Coaching jobs

Be part of a life-changing programme helping young people from underrepresented backgrounds take their next step into meaningful employment.
Join 20/20 Levels as a Programme Co-ordinator and play a key role in delivering our flagship I AM CHANGE career development journey.

This is a hands-on, people-focused role supporting the smooth delivery of workshops, mentoring and cohort experiences. You’ll work closely with participants, facilitators and the Programme Manager to ensure every session runs brilliantly and every young person feels supported, confident and work-ready. If you’re passionate about social mobility, youth empowerment and creating real opportunity, this is an exciting chance to make a tangible impact.

ASSIST Trauma Care is one of the leading UK providers of therapy for the psychological effects of trauma and, in particular, Post-traumatic Stress Disorder. We are seeking a Specialist Children’s Trauma Therapist to work throughout Northants/Rugby.

You would be required to deliver trauma-focused CBT to children affected by trauma. 

You must be experienced in working with children, delivering CBT techniques, and have a minimum of post-diploma experience in working with psychological trauma.

Who we are –

Home-Start Portsmouth is a local family support charity based in Portsmouth, providing outreach services, free Stay & Play groups and working within the Portsmouth Family hubs as part of the Best Start in Life offer in the city. Portsmouth is one of the most deprived cities in the country, and many of the families we support are living with many adversities.

We are a volunteer led service providing parents and carers with the support and guidance they need to ensure the best possible outcomes for their children and their family. We empower families to thrive by providing child-centered family support and in 2025 we supported 1000 unique families across our 12 projects with the support from our 110 volunteers.

Our impact is measured and significant for the families we support and as a result, children will experience improved wellbeing and development. Our focus is to build a compassionate community of support for families, parents and children – because childhood can’t wait.

Our next chapter -

We are at a pivotal moment in the journey of Home-Start Portsmouth. After 25 years of exceptional service, our current CEO is stepping down, marking the end of an era and the beginning of an exciting new chapter for the charity. Over the past few years, we have grown to more than three times our original size, expanding our reach, services, and impact across the community.

Rising levels of need, increasing pressure on family services, and evolving external factors mean that demand for our support is growing. To meet these challenges, we are committed not only to sustaining our growth, but to strengthening it in a purposeful, strategic way by exploring new delivery models, new funding streams, and new partnerships that will secure the future of the organisation.

The new CEO will shape and inspire this next phase of development, whilst embodying the values and ethos of the charity.  They will drive our future sustainability, develop strong external partnerships, and increase our influence locally ensuring that the charity remains resilient, relevant, and impactful.

Why this role matters -

Changing children’s futures is at the heart of everything we do. Families today are facing unprecedented pressures. Home-Start Portsmouth exists to stand alongside these families by providing practical, emotional, and relational support at the earliest possible stage, helping parents build confidence, resilience, and stability so children can thrive.

This is a rare opportunity to lead a transforming charity with extraordinary potential. The CEO will play a defining role in shaping the next era of Home-Start Portsmouth, ensuring that our mission is not only protected, but reinforced. The role directly influences the lives of children and families where the decisions made, the culture shaped, and the partnerships built by the CEO will determine how many families we can reach, how well we can support them, and how lasting that change will be. This is leadership with purpose where strategy, compassion, and impact come together to create lasting change.

Role Purpose  

To provide inspirational, and strategic leadership to Home-Start Portsmouth (HSP), ensuring the charity delivers on its mission that no parent is unsupported in raising children and giving them the best start in life. The CEO is accountable for organisational performance, culture, sustainability, safeguarding, and impact, working in close partnership with the Board of Trustees. 

Location: Home-Start Portsmouth 

Reports to: Board of Trustees

Hours: 32-37 hours pw (over 4-5 days) 

Salary: £57, 000

Main Responsibilities 

1. Strategic & Executive Leadership 

• Lead the development, delivery and review of HSP’s vision, strategy and long-term business plan in partnership with the Board. 

• Translate strategic priorities into measurable operational plans and outcomes 

• Anticipate changes in policy, funding and the wider operating environment 

• Champion innovation, continuous improvement and effective use of technology 

2. Organisational Leadership & Culture 

• Build, lead and inspire a high-performing Senior Leadership Team 

• Shape a values-led, inclusive and accountable organisational culture 

• Oversee performance management, succession planning and leadership development 

• Act as a visible, approachable leader and role model across the organisation 

3. Service Delivery & Impact 

• Hold overall accountability for safe, high-quality and cost-effective services 

• Ensure services are responsive, evidence-led, and meet the needs of families and children 

• Oversee delivery against contracts, KPIs, budgets and timelines 

• Ensure robust impact measurement and reporting to funders, partners, and trustees 

4. Governance, Safeguarding & Risk 

• Work closely with the Chair and Board to maintain the highest standards of governance 

• Lead a strong safeguarding culture and ensure full regulatory compliance 

• Identify, manage, and escalate organisational risks appropriately 

• Ensure policies, controls, and assurance frameworks are robust and current 

5. Financial Leadership & Sustainability 

• Secure and diversify income through bids, partnerships, and fundraising 

• Set and manage budgets, ensuring strong financial control and value for money 

• Provide clear, timely financial and performance reporting to the Board 

• Ensure the long-term financial sustainability of HSP 

6. External Relations & Influence 

• Act as the public face and lead spokesperson for HSP 

• Build and maintain strategic relationships with funders, commissioners, partners, and supporters 

• Lead key partnerships and commissioning relationships 

• Strengthen HSP’s reputation, profile, and influence locally and nationally 

7. Authority & Accountability 

• Full executive accountability for organisational performance and delivery 

• Authority to make operational decisions within agreed strategy, budgets, and policies 

• Responsibility to escalate significant risks, safeguarding, HR, and governance matters to the Board 

The post holder may be required to undertake any other duties that fall within the nature of the role and responsibilities of the post as detailed above. 

Person Specification 

Experience & Knowledge

• Experience leading organisations at CEO or senior level; able to translate vision into measurable plans and respond to change. 

• Strong understanding of charity governance and safeguarding 

• Experience of financial management and income generation 

• Knowledge of services for children and families (Desirable) 

Abilities and Skills 

• Strategic leadership and sound judgement 

• Ability to lead, motivate and develop senior teams 

• Build and run a motivated and effective team 

• Manage performance, direct reports, set objectives, monitor, feedback, appraise 

• Network across sites, manage communications and standards 

• Coach and develop others 

• Excellent communication and influencing skills 

• Strong stakeholder and partnership management skills 

Attitude 

• Leads with integrity, transparency, and authenticity 

• Values-led and committed to equality, diversity, inclusion, and safeguarding 

•  Inspires trust, confidence, and high performance in others 

• Resilient and adaptable, able to lead calmly through change and uncertainty 

• Approachable, visible, and engaged with staff, volunteers, and partners 

• Courageous in decision-making and willing to challenge constructively 

• Balanced and fair, applying consistent judgement while remaining flexible 

• Passion to help families and children

Safeguarding and Safer Recruitment 

Home-Start Portsmouth is committed to safeguarding and promoting the welfare of children and families and expects all staff and volunteers to share this commitment. The successful candidate will be required to undertake safer recruitment checks, including an Enhanced DBS check, satisfactory references, and any other checks relevant to the role. 

Database Manager

Full time – 35 hours per week Monday to Friday

Location: London

Hybrid Working available

Would you like to help families with seriously sick children in hospital stay together? Then join The Sick Children’s Trust as our Database Manager.

We have an exciting opportunity to support a super friendly, motivated and supportive Finance and Database Team.

The role is conveniently located near Liverpool Street and hybrid working is available.

You will report to the Director of Finance, line manage one Senior Database Officer and be responsible for managing The Sick Children’s Trust’s database, Donorflex, ensuring accuracy and integrity of data is maintained to a high standard. Your responsibilities will include ensuring that fundraising income is processed correctly and coded in line with organisational procedures, and that service user data is updated on an accurate and timely basis, ensuring GDPR-compliant records. You will be the first point of contact, alongside the Senior Database Officer, for day-to-day database queries, providing essential support to ensure the database is effectively managed and continues to meet the organisation’s operational requirements.

Duties will include:

• Overseeing the processing of all income transactions into the database on a timely basis
• Line manage, coach and support one Senior Database Officer
• Processing service user information into the database on a timely basis
• Responsible for all Gift Aid management
• Producing scheduled and ad-hoc data selections for mailings as requested
• Analyse and produce reports using database data to support other areas of the Charity in their strategic decision-making
• Responding to queries from staff in all areas of the Charity on database use, income coding and service user data 
• Leading on developing and streamlining the database processes and use of the database across the whole Charity, managing integrations between the Database and Finance system

About you

You have experience of managing a CRM database and working in a finance and database team, ensuring you can hit the ground running. Your skills and knowledge ensure you are confident in carrying out day-to-day and monthly database processes and enable you to provide managers advice of these processes.

You have experience of line managing and mentoring, supporting your direct report’s continued development and success.

You have proficient IT skills, particularly Microsoft Excel, and good working knowledge of database software are a given.

You have strong organisational skills, an eye for detail to ensure accuracy and strong numerical skills.

Just as importantly, you have strong interpersonal skills to support colleagues and to work as a good team member.

Benefits

We can offer an attractive benefits package to all our employees to support a healthy Work-Life balance, including hybrid working, enhanced annual leave, family friendly policies and employee assistance programmes.

If you are interested in applying, more details about this role and The Sick Children’s Trust may be found in our recruitment pack.

If you wish to apply for the role, please complete the questions in this application and submit your CV and cover letter demonstrating how you meet the person specification.

Closing date 31 January 2026

We are reviewing applications as they are received so early application is advised.

Are you a HR professional passionate about people, culture, and inclusion?

Would you like to use your HR expertise in a values driven organisation supporting conservation aims?

DWT is seeking an HR Operations Team Leader to oversee day to day HR advice and delivery at Devon Wildlife Trust. They will use their HR expertise to guide managers, support staff and to develop HR processes that support DWT. They must be confident and knowledgeable in up-to-date HR law and good practice.

Key priorities

· Oversee day to day HR administration relating to employee lifecycle

· Coach managers to resolve employee relations issues proactively

· Refresh HR processes optimising digital solutions

· Provide HR management information

· Lead on staff wellbeing initiatives

What we’re looking for

· CIPD Level 5 (or working towards) or equivalent experience

· Proven experience in employee relation issues

· Understanding and commitment to values led HR practice

· Commitment to Equality, Diversity and Inclusion (EDI)

This is a full-time, fixed term appointment for 12 months based at Cricklepit Mill, Exeter.

Interviews are being held on 3 & 4 March.

We welcome candidates of all backgrounds and abilities who meet the essential criteria for this role. To achieve our vision, we need more people, and more diverse people, on nature’s side. We are committed to developing an inclusive and diverse organisation, in which everyone feels supported, valued, and able to be their full selves.

For further information and to apply for the post, please visit our website

DWT is committed to the principle of equal opportunity in employment.

Registered Charity Number no 213224

We are looking for a passionate and experienced manager to lead our new Dorset High-Risk IDVA Service. As the IDVA Service Operations Manager, you will be responsible for the operational delivery, quality, and strategic oversight of a specialist team supporting victims of domestic abuse across Dorset. This role is 37.5 hrs offered as hybrid working with two days from our Boscombe office, however travel across Dorset will also be required.

You will provide strong leadership, ensure trauma-informed, victim-centred practice, and work closely with multi-agency partners-including Dorset Police, MARAC, DA service partners, health, and safeguarding teams-to ensure safe, high-quality and effective service delivery.

This role is pivotal in shaping a newly commissioned service and embedding high standards aligned to SafeLives Leading Lights best practice.

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Welcome Bonus: £500 on successful completion of probation period.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

• Lead, manage and develop a team of Independent Domestic Violence Advisors, ensuring high-quality, consistent and safe practice.
• Oversee the daily operations of the Dorset IDVA service, ensuring contractual requirements and KPIs are met.
• Coordinate effective multi-agency working, including attendance at MARAC, partnership meetings and commissioning discussions.
• Provide case oversight, risk management guidance and quality assurance for high-risk domestic abuse cases.
• Monitor performance, reporting, workforce planning and service improvement activities.
• Build strong relationships with statutory and voluntary agencies to promote partnership-led, victim-focused service provision.
• Ensure the team adopts a trauma-informed, inclusive approach that centres the needs and voices of victims.
• Lead recruitment, supervision, wellbeing support and development of staff.
• Ensure compliance with safeguarding procedures, data security, and relevant legislation.

About You:

Ideally, you will have

• Experience working within multi-agency forums
• Experience representing or developing services at an operational level
• Experience supporting workforce wellbeing in trauma-exposed roles
• Additional specialist knowledge such as coercive control, harmful practices, or complex needs.

You will need

• Experience managing domestic abuse or similar high-risk safeguarding services.
• Strong leadership and people-management skills, with the ability to coach, support and develop staff.
• A thorough understanding of domestic abuse, risk assessment and safety planning.
• Excellent knowledge of MARAC processes and multi-agency safeguarding arrangements.
• Confidence in managing service performance, reporting and contractual requirements.
• The ability to work collaboratively with partners to achieve positive outcomes for victim/survivors
• Strong written and verbal communication skills, with the ability to represent the service at a strategic level.
• A commitment to Victim Support's values and a compassionate, trauma-informed approach.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

JOB TITLE: Senior Marketing Manager

REPORTING TO: Head of Marketing & Communication

HOURS: 36.25 / Full time

LOCATION: Onsite, with the option of hybrid working

Job Purpose At Waverley Abbey, we seek to extend and build the Kingdom of God through encounter with Him, through practical education, exceptional hospitality and enterprise — for the spiritual and cultural renewal of this generation and generations to come. As Senior Marketing Manager, you will play a central role in delivering this mission by overseeing the day-to-day operation of the marketing department, ensuring the effective execution of integrated campaigns and digital activity that grows awareness, engagement, and revenue across Waverley Abbey’s family of products and brands. You will work collaboratively with the Head of Marketing to translate strategic priorities into effective, well-executed marketing activity, coordinating the work of the wider team, championing a digital-first approach, and ensuring all output is consistent with our brand guidelines, increasing brand awareness and delivering significant revenue growth.

Key Responsibilities 1.

Operational Leadership & Team Coordination

> Provide day-to-day coordination and workflow management across the marketing function, overseeing the work of the Junior Marketing Manager (College), Digital Marketing Assistant, CRM & Data Assistant, and relevant freelancers.

> Ensure prioritisation, capacity planning, and timely delivery of campaigns, content, and marketing assets.

> Work with the Head of Marketing in building a collaborative, high-trust culture marked by creativity, excellence, and servant hearted leadership.

> Help develop team capability through informal coaching, guidance, and operational support.

> Support the Head of Marketing in strategic decisions, messaging considerations, and brand positioning, including helping to manage and mitigate any reputational risk to Waverley Abbey. 2. Campaign Planning, Delivery & Performance

> Lead the planning, rollout, and optimisation of integrated marketing campaigns, ensuring they are delivered on time, on brand, on budget and exceeding targets.

> Work with product owners (College, Every Day with Jesus, House & Estate, Fundraising, House of Prayer) to understand goals, shape briefs, and translate objectives into actionable marketing plans and activity.

> Manage the integrated marketing calendar, ensuring strong forward planning and cross-department coordination.

> Analyse and report on campaign performance, audience growth, and acquisition costs, applying insights to continual improvement.

3. Marketing Execution and Channel Management

> In collaboration with the Head of Marketing, oversee the execution of Waverley Abbey’s digital communications, including email, social media, websites, SEO, and paid digital advertising, ensuring alignment with the strategic priorities.

> Lead the ongoing optimisation and enhancement of Waverley Abbey’s digital ecosystem, coordinating with internal teams and external agencies to improve user experience, engagement, and conversion.

> Develop and deliver world-class email marketing activity, including planning, segmentation, content development, and copywriting.

> Ensure consistent brand and messaging application across all digital touchpoints.

4. Brand Alignment & Creative Workflow

> Support brand guardianship by ensuring all marketing output adheres to Waverley Abbey’s Brand Guidelines and reflects our identity, voice, and values.

> Partner with the creative team to ensure smooth creative workflows, timely asset delivery, and strong quality control.

> Work with external agencies as needed to support campaign execution and growth initiatives.

5. Stakeholder Collaboration & Cross-Organisational Working

> Collaborate with internal stakeholders across the organisation and strategic partnerships to understand needs, shape initiatives, and ensure campaigns support strategic objectives and revenue goals.

> Support the Head of Marketing in internal communication and reporting requirements. 6. Support Fundraising Activity & Supporter Engagement

> Support fundraising by contributing to campaign execution, supporter communications, digital journeys, and supporter engagement activity.

> Help ensure fundraising messaging is effectively integrated into relevant marketing channels and digital touchpoints. Person Specification Personal Faith

> Committed Christian in agreement with Waverley Abbey’s Statement of Faith (E)

> Committed to pray with and for the vision and ministry of Waverley Abbey (D) Personal Circumstances

> Flexibility to work between 8am and 6pm, and occasional evenings and weekends as the role requires (D) Experience

> Previous experience at the level (E)

> Previous experience in a charity, ministry or educational setting (D)

> Administration experience (E)

> Handling of invoices/payments etc. (E)

Education, qualifications and other requirements

> Relevant University degree (D)

> CIM (D) Knowledge

> Word/Excel/Outlook (E)

> Google Analytics (E)

> HubSpot/CRM (E)

> ClickUp/Monday/Asana (E)

> InDesign/Wordpress (D) Skills

> Excellent written and verbal communication (E)

> Friendly and professional approach (E)

> Ability to work as part of a team (E)

> High level of accuracy and attention to detail (E)

> Ability to work calmly under pressure, prioritise & meet deadlines (E)

> Flexibility and adaptability (E)

Positive Behaviour Support Practitioner - Children’s Home - Croydon

Location: Children's Homes, Croydon.

Contract Type: Permanent/ Part time/15 hours a week.

Salary: Equivalent of £ 40,000 per annum for full-time (40 hours per week). Part-time role of 15 hours per week will be paid pro rata at £ 15,000 per annum.

Specific Hours: Flexible (Mondays to Fridays).

Looking for fantastic career progression, excellent training and therapeutic support? Join our committed and professional team and make a difference to young people living in residential care, where no two days are the same!

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people. We are proud of our history of providing fostering, children's homes and innovative leaving care services across the UK & Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer keen to develop an inclusive workforce where people feel they belong.We hope to attract applications from under- represented groups, including people from different cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faith, sex, orientation, childcare responsibilities, and gender-diverse identities.

St Christopher’s Academy

At St Christopher`s we can provide more than just a care job. We can offer you a career where you can develop your skills and knowledge while making a difference to young people’s lives.

When you join St Christopher’s, we will set you up in your career with a tailored development plan. Whether you want to move across to a different service, become a Manager or just explore further your current role, we will support you to map out your career trajectory and help you achieve your professional ambitions. 

We are proud that 84% of all our Team Leaders, Deputies and Managers are internal promotions.

About the role

As a Positive Behaviour Support Practitioner, you will play a key role in supporting and guiding our staff teams to deliver high-quality, person-centred behaviour support for the children in our care. You will carry out functional assessments, develop tailored PBS plans, and deliver both direct and indirect interventions to ensure each child’s individual needs are met. In addition, you will provide advice, coaching, and training to staff and carers, working collaboratively with the multidisciplinary team to promote consistent, safe, and effective support.

Applicants should have

• A higher-level qualification (university degree) in a relevant field such as Psychology, or a Health and Social Care vocational qualification.
• Do you have a recognised qualification/training in Positive Behaviour Support (PBS), or be willing to undertake this training.
• Strong knowledge of Positive Behaviour Support (PBS) theory and its practical application.
• An understanding of current best practices and guidelines for managing challenging behaviour, including approaches that promote restraint reduction.
• A basic understanding of safeguarding regulations and procedures.
• Previous experience supporting children and young people to reach their full potential.
• Proven experience working with children with learning disabilities, autism, and complex behavioural needs.
• Experience implementing physical interventions appropriately and safely and using PBS in practice.
• Excellent communication and interpersonal skills, with experience of working within multidisciplinary teams.
• The ability to respond professionally and effectively to challenging behaviour.
• A genuine commitment to supporting children and young people, with the ability to build trusting relationships while maintaining professional boundaries.
• Strong teamwork skills, flexibility, creativity, enthusiasm, and energy to inspire and encourage young people to achieve their goals.
• Flexibility to work outside office hours where applicable.
• A commitment to undertaking mandatory training (via e-learning or in-person courses) and to ongoing continuous professional development.
• Willingness to attend regular supervision.

What you should expect from us

• Competitive Salary.
• A friendly working environment, a fun, open and honest culture.
• 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.
• Industry leading training programme including access to level 3 qualifications, children’s right and participation, CSE, empowerment, mental health and social pedagogy.
• Contributory pension scheme, enhanced maternity and company sick scheme.
• UK Life Assurance (Death in service) to the value of 3 times your annual salary.
• BUPA employee assistance programme, offering counselling, financial advice and legal support.
• Cycle to work scheme.
• Bluelight card; discount shopping scheme at hundreds of retailers across the UK.
• Discretionary funded training programs.
• Employee awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s, we are fully committed to safeguarding all children and young people in our care. As part of the recruitment process, you will be required to complete an online application form so we can gather the information needed to meet legislative, best practice, and vetting requirements. Applicants will ideally already be on the DBS Update Service; however, if this is not the case, St Christopher’s will carry out a DBS check prior to your start date.

Your online application must include a supporting statement addressing the criteria outlined in the Person Specification. CVs will not be accepted.

Shortlisted candidates will be invited to attend an interview at our Head Office in Putney, SW London.

Please note:

• Applications will be reviewed on a rolling basis, so we encourage you to apply as soon as possible.
• This post carries a minimum age requirement of 21 for roles working directly with children and young people in our residential and supported accommodation settings, in line with the Equality Act’s occupational requirement provisions.
• It is illegal to apply for any role involving work with children or young people under 18 if you are barred from working with children.
• All shortlisted candidates invited to interview will be required to complete a Self-Declaration and Disclosure form, which must be returned before an interview can be scheduled.

A place to make a difference

Location: Peterborough, hybrid – 3 days a week onsite with occasional travel to other offices as required.
Salary: £66,003 per annum
Contract Type: Permanent
Hour: 35 hours per week, Monday – Friday between 8am and 6pm

With over 21,000 homes across the country, we’re responsible for supporting thousands of customers and their families.

We’re proud to build positive, long-lasting relationships that go beyond housing. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

If you pride yourself on delivering the best customer care and want to use your skills to make a positive impact on families and communities, there’s a place for you at Accent.

About the role

We’re looking for a passionate, customer focused leader to head up our Repairs Contact Centre. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes.

As our Head of Customer Contact – Repairs, you’ll lead a dedicated team to deliver great customer and colleague experiences, achieve key performance measures, and drive quality across all repairs interactions. You’ll also help shape future contact channels and play a key role in improving Tenant Satisfaction Measures (TSMs).

What you’ll be doing:

• Leading the repairs contact centre to deliver a consistent, customer centred service
• Managing performance, quality and colleague engagement
• Working closely with contractors and technical teams to improve the end to end customer journey
• Using data and insights to develop reporting and drive service improvements
• Influencing how customers connect with us in the future
• Building on a strong foundation to evolve and elevate the service

Salary

The spot salary for this post is £66,003 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About you

• CIH qualification or willingness to work towards
• Previous People Management experience, leading and managing a team in a high-volume, challenging, customer-focused, multi-channel contact centre environment
• Familiarity with managing customer expectations across varied contact channels, with an understanding of digital transformation and channel shift opportunities
• Previous experience of developing and coaching a team, managing performance and embedding a positive team culture
• Expertise in contact centre resource planning methods
• Financial and budget awareness, with the ability to monitor resources and manage costs.
• Strong negotiation and communication skills, both verbal and written, with the ability to present to teams and individuals
• Proficiency in ICT and telephony systems relevant to contact centre operations and MS Office packages
• Experience in performance management, dispute resolution, and driving team success through KPIs.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

• Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.
• Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.
• Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.
• Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.
• Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.
• Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.
Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.

You may also have experience in the following: Head of Customer Contact, Head of Customer Contact Centre, Head of Repairs Contact Centre, Customer Contact Centre Manager, Head of Customer Services, Director of Customer Contact, Customer Operations Manager, Contact Centre Operations Manager, Head of Customer Operations, Repairs Contact Centre Manager, Customer Experience Manager, Customer Services Operations Manager, Head of Repairs Services, Housing Contact Centre Manager, Customer Service Delivery Manager

REF-226 304

We’re seeking a HR Business Partner to join our fantastic People and Culture team.

Working with the Head of People and Culture you will play a key role in ensuring the smooth, efficient and values-driven delivery of HR operations across the organisation. Supported by a HR Adviser and HR Officer you’ll be responsible for the delivery of our HR operations across pay and reward, recruitment, learning and development, wellbeing, engagement and equality, diversity, inclusion and belonging. You’ll also partner with senior managers, supporting them by providing specialist support and advice that enables them to deliver their business plans.

Key priorities:

Partner with senior managers to support their business plans.

Drive staff engagement and inclusion programmes

Deliver our leadership development programme for senior managers

Support implementation of our new HR system

About You 

• You’ll have experience of working as a HR Business Partner, HR Operations Manager or Senior HR Adviser and /or have a CIPD Level 5 / 7 qualification
• You have experience of supporting and coaching managers across an organisation to resolve a range of people related issues.
• You have experience managing and developing others.
• You’re able to analyse, evaluate and present organisational and people metrics and determine ways to improve results

If this sounds like you – we’d love to hear from you!

About working for us

This is a fast-paced organisation that is committed to making a difference.

Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.

About us 

We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.

Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.

We bring more break throughs through research, more change through campaigning and more support through our expert nurses.

We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.

Because people with pancreatic cancer need more than hope.

Underpinning this vision are our three values:

• Courage
• Compassion
• Community

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid-working:

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role. 

How to apply 

• You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Pete O’Callaghan, Head of People and Culture (contact details are on our website's advert). 
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that there will be a two-stage process, first interviews will be held in person on 16 and 17 February 2026, with a second stage the following week. An additional initial telephone screening stage will be held if needed.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

Co-operative Development Officer

We are delighted to share this exciting opportunity for a Co-operative Development Officer to join a values-driven and dynamic organisation.

Position: Co-operative Development Officer
Location: Manchester (Holyoake House)
Salary: £27,004 per annum (pro rata to 21 hours – £16,202)
Hours: Part-time, 3 days per week (21 hours)
Contract: Fixed-term, 11 months
Working pattern: Hybrid working, with at least 1 day per week in the Manchester office

Closing Date: Midnight, Sunday 8 February 2026
Interviews: Week commencing 23 February 2026, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website – CVs cannot be accepted.

About the role

As Co-operative Development Officer, you will support the delivery of the organisation’s growth strategy by helping to plan and deliver events, business support programmes and partnership activities. Working closely with the Co-operative Development Team, you will help raise awareness of the co-operative model and support new and existing co-operatives to thrive.

This is a varied and rewarding role, offering the opportunity to contribute to meaningful work that supports communities, values-led enterprises and a fairer economy.

Key responsibilities

Events and outreach

• Deliver small-scale online and in-person events, managing logistics such as venues, digital platforms and catering.
• Coordinate speakers and manage administrative tasks including payments and invoices.
• Communicate with attendees before and after events to ensure a positive experience.
• Work with communications teams to support promotional activity, including newsletters and email campaigns.
• Track event metrics, gather feedback and prepare reports.
• Attend external events and exhibitions to promote the organisation.
• Provide occasional out-of-hours or weekend support for specific events or campaigns.

Programme delivery

• Support the delivery of business support programmes
• Manage administrative processes, including contracts and payments.
• Track programme activity and prepare monitoring and evaluation reports.

Partnerships and funding support

• Support partnership activity aligned with organisational strategy, including youth engagement, digital innovation, community development and embedding co-operative values.
• Gather evidence, case studies and data for funding applications and funder reporting.
• Maintain accurate records and processes related to funding and partnership activity.

About you

To be successful in this role, you will be organised, proactive and passionate about supporting values-led organisations and community impact.

You will bring:

• Experience of running small events, both online and in person.

• Strong organisational and project management skills, with the ability to manage multiple priorities.
• Excellent attention to detail and administrative capability.
• Clear and confident written and verbal communication skills.
• Strong interpersonal skills, with the ability to build effective relationships with colleagues and external partners.
• Highly developed IT skills, including confidence using Microsoft Office applications.

Desirable:

• An understanding of, or interest in, values-driven organisations.
• Experience supporting grant-funded programmes.
• Interest in areas such as youth engagement, ethical tech, community development or climate action.
• Experience using project management tools such as Asana or Trello.

About the organisation

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Project Officer, Events Officer, Programme Coordinator, Community Development Officer, Partnerships Officer, or Business Support Officer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Corporate Partnerships Manager

£33,579-£35,539 per annum WTE (based on 37 hours per week)

37 hours per week

Hybrid, 2 days a week in office

Farnham or Guildford

Are you passionate about working for a charity that delivers exceptional care? A role with Phyllis Tuckwell gives you the opportunity to make a real difference to people’s lives every day.

We have an exciting opening for a full time Corporate Partnerships Manager within our friendly and supportive Income and Engagement team, based at our site in Farnham or Guilford, in Surrey. This energising role is central to the growth of our corporate partnerships program, with a strong focus on developing new business while continuing to strengthen and maximise existing relationships. It’s a varied and fast-paced position where no two weeks are the same, requiring energy, initiative and a commercial mindset. One day you might be identifying and securing new corporate partners, and the next you could be working closely with existing supporters to deepen engagement through initiatives such as corporate volunteering days or bespoke fundraising activity. The role also offers significant opportunity to build on the success of our corporate Firewalk, which launched as a pilot event last year and proved hugely successful, with clear potential to grow and enhance it. There is plenty of scope to think creatively and shape innovative partnership ideas that will drive long-term income growth.

It’s an exciting time to join Phyllis Tuckwell as we prepare for moving back to our new hospice - and you can be a part of it.

A successful Corporate Partnerships Manager will have:

• Proven experience in fundraising, business development, or a related field, with a track record of securing and managing corporate partnerships
• Strong interpersonal and communication skills, able to engage effectively with a variety of audiences, from corporate decision-makers to volunteers
• Understanding of the local business community and Phyllis Tuckwell’s catchment area across West Surrey & North East Hampshire
• Experience managing relationships with corporate partners, supporters, and the ability to deliver exceptional stewardship
• A proactive, hands-on approach with the ability to work independently and as part of a busy, collaborative team
• Flexibility to work occasional evenings or weekends to support corporate events and fundraising activities
• A full driving licence and access to their own vehicle

 
For a full list of essential requirements, please refer to the job description and person specification document.

About Us

We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate, palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our Income Generation team members are pivotal in helping to raise funds to deliver our vital services, ensuring ‘every day is precious’ for our patients. 

The impact of our services on the lives of our patients and their families can be read about on the Phyllis Tuckwell website under Patient Stories.

Phyllis Tuckwell is committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Leadership Development
• Skill Development and Training
• Professional Growth
• Upskilling
• Apprenticeships
• Coaching
• Diverse Training Courses
• Cross Departmental Projects
   

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Holly Dare, Head of Philanthropy & Partnerships. If you are unable to apply on-line or have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: Sunday 15th February 2026

Interviews to be held: W/C Monday 23rd February 2026

We reserve the right to close the role ahead of the closing date should sufficient applications by received. Your early response is therefore encouraged.  Please note that we do not hold a sponsor licence and therefore are unable to provide visa sponsorship.

This post is subject to a standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

IT Support Technician (Infrastructure & Cyber Focus)
Salary: £33,416 per annum WTE
Hours: 37 hours per week, worked Monday – Friday
Location: Farnham / Guildford / Flexible working across sites

Would you like to be part of an organisation that’s dedicated to caring for the local community?

We have an opening for a full time IT Support Technician (Infrastructure & Cyber Focus) within our friendly and supportive IT Team, based at our site in Farnham, Surrey. This role plays a key part in ensuring Phyllis Tuckwell’s digital infrastructure remains secure, reliable, and ready for the future, supporting a values-led organisation where IT plays an important role in supporting patient care. You will work as part of a small, experienced IT team with strong peer support, clear escalation routes and a focus on doing things properly rather than rushing fixes. You’ll provide professional, hands-on technical support to staff and volunteers across the organisation, combining day-to-day IT support with infrastructure and security responsibilities across systems such as Microsoft 365, Azure Virtual Desktop, Intune and our network infrastructure. 

If you would like to feel part of a welcoming and committed team, benefit from strong peer and managerial support, and want to develop your career with excellent training and education opportunities, we would be delighted to hear from you.

About You
A successful IT Support Technician (Infrastructure & Cyber Focus) will have:

• At least two years’ experience in an IT support role (ideally 2nd-line or higher).
• Strong hands-on technical knowledge of Microsoft 365, Azure AD, Intune, Windows 10/11, and networking.
• Awareness of cyber security principles and endpoint protection, with the opportunity to develop this further in role.
• Strong problem-solving skills, with the ability to work independently and as part of a team.
• A professional, customer-focused approach with a desire to continually improve systems and services.
• Excellent interpersonal and communication skills

For a full list of essential requirements, please refer to the job description and person specification document.

This is a permanent role as part of Phyllis Tuckwell’s long-term investment in IT and digital services.

About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our IT team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

The impact of our services on the lives of our patients and their families can be read about on our website.

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Leadership Development
• Ongoing professional development and training
• Project-based learning in infrastructure, security and digital systems
• Internal Mobility and Career Progression
• Professional Growth
• Further development and deepening of existing skills in Microsoft cloud, endpoint management and cyber security
• Apprenticeships
• Coaching
• Diverse Training Courses
• Cross-departmental projects supporting clinical and operational teams

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*
  *Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Michael Cullen, Head of IT. If you are unable to apply on-line or have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: Sunday 22nd February 2026
Interviews to be held week commencing 2nd March 2026

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

The Talent Set is thrilled to be partnering with our sector leading client on an exceptional opportunity for a Senior Philanthropy Manager. This pivotal role will spearhead the expansion of their major donor portfolio, driving strategic donor engagement, cultivating new relationships, and mentoring a high-performing team as they transition to a more proactive philanthropy model.

We’re seeking a dynamic major donor fundraiser leader with a proven ability to grow donor portfolios, navigate change, and inspire teams—someone who thrives on building meaningful connections and delivering measurable impact.

Key Responsibilities

• Develop and nurture relationships with major donors, identifying new prospects and deepening existing partnerships
• Lead the creation and execution of strategic fundraising plans in collaboration with the wider team
• Analyse donor data and giving trends to refine approaches and maximise results
• Deliver clear, insightful reporting to senior leadership, ensuring transparency and accountability
• Manage and coach a high-performing team, fostering a culture of excellence and innovation

Person Specification

• Demonstrated success in expanding major donor portfolios with demonstrable successful asks for high five figures with the ambition to get to six figure asks
• Outstanding communication and relationship-building skills across diverse stakeholder groups
• Strong analytical mindset with the ability to interpret complex data and translate insights into action
• Adaptable, self-motivated, and collaborative—comfortable working both independently and within a team

What’s on Offer

• Competitive salary: £60,000
• Flexible hybrid working
• Part time and compressed working options available

How to apply
To apply, please submit your CV via the 'Apply Now' button. Kindly note that applications via email will not be considered. We aim to respond to successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set is dedicated to inclusive recruitment practices and ensuring equal opportunities for all applicants—regardless of race, sexual orientation, disability, age, or gender. We warmly welcome candidates from all backgrounds and are happy to make reasonable adjustments to support a fair and accessible recruitment process.