• Are you looking for volunteer roles ?

    Go to volunteering section

120

Communication lead jobs in tunstall, stoke on trent

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 p.a.
Full training will be provided and you will be working as a part of an approachable and supportive team in a rewarding environment
Posted 5 days ago Apply Now
Top job
Westminster Foundation for Democracy, Remote
£44,500 - £49,500 per year
WFD is looking to for a Commercial Manager with significant strategic experience in Procurement and Contracts
Posted 1 day ago
Top job
Poverty Truth Network, Remote
£50,500 per year
Seeking a dedicated, experienced and enthusiastic operations manager to help make poverty a thing of the past in the UK.
Posted 1 week ago Apply Now
Closing in 7 days
Khulisa, Remote
£46,000 - £49,500 per year
Are you a fundraising professional looking for the right cause to inspire your next career move? This leadership role could be the one!
Posted 3 days ago Apply Now
Closing in 4 days
eoa (Employee Ownership Association), Remote
£65,000 per year
Are you ready to lead the charge in amplifying our influence, driving our impact, and accelerating sector growth?
Posted 1 week ago Apply Now
Amala Education, Remote
£50,000 - £55,000 per year
Join Amala, an ambitious international non-profit, as our newly created Head of Fundraising, and play a pivotal role in tripling our impact.
Posted 6 days ago
Closing in 2 days
Kinship, Remote
£45,000 - £55,000 per year (plus LW of £3,406 if applicable) (pro rata)
Kinship is looking for a senior HR leader to ensure effective and seamless delivery of our People function and embed our values
Posted 1 week ago Apply Now
Closing in 3 days
International Needs UK, Remote
£43,000 - £50,000 per year
We are recruiting for a Finance Manager to lead our finance function and enhance operational excellence.
Posted 2 days ago Apply Now
Closing in 7 days
Animals Asia, Remote
c.£40,000 potential for flex - please discuss
Posted 1 week ago Apply Now
Page 3 of 8
Stoke-on-Trent (On-site) 2.51 miles
£25,731 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

You will have:

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2.  Some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

  • Bereavement leave
  • Smart casual dress
  • Company pension scheme
  • Cycle to work scheme
  • Health & wellbeing programme
  • Birthday leave after 3 months service
  • Employer funded cash health plan
Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: 15 May 2025
Closing date: 14 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Advocacy