Communication assistant jobs

About the role:

This is a rare opportunity to build something from the ground up and see the direct impact of your work on people experiencing homelessness across London. As our first Philanthropy and Major Gifts Officer, you will work closely with the Assistant Director of Fundraising to bring our new strategy to life, shaping how we engage major donors and grow a powerful community of supporters who are motivated to stand alongside Single Homeless Project (SHP) and our clients. Every relationship you build and every gift you secure will help create real opportunities for our clients to move away from homelessness and towards safety, stability and independence.

You will take the lead in developing and managing meaningful relationships with major donors, creating thoughtful and engaging journeys that bring them closer to our work and the difference it makes day to day. Alongside nurturing existing supporters, you will identify and secure new funding opportunities, building a strong and sustainable pipeline of donors and driving forward this new area of income generation within the team. Working collaboratively across SHP, you will connect philanthropists with our services in a way that feels personal, impactful and rooted in the realities of our work, while contributing to the wider fundraising targets that enable us to keep delivering life changing support.

Hybrid working for us means a mix of in office working in Kings Cross and home working. Currently two days in the office (usually Wednesday and Friday) with the rest from home. 

About you:

• You have experience building relationships with donors, supporters or partners, and know how to turn those relationships into meaningful income or long term support.
• You’re a confident communicator, able to bring a cause to life through conversations and written content that genuinely connects people to impact.
• You’re proactive and driven, comfortable spotting opportunities, growing a pipeline and following through to secure results.
• You’re organised and detail focused, able to manage multiple relationships and keep accurate records using CRM or similar systems.
• You’re motivated by purpose and excited by the chance to help shape and grow a new area of fundraising that directly supports people experiencing homelessness in London.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Please note we will be reviewing applications and inviting suitable candidates to interview online via Microsoft Teams as applications are received. Therefore, please submit your application as soon as possible as we reserve the right to close the advert as soon as a suitable candidate is identified. 

Suitable candidates will be invited to a second stage interview.

This post will require a Basic DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. 

Management Accountant 

Permanent

Salary: £45,000-£50,000

London N1

Full time – 37.5 hours a week 

We're a hybrid working employer, meaning you're required to come into the office at least 2 days per week currently Tuesday, and Wednesday or Thursday.

Closing date: 5pm, Friday 19th June 2026

First Interviews: w/c 6th July 2026

Second interviews: w/c 13th July 2026

An exciting opportunity for a Management Accountant has arisen at World Cancer Research Fund (WCRF). 

World Cancer Research Fund champions the latest and most authoritative scientific research from around the world on cancer prevention and survival through diet, weight and physical activity, so that we can empower people to make informed lifestyle choices to reduce their cancer risk.

We are seeking a management accountant to take responsibility for producing the UK monthly management accounts pack (from journals to financial statements), culminating in a presentation for the board of trustees. Additionally, to assist in the annual audit and work with the US based assistant controller on cash reporting, direct mail analysis and any ad hoc projects.

The successful candidate will have a professional accounting qualification (finalists accepted). Strong analytical skills and attention to detail is key, as is proficiency in financial software and advanced Excel skills. Candidates will need to have knowledge of financial regulations and reporting standards and an understanding of the Charity SORP. Proven ability to manage multiple tasks and meet deadlines effectively, as well as strong communication skills to present financial data clearly to stakeholders would be an advantage. 

At WCRF, using AI to work smarter and deliver greater impact is part of everyone’s role and candidates should be open to exploring new, and more efficient, ways of working through the use of AI.

Application Details:

If you are interested in this role and feel you possess the necessary requirements, please submit a current CV and covering letter (maximum 2 pages) by the closing date. You must have current right to work in the UK.

Please note: Your cover letter should highlight how your skills and experience will benefit WCRF and equip you for the role.

Due to the high volume of applications we receive, we are only able to provide feedback to shortlisted candidates. If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. 

ob Title - Social Work Assistant

Contract - Permanent

Hours - 25 hours per week

Salary - £21,496.43 per annum (FTE £30,095.00)

Location - London Borough of Hillingdon, with flexibility for home working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

Duties of the role

To facilitate exchanges of information (letterbox and virtual communication) for the child between their birth family and their adopted family to enable the child to feel accepted within their new family whilst enabling him/her to feel comfortable in acknowledging their identity and giving them reassurances about their birth family.

To assist with finances and the paying and tracking of invoices and other payments associated with the adoption team.

To work as part of the wider Adoption administration team to support the smooth and efficient day to day running of the Adoption office (Hillingdon),

To work alongside the adoption social workers assisting them with their roles of both family finding and post adoption support as needed.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 30th June 2025

Interview Date: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Role Purpose

To ensure the organisation runs professionally and smoothly through maintaining its financial and accounting control functions in line with policies and requirements, and that financial information for internal and external use is available and accurate.

Role Overview

This role will be located at Salford Students’ Union. Working arrangements are hybrid. The majority of the day will be spent working on systems, and will also be a key point of contact for non-finance colleagues. The team are supported by a shared finance leadership structure operating across three Students’ Unions in Manchester. The key systems are Soldo (expenses), Approval Max (purchase orders), Square (EPOS) and Xero (accounting). The team are also working on a review of systems and may be making system changes in the coming months. There will be an opportunity in the coming months to gain experience of system and process development.

Main Responsibilities and Activities

• Accounts Payable/Receivable:
  • Processing invoices, matching purchase orders, reconciling central billing statements and following up on payments.
  • Ensuring credit notes have been authorised and properly coded (including VAT), following the process from purchase right through to payment.
  • Sales ledger and commercial services support, including raising sales invoices, debt chasing and reconciliation of the daily sales postings between the EPOS system and accounting software.
• Expenses: Managing and processing student group & employee expense claims.
• Payroll: Preparing monthly payroll information for submission to the external payroll provider, including collating casual staff time sheets and all starter and leaver information.
• Month end processes: ensuring all ledgers are closed in line with the month end timetable, contributing to month processes such as expenditure accruals.
• Balance sheet: Reconciling key control accounts including bank accounts, sales postings, credit cards, Soldo card transactions and supplier statements monthly.
• Treasury management: Bank liaison (including updating mandates, signatory details, etc), bank reconciliations, posting of bank receipts and payments.
• Audit: Responding to audit sampling transactional related requests for information.
• Systems: Ownership of key finance system processes and contributing to the development of new finance processes.
• Other finance duties: other finance duties commensurate with the level of the role.
• Liaison with managers and staff members regarding spend against budgets, and payroll enquiries.
• Liaison with finance team members regarding process improvements and new requirements.
• Working with the Student Opportunities team to ensure a high quality finance service is offered to student groups Develop and maintain relationships with colleagues throughout the Union, University and other external partners.

Person Specification

Knowledge and Experience

• Experience of working with finance and connected systems such as EPOS and expenses.
• Either AAT or qualified by experience in a transactional finance role.
• Previous experience of working in a transactional finance role supporting activities such as:
  • Purchase ledger
  • Sales ledger
  • Expenses
  • Balance sheet reconciliations

Skills and Abilities

• Attention to detail: accuracy in data input, ensuring correct accounting treatment for all financial transactions.
• Communication: the ability to communicate key finance processes to non-finance colleagues and offer a great finance service to colleagues and students.
• Organised: ability to manage own time effectively ensuring all key financial deadlines are met.
• Managing queries: ability to investigate and resolve queries from non-finance colleagues as they relate to the scope of the role.
• System focused: adapts easily to new systems and is able to troubleshoot system challenges and issues.

Values and Behaviours

• A demonstrable commitment to Salford SU’s values, mission and purpose.
• A strong commitment to championing equality, diversity and inclusion.
• Comfortable working in a democratic, student-led environment and being an enthusiastic advocate for student voice and representation.

Company Secretary Team Assistant

3-Month Fixed Term Contract
Canary Wharf | Hybrid Working (1-2 days in the office per week)
Annual Salary: £38,000 pro rata
⏰ Start Date: ASAP

An exciting opportunity has arisen for an organised and highly professional Governance & Board Support Coordinator to join a leading corporate governance function within a fast-paced and collaborative environment.

Sitting within the General Counsel Directorate, the Corporate Secretariat team provides high-quality governance support to senior leadership and Board members. This role will play a key part in ensuring the smooth running of Board and Committee activity while delivering first-class administrative and operational support to senior stakeholders.

The Organisation

This role is with a UK workplace pension scheme established by the government to help employers provide pension savings for their employees. It offers low-cost retirement savings options and supports automatic enrolment, helping millions of workers save for retirement across the UK.

The Role

Working closely with the Company Secretary team and senior leadership, you will provide proactive and confidential support across a broad range of governance and administrative activities. This is an excellent opportunity for someone who thrives in a fast-moving environment, enjoys managing multiple priorities, and is confident engaging with senior stakeholders.

Key Responsibilities

• Provide administrative and operational support to the Company Secretariat team
• Manage complex diaries and coordinate meetings for Non-Executive Board Members and senior stakeholders
• Organise Board and Committee meetings, including logistics, agendas, papers, and catering
• Manage inboxes effectively, prioritising urgent matters and drafting responses where appropriate
• Handle confidential information with professionalism and discretion
• Coordinate travel and accommodation arrangements
• Support onboarding and induction processes for new starters
• Manage expenses, purchasing requests, and record keeping in line with internal procedures
• Build strong working relationships across the organisation, including Board-level stakeholders
• Support projects and discrete pieces of work on behalf of senior leadership

Essential Professional Experience

• Previous experience providing high-level administrative support within a busy office environment
• Strong organisational skills with the ability to manage multiple priorities independently
• Experience supporting senior executives or Board-level stakeholders
• Excellent interpersonal and communication skills
• Strong attention to detail and ability to work with discretion and confidentiality
• Confidence using Microsoft Office and learning new systems quickly
• A proactive, solutions-focused approach with strong judgement and initiative

The Role

This is a great opportunity to join the Law Society Library team, leading on the development of our collections and shaping a high quality, responsive legal collection and research service for our 200,000 members.

The successful candidate will play a key role in delivering our legal enquiry service, handling varied research requests for cases, legislation, precedents and more. Your expertise will maintain the integrity of our unrivalled collection of current and historic law, ensuring it meets the evolving needs of the legal community we serve.

The Law Society is the membership body for the legal profession and our members are at the heart of what we do. In this role, you will work directly with them to deliver excellent research and collection services that support their legal practice and professional excellence.

Please refer to the job description for additional information.

What we're looking for

You will have proven experience of legal information enquiry work and of research using hardcopy and online databases.

You will have strong analytical skills to assess collection needs and make informed decisions based on your extensive knowledge of current UK legal information resources.

Your positive professional attitude and proactive approach, will enable you to take the lead on collection development projects, adapt to new challenges and take the initiative with creative solutions.

With excellent communication skills and customer service experience, you will confidently work with our members and colleagues to deliver our fantastic professional enquiry service to the large membership of solicitors across England and Wales.

What's in it for you

Hours: 25 hours per week

Contract: Temporary until September 2027. Expected start date of August 2026.

Salary: £29,209 full-time equivalent (19,472 Pro Rata)

Department: Finance

Location: 1 Northgate Road, Middlesbrough, TS5 5NW

The Senior Finance Assistant and Payroll Administrator will provide financial administrative support for the Finance Team, and the payroll function for the organisation, allowing appropriate information to be provided to stakeholders at all times.

You will support the implementation of our Finance strategy and have empathy for the work of Teesside Hospice.

You will assist in providing a communication link between the Finance Department and other departments who rely on robust support.

You will work closely with the Financial Controller to ensure the effective day to day operation of your duties, thus allowing The Financial Controller to prepare timely, complete and accurate management accounts. A large element of the role involves taking the lead on the purchase ledger system. The role also involves other aspects such as daily logging of donations, weekly reconciliation of lottery membership records, bank reconciliations, submitting Gift Aid claims and more outlined in the duties section.

You will lead in preparing, running and finalising the payroll for companies in the Teesside Hospice group. You will be the payroll link between the Finance Department and other departments who rely on our support. You will work closely with the Financial Controller and Group Director of Resources to ensure the effective day to day operation of the payroll, thus allowing for accuracy of payments to staff alongside meeting all of the necessary regulatory requirements i.e. apprenticeship levy, SMP, auto enrolment.

You will be highly organised and able to work to deadlines, working independently as well as collaborating as part of a team.  An enjoyment and appreciation for attention to detail is essential.

We endeavour to exceed customer / donor expectations by delivering high quality of customer service and adhere to all policies and procedures.

As part of our committed Team environment, the working atmosphere is friendly and supportive.

At Teesside Hospice, we believe in making every moment count. Our team is dedicated to providing exceptional, specialist care and support to patients and their families during challenging times.

People are at our core. We offer a supportive environment with opportunities for professional growth and development and are always aiming for the highest standards and working environment. Our teams work positively together, collaborating to ensure our patients get the best care, and staff enjoy a fulfilling career knowing they make a real difference in people's lives.

Our values are Compassionate, Skilled, Accountable, Trustworthy and Principled - working here means being part of a community that focuses on empathy, respect and teamwork. We're there for everyone who needs us and are on a mission to change the way society and healthcare systems care for people.

Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine.

Closing date for applications is 25th June 2026, but we reserve the right to close the advert earlier if we have a high volume of applications.

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

This role requires a DBS check. We will do this for you.

Oxford Hospitals Charity is seeking an organised, collaborative and engaging individual to join our Major Gifts Team working across the Oxford University Hospitals NHS Foundation Trust to make a tangible impact on the lives of patients and staff.

The Major Gifts & Trusts team plays a key role in securing significant income from individuals, charitable trusts and foundations to support transformational projects across our hospitals.

The role is central to ensuring fundraising activity runs smoothly and efficiently, helping to coordinate projects, maintain accurate records, manage donor and internal queries, and support engagement across the wider charity and NHS teams.

Join our small but impactful team to support our donors in funding projects that significantly improve patient care, and contribute to groundbreaking research, staff development, and training.

Bexley Voluntary Service Council (BVSC) has been supporting the local Voluntary and Community Sector (VCS) in Bexley for over 60 years. Throughout this time, BVSC has continually evolved in response to local need, sector challenges and wider changes in public policy. Today, BVSC plays a central role in strengthening the local voluntary sector, connecting organisations, amplifying community voice and enabling organisations across Bexley to be resilient, connected, and able to provide high-quality, impactful services to residents.

Why Work for Us:

• Hybrid working

• Additional Birthday Day off

• Flexitime and TOIL

• Pension employer contribution 6%

• Two volunteering days (pro rata)

• 25 days annual leave plus bank holidays (pro rata)

• Access to the Blue Light Card

• Ongoing training and professional development opportunities

• A positive, inclusive team culture where your ideas are valued

• Enhanced maternity/paternity pay

• Employee Assistance Programme

We’re looking for a proactive and compassionate individual to help grow and support Bexley’s new Direct Payment Support Service.

In this varied role, you’ll be the first point of contact for enquiries, supporting people through the PA registration process, carrying out compliance checks, and maintaining accurate records. You’ll also help keep the PA Register up to date, monitor training compliance, and ensure residents and applicants receive clear, timely support.

You’ll work closely with our partners, respond to enquiries via phone and email, triage requests, and help match people with the right support. This is a great opportunity for someone who enjoys organisation, problem-solving and working with people from diverse backgrounds.

We’re looking for someone with strong admin and communication skills, a person-centred approach, and the ability to manage a busy workload with attention to detail.

Join us and make a real difference to people’s independence and wellbeing in Bexley.

Specialist Teaching Assistant (STA) – Autism / SEND

We are Ambitious about Autism, a national charity with a clear goal: to create a world where autistic children and young people are heard, included and supported.

We are looking for patient, empathetic and resilient LSAs to join our Ambitious College in Tottenham. The age group of our learners is from 16 to 25 years and all learners have a primary diagnosis of autism.

• Full time, permanent (term time only)
• Hours: 9am – 4.30pm
• Salary: £26,936 to £27,165 per annum
• Location: Capital City College, Tottenham, N15 4FY
• Start date: September 2026

The role:

This is a role where no two days are ever the same! Some days can be very challenging, but they can also be incredibly rewarding. As a STA, you will be working on a 1:1 basis with our autistic pupils and assisting them with:

• Access learning
• Developing communication, confidence and independence
• Celebrate progress - however big or small
• Take part in community based activities like swimming and work experience
• Responding to behaviours of distress with patient and supportive care
• Supporting pupils with personal care
• Helping our pupils feel safe, understood and proud of themselves

Why join us:

• This is a term time only role (yet you are paid across 52 weeks!)
• You will be placed on a training programme when you join the role with continued CPD
• Be part of a warm, supportive and collaborative team
• Progression opportunities to grow your career in SEND
• Be part of a national charity with a clear mission and shared values
• Varied, meaningful work with real impact
• Access to staff discount schemes, including Blue Light Card eligibility
• Full benefits package is on our website

Ambitious About Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious About Autism is committed to safeguarding and promoting the welfare of children and young people, and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search may be carried out in line with Keeping Children Safe in Education.

The safeguarding responsibilities of the post are as per the job description and person specification.
Whether the post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Occupational Therapist / Speech & Language Therapist

London SW18 1FZ
Full-time / Part-time / Term-time only
NHS Band 5 – Band 7 (depending on experience)

About the Role

BeyondAutism is looking for passionate and dedicated Therapists, Occupational Therapists (OTs), and Speech & Language Therapists (SaLTs) to join our specialist multidisciplinary team supporting autistic children and young people.

This is an exciting opportunity to work within a collaborative transdisciplinary model where therapy expertise is embedded into everyday classroom practice. You will play a key role in helping learners develop communication, sensory, motor, and independence skills in a supportive and rewarding environment.

Whether you are newly qualified or an experienced clinician seeking progression, we welcome applications across Band 5 to Band 7 levels.

Key Responsibilities

• Deliver individual and group therapy interventions
• Complete specialist assessments and develop therapy programmes
• Support autistic learners to achieve communication, sensory, motor, and independence outcomes
• Work collaboratively with teachers, Behaviour Analysts, and wider multidisciplinary teams
• Coach and support classroom staff in implementing therapy strategies
• Produce high-quality clinical records, reports, and recommendations
• Contribute to annual reviews, EHCP outcomes, and transition planning
• Maintain safeguarding, clinical governance, and professional standards
• Band 6/7 clinicians may supervise junior therapists or therapy assistants

About You

Essential

• Recognised Occupational Therapy or Speech & Language Therapy qualification
• HCPC registration (plus RCSLT membership for SaLT applicants)
• Experience working with autistic children and young people
• Strong assessment, communication, and clinical reasoning skills
• Experience working within multidisciplinary or interdisciplinary teams
• Understanding of safeguarding, clinical governance, and evidence-based practice
• Ability to adapt therapy approaches to meet learner needs

Desirable

• AAC experience
• Sensory Integration training
• Knowledge of EHCPs and annual reviews
• Experience delivering training to staff, parents, or carers
• Service development experience
• Relevant post-qualification training (e.g. Zones of Regulation)
• Membership of Clinical Excellence Networks (CENs)

Benefits

• Competitive NHS Band 5–7 salary
• Pension scheme with employer contributions up to 5%
• Term-time only opportunities available
• 25 days annual leave plus bank holidays (pro rata for part-time staff)
• Additional annual leave with length of service
• Season ticket loan scheme
• Bicycle purchase loan scheme
• Ongoing CPD, supervision, and career progression opportunities
• Supportive and collaborative working environment

Working Hours

37.5 hours per week
Monday to Friday, 8:45am – 4:45pm
(30-minute lunch break)

Occasional evening meetings or events may be required.

Safeguarding

BeyondAutism is committed to safeguarding and promoting the welfare of children and young adults. All successful applicants will be subject to an Enhanced DBS check and safeguarding procedures.

JOB TITLE: Retail Manager

LOCATION: Alderley Edge

DATE WRITTEN: May 2026

ACCOUNTABLE TO: Retail Area Manager

PRIMARY PURPOSE:

To manage an Age UK Cheshire Charity Shop located in the Cheshire area, ensuring efficient and effective management of colleagues, volunteers, premises, sales, and stock to provide a high-quality retail service in relation to agreed performance targets. 

To achieve the maximum potential of funds for Age UK Cheshire by achieving charity retail standards and community engagement.

To ensure all appropriate standards of security and health and safety are met. To organise and manage the day-to-day operations of the store including effective communication with the Head of Retail and reporting of relevant data.

Main Duties:

1. To ensure that the Age UK Cheshire Charity Shop achieves required standards of performance and agreed sales targets:

§  Maximisation of sales through stock rotation, correct pricing, brand awareness and merchandising, to use the full potential of the stock available to you.

§  To gain Gift Aid on eligible donations to Age UK Cheshire to maximise funds for the charity in line with HMRC guidelines. This includes signing up new donors to the scheme and selling stock accordingly.

§  Responsible for managing, training, and developing the Assistant Retail Manager to achieve pre-set objectives.

§  Support, train, and coordinate the work of volunteers in the shop as required.

§  Working with the Assistant Retail Manager to ensure that the shop complies with all the relevant legislation, trading standards and health and safety.

§  Ensuring stock from donors is correctly received and stored within the shop. Working with the Area Retail Manager to make certain of timely collections and suitable deliveries to merchandise appropriately and safely.

§  Administrative systems and working practices to include daily and weekly sales reports, charity log and financial information.

§  Identify stock which can maximise income when sold via e-commerce, auctions, or other sales opportunities.

§  To plan and prioritise special promotions, seasonal adjustments, and sale events.

§  Ensuring professional signage throughout the shop; to be clear and on brand.

§  Engage with the Retail Operations Manager regularly to create a cohesive working relationship with the wider retail team in order to gain support and advice

2. Maintain a high level of commercial awareness by staying informed of sales trends, stock position and local competition.

3. To work as a member of the wider retail team to ensure that all shops across the region are covered appropriately. Have a flexible approach to days worked and location, to provide support to other colleagues and providing holiday cover for the Assistant Retail Manager.

4. To participate in recruitment, induction, training and deployment of colleagues and volunteers. To work with other organisations when necessary to ensure compliance with all legislation and good practice.

5. To develop and manage “designated volunteers” through appropriate training and development, to ensure that they can take responsibility for the running of the shop in the absence of paid colleagues, including holiday cover if necessary.

6. Implement the highest standards of customer care and service.

7. To maximise income by participating in fundraising and trading opportunities.

8. To take responsibility for the shop to implement shop procedures, as follows: -

§  To act as a key holder at an assigned location

§  To prepare the shop for opening by the correct time

§  To close the shop at the correct time and ensuring the shop is secure before leaving

§  To assist in the acquisition of donations including furniture and to liaise with the Area Retail Manager on collection and delivery procedures

§  To sort, prepare and price stock to in line with charity retail processes.

§  To present stock in the sales area to the agreed standard

§  To recruit, train, organise, supervise, and care for the welfare of colleagues and volunteer helpers

§  To reconcile the cash register, banking and to work to Age UK Cheshire’s financial policies and procedures

§  To complete paperwork as necessary, to include use of information technology on computerised systems

§  To carry out Age UK Cheshire’s policy on Health and Safety of colleagues and customers, including all manual handling policies and procedures for goods and furniture, emergency and accident procedures, trading standard policy, refunds and exchange policy.

9. To use initiative to ensure any issues in the shop are resolved quickly and effectively. To follow the correct reporting procedure to inform the Health & Safety Manager of any problems or concerns.

10. To understand and achieve daily/weekly/monthly/annual targets which will be reviewed regularly with the job holder. To undertake performance related reviews with Assistant Retail Managers as required.

11. To be a role model for Age UK’s mission statement and values and to understand how the role of a Retail Manager complements this.

12. To undertake such duties as may from time to time be reasonably requested by management within the flexible definition of the post.

AGE UK CHESHIRE

RETAIL MANAGER - PERSON SPECIFICATION

Essential Criteria:

- strong communicator with the ability to deliver team messages, deal with customer issues and resolve problems with firmness and fairness.

- ability to understand and interpret financial information in order to manage shop performance outcomes.

- good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.

- the ability to recognise stock potential in order to generate income and the importance of attractive presentation.

- supervisory experience with the ability to motivate, inspire and lead a team.

- IT literate

- ability to travel freely between shops (ideally full driving licence and use of a properly insured vehicle during work hours).

Desirable Criteria:

- basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks to include items that sold under Health & Safety regulations.

- proven retail experience

- experience of working with volunteers.

- general understanding/empathy with the aims of the organisation.

Processing stock deliveries will regularly involve carrying and moving heavy stock.  You will also be on your feet for long periods of time.  On occasions you may be required to work on your own within the shop.

AGE UK CHESHIRE

RETAIL MANAGER - ADDITIONAL INFORMATION

The organisation currently operates 9 charity shops and has ambitious plans to open more charity shops which all help to provide funds for the charity to deliver its services for older people in Cheshire, as well as being a location to promote Age UK Cheshire services.

All Age UK Cheshire shops sell unwanted household and personal goods donated by the public and other commercial companies. The success of the shops is dependent upon achieving a regular adequate supply of donations.  Age UK Cheshire shops have established a reputation for selling good quality items, well presented and at reasonable prices. 

The shop staffing structure is supported by volunteer helpers.  They do not receive any payment other than the reimbursement of their exact travel costs from their home to the shop. 

The shops are all expected to trade profitably. Their function is to provide income to the organisation. Each shop is given a weekly sales target to achieve to produce a targeted net profit once rents and other costs have been deducted.

Each shop has a mixture of staff and volunteers covering a 6- or 7-day working period.  The Retail Manager will be supported by an Assistant Retail Manager working flexibly to provide cover at the shop. At times you might be asked to cover other shops depending on staffing issues, so flexibility is a must. Volunteer support is key to the success of the operation and development of “designated volunteers” who can take responsibility for the shop, during some periods of staff absence. 

Location: Shop Base – Alderley Edge. You may be required to cover other shops on an ad hoc basis.

Hours: 36.25 hours per week, worked over 5 days Monday to Sunday.  Hours are required to be flexible to ensure that the shop is staffed appropriately.  There may be a requirement to travel between shops.  In exceptional circumstances you may be required to work 6 days per week. The role will require working over the Christmas period and potentially all bank holidays.

Salary:  £25452.03 per annum (£13.50 per hour).  Overtime payments can be paid for exceptional circumstances where additional days have been worked.

Pension: Age UK Cheshire has an automatic enrolment workplace pension scheme in place for eligible employees.

Leave: 25 days’ leave per annum (plus Bank Holidays) rising after 5 years’ continuous service by one day per year (pro rata) to a maximum of 30 days’ leave after 10 years.

Contract: All new staff are subject to a three-month probationary period. 4 weeks’ notice is required to terminate employment by either side i.e., the employee or Age UK Cheshire. During the probationary period, one week’s notice is required by either side.

Health Care: All staff will automatically join the Age UK Cheshire’s Health Care Cash Plan and will be entitled to receive healthcare benefits.

Criminal Disclosure:  Basic DBS Check applicable for this post.

Age UK Cheshire is a Mindful Employer and positive actions will be taken to ensure that people will not be excluded from working for Age UK Cheshire because of their age, race, ethnicity, faith, marital status, sexual orientation, gender, physical or mental health.

Registered charity no. 1091608

This is an exciting opportunity to take on a strategic, outward-facing role where you will build partnerships, develop new opportunities to expand our reach and impact.​​

�� What you’ll be doing

• Leading the expansion of F4YP services into new geographical areas

• Building strong relationships with schools, local authorities, and partners

• Creating referral pathways to increase access for children and families

• Identifying opportunities and supporting funding bids and proposals

• Strengthening local systems to better support young people’s wellbeing

• Raising the profile of F4YP across new communities and networks

�� What we’re looking for

• Experience in partnership building, outreach, or service development

• Strong communication and relationship-building skills

• Experience contributing to funding applications or commissioned work

• Ability to think strategically while delivering results

• A proactive, confident individual who thrives in a growing environment​

�� Bedford / Hybrid (Beds, Herts, Cambs) | ⏰ Full-time | �� 3-year fixed term | Working pattern: 9-day fortnight (one day off every two weeks

Job Title: Senior Customer Services Advisor
Hours: 37.5 hours per week
Contract: Permanent
Salary: £38,022 per annum
Area of operation: Resident Services
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing, GU7

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub.

As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries.

In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment.

As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role.

We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Closing date for applications: 12pm on Friday 5th June 2026
Interviews: Thursday 11th June (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.