Clinical manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Occupational Therapist
Location: The role is based in East Croydon, accessible by Train and Tram Link. Unfortunately this location does not have step free access.
Salary: £40,000 (Full time equivalent)
Shift Pattern: 22.5 hours per week across three working days, Monday to Friday on a rota between 08:00 - 20:00
About the role
We're looking for an Occupational Therapist who has experience in Complex Mental Health and Substance Misuse to join our residential service based in Croydon. You will use your skills and knowledge to support residents with mental health challenges, complex needs, and will provide specialist occupational therapy as part of their recovery. This is a great opportunity to shape your own role, alongside a team of Positive Engagement Workers, a Dual Diagnosis Worker, and Clinical Psychologist, whilst working closely with the Group Psychological Lead and other external partnerships. You will receive regular supervisions and have time with an external Occupational Therapist.
You will:
- Deliver evidence-based interventions based on holistic assessments to support personalised recovery, integration, and promotion of independent living skills
- Be proactive with planning and delivering meaningful activities; this includes one to one and group sessions
- Work closely with clinical teams to meet people where they are, assess their situation, and write recommendations and signposting accordingly
- Assess their current situation through holistic assessments and put plans in place for them to overcome their personal barriers, to enable them for independent living and stability
- Provide psychologically informed interventions in a person-centred approach, flexibly to the resident needs
- Complete various assessments from function to task related to help empower enhanced community and personal engagement
- Set SMART goals in a collaborative way with residents, taking into account all information present from various team members and partner agencies.
About you
We’re looking for a passionate, driven and qualified Occupational Therapist, registered with the HCPC who has experience working with people that have multiple complex needs. You’ll be confident applying theory to the practical working environment. We use a trauma informed, non judgmental approach, so it’s important that you can work well with others, fit into the team, and build trusting relationships. You will be able to apply your knowledge of relevant guidance and protocols to the working environment. You will have a background in a similar role, able to provide specialist support to our residents who struggle with their mental health and substance use.
What we look for:
- Ability to provide specialised occupational therapy assessment and treatment for residents/participants.
- Willingness to work in adherence to Health and Care Professionals Council (HCPC) and Consultation Observation Tool (COT) and other practice guidelines.
- Ability to identify activity needs and wishes through various approaches such as assessments, observations, and discussions then use these to implement plans of action.
- Ability to recognise signs of deteriorating mental health, physical health, or other health implications and initiate appropriate interventions to prevent crisis or other risks.
- Supporting residents/participants with the relevant life skills, knowledge, and resources to support their journey to achieve independence and their desired goals.
- Ability to develop, participate in, and encourage residents/participants to participate in the running and development of various projects and group engagement activities.
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
- Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
- Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation.
SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity.
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
ADDITIONAL INFORMATION
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.
Occupational Therapist | Occupational Therapy | Mental Health | Charity | Social Care | Substance Use | Complex Needs | Residential | Interventions | Therapy | HCPC
Registered Charity
101 - 500
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
Thank you!
Job Title: Housing Support Worker
Location: Warwickshire, Dispersed Accommodation (mainly based in South Warwickshire)
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent
Hours: 37.5 hours per week. As part of this role, you will be required to participate in an out-of-hours on call rota.
This is an opportunity to join Refuge as a Housing Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire.
You will be joining the Warwickshire Dispersed Safe Accommodation service. This service will provide emergency safe accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. Housing Support Workers will work closely with the Floating Support Workers and Child Support Workers (who provide the personal support to survivors of domestic abuse and their children) to ensure that the emergency accommodation and support meets the whole range of survivors’ needs.
The post holder will be responsible for the Health and Safety and maintenance of emergency safe accommodation units in multiple 1–3-bedroom properties across Warwickshire. This will include the practical set up and maintenance of home furnishings and utilities in each property and the management of the cleaning and replacements required between each use of the accommodation unit.
The post holder will provide support to survivors fleeing domestic abuse around accessing housing benefit for the dispersed accommodation and support survivors with exploring and accessing move on accommodation.
The Housing Support Worker (HSW) will be responsible for ensuring that the properties will maintain Refuge’s accommodation standards and comply with all Health and Safety legislation and requirements.
As part of this role, you will be required to participate in an out-of-hours on call rota.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 26 September 2025
Interview Date: 9 October 2025
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Based at a St Giles office (either in Coventry, Norwich, London, Cardiff) with travel requirements to alternative offices
Ref: CSC-251
Are you a proactive, adaptable and compassionate individual with a proven record of working in a fast-paced, multi-faceted project management or operational support role? Do you have sound experience in coordinating and supporting operational activities within a national organisation?
If so, join St Giles as a Central Support Coordinator where, as part of the Central Services team, you will provide essential operational support across St Giles Trust’s offices and Service Delivery Pillars. This key role will focus on coordinating HR, finance, facilities, IT, and compliance processes to ensure smooth day-to-day operations, enhance service efficiency, maintain consistency and regulatory standards across the organisation.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will focus on coordinating and supporting the day-to-day operations of the offices, ensuring smooth and efficient workflow, plus coordinate compliance with internal policies and external regulations and ensuring timely response to any incidents or breaches such as data protection, health and safety, ISO 27001. You will also be expected to coordinate and support the implementation of new initiatives and projects within the Pillar Structure, and oversee and support organisational systems and processes, making them work efficiently for teams.
We will also rely on you to support projects through tracking compliance with good project governance expectations and to support Service Delivery Teams by coordinating the collation and reporting of contractual performance data for internal processes as well as for commissioners and funders. Assisting with employee onboarding, induction and leavers, including necessary paperwork, ITC equipment, and access control; supporting employee training and development, including coordinating training sessions, tracking attendance, and maintaining training records; and assisting with financial administration tasks, including invoice processing, expense management, and budget tracking are also all key aspects of the role.
What we are looking for
- Knowledge of ISO 27001 or other relevant quality standards
- Understanding of safeguarding practices, EDI and creating an inclusive work culture
- High levels of attention to detail and strong prioritisation, organisation and planning abilities
- Data entry and analysis skills with high attention to detail and accuracy.
- Excellent problem-solving and decision-making abilities with the ability to identify and resolve issues independently, while escalating complex issues as necessary
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A professional, collaborative and flexible approach to your work.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
If you have any queries, or require further support, please visit our website.
Closing date: 9 a.m. on 21 September 2025Interview date: 29 September 2025
Cydgysylltydd Cymorth Canolog
£32,500 ar gyfer ardal Llundain a £29,500 ar gyfer unrhyw ardaloedd eraill + buddion rhagorol
Llawn amser (35 awr yr wythnos)
Parhaol Lleoliad: Yn seiliedig mewn swyddfa St Giles (nac oes yng Nghoventry, Norwich, Llundain, Caerdydd) gyda gofynion teithio i swyddfeydd eraill
Cyf: CNC-251
A ydych chi'n unigolyn rhagweithiol, hyblyg a thrugarog gyda hanes profedig o weithio mewn rôl rheoli prosiectau neu gefnogi gweithredol cyflym ac amlweddog? A oes gennych chi brofiad cadarn mewn cydlynu a chefnogi gweithgareddau gweithredol o fewn sefydliad cenedlaethol?
Os felly, ymunwch â St Giles fel Cydlynydd Cymorth Canolog. Fel rhan o'r tîm Gwasanaethau Canolog, byddwch yn darparu cymorth gweithredol hanfodol ar draws swyddfeydd Ymddiriedolaeth St Giles a'i Golofnau Darparu Gwasanaeth. Bydd y rôl allweddol hon yn canolbwyntio ar gydlynu prosesau Adnoddau Dynol, cyllid, cyfleusterau, TG a chydymffurfiaeth er mwyn sicrhau gweithrediadau dyddiol llyfn, gwella effeithlonrwydd gwasanaeth, a chynnal cysondeb a safonau rheoleiddiol ar draws y sefydliad.
Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol a bod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.
Ynghylch y rôl allweddol hon
Bydd yr ymgeisydd llwyddiannus yn canolbwyntio ar gydlynu a chefnogi gweithrediadau dyddiol yn y swyddfeydd, gan sicrhau llif gwaith esmwyth ac effeithlon, yn ogystal â chydlynu cydymffurfiaeth â pholisïau mewnol a rheoliadau allanol a sicrhau ymateb amserol i unrhyw ddigwyddiadau neu doriadau megis diogelu data, iechyd a diogelwch ac ISO 27001. Byddwch hefyd yn cydlynu a chefnogi gweithrediad mentrau a phrosiectau newydd o fewn y Strwythur Colofn, ac yn goruchwylio a chefnogi systemau a phrosesau sefydliadol, gan sicrhau eu bod yn gweithio'n effeithlon ar gyfer timau.
Yn ogystal, byddwch yn cefnogi prosiectau drwy olrhain cydymffurfiaeth â disgwyliadau llywodraethu prosiect da ac yn cynorthwyo Timau Cyflenwi Gwasanaeth drwy gydlynu casglu a chyflwyno data perfformiad cytundeb ar gyfer prosesau mewnol a chomisiynwyr a chyllidwyr. Mae cynorthwyo gyda phrosesau yn ymwneud â chofrestru a chynefino staff newydd a rhai sy'n gadael, gan gynnwys cwblhau'r gwaith papur angenrheidiol, offer TGCh, a rheoli mynediad; cefnogi hyfforddiant a datblygiad gweithwyr, gan gynnwys trefnu sesiynau hyfforddi, olrhain presenoldeb, a chynnal cofnodion hyfforddi; a chynorthwyo â thasgau gweinyddu ariannol, gan gynnwys prosesu anfonebau, rheoli treuliau, a monitro cyllidebau i gyd yn agweddau allweddol o'r swydd.
Yr hyn rydym yn chwilio amdano
- Gwybodaeth am ISO 27001 neu safonau ansawdd perthnasol eraill
- Dealltwriaeth o arferion amddiffyn, cydraddoldeb, amrywiaeth a chynhwysiant a chreu diwylliant gwaith cynhwysol
- Lefel uchel o sylw i fanylion a galluoedd cryf o ran blaenoriaethu, trefnu a chynllunio
- Sgiliau cofnodi a dadansoddi data gan dalu sylw i fanylder a chywirdeb.
- Gallu rhagorol i ddatrys problemau a gwneud penderfyniadau, gyda'r gallu i adnabod a datrys materion yn annibynnol, gan gyfeirio materion cymhleth at lefelau uwch pan fo angen
- Sgiliau rhyngbersonol, meithrin-perthynas a chyfathrebu rhagorol, ar lafar ac yn ysgrifenedig
- Dull proffesiynol, cydweithredol a hyblyg i'ch gwaith
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4x cyflog blynyddol), dyddiau 'duvet', benthyciad tocyn tymor, rhaglen fanteision gweithwyr, taleb gofal llygaid a llawer mwy.
Rydym yn gyflogwr ecwiti a chynhwysol. Rydym yn croesawu pob cais, ac yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n uniaethu fel anabl, niwro-eang, neu niwro-amrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad ymarferol ac amrywiaeth meddwl ei gynnig i'r sefydliad.
Bydd St Giles yn gwarantu cyfweliad i bob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag hon.
Dyddiad cau: 9 yb. ar 21 Medi 2025Dyddiad cyfweliad: 29 Medi 2025
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Communications and Engagement Partner will bring communications experience and expertise that will help us establish a strong voice for Hope and Healing. You’ll be a key part of the Hope and Healing team, and you’ll work closely with our expert Communications and Marketing team, making sure our teams are connected. In addition to being part of the development of the Hope and Healing project, you’ll have the chance to develop your communications skills by working with expert colleagues.
You’ll lay the foundations for our communications work across the Hope and Healing project, leading on our communications plan, developing our online presence and materials, coordinating events and helping us spread the word about the project in a way that reflects our values.
You’ll also contribute to our early Hope and Healing development work, leading scoping and discovery activities to help us identify where, how and with whom we can best work to achieve our project ambitions. You’ll help ensure that we gather and mobilise learning from the early stage of the project, with a particular focus on listening to people’s stories.
The client requests no contact from agencies or media sales.
Thank you!
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
You’re primarily responsible for providing daily administrative support to the helpline and managing written enquiries submitted through the Ask Our Nurses (AON) service. You’re responsible for supporting the nursing and helpline teams with administrative tasks to facilitate the delivery of high-quality nurse-led services
About you
You’re an effective communicator with excellent verbal and written skills. You’re organised and able to juggle multiple projects and able to work to deadlines. You’re friendly and adaptable as well as being flexible to the needs of the service and the team.
You’ll ideally have experience of using excel to show statistical information and are familiar with the use of a CRM database.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online . Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now Recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
Closing date
Monday 29 September 9am
Interview date
6 and 7 Oct 2025
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Ref: RLS-251
Closing date - Monday, 22nd September 2025 at 9.00am
Are you a proactive, highly organised and compassionate individual with proven experience in grant-making, casework, or application processing? Do you have a track record of working with individuals in or leaving the criminal justice system and with prisons or probation?
If so, join St Giles as a Grant Specialist, where you will play an integral part in the Central Services or Service Delivery team, managing the administration and development of the RLSE Fund, a grant scheme supporting individuals at risk of reoffending.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will be responsible for a range of essential duties, including receiving, reviewing, and securely storing incoming RLSE applications and maintaining accurate and timely records of applications, awards and outcomes. You will also be expected to prepare and present application packs for the decision-making panel, which meets monthly for internal and bi-monthly for external applications, coordinate panel schedules, agendas, and communications, plus process and action panel decisions, ensuring outcome letters are distributed and payments are issued appropriately.
We will also count on you to provide consistent feedback to referring agencies and applicants on application outcomes and to explore and assess innovative grant proposals such as collective prison-based projects through site visits and liaison with prison governors. Promoting the RLSE Fund externally to enhance its visibility and build new partnerships and developing relationships with referring agencies are also important aspects of this role.
What we are looking for
• Experience coordinating panels, forums, or decision-making processes
• Experience in monitoring or evaluating project impact
• Relevant experience in Criminal Justice, or equivalent experience
• Understanding of GDPR and data protection and of safeguarding practices
• Excellent interpersonal, IT and communication skills, verbal and written
• A professional, collaborative and flexible approach to your work
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Child Workforce with Child Barred list DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.
Closing date - Monday, 22nd September 2025 at 9.00am
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Camberwell with frequent travel across London
Job Ref: SNC-252
Are you a proactive, collaborative and compassionate individual with a proven record of working with and supporting children, young people, or vulnerable adults with neurodiverse conditions in a casework, advocacy, or support role? Looking for an exciting new career opportunity?
If so, join St Giles as a Violence & Exploitation Support Service (VESS) Specialist Neurodiversity Caseworker, where you will play a key role in supporting young Londoners affected by or at risk of exploitation and serious youth violence, with a particular focus on those with neurodiverse conditions such as autism spectrum disorder (ASD), ADHD, dyslexia, and other related challenges
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will work one-to-one with young people to understand their individual needs, strengths, and challenges, creating tailored support plans that incorporate neurodiversity-informed approaches. You will conduct robust risk and strengths-based needs assessments, prioritising safeguarding and ensuring appropriate interventions and escalation of risks, plus develop and maintain strong relationships with stakeholders.
We will also count on you to make appropriate referrals and signposting to specialist neurodiverse support services and community resources and to advocate with education, health, and social care providers for reasonable adjustments, tailored support, and inclusion for neurodiverse young people. Accurately recording all aspects of work, including action plans, outcomes, and session data, ensuring high-quality case recording, is also an important element of this role, as is efficiently closing cases, identifying appropriate referral routes for ongoing support and crisis management.
What we are looking for
- Proven experience working with children, young people, and/or vulnerable adults, delivering effective interventions that have resulted in positive outcomes
- Experience independently addressing safeguarding issues with children, young people, and adults at risk of violence or exploitation
- Skilled in conducting thorough risk assessments and identifying the needs of young people at risk of significant harm
- Extensive experience of managing a caseload of clients presenting with support needs and achieving set targets for employment outcomes with sensitivity to diverse needs and trauma
- Proven ability to work effectively as part of a multi-agency team
- Excellent IT, interpersonal and communication skills, both verbal and written
- A professional, collaborative and flexible approach to your work
Please note: as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Adult and Child with Child Barred List DBS.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
We will be reviewing applications as they are received, and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment
If you have any queries, or require further support, please visit our website.
Closing date: 22nd September at 9am
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
The Philanthropy team at Alzheimer’s Research UK (ARUK) is responsible for securing donations from individual major donors, grant-making trusts and foundations. The role of Philanthropy Officer is key to the success of the Philanthropy team, working closely with other team members and stakeholders across ARUK.
At the heart of the Philanthropy team is our desire to help our supporters change the world, in a way that is meaningful and exciting to them.
We work with a growing portfolio of individual donors and charitable trusts, getting to know them - through meetings, events, lab tours, reporting on the impact of their donations and regular touchpoints - so that we can match their philanthropic goals to our research initiatives. We work hard to provide bespoke stewardship, build relationships, and impart scientific information to promote ARUK and give donors the best possible experience of working with us.
By nurturing these relationships, we gain long-term meaningful support from donors and their networks, and as a result can secure significant donations which range all the way up to eight figures.
We are looking for an articulate, proactive and people-orientated individual to join our highly successful team. The ideal candidate will have strong relationship management skills, a high degree of emotional intelligence, and will be an ambitious self-starter.
We are seeking someone who understands the importance of investing in dementia research and can convey that with passion to our supporters. In return, we can offer an exciting, supportive working environment and the opportunity to join a small major gifts team that punches well above its weight.
Main duties and responsibilities of the role:
Relationship building and income generation
· Build relationships with a portfolio of current and prospective major donors and charitable trusts, gauging their level of interest in our work, providing them with opportunities to engage with ARUK, and encouraging them to invest in our research.
· Develop an engagement plan for each relationship, taking full ownership and moving each donor / trust forward through qualification, solicitation and stewardship.
· Fundraise for different aspects of ARUK’s work, including key research initiatives such as the Drug Discovery Alliance.
· Think ambitiously and creatively in producing compelling and persuasive written communications for donors, including letters, proposals, applications and progress reports.
· Solicit donors for gifts at face-to-face meetings, where appropriate.
· Provide an exceptional level of stewardship to donors, ensuring they are thanked and updated and that their relationship with ARUK grows in depth and value.
· Think innovatively and support the team’s goal to embed the use of digital in our work.
· Work with senior volunteers and senior staff, where appropriate, empowering them to open their networks and ask for support.
· Build and maintain strong working relationships with colleagues in the Science Communications, Media and Engagement, Research and Finance teams.
CRM
· Ensure donor records are kept up-to-date through daily use of Salesforce.
· Use Salesforce to track income and activity, and as a planning tool.
Events
· Support the Donor Relations Manager in planning bespoke events / lab tours for our supporters, by providing guest lists, communicating with invitees and updating Salesforce records.
· Represent ARUK at Philanthropy team events, and at other ARUK events where major donors or the representatives of charitable trusts may be attending.
What we are looking for:
· Experience gained working in a major gift fundraising or client relationship management role
· Demonstrable experience of developing long-term / strategic relationships
· Demonstrable experience of developing / influencing relationships through face-to-face conversations
· Demonstrable experience of working effectively without close supervision
· Ability to communicate with, and enthuse, a wide variety of people in a compelling, professional manner
· Exceptional listening skills
· Strong writing skills with the ability to write persuasively for a range of audiences
· Ability to absorb and process new information quickly
· Ability to grasp complex scientific concepts to a reasonable level (ie. well-informed lay person)
· Ability to plan, prioritise and set goals, and to follow through each piece of work to completion
· Ability to work collaboratively and see the bigger organisational picture
· An understanding of the principles of major gifts fundraising
· Excellent IT skills, including strong working knowledge of Outlook, Word, Excel and Powerpoint
· High levels of emotional intelligence
· Genuine interest in people
· Curious and creative, enjoys investigating and solving problems
· Driven and highly proactive - adept at spotting opportunities and maximizing them
· Feels strongly that dementia research is valuable and vital
· Confident and personable
· Diplomatic and discreet; has integrity
· Belief in the importance of striving for excellence
· Flexible approach, with willingness to undertake occasional evening work
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £32,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 21st September 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a SENIOR IDVA
Salary: £30,500 - £31,500
Location: Brent Civic Centre and Hammersmith Head Office
Hours: 35 Hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
The Senior IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service to ensure the voice of survivors informs every stage of the process. This is a great development opportunity for an experienced IDVA looking to take the next step in their career. Along with regular case work, this role requires confident use of Modus in order to coordinate and ensure the quality of Duty, as well as the ability to work to policies and procedures and be able to prioritise effectively.
About You:
To be successful in this role, you will need to have an excellent understanding of domestic violence and its effects on women and children and of best practice within the domestic abuse sector and in working with women with children. As an experienced domestic violence advocate who has worked with complex and multiple needs, you will be skilled in risk management and safety planning, remaining calm in a crisis and in handling sensitive information on a daily basis.
Experience of direct work with female survivors of domestic violence and of working within safeguarding procedures is essential for this post, as is the need to adopt and promote a strong partnership approach to service provision. You will be adept at juggling front line work and management responsibilities, with an ability to prioritise, work collaboratively and demonstrate innovation in time management and service delivery methods.
How to Apply:
Please attach a copy of your CV and a cover letter with your application via our website.
Closing Date: 5th October 2025
Interviews to take place in early October
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team via the Advance website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Based over two hospitals, Bedford and Luton & Dunstable.
Ref EDNE-255
Are you a flexible, empathetic and collaborative individual with substantial experience of providing support, advice, and advocacy and communicating effectively the needs of clients to other professionals? Do you have a proven record of assessing the needs of vulnerable young people who are at high risk of significant harm?
If so, St Giles is looking for an Emergency Department Navigator to join our team and provide vital support for those young people admitted to the hospital right through to their safe discharge back into the community and ensuring that they have access to appropriate longer-term support.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this exciting opportunity
Working as an integral part of the ED Navigator team, our successful candidate will identify and assess young victims of violence and provide a comprehensive and holistic assessment, advice, referral and support service, exploring innovative and effective ways of supporting them which will reduce their risk of re-victimisation.
You will produce support and risk management plans based on assessments, promoting inter-agency collaboration in the assessment and planning process, and deliver a holistic support service, working solo or with colleagues as the situation dictates, which will include providing practical help such as social and housing support, accompanying to appointments, ETE options and appearing in court. We will also count on you to develop and maintain relationships with partner agencies and to close cases efficiently and positively, identifying a referral route for the client that will identify agencies that can be used for ongoing support.
What we are looking for
• Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
• Experience in working as part of a multi-agency team
• Experience of using support plans, to enable people to successfully access support services
• Substantial experience of engaging successfully with ‘challenging’ young people
• To have a relevant qualification to a good standard or be working towards one
• A knowledge of relevant services for young people and their families in the service provision area
• First-class interpersonal, relationship-building and communication skills, both verbal and written.
Successful candidates must undergo an Enhanced DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing Date: 15th September 2025 at 9:00am.
Interview Date: 22nd September 2025
Registered Charity
501 - 1000
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Thank you!
Exciting part-time opportunities for Crisis Recovery Workers have opened up at CPSL Mind.
CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.
Crisis Recovery Workers - x2 Part Time
Salary: £29,347.00 pa FTE (£16,434.32 per annum for 42 hours per fortnight)
Salary Scale Point: 19 (Including 1 point for anti-social hours)
Based at: The Sanctuary, Peterborough
We are looking for the following work patterns:
42 hours per fortnight, working on a rolling 2 week rota
- Role 1: Week 1: Monday, Thursday, Friday – Week 2: Monday, Saturday, Sunday - all shifts 4.30pm - 11.30pm
- Role 2: Week 1: Monday, Saturday, Sunday – Week 2: Tuesday, Thursday, Friday - all shifts 4.30pm - 11.30pm
About CPSL Mind
Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.
About the Sanctuary and the Role
The Sanctuary is a non-clinical, safe space for individuals to visit as an alternative to attending A&E and is part of the wider First Response Service across Cambridgeshire and Peterborough.
We are looking for part-time Crisis Recovery Workers to join our team!
If you are interested in this exciting opportunity and you are able to meet the criteria detailed below, please apply!
Working one to one (either face to face, over the telephone, or on video call) you will support individuals experiencing mental health distress by:
- Establishing connection and rapport in a non-intrusive, non-judgmental and compassionate manner
- Supporting individuals through guided self-help strategies including grounding, breathing techniques.
- Supporting individuals to relay their immediate needs and concerns and offering emotional and practical support and information to address these.
- Provide individuals with information on and how to connect with social support networks available to them in their own community.
- Supporting individuals to make a safety plan
Crisis Recovery Worker criteria:
- You must be able to show empathy and compassion with a non-judgemental approach
- You should be passionate about promoting positive mental health and have excellent verbal communication and listening skills.
- You should be able to manage professional boundaries
Closing date: 5th October 2025
Interview Date: To be advised
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
CPSL Mind is an equal opportunities employer and welcomes applications from all sections of the community.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for 3 x Domestic Abuse Housing Advocates
Salary: £26,000 - £32,000
Location: Hammersmith with travel to other service locations Finsbury Park and Stratford
Hours: 35 hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
As a Housing Domestic Abuse Advocate, you will provide intervention, advocacy, and support to survivors of domestic abuse. Working within a fast-paced team, you will help empower women and ensure that the voice of survivors informs every stage of their journey towards improved safety. You will have your own caseload of survivors who hold social tenancies with local authorities or housing associations, and you will encourage them to engage with our service and ensure they have access to support. You will also co-ordinate the provision of multi-agency support which focuses on working with domestic abuse survivors to maintain their tenancies and prevent homelessness.
About You:
To be successful as the Domestic Abuse Housing Advocate you will need the below experience and skills:
You will bring solid experience of supporting women who have experienced domestic abuse in all its forms; coming from a sector with transferrable skills or possess a feminist/VAWG degree and be keen to learn and to train on the job. You will have a good understanding of violence against women and girls with a particular focus on the dynamics of domestic abuse (physical, emotional, and sexual abuse, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families, and communities. You will have proven skills and experience in conducting comprehensive assessments of needs and risk for survivors experiencing domestic abuse, including carrying out short risk management and safety planning. We will expect that you have experience in assessing the needs and safety of any children that women using the service may have and an understanding of the criminal justice system and relevant legislation with regard to legal and civil options, housing, benefits, matrimonial and children. Lastly you will bring your knowledge of safeguarding practice, procedures, and legislation.
With many skills and qualities to add to this role, if you have good IT literacy, data collection and monitoring these skills are maximised in your role. If you have experience or have been trained or are qualified in the fields related to substance misuse, criminal justice, law, social work or domestic abuse we would love to hear from you.
We recognise that women often only apply to roles if they meet 100% of the criteria. We encourage you to demonstrate how your skills and experience would make you an asset to the role, and if you don’t have the exact skills/experience, tell us in your cover letter how you think you might grow and develop in the role.
The advert will close on the 27th of September but please note that interviews are taking place on a rolling basis.
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- One week paid carer's leave
- Organisation wide away days
- Career development pathways
**************************************************************
Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email contact the Talent Acquisition Team via our website and will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
We Are Survivors are looking for a Nightingale Navigator to join the team. You will support the direct delivery of our Nightingale services that supports the non-offending family and loved ones of survivors who are engaged in the Criminal Justice system.
You’ll play a key role in supporting clients, managing communications and working in partnership with all Nightingale Project members. You will work closely with our Independent Sexual Violence Advisors, Community Development Co-Ordinator’s to provide support at different parts of a victims Criminal Justice journey, as well as supporting the development and delivery of community-based interventions for their families and loved ones. All staff have a thematic leadership area to expand the organisations knowledge in areas impacting male survivors and their loved ones.
Apply by sending your CV and a short supporting statement (max 2 page).
In your supporting statement we want you to answer these two questions:
How can your experience support male survivors thrive?
How you meet the role profile, ensure you answer ALL elements in your CV or supporting statement?
By applying for the any of the above roles, you confirm that you have read and agree to our Privacy Notice
The client requests no contact from agencies or media sales.
Thank you!
We are looking for someone who is outgoing and enthusiastic to join our Supporter Care team, who will carry out essential supporter engagement and administrative activities associated with marketing campaigns, donations, fundraising events and requests for materials. With previous experience of providing excellent customer service, you will have the ability and confidence to communicate with a variety of people, engaging with supporters by phone, email and in writing about a wide range of enquiries.
The Supporter Care team at Alzheimer’s Research UK is often the first point of contact in the charity for supporters, potential donors and members of the public. The Supporter Care Administrator works alongside five other team Executives handling supporter enquiries, processing donations, and thanking supporters to ensure an excellent standard of customer care and to generate the maximum amount of income for dementia research. This role reports to the Senior Supporter Care Officer (SSCO) and ensures that the team successfully deliver an efficient and a first-class supporter experience for the charity.
This role will be known internally as Supporter Care Executive*
Main duties and responsibilities of the role:
Supporter engagement
· Answering inbound telephone calls; responding to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials.
· Managing email enquiries, either by responding or forwarding as necessary.
· Responding to written enquiries received in the post.
· Making outbound telephone calls in order to increase the value of, or to retain supporters; including thanking, obtaining Gift Aid declarations and reactivating lapsed donors.
· Recording feedback received by the charity and assisting in the resolution of complaints.
· Champion high quality supporter care, ensuring that all supporters and members of the public have an excellent experience when contacting the charity.
Donation processing, database and general administration
· Processing donations from telephone calls and mailings, acknowledging supporters appropriately.
· In Memoriam giving; sending out materials, processing donations and sending appropriate acknowledgements to donors, Funeral Directors, and the Next of Kin.
· Regular giving; processing new Direct Debit instructions and Standing Order payments, amending and cancelling gifts as necessary.
· Processing and thanking donations relating to regional fundraising and sporting events.
· Ensuring the integrity of the database (currently Salesforce), by amending supporter details as necessary.
· Opening and batching incoming post.
· Updating team procedures as required.
· Archiving, scanning and filing documents.
What we are looking for:
· Experience of working in a customer facing role.
· Experience of handling queries and complaints.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Engaging and professional telephone manner.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· Professional and hard-working team player.
· Outgoing, enthusiastic and able to remain calm under pressure
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £24,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 21st September 2025, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Thank you!
We are looking for an Adult Carer Wellbeing Navigator, employed by Sutton Carers Centre and based within the Wellbeing Team at Sutton Talking Therapies as well as our Centre. In this role, you will provide both practical and emotional support to Carers - helping them to set goals, develop effective coping strategies, and strengthen their confidence by accessing appropriate therapeutic interventions.
You will bring experience of working with people facing difficulties around their mental health, offering person-centred support designed to improve their overall health and wellbeing. You also will have knowledge of the wider issues that may affect mental health, including the particular challenges and rewards of caring for others.
Strong organisational skills and the ability to manage competing demands in a fast-paced, dynamic, multi-partner environment are essential. Flexibility is also key - you’ll need to respond to the varying needs of Carers and the organisation, including occasional work outside standard office hours.
The client requests no contact from agencies or media sales.