Communication manager jobs in bedford, central bedfordshire

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue.

We’re looking for a Senior Face to Face (F2F) Fundraising Manager to join our Face to Face Fundraising team. This is a fantastic opportunity within the RNLI to play a vital role in developing and growing the RNLI in-house F2F Fundraising team to reach the ambitious targets we have ahead. This role manages a team of F2F Managers who each lead a team of F2F fundraisers signing up regular supporters within a defined geographical area and raise vital long-term funding for the charity, as well as delivering lifesaving water safety messaging. The role is part of the F2F Senior Management Team, supporting the team’s development through leading projects that drive forwards team performance.

Your role

As a Senior F2F Fundraising Manager, you will be tasked with focus on the following areas:

• Recruit, train and manage a geographically diverse group of direct reports. Develop and motivate direct reports to deliver key messages, campaigns and products within the F2F strategy.
• As a senior manager in the F2F fundraising team (200+ staff), continue to develop and maintain a positive high-performing culture to ensure the team are performing at their best and developing. Drive continuous improvement across all KPIs.
• Construct and monitor financial and performance reports to ensure budget & KPIs are met, reforecasting where necessary.
• Develop a positive safety culture by identifying and managing risks to health and safety and safeguarding.
• Oversee compliance & complaints to ensure RNLI F2F fundraising adheres to best practice.
• Lead the delivery of selected team projects from initiation to completion, working with colleagues both within the F2F team and the wider organisation to provide the plans, processes and tools needed for the team to achieve their objectives. Develop solid relationships and partnerships with internal and external stakeholders across the UK and Ireland.

About you

Leading a frontline team, you’ll have excellent communication skills and people management capabilities, with a proven track record of achieving fundraising targets. You will be a strategic thinker, with the ability to use your networks to ensure that plans are executed well and future opportunities are maximised to drive both the volume and value of new supporters.

You’ll be a role model to others, displaying behaviours that inspire respect. You’ll look after your people so they in turn can look after our donors, by displaying a passion to lead, manage and motivate a diverse team who engage with the public. You’ll be positive, confident, determined resilient and naturally outgoing. You’ll be a self-starter who can lead an energetic and innovative team to success.

You’ll be a team player with a pragmatic and solution-focused approach to problem solving and a calm attitude to prioritising a busy workload. Your strengths in planning and critical thinking will help you strike the balance between taking calculated risks where required and maintaining compliance to policies and sector regulations.

You’ll be flexible and prepared to work out-of-office hours with travel throughout the year. Substantial annual leave during the summer would not be practical for this role. This post requires a valid driving licence.

To be considered as the Senior F2F Fundraising Manager, you will need:

• Proven experience and success in leading a remote face-to-face fundraising team. This will either have been gained working for a charity or a fundraising agency
• Evidence of managing and motivating a team of paid staff or volunteers to achieve goals/targets
• Demonstrable experience of delivering projects that provide improvement to process
• Excellent communication skills and teamworking ethos
• Self-motivation and ability to create and prioritise own workload
• Knowledge of F2F charity sector, compliance and regulation
• This post requires a valid driving licence

For more information and to apply, please visit our jobs page.

Closing date: 4 January 2026.

Interview date: 12 January 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Westway Trust are seeking a dedicated and experienced Children Services Manager with a track record of managing a Good or Outstanding Oftsed rated Early Years’ service, who will be committed to supporting and enhancing the lives of children in the North Kensington community.

This role is key to positioning the Trust as a provider of affordable, vital and culturally appropriate services.  Reporting to the Senior Manager Learning, you will lead and manage on all aspects of the Trust’s nursery and crèche services, ensuring the highest standards of health, safety, safeguarding, and Ofsted requirements are met.  You will manage a team of full and part-time staff and will build strong partnerships with families and the local community. You will be a confident communicator working closely with statutory regulators, commissioners, partners and stakeholders.

If you have a passion for making a positive difference in young people lives, as well as developing and managing a team, this role could be for you.

This is a full-time post however job share will be considered

Key responsibilities of the role include but are not limited to:

• Manage the staff team to deliver the Nursery and Crèche services.
• Liaison with all relevant members of staff to ensure maximising the team’s opportunities for employment, personal and professional development and organisational engagement.
• Develop, monitor and review activities to ensure high standards of childcare and learning.
• Quality assure and develop and improve services to maintain and improve our Ofsted position.
• Attend budget planning with the finance team to ensure a full understanding of the budget; good budget management and a strong out-turn in line with the growth strategy.
• Keep appropriate records of all children and account for their social and individual developmental needs.
• Monitor and report against the delivery objectives of the service providing observation and feedback to Nursery and Crèche workers so that they can improve their own direct planning and delivery and qualifications.
• Provide data as required for reporting internally to your line manager and through the Trusts Governance, and externally.

Qualifications:

• Relevant qualification in childcare at a minimum Level 4.
• Level 3 Safeguarding qualification

Knowledge, Skills and Experience:

• Minimum 2 years’ experience of managing a Nursery with experience of all the relevant duties, monitoring, reporting and quality improvement.
• Experience of being the main contact for Ofsted.
• A track record of working collaboratively with colleagues, partners and stakeholders to develop successful partnerships, growth, and achieve joint success.
• Strong experience of planning ahead, scheduling, attention to detail and problem solving.
• Experience of managing staff and supporting their development.
• Experience of managing resources and budgets.
• Strong verbal and written communication skills and experience of writing reports.
• Knowledge of Safeguarding.
• Experience of delivering a service that demonstrates an understanding of different cultures.
• An understanding of the issues facing North Kensington and a track record of working alongside beneficiary communities (desirable)

The application deadline is Sunday 11 January 2026 when applications will be reviewed and shortlisted for interview.  However, we reserve the right to close the application early.  An early application is strongly recommended.

Please apply directly from our website.

We are looking for someone to join us for a maternity cover contract from February 2026 to March 2027.  In our London Office vet team as our Veterinary Nurse Manager overseeing and supporting our vet nurse teams across the organisation.  

What does this role do?

As a Veterinary nurse manager you will,
 

• Lead and manage including making any required changes to  the SAS and VSF funding schemes, supporting the team to manage their workload.
• Oversee the invoice management for payments relating to these schemes and liaising with the Head of Finance.
• Support the Senior Vet Nurses in managing the Emergency Trust Fund (ETF) and any exceptional funding agreed for veterinary care of dogs.
• Provide professional support to the veterinary nursing teams working within the rehoming centres supporting their individual professional development as well as the functions of the vet suites. 
• Oversee patient safety and continual improvement across all vet nurse teams.
• Liaise with wider DT departments (Operations, Communications and Customer Support Centre) to manage escalated complaints which may include difficult or sensitive situations.
•  Represent the clinical veterinary team in cross organisational projects as well as undertake project management work that aligns with our strategy. 

Please see the attached job description for further details.

Interviews for this role are provisionally scheduled for the w/c 5th January 2026.

Could this be you?

Someone with strong veterinary experience who is able to build relationships, manage others and is able to set high expectations. 

The role is part of the senior management team and involves working at the London office. It includes development of training programs along with the Learning & Development team and wider organisational connections. Representing the veterinary perspective at internal stakeholder meetings and representing Dogs Trust at external stakeholder meetings. Although this is primarily an office-based role, there may be clinical work required as necessary within our rehoming centres or for other teams.

About the team

The Dogs Trust Veterinary Department is a friendly team of veterinary nurses, veterinary surgeons and admin team working in the London Office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across 
our network of rehoming centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).

Amala’s mission is to use the power of education to transform the lives of young refugees, their communities, and the world. We deliver innovative learning programmes for displaced youth globally, including the world’s first internationally accredited secondary education programme for out-of-school refugee and crisis-affected young people, as well as Changemaker Courses in Peace-building, Ethical Leadership, and Social Entrepreneurship.

We’re seeking a strategic and driven Trusts & Foundations Manager to grow our global trust, foundation, and institutional fundraising portfolio. In this role, you’ll build and steward high-value donor relationships, secure six- and seven-figure grants, and work closely with our Education Programmes and MEL teams to craft compelling proposals and demonstrate impact.

Key responsibilities include:

• Cultivating and stewarding high-value partnerships with trusts, foundations, and institutional donors

• Securing six- and seven-figure grants that support Amala’s global programmes

• Developing compelling proposals, concept notes, and donor briefings aligned with funder priorities

• Managing reporting cycles and producing timely, high-quality submissions

• Collaborating with Education Programmes and MEL colleagues to align proposals with evidence and impact data

If you share our commitment to transforming education for displaced young people, we’d love to hear from you.

Learn more and apply: For detailed information on this role, including the full list of responsibilities, experience, and application instructions, please refer to the job description.

Closing date: Wednesday 7 January 2026, 12:00 GMT

To develop policy goals and recommendations in line with Women for Refugee Women’s (WRW) overarching campaigns strategy to improve the lives of women seeking asylum in the UK; to develop and deliver policy interventions such as policy briefings, evidence for parliamentary committees, responses to inquiries and consultations; to plan and carry out research projects for influencing purposes, ensuring that these are informed by and co-delivered with women in WRW’s network.

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources on the Experts by Experience Employment Initiative website.

About the Role

Reporting to the Head of Communications, you’ll join a small, creative, and supportive team working to make a real impact for Scotland’s seas. This is a maternity cover position, offering an exciting opportunity to step into a dynamic role where you can quickly make a difference.

You’ll help craft engaging digital content and drive public campaigns that raise awareness of seafood sustainability and marine protection — inspiring both people and policymakers to take action.

A key part of your work will be supporting collaborative external campaigns and finding imaginative ways to grow Open Seas’ reach and influence. From storytelling through film and design to building our online presence, your creativity will help showcase Scotland’s incredible marine life — and the urgent need to protect it.

You’ll contribute across a range of activities, from managing social media and improving SEO, to developing new website content and visual communications.

We’re looking for someone who’s agile, proactive, and comfortable working in a fast-moving environment. You’ll be a positive self-starter and a collaborative team player who enjoys bringing fresh ideas to life and adapting as priorities evolve.

This maternity cover role is a fantastic opportunity to use your digital and creative skills for good — contributing to progressive, solutions-focused campaigns that help shape the future of Scotland’s seas.

About Open Seas

Open Seas is a small environmental charity working in Scotland and beyond to promote environmental recovery in our seas and champion sustainable seafood. Established in 2016, we conduct environmental and policy research to inform consumers, markets and decision-makers as well as generate campaigns to drive positive change for the environmental health of Scotland’s seas. 

Are you an experienced content creator? Do you have excellent editing skills? Can you spot a good story and create engaging narratives for editorial? Are you familiar with publications processes? 

We are seeking a Communications and Content Editor to support our communications output across multiple channels, including production of the SLA’s flagship publication, The School Librarian. This new role will be pivotal to elevating our publication, and supporting strong narratives across our communications.This is a hands on role, with an opportunity to help shape our communications and TSL as we approach the SLA’s ninetieth year in 2027. 

You will be an experienced editor and content creator. Creative and with a strong eye for detail, you will be confident in overseeing the publications process, alongside copy-editing, proofing and commissioning content and associated administration. You will enjoy opportunities to apply your creative skills to creating interesting and engaging content to support our outputs. As we develop new ways of working, your insight and ideas will help support new activity. You will be comfortable working with a variety of stakeholders and happy to get stuck in as needed. Areas of work include managing production of The School Librarian journal which publishes three times per year, developing a strong understanding of the TSL audience, its circulation and readership figures to inform content development and identify opportunities to attract new subscribers. You will also contribute to digital communication and content strategy across the organisation, helping to determine the best platforms or channels for a variety of content types. While leading on TSL, you will also support content creation for our newsletters, website and social media, working with the Publicity and Partnerships Manager to determine the most appropriate format for different stories, features or news items.

The salary for this position is £24, 324.32 per anum (based on FTE £30,000) for 30 hours per week, and comes with a 6% employer pension contribution.

Find out more about the role including full job description and how to apply by downloading the job specification pack.  

Application deadline: 12th January 

Interviews will take place as follows:  

First round interview (online):  26/28th January  

Second round interview in person TBC:  3rd /4th February  

Applications without a covering letter will not be considered. No agencies please.    

Due to the volume of applications we cannot provide individual feedback. We really appreciate your interest. If you haven’t heard from us within four weeks of the deadline, it means we’ve moved forward with other candidates on this occasion. We encourage you to apply again in the future. Please note we may close recruitment early should the right candidate be identified.   

About Us

Literacy Pirates’ vision is for every child to have the literacy skills, confidence and perseverance to succeed at school and beyond. We provide free, after-school literacy support to children who are falling behind in class and who have fewer opportunities for additional support due to their personal circumstances than others. Founded in East London, Literacy Pirates’ programme now runs online and serves children anywhere in the United Kingdom.
 
Literacy Pirates is on an exciting journey of growth, rolling out our innovative learning programme to reach more children than ever before. An ambitious, fast-growing charity we have set ourselves a goal of reaching 3,000 children a year nationally, by 2030 compared with 650 this year. To support this, the fundraising team must double the charity’s revenue over the next four years, from £1million to £2million annually. 

This is an exciting opportunity for an ambitious Trust and Foundation specialist with a keen interest in developing strategy and a flair for building strong relationships with funders. You will be excited to play a pivotal role in the growth of this charity, knowing the huge impact every new grant will have on the number of disadvantaged young people we are able to support. You will have significant freedom to design and execute a strong growth-oriented trusts strategy.

What we're Looking for

• Proven track record of securing significant multi-year grants from trusts and foundations. 
• Strong grant-writing skills with the ability to produce clear, persuasive, and tailored proposals. 
• Experience using AI to generate proposals and grant reports time-efficiently. 
• Excellent relationship building and management skills, with experience engaging funders and external stakeholders. 
• Strong track record of prospect research using a mixture of techniques and strategies 
• Experience representing an organisation at events and conferences.  
• Strong numeracy and experience in preparing budgets for funders. 
• Highly organised, with the ability to manage multiple deadlines and priorities. 
• Familiarity with Salesforce or other CRM systems. 
• Commitment to safeguarding and the welfare of children and young people. 
• Commitment to the mission of improving outcomes for children from less advantaged backgrounds. 
• Knowledge of the education sector a plus, but not essential. 

Responsibilities

• Research and identify trusts, foundations, and other funding opportunities to grow Literacy Pirates’ funding base. 
• Develop a pipeline of high-quality funding applications to meet agreed income targets. 
• Write or generate compelling funding proposals and grant applications, drawing on organisational impact data and stories
• Place AI tools at the centre of routine content generation for applications and reports. 
• Build and maintain excellent interpersonal relationships with funders, ensuring effective stewardship at all stages. 
• Attend conferences and networking events, and arrange funder visits, meetings. 
• Track progress against targets and provide regular updates to the Head of Development.
• Provide support and leadership to the broader fundraising team 
• Contribute to the development of the charity’s wider fundraising strategy, ensuring trusts and foundations income complements individual giving, corporate partnerships, and community events. 
• Work with the Education and Comms team to ensure the right impact data and case studies are available to strengthen proposals and reports and contribute to organisation’s marketing work 
• Ensure accurate and up-to-date records of applications, grants, and funder communications in the CRM system. 
• Monitor sector trends and share insights on funding opportunities and best practice. 

Reports to: Head of Media and PR. 

Direct reports: PR & Media Executive.

Hours: Full time, Monday - Friday, 37.5 hours a week.

Location: Harlow Essex. We offer blended working within this role – with a minimum of two days a week in the office or at key stakeholder meetings externally required.

About the role

This is a pivotal role for an experienced Communications and PR professional to significantly enhance the visibility and understanding of the Motability Foundation's vital work. You will be instrumental in devising and leading our proactive and reactive media work, shaping our narrative, engaging key stakeholders, increasing understanding and ultimately driving greater impact for disabled people across the UK.

This a really exciting time to be joining the Foundation. With our newly launched five-year strategy, our vision is clear - we want to build transport equity for disabled people in the UK so that they can make the journeys they choose. You will manage and lead a programme of work to navigate complex policy landscapes, champion the stories of our beneficiaries, and work to demystify disability and mobility issues for a broad audience.

This role requires a strategic thinker who can not only execute but also advise senior leadership and Trustees on communication best practices and opportunities. The role holder is responsible for continuously developing and leading on all media and PR activities. With a strong news sense, you will help develop and execute forward-thinking PR plans and strategies for the organisation, manage our external profile and raise awareness of the work we do, aligned to our vision, and manage our press office, including building strong relationships with journalists.

If you are a proactive and motivated media and PR individual looking for an exciting new challenge within a friendly, flexible, and supportive team, then this could be the role for you! 

What you will be doing

• Develop and deliver integrated communications and PR strategies that elevate the Foundation's profile and impact.
• Lead proactive media relations, cultivating strong relationships with journalists across national, regional, and specialist media to secure impactful coverage.
• Act as a trusted advisor to senior leadership on all communications matters, providing expert counsel and crisis communications support.
• Oversee the creation of compelling content across all channels, ensuring consistent messaging and brand voice.
• Alongside colleagues in the digital team, drive digital engagement strategies, leveraging social media and digital platforms to complement press work to reach, engage and amplify diverse audiences.
• Monitor and evaluate the effectiveness of PR and communications activities, providing insights and recommendations for continuous improvement.
• Lead all media and press activity. You will manage the day-to-day running of the Motability Foundation press office, providing an efficient service that makes the most of reactive and proactive media opportunities and builds our reputation with the media.
• Scan effectively for breaking news stories relevant to our areas of work, as well as horizon scanning for potential areas of future coverage.
• Working with colleagues in Public Affairs, Policy, Insight and Evaluation and our Transport Solutions Team, take a lead on proactive media activity around our policy, campaigns and research activity.
• Scan for areas of reputational risk and support the Head of Media and PR with preparing for and handling reputational risk.
• Lead on crisis, media enquiries and messaging, implementing the necessary checks and actions to protect the Foundation’s reputation and brand.
• Develop and deliver a briefing and training programme for key spokespeople, developing key messaging and Q&As.
• Manage the press and PR budget.
• Manage the continuous development of our PR & Media Executive using a mixture of external, internal and on the job training.

What will make you great in this role?

You will have a strong track record of securing high profile media coverage, ideally for a national charity dealing in disability, health or social issues. You will have a great news sense and the ability to develop strong relationships with journalists to confidently identify stories and make them work for different media outlets. You will have a flair for writing engaging copy, an eye for detail and an unwavering commitment to meeting deadlines. You can work at pace where needed and identify priorities and manage multiple projects. You will be used to briefing and supporting spokespeople to do media interviews and speaking opportunities.

You will be proactive and a strong team player as this role will need to work closely with colleagues across the communications team and wider organisation. You will be able to take the lead in some areas and lend a hand in others. You will have great people skills and will be comfortable working with people from all walks of life, from your communications colleagues to our case studies to Directors and Board Members.

Your experience

• Proven track record of success in a dedicated PR role, ideally within a charity, public sector, or purpose-driven organisation.
• Demonstrable experience in developing and executing successful media relations strategies, securing high-profile coverage.
• Expertise in crisis communications and issues management, with the ability to respond effectively under pressure.
• Strong understanding of the UK media landscape and established relationships with key journalists.
• Exceptional written and verbal communication skills, with the ability to translate complex information into clear, compelling narratives for diverse audiences.
• Strong understanding in managing and optimising digital communication channels, including social media strategy and content.
• Ability to work autonomously, manage multiple projects, and thrive in a fast-paced environment.
• Experience working with or for disabled people's organisations or charities.
• Understanding of public affairs or policy influencing.
• Experience partnering with and managing external agencies or consultants.
• Experience of line management.

Cambridge Science Centre (CSC) sits at the heart of a vibrant network of philanthropists, educators, community groups, visionary businesses and local government bodies across East Anglia. With over a decade of trusted STEM engagement behind us, a dedicated expert team and a loyal network of long-term supporters, CSC is uniquely positioned to drive lasting
change in communities across the region.

This role builds on that strong foundation. You will deepen existing relationships, identify and shape new opportunities, and help secure CSC’s long-term financial sustainability through innovative, high-impact partnerships.

As the primary contact for partnership development, you will play a central role in shaping and funding our multi-year programmes, while also leading on high-value, short-term opportunities connected to our Cambridge Science Park site and outreach hubs such as Inspire Wisbech. Your work will balance immediate income generation with the cultivation of long-term strategic
relationships that advance CSC’s mission and regional impact.

Join Isabel Hospice as our new Senior Philanthropy Manager and play a leading role in shaping the future of our high-value fundraising.

About the role

This is an exciting opportunity for an experienced fundraiser to lead and inspire our Philanthropy Team, driving income from corporate partners, charitable trusts and foundations, and major donors.

You’ll combine strategic vision with hands-on relationship management, developing long-term, meaningful relationships that help ensure every person in eastern Hertfordshire receives the compassionate end-of-life care they deserve.

Working closely with senior leaders, trustees, and colleagues across the hospice, you’ll lead by example: crafting compelling proposals, inspiring engagement, and ensuring every donor feels valued and connected to the impact of their support.

About you

You’ll be a confident, emotionally intelligent leader with a proven track record of securing significant income and building trusted partnerships. You’ll bring creativity, warmth, and the ability to motivate others, both your team and your supporters.

You’ll also have:

• Experience leading high-performing fundraising teams and delivering ambitious income targets
• Excellent relationship management and influencing skills at a senior level
• Strong strategic and organisational ability, with a collaborative mindset
• Exceptional written and verbal communication skills
• A deep commitment to the mission and values of Isabel Hospice
• A driving licence and own car

What we offer

• A supportive, values-led environment where your work truly matters
• The opportunity to shape and grow high-value fundraising at a respected local charity
• The chance to make a tangible difference to local families when they need it most

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide?

ISWAN has recently reorganised the management of our helpline services and created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to recruit a second Helplines Operations Manager to ensure we have a management structure capable of coping with further growth.

As one of two Helplines Operations Managers, you will be responsible for managing the day-to-day operations of ISWAN’s helplines to ensure our services provide accurate information, appropriate advice, and comprehensive support to seafarers and their families.  

You will manage the development of Salesforce and be familiar with Salesforce reporting, particularly using advanced tools like Power BI and Tableau. You will be confident liaising with our IT support service on system issues and developments. 

We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled contact centre operations and best practice as well as delivering user and client service improvements.

You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a full-time role (35 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. The role is fully remote and we are flexible about where you are based but you will be working with staff across the UK, India and the Philippines so you will need to be a great team player.

Make a real difference in the lives of asylum seekers and newly recognised refugees! Join New Citizens’ Gateway as an Outreach Project Manager and lead the delivery of vital frontline support to people residing in temporary accommodation across five hotels in Barnet. You will oversee a dedicated outreach team working to reduce isolation, improve wellbeing, and empower individuals seeking asylum.

We offer a supportive working environment with excellent benefits including:

• 6% employer pension contribution
• 35 days annual leave (including bank holidays)
• Ongoing training and professional development opportunities

New Citizens’ Gateway (NCG) is an independent, registered charity working to reduce health inequalities, combat social exclusion and poverty, and support the integration and independence of refugees and asylum seekers.

We are seeking a highly motivated and experienced Outreach Project Manager to lead our outreach service. This role is responsible for managing outreach staff, coordinating support across multiple hotel sites, ensuring compliance with safeguarding and quality standards, and providing specialist guidance to the team on complex client issues.

The successful candidate will have at least two years’ project management experience and direct experience supporting refugees and asylum seekers, with strong communication and organisational skills. Ability to speak a community language is desirable.

New Citizens’ Gateway is committed to equality, diversity, and creating a workplace that values lived experience. We welcome applications from people of refugee background and others with direct experience of the issues our clients face.

Closing date: 04/01/2026Interview date: 08/01/2026 (please keep this date free)

Job Profile

Reporting to the Managing Director, you will lead on the recruitment, retention, and value growth of Afghanaid’s supporter base by directing and implementing communications, fundraising and engagement strategies, aligned with broader organisation goals. Designing and managing a tight budget, you will direct the Communication and Giving unit to maximise their success.

You will provide strategic and supervisory oversight of fundraising income from individual giving, regular giving, major donors, trusts and foundations, corporates, community and student fundraising and events, managing annual fundraising appeals and driving organisational unrestricted income growth. 

You will lead on communications for Afghanaid, overseeing print, digital, and paid marketing activities and the growth of communications channels. You will execute Afghanaid’s organisational brand strategy which ensures the integrity of the brand and maximises awareness. You will manage all public relations including crisis communications, as well as the growth of strategic media placements and high profile relationships. You will drive the success of organisational impact storytelling and communications for both internal and external stakeholders. As a member of the executive department, you will collaborate and synergise with other departments to promote organisational success.

Key Responsibilities:

• Drive organisational strategy, culture and cross-department collaboration to advance Afghanaid’s mission and objectives.

• Lead development and delivery of Communications, Engagement and Fundraising strategies and work plans.

• Line manage and develop a high-performing team, including staff, volunteers and interns.

• Build and maintain relationships with consultants, agencies and pro bono partners.

• Oversee budgets, reporting and data-driven performance management to ensure efficiency and impact.

• Promote a positive and cohesive London team environment, coordinating hybrid working, inductions and HR support.

• Oversee public fundraising strategy across multiple income streams.

• Lead design and delivery of internal and external appeals, campaigns and donor stewardship.

• Identify new funding opportunities, partnerships and innovation in engagement.

• Oversee the full range of Afghanaid’s event portfolio, and attend relevant events to represent Afghanaid;

• Ensure effective CRM management, data integrity and financial reconciliation.

• Serve as brand guardian, ensuring consistency and evolution of Afghanaid’s identity.

• Oversee creation and execution of integrated communications and marketing plans.

• Direct production of engaging digital and print content, including newsletters, social media, and fundraising collateral.

• Manage website optimisation, SEO and analytics to drive engagement and conversions.

• Lead innovation in digital marketing, email campaigns and supporter journeys.

• Advise leadership on reputation management and crisis communications.

• Develop media policies and act as spokesperson when required.

• Manage proactive and reactive media relations, building relationships with journalists, influencers and advocates.

• Promote Afghanaid’s thought leadership through strategic storytelling and public commentary.

• Commission and direct multimedia content to strengthen organisational storytelling.

• Lead content planning, production and performance analysis.

• Champion participatory storytelling approaches and creative innovation.

Undertake any other duties as and when required by the line director.

PERSON SPECIFICATION

You will be an experienced and dynamic communicator with significant demonstrable experience in fundraising and/or communications at a senior level, coupled with an awareness and up to date knowledge and experience of the tools that would maximise the success of our communications and fundraising activities. In addition, you will have excellent interpersonal skills with the ability to confidently build and maintain strong relationships with a diverse group of stakeholders. Possessing strong management skills, you will have experience of managing small multi-disciplinary teams, providing direction and leadership to enable development and high performance, and the ability to role-model a culture of equality, diversity and inclusion.

Education/ Training

Master’s Degree in communications, marketing, public fundraising or another relevant field (or at least 5-years’ experience).

Work Experience

• At least 5 years of progressively responsible experience in fundraising, supporter engagement or communications, with at least 2 years’ experience directly managing staff.

• Experience developing and leading integrated multi-channel and multi-stakeholder communications, engagement and/or fundraising strategies.

• Experience in growing audiences, engagement and/or income streams.

• Experience communicating about and/or fundraising for and/or maintaining engagement with Afghanistan or a similar context.

• Experience using KPIs and data to make data-driven decisions to improve efficacy and efficiency.

• Experience managing and monitoring a tight budget.

• Experience conceptualising, producing and commissioning multimedia content, from marketing and fundraising collateral to audiovisual content.

• Experience running full-funnel, multi-channel marketing strategies including paid advertising.

• Understanding of risks associated with communications, public fundraising, and NGO operating contexts, and experience in mitigating those risks.

• Experience supervising, organising, motivating and developing staff.

• In depth knowledge of trends in storytelling, brand, PR, marketing and fundraising.

Professional Skills, Competencies, Values and Attitudes

Afghanaid’s core values are creativity, fairness and honesty. Our staff is passionate about and proud of Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions.

Specifically, the holder of this position should also demonstrate the following:

Essential

• Fluent in spoken and written English. 

• Track record of increasing audiences, fundraising totals and engagement metrics from multiple different sources, with a strong business development mindset.

• Experience securing five or six figure gifts from funders;

• Solutions and results orientated; energised by thinking outside the box, and by finding and pursuing novel or innovative approaches and solutions.

• Experience using Salesforce CRM and Marketing Cloud

• Skilled at spotting and prioritising opportunities and synergies, and effective in securing wide-ranging forms of engagement and partnership.

• Excellent listening, speaking and writing skills; strong capabilities of persuasion and a proven track record of uniting people around a common goal.

• Multimedia skills, with knowledge, experience and enthusiasm in driving digital innovation.

• Highly organised with strong leadership and project management skills, able to collaboratively manage competing priorities with senior and junior colleagues.

• Demonstrably skilled brand custodian, able to mitigate risks, anticipate and capitalise upon opportunities, and strengthen reputation.

• Capable of working independently as well as collaboratively, both in leading a team and as part of the team.

• Passionate about driving change, and inspiring individuals and groups to support a cause to deliver that change.

Desirable

• Experience working within an international development or humanitarian context, particularly with causes related to Afghanistan

• Strategic understanding of UK and global fundraising landscapes and emerging giving trends.

• Proven ability to represent an organisation publicly with confidence, professionalism and credibility.

• Experience guiding senior leaders or trustees on media, communications and reputational matters.

• Skilled in crisis communications and reputation management.

• Understanding of inclusive and ethical storytelling practices, with sensitivity to safeguarding considerations.

• Experience developing high-value corporate or media partnerships.

• Comfortable working in a fast-moving, resource-limited environment and adapting to changing external circumstances.

The Organisation

Afghanaid is a British humanitarian and development organisation. For over forty years, our dedicated personnel have worked with millions of families in some of the poorest and most remote communities in Afghanistan. We build basic services, improve livelihoods, strengthen the rights of women and children, help communities protect against natural disasters and adapt to climate change, and respond to humanitarian emergencies. We are headquartered in Kabul, and operate provincial and district offices across Afghanistan, as well as a Marketing and Fundraising office in London. We employ around 500 personnel, 97% of whom are Afghans.

Other Information

Afghanaid’s core values are creativity, fairness and honesty. Our staff are passionate about and proud to work at Afghanaid. Teamwork is fundamental to our standards and demonstrated by taking initiative, assisting others and taking on additional responsibilities and tasks if necessary. We are results driven, committed and motivated to achieve targets and take accountability for our own actions.

Our remuneration and benefits package is competitive with other similar organisations. 

This position presents an excellent opportunity for someone who has the ambition and determination to move up in their career.