Client support advisor jobs in Manchester
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About the role
Join a charity that’s passionate about safeguarding children and vulnerable adults. If you want your work to have a real-world impact, this is the role for you.
What You’ll Do:
You’ll be part of our Disclosures & Training team, working collaboratively to provide administrative and customer service support. Please note we are looking for someone with experience of processing large volumes of DBS checks.
This is a front-line role where you’ll:
- Deliver excellent customer service, offering advice and guidance to callers and managing enquiries via phone, email and post.
- Process disclosure applications accurately, ensuring legal compliance and liasing with the Disclosure and Barring Service or AccessNI.
- Maintain and update customer and membership records using Microsoft Dynamics, resolving queries and discrepancies as needed.
- Support team operations through triage participation, reporting, training, and adherence to GDPR, organisational policies, and health & safety standards.
This role offers a valuable opportunity to apply specialist knowledge alongside practical problem-solving - supporting efficient, compliant, and high-quality disclosure services across thirtyone:eight.
Why You’ll Love Working Here:
- Purpose-driven work: Everything you do helps protect children and vulnerable adults.
- Flexible working options: Balance your life and work with hybrid arrangements.
- Professional growth: Opportunities to learn, innovate, and lead.
- Supportive culture: Join a friendly, collaborative team that values your ideas.
If you enjoy delivering excellent customer service, handling detailed processes, and contributing to work that makes a meaningful difference, we’d love to hear from you.
Main Responsibilities
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Provide advice and guidance to members phoning the Disclosure Service and to give a consistently high level of customer service.
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Maintain computer records relating to the provision of thirtyone:eight membership and disclosure service
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Participate in an effective and appropriate triage system operated for callers to the training team.
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Processing disclosure application forms ensuring that they meet legal requirements.
Specific Responsibilities
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Deal with incoming post, emails and telephone enquiries relating to the operation of the Disclosure Service.
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Carefully check information received to ensure completeness, following up any enquiries necessary by post, telephone or e-mail.
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Check and countersign online disclosure application forms and then forward the application to the Disclosure and Barring Service or AccessNI for processing.
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Enter details of disclosure applications and members of thirtyone:eight on the database (Microsoft Dynamics).
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Follow up all queries, discrepancies and other issues as appropriate with client churches/organisations and the Disclosure and Barring Service.
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Participate in internal and external meetings and training events as required – mostly online but occasionally in-person.
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Prepare reports and data information as requested.
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At all times work within the policies and Code of Practice laid down by the Disclosure and Barring Service, thirtyone:eight and UK Data Protection Legislation and GDPR.
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Under the Health & Safety at Work Act and associated guidance, take adequate care for the health and safety of oneself and other persons who may be affected by an individual’s acts or omissions.
- Undertake any other reasonable duty or task in accordance with the objectives of the post.
Person Specification
A) Essential Personal Characteristics and Qualities:
- Humility - Having a modest view of your own importance.
- Integrity - The quality of being honest and having strong moral principles.
- Openness - Acceptance of, or receptiveness to change or new ideas.
- Collaborative - Involving two or more parties working together.
- Solution-focused - Concentration in problem solving or dealing with a difficult situation.
- Learning - Knowledge acquired through study, experience, or being taught.
- Creative - Having good imagination, thinking differently, or having original ideas.
- Fair - Treating people equally without favouritism or discrimination.
- Committed - Dedicated to a certain course, cause or policy.
- Passionate - Having or showing strong feelings or beliefs.
B) Essential Experience:
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Experience of processing large volumes of DBS checks.
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A detailed understanding of the legal eligibility for Enhanced DBS checks within a faith setting.
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Broad-based experience of working in an office environment.
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Experience of dealing with clients/customers over the telephone.
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Good computer skills (MS Office applications as a minimum).
C) Essential Abilities, Knowledge & Motivation:
These are the skills we regard as essential for the role:
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Significant working knowledge of DBS Eligibility
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Excellent telephone manner
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Excellent written and verbal communication skills
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Ability to be self-motivated and to work with the minimum of supervision
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Ability to identify with and accept the aims of thirtyone:eight as a Christian social work organisation
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Calm, non-judgemental attitude with sensitivity and tact to enable an appropriate initial response to people in need ringing thirtyone:eight
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Meticulous as to detail
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Ability to work to deadlines
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Flexibility and a good team worker
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Ability to deal confidentially with matters of a private and sensitive nature
D) Desirable Skills and Knowledge:
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Experience of working on a database
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Good typing skills
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An understanding of the Disclosure and Barring Service
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An awareness of Christian organisations and church structures
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Experience of using Microsoft Teams
Registered Charity
21 - 50
Independent and thought-leading, we equip organisations, churches, other faith groups, individuals and government with safeguarding tools they need
The client requests no contact from agencies or media sales.
Thank you!
At More Partnership, we are fundraising consultants – and more. We support organisations of all sizes, across education, health, arts and culture, charities, international development and beyond, on every step of their philanthropic journey. That means helping leadership, fundraisers and other professionals to understand the opportunity, set direction, tell their story, or review performance. We believe great partnerships lead to life-changing outcomes, so we go beyond what's expected of us to help organisations realise their vision. At the end of a project, our clients tell us they have more confidence, momentum, and a clear way forward.
We are partners in purpose, and since April 2020, equal owners of our firm. Every team member has an equal vote on key strategic decisions, a share in our success, and a responsibility to drive us forward. We are a virtual firm, networked across Europe, America, Africa, Australasia, and beyond, with a head office in Scotland. We currently have 22 employees and an active community of 15 associates, enabled by an internal team covering business development, finance, operations, and IT.
We now seek to appoint new Consulting Partners at our most senior level to join our employee-owned firm and help shape the next phase of our growth and impact. This is an opportunity for experienced and credible leaders to bring their expertise into a consultancy environment that combines strategic thinking, practical delivery and deep client partnership.
Working alongside colleagues across our community, Consulting Partners will operate as trusted advisors to senior leaders within complex institutions, contributing to high-value client work while also helping to generate new opportunities and strengthen the firm’s long-term success. Alongside client delivery, all Partners play an active role in the leadership, culture and development of More Partnership, contributing to the shared responsibility and sense of ownership that defines our community.
The successful candidates will bring significant experience within fundraising, advancement or related strategic leadership roles, alongside the judgement, credibility and intellectual flexibility to operate effectively across a wide range of client contexts. You will demonstrate strong commercial awareness and relationship-building skills, with the ability to develop trusted partnerships that lead naturally to meaningful work and long-term impact. You will combine strategic insight with a practical, grounded approach, communicating complex ideas with clarity and confidence while remaining collaborative, curious and values-led in the way you work. Above all, you will be motivated by the opportunity to help ambitious organisations achieve meaningful change, while contributing actively to a purpose-driven, employee-owned firm committed to advancing great ambitions.
This role is available full-time, but we welcome applications from those who would prefer to work part-time – at a minimum of 0.6FTE based on the requirements of the role. We are open to candidates from a range of professional backgrounds who can demonstrate the capabilities and mindset needed to drive More’s success.
Our most senior Consulting Partners are currently paid from £100k to £125k, dependent on experience and potential for high performance.
We actively encourage applications from groups currently underrepresented in our community.
The deadline for applications is 5pm on Weds 17th June
Information about how we process the personal data of those who contact us about this opportunity is contained in the application pack.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Assistant - North
Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research?
Brain Tumour Research is an exciting, innovative, and ambitious charity. We are passionate about finding a cure for brain tumours through the establishment of dedicated Brain Tumour Research Centres of Excellence around the UK.
After a successful 2025, we’re building on our momentum and looking ahead with ambition. As our work continues to expand, so does our impact. We are now looking for passionate people to join us on the next stage of our journey!
It is a fantastic time to be joining us and we are keen to share this with likeminded and talented individuals. We currently have an opening for a Community Fundraising Assistant - North, to join our Community and Digital Fundraising team.
- Do you want to make a difference in one of the most innovative and exciting medical research fundraising charities in the UK?
- Are you able to provide friendly and professional support to fundraisers and supporters?
- Do you have experience in supporting events or community activities?
- Do you live in either Scotland, North East England, North West England or the East Midlands?
Have you answered Yes to these questions?
Does this sound like the opportunity to really take the next step in your career?
Excited to learn more about this position? Then please take a read through our recruitment pack which is included within this advert.
If you have the skills and ambition that we are looking for we are excited to receive your application. We are really looking forward to welcoming a new member to our team!
We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process. Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.
We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.
We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.
Registered Charity
51 - 100
To find a cure for all types of brain tumours To increase the UK investment in brain tumour research
The client requests no contact from agencies or media sales.