Client support advisor jobs in Manchester
We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.
What you will do:
- Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
- Work on a 7-day shift system including evening and weekends
- Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding.
- Maintain accurate records and input data monitoring into the data base system.
- Participate in clinical supervision and reflective practise.
- Provide training, mentoring and coaching to new recruits.
To be successful in this role you will have:
- a degree or professional qualification in Health or Social Care, Community Work or a related discipline
- previous experience of working in an advisory capacity in suicide prevention or mental health
- a proven record of working directly with vulnerable young people
- experience of providing advice and guidance via multiple communication channels
- the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service
Salary: NALC Scale SCP 24-28 (Starting salary of £29,510 per annum based on working 30 hours per week progressing incrementally to £32,626 per annum)
Hours: 30 hours per week over 4 days as part of a team that work 8.5 hour shifts between 07:30am and 22:30.
Location: Warrington
Contract: Permanent
Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.
Closing date: Midnight – 25th January 2026
We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.
PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.
PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.
Registered Charity 
101 - 500
The client requests no contact from agencies or media sales.
Thank you!
Social Work Adviser
Location: Westminster
Salary: £40,000 per annum
Vacancy Type: Full Time/ Contract
We currently have an exciting opportunity to join us as a Social Work Adviser (Child Welfare and Safeguarding) based at the Foreign Commonwealth & Development Office (FCDO) in Westminster, seconded from Heathrow Travel Care (HTC), the airport social work team. You will join us on a full-time, 18 month contract (potential extension upon mutual agreement) and in return, you will receive a competitive salary of £40,000 per annum, plus benefits.
The role of our Social Work Adviser (Child Welfare and Safeguarding) is to enable the FCDO to offer advice and assistance to vulnerable British nationals known to the UK Consular Network.
Responsibilities as our Social Work Adviser (Child Welfare and Safeguarding):
FCDO
- Providing advice, support and guidance to consular assistance staff in London and staff based overseas on child safeguarding social work issues for British nationals
- Working jointly with the consular child policy unit (CPU) to review child-related cases and policy
- Working collaboratively with the social work advisor team to review cases and relevant policy
- Investigating, signposting, planning with consular staff who are working with British nationals to provide specialist children and families advice to the consular staff
- Referring 'meet and assist’ cases to relevant service providers at UK ports
- Undertaking the risk assessment of cases
- Ensuring policy, guidance and training are inputted to the consular staff on child welfare issues
- Building and maintaining links with relevant assistance NGOs & travel partners via outreach work
- Building and maintaining links with Consular Regional Directors
- Covering for the Social Work Adviser team as required
- Recording all cases on a secure consular information network and monthly reporting to HTC
- Maintaining international outreach – there may be opportunities for international travel to support FCDO staff abroad
HTC (1 day per 5 weeks)
- Working within the airport crisis team at Heathrow
- Advising and assisting a wide variety client groups
- Being part of a unique and interesting social work environment
- Participating in emergency preparedness and response at Heathrow
- Continuing professional development
What we’re looking for in our Social Work Adviser (Children & Families):
- 2 years’ recent statutory social work experience
- Recent experience of working directly with children and families to statutory standards
- Experience of direct work, working with the impact of trauma and ensuring safeguarding is always prioritised
- Experience of making and recording risk assessments, including Safe Lives RIC and other evidence-based assessment tools
- Experience of problem-solving under time pressure
- Experience of prioritising casework according to risk and need
- Working knowledge of child safeguarding procedures within Local Authorities
- An understanding of child safeguarding policy
- The ability to work effectively in partnership with other agencies
- The ability to make clear recommendations on how to address risk and need based on professional judgement and experience.
- The ability to recognise signs that a child may not be meeting developmental milestones, has been harmed or is at risk of harm
- The ability to advocate for children and young people, to ensure they receive organisational focus, resource and support as appropriate
Application form closing date: 9am, Tuesday 20th January 2026
Interview date: Tuesday 3rd February 2026
To Apply
If you’re looking for a new challenge, please click apply to be considered as our Social Work Adviser (Child Welfare and Safeguarding)! We look forward to hearing from you.
You must be legally able to work in UK. Security clearance is required for this role. You must have been resident in the UK for a least 2 of the previous ten years, at least one year of which must have been a consecutive 12-month period and you must have resided for at least 3 consecutive years in one country. All applicants should be aware that a lack of sufficient background information may preclude an applicant from being granted security clearance.
