Client Support Advisor Jobs in Belfast

This is a new position funded by the Scottish and Welsh Governments, to increase the availability of free, high quality, expert and locally accessible immigration advice. This role will help to grow Settled’s presence in Scotland and Wales.

You will provide complex immigration advice to EU citizens and their families in Scotland and Wales and work collaboratively with other service providers in those nations and with Settled’s dynamic UK-wide team of multilingual staff and volunteers. 

Your clients will be from all parts of Europe as well as people with EU citizenship who are from other countries, they will include isolated and vulnerable groups such as Roma, and you will work alongside Settled's Ukraine service. 

Much of the advice can be delivered remotely, but some face-to-face advice is expected in Wales and Scotland (we have staff in Newport and Edinburgh) and there will be some travel to meetings within the UK.

The role is full time, but we appreciate that some good candidates may prefer to work part-time, or may prefer to focus either on Scotland or Wales rather than covering both nations. We welcome applications for all options. If you would like to discuss the role before applying, please contact Andrew Jordan at Settled.

We will interview as soon as we receive applications from good candidates so please apply promptly.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role

We are recruiting for two roles to join our Northern Ireland team, both are offered on 25 hours per week. 

You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.

You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.

You’ll be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and groups.

What you'll do:

• Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
• Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients. 
• Work flexibly across the service responding to enquiries through a range of channels.
• Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.

What you'll bring: 

• Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate the health and social care system 
• Experience and understanding of safeguarding and your role in keeping clients safe and  implementing organisational policies and procedure
• Ability to be calm and use emotional intelligence in challenging casework
• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
• The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally 

Candidates must live in Northern Ireland in order to carry out this role. 

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to: 

• live in the area specified (Northern Ireland), hold a full driving licence and be able to travel freely and flexibly throughout Northern Ireland and occasionally further afield without reliance on public transport
• provide occasional cover on Saturdays and/or Bank holidays
• provide their own broadband service with a minimum download speed of 2Mb 

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Objectives of this role

• Build and develop the project team to ensure maximum performance, by providing purpose, direction, and motivation
• To facilitate the Working Group to develop specialist CPD accredited workshops and forums for Independent Sexual Violence Advisers (ISVAs) and ISVA Service Managers from identifying specific requirements, budget estimations, implementation plans and risk mitigation
• Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget
• Analyse project status and, when necessary, advise on revising the scope, schedule, or budget to ensure that project requirements can be met
• Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes
• To work as part of the staff team at TST

Responsibilities

• Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
• Develop and maintain partnerships with partners and stakeholders
• Supporting and delivering specialist workshops and forums for ISVAs and ISVA Service Managers
• Supporting the ISVA Project Co-ordinator to promote the training
• Leading on monitoring and evaluating project outcomes
• Assign and monitor resources to ensure project efficiency and maximize deliverables
• Report project outcomes and/or risks to the ISVA Project Lead and escalate issues, as necessary, according to the project work plan
• To attend line management with the ISVA Project Lead.

Required skills and qualifications

• Four or more years of project management experience
• Level 3 Award in Education and Training or equivalent or willing to undertake training.
• Experience in working with ISVAs
• Strong attention to deadlines and budgetary guidelines
• Proven success working with all levels of management
• Strong written and verbal communication skills
• Excellent presentation skills
• Experience in coaching project team members to strengthen their abilities and skill sets.

Desirable skills and qualifications

• Professional management or project management certification such as PRINCE2
• Experience of managing an ISVA service.