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Management Accountant
Permanent
Salary: £45,000-£50,000
London N1
Full time – 37.5 hours a week
We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.
Closing date: 5pm, Friday 19th June 2026
First Interviews: w/c 6th July 2026
Second interviews: w/c 13th July 2026
An exciting opportunity for a Management Accountant has arisen at World Cancer Research Fund (WCRF).
World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.
We are seeking a management accountant to take responsibility for producing the UK monthly management accounts pack (from journals to financial statements), culminating in a presentation for the board of trustees. Additionally, to assist in the annual audit and work with the US based assistant controller on cash reporting, direct mail analysis and any ad hoc projects.
The successful candidate will have a professional accounting qualification (finalists accepted). Strong analytical skills and attention to detail is key, as is proficiency in financial software and advanced Excel skills. Candidates will need to have knowledge of financial regulations and reporting standards and an understanding of the Charity SORP. Proven ability to manage multiple tasks and meet deadlines effectively, as well as strong communication skills to present financial data clearly to stakeholders would be an advantage.
At WCRF, using AI to work smarter and deliver greater impact is part of everyone’s role and candidates should be open to exploring new, and more efficient, ways of working through the use of AI.
Application Details:
If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.
Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.
Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion.
WCRF is a UK cancer prevention charity. We look at how diet, weight and physical activity affect the risk of developing and surviving cancer.
JOB TITLE:
Fundraising & Partnerships Manager
RESPONSIBLE TO:
Director of Fundraising
LOCATION:
Home based
DURATION:
30-35 Hours Per Week - Permanent
SALARY/GRADE:
Grade 6.4 (£36,043) PA FTE
KEY WORKING RELATIONSHIPS
Fundraising Team
Nation Directors
Public Affairs and Communications Team
Membership Team
Donors, Volunteers and families
ABOUT YOU
You will have proven experience in fundraising, business development, or partnership management, with a track record of generating income and building strong external relationships. Ideally, you will have experience developing fundraising plans, pipelines, or income streams from an early stage, and will be comfortable working in an environment where processes, opportunities, and supporter journeys are still evolving.
You will be confident identifying and pursuing new opportunities, developing compelling proposals and cases for support, and managing relationships with a wide range of stakeholders, including corporate partners, community fundraisers, volunteers, and individual supporters.
We are looking for someone who is proactive, self-motivated, and creative, with strong communication and relationship-building skills. You should be comfortable working independently while also collaborating effectively with colleagues across fundraising, marketing, and operational teams.
Most importantly, you will be motivated by the opportunity to help grow sustainable income that supports children, young people, and families across the UK.
PURPOSE OF THE ROLE
We are looking for a confident, ambitious, and entrepreneurial Fundraising Manager to help grow sustainable income for Adoption UK by building and developing strong relationships with corporate partners, supporters, volunteers, and local communities.
This is an exciting opportunity for someone who enjoys creating fundraising plans from the ground up, developing new partnerships, and turning ideas into sustainable income. The role is ideally suited to someone who thrives in a developing fundraising environment and is motivated by the opportunity to shape and grow underdeveloped income streams into long-term success.
This is an opportunity to help shape the development of a strategic and sustainable approach to fundraising, while continuing to deliver hands-on income across a diverse portfolio.
MAIN DUTIES AND RESPONSIBILITIES
Supported by the Director of Fundraising, take ownership of developing, delivering and monitoring fundraising events and activities in line with our fundraising strategy.
Lead on key income streams to maximise net income and develop sustainable income streams for short, medium and long-term growth.
Monitor and evaluate progress against plans using management information and budgets to produce reports and forecasts as required
Deliver effective supporter journeys to improve supporter experience, retention, and long-term engagement.
Work alongside the Director of Fundraising to develop and implement processes and policies.
Grow and diversify income across corporate partnerships, community fundraising, events, individual giving and digital activity.
Develop compelling proposals and pitches for corporate partners, clearly articulating social value, impact and return on investment.
Build and manage a strong corporate prospect pipeline using research, data and structured follow-up to convert opportunities. Identify opportunities to sponsor projects and activities.
Collaborate with marketing colleagues to develop assets and digital campaigns to support fundraising appeals and events.
Work with all Adoption UK teams to support local fundraising activities in each of the four nations including membership and community teams.
To ensure good working practices in line with Equality and Diversity policies and a pro-active approach is taken to equality, diversity and inclusion issues.
In compliance with the Code of Conduct, demonstrate high standards of personal conduct, courtesy and integrity.
Ensure full compliance with Adoption UK’s Safeguarding policies and procedures, reporting concerns in line with internal policies.
Any other duty as required by the line manager commensurate with the post.
Person Specification criteria
Knowledge And Experience
Qualificationsand Education
Skills and Abilities
Accountability
Behaviours
Adoption UK is the leading charity for adopted and care experienced people and adoptive families.
The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit thepage.
ABOUT THIS OPPORTUNITY
We are looking for an Assistant Procurement Officer to provide dedicated administrative and operational support to the Procurement Team on a fixed-term basis, with a primary focus on the onboarding of new academies into the Trust.
You will work closely with the Head of Procurement to support procurement due diligence, data collection, and the structured integration of new academies into the Trust’s procurement arrangements, policies, frameworks and systems. The role will also provide proportionate general procurement support during the contract period.
MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
For a full job description and person specification, please download the Job Pack.
APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that's why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Company Secretary Team Assistant
3-Month Fixed Term Contract
Canary Wharf | Hybrid Working (1-2 days in the office per week)
Annual Salary: £38,000 pro rata
⏰ Start Date: ASAP
An exciting opportunity has arisen for an organised and highly professional Governance & Board Support Coordinator to join a leading corporate governance function within a fast-paced and collaborative environment.
Sitting within the General Counsel Directorate, the Corporate Secretariat team provides high-quality governance support to senior leadership and Board members. This role will play a key part in ensuring the smooth running of Board and Committee activity while delivering first-class administrative and operational support to senior stakeholders.
The Organisation
This role is with a UK workplace pension scheme established by the government to help employers provide pension savings for their employees. It offers low-cost retirement savings options and supports automatic enrolment, helping millions of workers save for retirement across the UK.
The Role
Working closely with the Company Secretary team and senior leadership, you will provide proactive and confidential support across a broad range of governance and administrative activities. This is an excellent opportunity for someone who thrives in a fast-moving environment, enjoys managing multiple priorities, and is confident engaging with senior stakeholders.
Key Responsibilities
Essential Professional Experience
Challenge Events Assistant
Location: Edinburgh or Stepps (Hybrid)
Salary: £26,807 - £28,324 per annum, pro rata
Contract Type: Temporary for 12 months, Full time 35 hours per week
Closing Date: 03/06/2026 23:59
The Vacancy
This is a really exciting time to join Children’s Hospices Across Scotland – better known as CHAS. A fantastic opportunity has arisen for a Challenge Events Assistant to join the fundraising team to play a key role in CHAS’ More Than a Hospice Appeal - an ambitious, once‑in‑a‑generation campaign to change the future of care for children who will die young.
Challenge events are some of the most exciting and fast-paced fundraising activities at CHAS – from running events and virtual challenges to adrenaline-fuelled experiences. This role is hands-on and varied. One day you might be supporting participants preparing for their first marathon, and the next you could be at an event pit stop, setting up, welcoming supporters, and keeping energy high throughout the day with a team of volunteers.
During event season, you’ll often be out and about, attending events, working occasional weekends, and being part of the buzz that comes with live events. At the same time, there’s a strong administrative and planning side – coordinating logistics, managing data, responding to supporter queries, and helping ensure every event runs smoothly behind the scenes. It’s a role for someone who enjoys being busy, can adapt quickly, and is just as comfortable with spreadsheets and emails as they are cheering participants across a finish line.
Key Responsibilities
Working within the culture, ethos and philosophy of CHAS, you will assist the Mass Participation Events Manager with the management and evaluation of challenge events and the recruitment and stewardship of supporters. Key responsibilities include:
About You
In order to help CHAS achieve our goal of reaching every family in Scotland that needs us, you will have:
Why CHAS?
At CHAS, we support families during the toughest of times. We have ambitions to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together. The skill, determination and creative flair of our Fundraising Teams makes this possible.
This is a pivotal moment to join CHAS. We’ve just launched More Than A Hospice - a £20 million appeal to change how Scotland cares for children who will die young, and for the families who love them. Every week, three children in Scotland die from an incurable illness, and advances in medicine mean more children are living longer with complex, life‑shortening conditions - a gift, but one that demands change.
Right now, too many families don’t have real choice throughout their child’s life, or at the end of it - and are sometimes forced into decisions because the care they need isn’t always there when it’s needed. We believe Scotland can - and must - do better. Joining CHAS now means being part of an ambitious appeal that aims to ensure care follows the child - at home, in hospital, or in a hospice so no family faces that moment alone
We offer
How to Apply
If this sounds like the opportunity for you, we’d love to hear from you! Click apply and you will be redirected to our careers page to complete your application.
Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.
Why Work for Us:
• Hybrid working
• Additional Birthday Day off
• Flexitime and TOIL
• Pension employer contribution 6%
• Two volunteering days (pro rata)
• 25 days annual leave plus bank holidays (pro rata)
• Access to the Blue Light Card
• Ongoing training and professional development opportunities
• A positive, inclusive team culture where your ideas are valued
• Enhanced maternity/paternity pay
• Employee Assistance Programme
We’re looking for a proactive and compassionate individual to help grow and support Bexley’s new Direct Payment Support Service.
In this varied role, you’ll be the first point of contact for enquiries, supporting people through the PA registration process, carrying out compliance checks, and maintaining accurate records. You’ll also help keep the PA Register up to date, monitor training compliance, and ensure residents and applicants receive clear, timely support.
You’ll work closely with our partners, respond to enquiries via phone and email, triage requests, and help match people with the right support. This is a great opportunity for someone who enjoys organisation, problem-solving and working with people from diverse backgrounds.
We’re looking for someone with strong admin and communication skills, a person-centred approach, and the ability to manage a busy workload with attention to detail.
Join us and make a real difference to people’s independence and wellbeing in Bexley.
At Bexley Voluntary Services Council (BVSC), we’re passionate about strengthening our local voluntary and community sector to make a real difference.
The Role
This is a great opportunity to join the Law Society Library team, leading on the development of our collections and shaping a high quality, responsive legal collection and research service for our 200,000 members.
The successful candidate will play a key role in delivering our legal enquiry service, handling varied research requests for cases, legislation, precedents and more. Your expertise will maintain the integrity of our unrivalled collection of current and historic law, ensuring it meets the evolving needs of the legal community we serve.
The Law Society is the membership body for the legal profession and our members are at the heart of what we do. In this role, you will work directly with them to deliver excellent research and collection services that support their legal practice and professional excellence.
Please refer to the job description for additional information.
What we're looking for
You will have proven experience of legal information enquiry work and of research using hardcopy and online databases.
You will have strong analytical skills to assess collection needs and make informed decisions based on your extensive knowledge of current UK legal information resources.
Your positive professional attitude and proactive approach, will enable you to take the lead on collection development projects, adapt to new challenges and take the initiative with creative solutions.
With excellent communication skills and customer service experience, you will confidently work with our members and colleagues to deliver our fantastic professional enquiry service to the large membership of solicitors across England and Wales.
What's in it for you
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Oxford Hospitals Charity is seeking an organised, collaborative and engaging individual to join our Major Gifts Team working across the Oxford University Hospitals NHS Foundation Trust to make a tangible impact on the lives of patients and staff.
The Major Gifts & Trusts team plays a key role in securing significant income from individuals, charitable trusts and foundations to support transformational projects across our hospitals.
The role is central to ensuring fundraising activity runs smoothly and efficiently, helping to coordinate projects, maintain accurate records, manage donor and internal queries, and support engagement across the wider charity and NHS teams.
Join our small but impactful team to support our donors in funding projects that significantly improve patient care, and contribute to groundbreaking research, staff development, and training.
The client requests no contact from agencies or media sales.
The Pleasance Theatre Trust is one of the most established Fringe theatres in the UK - which as a registered charity aims to discover, nurture and support artistic talent from around the world. We are looking for an enthusiastic and detail-oriented Finance Coordinator to join our team and provide essential support to the busy Finance Department.
The Finance Coordinator works with the Head of Finance and is responsible for a number of key book keeping and finance functions, including managing the purchase ledger, entering purchase and sales invoices, credit control, reconciliations, month end completion, raising settlements and general finance administration and communication.
With a strong focus on financial management, the ideal candidate will have an interest in pursuing a career in finance and have previous experience working within a finance department. General skills that will be essential within the role include excellent numerical skills, a working knowledge of programmes such as Excel and Word, book keeping - previous experience of book keeping software and the ability to manage a varied workload whilst maintaining a keen eye for detail.
The position is based at the Pleasance's London Theatre for the majority of the year, relocating to Edinburgh for the Festival Fringe throughout August. The role will be supported by an Edinburgh Finance Assistant during this time.
Essential Skills
1 years experience minimum working in a similar position with a Finance department
Book keeping using accounting software such as Quickbooks, Xero
Impeccable attention to detail
Excellent IT and computer system skills
Maths GCSE or equivalent
Excellent communication skills
An ability to work to a high standard in a fast paced environment
An ability to process high volumes to a high standard
Strong data entry skills
Discretion and a sensitivity when handling confidential information
Desirable Skills
A Level Maths or equivalent qualification
AAT or equivalent
Basic understanding of payroll systems
Experience of working with Filemaker Database
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Occupational Therapist / Speech & Language Therapist
London SW18 1FZ
Full-time / Part-time / Term-time only
NHS Band 5 – Band 7 (depending on experience)
About the Role
BeyondAutism is looking for passionate and dedicated Therapists, Occupational Therapists (OTs), and Speech & Language Therapists (SaLTs) to join our specialist multidisciplinary team supporting autistic children and young people.
This is an exciting opportunity to work within a collaborative transdisciplinary model where therapy expertise is embedded into everyday classroom practice. You will play a key role in helping learners develop communication, sensory, motor, and independence skills in a supportive and rewarding environment.
Whether you are newly qualified or an experienced clinician seeking progression, we welcome applications across Band 5 to Band 7 levels.
Key Responsibilities
About You
Essential
Desirable
Benefits
Working Hours
37.5 hours per week
Monday to Friday, 8:45am – 4:45pm
(30-minute lunch break)
Occasional evening meetings or events may be required.
Safeguarding
BeyondAutism is committed to safeguarding and promoting the welfare of children and young adults. All successful applicants will be subject to an Enhanced DBS check and safeguarding procedures.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
The Society of Genealogists is looking for a proactive and digitally confident Membership and Marketing Assistant to support a busy period of membership growth, campaign delivery, and new product development. The role will focus on marketing activity, including email campaigns, content coordination, campaign tracking, website updates, and promotional support, along with membership customer support and database management.
This role would suit a proactive and digitally confident person who enjoys working with online platforms, communications tools, and data. You do not need to have experience in the systems we use, but you should be comfortable learning new tools, following guidance, solving practical problems and asking well-judged questions when needed. You will need to write clear, accurate, and audience-appropriate communications; manage campaign details carefully; and help keep membership and marketing activity moving.
There will also be scope to use AI and other digital tools responsibly to support drafting, planning, troubleshooting, process documentation, and the efficient delivery of work.
What you will be doing
What we are looking for
Knowledge of Mailchimp, WordPress, Elementor, CRM systems, membership databases or AI tools would be helpful, but we are most interested in someone who can learn quickly, communicate clearly, and help keep work moving.
We will be reviewing applications on a rolling basis and may close this vacancy early, so we encourage you to apply as soon as possible. The ideal start date is 1 July 2026, though we are happy to discuss flexibility for the right candidate. We are also open to candidates working remotely, flexibly, or part-time.
Salary: £25,000 - £29,000 per year, dependent upon location and experience.
Please provide your CV along with a short cover letter outlining why you are applying for this role.
The client requests no contact from agencies or media sales.
Executive Coordinator
We are seeking a highly organised and proactive Executive Coordinator to support the leadership and operational delivery of a nationally recognised outdoor learning charity with a significant land and property portfolio.
Position: Executive Coordinator Land & Property
Location: Quenington, Gloucestershire with hybrid working opportunities
Salary: £32,000 to £35,000 per annum depending on experience
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: Wednesday 3rd June 2026
About the Role
This is a varied and fast paced role providing high level coordination and executive support across land, property and estate operations. You will work closely with senior leaders, helping to manage priorities, support projects and ensure the smooth running of day to day activities across a diverse rural estate portfolio.
The role combines executive support, project coordination and operational administration, making it ideal for someone who enjoys variety and building strong working relationships across teams and external partners.
Key responsibilities include:
About You
You will be a confident and organised professional with excellent communication skills and the ability to manage multiple priorities. You will be comfortable working both independently and collaboratively, with a proactive and solutions focused approach.
Essential skills and experience include:
Experience within property, estates, rural organisations or the charity sector would be advantageous but is not essential.
About the Organisation
The organisation is one of the UK’s leading outdoor learning charities, helping children and young people connect with nature, develop skills and improve life opportunities through learning from the land. Rooted in the conservation and stewardship of the countryside, the charity manages significant estates while supporting environmental sustainability, partnerships and community impact across the UK.
Other roles you may have experience of could include: Executive Assistant, Personal Assistant, Estates Coordinator, Property Coordinator, Operations Coordinator, Project Coordinator, Team Coordinator, Office Manager, Senior Administrator, Estates Administrator, Executive Support Officer
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People. #INDNFP
Harris Hill is delighted to be working on behalf of a well-established community organisation dedicated to strengthening local voluntary groups, supporting community initiatives and helping residents access the services and opportunities they need to thrive. We are seeking a highly organised Executive Administrator to provide vital support to the senior leadership team.
This is a part-time role working 28 hours per week, with flexibility in how those hours are arranged. The position is primarily office-based to support the day-to-day running of the organisation, although there is flexibility to work from home one day per week.
The Executive Administrator will play a key role in ensuring the smooth and effective operation of the senior team. Acting as a central point of coordination, the post holder will manage diaries, organise appointments and support communications between senior staff, trustees and a range of external stakeholders. The role will involve preparing correspondence and reports, coordinating board and senior management meetings, and ensuring agendas, papers and minutes are produced and distributed in a timely manner. The successful candidate will also support the preparation of the organisation’s Annual General Meeting, assist with Companies House administration and help maintain key organisational records. In addition, the role will contribute to internal processes such as supporting recruitment administration, maintaining personnel records and assisting with updates to organisational policies and procedures.
The organisation is looking for a professional and reliable administrator with strong organisational skills and the ability to manage multiple priorities effectively. You will have previous experience in an administrative, personal assistant or executive assistant role and be confident managing diaries, coordinating meetings and handling sensitive information with discretion. Excellent written and verbal communication skills are essential, along with strong attention to detail and the ability to work independently and use initiative. You will also be comfortable using Microsoft Office, particularly Excel and PowerPoint. Experience supporting senior leadership teams, boards or trustees, or providing administrative support to recruitment or HR processes would be advantageous.
To apply, please submit your up-to-date CV by the 3rd of June at 11:59 AM.
Please note, only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Job Title: Senior Customer Services Advisor
Hours: 37.5 hours per week
Contract: Permanent
Salary: £38,022 per annum
Area of operation: Resident Services
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing, GU7
About English Rural:
English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people. We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.
About the role:
Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.
As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries.
In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.
About you:
Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment.
As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role.
We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!
Closing date for applications: 12pm on Friday 5th June 2026
Interviews: Thursday 11th June (in Lower Eashing)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.
English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.
No agencies please.
Key responsibilities:
1. Main Purpose of the Job
To ensure the panel reflects AvMA’s values and that where possible the panel is managed in line with our strategic plan.
To manage and oversee the operation of the specialist AvMA clinical negligence panel to include ensuring the qualifying requirements for panel applicants are relevant and up to date and reflect any important medical and legal developments.
The assessment of panel applications and interviewing of Applicants. Convening meetings of the panel committee, drafting agendas for those meetings and identifying issues to be discussed.
Identify ways for the AvMA panel application process to become more streamlined, efficient and supportive of lawyers making panel applications. To develop the process to ensure it is fit for purpose, relevant and continues to meet the needs of the public.
Ensuring the AvMA database of panel membership and special interests is kept up to date. Giving informal advice to solicitors enquiring about panel membership requirements, liaising and meeting with firms as required.
Travelling and attending key networking events, including AvMA’s three-day (2 overnight stays) annual conference and AvMA annual panel meeting (usually held end Nov, beginning December), engaging with potential AvMA panel applicants, promoting the benefits of accreditation and the junior scheme (Certificates Competence Scheme (CCS)), keeping up to date with medical and legal developments. Speaking at panel meetings and generally to promote the panel.
Working with the conference department to identify relevant topics for panel meetings and conference events.
To improve on the current re-accreditation process to make it more streamlined and user friendly for applicants.
To ensure relevant data from panel applications is captured on the CRM. Regular analysis of panel data, findings shared with AvMA senior leadership team and more widely where appropriate.
To pursue AvMA’s EDI strategy by considering ways in which the panel can be developed to ensure panel members are as ethnically diverse as possible.
To liaise with AvMA’s conference department to advise on any training which may be required to strengthen AvMA panel members knowledge and information base.
To work with the Director Medico Legal services in assessing applications for Certificate of Competence Scheme (CCS) for juniors. To update and work on the Certificates Competence Scheme including organising applicant feedback to ensure this scheme continues to be fit for purpose. To inform and work with panel applicant mentors in strengthening the scheme.
To deliver on administrative requirements such as quarterly reports for trustees, working with AvMA’s Service Delivery Quality and Outreach Committee (SDQOC) as required to update on continued improvement of AvMA Panel Accreditation Scheme.
Dealing with queries raised by AvMA Panel applicants and/or juniors who may have had their applications rejected.
Ensuring AvMA panel template letters and documents are updated
From time to time speaking publicly about requirements for AvMA panel membership, common pitfalls and how to overcome them as well as other matters relating to panel.
To consider client complaints about panel members to determine whether the threshold for disciplinary action under AvMA’s Panel procedures is met.
To manage disciplinary procedure for AvMA Panel members, identify and liaise with adjudicators, prepare documentation, set up the hearing.
To manage appeals against rejection of an application for accreditation/reaccreditation, liaise with adjudicators.
To keep on top of any government, regulatory or other policy changes which may affect the way in which patients can access justice, recover damages and seek redress for adverse clinical outcomes, as well as any improvements or impediments to lawyers undertaking this work.
To develop and grow the AvMA panel accreditation and Certificates Competence scheme membership; to identify cost efficiencies and maximum engagement with AvMA accredited panel solicitors.
Any other duties associated with the role.
2. Skills and Experience
Administration of the AvMA Panel
The bulk of the administration and management tasks do not require specialist skills; however, assistance is provided by the PA to the CEO when required.
AvMA has a Customer Relationship Management (CRM) driven computer system throughout the organisation, the introduction has been phased and the applicant should be confident enough with sufficient IT skills to onboard the new system. The CRM works with Microsoft Dynamics 365 a data driven software solution which is intended to manage, track and store information. AvMA considers IT to be an ongoing commitment and the new panel accreditation manager should be willing to consider ways in which AvMA can maximise the impact of the CRM to improve services and data collection on key issues identified from panel related activities.
Tasks such as updating and preparing new panel application documents and report forms will require medical and legal input, the panel application interview process will involve discussions about topical medico legal issues and for this reason the post would suit someone who has a legal background, ideally qualified as a solicitor or barrister, preferably with clinical negligence accreditation. A a medical background would be helpful.
Assessment of new applications, interviews and dealing with correspondence
The Panel Accreditation Manager is primarily responsible for the assessment of new panel accreditation applications.
The role of Panel Accreditation Manager would suit someone who has practised as a claimant clinical negligence lawyer who is looking to draw on their expertise and experience in a new role.The successful applicant should be confident in assessing former peers and colleagues in a fair and impartial way.
The nature of this work is such that the Panel Accreditation Manager can come into possession of sensitive information, discretion and respecting confidentiality are key qualities for this role.
Reaccreditations
Reaccreditation assessments are done internally by the Panel Accreditation Manager, occasionally assistance can be provided by members of the internal panel assessment team.
AvMA aims to make reaccreditations more straightforward for practitioners and the new appointee will be expected to liaise with the profession to understand where they consider the biggest hurdles to reaccreditation lie and to consider how these can be overcome without compromising standards.
AvMA receives a minimum of 15 applications for reaccreditation per annum, however numbers are usually considerably higher, up to 30 per annum.It is thought that the reaccreditation process could be designed to be more streamlined and user friendly for both the applicant and in house.
Other AvMA Panel assessments
In addition to assessing AvMA panel applications and reaccreditations the Panel Accreditation Manager will need to assess applications from accredited panel members who have changed firms.
Change of firm applications tend to be straightforward if the applicant has been on the panel for some time and is going to a firm where there is another AvMA panel member but the process is more in depth for those going to a firm which does not have another AvMA panel member. The Panel Application Manager needs to be confident that the new firm can meet the minimum standards and supervision requirements required of a first time panel application.
There are about 5 applications for changes of firm rising to a maximum of 10 per annum.
Interim Reviews
From time to time first time applicants may demonstrate that they largely meet the core criteria for AvMA Panel membership but there may be some areas that require improvement.In those cases, AvMA can award the applicant AvMA panel status subject to a review sometime later.The Panel Accreditation Manager is responsible for following up that review and examining progress made.The review is an opportunity to identify if the applicant has succeeded in strengthening the areas of weakness identified.If they have not, they risk losing their AvMA panel status entirely.
There are about 3 interim reviews per annum, currently not exceeding 6.
3. Other
To support the Events Department’s quality initiatives and to suggest continuing improvements where needs arise.
To undertake other duties commensurate with the post as may be required.
Deputise for the Head of Events when necessary
The client requests no contact from agencies or media sales.