Client support advisor jobs in manchester
Action Duchenne supports, empower and equip every Duchenne Muscular Dystrophy community in their journey from diagnosis and beyond.
Duchenne Muscular Dystrophy is a muscle wasting condition for which there is no cure, but we journey alongside communities to empower them and provide information for them to make informed decisions. Action Duchenne has a team of passionate, supportive staff who are keen to do more for families living with Duchenne and has several staff with direct lived experience.
At Action Duchenne, values are more than words—they shape how we work and interact every day. For this role, we are looking for a team member who can reflect our values:
-
Supportive – Actively assist colleagues and stakeholders, fostering a culture of collaboration and reliability.
-
Empathetic – Approach challenges with understanding, considering the impact on people internally and externally.
-
Respectful – Ensure all communications and decisions uphold dignity and fairness, especially when handling sensitive matters.
-
Community Focused – Make decisions that strengthen our community, ensuring all activity supports inclusive engagement and shared purpose.
-
Inclusive – Promote accessibility and equity, ensuring everyone feels valued and heard.
Main Purpose of the Role:
To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across England. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.
The successful candidate will also lead on support for our End of Life and Bereavement projects, working collaboratively with healthcare professionals, palliative care teams, and hospices to ensure families have access to appropriate services and resources.
Specific Tasks:
1. Proactive Family Support
-
Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days)
-
Contact to be made to all registered Action Duchenne members, knows to us in the Regions you will be covering, to ensure the current support offer is clear
-
Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care
-
Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern
2. Advanced and End-of-Life Care Support
-
Provide compassionate, practical, and emotional support to children, young people, and adults living with Duchenne, and their families, as they navigate advanced stages of the condition and end-of-life care.
-
Work collaboratively with healthcare professionals, palliative care teams, and hospices to ensure families have access to appropriate services and resources.
-
Develop and share guidance, resources, and workshops to help families prepare for and manage advanced care planning, symptom management, and emotional wellbeing.
-
Support families in understanding available options for care settings (home, hospice, hospital) and facilitate informed decision-making.
-
Ensure continuity of care and communication between multidisciplinary teams, while respecting family preferences and cultural considerations.
-
Offer signposting to bereavement support and follow-up services for families after loss.
3. Wellbeing Tracking and Outcome Measurement
-
Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security)
-
Collaborate with families to co-create action plans and track progress
-
Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call.
4. Community Engagement and Event Delivery
-
Organise and deliver regional meetups (minimum one per quarter)
-
Facilitate support groups (virtual and in-person) for parents, young people, and extended family (minimum one per quarter)
-
Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability)
-
Actively participate in networking events to promote Action Duchenne within our communities, build relationships, and drive growth in membership by encouraging registration of families affected by Duchenne
5. Stakeholder Collaboration
-
Liaise and develop relationships with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities
-
Represent Action Duchenne in across your regions and build relationships with local networks
6. Administration and Reporting
-
Maintain accurate records of all interactions and support provided
-
Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact
-
Support development of CRM processes and service delivery improvements
7. Key Performance Indicators (KPIs):
-
New contact acknowledgement email: within 3 working days
-
New contact follow-up call: within 7–10 working days
-
Families contacted per week: 12–15 hours of direct contact
-
Regional meetups: 1 per quarter
-
Support groups delivered: 9–12 per year
-
CRM data entry: within the same day of interaction
-
Family outcomes tracked: via wellbeing questionnaire and action plan
-
Number of families receiving end-of-life care guidance or resources per quarter.
-
Advance Care Planning: Percentage of families supported with advance care planning discussions within 4 weeks of request.
-
Palliative Care Signposting: Number of referrals/signposts made to palliative care or hospice services.
-
Resource Development: Number of end-of-life care resources (guides, workshops, webinars) created and shared annually.
NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.
Please find the job specification, including required skills and qualifications below.
Application deadline: 22nd December at 9am GMT.
Registered Charity
11 - 20
Action Duchenne is a charity providing holistic support to those living with Duchenne Muscular Dystrophy (Duchenne) and their families.
The client requests no contact from agencies or media sales.
Thank you!
Are you an enthusiastic, resilient, and committed HR Advisor looking for your next challenge? We are delighted to be working with our client to support them in finding a new People Services Advisor.
We are looking for an experienced HR generalist who also has experience of employee relations within a non-corporate environment who is also familiar with working within a unionised environment. The ideal candidate will be a strong team player, creative and solutions focused with the ability to think innovatively and respond flexibly to changing situations. You'll be the first point of contact for People Services queries, responding via in-person meetings, MS Teams, phone, and email. Your excellent interpersonal and communication skills will help you build strong working relationships across the organisation.
You will have proven experience working in a busy HR environment with solid understanding of HR policies, employment law, and best practices. Also experienced advising on employee relations issues, you’ll be organised and have great problem-solving skills.
Please apply here in the first instance and we will call you to discuss the role with you in greater detail.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact Catherine Bunting at Prospectus.
Thank you!
We have an exciting and rewarding opportunity to join us at the Alzheimer’s Society based in our new flagship service based in Manchester Brain Health Service!
This is a new innovative service partnership and will be an incredibly exciting time to join us as we embark on our journey to focus efforts on the prevention of the advancement of dementia at a much earlier stage in an individual’s life!
As a Brain Health Adviser, you will have the rewarding opportunity to provide support, information, and guidance to people with mild cognitive impairment (MCI); helping to maintain their wellbeing and supporting them to explore lifestyle changes that may benefit their brain health.
The service is unique to each individual as it is based upon their personal circumstances and support needs. You will offer support to your clients in a variety of ways, whether in the Manchester Brain Health Service, the client's own home, or at other locations in the community (face to face, by phone, letter, or email). You will also assist service users to access other services, providing signposting and referrals, and facilitating peer support groups on occasions in various location in the area!
Hours - 35 hours
Fixed Term Contract - until 31st December 2027
Location – 3 days within the Manchester Brain Health Service (Currently Monday to Wednesday, then community based with some homeworking)
Interviews – 15th and 17th December via MS Teams.
You will need:
- The confidence and ability to communicate with a wide range of people, adapting your approach to ensure understanding. You will be required to speak publicly at events about brain health and memory concerns, delivering information and signposting people to further resources and networks.
- The ability to support people affected by a diagnosis of MCIexplore changes that support their health and wellbeing.
- You will be able demonstrate your skills being proactive, organised, and able to work both independently and as part of a local team.
- Strong IT skills for inputting detailed, factual case records on a client database and using virtual meeting software (Teams / Zoom). The ability to travel across local area independently and wider area on occasions.
What you’ll focus on:
- Your primary role will be in delivering personalised and tailored support to people accessing the Manchester Brain Health Centre.
- Being a named, trusted contact for people attending the service, enabling them to access relevant information, activities, and services that support their wellbeing.
- Managing your own caseload of clients and referring people to the appropriate health, community and social care organisations when required.
- Providing advice and guidance at local peer groups, brain health support groups and community networks, whilst looking out for new opportunities to promote the service and maintain the profile of services across the area.
About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding ground-breaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives. Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart.
Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Health Shield Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?
ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.
As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.
You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments.
We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.
You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.
Registered Charity
21 - 50
Improving the lives of seafarers and their families with services, resources, strategies and advocacy
The client requests no contact from agencies or media sales.
Thank you!
Salary: Grade 1.2 - £26,227 per annum
Contract: Fixed term until end of March 2026
Full time: 37.5 hours per week
Location: Manchester
Closing date: Sunday 14th December 2025 at 11.30 pm
Interviews to be held on Monday 22nd December 2025 in Manchester
We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an Administrator and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency.
About the role
You will provide administrative support functions and have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration. You will be a first point of contact for in-person and telephone callers to the service which involves taking client details, providing information and working with advisers to direct enquiries to the right people. Helping the front - line team with case administration, assisting the Hub management with ad-hoc projects and making sure that our office equipment is properly maintained – these are all aspects of this interesting, varied and vital role.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About you
With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed.
In return we can offer a competitive salary and a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
About the team
You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement.
In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding Statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
How to apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to points 1 - 4 in the ‘About you’ section of the job description, of no more than 350 words per point
Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses.
- We prioritise diversity and have an inclusive and open mindset.
CVs without supporting statements will not be considered.
The client requests no contact from agencies or media sales.