior Mental Health Advocate you will need the below experience and skills:

An excellent understanding of mental health, neurodiversity needs violence against women and girls and its links to women in the criminal justice system

Experience of managing/supervising a team of advocates/caseworkers – and leading a team to achieve targets & outcomes as well as appropriately managing and leading the team on any safeguarding concerns/incidents.

You will have the ability to complete trauma informed, support and action plans in collaboration with the woman; to support in addressing their multiple and individual needs and enable them to engage with services, which will result in timely and prescribed outcomes being achieved.

You will possess excellent organisational skills, excellent communication skills and be able to work in a prison environment whilst remaining calm.

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Closing Date for Applications 08 June 2025

Interviews taking place w/c Monday 16 June 2025

*Advance reserves the right to close the advert early, or on the appointment of a candidate.

What we can offer you - Employee Benefits:

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Do you have excellent communication, organisational and interpersonal skills? Do you enjoy interacting with supporters and building lasting relationships?

Based in Surrey, the Orpheus Centre is an independent specialist college and charity that focuses on developing independence skills through performing and visual arts and makes dramatic improvements to young disabled adults’ lives.  We are currently looking for a driven and pro-active Events Fundraiser to develop, coordinate and deliver the charity’s fundraising events and orchestrate experiences from initial concept to post event analysis. This includes pre-event planning and development, concept development and proposal.

Working closely with the Head of Capital Appeal and Senior Philanthropy and Partnerships Manager, you will design and deliver events which steward and develop key contacts as part of our Capital Appeal.

The role holder will have strong administration skills, attention to detail and work as part of a team.  You will be self-motivated and able to work with little supervision, managing a wide range of tasks.

35 hours per week / 52 weeks per year

Salary: £28,000 - 32,000 per annum (depending on experience)

Excellent benefits include (but not limited to) 25 days annual leave plus bank holidays, enhanced pension contributions, Employment Assistant Program (EAP) paid days off for dependants, bereavement leave, death in service, free staff lunches and training and development opportunities.

Essential qualifications, knowledge and experience:

• 5 GCSEs (Grade C or above) or equivalent including Maths and English OR demonstrable literacy and numeracy
• Willing to undertake training as required and identified in supervision/appraisals
• At least 2yrs experience of fundraising, marketing or events in a paid or voluntary capacity
• Has worked as part of a team
• Has set and worked to budgets, targets and plans
• Practical experience of planning and managing events
• Experience coordinating projects and people
• Knowledge of different methods of fundraising
• Awareness of how to motivate and support volunteers and supporters
• Basic awareness of PR and social media
• Good communication and presentation skills
• High levels of accuracy in written materials and data entry
• Excellent organisational skills with ability to work on own initiative under pressure & without direct supervision
• Excellent interpersonal and networking skills
• Able to build and maintain good working relationships with people
• Able to prioritise, plan and organise own workload including demonstrable experience of managing a diverse workload and working to strict deadlines under pressure
• Numerate
• Good IT skills including Microsoft office, email and data recording
• Able and willing to work unsocial hours
• Car owner/driver (full, clean UK driving licence)
• Able to work some evening and weekends.

Orpheus is a charity that delivers high quality services for young disabled adults. We have jobs for support workers, teachers, administrators and many more. We train, nurture and support our staff and offer a welcoming and friendly working environment. If you share our passion for changing the lives of disabled people, then we would love to hear from you.

Orpheus is committed to safeguarding and promotes the welfare of all service users. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2024, online searches will form part of this process. We are committed to the promotion of equal opportunities.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is therefore subject to an Enhanced disclosure through the Disclosure Barring Service.

In order to be considered you must be eligible to work in the UK.

The Orpheus Centre is proud to be a disability confident employer.

We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.

As a Disability Confident Employer, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

�� Join Our Team as a Field Support Engineer – North Region

We’re looking for a Field Support Engineer to deliver vital technical support across our Northern clinics. This is a hands-on, dynamic role where no two days are the same – perfect for someone who thrives on variety and making a real impact.

�� Location: North (Hybrid with expectation to travel 4 days per week with typically one admin day)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £27,565.01 - £30,459.335 dependent on experience

Role Overview:
As our Field Support Engineer, you will be responsible for managing your day to day work and project workload, providing clear visibility of site incidents, priorities and schedules to all stakeholders.

Working as part of the UK IT Support team, you’ll be reporting to the Technology Solutions Manager, the role will involve both technical support and project work across multiple technical areas. Your role will be quite varied, predominantly travelling around the North of England to our clinical and treatment sites providing a high level of onsite IT support, with some flexibility of time in office or working from home when not setting up or supporting sites.

You will be part of and collaborate with the wider Global Information Services team as well as work with in-country IT teams.

What can we offer you?

• ��‍��‍��‍�� Competitive family friendly benefits to support your family and working life
• �� Market leading Aviva pension provider up to 5% employer contribution
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Key Responsibilities:

• Manage technical support for site commissioning projects and oversee daily and project workloads.
• Provide visibility of site incidents, priorities, and schedules to stakeholders.
• Support onsite incidents and requests across multiple technology areas.
• Develop relationships with stakeholders to improve onsite support processes.
• Proactively identify and resolve issues before service is affected.
• Review and update IT support documentation to enhance the knowledge base.
• Evaluate operational procedures and policies for best practices.
• Manage IT assets.

What we’re looking for:

• Previous experience as a Field Support Engineer or similar.
• Can learn new skills quickly and easily.
• Proven experience working to and achieving targets.  
• Demonstrable problem solving and troubleshooting skills.
• Proven experience of providing end user support, including call logging, support progression and incident resolution.
• Experience in using and maintaining knowledge base.
• Microsoft Azure AD, M365, Exchange Online, SharePoint, InTune.
• Demonstrable working knowledge of supporting Microsoft Windows 10 and MS Office applications.

Background

People and communities around the world have the solutions to social injustice, authoritarianism, and the climate crisis. But repressive governments, corrupt corporations, and armed groups use violence and oppression to try and silence them.

By building resistance and resilience among those challenging unaccountable power, Open Briefing supports a shared vision for a world where communities and ecosystems can thrive.

As a mission-driven nonprofit, we join forces with grassroots activists, community groups, and social movements at risk. Working together, we strengthen their physical safety, digital resilience, and collective wellbeing. As a social impact consultancy, we help leading nonprofits and foundations navigate risk and support the people and partnerships that make change possible.

This dual approach allows us to work at every level of civil society, from the grassroots to the global.

We have scaled to meet a 66% surge in demand for our support over the past two years, with our international team now responding to 11 new cases every week. Last year, we:

• Answered 575 calls for assistance across 100 countries.
• Delivered over 6,000 hours of mentoring and accompaniment.
• Trained over 1,000 activists in 112 holistic security workshops.

Across all our work, the same approach guides us. We come with questions, not just answers. We listen to the knowledge and experiences of the people we support before sharing our own. Then we act, together.

We are expanding our diverse, inspired, and purpose-driven team. Will you join us as our new director of digital and information security?

Role description

As our director of digital and information security, you will lead our digital risk and resilience team and programme in order to help build resistance and resilience among the people and movements challenging unaccountable power.

Your focus in this senior role at this crucial time will be on leadership, strategy, growth, and culture, with specific responsibility for our digital risk and resilience programme, internal information security, and tech transformation. Your responsibilities will include:

Lead our digital risk and resilience programme

1. Manage the design and delivery of our digital and information security support, including:
   • Coordinate the digital security mentoring, accompaniment, and capacity sharing we deliver to at-risk activists and low-resource civil society organisations referred through our rapid response mechanism.
   • Oversee the professional information security consultancy and advisory services we provide to high-profile nonprofit and foundation clients.
   • Develop our holistic security approach and ensure the smooth delivery of holistic security projects as part of our cross-programme leadership group.
2. Lead a team of digital and information security professionals and technologists, including:
   • Build and maintain an effective team, and recruit, onboard, and mentor new consultants as required to meet increased demand or to fill gaps.
   • Inspire, motivate, and line manage team members and foster a team culture that ensures psychological safety and reflects our values.
   • Quality assure and provide expert input into the work of consultants in the team as appropriate.
3. Drive our evolution in this risk domain from a service-focussed workstream to an impact-driven programme, including:
   • Build strategic relationships with hubs, hotlines, networks, and other key nodes in the protection ecosystem, particularly across the global majority.
   • Produce tools, guides, and trainings on key digital and information security issues of concern to activists and organisations at risk.
   • Raise Open Briefing’s profile in the digital rights and tech communities by representing the organisation externally, including at conferences and events and within relevant civil society networks.

Champion our own digital and information security

1. Maintain an up-to-date registry of our valuable and sensitive information assets and the technical and organisational measures in place to protect them.
2. Define, prioritise, and implement additional technical and organisational measures to better protect each of our valuable and sensitive information assets.
3. Continuously improve the digital hygiene of our team members and the security of our devices, accounts, communications, and website by introducing additional general measures, including device management and regular digital security training.
4. Coordinate our response to any data breach or security incident involving our information assets, devices, accounts, communications, or website.

Drive tech transformation in our organisation

1. Act as a catalyst for change and drive tech transformation as a strategic enabler of our growth and scale.
2. Map current systems and workflows to identify gaps, reduce complexity, and deliver improvements that strengthen security and ease staff burden.
3. Lead the specification, procurement, and implementation of new tools – including secure case management, communication, and collaboration systems – and oversee change management and training to ensure successful adoption across our team.
4. Establish a clear and responsive process for handling team requests for IT and digital security support, ensuring timely assistance and continuous improvement.

Shape our organisational strategy and culture

1. Play an active role in strategic decision making, organisation development, and delivering our three-year strategy as a key part of our senior leadership team.
2. Support our CEO and development director to cultivate new and existing funding partnerships, including for our digital risk and resilience programme.
3. Model our organisation’s values and culture by using inclusive language, acting with empathy and compassion, and demonstrating a solutions-focussed and growth mindset in your interactions with all our internal and external stakeholders.

Advance your own growth and development

1. Engage in our programme of training and coaching in order to grow as a leader.
2. Remain up to date with key developments in digital and information security and relevant technology, such as data protection regulations, digital rights, internet freedom, and new surveillance and censorship technologies.

You will be supported in your role by a digital risk and resilience coordinator and a team of highly-motivated consultants, other members of the senior leadership team, our office manager, and a CEO who models servant leadership. You will also have detailed handover notes and access to our extensive internal knowledge base and up-to-date project management system.

To help you grow as a leader, we will co-design your quarterly objectives, regularly review your priorities and progress, and provide an annual 360 performance and growth review. All team members also have access to unlimited professional coaching and other learning and development opportunities.

Person specification

Essential

1. You will be an experienced and empathetic leader or manager who values collaboration and teamwork.
2. You will have a proven track record in digital and information security roles.
3. You will have considerable digital and information security expertise and be able to communicate and apply that knowledge clearly, concisely, and effectively.
4. You will have experience working with nonprofits and foundations and/or grassroots movements, organisations, and activists.
5. You will have experience working in professional consultancy and advisory roles.
6. You will be sensitive to the progressive and rights-based missions and diverse profiles of our clients and other stakeholders.
7. You will have excellent written and spoken English.
8. You will be based in a country with a time zone that is UTC +/- 3 hours or able to accommodate our core working hours.

Desirable

1. You may have a strong understanding of the physical security and psychosocial aspects of holistic security and how they interact with digital risk and resilience.
2. You may have proficiency in additional languages.

Terms and conditions

We are a global, remote-first, and digital nomad-friendly organisation. This is a home-working role with some potential for occasional international travel.

We are looking for someone who wants to become part of our close-knit team and develop a long-term working relationship with us and our stakeholders. You will be properly onboarded and continually supported by empowering managers and highly-experienced colleagues. Your line manager will be our CEO, Chris Abbott.

This is a full-time employed role. We will offer you a remuneration package made up of fair pay, sector-leading benefits, and progressive leave policies, including:

• Salary of £72,400 per annum.
• 7% employer pension contribution (UK).
• Family private medical insurance.
• Employee Assistance Programme, including welfare counselling.
• Unlimited professional coaching.
• Enhanced annual leave of 25 days plus local public holidays.
• Additional leave days for annual closedown.
• Enhanced sick pay.
• Flexible working, including flexitime and remote and home working.
• Access to local coworking spaces.
• Support for climate action:
  • Personal carbon emissions offsetting.
  • Up to two additional leave days for sustainable travel.
  • Up to two additional leave days for climate activism.
• Apple MacBook Pro and peripherals.

‬‭In order to ensure that we comply with local laws and regulations, Open Briefing staff based‬ outside the United Kingdom will be contracted locally through an‬‭ employer of record‬‭ (EOR).‬ Wherever possible, we apply the same terms and conditions of employment to all staff,‬ whether employed directly or through an EOR. Where there are differences due to local laws and regulations, we will apply the better of the provisions set out above or the local statutory requirements.

How to apply

To apply, please submit your CV and cover letter (no more than two pages each) using the secure form.

You will be asked three screening questions in the form as part of your application:

1. What excites you about Open Briefing and this role?
2. In this role, you’ll support civic actors facing complex threats from state, corporate, or criminal adversaries. These actors often have limited resources, knowledge, or experience to identify or respond to such risks. What do you see as the key factors when designing effective digital and information security strategies in this context? If possible, please share an example of a role or project in which you tackled similar challenges
3. Our team is diverse in language, culture, location, working style, and employment model. Many of our consultants work with us part-time, alongside other clients, and are embedded in a wider ecosystem. Your role will be to support their growth, match them to the right work, and integrate their efforts across a broader, cross-functional team. What challenges would you anticipate in leading such a diverse, distributed team? Please share an example of a role in which you managed similar challenges – ideally within a global civil society or service-oriented organisation.

Please note the following dates:

• Closing date: 20 June 2025 (16:00 UTC)
• First round interviews: 7 and 8 July 2025
• Second round interviews: 10 July 2025
• Desired start date: 1 August 2025 or as soon as possible thereafter

Please let us know in your cover letter if any of these dates are problematic and we will try to accommodate. Given the nature of our work, the successful applicant will need to complete a reasonable vetting process before being appointed.

Location: Community based/Hybrid. Living within 45 minutes of Grantham, Lincolnshire; covering an area within  approximately a two-hour radius.

Hours: 35 hours per week, Monday to Friday.

Contract: Maternity Cover for 14 months.

What you will be doing

• Provide guidance and training to support partnerships between people with hearing loss and their hearing dog
• Assess people’s needs and provide advice, guidance, and signposting so they can get the help they need with their hearing loss
• Bring people together in local communities and by connecting our partnership with our Peer Support Volunteers

Key activities

• Manage a caseload of partnership relationships learning about their needs and providing advice, support, and services personally with the help of others
• Offer community days and dog walks in local communities bringing people together
• Provide tailored support to hearing dog partners through remote contact, home and workplace visits, and accompanying them to the vets and other places
• Create and implement partnership support plans, dog behaviour modification plans, dog welfare plans, and risk management
• Continually assess the support need and risks for our partnerships and hearing dogs and ensure adequate plans are in place to address them 

Desired candidate

The successful candidate is confident in their dog training and handling ability. They are experienced coaching and encouraging others. They can work with people with a wide range of needs and are solution focused. They can assess risk and have confidence in handling sensitive situations with empathy. They can develop professional materials for internal and external use.

Closing date: Friday 27th June 2025.

First stage interview: w/c 7th July 2025.

This post is exempt from the Rehabilitation of Offenders Act 1974.  This is in relation to the Protection of Children and Vulnerable Adults. Applicants will therefore be required to disclose all convictions (spent and unspent), cautions, warnings and reprimands and any relevant non-conviction information. The successful candidate will be required to undertake a Criminal Records Bureau Disclosure Check under the terms of the Police Act 1997 (Part V).

Contract:  12-month maternity cover from Monday 18 August 2025, full time (35 hours per week) 

Salary:  £35,000 - £38,000 per annum 

Location:  Hybrid – Burford, Hartlebury, Radcliffe or Newport (Hybrid)

Closing date:  Sunday 22 June 2025 

Interview date:  30 June – 2 July 2025 

We’re looking for a confident and proactive Resourcing Partner to join our friendly, fast-paced Resourcing team on a 12-month maternity cover contract. 

More about the role

You’ll lead the full recruitment cycle across three key areas of Blue Cross – Rehoming & Fostering Services, Fundraising, Communications & Engagement, and Finance & Resources – using your expertise to shape campaigns, coach hiring managers, and deliver an exceptional experience for candidates and teams alike. 

What you’ll be doing 

• Leading inclusive, effective recruitment campaigns across a wide range of roles 
• Advising managers and shaping attraction strategies to bring in top talent 
• Writing compelling job adverts that reflect our purpose and values 
• Using direct sourcing, LinkedIn Recruiter, and networking tools to build diverse pipelines 
• Screening and assessing applicants to create strong, insight-driven shortlists 
• Coaching hiring managers and sharing best practice  
• Supporting Resourcing Administrators and covering when needed 
• Promoting our employer brand and connecting with underrepresented audiences 

This is a full-time role working 35 hours per week, Monday to Friday. It follows a hybrid working pattern, with a minimum of two days per week spent in the office — either at our Burford office or at one of our Rehoming, Advice and Behaviour Units in Radcliffe (Greater Manchester) or Newport — and the remainder working from home. We will ask which site you wish to be based at as part of your application. Please note that we are unable to consider full-time remote working or alternative site locations for this role. 

About you

You’ll bring solid experience in in-house recruitment, running end-to-end campaigns with confidence and care. You’re a great communicator, able to influence at all levels, and enjoy building trusted relationships. You’ll be collaborative, data-savvy, and thrive when working at pace. 

Essential Qualifications, Skills, and Experience 

• Previous in-house recruitment experience  
• Confident stakeholder management skills, with the ability to influence and build trust at all levels 
• A collaborative approach and experience working with diverse teams 
• Excellent written and verbal communication skills 
• A sharp eye for detail and the ability to pick things up quickly 
• A proactive, solutions-focused mindset and a resilient, can-do attitude 
• The ability to demonstrate, understand and apply our Blue Cross values 

Desirable Qualifications, Skills, and Experience 

• Knowledge of inclusive recruitment practices and experience reaching underrepresented groups 
• Confidence using LinkedIn, CV databases, and job boards for direct sourcing 
• Familiarity with ATS platforms and recruitment data management 
• Knowledge of various advertising and recruitment methods 
• A good understanding of employment law in relation to recruitment, particularly around discrimination and reasonable adjustments 

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 22 June 2025.  

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Keyworker

Salary: £23,000 - £26,000

Location: Waltham Cross and Harlow

Contract: Fixed Term until 31st March 2027

Hours p/w Full Time 35hrs per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.

The Minerva service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

To be successful as the Community Key Worker you will need the below experience and skills.

You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.

Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.

To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s vibrant Women’s Centre/office space.

You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.

• Closing Date for Applications: 13th July 2025 @ 23:59
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs,please email and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.

We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Keyworker (Maternity Cover)

Salary: £23,000 - £26,000

Location: Waltham Cross and supporting in St Albans and Watford

Contract: Fixed Term from August 2025 (exact date TBC)

Hours p/w Full Time 35hrs per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.

The Minerva service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

To be successful as the Community Key Worker you will need the below experience and skills.

You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.

Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.

To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s vibrant Women’s Centre/office space.

You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.

• Closing Date for Applications: 13th July 2025 @ 23:59
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs,please email and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.

We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

The North Wales Victim Help Centre is looking for an Independent Stalking Advocacy Caseworker (ISAC) to join our team in North Wales, working 22.5 hours a week over 3 days. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and our St Asaph office.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based St Asaph working 22.5 hours a week over 3 days. This role involves both face to face and virtual support in a hybrid model of working, you will work from home and the office.

Ensuring the provision of individual structured, tailored support plans, based on a holistic assessment of impact and risk, within the framework of VS's Service Model. You may make initial contact with victims of crime, explaining our services and assessing the impact of crime, or receive referrals from colleagues, in order to provide on-going support and case management

As an Independent Stalking Advocacy Caseworker you will be:

• Providing a high quality pro-active service to victims of intimate and/or non-intimate stalking.
• Contribute to increasing awareness of the impact of stalking on clients, including collaborative working with external agencies and developing safety and support plans tailored to the client's needs.
• To develop, deliver, and monitor safety and support plans for those affected by crime, who accept ongoing support. Support will include providing resources, interventions, and information to all service users
• Support those affected by crime in understanding and asserting their rights and entitlement.
• Understanding their journey through the criminal justice and legal systems including the Victims Code of Practice
• Facilitating access additional services
• Establish healthy coping mechanisms
• Provide practical support and information

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Join our dynamic advocacy team at Pohwer, dedicated to empowering communities and enhancing service delivery in Gloucester. We are looking for a motivated Community Development Worker who is passionate about making a difference by identifying service gaps and fostering strong networks within the community.
 

Hours of Work: 1xPart-Time: 22.2 hours, working between 9am – 5pm Monday – Friday.

Location: Home based with travel around the Gloucester area. 

(Applicants should live in the Gloucester area)

Salary: Part-time salary £15,058.80 per Annum (Full time salary equivalent £25098.00 per annum)

Contract Type: Fixed Term

Community Development Worker Requirements:

1. Strong communication and time management skills to successfully work remotely.
2. Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
3. Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

1. Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
2. Demonstrable experience working with vulnerable adults.
3. Working knowledge of public and voluntary organisations.

Benefits:

1. 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
2. Discretionary shutdown days at Christmas with up to 4 additional days leave.
3. 1 Community Leave Day per annum.
4. Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
5. Auto enrolment Pension plan
6. Death in service cover.
7. Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients’ best interests.

We provide a full induction, training and equipment including a laptop and mobile phone. It is a contractual requirement that all advocates hold or are working towards an advocacy qualification. The most recognised qualification is the City and Guilds Level 4 Independent Advocacy Practice Qualification (IAP) for practising advocates, previously completed City and Guilds Level 3 National Advocacy Qualification (NAQ). If you do not already hold an NAQ certificate or diploma or IAP qualification or equivalent, the expectation will be that you will gain the City and Guilds IAP qualification following successful completion of probation and pre-enrolment process. POhWER will fully sponsor this and provide a reasonable amount of study time and in return expect advocates to manage their time and complete within 12 months of registration.

Think you are the perfect fit for this Community Development Worker role? Don’t wait! Apply Now with your CV and Cover letter!

Closing Date: 9am, Monday 14th July 2025 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We’re proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you a visionary leader with a passion for using insight to create meaningful impact? Are you ready to shape the future of services for people with hearing loss?

Hearing Dogs for Deaf People is seeking a dynamic and strategic Head of Impact to lead on insight, evaluation, and innovation within our Service Design and Development team. You will play a vital role in ensuring that the voices of deaf people and those with hearing loss are heard, embedded, and acted upon throughout our services – helping us to deliver on our mission of connection, confidence, and companionship.

What you’ll be doing:

• Develop and lead our Insight, Impact and Evaluation strategy, showcasing the difference our services make
• Drive innovation and service improvement by identifying trends, conducting research, and proposing evidence-based change
• Lead user research initiatives, gathering and translating insights into action in collaboration with people with hearing loss, volunteers, and partners
• Create powerful data stories through visualisations, narratives, and case studies for a range of audiences
• Work closely with Service Design colleagues to shape business cases and proposals that align with strategic goals
• Partner with Fundraising to build evidence-based cases for support, demonstrating real-world impact
• Build and maintain robust data systems with IT, enabling effective insight capture and reporting
• Equip service delivery leaders with tools to continuously gather, evaluate, and embed insight into practice

About you

You are a curious, collaborative, and impact-driven individual with a track record of leading insight and innovation work in a similar setting. You bring a balance of strategic thinking and hands-on delivery, and you’re excited by the opportunity to make a difference.

Skills and experience:

• Proven expertise in impact measurement, user research, and data storytelling – translating insight into meaningful change
• Experienced in leading and embedding impact evaluation frameworks across organisations, transforming how success is defined, measured, and acted upon
• Strong leadership and stakeholder engagement skills – able to influence, collaborate, and drive cross-functional improvement
• Confident in managing innovation and change – identifying trends, embedding evidence-led decision-making, and coaching others to do the same

 Why join us?

At Hearing Dogs for Deaf People, your work has direct impact on the lives of those we support. You’ll join a warm, mission-led organisation where innovation is encouraged, and your voice matters. In this role, you’ll shape how we listen, learn, and grow.

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Key Worker

Salary: £22,500 - £27,000

Location: Canterbury, Kent

Contract: Fixed Term until 31 March 2027

Hours: 35hrs per week

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.

The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.

To be successful as the Community Key Worker you will need the below experience and skills.

You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.

Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.

To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s vibrant Kent Women’s Centre/office space.

You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.
 

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have any additional needs,please email the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.

We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

This programme of work, based in Southwark, works among Latin American (Spanish and Portuguese-speaking) communities. The work is aimed at increasing awareness, uptake and understanding of HIV & sexual health testing, condom usage, PrEP uptake, and HIV treatment adherence alongside improving people's general health and wellbeing. The work is sessional and ad hoc, but hours will be between 5-15 hours per month. Shifts will be offered on a rota basis, Monday - Friday, with the possibility of evening and weekend working. This post would suit applicants looking for a flexible work schedule. 

Senior Meetings and Events Planner

London

£35,000 - £38,000 per annum

Join our client's Award-Winning Events Team!

Are you ready to take your career to the next level? We have an exciting opportunity for a Senior Meetings and Events Planner to join our client's prestigious team

Their iconic venue, nestled in the picturesque setting overlooking Regent’s Park, is home to the our client. This magnificent location offers a variety of meeting, conference, dining, and event spaces, along with services for virtual and hybrid events, as well as a medicinal garden. The space beautifully blends the heritage of our organisation with modern architecture, creating exceptional events and lasting memories.

As a Senior Event Planner, you will be a key member of their experienced and dynamic team.  You will play a crucial role in converting high-revenue business opportunities and planning and coordinating both physical and hybrid events. Your efforts will help maximise income and fill unsold spaces which support our revenue targets. You will also drive high performance and engagement within the team by deputising for the diary/revenue and team managers as needed, and by supervising the commercial planning team to ensure best practices and change initiatives are implemented.

In addition to managing your own events, you will support the sales team by planning and coordinating events converted from new prospective clients with high revenue potential. Your role will involve maintaining and developing high-value key accounts, networking with existing clients, and engaging with past users to generate future business and develop new leads. A strong commercial awareness of profitable business and current industry trends is essential.

Responsibilities include:

• Liaising with customers from the initial enquiry stage, right through the customer journey to post event follow up including for physical, hybrid and virtual events.
• Arranging and conducting client venue visits, handling enquiries and following up with detailed proposals.
• Demonstrating an in-depth knowledge of the product, pricing and packages on offer,
• Demonstrating commercial awareness in order to successfully negotiate with customers to win their business.
• Participating in site visits, handling enquiries and taking ownership of large revenue events, as directed by the Business Development Manager.
• Ensuring the successful delivery of events, by communicating, coordinating and compiling event details and liaising with the event operations and front of house teams.
• Preparation and processing of accurate deposits and invoices.
• Generating and reporting on activities as required.
• Yield management, ensuring up to date activities and maintenance of accounts in the CRM system.
• Creating and managing Key Account plans.
• Delivering a consistently high level of customer service.

Experience

• Educated to A-level, or equivalent business or event management qualification.
• Demonstrate relevant experience in Event Planning and Coordination with the skills, knowledge and commercial understanding required for the role.
• Working in a direct planning role within the hospitality/events industry specialising in conferences, meetings, dining and events, with a minimum of 2 years of experience.
• Working knowledge of Microsoft office applications.
• Being commercially aware of finance, budget management and working in a profitable business.
• Having knowledge of food and beverage in the context of the hospitality and events industry.
• Ability to prioritise your own workload and completing tasks with a high level of accuracy.

Benefits

The benefits they offer include: 

• 27 days holiday per annum, plus bank holidays
• group personal pension plan with 7% employer contribution
• interest-free season ticket loan
• life assurance
• annual pay award
• employee assistance programme – 24/7 advice and support for any work-related issues as well as any problems affecting your home life
• occupational health team – includes employment and work-related health assessments, health checks and work station assessments
• cycle to work scheme
• corporate eye care scheme 
• professional training and development opportunities
• enhanced maternity and paternity pay
• staff discounts platform – including discounts on cinema tickets and a range of high street brands
• health cash plan

Closing date: 5pm 4 July 2025

Interview date: Week beginning 7 July 2025