Client services administrator jobs in Manchester

Give as you Live Ltd is an innovative online fundraising platform enabling members to generate free funds for UK charities through a suite of fundraising solutions.

We are growing our team and are looking for a friendly, organised and customer-focused individual to join our team as a Customer Support Assistant.

Working with our platform you’ll play an important role in supporting donors, fundraisers and charity partners, helping to ensure they have a seasmless and postitive experience.  

You’ll respond to enquiries, assist with platform related questions and work closely with colleagues to deliver an excellent service that helps charities raise more via the platform. 

 Duties & Responsibilities

• Provide exceptional support to donors, fundraisers and charity clients via phone, email and Zendesk providing timely and professional support.
• Support charity clients with onboarding and navigating features to maximise fundraising success.
• Resolve client issues effectively while maintaining high levels of customer satisfaction. 
• Maintain detailed records of client interactions using internal CRM systems.
• Escalate complex issues to relevant departments and follow up to ensure a resolution.
• Assist clients with product information, troubleshooting and service related queries.
• Collaborate cross-functionally to improve client experience and resolve recurring issues affecting donors, charities and fundraisers.
• Handle sensitive enquiries with empathy and professionalism, turning negative experices into positive outcomes.
• Contribute to achieving team KPI’s, including customer satisfaction scores (Feefo).·
• Provide administrative support including data entry, documentation and reporting.  

Candidate Specification:

• Has excellent written and verbal communication skills.
• Enjoys helping people and delivering a great customer service.
• Is organised, reliable and able to manage their workload effectively.
• Demonstrates empathy, patience and professionalism when handing enquiries.
• Is able to work independently while also collaborating effectively with colleagues.
• Has a positive, proactive attitude and a willingness to solve problems.
• An interest in charities, fundraising or making a positive social impact is a bonus.

Office Administrator
Hours: Part Time, 30 hours per week
Salary: £24,785 per annum, pro rata
Contract: 8-month contract
Location: Based at Mind in Salford, The Angel Centre, Salford

About Us:

Mind in Salford is an independent mental health charity affiliated with the national Mind network. We provide advocacy, training, and support services that empower people across Salford to improve their mental wellbeing. We are committed to challenging stigma, campaigning for change, and ensuring no one faces a mental health problem alone.

Our charity provides a range of services including advocacy, welfare rights and debt advice, offering support to clients with and including those with physical & sensory impairments, learning difficulties, dementia, autism and mental health problems and the over 60s. This role is to work within the Advice Team and also supporting the administration team.

About you and the Role:

We are looking for a proactive Office Administrator to support the Advice team.

In this role you will support the smooth running of our organisation. Experience in customer service, greeting clients, data input and answering the phones.

Main Responsibilities and Accountabilities

• Good customer care skills with an ability to put people first and ensure accessibility to the service
• Articulate and friendly and able to convey a variety of solutions and concepts accurately and concisely
• Motivated and organised with excellent time management skills
• Able to keep concise and complete records
• Able to use Salesforce as well as Outlook, Word, Excel and other Microsoft packages to a high standard
• Able to prioritise key tasks effectively whilst maintaining client care
• Able to act on own initiative, and complete actions
• Able & willing to learn, adapt and develop in the role and engage positively with new ways of working, alongside seeking appropriate training for professional development
• Able to manage day-to-day operations and develop and implement effective and efficient systems
• Able to work within legislative and quality frameworks
• Understanding of health and safety, including risk assessing and lone working precautions
• Understanding of and commitment to equal opportunities and diversity, confidentiality & data protection and Safeguarding Policies and Procedures

Closing date and time for applications: Tuesday 14th July at 5pm
Interview date: TBC

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind in Salford is committed to equity of opportunity and to creating a working environment where everyone is treated with dignity and respect. We actively welcome applications from people across all backgrounds and identities, and are particularly committed to increasing representation from communities that have historically been underrepresented in the mental health workforce. All employees are expected to uphold and actively contribute to our equal opportunities policy in everything they do.

No agencies please.

THINK is expanding our Data function and looking for find a Data Consultant who can help achieve that growth.

THINK Data is the specialist data function of THINK, working exclusively in the charity and not-for-profit sector. We combine deep sector knowledge with hands-on technical expertise across three core areas: data health, analytics and insight, and CRM system challenges. 

Led by the Director of THINK Data, the team covers key elements of data strategy with charity clients to help them get more from their data and make better decisions. Discovering the challenges around the infrastructure of systems, processes and insight capability charities need to make data work harder for their mission. The Director leads on new business generation, team development, innovation in data products and thought leadership across the sector. Part of that innovation is exploring the best ways to use AI in how we work and how we advise clients, taking a considered and human approach. 

The Data Consultant role centres on data discovery and consultancy - working with charity clients to understand their data challenges and shape practical roadmaps for change. Alongside this you will contribute to client delivery, own key internal systems, and help develop new products and services. 

This is an opportunity to grow. We are looking for a driven, ambitious individual with a background in charity fundraising and experience in data analysis and management, who is ready to take a step up into consultancy. The role offers a clear path to develop from Data Consultant to Senior Data Consultant, with the potential over time to progress towards Data Director. The right person will help shape the future of THINK Data and grow as the function grows. 

To apply please follow the guidance in the Candidate Pack. Informal calls with Steve White, Director of THINK Data or Matt Smith, Managing Director of THINK are available upon request. 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

Purpose of the role: 

As a Kinship Family Worker for Kinship Reach, you will deliver this online programme to families in your commissioned area. You will provide virtual one-to-one support to kinship carers and their families to help them become resilient and informed, with a strong support network to help them care for the children in their care.

Key responsibilities:

One-to-one support
Provide up to 6 one-to-one support sessions bespoke to the kinship carers and their families over a three-month intervention, working within the Kinship Reach delivery model. This may include, but is not limited to:

• Signposting or referring to relevant national and local services.
• Providing practical and emotional support to kinship carers.
• Liaising with other professionals and organisations.
• Making referrals to other Kinship services such as Advice, Someone Like Me, Peer-to-Peer.
• Providing support for carers to secure grants from local and national funders.
• Set goals for change following Kinship Reach processes, in partnership with the kinship carer.
• Monitor, review and revise these goals to ensure carers are on track and goals remain relevant.

Peer group facilitation and management

Kinship delivers virtual peer support groups which carers from Kinship’s programmes can access, coordinated by Senior Kinship Family Worker(s). This role could include:

• Developing existing groups and setting up new groups as required.
• Working closely with Kinship’s peer-to-peer service where appropriate.
• Collaborating with kinship carers, the local authority, and community partners to set up virtual and in-person peer support groups.
• Planning, preparing, facilitating virtual and in-person peer support groups.
• Promoting groups in the area you are delivering in to kinship carers and organisations who work with them, including contributing to the creation of promotional materials.

Participation

• Recruit kinship carers as volunteers to lead and support the development of virtual peer support groups.
• Work proactively to enable kinship carers to influence the design and delivery of the peer support groups delivered in their area (such as topics, time / date).
• Support Kinship’s communications and engagement strategy, such as helping to provide case studies and sourcing images for newsletters and local media to promote the programme and recruit participants.

Safeguarding and risk management

Kinship has a robust safeguarding structure. You will be supported by a Designated Safeguarding Lead (DSL) and Designated Deputy Safeguarding Leads (DDSL).

• Recognise and respond appropriately to signs of abuse or neglect, following national legislation and procedures and Kinship’s own safeguarding procedures.
• Liaise with your line manager and safeguarding lead regarding safeguarding concerns, following Kinship’s policies and processes.
• Provide reports and information for managers about cases of concern.
• Ensure you are aware of and follow safeguarding policies and procedures risk of harm protocol.
• Complete risk assessments for events or groups with families in line with Kinship’s policies and processes to be signed off by a DSL or DDSL.
• Follow Kinship’s health and safety policies to keep yourself and your clients safe, such as Lone Working Policy, Home Visit Policy, risk assessment, events.

Monitoring and Evaluation

• Record attendance at virtual support groups and ensure this is reported on the Salesforce database.
• Ensure casework, feedback, and other data related to service delivery are regularly and accurately recorded on our Salesforce database in line with Kinship’s policy and best practice.
• Ensure completion of carer registration forms, review forms, and closure forms, taking details that will be used to evidence impact.
• Collect case studies from your kinship carers to help demonstrate impact.
• Contribute to any reports for local authority partners as required in terms of data and case studies as required.
• Attend monitoring meetings as required.
• Engage in quality assurance processes in line with Kinship processes and policies.

Relationship and stakeholder management

• In partnership with the senior Kinship Family Worker, enable local authorities to understand the programme and pathways for how to make referrals.
• Support practitioners' meetings with local authorities to encourage referrals, discuss cases, and ensure local authority confidence in the programme.
• Where applicable, work with local authorities to raise awareness of kinship care and to reach and support kinship carers through the programme.
• Where possible and relevant, represent Kinship at external events and meetings to raise awareness of the programme and to influence other organisations.
• Where applicable, work with local authorities and voluntary and community groups supporting kinship families.

This role will play a pivotal role in supporting Galop to achieve its mission to support LGBT+ victims and survivors of abuse and violence in the UK. You will work alongside another Executive Assistant to provide administrative and project support to the Co-CEOs, as well as supporting the Chair of the Board, Trustees, and Senior Leadership Team as needed. You will work closely with Galop’s Co-CEOs and the wider senior team to ensure the efficient and effective running of the executive office. You will proactively manage both internal and external demands, as well as supporting the Co-CEOs with some of their key projects, such as implementation of the strategy, high-level fundraising and culture development. 

This is a remote role, with the ideal candidate being available in person in central London on an ad hoc basis. This position is part-time and we are open for this role to be undertaken in either 3 or 4 days per week, and can show flexibility with working hours.

Your duties will include: 

Executive Support & Office Management 

• Support the Co-CEOs in all aspects of their roles, including strategic inbox and diary management, workload management, coordinating and minuting meetings, ensuring they are fully briefed, and tracking action points for the Co-CEOs and Senior Leadership Team.  
• Act as an effective gatekeeper to the Co-CEOs.  
• Ensure electronic files and systems are kept up to date and effective.  
• Undertake general administrative duties for the Executive Office as required.  
• Support the wider Senior Leadership Team as required.  
• Undertake any other reasonable duties as required.  

Governance & Board Administration 

• Work closely with the Co-CEOs and Board on the organisation's governance requirements, including compiling Board and Sub-Committee papers, maintaining minutes, and managing governance documentation.  
• Coordinate Board and Sub-Committee meetings, including preparing agendas, information packs, Co-CEO reports, and taking accurate minutes.  

Strategic Planning, Projects & Performance 

• Create and maintain systems to monitor operational work against strategic objectives, ensuring regular reporting of organisational KPIs and departmental operational plans.  
• Undertake research and project management related to the Co-CEOs' programmes and activities, producing briefings, summaries, and leading projects where required.  

Stakeholder Engagement & Communications 

• Serve as a key point of contact for the Co-CEOs and Senior Leadership Team, managing internal and external enquiries professionally and liaising with corporate, political, media, non-governmental, and other stakeholders.
• Represent the Co-CEOs internally and externally as required.  

Professional Standards 

• Always maintain the highest levels of confidentiality. 
• And any other duty as required.

Please download the job description attached for further information about the role. 

Closing date is Wednesday 15 July, 10am.

The role
The Domestic Abuse Prevention Worker will undertake individual and group sessions with men and women who are participating in our Domestic Abuse Prevention Programmes (DAPP) or Domestic Abuse Interventions. The purpose of this role is to deliver sessions that support a perpetrator to address and change their behaviour, ensuring they develop their understanding of domestic abuse, as well as it’s impact on others. You will conduct comprehensive needs and suitability assessments. You will support the delivery of face-to-face and online sessions, including two evening group sessions per week. 

As a Domestic Abuse Prevention Worker, you will work with people on awareness raising, developing their motivation to change, ensuring accountability, and prioritising the safety of their partners/ex-partners and any children involved. The Domestic Abuse Prevention worker will work closely with the victim/survivor integrated service to review risk, develop safety plans, and improve outcomes for all parties involved. 

As part of the role, you will be working with some perpetrators of domestic abuse that have been served a DAPOs. This role will include travel and delivery across Greater Manchester. 

About you

You’ll have a deep understanding of the nature of domestic abuse and its effects on clients and children, as well as the reasons behind abusive behaviours towards intimate partners.

Your knowledge extends to the range of statutory and voluntary agencies that clients and their children may encounter, and you are aware of the impact of domestic abuse on children and parenting, including the additional needs of clients from BAMER communities. 

You will have experience in working with clients on issues of domestic abuse, providing one-to-one and group support and advice, managing your own workload and administration, and assessing the risk and safety of your clients and those connected to your client. You will have handled safeguarding disclosures and referrals, and you communicate clearly with a range of people both over the telephone and in person. 

You will be organised, able to use your initiative, and work effectively as part of a multi-service team. Your administrative skills are strong, and you are adept at using a computer to maintain effective systems. 

Flexible and willing to work evenings, you can travel independently. Additionally, you will have an understanding of trauma-informed practices, risk mitigation, and safeguarding. Experience liaising with social workers and other professionals, and in related areas such as substance misuse, child protection, or family support, is desirable. 

Fluency in an additional language and skills in group work are also advantageous. You stay updated with best practices and new initiatives. 

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

About us

We want to make working at TLC an enjoyable and rewarding experience.
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Manchester Central Foodbank is a busy Trussell Trust-affiliated food bank, with centres in Central, North, and East Manchester. We were established in Ardwick in 2013 by students at the Manchester Universities’ Catholic Chaplaincy, making us the first student-led food bank in the country. Since then we have grown significantly, expanding our weekly sessions into Harpurhey and Openshaw.

Our core aims are to deliver the best quality support that we can to the largest number of our neighbours in need, while working with partners and influencing and organising at a neighbourhood and citywide level to reduce and end the need for food banks in Manchester.

We currently support 16,000 people per year with nutritionally balanced 3-day food parcels. This is double the number of people we supported in the first year following the Covid-19 pandemic, and four times the number supported in 2019. We also provide financial inclusion support with advice workers in public sessions, access to energy vouchers, SIM cards, and other voucher or material support. We coordinate across a network of 200 active front-line referral agencies with the aim of ensuring everyone who accesses our service has appropriate, specialised, and ongoing support alongside the material provision that we provide.

We are active leaders in anti-poverty organising and community development, as convenors of the city-wide Building an Anti-Poverty Community collective and aim to be key shapers and influencers of new strategies and policies, working closely to support and influence local government, NHS, education, and research agendas in Manchester and more widely, building upon our track record of successful anti-poverty partnership work, social value impact, and Parliamentary influencing.

Key Responsibilities

Our Operations and Projects Workers are the backbone of our charity. They play a key role in the day-to-day running of operations, from frontline and client-facing work to recruiting, supervising, and supporting volunteers, assisting with stock and logistics activities and deliveries, and leading and supporting a range of projects.

A central part of this diverse, hands-on role is leading and supporting foodbank sessions, with extensive engagement with foodbank clients and primary responsibility for supervising, supporting, and developing volunteers.

The Operations and Projects Workers will help shape and maintain high service standards and embed Our Values at the core of every aspect of the charity’s activity.

On a weekly basis the postholder will work to support the smooth running of three public-facing sessions and the operational activities which underpin them. You will work alongside a team of volunteers and staff 

You will be based at our main office and warehouse site, but also regularly attend our three session sites where appropriate and conduct deliveries and collections across the city. Some working from home is allowed with the prior agreement of your manager.

Foodbank Sessions

As part of a pre-planned rota system you will attend foodbank sessions in a variety of roles. All team members are expected to prioritise the creation of a safe, welcoming, inclusive, and friendly space.

In some sessions you will be the nominated Session Lead, 

• You will be responsible for health and safety, briefing and de-briefing of volunteers and other staff, safeguarding and incident reporting, and dealing with emergency or difficult situations.
• Session leads take an active role in shaping and maintaining our values-led Service Standards and creating a supportive framework for other team members, ensuring all frontline service meets those expectations.
• You will ensure consistent and rigorous monitoring and reporting from sessions, including volunteer registration, stock management, logging and escalation of issues and concerns, also well as consistent reporting on service provision.
• Session Leads will act as the primary liaison and coordination point on the day with advice providers and financial inclusion workers
• They will also be the lead contact point on a session day liaising with host sites and reception staff and other session partner organisations.
• Before, during, and after sessions, the Session Lead will monitor stock levels and ensure packing, loading, and unloading is done safely and consistently.

You may also attend foodbank sessions in a variety of other roles, including, but not limited to:

• Conducting or coordinating one-to-one check-ins and support conversations with clients, responsible for signposting and onwards referrals
• Providing additional support such as energy vouchers, SIM cards, supermarket vouchers, and other provision.
• Delivering and collecting food and other stock and materials to and from session sites and monitoring stock levels.
• Supporting general tasks and activities within sessions, such as packing parcels, referrals check-in, picking lists, or monitoring cafés and adjacent spaces.

General Foodbank Operations

Outside of foodbank sessions, you will lead or support across the broad range of operational and project activities, including:

• Regularly driving the foodbank van and loading and unloading stock and other materials.
• Answering or replying to enquiries from clients, referrers, donors, partners, and other contacts via the main charity phone line and email inboxes.
• Conduct regular office-based administrative, printing, and reporting activities.
• Deputise for senior staff or fill in for other team members where appropriate in day-to-day operational cover and external meetings and relationships, including with foodbank referrers and partner organisations.
• Coordinate and supervise volunteers and logistics around food deliveries, food drives, and food sorting sessions.
• Work and lead on projects to help maintain and increase donation levels.
• In collaboration with other staff, assist volunteer recruitment, training, and development activities.
• Attend and organise meetings and events where required to represent the foodbank or conduct project-related work.
• Undertake training and personal development as appropriate and agreed with your line manager.

The post-holder will be responsible for managing their own workload and time management, completing timesheets and reports for the board.

There may be other project-specific tasks requested from time to time for the benefit of the charity to be discussed and agreed with your line manager.

About you

Essential Experience and Knowledge:

• A full clean driving licence and willing and able to drive a 3.5tn van regularly.
• Experience of working with volunteers.
• Excellent organisational and time management skills in order to coordinate your own workload and schedule, effectively managing multiple priorities and deadlines.
• Excellent written and verbal communication skills with other staff members, volunteers, referrers, and foodbank users.
• Ability to respond to unexpected situations in a busy service delivery environment and make decisions related to health and safety and emergency incidents.
• Ability to independently make and carry out decisions in line with foodbank policies and procedures.
• An enthusiasm for all aspects of work at Manchester Central Foodbank, and the flexibility and willingness to get involved with projects and tasks that may sit outside of your normal work.
• Experience of working with service users in a community setting.
• Proficiency in IT, including email, spreadsheets, and Google Drive.
• A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.

Desirable Skills and Experience

• Experience of volunteer management.

Essential Behaviours and Competencies

• A clear understanding of, and belief in the values and aims of, Manchester Central Foodbank and the Trussell Trust.
• The ability to communicate and work with people with a range of backgrounds, views, and interests and build ongoing relationships and trust.
• Personal integrity, high professional standards, and honesty.
• Empathy and confidence when working with people who are experiencing financial and/or personal hardship.
• Passionate about social justice and tackling food poverty.
• Ability to be hands-on and adaptable in changeable circumstances.

Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.

With an annual income of £3 million and a headcount of 68 employees, we have ambitious plans to double our income between 2025 and 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.

Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.

This is an incredibly exciting time to join Cerebra, as we are preparing to launch our new strategy and brand. The COO is a vital leadership role that will support the drive towards even greater impact for children and families across the UK.

Our Services

Sleep Advice Service

Cerebra understands that if you have a child that doesn’t sleep, the whole family suffers. Many children with neurological conditions suffer from disrupted sleep. Our sleep advice service provides bespoke advice and support so that everyone can get a good night’s sleep.

Legal Rights Service

Our Legal Rights Service provides help and support to families of children with neurological conditions when they are faced with barriers and difficulties in accessing statutory support services they are entitled to. The service provides information on their legal entitlements.

Book and Toy Library Service

Our specialist postal lending library contains a wide range of books for both adults and children, plus a selection of sensory toys specifically chosen for children with a neurological condition.

Innovation and Product Design Service

Our Innovation Service designs and builds bespoke products that cater to the specific needs of children with neurological conditions. The aim of the service is to make products that are desirable and exciting, therefore promoting social inclusion, peer acceptance and enabling children to participate in everyday activities that are so often close to them.

Information Products

Cerebra publishes different information products to help families with a child with a neurological condition. Our information products offer comprehensive, up-to-date support and research-driven strategies to assist families with a wide range of issues.

Buzgi and Toy Adaptation Service

Cerebra designs and builds bespoke assistive equipment for disabled children, this includes creating custom mobility aids, switch‑adapted toys, and other innovative solutions to help children access play, learning, and independence.

The Bugzi - a mini powered wheelchair for children offers many children their first experience of independent mobility. It uses either a joystick or switches and adaptable seating for complex needs, and helps develop spatial awareness, confidence, and early mobility skills. The Bugzi is available through a national loan scheme.

Additionally, we operate commercial services (including a web shop) to supplement our income to support children and their families.

Our services are provided to families free of charge.

Job Title:

Chief Operating Officer

Reports To:

Chief Executive Officer

Direct reports:

3 senior managers (Finance (headcount of 3), HR (headcount of 1), IT (headcount of 5))

Purpose of the Role:

The Chief Operating Officer will play a vital role in supporting the Chief Executive Officer, Board and Leadership Team to deliver Cerebra’s vision and ambitious strategic aims. The Chief Operating Officer will provide strategic leadership and operational management across key areas within Cerebra including:

• Operational Systems
• Governance
• Compliance
• Finance and Growth

This is a pivotal executive leadership role, responsible for driving organisational performance, sustainability and growth. The COO will translate Cerebra’s strategic ambitions into effective operational delivery, ensuring robust governance, financial stewardship and a high-performing, values-led culture.

As a trusted advisor to the CEO and Board, the COO will lead core operational services and commercial activity, enabling the charity to maximise impact and generate sustainable income in support of its charitable objectives.

Key Responsibilities

Strategic & Executive Leadership

• Partner with the CEO and Board to deliver strategic priorities, growth and long-term sustainability
• Collaboration with the Director’s Group to ensure strategic alignment across the charity. The Director’s Group consists of:

            Chief Executive Officer

            Chief Operating Officer

            Director of Fundraising, Marketing and Communications

            Director of Research and Support Services

• Provide expert advice on finance, operations, commercial performance and organisational risk
• Lead organisational planning, business continuity, and operational resilience
• Foster a culture of continuous improvement, accountability and inclusion

Finance, Commercial & Sustainability

• Lead financial strategy, planning and performance, ensuring long-term sustainability
• Oversee budgeting, forecasting, cashflow and financial controls
• Lead and develop Cerebra’s strategy for commercial income , ensuring alignment with charitable objectives
• Support funding growth through strong financial insight and business case development
• Ensure robust financial governance, audit and compliance

Operations & Infrastructure

• Lead and strengthen operational functions including HR, IT, governance and administration
• Ensure effective systems, processes and infrastructure that enable growth, efficiency and impact
• Oversee procurement, contracts, facilities, and organisational compliance
• Drive innovation and value for money across operations

People & Culture

• Champion a positive, inclusive and high-performing organisational culture
• Oversee HR strategy, workforce planning and leadership development
• Ensure compliance with employment law and best practice
• Promote wellbeing, engagement and organisational effectiveness

Digital & Technology

• Provide strategic oversight of IT, data and digital development
• Ensure systems are secure, resilient and aligned to organisational needs
• Leverage data and technology to improve insight, decision-making and organisational impact

Governance, Risk & Compliance

• Ensure effective governance frameworks, risk management and regulatory compliance
• Support the CEO and Board with high-quality reporting and strategic insight
• Lead safeguarding, data protection and organisational risk strategy
• Drive a strong culture of accountability and ethical practice

Leadership & Management

• Lead and develop a small senior team across finance, HR and IT
• Build capability, strengthen performance, and embed a collaborative culture
• Model Cerebra’s values and leadership behaviours

Key Attributes

• Strategic and commercially minded leader with strong operational delivery experience
• Strong financial leadership and business acumen
• Proven track record of driving income growth, sustainability and organisational performance
• Skilled in governance, risk and stakeholder engagement

Please see attached job description for the Person Specification.

Individual Giving Officer

We are looking for an Individual Giving Officer to join an ambitious and highly motivated team responsible for delivering an ambitious and growing Individual Fundraising programme.

Position: 000022 Individual Giving Officer

Location: Home-based, UK, Nationwide. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings) 

Hours: Full-time, 35 hours per week

Salary: Circa £35,600 per annum (inner London weighting £3,950 per annum or outer London weighting £2,457 per annum may be applied in accordance with where you live)

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.

Closing Date: 19 July 2026

Interview Date: Monday 27 and Tuesday 28 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

Working alongside other officers, you will report to either the Individual Giving Lead responsible for our cause-related products or the Individual Giving Lead responsible for our gaming products. Due to the demands of the role we are looking for someone with a willingness to work flexibly with regard to working patterns when required, to support the needs of the team and the ongoing success of the programme.

You’ll be:

• Using your fundraising and marketing experience and skills to create successful campaigns and complex supporter journeys to help us grow our income and supporter engagement. (Working collaboratively with our Digital and Social Teams, as well as external media agencies).
• Helping deliver on our multi million annual plans to retain and recruit new supporters using the most effective techniques and channels, including Face to Face.
• Enthusiastically managing and delivering a range of fundraising and engagement campaigns and communications to develop and maximise support from our loyal supporters via multiple channels, including telephone, mail, digital, and SMS.
• Comfortable with figures and spreadsheets, as you’ll be diving into the data and managing campaign costs.
• Responsible for maintaining and reporting accurate campaign results and  reviews.
• Always looking out for new opportunities, using our sprint pipeline methodology (testing, solving, learning from experiments) before scaling.
• Ensuring our campaigns are fully compliant at all times.

About You

We’re looking for an individual who:

• Has great experience and knowledge of fundraising, direct marketing and project management, and can bring a real enthusiasm to the team. This role has a specific focus around supporter acquisition which includes face to face, paid digital, direct mail, telemarketing and eMarketing.
• Is fantastic at organising and prioritising a busy workload and knowledgeable of project management. Loves attention to detail and can work on several projects at once whilst thinking outside the box, as things can change quickly!
• Loves data and insight and enjoys applying that insight to campaign testing.
• Is a great all-round communicator, with both internal and external audiences.

Applications

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.

You will be able to view the role profile when you apply.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Service Coordinator, Stroke Support, Stroke, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Service Manager, Service Lead, Coach, Mentor.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Job Title: Carers Manchester Contact Point Helpline Worker
Responsible to: Carers Manchester Contact Point Co-ordinator
Accountable to: Assistant Head of Operations
Reporting to: Carers Manchester Contact Point Co-ordinator
Salary: £24,900 per annum
Hours: 35 Hours
Location: Hybrid working from home/ Greenfish, Oldham Street, Manchester. Dependant on the service requirements.

Context 

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester. 

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities. 

Our aim is to empower and enhance the lives of people in Greater Manchester. We currently work in five Greater Manchester authorities, Bury, Manchester, Rochdale, Salford and Stockport. 

Job Purpose

Carers Manchester Contact Point (CMCP) is the first point of contact for unpaid carers seeking information, advice and support to help them with their caring role.

The service delivers a free confidential helpline for carers Monday to Friday. Helpline opening times are subject to change, based on the needs and requirements of carers using the service.

The aim of this role is to be part of a team providing a comprehensive information, advice and support to carers in Manchester. The post holder will work alongside colleagues from Gaddum and potentially other organisations to be the first contact in a busy service providing advice via a telephone advice line and managing referrals made through digital sources. They will provide information and advice and refer more complex issues to the appropriate agencies delivering the Manchester Carers Pathway.

Key responsibilities 

Advice giving

· Answering telephone calls into a central helpline offering support and guidance to unpaid carers in Manchester.

· Provide relevant and meaningful support and information to unpaid carers utilising internal and external resources.

· Inform carers about carers assessments and refer where necessary.

· Inform carers about emergency grants available and refer where necessary.

· Ensure all advice and support given is delivered in a timely manner to suit the needs of carers calling the helpline whilst balancing waiting callers.

Follow-up support

· Refer unpaid carers to local services to access local and culturally appropriate support in their area.

· Refer carers to Adult Social Care for Carers Assessments to discuss and improve their caring situation.

· Signpost carers to relevant services in Manchester suited to their individual need.

· Complete relevant grant applications for carers using the service where needed.

· Use Carers Manchester Contact Point and other reliable and accurate resources to find, interpret and communicate relevant information to carers

· Research and explore options and implications so that carers can make informed decisions.

· Write and maintain detailed case records for all casework completed.

· Collect required data for statistical monitoring and report preparation.

· Complete the required training to comply with quality assurance processes.

This role is subject to an Enhanced DBS Check.

The post-holder will be required to undertake other tasks as reasonably directed by the CMCP Coordinator, which will usually be commensurate with the skills and experience of the post-holder.

All staff are expected to work within all of Gaddum’s policies and procedures as they relate to delivery of the CMCP.

Context

At Gaddum, we treat everyone as individuals. We really get to know those we help, understanding their world to offer a range of support that’s right for them. Our promise of tailored support is made possible by our breadth and depth of knowledge, through our unwavering commitment to the local people of Greater Manchester.

Our experience listening to generation after generation, for nearly 200 years, has taught us the importance of considering not just the individual but also the relationships around them. Our innovative approach means we can, not only build resilience, but identify further risks and offer preventive support now and in the future. At Gaddum, we believe that by supporting individuals, we ultimately help support entire communities.

Our aim is to empower and enhance the lives of people in Greater Manchester.

We currently work in four Greater Manchester authorities, Manchester, Rochdale, Salford and Stockport.

Job Summary

The role of the Outreach & Development Worker is to ensure carers of all ages and backgrounds are aware of their rights and know how to receive support from Gaddum and other services they need at the right time for them.

The job holder will provide outreach & support sessions, deliver groups and events for carers and other relevant partners across Salford. Creating exciting new opportunities for carers through networking and building partnerships.

Job Purpose

The role will focus on the outreach provision, being based in different locations across Salford including hospitals, community venues, mental health settings and others accessed by people with caring responsibilities. The role will include supporting the continued development of the service, assisting with the creation of resources and training. The role will also support our involvement offer; ensuring carers are at the forefront of service change and service delivery.

Main Duties and Responsibilities

Day to day duties:

· Facilitate carers drop-ins in venues across Salford, including but not limited to hospital sites (both on wards and public areas), community venues (such as Gateways) and high footfall locations.

· Provide one-off, solution-focussed appointments to address the immediate needs of carers identified in the community or at the point of referral.

· Create networking opportunities throughout all wards of Salford to publicise the service and build/ maintain relevant partnerships.

· Complete Statutory Carers Assessments.

· To be able to travel to various locations in Salford, at times multiple locations per day – often carrying service promotional materials. Salford is a large city covering 37 sq. miles.

Weekly/ monthly duties:

· To work alongside student social workers on placement, providing mentoring, guidance, and shadowing opportunities as appropriate.

· Create and run exciting events and support groups for carers, organisations and stakeholders to attend.

· Create and deliver service presentations aimed at carers, to communicate the support and opportunities available from the service.

· Create and deliver service presentations aimed at community groups, educational bodies and organisations to raise awareness of how to identify and support carers, and to increase the visibility of the service.

· Develop ways to identify carers across Salford and let them know about support available to them and their needs.

· Invite Carers to be involved with the service and help us to coproduce/ codesign our service offer.

· Get to know Salford’s diverse communities and organisations, providing culturally appropriate information and support.

· Promote Carers Rights to carers, Salford’s communities and relevant organisations.

· Maintain a clear record of work completed by note taking and recording on our recording system.

· To meet regularly with line manager for supervision.

This role is subject to an Enhanced DBS Check. 

The post-holder will be required to undertake other tasks as reasonably directed by Management and Senior Management Team, which will usually be commensurate with the skills and experience of the post-holder.

All staff are expected to work within all Gaddum policies and procedures.

Location: Remote (based in England, Scotland and Wales with occasional travel).

Salary: £25,360 - £28,665 pro rata (£20,288 - £22,932 actual)

Hours of work: 28 hours a week (4 days)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Support & Training Coordinator role involves:

• Managing onboarding processes for new facilitators attending training, ensuring clear communication of expectations and timelines, including safeguarding checks
• Supporting the Support Coaches by coordinating essential ongoing facilitator engagement: including group calls, follow up sessions, communication touchpoints and additional resources
• Coordinating the logistics of monthly facilitator training sessions, including placing orders, liaising with suppliers, monitoring stock levels and order numbers, and overseeing communications and systems
• Developing and maintaining systems that monitor and support the full facilitator journey — from onboarding through to ongoing support

About you

Do you have strong organisational and administrative skills? Can you work confidently with systems, databases, and digital tools? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

Please see the job pack for more details on the role and application process.

How to Apply

You can apply for the Support & Training Coordinator position by completing a copy of our online application form.

The deadline for applications is 13th July at 9am. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you have any questions, please refer to our recruitment FAQs document. If you would like any application and interview support or you need any reasonable adjustments throughout the application process, please contact Katie Washington (HR & Systems Manager).

Location: Remote

Salary: £28,665 - £31,965 pro rata (£20,288 - £22,932 actual)

Hours of work: 21 hours (3 days)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Culture Manager role involves:

• Supporting and nurturing a healthy, positive, and collaborative team culture.
• Supporting the embedding of equity, diversity and inclusion across the organisation in line with our values and EDI stance.
• Helping design and deliver team culture slots from team days to learning slots.
• Delivering or coordinating bespoke team trainings, responding to organisational growth and partnership needs.
• Leading and developing induction processes to ensure new team members are welcomed, informed, and well-supported as they begin their roles.

About you

Are you skilled in coaching, facilitation or people development? Do you have strong communication and interpersonal skills? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

How to apply

You can apply for the Culture Manager position by clicking ‘Apply via Website’ and completing a copy of our online application form.

The deadline for applications is 30th July. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you would like any application/interview support or you need any reasonable adjustments throughout the application process, or if you would like an informal phone call to ask questions or discuss the role, please contact Katie Washington (HR & Systems Manager).

Please see the job pack for more details on the role and application process.

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. The Community Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes. 

This is an exciting opportunity for an experienced relationship-builder to lead and grow community fundraising and challenge events activity, helping to raise vital income for The Pepper Foundation.

You will take ownership of a varied portfolio of community fundraising activity, building and developing relationships with volunteers, schools, clubs, local businesses and community groups, while also nurturing existing supporters and creating an excellent experience for everyone who engages with us. You will lead the day-to-day delivery of our community fundraising and challenge events activity, proactively identifying new opportunities, developing a strong pipeline of support and managing your portfolio to grow income and deepen engagement with The Pepper Foundation.

Hours: 30 hours per week (37.5hrs FTE) working from home - applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £25,600 pro-rata (£32,000 FTE)

Key Responsibilities:

Financial

• Deliver or exceed agreed income targets across community and challenge event  fundraising activities.
• Manage agreed budgets for community fundraising activities and challenge events, monitoring income and expenditure and ensuring activity is delivered in line with agreed targets and plans.
• Ensure activities are delivered as cost-effectively as possible, monitoring expenditure and helping to maximise return on investment.
• Develop and refine fundraising products, activities and supporter experiences that put supporters at the centre of what we do and encourage long-term engagement.
• Develop and maintain a pipeline of community fundraising opportunities, identifying prospects, converting enquiries and building repeat support from individuals, groups and local organisations.
• Help convert one-off supporters and new enquiries into repeat fundraising relationships through strong stewardship, follow-up and tailored engagement.

Communication
• Build and develop strong long-term relationships with community groups, schools, clubs and individuals to increase awareness, support and donated income.
• Support and manage key fundraising volunteers to help deliver income and activities.
• Work with the Head of Fundraising and marketing partners to ensure community and challenge fundraising activities are promoted effectively through suitable online and offline channels.
• Confidently communicate the work of The Pepper Foundation and inspire support through a variety of channels, including informal conversations, networking, presentations, written materials, newsletters and website copy.
• Deliver a high standard of donor and supporter care to maximise fundraising potential and encourage long-term support.
• Contribute ideas and content for promotional materials within agreed budgets and timelines.
• Identify and pursue opportunities to broaden participation in community fundraising and increase supporter engagement across the region.
• Proactively identify, develop and secure new community fundraising opportunities with local schools, groups, businesses and supporters to grow income and broaden engagement.
• Ensure relevant staff and volunteers are well briefed on community fundraising activities.
• Always represent The Pepper Foundation positively and professionally.
• Communicate confidently with a wide range of supporters and stakeholders, handling queries and resolving issues in a calm and professional way.
• Work collaboratively with colleagues across the fundraising team to ensure community fundraising activity is aligned with the wider fundraising strategy and income goals.

Management

• Recruit, train, support and motivate fundraising volunteers to help deliver community fundraising activities and events.
• Manage relationships with external suppliers and partners, such as venues and event providers, to support successful delivery.

Planning and Organisation
• Develop and deliver activity, stewardship and campaign plans for community and challenge event fundraising within agreed priorities, budgets and income targets.
• Deliver high-quality fundraising events that raise awareness of The Pepper Foundation across Buckinghamshire and Hertfordshire.
• Use Donorfy, our fundraising CRM, to administer and manage fundraising activity accurately and effectively, working with the Database Volunteer as needed.
• Produce post-event evaluations and recommendations in line with agreed requirements.
• Use insight, pipeline information and performance data to review results, identify trends and recommend improvements to future activity.
• Manage the day-to-day planning and delivery of key events and campaigns, making decisions within agreed plans, budgets and fundraising procedures.

• Take responsibility for health and safety in community fundraising activities, ensuring appropriate risk assessments are completed and relevant fundraising and safety procedures are followed.
• Respond appropriately to unexpected incidents at community fundraising events, following agreed procedures and escalating where needed.
• Take an active role in setting up and clearing down events and community fundraising activities, including periods of standing and occasional unsocial hours.
• Arrange appropriate Pepper Foundation attendance at local community events when needed.
• Manage resources effectively, including volunteer support, to maximise reach, income and engagement.

Reporting

• Produce regular reports on pipeline, activity, outcomes, income performance and learning for the Head of Fundraising, highlighting opportunities, risks and recommendations.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: Monday 13th July 2026 at 5pm

Interview dates: First-round interviews on 22nd and 23rd July with second-round interviews on 29th July 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.