Client Services Administrator Jobs in Manchester

These unique and rewarding freelance audit opportunities would suit experienced experienced audit professionals that are flexible, love diverse travel experiences, supporting worthwhile causes and inspiring people. AfID is recruiting on behalf of a leading specialist in international NGO grant audit services for development donors such as the UN and the World Bank. Assignments would suit experienced qualified audit professionals with grant audit / management experience, ideally in a not-for-profit/ international development context

Role overview.

Complete international grant expenditure audits for a diverse range of projects (grant recipients) funded by international donor institutions ranging from emergency aid, to long term development in areas such as agriculture, health or infrastructure or technical research. Assignments are 1-3 weeks in length and based across the European mainland and the developing world. These are offered on an assignment by assignment basis, one to two months in advance.

Contractors can be based outside the UK 

Requirements

• Qualified ACA / ACCA or equivalent – 5+ years post qualified experience
• Grant management and audit and reporting experience with international institutions. Preference given to individuals that have worked on UN or EC grant assurance assignments
• Diplomacy and cultural sensitivity while working with a hugely diverse range of clients and beneficiaries
• A real interest in international development and associated funding structures
• Ideally but not essential fluency in a second language such as Spanish, German, French, Arabic & Portugese
• Excellent communication, report writing and presentation skills in English.
• Resilience and adaptability

​ Personal attributes:

• At least 5-10+ years of relevant audit experience
• Ability to work under pressure; Strong planning, organisational and time management skills
• Sound technical and analytical skills, report writing and presentation skills

Passionate about international travel and development and willing to work in international locations. Individual must be prepared to travel to challenging locations when it is deemed safe to do so. Individuals must also be able to demonstrate effective past working practices when working remotely with a range of clients. 

his role delivers one to one case work including ongoing support to resolve both immediate and crisis situations, in the main relating to welfare benefits, referring to appropriate support agencies and other ICCM services promoting a multiagency approach. The aim of the service is to empower people through access to appropriate support services and improve quality of life, health and wellbeing.

· Delivering client focused, culturally appropriate support services for the benefit of members of the Irish community in Manchester on an appointment office basis, drop in service, and on outreach for those with mobility issues facilitating access to mainstream health, housing, education and employment services.

• To provide support to members of the Irish community who are vulnerable through age, poor physical or mental health, homelessness, risk of homelessness, drug/alcohol use, offending, hate crime, social and cultural isolation etc.
• To complete an initial assessment of Service Users’ needs, presenting issues and risks, making onward referrals to statutory and other voluntary support agencies as appropriate for people to access specialist support
• An understanding of how to deal with people who have experienced trauma.
• Inputting all client based work onto the CMS; maintaining accurate and up to date case files and reporting.
• To facilitate the successful running of ICCM’s health and well being activities as required.
• To promote the wider work of ICCM, facilitating pathways to support where needed.
• To be aware of and maintain best practice in safeguarding.
• To commit to continuous professional development and keep up to date with best practise in the sector.
• To attend relevant training, conferences and seminars locally, regionally and nationally as directed by line manager.
• To participate and engage in supervision and appraisal provided by the manager
• To work as an accountable member of the staff team, working within the charity’s policies and procedures
• It is the nature of the work at ICCM that tasks and responsibilities are in many circumstances unpredictable and varied. All staff are therefore expected to work in a flexible way, when the occasion arises, when tasks not specifically covered in their job have to be undertaken.
• To ensure you fully embrace ICCM’s values in all your work.

As HR Business Partner, you will play a strategic role, acting as a partner to the senior leadership to enable us to deliver as effectively as possible to people with ME. Many of our 35 colleagues have direct experience of ME and, as an ME organisation, we work hard to ensure that we provide reasonable adjustments and support to enable them to make the valuable contributions they do. You will work closely with the Management Team to drive this work. You will need to develop a deep understanding of the organisation and our work, build strong, effective relationships with our colleagues and bring expertise to the various HR functions and strategic business support areas.
 

Key Duties

People & Culture Strategy

• Work with the senior leadership to deliver the People and Culture and the Equity, Diversity and Inclusion Plans that enables the delivery of organisational goals
• Drive consistency of the implementation of the Plans
• Work with the senior leadership to review data, analyse trends, providing data-driven solutions/decisions to support cultural development. Use ongoing analysis to test the effectiveness of People and Culture interventions and processes within the organisation
• With senior leadership, manage talent and succession planning

Human Resource Management

• Provide first point of contact HR advice and support to colleagues and line managers, ensuring all instances are recorded appropriately
• Manage the compliant use of, and be first point of contact for, colleague queries on the HR IT System (currently BreatheHR)
• Support HR investigations and line managers with grievances, disciplinaries and other similar matters, recording meeting minutes and agreeing next steps.
• Liaise with the Federation of Small Businesses (FSB; provides insurance and employment legal advice) on complex HR cases that require external input, either on behalf of or alongside relevant line manager(s)
• Oversee all HR policies and procedures, being guided by relevant internal data and industry best practice, and ensuring they are regularly reviewed
• Complete all required administrative tasks for new starters and colleagues leaving the organisation
• Processing and managing of maternity, paternity, and adoption in line with policies and best practice
• Running of monthly HR reports, to include sickness auditing and dissemination of relevant data to CEO and line managers, if required
• Scope, plan and book/deliver appropriate training across the organisation and for individual employees where necessary
• Managing the recruitment lifecycle, which is to include advertising of vacancies, screening of applicants, interview diary management, referencing and document checks, onboarding coordination
• Manage and administer all changes to contractual terms and conditions with appropriate paperwork disseminated to relevant parties
• Oversee HR support for volunteers, including Trustees and Sub-Committee Lay Members
• Oversee the organisation ‘Wellbeing Weekdays’ programme (a monthly programme to support colleague contact and wellbeing)
• Support change management processes

Business Support/Compliance  

• Contract management for Employee Assistance Programme
• Contract management for IT

Responsible for driving the growth and retention of membership at The Textile Institute (TI). This role is crucial in ensuring that the TI’s membership base—both Individual and Corporate expands across all disciplines in textiles, clothing, and footwear worldwide. The Coordinator will engage with internal and external stakeholders, promoting the benefits of membership and supporting the overall objectives of the Institute.

The Senior Membership Coordinator will oversee and coordinate membership services, ensuring a high level of member satisfaction and engagement. This role requires strong organisational and communication skills, as well as the ability to manage multiple projects simultaneously. You will be responsible for streamlining membership processes, optimising workflows, and supporting the overall goals of the Institute.

Reporting directly to the CEO and working with members of the organisation from around the world and external clients, this is an exciting time and opportunity to join TIIHQ and work with a small and dynamic team with an international reach. This is primarily an office-based role although with hybrid working. 

Opportunity to travel, attend some great events both in the UK and overseas. 

Why Access Social Care Exists 

Every day millions of older and disabled people are denied the social care they need. Most local authorities can’t meet the growing demand for care, and none are confident they can meet their legal duties in the future. This affects all of us - we will all need social care at some point in our lives. 

We all have a right to hold public bodies to account, but most of us cannot afford lawyers so rely on legal aid. The 92% drop in legal aid cases since 2010 means that we have nowhere to turn. Without access to justice, our rights do not exist. The rule of law is broken. 

What we do 

Access Social Care provides free legal advice and information for people with social care needs, helping achieve a better quality of life. We work with communities to increase knowledge of the law and our rights. We highlight the gap left by cuts to Legal Aid and provide advice for those who can’t afford it. 

With a 98% success rate, our network of lawyers provide access to justice when things go wrong. We collaborate with social services whilst ensuring legal obligations are met. We are working towards a future where social care is adequately funded and we all get the support we need. 

We provide rights awareness training to front line managers, and legal advice and support to families and individuals. As well as providing access to justice, our aim is to drive system level change through evidence-led influencing and strategic casework.

This is an exciting time to join ASC. We have a new strategy and are growing quickly including across our senior leadership team. We have more than doubled in size and income since we started operating in April 2020 and we anticipate that this strong growth will continue for the duration of our next strategic period. We are dedicated to the people who need our help, but we also care deeply about our team and we think that work should be an exciting and satisfying place to be. 

About the role 

Our paralegal roles are ideal for individuals without prior legal or casework experience. As a  Paralegal (Individual Membership), you will be responsible for conducting desktop audits of paperwork for those with care and support needs, as defined by the Care Act 2014.  Additionally, paralegals at Access Social Care may  assist one or more caseworkers or other legal staff with various administrative and casework tasks.  

You will be encouraged to take on increasing responsibility throughout  your employment. If you wish to progress and demonstrate sufficient progress, there could be an opportunity to advance to a Trainee Caseworker position within  a year or so, depending on your prior experience and development at Access Social Care. You will have dedicated time  for in-house and external training and will be encouraged to take responsibility for your own professional growth.

The casework we do is pre-action, including drafting letters before action and submissions.  When we are unable to resolve  issues, we refer cases to organisations with legal aid contracts for litigation.  We provide advice primarily by telephone and digital platforms, with  face to face interactions being very rare. 

Responsibilities 

1. Undertake desktop audits of paperwork including care assessments and care plans and make recommendations as to whether care and support needs are being met.

2. Assist with a range of tasks associated with case preparation and management under close supervision, including administrative tasks like arranging meetings with clients or counsel, and file keeping

3. Support our pro-bono clinics, Hubs, and legal projects as required, including those in relation to monitoring, evaluation and learning

4. Carry out research and build personal knowledge of community care law and social care issues

5. Assist in the development of written resources, training materials and similar

6. Support with community engagement, stakeholder outreach and communications

7. Keep up-to-date with all written and verbal communications (i.e. emails/messages/calls)

8. Abide by and promote Access Social Care’s policies, particularly in relation to our strategy and governance around data protection and confidentiality, and comply with our case management processes, including time recording and case file management 

9. Undertake relevant learning according to agreed personal development plan

10.  Undertake such other tasks as may reasonably be required. 

This list of tasks is not exhaustive and will be reviewed from time to time in discussion with the post holder.

How to apply

We hope that having read this far, you will want to apply!

Please ensure that your CV and supporting statement do not include your name – use initials only. This will ensure that we avoid unconscious bias in our shortlisting process. To apply, please provide the following documents:

· An up-to-date CV

· A completed diversity monitoring form

· A supporting statement of no more than two pages, addressing the essential requirements of the person specification

Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.

We only reach out to candidates who have been shortlisted. If you do not receive communication from us within two weeks following the application deadline, please consider that we will not be moving forward with your application. 

Timeline for recruitment process

Closing date: 23:59 on Tuesday 17th September

Interview and assessments on Tuesday 25th September or Wednesday 26th September

Please ensure you keep these dates free.

At Access Social care, we aren’t interested in tokenism. We know that if we are to make the biggest difference for the people that need us the most, we need to get Equality, Diversity and Inclusion and anti-racism right. Part of this is recruiting greater diversity in all our teams. 

With this in mind, we particularly welcome applications from candidates with experience of the communities we serve, including people with direct experience of the social care system, and from marginalised groups, particularly Black, Asian and minority ethnic groups, older and disabled people, and trans and non-binary people.

Purpose

Kids in Need of Defense UK is a collaboration between four award-winning, UK based not for profits that specialise in children’s immigration and asylum law. We partner with lawyers and law firms across the UK to provide the highest quality legal advice and representation for free to undocumented children and young people. Central England Law Centre (CELC) is the UK's Largest Law Centre and the lead partner in the KIND UK collaboration. The successful candidate will be working with Central England Law Centre (CELC) on the KIND UK project.

This is a key role for which we’re seeking a suitably qualified and experienced immigration adviser. They will be responsible for providing an excellent frontline service to KIND UK clients, leading on all matters relating to the assessment and triage of new referrals to the service. 

The successful candidate will be subject to an enhanced DBS check.

Responsibilities:

• Assess referrals which have been flagged for legal advice by KIND UK administrators, for merit and suitability for the KIND UK project
• Assess and agree the appropriate level of service, making the initial triaging decision on referrals
• Provide internal legal advice on referrals with legal complexities
• Provide one-off advice to prospective clients via telephone and/or email, where appropriate
• Make onward referrals to other suitable immigration advisers and other services, where appropriate

Personal Specification:

Essential:

• OISC L3 or admitted as a solicitor or barrister in the UK or equivalent right to give immigration advice
• Significant post-qualification experience in child, young person and adult immigration and nationality law
• Broad and confident knowledge of UK immigration and nationality law and policy
• Experienced and confident in making independent and swift decisions on legal issues in immigration and nationality law

Desirable:

• Experience of working in a triage function
• Experience of working with vulnerable clients
• Experience of working with social workers and other children's services professionals

About CELC:

A fairer, more just society in which an understanding of rights and their power is embedded within communities.

Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.

Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.

What we can offer you:

• 37-hour working week;
• Flexible working hours and a hybrid working arrangement;
• 28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
• Pension scheme membership;
• Access to an employee assistance programme;

We invite interested candidates to download our Recruitment Pack for this role from our website.

To submit your application, please complete the KIND UK Triage Supervisor Form, found on our website.

Closing date: 10am on 7th October 2024.

Interviews will be held in week commencing: 14th October 2024

BACKGROUND

Sundial delivers high quality education and training on harmful practices, such as female genital mutilation (FGM), “honour”-based abuse (HBA) and harmful body alterations. We offer safeguarding training for teams of professionals such as teachers, police and social workers. We also deliver lessons in schools, as well as workshops for community groups. We ensure people from FGM- and HBA- affected communities and young people are at the forefront of our work. Our training and education work is sensitive, on point and age appropriate. All of our training is delivered in pairs, with at least one facilitator being from a community affected by the harmful practice discussed in the session.

Harmful practices / topics covered in our training and lessons (not extensive list):

• FGM/C
• Forced marriage
• Spiritual abuse
• Intersectionality and domestic abuse

Healthy relationships and body image, including:

• Body image and smart phones
• The influence of pornography on young people
• The female genitalia (including learning on FGM/C and female cosmetic genital surgeries)

Job Description

You will deliver workshops on harmful practices and abuse issues to a high professional standard, together with a co-facilitator, and carry out administrative tasks as required for the effective delivery of our education programme.

Person Specification

You will ideally be from a community affected by a harmful practice such as FGM/C or “honour”-based abuse and forced marriage. This does not necessarily mean you personally have been affected, but you have a deep understanding of the issues from living in your community.

Your knowledge of the topic: You will need a strong understanding of violence against women and girls (VAWG), ideally having experience working in the VAWG sector. You will have a strong understanding of some or all of the topics that we deliver, in order to deliver workshops with a high level of expertise and answer any questions during the session. A good understanding of safeguarding pathways would be desirable. Please note we are confident that someone with experience in the VAWG sector would be able to upskill themselves, with our help, if there is a topic they are not familiar with, e.g. spiritual abuse.

High level of organisation:

You will need to communicate with our Schools Coordinator to understand the details of the session, including who the session is for, any special requirements of the group and who you will be working with. You will need to link with your co-facilitator ahead of the session to have a planning meeting, including discussing the content of the session, who will deliver which parts, and any specific needs of the group. You will need to plan your own travel (reimbursed) - this can be anywhere in the Thames Valley, Birmingham or occasionally London. You may also need to link with your co-facilitator on their travel arrangements.

Administration skills:

Whilst the bookings will be made by our Schools Coordinator, you will still be expected to do some administration, such as completing records after the session.

Time management:

You will need to have excellent time management skills, including arriving at the venue in time to set up and deal with any last minute unforeseen issues which may arise (e.g. a school's firewall blocking our film materials). You will also need to deliver the content allowing enough time for each section of the training. This will require being able to effectively work with your co-facilitator. Each session should be well paced with time for questions at the end.

You as a facilitator:

It is important that you are a confident facilitator, including being comfortable to speak in front of a large group and able to project your voice. You will also need to be dynamic and engaging, facilitating activities / discussion and using high impact teaching methods to keep the group engaged. You will also need to be confident managing lots of questions or someone ‘over speaking’. You need to be thoughtful and sensitive to everyone in the room, including trying to ‘see’ everyone, and being encouraging and non-judgemental. You need to be comfortable working with adults, children and young people.

You as a leader:

You will need to be comfortable taking the lead alongside your co-facilitator. This will include directing them if there are particular sections for them to deliver, and being clear on timings. You will need to feel comfortable giving peer feedback, including on language used during the session and timings. You will need to be motivational and encouraging as a lead, keeping things positive whilst also professional.

You as a representative of Sundial:

You will need to maintain a high level of professionalism as a trainer, showing interest in the client (e.g. the school safeguarding lead who has booked the sessions) and helping to build the relationship between them and Sundial. For example, you may be asked to join the client for lunch and this can be a great opportunity to discuss the needs of the school and possibly suggest other training sessions. You will need to help the client feel confident that the session will run smoothly and that the content will be appropriate for the audience.

HOW TO APPLY

• Please send your CV and a covering letter explaining your interest in the issues the charity addresses and your relevant experience. Please also ensure your CV includes details of two referees. We will not contact your referees prior to interview.
• We strongly encourage applications from people from communities affected by harmful practices. · Applicants called to interview will be invited to deliver a presentation and complete a written task.
• The appointment is subject to an enhanced DBS check and references.

Contract:  Permanent, part time  

Salary:  £18,963 - £22,050 per annum (£27,089 - £31,499 FTE) 

Location:   Homebased within Oxfordshire or Warwickshire 

Closing date:  Tuesday 24 September 2024 

Interview dates: 1 & 3 October 2024  

The Regional Adoptions Facilitator will be instrumental in streamlining our adoption services to maximise the number of horses we can help by 2026! 

More about the role

As Regional Adoption Facilitator, you'll collaborate with centre-based Adoptions Coordinators to swiftly execute the Blue Cross strategy, focusing on efficient horse adoption services, including home direct placements. You'll oversee the post-adoption process in your region, ensuring smooth ownership transfers after successful loan periods to expedite horse rehoming and optimize space for new cases.

Each day you will be conducting thorough home checks and visits—both in-person and virtually—for borrowers to uphold welfare standards and address any issues promptly. Collaborating with the Rehabilitation, Trainer, and Behaviour Advisor (RTBA), you'll manage challenging horse behaviours to support successful home placements. You'll also facilitate home direct rehoming initiatives, making critical decisions to match horses with suitable owners based on your expertise and ensuring ongoing support post-adoption.

To expand our impact, you'll recruit and manage a network of volunteers, including a regional volunteer manager, for home direct assessments and checks. This includes coordinating visits and appointments, fostering partnerships with external charities aligned with our home direct efforts.

Providing excellent client experiences is essential, ensuring every interaction covers all necessary information for successful matching and adopting horses into loving homes.

This is a home-based post with extensive travel. The nature of the post will require the coordinator to demonstrate considerable flexibility in arranging their work schedule and time allocation. This will include some weekend and evening work. Due to the nature of the charity’s work, it may be necessary to exceed these hours when the workload demands. The Regional Adoptions Facilitator will be required to use their own car in carrying out their duties and will be reimbursed for business mileage as appropriate. 

This is a part-time role working 26.25 hours over four days per week on a rota which includes weekends and bank holidays.  This role involves extensive travel covering areas such as Warwickshire, Nottinghamshire and across to Norfolk. 

 For a more detailed look at the role and its requirements, please see the attached job description.

About you

As this role requires coverage across specific regions, candidates must reside in either Warwickshire or Oxfordshire. You are an excellent communicator with experience in client-facing roles within horse-related environments. Your knowledge of horse welfare and riding will ensure successful adoptions. You can quickly absorb and record information while engaging with clients and stakeholders.

Client-focused and decisive, you handle pressure well and challenge risk-averse decisions using evidence-based methods. You follow set processes, adapt to new methods, and aim to improve horse welfare by maintaining high standards in the adoption process.

Strong communication and interpersonal skills are essential. You remain professional and approachable, handling difficult situations calmly. You are open-minded, adaptable, and able to communicate effectively with customers and colleagues.

Your skills allow you to assess support levels for horses and borrowers, identifying and addressing underlying issues. You support borrowers in maintaining high welfare standards.

Trustworthy and proactive, you approach your work enthusiastically. Your problem-solving mindset helps you find solutions and prioritize decisions with attention to detail.

Resilient and emotionally intelligent, you support clients and colleagues empathetically. Motivated, flexible, and dependable, you provide exceptional service to Blue Cross horses and customers, managing your workload effectively both independently and as part of a team.

Knowledge, skills, and experience 

• Demonstrable understanding and experience of matching considerations for horses and homes. 
• Full driving licence with access to their own vehicle 
• Minimum BHS Stage 4 or acceptable equivalent qualifications or experience 
• First class knowledge and practical experience in the care and management of a range of horses and their environment, their needs and conditions 
• Proven practical experience of the assessment of horses, riders and their environments 
• Experience of assessing riders and analysing ridden horse behaviour 
• Practical knowledge of horse behaviour and training 
• Excellent communication skills with experience of building relationships and rapport with customers
• Experience of working with the general public with the proven ability to deal with people in a variety of circumstances 
• Significant experience in delivering high level customer service in a fast paced and often emotional environment.  
• Good IT skills and experience of using a variety of computer packages 
• Excellent administration and organisational skills 
• Good questioning skills with the ability to gather information and distil the important points. 
• Proven decision-making ability.  
• The ability to demonstrate, understanding and apply our Blue Cross values. 

Although not essential, it would be great if you also had: 

• Experience working with volunteers. 
• Client relationship management experience. 
• Understanding of safeguarding issues

How to apply 

Please apply via our website and complete the online application process before the closing date on Tuesday 24 September 2024. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes:  

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family  
• Free physiotherapy advice and face to face intervention 
• Health cash plan 
• Unlimited access to an employee assistance programme 
• Pension scheme with enhanced employer contribution  
• Professional fees paid with Continuing Professional Development and personal development support. 
• Life assurance  
• 20% discount on Pet Plan pet insurance  
• Enhanced family friendly policies  
• Recognition scheme  
• Annual volunteer days 
• Charity worker discounts across a variety of retailers

To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website. 

About Blue Cross

Blue Cross is a national charity that has been helping sick, injured and homeless pets since 1897. 

Every month we help thousands of pets and their people by providing veterinary care, expert behaviour advice and find homeless pets loving families. We also offer education for future generations plus pet bereavement support for those who have lost their beloved pet companion. 

We love the ways that pets can make such an amazing difference to the people they live with and we offer lifelong support and advice to help that unique relationship thrive. With your support we can give back to more pets and their families who need our help. 

Pets change lives. We change theirs.
 

Our commitment to diversity and inclusion 

We believe that every pet should enjoy a healthy life in a happy home, and we always seek to recruit the best people who share our values and commitment so we can continue to help and support pet owners across the UK to achieve this. 

At Blue Cross, we want you to feel that you belong, without the need to hide any part of who you are.  

Diversity and inclusion at Blue Cross means creating a workplace where all people, regardless of gender, race, sexual orientation, religion, nation or country of origin, disability, age, and socioeconomic backgrounds are welcome, respected, supported, and have access to equal opportunities.   

We are working hard to reflect the world we live in and the communities we serve at every level of our organisation. As much as we have made positive advances, we consider diversity and inclusion to be a work in progress – a continual commitment that remains a priority for all of us.  

Our values    

Our values define the way we do things. We use them every day to guide us, and to make sure we put people and pets at the heart of everything we do.  

Compassionate: We listen, we are non-judgmental, we are kind and caring to the pets and people we encounter, and we offer support in difficult times  
 

Courageous: We make brave decisions, embrace change, and encourage innovation, ensuring we always act with integrity – doing the right thing even when no one is looking

We are looking for a Corporate Partnerships Manager to support the Head of Membership Engagement in the overall development and delivery of commercial revenue streams at the Chartered Institute of Fundraising. This will include all current sponsorship for conferences, including our flagship Fundraising Convention, corporate membership, and strategic partnerships. 

Job purpose:

• Recruiting, retaining, and developing corporate members.
• Identifying and securing new sponsors and exhibitors for the Chartered Institute’s event business, including one-day conferences, webinars, and Fundraising Convention.
• To identify, secure, and nurture long-term strategic partnerships.

​Key Accountabilities

• Work and support the Head of Membership Engagement across the following income streams:
  • Fundraising Convention: Responsible for the overall management of expo – planning, sales and invoicing;
  • Fundraising Convention sponsorship: lead on this and assist the Executive Director when required;
  • One-day conference sponsorship and expo: to be partnership lead on day-to-day conference sponsorship sales including print advertising;
• Develop partnership support for the strategic objectives of the Chartered Institute;
• Work with the Membership Team, supporting all areas of membership where required;
• Strategic corporate partnerships: Work with key clients and provide support for the Chartered Institute of Fundraising’s portfolio of events, including Group events.

Business Development

• To be client-focused and visible in the marketplace with sponsors and supporters.
• To create a plan for growing expo, conference, and corporate supporter revenue.
• To work with the Head of Membership Engagement and Executive Team to highlight potential new partners and create a strategy to increase support from existing customers.
• To work closely with the Professional Development Team to maximise all revenue-generating opportunities.

Financial

• Work closely with the Finance Team to maintain accurate reporting of revenues.

Marketing

• Work with the Marketing Team to ensure all commercial opportunities are optimised across all promotional materials.

Administration

• To collate all materials and information from all Fundraising Convention sponsors.
• To manage the Convention expo pack and any administrative requirements of Fundraising Convention exhibitors.
• To attend Fundraising Convention and provide administrative support to all sponsors, exhibitors and partners as required.
• To be responsible for the overall management of the Fundraising Convention exhibition, including planning, sales, and invoicing.
• Any other administrative duties required to deliver the partnership strategy.

Other

Accountabilities also include a responsibility on behalf of the job holder to undertake any other duties that are relevant to the job as requested by their line manager.

Person Specification

Experience & Skills

• Able to demonstrate the development of effective commercial relationships and sponsorship.
• Effective communication skills.
• Effective and efficient organisational skills.
• Understanding and experience of working in events environments.
• Interest in the charity sector and the role of professional fundraising.
• Computer literate (competent user of Microsoft Office suite and databases and CRMs to track and share records).
• Able to simultaneously contribute to strategic development and deliver operationally.
• Able to demonstrate use of initiative to problem-solve and find solutions.
• Aware of new trends and areas for growth and able to react to them.
• Able to demonstrate strong commercial acumen.
• Able to demonstrate effective communication skills, both written and verbal.
• Able to collaborate effectively with people at all levels, internally and externally.
• Sound budget management skills.

Attributes

• Keen and able to work effectively with other team members.
• Driven by results and able to work to deadlines and targets.
• Customer-focused – always looking to deliver a great experience for members and partners.
• Can generate ideas for new events, content, and ways of engaging key accounts.
• Enthusiastic about promoting the work of the Chartered Institute to key audiences to achieve engagement and commercial success.
• A confident and helpful team member who can interact well with others and has a ‘can do’ attitude.
• Strong attention to detail.
• Effective interpersonal skills.
• Positive approach to problem-solving and solutions-focused.
• A confident self-starter who can work independently.
• Strong organisational and planning skills.
• An understanding of and commitment to the values of the voluntary sector.

Reflecting our Values

• Passionate: takes pride in what we do and is driven by success.
• Professional: champions and achieves high standards and is governed by professional integrity.
• Enabling: helps and is empowered to take ownership, find solutions, make decisions and collaborate.
• Enterprising:  open to new solutions and committed to delivering where we already excel.
• Respectful: honest and fair and treats everyone with consideration and respect.

Circumstances

Able to work outside office hours on occasion.

If you would like to discuss access requirements or have any questions about the role please contact us directly.

The Chartered Institute is proud to be an equal opportunity employer committed to a diverse and inclusive workplace where we can all be ourselves and succeed on merit. We particularly welcome applications from those who are significantly underrepresented in our sector, such as disabled people and individuals from Black, Asian and Minority Ethnic communities.

Are you an experienced accredited IDVA with experience in a multi-agency?

If so, the Drive Partnership is looking for a DAPO Triage IDVA in Manchester. 

The Drive Partnership was formed by Respect, Safe Lives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. 

The Triage IDVA will work as part of the Triage Team in their pilot area, reporting to the Triage Team Leader and working alongside the Triage Worker. They will be responsible  for supporting and presenting the voice of the victims and their children in cases where  the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.

They will be responsible for attempting to contact the victims to carry out the relevant safety checks, risk assessments and provide advocacy during the assessment stage and make onward referrals for further support for the victim. They will capture the voice of the victim as part of the overall assessment for a positive requirement and feed their views and any relevant information about risk or need into the overall recommendation. The IDVA’s work and expertise will ensure that the risks and needs for both the Perpetrator and Victims/families are considered so that a co-ordinated and individual intervention plan can be created when appropriate and safe to apply as part of the DAPO.

Are you an experienced accredited IDVA with experience in a multi-agency?

If so, the Drive Partnership is looking for a DAPO Triage IDVA in Manchester. 

The Drive Partnership was formed by Respect, Safe Lives and Social Finance, is working to transform the national response to perpetrators of domestic abuse. 

The Triage IDVA will work as part of the Triage Team in their pilot area, reporting to the Triage Team Leader and working alongside the Triage Worker. They will be responsible  for supporting and presenting the voice of the victims and their children in cases where  the perpetrator has been referred to the team for an assessment of suitability for a Positive Requirement during an application for a DAPO.

They will be responsible for attempting to contact the victims to carry out the relevant safety checks, risk assessments and provide advocacy during the assessment stage and make onward referrals for further support for the victim. They will capture the voice of the victim as part of the overall assessment for a positive requirement and feed their views and any relevant information about risk or need into the overall recommendation. The IDVA’s work and expertise will ensure that the risks and needs for both the Perpetrator and Victims/families are considered so that a co-ordinated and individual intervention plan can be created when appropriate and safe to apply as part of the DAPO. 

JOB TITLE:Communications Manager

RESPONSIBLE TO: Head of Operational Services

LOCATION:Head Office Manchester City Centre

HOURS: 22.5hrs (3 days) 

SALARY: £44,000 FTE/£26,4000 pro rata 

CLOSING DATE: 22nd September 2024

INTERVIEWS TAKING PLACE: 8th October at Manchester Head Office 

Please note we require a covering letter detailing how you feel you are able to deliver in the role. 

About UKROEd 

UKROEd Ltd is a private, not-for-profit company responsible for the delivery, management, and administration of the National Driver Offender Retraining Scheme (NDORS) on behalf of the Police service. It is also the operating company of the Road Safety Trust and is committed to the education and training of drivers who commit low level traffic offences.

UKROEd values and respects each individual employee, client and customer and is committed to promoting equal opportunities throughout its workforce. As such, all relevant applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. 

Overview of the role 

UKROEd are looking for an experienced Communications Manager to join the Operations business area of the company.

 You will work closely with both our internal and external stakeholders to oversee the development and implementation of an impactful communications strategy to ensure that our messaging output is effective and in line with our overall corporate strategy.

Principal Duties and Responsibilities: 

• Act as the principal advisor to the senior leadership team on all areas of communication and engagement, including planned and unplanned issues. 

• Work alongside the UKROEd Crisis Communications Consultant to develop and deliver an annual communications plan that outlines the priority campaigns and communications projects to help the company deliver its corporate plans and financial strategy. 

• Work alongside the UKROEd Media Associate Consultant to manage and further develop the external communications service, including communication campaigns, reactive communications, media relations, digital, and design.

• Develop a unified company voice that aligns with our branding and values 

• Oversee UKROEd’s internal communication function and work with key business areas to implement effective internal communication and engagement strategies, which drive new ways of working and support wider transformation and cultural change across the organisation 

• Build and maintain relationships with our stakeholders and audiences, including internal and external stakeholders across course providers, police forces, the Road Safety Trust, local and central, government & Whitehall, statutory and non-statutory bodies, industry & business, road safety communities and other parties to establish strong working relationships. 

• Work with appointed associates on the organisation's external digital platforms, planning and managing the design, content, and production of all materials.

• Provide overall editorial control of communication processes to all key stakeholders 

• Continuously improve the delivery and effectiveness of campaigns and engagement activities by gathering intelligence through robust evaluation, and by reviewing procedures and practices, to drive the achievement of high-quality, impactful outcome 

• Support UKROEd in influencing external decision makers, including central government, regional government, and police forces nationally.

• Promote the interests of UKROEd regionally and nationally, establishing a a strong organisational profile to enhance its reputation, impact, and influence.

• Be accountable for the effective management of the company’s communications budgets to ensure measurable return on communications investment 

• Develop efficient communication protocols and policies for diverse scenarios or emergencies by engaging with executive management in drafting policies. 

                                                              COMMUNICATION MANAGER  

                                                                PERSON SPECIFICATION 

Qualifications  

Essential 

• Bachelor’s degree, or equally recognised professional qualification, in a relevant subject

• Member of the CIPR or relevant professional body 

• Evidence of continuing professional development 

Desirable 

• Master's degree in communications, Public Relations, Marketing, or a related field 

• Additional certifications in digital marketing, crisis communication, or stakeholder engagement. 

Experience  

Essential 
 

• Experience at a managerial level delivering strategic communications advice and leading communication and engagement initiatives within a complex organisation. 

• Demonstrated experience in managing organisational change and executing effective internal communication strategies. 

• Extensive experience utilising modern communication technologies and digital media platforms. 

• Strong capability in both short-term and long-term strategic planning, with the ability to anticipate and respond to evolving priorities and emerging issues. 

• Experience fostering cross-organisational collaborations and partnerships. 

• Deep understanding and management of brand development and its influence on stakeholder perception and engagement. 

• Experience providing strategic communications advice to senior leadership, including boards, committees, or executive panels. 

• Proven experience in developing and executing crisis communication strategies. 

Desirable 

• Experience engaging with national-level politicians and stakeholders to advance organisational objectives. 

• Background or knowledge of the not-for-profit sector. 

• Experience working within the road safety or transportation sector. 

Job Related Knowledge  

Essential 

• Excellent verbal, written and presentation communications skills with the ability to tailor messaging to diverse audiences 

• Strong critical thinking and political acumen in handling sensitive and complex issues. 

• In-depth knowledge of digital and social media strategies, tools, and best practices. 

• Proficiency in developing and implementing effective communication campaigns across multiple channels. 

• Solid understanding and commitment to equality, diversity, and inclusion principles. 

• Proficient in standard office software (e.g., Microsoft Word, Outlook, PowerPoint, SharePoint) and familiarity with content management systems. 

• Basic knowledge of media law, data protection regulations, and ethical considerations in communications. 

Desirable 

• Strong understanding of public affairs and advocacy strategies

• Familiarity with current policies and best practices in community engagement and public consultation. 

• Kknowledge of evaluation methodologies for assessing communication effectiveness and impact.

Skills and Aptitudes 

Essential 

• Proven leadership skills with the ability to work with, motivate, and develop high-performing, multidisciplinary teams 

• Demonstrated resilience and high motivation, and the ability to inspire these qualities in others 

• Strong strategic planning and organisational skills, with the ability to prioritise tasks and manage multiple projects efficiently 

• Excellent problem-solving and analytical skills to inform effective decision-making 

• Excellent communication and interpersonal skills, adept at influencing, persuading, and negotiating with a wide range of stakeholders. 

• Experienced in managing operational budgets, commissioning services, and overseeing contractual agreements 

• High levels of professionalism, integrity, and ethical standards, serving as a strong role model within the organisation 

• Ability to work collaboratively and effectively with senior managers, directors, and external partners. 

• Strong political awareness and sensitivity to navigate complex organisational and external environments. 

• Proficient management and leadership capabilities with a track record of delivering successful communication initiatives 

Desirable 

• Experience in measuring and evaluating the impact of communication strategies and campaigns. 

• Ability to use various content creation tools 

Location: Remote (based in England & Wales with occasional travel for biannual team days and biannual departmental team meetings in various locations)
Salary: £28,665 - £30,865 pro rata (£11,466 - £12,346 actual)
Hours of work: 2 days per week (14 hours)
Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities.

Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Finance Manager role involves:

• Overseeing day-to-day charity finance functions
• Managing expenses, payments and payroll processes
• Communicating and presenting financial reports and information

About you

Do you have accounting experience and strong numerical skills? Are you looking for an opportunity to use your financial expertise in a charity setting? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Finance Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 10am Monday 23 September 2024. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Coordinator).

Please see the job pack for more details on the role and application process.

In this role you’ll be both strategic and hands-on, solely managing the financial controls for this small charity with a £350k annual turnover.  You will support the Director and senior management team through your management of financial processes, policy and planning.

This will include using accountancy software to process income and expenditure, producing management accounts for the senior management team and Board, and ensuring the charity reports to its key funders, including Arts Council England. 

You’ll process payroll for our small team of 6 employees, taking care of liaison with HMRC as well as handling external audit and company filing.

Who are we looking for? 

We’re looking for someone with focus, efficiency and precision to take responsibility of our company finances.

Unfazed by working mostly alone, you’ll be incredibly organised with your time and workload to ensure processes are handled in a timely and accurate fashion. Ideally, you’ll be passionate about the work that we do both as a professional arts organisation and also as a small charity based in Bedfordshire with altruistic values.

You’ll have experience of working with small organisations and charities, knowledgeable about the areas of financial control that you will be our expert on.

The role is an employee position for one day per week, however we are open to discuss flexibility of working hours and the possibility of freelance working with the successful candidate.

We actively encourage people from a variety of backgrounds with different experiences, skills and stories to join us and influence our working practice. We are particularly keen to hear from people from backgrounds that are currently under-represented on our staff team including people from UK minority ethnic backgrounds and candidates who self-identify as disabled, male, non-binary or trans and/or LGBTQ+.

Application deadline: 9am, Mon 30th Sept 2024

Interviews: Thurs 3rd October 2024

Terms and Conditions   

Hours of Work: 7.5 hours per week (1 day).  These hours can be worked flexibly.      

Contract: This is a permanent employment contract with a 3 month probationary period.    

Salary: The full-time equivalent salary for this position is £40,000 – 45,000 per annum (pro rata to 7.5 hours per week).        

Location: Home-working.

Benefits:  

BCA offers 25 days holiday per annum plus bank holidays (pro rata for part-time employees).   

We offer a NEST pension scheme with a 3% employer contribution.   

Access to IT & equipment to enable efficient home-working can be provided.      

Proof of the right to work in the UK will be required before appointment.