Clinical Database Manager Jobs in Ashford, Surrey
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Spectra are a lived experience organisation working with socially excluded and marginalised communities to support access to appropriate health, wellbeing services.
We offer evidence-based, inclusive, accessible, knowledgeable and quality services which are non-judgemental and delivered by lived experience peers.
Spectra are looking for an experienced Therapeutic Services Manager and Clinical Lead to lead, develop, coordinate, and represent Spectra’s counselling services internally and externally at Senior Management level. You will ensure delivery of consistent, high-quality counselling across all of Spectra’s teams (Young People, Sexual health, Trans and Non-binary (TNB) people), supporting and empowering our service users, whilst ensuring clinical work is carried out in accordance with ethical guidelines and Spectra’s protocols. You will also conduct some clinical assessments and provide some weekly 1-to-1 counselling/group therapy sessions.
You will be confident working with diverse and intersectional groups who face social exclusion and inequalities around access to appropriate health care, wellbeing and holistic support. You will be able unequivocally to respect, support, promote and work within LGBTQ+ and other diverse communities.
£42,000 - £45,000 FTE per annum according to experience, pro rata for 4 days per week (£33,600 to £36,000). Hybrid working (office in Ladbroke Grove) with 25 days holiday and bank holidays (pro rata), plus a pension scheme.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is a new and exciting role that will build and develop relationships with churches and individuals, to secure significant income, and bring in frequent and targeted income through regular donations, fundraising campaigns and events. The ideal candidate will have fundraising experience covering several areas including Individual Giving; Churches, Fundraising Appeals/Campaigns, as well as experience in managing the operational aspects of fundraising. Through this, you will assist the whole organisation in our commitment to showing kindness, raising self-belief, and inspiring hope for the future in the individuals we serve.
We are seeking an experienced fundraiser with a passion for our mission to equip our organisation with the financial resources needed to meet our objectives, by growing our charitable income across all funding streams, maximising supporter engagement, and fulfilling fundraising operational duties such as ensuring that we have a database that is organised, up to date and fit for purpose.
Main Responsibilities:
- Develop deliver and monitor a fundraising strategy for Pecan.
- Establish systems, procedures, proactive stewardship, and an engagement programme to provide the highest levels of service to Pecan's supporters.
- Assist with setting up our CRM database, developing and maintaining it to ensure efficient, appropriate data capture and analysis for the purpose of effective stewardship, fundraising and communications.
- Develop an Individual Giving and Acquisition strategy that drives growth for individual giving across multi-channel campaigns and initiatives.
- Pioneer and develop a broad range of relationships with churches, organisations, and denominations across Southwark.
- Management of a part time Partnerships Manager with responsibility.
Essential Requirements:
- 3 years charity fundraising experience or evidence of very relatable experience.
- Experience / understanding of fundraising campaigns.
- Experience working on either eTapestry, Raisers Edge, Salesforce or Donorfy CRM systems.
- Ability to connect and network with a wide range of people through a broad variety of communication methods.
- A good level of general education including GCSE Maths and English plus A-levels or equivalent.
Please read the Recruitment Pack containing the Job Description for more information. Please see the instructions below on how to apply.
Closing Date: Sunday 9th June 2024, 23:59pm
Interview Date: Details TBC
Start Date: ASAP
To apply, please submit the following:
1. CV
2. Covering Letter, no more than 2-sides of A4 paper, expanding on your passion for this area of work, and describing how you meet the Job Description/Person Specification, as set out in the Recruitment Pack.
Please note that applications must contain BOTH the CV and Covering Letter as described above to be considered.
Battersea is undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea. The first phase of the programme is to implement Salesforce Lightning as the organisations single CRM application.
With the programme underway, in the preparation for the first go live, this exciting role has been created within the new Data Applications team to ensure that all the system users are expertly supported.
This role, working within the Data Applications Team will initially contribute to the Launchpad programme by supporting training and UAT activity. Once the programme has been completed, this role will then be responsible for the ongoing support and maintenance needs for the new Salesforce Lightning CRM and other related applications as they are launched.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.
By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 13th June 2024
Interview date(s): w/c 17th June - w/c 24th June 2024
For full details, please download our recruitment pack.
To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
The client requests no contact from agencies or media sales.
At Sarcoma UK, our vision is for everyone affected by sarcoma cancer to have the treatment, care and support they need. The Policy and Public Affairs Officer plays an important role in achieving that vision, working to ensure that everyone affected by sarcoma has access to an early, accurate diagnosis and the best treatment and care.
This is an ideal role for someone with some initial experience in policy, public affairs or lobbying and who brings passion and a proactive approach to achieving real impact for people affected by sarcoma. The role will require an understanding of the health policy environment and the ability to communicate and influence effectively.
Reporting to the Policy and Public Affairs Manager, the post holder will join a growing and ambitious team at Sarcoma UK. You will work closely with colleagues from across the organisation as well as externally with patients, healthcare professionals and commissioners and the wider charity sector.
Benefits:
- Flexible working options including hybrid working
- Pension with 5% employer contribution
- 25 days holiday entitlement per annum plus bank holidays and the working days between Christmas and New Year
- Additional day off for your birthday
- Volunteering day per year
- Enhanced sick, maternity and adoption pay
- Sarcoma UK Life Insurance Scheme
- Health and wellbeing:
- Health Cash Plan
- Therapy sessions
- Wellbeing Group
- Team activites throughout the year
- Interest-free season ticket and bicycle loan
Our Values
- Pioneering we are leading the way to a better future for the sarcoma community.
- Together we are creating a community to make a difference for all those affected by sarcoma.
- Expert we use our expertise in understanding sarcoma to deliver better outcomes.
Duties and key responsibilities
Policy
- Work with the Policy and Public Affairs Manager to support and deliver Sarcoma UK’s policy development.
- Support the development of evidence-based policy positions that are representative of the external healthcare environment, working alongside colleagues, clinical and healthcare professionals.
- Produce a range of high-quality, evidence-based documents including briefings, reports, and consultation responses.
- Support the Policy and Public Affairs Manager to respond to government and other sarcoma-focused or cancer consultations.
- Provide the Secretariat to Sarcoma UK’s Early Diagnosis Expert Steering Group and support their work to raise the profile of issues preventing early and accurate diagnosis of sarcoma.
- Work with other teams in the organisation to articulate and deliver communications for supporter audiences around policy work.
Public Affairs
- Develop relationships with key influencers, including parliamentarians, civil servants, the NHS and other stakeholders.
- Work with the Policy and Public Affairs Manager and Communications Team to shape campaigns which are evidence based and solution-focused.
- Organise events, meetings and briefings to ensure our policy messages are communicated to external stakeholders and influencers.
- Ensure our supporters are regularly updated about our public affairs and campaigning activity using communication channels and involve them where appropriate.
- To support the Communications Team to raise awareness of the signs and symptoms of sarcoma, and to publicise the work of the charity.
External relationships
- Develop and maintain positive relationships with sarcoma clinicians and people personally affected by sarcoma, including members of Sarcoma UK’s Early Diagnosis Expert Steering Group.
- Represent Sarcoma UK at external Policy and Public Affairs events.
General
- Support the integration of the Policy and Public Affairs programme across the charity as a whole.
- Attend Sarcoma UK events and take part in Sarcoma UK’s wider work.
- The role will require occasional travel to meeting and events. Occasional weekend or evening work may also be required and time off in lieu will be given.
- The post holder will be working in a developing environment, and they will therefore be required to undertake other appropriate duties as necessary for the efficient operation of Sarcoma UK.
Sarcoma UK is a national charity that funds vital research and offers information and support to anyone affected by sarcoma.
The client requests no contact from agencies or media sales.
Clinical Psychologist
Parenting and Creative Therapy Service
Contract: Permanent, 21 hours per week
0.6 WTE, 3 days per week - location: Coram campus, London
Coram Parenting and Creative Therapy Service offers art, music and drama therapy, therapeutic
parenting, clinical psychology and family therapy to children and families at our dedicated creative
therapies centre, in schools, and at home (online). We work primarily with adoptive and connected
carer families, and children who have low level mental health difficulties. We are a trauma-informed
service, and are developing Dyadic Developmental Psychotherapy (DDP) approaches in our work and
have specialist expertise in neuro-diversity and children with special education needs. The well
established team has a strong track record in therapeutic interventions, including music therapy and
narrative therapy based multi-family groups for younger children who are adopted or with a Special
Guardianship Order. We are developing partnerships with universities - Newcastle University and
The Institute of Contemporary Music and Performance and are piloting research based creative
therapy interventions. We work within very diverse communities and we consciously challenge
ourselves and our practice , seeking at all times to be inclusive and anti-racist. We welcome
applications from therapists who come from global majority communities.
About the role
We are seeking a qualified Clinical Psychologist to provide therapeutic multi-disciplinary assessments
and interventions in our work with adopted and Special Guardianship Order (SGO) families. This
work involves trauma informed approaches, using DDP, narrative, family and life story work. The
team is led by a Clinical Psychologist who will provide supervision for this role. The team provides
creative, relational, and evidence based approaches collaborating with wider networks and reaching
schools and communities to inform child centred and trauma informed practice. The post offers a
unique opportunity to work alongside skilled creative and family therapists. We seek to empower
children and families using strengths based narratives, as well as accepting vulnerability and seeking
opportunity for connection, strengthening resilience and support.
The successful candidate will be a clinical psychologist that is skilled and experienced in working with
developmental trauma, and child and family work and operate with initiative and responsiveness in
a dynamic professional environment. A background in CAMHS and/or a social care services would
be desirable. Experience of running multi-family groups would be an advantage. They will be a
supportive professional, a team player and enjoy working in a diverse, respectful and challenging
team.
Closing date: 9th June 2024 Interviews: 25th June 2024
The client requests no contact from agencies or media sales.
Over the last few years, New Horizon has been steadily growing in response to increased demand for our services. Our ambitious plans for 2024/25 include expanding our service offer and securing an additional site locally that will add much needed space for young people’s activities and office space. To enable us to achieve our plans in line with the organisation’s mission, we are committed to growing and improving our frontline and back-office functions. The Finance and Resources Manager role will add capacity to our Administration Team, creating a new deputy manager role to support the delivery of our expansion plans support and relieve increased demand. You will work closely with the Head of Finance and Resources by overseeing and further developing the administrative function of the organisation, and directly line manage a number of administrators. You should be exceptionally well organised, confident in communicating with trustees and senior managers, and passionate about delivering high quality services to young people who are unsafe or facing homelessness.
Starting salary: £37,024
Deadline to apply: 9am Thursday 27 June
The client requests no contact from agencies or media sales.
New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, we are recruiting a brand new Partnerships Manager role to lead on opening up bedspaces, pathways and partnerships to improve outcomes for this client group. This role presents an exciting opportunity to create real sustainable change. We are looking for someone with demonstrable experience in partnership and stakeholder engagement who knows how to get and keep people on board to meet mutual or differing needs. The ideal candidate will be a confident, natural networker. You need to be persuasive but able to understand the perspectives and challenges that exist in this space. Key to achieving our vision is the passion. You must be genuinely passionate about supporting young people who are impacted by violence, exploitation and the criminal justice system and ideally, have previous frontline experience within relevant services.
- Starting salary: £37,024
- Deadline to apply: 9am Monday 24 June
For more details on how to apply and Job Specification, please refer to our Job Pack.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
£41,200 (pro-rata) + 6% pension contribution
21-35 hours per week
We're looking for a passionate and experienced Fundraising Manager to lead our fundraising strategy. You will work closely with our CEO and Fundraising Officer to raise funds from a range of sources to support our work with refugees, asylum seekers and migrants. You will also ensure that LRMN has positive relationships with funders and line manager the Fundraising Officer.
For more information, please refer to the job pack. To apply, please submit your CV and answers to the screening questions on Charity Job.
Deadline: 9am 24th June 2024
Interviews: Week commencing 1st July 2024
The client requests no contact from agencies or media sales.
We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.
Summary of role responsibilities
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Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.
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Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.
For more detailed information about the role, charity, and team, look at the Recruitment Pack.
Recruitment timetable
We aim to follow the schedule outlined below:
Applications close: 17 June 2024, 11:59pm
Shortlisting: w/c 17 June 2024
Interviews: w/c 1 July 2024 (London office)
If there are any adjustments that would help you engage with the recruitment process, please let us know.
We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation.
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
New Horizon Youth Centre runs a busy day centre from Monday to Friday, providing basic needs to young people experiencing homelessness and a one-stop-shop for housing advice, youth work activities, counselling, jobs, education and training support. The Services Manager (Day Centre) is a brand new role for the organisation. They will work as part of the existing Youth Work Team to provide vital additional capacity and expertise to respond to the significantly increased demand we have been experiencing. This role is primarily focused on delivering our frontline day centre service each week. You will spend around 2-3 days per week frontline as our Duty Manager ensuring the smooth running of the day centre. You’ll also be responsible for coordinating our weekly rota, line managing the team, overseeing our Locums, Students and Volunteers programme, supporting with donations and day centre stock, and delivering staff training . You should be passionate about supporting young people who are unsafe or facing homelessness, be able to motivate a multi-disciplinary team of staff and have the energy to problem solve in a fast-paced environment on a daily basis.
Salary: £37,024 - £41,600
Closing Date: 10am, 3rd June 2024
The client requests no contact from agencies or media sales.
Supporter Engagement Manager
Are you ready to make a real difference? At Pilgrims’ Friend Society, we’re not just providing care – we’re building communities, fostering connections, and transforming lives. If you’re passionate about creating positive change and want to be part of a dynamic team dedicated to making a lasting impact, then keep reading!
About Us
Pilgrims’ Friend Society is dedicated to enhancing the lives of individuals across our care homes and housing schemes. We are committed to fostering a community where support, prayer, and engagement thrive. As we continue to grow, we are seeking a passionate and experienced Supporter Engagement Manager to join our dynamic team.
About the Role
As the Supporter Engagement Manager, you will play a pivotal role in shaping our engagement strategies to cultivate relationships with our valued Christian* supporters. Reporting to the Director of Marketing and Communications, you will lead initiatives to increase prayer, giving, and church engagement, aligning with our broader objectives. You will manage our Supporter Engagement Co-ordinator, ensuring seamless coordination and execution of our supporter-centric initiatives.
Read the job pack for further details of this fantastic opportunity.
Key Responsibilities
- Develop and implement a comprehensive supporter engagement strategy to bolster our supporter base and enhance engagement levels.
- Curate a tailored stewardship journey for major donors and legacy pledges, providing personalised communications and resources to foster continued support.
- Oversee the management of our supporter database/CRM, ensuring compliance with GDPR and all relevant legislation.
- Utilise data analytics to design targeted campaigns and initiatives aimed at expanding our supporter network across various channels and touchpoints.
- Lead church engagement efforts, forging and nurturing connections with local and national churches and networks.
- Collaborate with our Activities and Community Engagement (ACE) Facilitators to enhance engagement within our care homes and housing schemes.
- Drive regular prayer communications, fostering a culture of prayer support through various platforms including our online Prayer Wall.
- Organise and lead supporter-facing events such as exhibitions and conferences to facilitate meaningful interactions with existing and prospective supporters.
- Stay abreast of industry trends and share insights with internal teams to inform strategic decision-making.
About You
- Minimum of three years of experience in the charity or third sector.
- Proven track record in supporter engagement and database management.
- Good understanding of UK GDPR regulations.
- Familiarity with fundraising functions and project management.
- Exceptional organisational skills with the ability to prioritise tasks and meet deadlines.
- Strong proficiency in written and verbal communication.
- Innovative thinker with a proactive approach to problem-solving.
- Team player with a reliable and detail-oriented work ethic.
*Applicants must be evangelical Christians (This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010).)
Hours
34.5 hours a week, Monday to Friday.
Benefits
- Hybrid working (2 days in the office, 3 days at home)
- Flexible working hours
- 5 weeks' paid holiday per year, as well as bank and public holidays
- Training & development
- Ongoing support from management
- Perkbox
- Wisdom app
- Care Friends referral app
- Birthday reward
- Long-standing service reward
- Life assurance scheme
- Pension scheme
Join Our Team
If you are passionate about making a meaningful impact and possess the skills and qualities outlined above, we invite you to join us in our mission to enrich lives and build communities. Apply now and be a part of our dedicated team at Pilgrims’ Friend Society.
— What our staff say about us: …“It is a friendly and welcoming place to work” … —
Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We welcome applications from people of all backgrounds.
Please note: this vacancy may close sooner if sufficient applications have been received so please apply as soon as possible if interested.
New Horizon Youth Centre has been commissioned by the Mayor’s Office for Policing and Crime (MOPAC) as part of an Alliance with Safer London, St Giles Trust and the Anna Freud Centre to deliver on their Children and Young People’s Violence and Exploitation and Reduction support service. The commission will run from June 2024 for three years. As part of this, an additional service will be set up within the NHYC Youth Justice team specifically to deliver on the Alliance contract. The Services Manager will be the key operational lead for the Alliance, and oversee successful delivery of housing casework services to young people fleeing violence and exploitation who are referred in. You should have experience of working in services that support young people fleeing violence or who are impacted by the criminal justice system, and have a solid understanding of housing options for young people under 25. You should be exceptionally well organised and have excellent partnership management skills.
Salary: £37,024 - £41,600
Closing Date: 10am 31st May 2024
The client requests no contact from agencies or media sales.
We are seeking a creative and detail-oriented individual with a passion for crafting engaging communications, compelling content, and powerful stories to join our team as Communications and Campaigns Manager. In this pivotal role, you will develop and manage a comprehensive communications strategy for the charity, making a significant impact on children and families affected by the childhood cancer neuroblastoma.
As an exceptional communicator and storyteller, you will have the ability to write for a variety of audiences, inspiring engagement, raising awareness, and driving income growth. You will be experienced in developing and implementing multi-channel communications plans, encompassing social media, digital, and print. Additionally, you will manage and grow the charity’s press and media engagement.
This is an exciting time to join the charity as we embark on several major campaigns and advocate for improved experiences and outcomes for children and families affected by childhood cancer.
Summary of role responsibilities
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Develop, implement and manage a dynamic communications plan for Solving Kids’ Cancer UK that encompasses the three key pillars of our work, across all communication channels;
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Lead on the development and implementation of online marketing campaigns to raise wider awareness, demonstrate our impact, grow our income, and position our organisation as a thought leader in paediatric oncology;
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Develop and grow our charity’s’ media presence and profile;
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Raise the charity’s profile and reach through the generation of new online and offline audiences, followers and supporters.
For more detailed information about the role, charity, and team, look at the Recruitment Pack.
We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation.
Recruitment timetable
We aim to follow the schedule outlined below:
Applications close: 16 June 2024 at 11:59pm
Shortlisting: w/c 17 June 2024
Interviews: 1 July 2024 (London office)
If there are any adjustments that would help you engage with the recruitment process, please let us know.
Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
The Services Manager (Housing) will primarily focus on the managing New Horizon's Housing Advice service, delivered both from the day centre and remotely. You will work with the Head of Services to ensure the service responds holistically to young people with multiple needs or barriers. You should be experienced in the housing and homelessness sector, be a passionate advocate for young people. and have the ability to motivate a team to deliver high quality services in a fast-paced environment. You should be skilled in partnership management and able to collaborate to identify new housing solutions for young people.
For more information, please see our Job Application Pack below.
Salary: £37,024 - £41,600
Closing Date: 10am, 14/06/2024
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
*Please be aware that we are currently advertising this role as Membership Operations Team Supervisor on external job boards, to help us target the right applicants. However, internally and on the RCR Website, this role is known as Membership Operations Team Leader.*
We are looking for a dynamic and collaborative Membership Operations Team Leader who is passionate about membership operations and looking for a rewarding supervisory opportunity.
The Royal College of Radiologists (RCR) is a membership organisation dedicated to supporting our members to improve the standard of medical practice across the fields of radiology and oncology. Members are the lifeblood of the RCR and we’re seeking a Membership Operations Team Leader that will ensure member’s interactions with us are seamless, easy and professional.
As the team lead you play a critical role in supporting the high-performing Operations team through day-to-day supervision to meet service-level agreements and deadlines. You’ll ensure the smooth functioning of our membership processes, act as the first point of contact for queries from the team and provide an excellent service to our members, doing your part to contribute to the overall success of the RCR.
If you are a team player with solid supervisory skills who is results driven, proactive and inspired by the mission of the RCR this could be the role for you.
What you’ll do:
- Coordinate and deliver the members’ annual renewal processes and manage communications channels and copy.
- Manage the member life cycle and regularly review operational processes, policies and practices, with oversight from the Membership Operations Manager.
- Supervise the Operations Team in line with goals and objectives agreed by the Operations Manager, providing motivation, coaching and direction on a day-to-day basis.
- Be the point of contact to assist and support members of the Operations Team in relation to member escalations and queries.
- Work closely with the Operations Manager to manage and plan current and future workload to ensure the team meets deadlines, provides an exceptional service and reaches service level agreements (SLAs).
- Develop comprehensive and presentable reports to support data-led decision making, renewals tracking, KPI targets or to provide insights.
- Management of budget lines assigned to operational activities to ensure favourable terms are achieved.
What you’ll need:
- Knowledge of membership systems and procedures.
- Experience of managing a high degree of administration processes efficiently.
- Knowledge and experience of using a database and managing data quality.
- Experience in prioritising, planning and managing various different tasks/workloads in order to achieve personal and team targets.
- Demonstrable experience of supervising a team to work effectively and consistently to achieve departmental and individual targets.
- Strong interpersonal and customer service skills.
- Clear and analytical thinker with the ability to exercise sound initiative, judgement and discretion.
Why join us?
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (40% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
If this sounds like the opportunity for you please find out more about the Membership Operations Team Leader role, the RCR and instructions on how to apply in the candidate pack.
The client requests no contact from agencies or media sales.