Client support advisor jobs in Manchester

Contract: Full Time (35 hours per week), Permanent​

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Hours: 35 hours per week​

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Location: Manchester​

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Starting salary:  £34,220 per annum​​

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Closing date: 16.08.2026​

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Expected date of interviews: w/c 31.08.2026​

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Job ref: VA795​

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We have an exciting opportunity for a welfare advisor based within our Legal Advice and Welfare Services (LAWS) team. ​​

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About the role​

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Do you want to use your extensive welfare benefits and/or asylum support experience to help torture survivors realise their welfare rights and entitlements? ​

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Freedom from Torture is a human rights organisation that provides rehabilitation to survivors of torture. We are looking for someone who shares our passion for human rights to join our team in Manchester. ​

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The Welfare Advisor works within the holistic rehabilitation model of Freedom from Torture and provides welfare advice and advocacy to our clients, forming part of a multi-disciplinary team. You will receive, process and manage welfare referrals, and act as a point of contact on welfare issues primarily for the Manchester centre, and to a smaller degree, the​​ Scotland Centre.

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This role requires careful and sensitive delivery of complex welfare information and advice, often to very vulnerable clients. You must have in- depth knowledge of the welfare rights and benefits available to asylum seekers and/or refugees. This may include completing Section 4 applications, or appealing negative benefits decisions on health or vulnerability grounds. ​

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About you​

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The ideal candidate for the role will have the following:​

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​Experience of working within a similar role providing advocacy on a range of welfare issues to include housing, welfare benefits and Asylum Support

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​Extensive experience of working within the benefits system, including the application, assessment and appeals procedures

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​Experience working with refugees and asylum seekers and an understanding of the needs of this group and the associated support services and mechanisms available

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​Experience of liaising with external agencies and government bodies to ensure that service users are given access to their available welfare rights and entitlements.​​

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At interview you will need to demonstrate your ability to identify welfare needs and provide appropriate advice and recommendations. You will be given a case study to work through and you will be asked to share your analysis and plan with us. ​

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In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).​

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Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality. ​

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Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £34,220 - £39,696.​

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To view the Job Description and Person Specification, please kindly see the attached file.​

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Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.​

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Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.​

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We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.​

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Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory DBS disclosure, as well as a need for full employment history and up to date employment references.​

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Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.​

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We reserve the right to close the vacancy early if we receive a high volume of applications.​

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No agencies please.

Early Years Advisor

We have an exceptional opportunity for a dedicated Early Years Advisor to join our team and play a key role in supporting high-quality early years provision across our services in this full-time position.

Position: Early Years Advisor

Location: Home working

Hours: Full-time, 37 hours per week

Salary: £30,000 - £32,000

Duration: Contract to 31st August 2029

Benefits: Include 26 days paid holiday (rising to 30 days with service increments) plus 8 bank holidays, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, Flexible working opportunities

The Role

As an Early Years Advisor, you will develop products, services and training materials, and respond to sector needs. You will be responsible for the high-quality development of products and services in line with the mission to promote quality in early years.

You will work collaboratively with other Early Years Advisors and managers to support the development of products and services for UK and international customers. 

Responsibilities include:

• Under the guidance of line manager and the Early Years Development Manager, work with other Early Years Advisors to support the development of high-quality products and services
• Edit and proof-read documents for relevant research-based content and accuracy, following the organisation’s style guides
• Provide advice to members as requested relating to the childcare sector
• Maintain practical experiences within a childcare setting
• Maintain up to date professional knowledge and skills within area of responsibility and the early years sector
• Attend meetings as required (virtual and face to face)
• Achieve own annual KPIs and assist in the achievement of organisational objectives
• Report progress to management.

About You

We are looking for someone with:

• Educated to degree level or equivalent in early years
• Significant and recent demonstrable experience in leading practice as an early years professional or teacher
• Development and review of training and resources to improve early years practice
• Effective time management
• Using sound research-based evidence to develop written material
• Delivery against targets and deadlines
• Strong customer service or related experience
• Multi-agency partnership working 
• Expertise in early years SEND would be advantageous but not mandatory.

To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.

About the Organisation

The organisation is a national charity and membership association specifically for nurseries working in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.

The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.

You may have experience in areas such as Early Years Advisor, Early Years, Teacher, Primary Teacher, Early Years Teacher, Advisor, Programme Advisor.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

We’re recruiting a Social Value Advisor to join our Social Value team, supporting projects and partnerships across the Midlands and areas in the North of England.  In this role, you will play a central part in delivering our Group Social Value Strategy and championing the impact we create with our partners and appointed companies throughout the region.

This is an exciting opportunity for individuals who are passionate about making a positive difference in local communities. In this role, you will work in the Social Value Team and the Charities Liaison Team, supporting wider Group functions by playing a key part in ensuring our initiatives continue to improve lives and places. You will assist LHCPG’s Group and Regional Business Units in implementing the broader Social Value Strategy across our products, services and projects, whilst collaborating with associate partners and companies planning community projects and supporting them to report on the outcomes of their social value plans. 

You will also be: 

• Helping develop procedures, toolsand resources for social value management and reporting
• Gathering data to report on achievements and social impact

This dynamic, cross-regional role supports colleagues and customers across the Midlands and North of England.  The position requires travel throughout your assigned areas, meaning a valid UK driving licence and access to your own vehicle are essential. Additionally, you must live within a commutable distance to attend your designated regional office at least once a month for team collaboration 

We are looking for a candidate with strong interpersonal abilities, capable of collaborating and engaging effectively with various teams and stakeholders at all levels. The ideal candidate will demonstrate excellent attention to detail, possess outstanding verbal and written communication skills and evidence proficiency in IT, including familiarity with relevant systems and software packages.  You can confidently present content to colleagues and clients and turn strategic plans into measurable results.  You will also have: 

• A degree in a relevant subject or relevant experience in corporate socialresponsibilityor social impact and innovation
• Knowledge of social value approaches and measurement frameworks used in the public sector
• Demonstrable understanding of the importance of social value 

Working in the public sector, charities, housing or construction experience would be advantageous but not essential.  Please refer to the attached job description and person specification for a full list of responsibilities and attributes. 

We are planning to conduct initial interviews w/c 31st August, followed by final interviews on 7th and 8th September. Please ensure your availability for these dates, as shortlisted candidates will be contacted with further details regarding the interview process. The proposed start date will early October 2026.  

What you’ll get: 

• Salary of £39,975 per annum
• Car Allowance of £5,740 per annum
• Highly attractive pension scheme
• 29 days holiday + bank holidays
• Hybrid working
• £300 per annum personal wellbeing allowance
• Flexibility, volunteering day, employee discounts and more
   

It is encouraged that all candidates submit a cover letter to support their application. Please note that we reserve the right to close this job posting before the application deadline if suitable candidates are identified 

Money and Benefits Adviser

We are looking for a dedicated and experienced Generalist Adviser working as a Money and Benefits Caseworker.

This is an exciting opportunity to provide specialist welfare benefits advice and casework to people affected by cancer, helping them navigate financial challenges and access the support they are entitled to. Working as part of a compassionate and professional team, you will play a vital role in reducing financial hardship and improving wellbeing for clients at some of the most difficult times in their lives.

We welcome and encourage applications from people of all backgrounds as the organisation is proud to be a Disability Confident Employer and holds the Derbyshire LGBT+ Rainbow Accreditation

Position: Generalist Adviser

Location: Derbyshire (Remote working with travel to healthcare and community settings and quarterly meeting in the local office)

Salary: £29,806.00 per annum, pro rata

Hours: Full-Time (37 hours per week) Contract: Permanent

Closing Date: 21st August 2026

About the Role

We're looking for highly motivated and committed individuals to provide specialist advice and representation on welfare benefits, grants and financial support, managing a caseload that includes complex cases, mandatory reconsiderations and appeals. The Money & More Benefits Caseworker supports clients across all stages of the cancer pathway, including diagnosis, treatment, palliative care and end-of-life support. You will deliver advice through a range of channels including telephone, email, digital platforms and face-to-face appointments within healthcare and community settings.

Key duties include:

· Deliver specialist welfare benefits advice and casework.

· Manage a varied caseload, including complex benefit appeals and tribunal work.

· Support clients to maximise income through benefits, grants and other financial assistance.

· Advocate and negotiate on behalf of clients with third parties.

· Work collaboratively with healthcare professionals, community organisations and partner agencies.

· Maintain accurate case records and meet quality assurance standards.

· Contribute to service development, research and campaigns work.

About You

The ideal candidates will have:

· Significant experience providing welfare benefits advice and casework, including Mandatory Reconsiderations and Appeals

· A strong understanding of welfare benefits legislation and financial support available to vulnerable clients

· Experience supporting vulnerable people using a person-centred and empathetic approach

· Experience managing a caseload and achieving targets and deadlines

· A commitment to equality, diversity and inclusion

· Excellent communication skills both written and verbal

· A non-judgemental, empathetic approach to people

· Strong IT and digital skills, with the ability to learn new systems quickly

Successful candidates will be required to undertake an Enhanced Disclosure and Barring Service (DBS) check and provide proof of Right to Work.

About the Organisation

Join a local charity that provides free, confidential, independent and impartial advice to everyone across Amber Valley, Chesterfield, Derbyshire Dales, Erewash and High Peak.

This advice can help people find a way forward with their problems, whoever they are, whatever the problem.

What is on offer:

The charity offers a comprehensive benefits package that supports your wellbeing, work-life balance, and professional growth:

· Generous annual leave: 35 days per year (pro rata), including all bank holidays and Christmas

· Buy/sell leave scheme: Flexibility to buy or sell up to one week of leave each year (pro rata)

· Employee Assistance Programme: Includes wellbeing support, free counselling, and lifestyle perks

· Contractual sick pay: depended on length of service

· Long service rewards: Extra leave and gift cards after five years of service and beyond

· Workplace pension: Auto-enrolment into our pension scheme

· Hybrid working: the option to work from home, if it works for you and for the team

Successful candidates will be required to undertake a Disclosure and Barring Service (DBS) check and provide proof of Right to Work. Please note that the organisation does not hold a sponsor licence.

Other roles you may have experience of include Money and Benefits Adviser, Money Advisor, Benefits Advisor, Housing Advisor, Cancer Support, Cancer Advice and Support.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP