Client services officer jobs

Our client are the only UK charity dedicated to supporting the health and wellbeing of UK bank workers, past and present, and their families.

Each year, they help thousands of people facing financial difficulty, health challenges, caring responsibilities, domestic abuse and more through their 40 strong passionate staff team and by investing £5.4m. Through advice, specialist referrals and financial assistance, they offer practical, personalised support to those who need it most.

Demand for our client’s services continues to be high – and the financial pressures on the organisation have grown. That’s why they have launched a new strategy focused on deepening their impact, building long-term resilience, and reaching those most in need. 

Chief Operating Officer 

Location: Hybrid with typically three days a week in the London Office (City)

Salary: Up to £90,000 

It’s an exciting time to join the charity as they evolve the way they work, grow new income streams, and strengthen their influence across the banking sector. They are embarking on a new three-year strategy, which has led to the establishment of the new post of Chief Operating Officer, to help drive the organisation forward.

As Chief Operating Officer, you’ll deputise for the CEO, playing a key role in ensuring organisational effectiveness alongside other members of the senior team. You will lead a small team of colleagues across the support functions of Finance, HR, Governance, IT, and Risk Management and will work on strategic projects across the organisation.

Our client are looking for a solutions-focused ‘can do’, visionary leader who will lead from the front in challenging situations and who has:

• A track record of strategic delivery, with a commercial approach.

• Proven experience of dealing with organisational-wide complex challenges and of providing practical solutions.

• Proven experience in strategic financial planning, budgeting, and analysis, with a strong track record of driving operational efficiency.

• Exceptional people leadership and management capabilities, as well as HR knowledge.

• Experience of successful working with stakeholders, including Trustees.

• An ability to track and juggle multiple workstreams.

• Clear and evidence-based written and verbal communication.

• An ability to work in a professional and empathetic way.

• Experience of working at a senior level (or as a trustee) in a not-for-profit organisation.

Our client believes that diversity enriches their workplace and enhances their ability to innovate and excel. They encourage applications from candidates of all backgrounds, identities, and experiences to join us.

To access the full Appointment Brief for further information and to apply to this role, please click ‘Redirect to Recruiter’.

Recruitment Timetable

Deadline for applications:                            Wednesday 16th July

Interviews with Prospectus:                         23rd – 30th July

Engagement meeting with client:                4th August

Panel interviews with client:                         7th August

Preferred candidate to meet Chair:             11th August

To provide an efficient, effective and sensitive housing management service to the Licence/ Occupational Contract Holders of Newport Mind- Mind in Gwent’s accommodation-based support services. This includes- monitoring of rental income, managing lettings, breaches of tenancy and associated administration tasks.

To ensure compliance with Renting Homes Wales Act 2022 in all instances and take immediate remedial action when this has not happened.

To work closely with the Housing and Tenancy Support (HaTs) service to maintain a high level of service, balancing letting priorities with support service delivery aims. 

Interviews to be held 1st July

Salary: £60,000 (more may be available for candidates with exceptional skills and experience)
Location: Wolverhampton
Contract: Full Time- 35 hours per week
 
Are you ready to lead a progressive, student-led charity into its next phase of growth and innovation? Our client is seeking a dynamic and values-driven CEO to provide strategic leadership, strong people management, empower student officers, and help them deliver an outstanding experience for their members.
 
About Them
 
Our client is an independent education charity led by, and for, students.
 
They work to support all aspects of student life for the 19,000 plus students studying at the University. Located in a friendly city, with a proud industrial and educational heritage, they are an ambitious and diverse organisation, committed to supporting every student at the University in achieving personal success.
 
They support students through a variety of services including academic representation, campaigns on issues that matter to them, advice and wellbeing services and supporting student communities. They also host a number of events throughout the year and operate a café and two bars on campus.
 
About the role
 
As CEO, you’ll play a vital role in shaping the strategic future of their organisation. You’ll work closely with the Board of Trustees and student officers to translate strategy into action and ensure they remain responsive to the evolving needs of students.
 
They're looking for a collaborative and inclusive leader who can build strong partnerships within the SU, across the University, and with external stakeholders. You’ll bring a proven track record of strategic leadership, financial oversight, and organisational development, ideally within a values-led or membership-based environment.
 
You’ll also lead a talented staff team, foster a high-performing, inclusive culture, and identify new opportunities to diversify their income and extend our impact. Importantly, you’ll be a visible and supportive presence for their officers and staff, helping them to lead with confidence and drive meaningful change.
 
The successful candidate won’t necessarily need to come from the Higher Education sector, but you must be able to demonstrate a good understanding of the trends and issues that affect our students and sector. You’ll have a good understanding of charity governance, financial management and organisational development.
 
They offer an inclusive and fun work environment believe passionately in developing their people. They're also committed to ensuring their workforce reflects the diversity of the world and community they're based in. They respect everyone's individual identity and celebrate difference, and encourage applications from all candidates irrespective of background. They'd particularly welcome applications for the role from BAME candidates and those with a disability.
 
It’s a genuinely exciting time for them and they look forward to receiving your application.
 
Key Dates
 
Closing Date: Monday 7th July at 12pm
First Stage Interviews (Remote): Monday 14th July
Final Interviews (In-person): Thursday 24th July
 
How to Apply
 
Please click 'Apply' to complete the application form. Please take some time to read through the recruitment pack before submitting your application.
 
REF-222134

A well known local charity VASA is a small charity (turnover £350k) supporting 4,000 people across Rugby, Solihull East and South Warwickshire with community activities, dementia services and our community transport service.

Following the decision of our long serving Charity Manager to move on to pastures new, we are seeking a dynamic individual to take on the role of Interim Charity Manager for an inital period of 6 months with the potential to be extended dependant subject to results and funding. The Interim will lead the charity forward building on relationships, strategy and partnerships fostered by our outgoing CM. 

Our volunteer-led services have grown in the last decade to meet the growing needs of our community thanks to our dedicated volunteers and a forward thinking Board of Trustees and ambitious strategic plan.

The interim postholder will be expected to continue on from the work of the outgoing CM and undertake an indepth review of the business, working with the trustees on the next phase of our strategic plan and look for a bold funding and operating strategy.

To continue our good work and move VASA forward the apointee will be expected to:

• Identify growth opportunities for this service either geographically and/or by expanding the types of service offerings and ensure this is staffed to enable maximum growth.
• Maximise the newly installed transport support software to ensure that VASA is obtaining optimum benefit from it.
• Seek opportunities for expanding the dementia day services offering and the number of clients served.

As external grant funding is vital for VASA the appointee will be expected to:

• Work with the local authorities currently providing grant funding with the pupose of:
  • Making clear the value of the services VASA provides.
  • Securing, and if possible, increase the current level of funding.
• Seek other funding opportunities.

As financial security and governance is paramount to the charity the appointee must:

• Ensure full compliance (Charities Commission and Companies House).
• Develop new partnerships and nurture existing partnerships.
• Lead on fundraising to ensure financial sustainability

Closing date: 29th June 2025

Interviews: 9th and 11th July 2025

Care & Repair in Powys is seeking two Falls Prevention Officers to join our small and friendly team. 

You will deliver the new Falls Prevention Service, funded by Welsh Government, using your client focussed skills to identify and support older people who are at risk of falls.  You will be assessing the home environment for hazards and falls risks, working with the client to support their needs.  This may be through recommending minor adaptations or referring on for other services.  You will have access to full training to develop the required skills.  

Our aim is to enable older people to remain at home in comfort and security.

Examples of our work can be viewed here:

https://youtu.be/CNauWJzbSbg

https://youtu.be/qNCFgK_qoTc

https://youtu.be/yQ3_QfoN0lE

Closing date for applications: midday Monday 16th June 2025

Interview date: Tuesday 24th June 2025

• Lead a nationally recognised organisation with a powerful mission.
• Be part of a future where sight loss is no barrier to opportunity

About Our Client

About RNIB

At RNIB, we're here to create a world without barriers for blind and partially people. With around two million people in the UK currently living with sight loss, and that number expected to rise significantly, we believe the time for change is now.

We're looking for a visionary Chief Executive Officer to lead RNIB into its next chapter. This is a unique opportunity to make a lasting impact on society and improve the lives of blind and partially sighted people across the UK.

Our Strategy: Seeing Differently

We're asking society to see sight loss differently. Our goals include:

• Changing public perceptions and behaviours to expect full participation from blind and partially sighted people.
• Making accessibility the default in design, services, and environments.
• Campaigning for better services, inclusive education, and employment opportunities.
• Providing high quality and innovative services to support blind and partially sighted people.
• Growing public support through advocacy, volunteering, and fundraising.

By 2050, 500 people a day could begin to lose their sight. The need for action has never been greater.

Job Description

As CEO, you'll work closely with the Board of Trustees and develop and lead a high-performing Executive Leadership Team. You'll be responsible for:

• Championing RNIB's 10-year strategy to ensure every person with sight loss can live the life they want to lead.
• Driving innovation, organisational resilience and long-term stability.
• Grow income through commercial ventures, partnerships, philanthropy and maximising customer experience.
• Be a powerful advocate for the sight loss community, influencing public policy and public perception.
• Fostering a high-performing, inclusive, and values-driven culture, embedding lived experience at the heart of RNIB.
• Ensuring robust governance, risk management, and financial stewardship.
• Leading cultural transformation and organisational change.

The Successful Applicant

We're seeking a dynamic, values-led leader who brings:

• Proven executive leadership experience in complex, high-profile environments.
• A track record of delivering strategic change and organisational growth.
• Strong advocacy and stakeholder engagement capability.
• Experience working with non-executive boards and leading transformation.
• Commercial acumen and proven capability in growing income through diverse streams.
• A deep commitment to equity, inclusion, and lived experience.

What's on Offer

Why Join RNIB?

• Lead a nationally recognised organisation with a powerful mission.
• Work with passionate teams and dedicated volunteers.
• Influence real change in public policy, accessibility, and inclusion.
• Be part of a future where sight loss is no barrier to opportunity.

Apply Now

If you're ready to lead change and shape a more inclusive future, we want to hear from you.

We welcome candidates with a lived experience of sight loss to apply for this role. Should you require access to any documents in alternative formats or any comments and/or suggestions about improving access to our application processes, please contact us using the details below

Contact
Jonathan Wiles
Quote job ref
JN-052025-6753463Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Job Title: Deputy Service Manager

Location: The Gaia Centre (Lambeth, London)
Salary: £34,703.51 per annum, inclusive of London weighting if applicable
Contract type: Part Time, Fixed Term Contract (12 Months)

Hours: 33.65 hours per week (days to be discussed)

This is an opportunity to join the Gaia Centre as a Deputy Service Manager. 

The Deputy Service Manager will manage a team and carry a very small caseload of complex cases when necessary. The post will work closely with victims and survivors of different strands of strands of Violence Against Women and Girls (VAWG), including domestic abuse and violence (physical, sexual, emotional,  psychological, economic or tech abuse)​​, Sexual Violence (Rape and sexual assault​)​, Stalking and harassment ​, Sexual exploitation ​​(including women working in sex industry and Child Sexual Exploitation)​​, female genital mutilation (FGM)​/cutting , forced marriage​​, So-called ‘honour’-based abuse, provide early identification and offer appropriate care pathways for survivors of all genders, aged 16 years and over and their children, living, working or/and studying in Lambeth at times from the point of crisis. 

The job involves working within a multi-agency framework consisting of the Multiagency Risk Assessment Conference (MARAC) and local partnership protocols and procedures that prioritise the safety of survivors. Additionally, you will be working with survivors and agencies across Lambeth so will require significant travelling. 

The post holder will empower survivors by providing them with emotional and practical support, thus enabling them to access their rights, make decisions and increase their life options. The post holder will inform survivors of the full range of civil, criminal and practical options that might increase their safety. 

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 20 June 2025

Interview Date: 1 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

The Charity:

 Aphasia Support is a passionate, community-centred charity. Our mission is to improve the wellbeing of people with Aphasia and their carers by providing tailored speech and language therapy and long-term support. We want to create a world where every person with Aphasia has access to support and can communicate with confidence. 

The charity currently has 4 staff members (Chief Executive, Fundraising & Communications Manager, Speech and Language Therapy Assistant, Administrator) and 8 Speech and Language Therapists working for the charity on a sessional basis. The sessional workers oversee our 1to1 support and aphasia cafes. The charity has over 60 volunteers who provide the 1to1 support and help run our aphasia cafes.

The Role:

Aphasia Support is looking to recruit a Community Engagement & Volunteer Officer who will work with the charity’s speech and language therapy team and volunteers in West Yorkshire, Harrogate and Barnsley to ensure our support reaches the people who need it most. 

We envisage this to be a split role: 

• 3 days focused on ensuring people in West Yorkshire, Harrogate and Barnsley receive timely support through the charity's community-based Aphasia Cafe's and at-home 1:1 speech and language therapy service.

• 2 days focused on overseeing the charity's volunteer recruitment and retention programme, ensuring Aphasia Support's valued volunteers receive the best possible experience, utilising their time and resource to create the biggest impact. 

What's essential is that you love what you do. We want you to enjoy coming to work every day and to care about your job, your colleagues, and our beneficiaries. If you think you can do an outstanding job for us, then we'd love to hear from you. We would be interested to hear from people who may have transferable skills from different sectors.

This role is offered on a fixed term basis until 31st July 2026, however the charity is hopeful the position will continue beyond this point.

Main duties will include: 

·Processing of new referrals into the charity alongside the current SLT Assistant. Contacting new referrals and outlining the charity’s 1to1 support and aphasia café support offer and completing initial referral paperwork via phone and email.

· Gaining a thorough understanding of the speech and language therapy apps used by the charity and supported conversation techniques. You will work towards being the resident expert on the speech and language therapy apps used by the charity.

· Matching people with aphasia with volunteers for our 1to1 support service within West Yorkshire, Harrogate and Barnsley.

· Completing initial appointments in the client’s home alongside volunteers. Taking speech and language therapy assessments and turning them into clear therapy plans that can be delivered confidently by the volunteers.

· Provide ongoing advice and support to volunteers and clients.

· Provide home based 1to1 support for clients, if required.

• Leading on volunteer recruitment for all areas of the charity by liaising with the charity’s Fundraising & Communications Manager alongside branch committees, volunteer centres, universities, colleges and NHS volunteering teams.

· Screening of new volunteers and administering of reference and DBS checks.

· Leading on the charity’s quarterly volunteer inductions.

· On occasion supporting the charity’s event fundraising calendar which will require some evening work.

· If required, supporting the running of the charity’s aphasia cafes.

· Completing other tasks which are commensurate with the role

Person Specification

Essential

· Good general level of education or equivalent work-based experience

· Excellent organisational skills and time management skills.

· Good administrative and record keeping skills including strong attention to detail.

· Ability to communicate effectively and tactfully both verbally and in writing

· Good technical literacy of Microsoft Applications e.g. Word, Excel, Outlook, PowerPoint.

· Experience working with CRM databases, and maintaining accurate records

· Highly confident user of technology, specifically iPads, with a willingness to learn about speech and language therapy apps.

· Good interpersonal skills including listening and display empathy

· Proven ability to build and maintain effective relationships

· Demonstrates understanding and ability to manage self, and work with others at all levels

· Demonstrate a commitment and enthusiasm for supporting people with aphasia and their carers.

· Have access to a car for work purposes and hold a full current UK driving licence

 

Desirable

· Experience of supervising volunteers or mentoring/coaching others

· Previous experience of working in the third sector and supporting people with disabilities and/or people who are socially isolated.

Job Description 

Role title

Operations Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and

vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause.  We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all.  A healthy environment where people have fun and can be creative.

Salary  £12, 979.20 per year

Permanent Contract. ( Subject to further funding ) 

Part-Time,  16 hours over 4 days 

Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break ) 

5-week Annual Leave plus Bank Holidays.

Working from our offices & Centres across Southwark/ Lewisham and  Havering and in the community/outreach locations

Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given

Main Purposes of Job and Key Tasks

We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.

In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.

This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.

Primary duties include:

• Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.

• Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.

• Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.

• Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.

• Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.

• Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.

• Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.

• Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.

• Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.

• General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.

• Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.

• Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.

• There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.

• The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.

Person Specification

• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.

• Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.

• Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.

• Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.

• Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.

• Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.

• Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.

• Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.

• Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.

Additional Requirements:

• Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.

• Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..

• Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.

This role is subject to a Disclosure and Barring Service (DBS) check.

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Volunteers/Phone/Laptop

Reporting to…

• Operations Manager 

Why Join Us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Fill in the application form. You will then be asked to submit your CV.

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)

Closing Date:  Interviews to be held Virtually: 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of  Compliance and Development to discuss how we can help.

The Role

We’re looking for a confident and motivated individual to join our team as a Training and Support Officer. This rewarding role offers the chance to make a real impact by supporting volunteer development and helping to maintain high-quality advice delivery across our service. It’s well suited to someone with a solid background in advice work and proven experience in mentoring or training others, who is passionate about learning and committed to fostering growth within a supportive, client-focused environment.

The purpose of the job is to develop, deliver, and coordinate training and mentoring for advisers and volunteers, while supporting the day-to-day running of advice sessions. You will ensure all team members are confident, capable, and meet Citizens Advice standards, while also stepping into advice roles when needed.

The post holder may be required to work from other office locations in Sefton.

Annual Leave: 28 days plus Bank Holidays (part time pro-rata)

Location: Southport

Pension: 7% (If you pay at least 1% salary contribution into the stakeholder scheme we will top this up to the required 8%)

What we offer to our staff

• A contribution of 7% of your salary into a Stakeholder Pension
• Development and training
• Cycle to work scheme

Application is by CV and the completion of an online application form. For an application pack and application form go to our website via the apply button.

Please note: Closing date for applications: 12pm Friday 20th June 2025

Interviews: 23rd June 2025

Due to the planned retirement of a long-standing member of staff, we are looking for a Finance and Administrative Officer to join our Leeds-based team.

As Finance and Administrative Officer, you will play a vital role in maintaining the financial integrity and administrative efficiency of our organisation. You will be a key team member, ensuring we can continue delivering high-quality services to those who need them most.

Could you be the person we're looking for?

Essential:

- Proven experience in finance or bookkeeping, ideally in the charity or not-for-profit sector.

- Strong numeracy skills and attention to detail.

- Proficiency in accounting software and Microsoft Office (especially Excel).

- Excellent organisational and time management skills.

- Experience in office administration.

- Strong written and verbal communication skills.

- Understanding of confidentiality, safeguarding, and data protection.

- Willingness to undertake (or already possess) First Aid, Fire Marshal, and Health & Safety training.

Desirable:

- Knowledge of the Irish community in Britain and the challenges they may face.

- Experience working with vulnerable or marginalised populations.

- Familiarity with charity accounting standards and reporting (e.g. SORP).

- Previous responsibility for office safety or compliance duties.

What We Offer

- Supportive and inclusive working environment

- Opportunities for training and professional development (including all required certifications)

- Flexible working arrangements

- Meaningful work that makes a tangible difference to people’s lives

Hours: Full Time 35 hours per week Monday to Friday

Salary: Starting salary £27,711

Deadline for applications: Sunday 15 June 2025, 5pm

Interview date: Interviews will be held on Tuesday 24 June 2025

Further details - including the full job information pack, application form and instructions on how to apply - can be found on our website.

Overview  

At Young Roots, we want to see a compassionate and welcoming society for young refugees and asylum seekers in the UK. We work alongside young people seeking safety in the UK, building trusted relationships, providing practical and emotional support and promoting young people’s rights and power.   

Our youth clubs and casework are transformative for young refugees, allowing young people who have fled danger, had traumatic journeys and who are often here alone, to find community and connection, have a space to be a young person and access support in addressing a whole range of practical challenges they face. We also draw on our evidence from working every day with young refugees and asylum seekers to call for change to the laws and policies which are harming young people.  

The Youth Development Coordinator is responsible for the development and delivery of our youth development programme for young refugees and asylum seekers. 

You will be focused on ensuring our programme activities achieve our outcomes, are in line with our strategy and identify areas for change and development under the direction of the Head of Services. An excellent communicator and skilled at working with partners, you will be key in the implementation and running all of our weekly youth activities, including a Youth Club and Advice and Support Hub working closely with the Youth Development Worker and having oversight of our weekly Young Women’s group. 

As an experienced manager, you will lead our team of skilled youth workers, working alongside the Brent team to provide holistic support to young asylum seekers and refugees in Brent.  

You will prioritise the participation of young people in all activities, ensuring excellent safeguarding by following our policy and protocols, and ensure that we collect excellent data for monitoring and evaluation and to aid our future planning. You will also assist with staff and volunteer recruitment and reporting to our funding partners. 

The Youth Development Coordinator will hold a Designated Safeguarding Officer role at Young Roots for which they will receive full training.

Interview dates:

- First round interviews to take place on 20/05 and 22/05
- Second round interviews for successful candidates will take place on 27/05

Triage and Early Intervention Officer

We are seeking a dedicated and compassionate Triage and Early Interventions Officer to join the Operations team on a hybrid basis working from home and the base at Police Headquarters, Llangunnor, Carmarthen. 

Position: 6180 Triage and Early Intervention Officer

Location: Dyfed Powys/hybrid (office location Carmarthen - DPP HQ SA31 2PF)

Hours: Full-time, 37.5 hours per week. Monday to Friday between 9am and 6pm - Rota to cover opening hours, working 7.5 hours per day

Contract: Fixed Term (12 months)

Salary: £24,949.40 per annum

Closing Date: 4th July 2025. We reserve the right to close this vacancy early, if enough suitable applications are received.

The Role

As a Triage and Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to the service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

As a Triage and Early Interventions Officer you will:

• Conduct comprehensive impact and risk assessments for clients.
• Provide tailored responses to clients' needs, including children and young people and those affected by domestic abuse, ensuring they are aware of their rights.
• Manage a caseload of clients requiring immediate and short-term interventions, developing support plans and referring to other agencies as needed.
• Maintain accurate and confidential case management records.
• Work as part of a team and collaborate with statutory and voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime and the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written and verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team and independently
• To develop and maintain partnerships with external organisations.
• The ability to undertake impact and risk assessments.
• Knowledge of safeguarding issues and legislation related to child protection and vulnerable adults.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement.  If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

Please see the attached Job Description and Person Specification for further details once you apply.

In Return…

Benefits include:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Organisation

This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.

As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best.

You may have experience in areas such as Case Worker, Caseworker, Operations, Crime, Criminal Justice, Victim Support, Advocacy, Advocate, Victim Advocate, Support Worker, Victim Support Worker, Victim Liaison. #INDNFP

Please note this role is being advertised by NFP People on behalf of our client.