Client support coordinator jobs

Could you be our new Volunteer Support Coordinator?

Who we’re looking for

You will be an excellent communicator, as well as a practical, well organised and hardworking individual, preferably with experience in the voluntary sector or equivalent transferable experience.

Reporting to the Service Manager, you will support them with managing our Remote services. You will provide support to volunteers and oversee the daily running of the service when on duty to ensure day-to-day operations run smoothly. 

BACKGROUND

This is an exciting opportunity to join the legal aid casework team at Asylum Aid. You will be responsible for coordinating and delivering the billing of our legal aid work (including controlled work, certificated work and inter partes bills), which is vital to ensure the financial sustainability of our work. Asylum Aid holds legal aid contracts in the immigration & asylum and public law categories.

For thirty-five years, Asylum Aid has been providing legal representation to some of the most vulnerable people seeking asylum. We have built an expert service, delivering vital and life-saving services in some of the most complex legal cases, with a particular speciality working with unaccompanied children, survivors of trafficking, torture or other forms of human cruelty, and stateless people. Our vision is that all those in need of protection from persecution and other forms of human cruelty in the UK can obtain it, and are treated fairly and with dignity.

Since August 2020, Asylum Aid has been part of the Helen Bamber Foundation Group. Asylum Aid operates as an independent charity, led by its own Executive Director within the group structure, and is ambitious about growing its impact and reach in the future to ensure protection from persecution for those who need it. 

ABOUT THE ROLE

This role would suit a person with strong attention to detail and excellent organisational skills and numeracy. The ideal candidate will have already embarked on or be looking to develop a career providing excellent legal aid billing support and coordination essential to the financial sustainability of legal aid practice, whether within the charity sector or private practice. You will have a strong commitment to the values of Asylum Aid and an understanding of the importance of sound legal aid billing practices to our continued ability to provide our expert service to our clients. Prior experience is not essential as full training will be given and peer support is available.

The focus of the role of billing coordinator is to ensure the efficient and robust delivery of costing and billing of legal aid files conducted under Legal Aid Agency (LAA) contract (Legal Help / Controlled Legal Representation and certificated work) as well as liaising with external costs lawyers to oversee the preparation of Inter Partes bills and negotiations with the paying party where we have obtained an order for our costs in judicial review proceedings.  This includes reconciliation of Legal Aid Agency payments received and made, and to provide essential coordination within the organisation to support lawyers in ensuring files are billed promptly and accurately, and costs are maximized. The billing coordinator will work with the Director of Legal Casework to develop and maintain an effective tracking system to ensure timely progression from case closure to billing.

This role will work closely with the Legal Team of Asylum Aid and the Finance team of the Helen Bamber Foundation Group. You will also have access to the London Legal Support Trust Centres of Excellence legal aid billing peer support group and peer-to-peer support.

As this is a new role, there will be clear targets set as to the additional legal aid income brought in as a result of the extra capacity it will bring and a review will be undertaken after 12 months as to whether it is having the desired impact on our legal aid income.

Equal Opportunities

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the refugee and migration sectors. We value experience gained overseas as well as in the UK and you will receive full training to enable you to transfer your knowledge and skills to the UK context.

How to apply 

Please note that the successful candidate will be offered the job subject to suitable references and a basic DBS check.

If appointed you will be required to give your consent to Asylum Aid to receive regular updates on your criminal records status throughout your employment. 

The first stage is to complete on our online application form on our website by 9.00am on 12 May 2025

The website form will ask you to:

1. Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

2. Upload your current CV

3. Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

Selection Process

We anticipate that we will invite candidates to an initial 15-minute online screening meeting week commencing 19 May 2025, followed by shortlisted candidates attending in-person interview week commencing 26 May 2025. We will also ask you to complete a short written task ahead of/on the day.

At Helen Bamber Foundation Group we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

We regret that we can only respond to applicants who make it to the interview stage.

We offer a guaranteed interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Adjustments

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. If you require a different format of the application form, such as large print or Word format, or if you would like to discuss any specific requirements, please get in touch with us though phone or email.

Experts by Experience Support

We are also proud to be a member of the Experts by Experience Employment Network , which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources at  which may help in preparing your job application. .

Please complete this form request support and they will confirm if they can match you with a mentor to support your application

Recreation and Wellbeing Coordinator

We are seeking an enthusiastic and dynamic Recreation and Wellbeing Coordinator to inspire, engage and support young people within a leading youth charity that helps shape the lives of young people.

Position: Recreation ‘Rec’ and Wellbeing Coordinator

Salary: £29,500 – £31,500 per annum (pro rata)

Location: Barnet, HA8 0DT

Hours: 20 hours per week (0.5 FTE), including regular evenings and weekends

Contract: Permanent

Close date: Friday 30th May 2025

About the Role
As Recreation and Wellbeing Coordinator, you will manage the Youth Zone’s vibrant Rec Area and two wellbeing spaces: the Training Kitchen and Health and Wellbeing Room. You will create an energetic, fun, and inclusive environment where young people can thrive.

Key responsibilities include:

• Lead the day-to-day management of the Rec (indoor and outdoor) and Wellbeing Spaces (Training Kitchen and Health Room), ensuring they are safe, welcoming, and well-utilised.
• Design and deliver a varied programme of inclusive activities that promote social development, healthy lifestyles, and confidence-building, with particular focus on engaging SEND and underrepresented young people.
• Line-manage and support staff and volunteers across all spaces, encouraging creativity, collaboration, and high-quality youth engagement.
• Manage and develop the Young Leaders programme, nurturing leadership skills across Junior and Senior groups.
• Ensure sessions are structured, relevant, and youth-led where possible, using feedback and local need to shape delivery.
• Oversee the safe use of equipment, cleanliness, and compliance with food safety and health standards.
• Collaborate with local partners to enhance opportunities for physical and mental wellbeing.
• Manage budgets for all areas, ensuring value for money and accurate financial record-keeping.

About you:

We are looking for a passionate individual who is committed to empowering young people. You will have:

• Experience delivering face-to-face activities with young people aged 8+ in group and one-to-one settings.
• Strong skills in delivering wellbeing, cooking, and personal development programmes.
• Proven ability to manage teams and volunteers effectively.
• Excellent communication and organisational skills.
• A good understanding of safeguarding, health and safety, and equality and diversity.
• A flexible, positive, and enthusiastic approach with a readiness to work evenings and weekends.

About the organisation:

Our client is an independent charity and purpose-built youth centre for Barnet’s young people aged 8 to 19, and up to 25 for those with additional needs. They support North London’s young people with three things they deserve and need; somewhere to go, something to do and someone to talk to. Open 6 days a week including school holidays, their vision is to ensure every young person is supported and empowered to reach their potential.

Join them in making a difference and raising the aspirations of young people across North London. They embrace diversity and welcome applications from individuals with non-traditional backgrounds. Safeguarding is paramount, and an enhanced DBS check is required. As an equal opportunity employer, they value individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

They very much welcome previous experience working as a Youth Worker, Wellbeing Coordinator, Activities Coordinator, Health and Wellbeing Officer, Recreation Officer, Youth Engagement Officer, Programme Leader, Youth Activities Manager, Wellbeing Facilitator, or Community Youth Worker. Etc. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

We’re looking for a compassionate, organised, and proactive Support Worker to join our dedicated Carers in Mind team at Richmond Borough Mind. This is a varied and rewarding role, offering both one-to-one emotional support and the chance to help shape an inspiring programme of workshops, peer-led groups, and social events for adult carers supporting loved ones with complex mental health needs.

As part of a small, friendly team, you’ll be central to the day-to-day running of the service—coordinating events, managing communications, and working collaboratively with health and social care partners to ensure carers feel heard, valued, and supported. You’ll need to be confident with digital tools, highly organised, and comfortable working independently as well as in a team. If you’re someone who enjoys connecting with people, thrives on variety, and is committed to promoting wellbeing and recovery, we’d love to hear from you.

Schools and Holiday Club Coordinator

We are seeking an energetic and passionate Schools and Holiday Club Coordinator to inspire young people and deliver outstanding programmes within a leading youth charity that helps shape the lives of young people.

Position: Schools and Holiday Club Coordinator

Salary: £29,500 – £31,500 per annum (pro rata)

Location: Barnet, HA8 0DT

Hours: 40 hours per week, including evenings and weekends – Flexibility required

Contract: Permanent

Close date: Friday 30th May 2025

About the Role
As Schools and Holiday Club Coordinator you will lead two of the charity’s most important and growing initiatives: the local schools programme and Holiday Club provision. You will drive the engagement of young people by developing strong partnerships with local schools and delivering vibrant holiday activities.

Key responsibilities include:

• Building and maintaining strong relationships with schools, teachers, and education bodies.
• Designing and delivering engaging educational programmes aligned with school priorities.
• Planning, promoting, and delivering high-quality Holiday Club activities during school holidays.
• Managing programme budgets and ensuring cost-effective delivery.
• Applying for and managing Holiday Activities and Food (HAF) grants and other relevant funding.
• Capturing and evaluating outcomes, feedback, and data to inform improvements.
• Line managing, motivating, and supporting a team of staff and volunteers.
• Ensuring activities meet the needs of all young people, including those with SEND.

About you:

You will be a passionate and committed youth work professional who brings creativity, energy, and focus to everything you do. You will have:

• Experience delivering face-to-face youth or schools-based activities for young people aged 8+.
• A proven ability to build strong relationships with schools and external partners.
• Skills in managing and motivating staff and volunteers to deliver excellent programmes.
• A strong understanding of safeguarding, health and safety, and promoting equality and diversity.
• Excellent communication, planning, and organisational skills.
• A flexible, positive attitude with the ability to work evenings, weekends, and during school holidays.
• A commitment to empowering young people and raising their aspirations.

About the organisation:

Our client is an independent charity and purpose-built youth centre for Barnet’s young people aged 8 to 19, and up to 25 for those with additional needs. They support North London’s young people with three things they deserve and need; somewhere to go, something to do and someone to talk to. Open 6 days a week including school holidays, their vision ensure every young person is supported and empowered to reach their potential.

Join them in making a difference and raising the aspirations of young people across North London. They embrace diversity and welcome applications from individuals with non-traditional backgrounds. Safeguarding is paramount, and an enhanced DBS check is required. As an equal opportunity employer, they value individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

They very much welcome previous experience working as a Youth Engagement Officer, Schools Liaison Officer, Youth Programme Coordinator, Holiday Club Manager, Education Programme Officer, Youth Worker, Schools Engagement Coordinator, Community Youth Worker, Education and Wellbeing Coordinator, Camp Manager, Out of School Club Coordinator, Children’s Activities Coordinator, School Holiday Programme Coordinator, Kids’ Club Coordinator, Holiday Activities Coordinator, Seasonal Programme Coordinator, Play Scheme Coordinator, Holiday Camp Coordinator, Childcare Activities Coordinator, Youth Holiday Programme Lead, Holiday Play Leader #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job description

We are recruiting one or more Support Workers to work primarily at our Stud Nursery community garden project in Home Park, Richmond Borough as well as the potential of supporting our clients in the Wandsworth Borough.
 

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
 

About this post
You will be creative and independent thinker, with a desire to demonstrate and develop positive relationships with your colleagues and clients alike. You must have excellent IT skills. You will need the patience and and a commitment to enhancing the experience of those using our services on the basis of individual preferences, strengths and skills.
 

You are someone who:

• shares our values of professionalism, staff recognition, independence, empowerment, partnership and sustainability
• has excellent interpersonal, organisation and IT skills. 
• is willing to actively support and promote the charity's objectives across its core boroughs and contractual partnerships.
• works well both in a team and independently.

Working expectations:

• The working day is 8:30am - 4:30pm Monday to Friday, with the possibility of some out of hours or weekend working. Clients are typically on site from 9:30am - 3:30pm.
• Attendance and commitment to further training. 
• We are open to the possibility of multiple part-time roles within this setting.

Key Responsibilities for this role

• Through partnership, support and develop client’s skills, confidence and interests as part of a multi-disciplinary service offer. 
• To support your colleagues, team leaders, service managers, volunteers and other key professionals to put those using our services at the centre of your daily work. 
• To support the planning and delivery of garden-based activities and therapeutic interventions for adults with complex needs. 
• To maintain and update client and related operational records with an accurate and professional commitment. 
• To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination. 

Please note we will be holding interviews as we get applicants in and may close the post early.

We are unable to support applicants who do not already have the right to work in the UK.

You must submit a cover letter explaining why you feel you are a suitable fit for this role and what your expectation of commitment to hours would be.

Prospectus is passionate about supporting organisations close to the frontline, and few organisations have greater impact on lives than this one. 

Personal debt and its consequences have an enormous effect on individuals and families alike. Our client works with partners to provide budgeting advice and support to try and alleviate these difficulties, working with service users to prepare detailed financial statements and explore ways of maximising income and reducing outgoings. Advisers in this organisation negotiate with creditors directly on behalf of clients; set up manageable and sustainable repayment arrangements and provide full casework services.
 
You will be the interface for advisers to ensure documentation and tasks are completed in a timely manner for the clients you are supporting by liaising with your clients, advisors and partner organisations.  Effectively, you will hold the hand of clients who are finding their journey to debt relief a challenge with a mix of empathy and support, but also with comprehension of the system, and what actions the client needs to take.. 

You will empower and support financial literacy of clients and will ideally be qualified as a Connect Money Mentor (CMA) or equivalent, and will be able to demonstrate an excellent understanding of the welfare benefit system and have experience of advising customers on benefits.

At a personal level you will also need to demonstrate resilience and the ability to, understand and empathise with clients from diverse range of backgrounds and disadvantaged groups living in the community, in particular barriers faced by over-indebted and financially excluded communities. You will also need to demonstrate a high standard of numeracy and computer skills, specifically IT skills with a strong command of the Microsoft Office suite with an ability to understand and analyse complex financial and other numerical information.

Due to the nature of this role, a DBS check would be run on successful candidates.  Please note this is a full -time role, Monday-Friday, 35 hours per week based on site 2 days per week.

If you are interested, please apply with just your CV in the first instance (in Microsoft Word format). We are reviewing CVs on an ongoing basis, so it is highly recommended to submit your application as soon as possible. 

As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you in your application.

We are pleased to be supporting our client, a leading London University, in their search for a temporary Alumni Discovery Circles Coordinator.

This role is initially part time, 2 days per week, running until the end of July 2025. However for the month of June you will be required 5 days per week to support the next phase of the project.

The post holder will work across Advancement and Digital learning to coordinate and provide administrative support to grow the Alumni Discovery Circles programme. You will

• Act as the first point of contact for stakeholders
• Draft and develop communications
• Input data into spreadsheets
• Support with collating information for reports
• Provide ad hoc support as required

In order to be considered for this role, you will need demonstratable experience in a similar role in Higher Education, excellent communication skills, and sound working knowledge of standard IT packages.

This post is looking to start as soon as possible, so you will need to be available immediately or at short notice in order to be considered.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format. Applications will be reviewed on a rolling basis, so please be sure to submit your details as soon as possible.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Are you an experienced domestic abuse professional — or ready to take the next step into a leadership role?

Join our small, dynamic team at FLAG DV as Service Manager, and help empower survivors navigating the family court system with specialist legal and emotional support.

This is an opportunity to blend frontline delivery with strategic leadership. You’ll oversee our Legal Advice Clinic and Court Support Services, hold a small caseload, manage a committed team, and act as our Designated Safeguarding Lead — with support from our Director of Service Development & Engagement and a Deputy DSL.

You’ll be at the heart of a trauma-informed, passionate organisation, playing a pivotal role in shaping our services and ensuring survivors receive the support they need. Whether you already have leadership experience or are ready to step up, we’re looking for someone who’s confident, compassionate, and committed to survivor empowerment.

About the roles:

Camden’s Integrated Drug and Alcohol service is offering an incredible opportunity for individuals with lived experience of homelessness and/or substance use to join a pioneering team supporting others in their recovery journey. With one year of funding secured, we are seeking two passionate and dynamic individuals to take on specialist roles, based at both treatment sites and within Camden hostels. These roles will also involve working alongside the In-reach team and the Specialist Women’s team, allowing you to make a tangible impact on the lives of clients by helping to shape and enhance services for those who need them most. You will be a familiar, trusted face, guiding clients through their recovery journey, empowering them to access treatment and overcome barriers, while contributing your own insights to ensure services are truly supportive and accessible.

In these roles, you will have the opportunity to develop your skills in trauma informed interventions, working alongside expert practitioners to transform how clients experience treatment. The focus is on creating safe, welcoming spaces for individuals to seek help without fear of further harm or trauma, while also engaging in meaningful activities that inspire positive change in their lives. You will be pivotal in supporting Camden’s hostel pathway clients, helping them not only access treatment but also discover the strength within themselves to rebuild their lives. This role offers an exciting, empowering career development opportunity to make a real difference, leveraging your lived experience to guide others, and to grow within a supportive, developmental environment at SHP.

For occupational requirement reasons, one of the two roles advertised will be protected for female only applicants (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• An individual with a lived experience of substance misuse as well as experience of accessing Treatment and Recovery services.
• An understanding of the principles of planned support and working with vulnerable people.
• An understanding of the principles underlying a quality and customer focussed service with the proven ability to empower service users.
• The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need.
• Willingness to work flexibly in response to changing organisational requirements and work outside of office hours on occasion.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 11th May at midnight

Interview Date: Wednesday 21st and Thursday 22nd May at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

As the first Head of Operations, you will provide strategic oversight, work with staff to translate our strategy into actionable, measurable plans for efficient and effective work, which will enhance the impact for people in immigration detention.  Your management of the team’s operations will support our growth, resilience, and sustainability.

For futher information see the Application Pack

What they say about Medical Justice;

“What Medical Justice did was absolutely remarkable. They sent two specialists to see me in Harmondsworth and they did the most amazingly thorough job documenting all my scars. Then I got my medico-legal report which was over 40 pages long. They did thorough, professional work – there is nothing more that they could have done and ultimately this work got me out of detention.” – former detained person and Medical Justice client

“[Medical Justice] has strong characteristics and a highly respected reputation. It is regarded as principled, expert and evidence-based, tenacious in its casework and policy work, fierce and ferocious when needed and brave in the way it speaks truth to power.” – fellow non-governmental organisation

“Medical Justice has an outsized impact for its size – it is highly effective and the team is absolutely terrific, which is all the more impressive in the difficult political context.” – Medical Justice funder

Informal online information sessions

An opportunity to ask questions about Medical Justice and its work as well as about the Head of Operations role ;

12.30-1.30pm Thursday 22nd May

12.30-1.30 Thursday 6th June

Outreach Support Worker

This is an exciting opportunity for a Young People Outreach Support Worker to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported community-based accommodation located in Tow Law, County Durham.

Position: Outreach Support Worker

Location: County Durham

Contract: Full time, Permanent

Hours: 37.5 hours a week

Salary: £24,136 Per Annum Plus Pension & Other Benefits

Closing Date:  15th May 2025

About the Role

As a Young People Support Worker, you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. 

In the community-based services, you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. You will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation.

Key Responsibilities:

• Ensure the safety and wellbeing of clients, adhering to safeguarding, emergency procedures, and health and safety protocols.

• Hold a caseload as key worker, delivering day-to-day and personalised support, including SMART support plans and regular assessments.

• Collaborate with internal teams and external agencies to provide holistic support, respecting data protection and partnership protocols.

• Encourage client participation in service decisions, community activities, and development opportunities such as education, training, and employment.

• Support new client move-ins, ensuring a welcoming environment and smooth transition into accommodation.

• Assist with property maintenance by conducting health and safety checks and responding to repair issues in collaboration with managers.

• Promote and support the work of volunteers, fostering a collaborative and inclusive environment.

• Maintain accurate records, attend meetings and training, and undertake additional duties as directed by your line manager.

About You

We are looking for someone who:

• Experience working with young people or those affected by homelessness.

• Understanding of asset-based approaches, safeguarding procedures, and support planning including risk assessments.

• Strong commitment to equality, diversity, and treating all individuals with dignity and respect.

• Knowledge of health and safety principles and a commitment to maintaining a safe environment for all.

• Good literacy, numeracy, and IT skills to support effective communication and record-keeping.

• Ability to work collaboratively and maintain clear professional boundaries in a team setting.

• Reflective and committed to continuous personal and professional development.

• Alignment with the values and ethos the charity.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles.

• 26 days annual leave rising to 30 after five years of service.

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester to Sheffield and Kent.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Young People Support Worker

We have a new role available for a Young People Support Worker to work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported or community based accommodation based in Bishop Auckland County Durham.

Position: Young People Support Worker

Location: County Durham

Contract: Full time, permanent

Hours: 37.5 hours a week

Salary: £24,136 Per Annum plus pension and other benefits

Closing Date:  Thursday 15th May 2025

About the Role

As Young People Support Worker you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director, you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.

The accommodation service is based in Bishop Auckland County Durham. You will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on. You will be responsible for a caseload of clients as well as shared responsibility for the safety and wellbeing of all clients, volunteers and staff in the service. 

Key responsibilities include:

• Ensure the safety and wellbeing of all clients, following safeguarding and emergency procedures as needed.

• Act as key worker for a caseload of clients, leading on risk and needs assessments and SMART, outcomes-based support plans.

• Provide personalised, flexible, and creative support, involving clients in decision-making and encouraging participation in activities.

• Collaborate with external agencies to support clients, adhering to data protection and information sharing protocols.

• Support clients to access Education, Training, Employment, and Volunteering opportunities aligned with their goals and aspirations.

• Contribute to maintaining a safe and welcoming environment, including preparing accommodation for new clients and supporting their transition.

• Assist in coordinating and supporting volunteers and promoting client involvement initiatives and residents' meetings.

• Maintain clear, accurate records and participate in team rotas, including evenings and weekends, carrying out additional duties as required.

About You

You will need to have the following skills and experience:

• Experience working with young people or those affected by homelessness.

• Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.

• Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.

• Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.

• Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles.

• 26 days annual leave rising to 30 after five years of service.

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation