Communication manager jobs in birmingham
About Us
Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm.
As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.
About the Role
This is a key supporter-facing role where you will:
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Be the friendly first point of contact for members and prospective members via phone, email, and other channels.
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Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.
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Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.
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Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.
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Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.
About You
We’re looking for someone who is:
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Compassionate and member-focused, with a genuine desire to make every interaction count.
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Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.
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Confident and professional on the phone and in written communication.
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Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.
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Able to work both independently and as part of a team.
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Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).
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Experienced in supporter care, customer service, or a similar role (desirable but not essential).
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Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.
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Able to maintain strict confidentiality at all times.
Key Details
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Hours: 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM
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Salary: £11,885.71 pro-rata (£26,000 FTE)
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Contract: 12-month fixed-term contract, with potential for a permanent role
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Location: Remote (must be based in the UK)
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Additional hours: May be available for outbound campaigns, depending on business needs
What We Offer
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The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.
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A supportive, values-driven team environment.
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Training and development opportunities.
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Fully remote working environment.
The Animal Welfare Investigations Project investigates organised animal cruelty and rescues animals.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Service based across Cornwall.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11316 Stroke Support Coordinator
Location: Home-based, West Cornwall. However, Frequent travel will be required as part of this role (to include team meetings or other work-related meetings)
Salary: Circa £27,435 per annum, pro rata
Hours: 1 x 35 hours per week position available, however, less hours would be considered so please state this in your application.
Contract: This is a fixed-term contract until 31 March 2026. Our services are contracted; we currently have funding for this contract until 31 March 2026.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 28 September 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 2 October 2025
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The Stroke Support Coordinator will:
- Support new stroke survivors and their carers from hospital discharge into the community.
- Provide personalised information, advice and support.
- Support stroke survivors to make informed lifestyle changes which will help them to prevent further strokes.
- Work collaboratively with NHS colleagues and other areas of the community to make a difference in the lives of people affected by stroke.
About You
The post holder will have experience/background in:
- A caring profession ideally with experience of supporting people with disabilities.
- Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.
- Ability to use basic Microsoft systems.
This role requires extensive travel across Cornwall to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The National Youth Agency is looking for a new Case Lead to join our Local Youth Transformation Team
Contract: 14 months fixed term
Hours: Full-time - 37 hours per week
Salary: c£45,000 per annum (dependant on experience)
Remote: This role is homebased (within the UK) This role may require travel to meetings, events and conferences at times.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
We’re seeking a Case Lead to support Local Authority Development Consultants (LADCs) in reviewing and developing youth service provision. You’ll coordinate activities across multiple areas, help gather and analyse information, and support Local Authorities to implement improvement plans.
Responsibilities will include:
- Acting as the primary liaison between the programme and designated Local Authorities.
- Supporting LADCs to ensure consistency and alignment in the review process.
- Assisting with data gathering, analysis, and identifying gaps, strengths, and opportunities.
- Supporting the drafting and refinement of review reports and development plans.
- Maintaining regular communication with Local Authorities to track progress and address issues.
- Documenting lessons learned, good practice, and insights across Local Authorities.
Why Work for NYA?
NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
We are looking to fill this role urgently and will be reviewing applications as they come in so please apply asap as we may close applications early once we receive a sufficient response.
To apply, please submit the following via our online application platform by 11:59pm on Tuesday 30th September 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 80% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-224 004
Are you passionate about reducing health inequalities and improving access to vital health services? Join BHA For Equality as a Community Engagement and Development Lead and help transform health outcomes for ethnic minoritised communities across Coventry.
Location: Coventry
Hours: 14 hours per week
Contract: Initially until end of September 2027
Salary: SCP 23 - 25, £33,366 - £35,235 per annum full time equivalent. Actual: Pro rata salary £13,346.40 - £14,094 for 14 hours per week contract.
We're seeking a dedicated professional to coordinate and deliver community engagement activities that increase awareness of Tuberculosis (TB), Hepatitis B, HIV, and sexual health. You'll work directly with ethnic minoritised communities to increase awareness and improve uptake of vaccination, screening and treatment services.
What You'll Do
- Lead community engagement initiatives and health promotion interventions
- Develop strong relationships with community groups and healthcare partners
- Develop culturally sensitive information and resources including social media content, and promotional materials
- Deliver both one-to-one and group interventions tailored to community needs
Benefits of working with BHA:
- 25 days annual leave plus bank holidays pro rata
- Employee Assistant programme (includes income protection)
- Enhanced maternity and paternity pay
- Cycle to work scheme
- Enhanced occupational sick pay
- Flexible working
- Comprehensive training and professional development opportunities
- Supportive supervision and team environment
If you would like more information about the post, please contact Agatha Devlin to arrange an informal telephone discussion.
You can apply by completing the Application Form on our website. Your application MUST DETAIL how you meet the points asked for in the person specification.
The closing date for receipt of applications is midnight 24th September 2025.
Interviews will be held during the week commencing the 6th October 2025.
Due to the nature of this post, an enhanced Disclosure & Barring Service search will be conducted on the successful applicant.
The National Youth Agency is looking for a new Chief Operating Officer to join our Executive Leadership Team.
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £85,000 per annum
Remote: This role is homebased (within the UK) with occasional to meetings, events and conferences.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work
About the Role
Responsibilities will include:
- The COO leads the day-to-day functioning of the organisation to ensure smooth, efficient, and effective delivery of services. This is vital for maintaining operational stability and achieving strategic outcomes.
- They design and execute strategies that align with the organisation’s mission and long-term goals ensuring resources are used effectively and priorities are clear.
- They promote a culture of excellence, innovation, and continuous improvement through supporting employee engagement, productivity, and organisational success.
- The COO collaborates closely with the CEO/CFO and other senior leaders to drive strategic initiatives and business growth, ensuring unified leadership and coherent decision-making.
- They partner with the CFO to manage budgets, forecasts, and resource allocation. Financial oversight ensures sustainability and supports informed investment in strategic priorities.
- Strengthen governance and risk management frameworks, aligned to regulatory expectations and best practice while proactively managing reputational and operational risks.
- The COO cultivates strong relationships with partners, clients, and stakeholders to enhance service delivery and reputation. These relationships are key to influence, collaboration, and impact.
- They lead efforts to improve processes and adopt best practices across the charity to enhance efficiency and keeps the organisation competitive and responsive.
- They ensure that daily activities support the charities long-term objectives.
- The COO mentors other directors and departmental heads and fosters leadership capabilities across teams.
- They establish and track KPIs to identify inefficiencies and guide improvements through data-driven decision-making to enhance accountability and results.
- They evaluate and refine workflows to boost productivity developing efficient processes to reduce waste and improve service quality.
- They act as a bridge between departments and the CEO to ensure cohesive execution of strategic plans preventing silos and promoting organisational synergy.
- The COO serves as a senior figure in national and cross-sector forums, conferences, and strategic partnerships to strengthens the organisation’s voice and influence.
- They demonstrate commitment to Equality, Equity, Diversity, Inclusion, and Belonging in both internal culture and external programmes to foster a fair and inclusive organisation.
- They work with the CEO, CFO and Director of Growth to identify and pursue new revenue streams and strategic partnerships. This expands the organisation’s reach and sustainability.
- They engage in public speaking, media interactions, and external representation demonstrating clear communication, credibility, and stakeholder engagement.
- They develop and embed evaluation frameworks to assess progress against strategic goals. The measuring of our impact ensures accountability and informs future planning.
- They promote the organisation’s brand at events and through networking.
The COO takes on other responsibilities as needed to support the organisation’s mission.
About You
Essential competencies of the Chief Operating Officer:
- Extensive experience in senior leadership with a proven track record in operations, financial and risk management, and delivering high-performing teams, ideally in the charity sector.
- Strong understanding of business functions such as HR, Finance, Marketing, etc.
- Excellent leadership, communication, and interpersonal skills.
- Ability to think strategically and execute effectively.
- Strong problem-solving and decision-making abilities. Commercially astute, process-driven, and highly pragmatic in approach.
- Experience in driving performance and fostering a collaborative culture.
- Bachelor’s degree in business administration or related field; MBA preferred
Why Work for NYA?
- NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
How to Apply:
To apply, please submit the following via our online application platform by 11:59pm on Monday 29th September 2025:
A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.
Please note: The covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 80% AI generated content will be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Youth Work changes lives
Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.
We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.
REF-223747
Join Our Mission to Protect Wild Fish and Their Waters!
Are you passionate about making a real difference for aquatic wildlife? We'd love to hear from you!
WildFish is a charity committed to conserving wild fish and their precious aquatic habitats. We're excited to offer an opportunity for someone eager to develop their campaigning skills while creating meaningful change for water-dependent wildlife.
We're Looking For: Off the table Campaigns Assistant.
We're searching for an enthusiastic and well-organised Off the table Campaigns Assistant to join our dynamic campaigns team. This is a fantastic opportunity for a motivated individual to contribute to our high-impact campaigns as we enter an exciting new chapter in our work to address the environmental challenges posed by salmon farming. Off the table is a campaign asking chefs, diners and food lovers to stop serving and eating farmed salmon.
What We're Looking For:
- Someone with a genuine passion for protecting wild fish populations and aquatic environments, preferably living in Scotland!
- Strong organisational skills and a proactive approach
- Enthusiasm for learning and growing in the campaigning field
- Eager to amplify important environmental messages
- Experience in the hospitality sector (desirable)
- Experience in social media community management (desirable)
What You'll Be Doing:
- Supporting Our Community Outreach:
- Helping with the day-to-day admin that comes from our Off the table stakeholder outreach and community mobilisation efforts
- Support with planning, organising and running engaging events that bring people together to progress our campaigns
Your Daily Tasks Will Include:
- Campaign Administration: Managing email inquiries with care and maintaining our OTT directory and CRM systems
- Event Support: Handling the planning and logistics for both online and in-person events
- Community Connection: Reaching out to hospitality sector partners and community activists; social media community management,
- Desk-based research to identify chefs and restaurants to join the campaign
- Supporting WildFish with its broader campaigns and goals
What We'd Love You to Bring:
- Experience with project and time management
- Strong communication skills - whether you're writing, speaking, or listening
- A background in customer service, supporter relations, or volunteer coordination
- Comfortable with updating websites and digital databases (don't worry, we'll support you!)
What You'll Gain:
You'll be supporting vital work that connects communities with conservation efforts, helping build a movement of people who care about protecting wild fish and their habitats.
We Celebrate You - Whoever You Are!
At WildFish, diverse perspectives make our conservation work stronger and more effective. We warmly welcome applications from individuals of all backgrounds, particularly those from underrepresented communities in the conservation sector.
Here's the thing: If you're reading this and thinking "I don't tick every box, but I care about this work" - we want to hear from you! Your unique experiences, fresh ideas, and genuine passion for protecting aquatic environments matter more to us than a perfect match on paper. We're committed to creating an inclusive workplace where everyone can thrive and contribute their best work to protecting wild fish and their waters.
Ready to dive in and make waves for wildlife conservation? We can't wait to meet you - exactly as you are!
Our mission is to reverse the decline of wild fish populations and their habitats, ensuring clean, healthy, fresh and coastal waters.
The client requests no contact from agencies or media sales.
Are you passionate about peace education and ready to lead a national movement for change?
Peacemakers is entering a transformative phase, evolving from a regional project into a national independent charity. We’re seeking a strategic, inclusive, and visionary CEO to guide us through this exciting transition and shape our future.
You’ll be an advocate, strategist, builder, and influencer—bringing a strong leadership skillset, deep commitment to peace and justice, and the ability to inspire and connect across diverse communities.
About Peacemakers
Rooted in Quaker values, Peacemakers works with schools and communities to build peace through education. As we expand nationally, we need a leader who can amplify our impact while keeping our values at the heart of everything we do.
Key Responsibilities
- Lead strategic development and operational delivery
- Drive sustainable growth through fundraising, partnerships, and governance
- Champion equity, inclusion, and diversity
- Inspire our team, board, and collaborators
- Represent Peacemakers across local and national platforms
What You’ll Bring
- Proven leadership experience (charity/social impact sector preferred)
- Strategic vision and change management skills
- Strong communication and relationship-building abilities
- Experience in fundraising, governance, and organisational development
- A commitment to peacebuilding, justice, and inclusion
We welcome applicants from all backgrounds. Experience in education, peace studies, restorative justice, or social and emotional learning is a plus—but not essential.
Why Now?
This is a rare opportunity to lead a respected organisation at a moment of transformation. You’ll help shape a national movement for peace and make a lasting impact.
To Apply:
Visit Peacemakers website for the Candidate Pack and apply via the application form.
Deadline: Monday 22nd September, 9am
Interviews: Weeks of 6th & 20th October (in person, Birmingham)
Peacemakers is committed to diversity and inclusion. We especially welcome applications from those underrepresented in charity leadership.
The client requests no contact from agencies or media sales.
Together for Short Lives is a charity that makes sure seriously ill children and their families get the care they need, especially at the end of life. We work closely with families, care professionals, and services to improve children’s palliative care. We also speak up to government leaders and decision-makers to help make sure families have access to the best support when they need it.
About the Role
As a Kentown Family Service Coordinator, you will be the first point of contact for families referred into the Kentown programme, helping them navigate health, social care, and voluntary sector services. You will:
- Carry out family needs assessments and co-develop personalised support plans with families.
- Build strong local relationships with health, education, and community services to ensure families can access the help they need.
- Promote the work of the Kentown Programme and Together for Short Lives and raise awareness of children’s palliative care in the region.
- Support family engagement events, training opportunities, and ongoing evaluation of the programme’s impact.
- Work collaboratively with the Kentown team, sharing learning and best practice across regions.
- This is a home-based role with travel across Lancashire, Cumbria, and Manchester.
About You
We’re looking for someone with experience in health, social care, or education who is passionate about supporting families. You will bring:
- Experience working directly with children, young people, or families with complex needs.
- Strong communication and relationship-building skills with families and professionals.
- The ability to assess needs, coordinate support, and signpost families to the right services.
- Confidence in collecting feedback and supporting events or activities for families.
- A proactive, compassionate, and organised approach, with good IT and record-keeping skills.
- A full driving licence and willingness to travel are essential.
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care





The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Marketing (International Eye Care Charity, home based in the UK)
The Organisation
Our client is a UK-based international development healthcare charity supporting sight restoration and prevention of blindness. With a mission to provide high-quality, free eye care to underprivileged communities, the organisation has transformed the lives of millions. As it strengthens its presence in the UK, it is seeking a seasoned marketing leader to help grow its reach, deepen supporter engagement, and enhance its brand.
The Role
This is a senior-level opportunity for a strategic and hands-on marketing professional to lead content, campaigns, and digital engagement. The Head of Marketing will be responsible for growing brand awareness, managing multi-channel campaigns, and delivering high-quality communications that reflect the organisation’s mission and impact. The role involves managing a small budget and external agencies, while working closely with leadership to align messaging with key goals.
Key responsibilities include overseeing brand strategy and positioning, leading on email, web, social, SEO, and PPC, and delivering integrated campaigns—particularly during high-impact periods such as Ramadan. The role requires strong project management skills and the ability to evaluate campaign performance through analytics and KPI reporting.
The Candidate
The ideal candidate will be an experienced marketing leader with at least five years in the sector, including two or more in a managerial role. You will be well-versed in all areas of marketing, from content creation and digital marketing to branding and campaign execution. You’ll bring a strong track record of leading successful campaigns, managing budgets, and using data insights to drive performance. Prior experience and knowledge of the Islamic giving community and managing Ramadan campaigns will be a distinct advantage.
You should have a clear passion for humanitarian causes, excellent communication and interpersonal skills, and the cultural sensitivity required to work within faith-based environments. Knowledge of tools like Mailchimp, CRMs, analytics software, as well as familiarity with Adobe Creative Suite and HTML/CSS would be advantageous.
Application Process
For further information, please contact Syed at Civitas Recruitment for a full JD. Interviews will be held on a rolling basis.
Position title: Health and Wellbeing Lead
Reports to: Head of Shed Development and Sustainability
Direct reports: None currently
Location: Remote (with regular travel)
Key stakeholders: UKMSA Volunteers, Sheds and Shedders, Head of Shed Development and Sustainability and team, Head of Volunteering
Salary: Level 3 – £30,000-£35,000
As Health and Wellbeing Lead, the purpose of your role will be to work with volunteers and colleagues to support Sheds and Shed Networks to improve men’s health and wellbeing across the UK. This work is within the context of informal, peer-led, self-determined spaces, where the emphasis is on activity not health prevention, which suits many men and works well for them.
This role involves engaging directly with Sheds and Shed Networks, supporting them to foster partnerships with local health and social care organisations, as well as supporting local health and social care organisations to understand and engage effectively with Men’s Sheds in their area.
You will work with volunteers, colleagues and external experts to gather and share accurate, accessible and relevant resources, information and case studies related to men’s health and wellbeing with Sheds and Shed Networks. This will include developing and engaging with digital health tools, information and training, as well as taking an empowering and capacity building ‘train the trainer’ approach to the design and delivery of all training and workshops related to men’s health and wellbeing.
You will work closely with the Head of Volunteering to support volunteers to promote the role of Men’s Sheds in preventative and community-based health locally and will work with colleagues to support volunteers to actively contribute to promoting the role of Men’s Sheds in preventative and community-based health at a national level.
You’ll be the main contact for volunteers, Sheds and Shed Networks for all things related to Sheds and men’s health and wellbeing.
Key responsibilities:
1. Sheds and Shed Networks
· Be the main point of contact for all Sheds and Shed Networks for all things related to Sheds and men’s health and wellbeing – ensuring you are approachable, responsive and consistent.
· Empower volunteers and colleagues to support Sheds and Shed Networks to foster partnerships with local health and social care organisations.
· Empower volunteers, colleagues and the wider Shed community to support local health and social care organisations to understand and engage effectively with Men’s Sheds in their area.
2. Information and resources
· Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to continuously gather, develop and update relevant resources, information and case studies related to men’s health and wellbeing. Regularly share clear and accessible information and resources with Sheds and Shed Networks.
· Work with volunteers, colleagues and external experts as part of the UKMSA Advisory and Guidance Group to build knowledge and understanding of relevant organisations and services related to men’s health and wellbeing. Regularly share clear and accessible information about organisations and services with Sheds and Shed Networks.
· Work with Sheds and volunteers to gather case studies and develop resources highlighting Sheds that demonstrate innovation and best practice in the field of health and wellbeing.
3. Training and workshops
· Work with volunteers, colleagues and external partners to develop an empowering train the trainer model to enable Shed Leaders and Shedders to plan, deliver and evaluate training and workshops related to men’s health and wellbeing.
· Work with volunteers, colleagues and external partners to co-design and deliver training and workshops related to men’s health and wellbeing at UKMSA events.
· Support peer-to-peer learning amongst Sheds and Shed Networks through regional events, online forums, and learning networks.
4. Digital health and wellbeing
· Work with volunteers and colleagues to test and empower Sheds and Shed Networks to use digital platforms for hybrid training, remote participation, or digital inclusion efforts.
- Work with volunteers and colleagues to utilise and adapt data tools (e.g. CRM, health analytics and dashboards) for monitoring health and wellbeing related outcomes and for reporting impact.
5. Monitoring and Reporting
· Work with volunteers, Sheds and Shed Networks to collect and report data in relation to men’s health and wellbeing to demonstrate the role and impact of Men’s Sheds in preventative and community-based health.
· Work with volunteers, colleagues, Sheds and Shed Networks to contribute to relevant evaluation and research projects relating to Sheds and men’s health and wellbeing.
6. Stakeholder Engagement
- Work with volunteers to build relationships with local and regional health, community, and voluntary sector organisations.
- Represent UKMSA at relevant networks, events, and conferences.
- Contribute to the planning and delivery of the annual Shedfest and other key events, coordinating and supporting volunteer involvement in relation to men’s health and wellbeing.
- Work with colleagues, including the CEO, to build effective working partnerships across the UK men’s health sector
Key expertise required:
- Knowledge, skills and experience in men’s health and wellbeing.
- Some knowledge of how to effectively improve men’s health and wellbeing in the Shedding context, and a willingness and interest in working with volunteers to develop and share expertise in this area.
- An understanding of the importance of taking an empowering train the trainer approach to planning, delivering and evaluating training and workshops related to men’s health and wellbeing.
- Ability to build relationships with local and regional health, community, and voluntary sector organisations, and to support others to do so.
- Skilled at actively collaborating with volunteers and subject matter experts.
- Confident communicator - able to build rapport, deliver training, and manage sensitive conversations.
· Strong relationship builder - able to connect with people, build trust and maintain long term engagement.
· Willing, able and confident to travel to meet volunteers and attend Shed events regularly.
· Confident working with data and systems - including CRM tools and digital tools.
· Proactive and creative - always looking for ways to improve how things are done.
· Self-motivated and able to manage your own workload without needing close supervision.
· An understanding of the nuances and limitations of how Sheds can support health and wellbeing
What success looks like:
- Strong, collaborative relationships established between Sheds, Shed Networks and local health and community partners.
- Demonstrable improvements in the health and wellbeing of Shedders through supported activities and case studies.
- Volunteers, Sheds and Shed Networks feel empowered and equipped to deliver activities that support mental and physical health.
- Health and care organisations view Men’s Sheds as trusted, valuable partners in preventative health and social prescribing pathways.
- Resources, training, and support materials are well-received, practical, and widely adopted in Sheds and across Shed Networks.
- Clear and impactful reporting informs and supports UKMSA’s work at a national level.
This job is not:
- An expert, clinical or therapeutic health role—you will not be expected to deliver personal care, therapy, or counselling.
- Solely office-based or desk-bound—this is a varied, outreach-focused role that involves relationship-building, travel, and hands-on support.
- Focused only on one region—this is a national role, requiring awareness of regional variations across the UK.
- A short-term fixer—you’ll be building capacity and confidence in communities for long-term sustainability, not quick fixes or prescriptive solutions.
This job description is intended to outline the general responsibilities and expectations of the role. It may be reviewed and updated as the organisation evolves, and from time to time you may be asked to take on other reasonable tasks that fall outside this scope - we’re a small team, and flexibility is part of how we work.
Closing date: 9th October 1200 hrs
Interview: 17th October
We are the support body for Men’s Sheds across the UK. We work hard to inspire and support the development of Men's Sheds.





The client requests no contact from agencies or media sales.
Community Development Worker
We are looking for a Community Development Worker to join the team, supporting the Edgbaston Neighbourhood Network Scheme.
Position: Community Development Worker (Edgbaston Neighbourhood Network Scheme)
Location: Edgbaston/hybrid (this role is based in the community)
Hours: 1 x Full time (37hrs p/w). Job share would be considered
Salary: £27,250
Contract: Permanent
Closing Date: 5th October 2025
Interview Date: W/C 13th or 20th October
The Role
Neighbourhood Network Schemes (NNS) are responsible for building community capacity and developing a clear view of the existing community infrastructure and then building connections between assets, statutory organisations and local people. Edgbaston is one of 10 designated Localities in Birmingham. The purpose of NNS is to ensure that citizens over 50 and adults with additional needs can access community support, improving their wellbeing and quality of life. This is achieved through identifying, supporting and developing the community offer provided by individuals, groups, organisations, services and places in the constituency (we often refer to these collectively as “assets”).
Having moved on from the initial phase which was to map the area and build relationships this is now a role that is more about maintaining those relationships and increasing the capacity of these assets. However, there will always be a need to promote the NNS to new audiences and ensure knowledge of the area remains current so the role will continue to include developing networks and stakeholder engagement.
Key duties and responsibilities include:
- Stakeholder Engagement
- Community Development
- Training and Promotion
- Administrative Duties
About You
We are looking for someone with excellent interpersonal skills and empathy with a range of client groups.
You will have:
- A minimum of 2 years working in an engagement or community development role with diverse community settings with statutory and third sector organisations
- Recent experience of working with community/grassroots organisations
- An understanding of information sharing, consent and confidentiality issues and risks
- Experience and understanding of the importance of equalities, diversity and inclusion
- An understanding of the lived experience of individuals from Black, Asian and Minority Ethnic backgrounds, LGBTQIA+ communities and those living with disability/additional needs
About the Organisation
A leading provider of services to the health and social care sector, where the aim is to reduce inequalities in learning, employment and health. As an employer, the organisation is proud to offer a range of benefits to staff including provision of workplace wellbeing support and activities, flexible working and a range of family friendly policies and subsidised parking.
You may also have experience in areas such as Community Development, Community Engagement, Community Development Officer, Community Engagement Officer, Community Development Worker, Community Engagement Worker, Community Support, Community Partnerships. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Based at a St Giles office (either in Coventry, Norwich, London, Cardiff) with travel requirements to alternative offices
Ref: CSC-251
Are you a proactive, adaptable and compassionate individual with a proven record of working in a fast-paced, multi-faceted project management or operational support role? Do you have sound experience in coordinating and supporting operational activities within a national organisation?
If so, join St Giles as a Central Support Coordinator where, as part of the Central Services team, you will provide essential operational support across St Giles Trust’s offices and Service Delivery Pillars. This key role will focus on coordinating HR, finance, facilities, IT, and compliance processes to ensure smooth day-to-day operations, enhance service efficiency, maintain consistency and regulatory standards across the organisation.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Our successful candidate will focus on coordinating and supporting the day-to-day operations of the offices, ensuring smooth and efficient workflow, plus coordinate compliance with internal policies and external regulations and ensuring timely response to any incidents or breaches such as data protection, health and safety, ISO 27001. You will also be expected to coordinate and support the implementation of new initiatives and projects within the Pillar Structure, and oversee and support organisational systems and processes, making them work efficiently for teams.
We will also rely on you to support projects through tracking compliance with good project governance expectations and to support Service Delivery Teams by coordinating the collation and reporting of contractual performance data for internal processes as well as for commissioners and funders. Assisting with employee onboarding, induction and leavers, including necessary paperwork, ITC equipment, and access control; supporting employee training and development, including coordinating training sessions, tracking attendance, and maintaining training records; and assisting with financial administration tasks, including invoice processing, expense management, and budget tracking are also all key aspects of the role.
What we are looking for
- Knowledge of ISO 27001 or other relevant quality standards
- Understanding of safeguarding practices, EDI and creating an inclusive work culture
- High levels of attention to detail and strong prioritisation, organisation and planning abilities
- Data entry and analysis skills with high attention to detail and accuracy.
- Excellent problem-solving and decision-making abilities with the ability to identify and resolve issues independently, while escalating complex issues as necessary
- Excellent interpersonal, relationship-building and communication skills, verbal and written
- A professional, collaborative and flexible approach to your work.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
If you have any queries, or require further support, please visit our website.
Closing date: 9 a.m. on 21 September 2025Interview date: 29 September 2025
Cydgysylltydd Cymorth Canolog
£32,500 ar gyfer ardal Llundain a £29,500 ar gyfer unrhyw ardaloedd eraill + buddion rhagorol
Llawn amser (35 awr yr wythnos)
Parhaol Lleoliad: Yn seiliedig mewn swyddfa St Giles (nac oes yng Nghoventry, Norwich, Llundain, Caerdydd) gyda gofynion teithio i swyddfeydd eraill
Cyf: CNC-251
A ydych chi'n unigolyn rhagweithiol, hyblyg a thrugarog gyda hanes profedig o weithio mewn rôl rheoli prosiectau neu gefnogi gweithredol cyflym ac amlweddog? A oes gennych chi brofiad cadarn mewn cydlynu a chefnogi gweithgareddau gweithredol o fewn sefydliad cenedlaethol?
Os felly, ymunwch â St Giles fel Cydlynydd Cymorth Canolog. Fel rhan o'r tîm Gwasanaethau Canolog, byddwch yn darparu cymorth gweithredol hanfodol ar draws swyddfeydd Ymddiriedolaeth St Giles a'i Golofnau Darparu Gwasanaeth. Bydd y rôl allweddol hon yn canolbwyntio ar gydlynu prosesau Adnoddau Dynol, cyllid, cyfleusterau, TG a chydymffurfiaeth er mwyn sicrhau gweithrediadau dyddiol llyfn, gwella effeithlonrwydd gwasanaeth, a chynnal cysondeb a safonau rheoleiddiol ar draws y sefydliad.
Ynghylch Ymddiriedolaeth St Giles
Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol a bod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill.
Ynghylch y rôl allweddol hon
Bydd yr ymgeisydd llwyddiannus yn canolbwyntio ar gydlynu a chefnogi gweithrediadau dyddiol yn y swyddfeydd, gan sicrhau llif gwaith esmwyth ac effeithlon, yn ogystal â chydlynu cydymffurfiaeth â pholisïau mewnol a rheoliadau allanol a sicrhau ymateb amserol i unrhyw ddigwyddiadau neu doriadau megis diogelu data, iechyd a diogelwch ac ISO 27001. Byddwch hefyd yn cydlynu a chefnogi gweithrediad mentrau a phrosiectau newydd o fewn y Strwythur Colofn, ac yn goruchwylio a chefnogi systemau a phrosesau sefydliadol, gan sicrhau eu bod yn gweithio'n effeithlon ar gyfer timau.
Yn ogystal, byddwch yn cefnogi prosiectau drwy olrhain cydymffurfiaeth â disgwyliadau llywodraethu prosiect da ac yn cynorthwyo Timau Cyflenwi Gwasanaeth drwy gydlynu casglu a chyflwyno data perfformiad cytundeb ar gyfer prosesau mewnol a chomisiynwyr a chyllidwyr. Mae cynorthwyo gyda phrosesau yn ymwneud â chofrestru a chynefino staff newydd a rhai sy'n gadael, gan gynnwys cwblhau'r gwaith papur angenrheidiol, offer TGCh, a rheoli mynediad; cefnogi hyfforddiant a datblygiad gweithwyr, gan gynnwys trefnu sesiynau hyfforddi, olrhain presenoldeb, a chynnal cofnodion hyfforddi; a chynorthwyo â thasgau gweinyddu ariannol, gan gynnwys prosesu anfonebau, rheoli treuliau, a monitro cyllidebau i gyd yn agweddau allweddol o'r swydd.
Yr hyn rydym yn chwilio amdano
- Gwybodaeth am ISO 27001 neu safonau ansawdd perthnasol eraill
- Dealltwriaeth o arferion amddiffyn, cydraddoldeb, amrywiaeth a chynhwysiant a chreu diwylliant gwaith cynhwysol
- Lefel uchel o sylw i fanylion a galluoedd cryf o ran blaenoriaethu, trefnu a chynllunio
- Sgiliau cofnodi a dadansoddi data gan dalu sylw i fanylder a chywirdeb.
- Gallu rhagorol i ddatrys problemau a gwneud penderfyniadau, gyda'r gallu i adnabod a datrys materion yn annibynnol, gan gyfeirio materion cymhleth at lefelau uwch pan fo angen
- Sgiliau rhyngbersonol, meithrin-perthynas a chyfathrebu rhagorol, ar lafar ac yn ysgrifenedig
- Dull proffesiynol, cydweithredol a hyblyg i'ch gwaith
Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cyngor a chwnsela, sesiynau therapyddion clinigol, yswiriant bywyd (4x cyflog blynyddol), dyddiau 'duvet', benthyciad tocyn tymor, rhaglen fanteision gweithwyr, taleb gofal llygaid a llawer mwy.
Rydym yn gyflogwr ecwiti a chynhwysol. Rydym yn croesawu pob cais, ac yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n uniaethu fel anabl, niwro-eang, neu niwro-amrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad ymarferol ac amrywiaeth meddwl ei gynnig i'r sefydliad.
Bydd St Giles yn gwarantu cyfweliad i bob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag hon.
Dyddiad cau: 9 yb. ar 21 Medi 2025Dyddiad cyfweliad: 29 Medi 2025
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
About us
We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
NEA’s teams are friendly, knowledgeable and are dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives each and every day.
The Role
We have a fantastic opportunity for someone to join us in the position of Data Analyst to work on a full-time basis, 37 hours per week. Alternatively, we will consider part-time hours on a job share basis.
As part of NEA’s Policy and Advocacy Directorate, you will work within our highly effective Insights and Impact team, as we focus on a decade of delivery that guarantees a fair energy future for all and ensures those on the lowest incomes and living in the least efficient homes receive the support needed to protect health and wellbeing.
The post holder will support National Energy Action in harnessing the power of data analysis and visualisation in the delivery of our charitable aims. They will form part of a process to embed a ‘data driven culture’ within the charity, enhancing our capability and capacity to:
Understand and evidence the needs of fuel poor households.
Develop and apply data insights to directly inform the management, development, and delivery of NEA services.
Effectively communicate our data insights to diverse audiences and through different mediums
Develop and apply data insights to inform and support our advocacy and policy-related campaigning.
Develop and apply data insights to inform and develop fundraising and partnership opportunities.
What you will need to succeed
You will have demonstrable and applied experience in a data analyst role and hold an appropriate qualification in a relevant subject. You will be familiar and confident in using data visualisation tools and programming languages to manipulate, analyse and present data.
A compelling communicator you will have the ability to translate complex data into easily digestible, accessible and actionable insights that can be easily understood by diverse stakeholders. The right candidate will have excellent interpersonal skills and will build relationships with a diverse range of stakeholders.
Finally, we are passionate about what we do, and we would like you to be too; you will be able to demonstrate an understanding of NEA’s mission to eradicate fuel poverty.
Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.
The job description provides a list of the duties of the post, and the person specification provides the list of essential and desirable criteria.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Talent Set are delighted to partner with our client on a fantastic Head of Fundraising Strategy role.
We are seeking an experienced and strategic leader to join this social welfare charity, with a focus on developing and implementing a fundraising strategy that drives growth and sustainability. As Head of Fundraising Strategy, you will be responsible for leading a team to deliver high-impact fundraising initiatives, working closely with the Director of Fundraising, Communications and Policy to ensure the ambition and interests of the directorate are represented in the new organisational strategy.
Key Responsibilities:
• Develop and implement a comprehensive fundraising strategy that aligns with the organisation's vision and goals
• Lead a team to deliver high-impact fundraising initiatives, including research, planning, and execution
• Collaborate with internal stakeholders to ensure alignment and effective communication
• Analyse data and market trends to inform fundraising strategies and drive performance
• Build and maintain relationships with key stakeholders, including donors, sponsors, and partners
• Manage complex funding arrangements
Person Specification:
• Extensive experience in fundraising, with a deep understanding of different forms of fundraising and the opportunities that exist for a values-driven organisation
• Strong project management skills, with the ability to lead complex, cross-organisational initiatives
• High financial literacy and experience of complex funding arrangements
• Excellent communication and relationship-building skills
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills
What’s on Offer:
Salary:£60,000
Working set up: Remote with occasional travel to London, 4 days per week
Contract Length: 12 months
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email).
Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Job Description
Job Title: | IAA Caseworker level 1 or 2 |
Location | RMC operates four branches located in Birmingham, Wolverhampton, Walsall, and Dudley. The successful candidate will be based at the Birmingham site and will be required to travel to all branches as needed. This is an in-person, on-site role with no hybrid or remote work options available |
Reporting To: | Immigration Department Manager |
Salary and benefits: | IAA Level 1: £26,500–£28,000 (dependent on experience) IAA Level 2: £29,000–£31,000 (dependent on experience) Additional Benefits: · Company-matched pension scheme · Employee assistance program · Health and wellness support · Mental health resources · Comprehensive training and opportunities for career advancement |
Hours: | 35 hours per week, Monday to Friday, from 9:00am to 5:00pm. |
Contract: | 12-month fixed term with a strong possibility of extension |
Probation period: | 6 Months |
Annual Leave: | 21 days + 1 concessionary day and 8 Bank Holidays |
About the role
This is an exciting opportunity for the right person to join the Refugee Migrant Centre as a Caseworker, authorised by the Immigration Advice Authority (IAA), formerly known as OISC. RMC is a well-established, award-winning regional charity, widely recognised for its impactful work with refugees and migrants.
For over 23 years, RMC has assisted thousands of refugees and migrants from 162 countries, helping to break down barriers to integration and enabling clients to become equal citizens. We provide a holistic range of services, from specialist legal advice to education and employment programs.
The successful candidate will join RMC’s Immigration department and play a key role in delivering free immigration advice and representation. This is an exciting time to join the team as RMC is expanding its infrastructure following significant growth in staff, activities, and turnover—rising from £776k to £2.8 million in the past five years.
RMC is regulated by the Immigration Advice Authority (IAA) and is accredited to provide free immigration advice up to Level 3, covering cases from initial advice through to the First-tier Tribunal and Upper Tribunal.
Our immigration services focus on assisting migrants (including undocumented migrants), refugees, and asylum-seekers in navigating the UK’s complex immigration legal system. We help clients secure the right to remain in the UK for themselves and their families, with a particular emphasis on human rights claims, family and private life applications, family reunion, settlement, citizenship, and applications under the EU Settlement Scheme.
Purpose of the Role:
Main duties and responsibilities
All Caseworkers (Levels 1 and 2) will be required to carry out the tasks shown below:
Casework and client care:
· To provide one-to-one specialist advice in immigration and asylum area of law
· To provide thorough, professional, high quality and timely casework and advice
· To ensure accurate recording keeping and ensure all necessary and associated administrative tasks are completed
· To ensure case deadlines and key dates are recorded, monitored and actioned in a timely manner
· To conduct all casework and advice in compliance with all IAA regulatory requirements and the IAA code of standards
· To maintain confidentiality in all dealings with clients
Training and development:
· To keep up to date with changes in the law
· To attend training and share learning and good practice with other advisors
· To keep a record of your attendance on training courses
· To provide internal and/or external immigration training when required by management
Teamwork:
· To share casework knowledge and experience within the team
· To mentor, support and/or supervise colleagues on a lower level of IAA regulation
Projects and Engagement:
· To take responsibility for the day to day delivery of specific projects if requested by management
· To deliver presentations and represent RMC at meetings/events when required by management
· To maintain effective working relationships with partners and stakeholders
· To demonstrate a degree of flexibility and undertake tasks not specifically referred to above
Person Specification
Knowledge, Abilities and Skills- essential
· Accredited at IAA Level 1 or 2
· Experience in delivering advice and representation in the field of UK immigration and asylum
· Experience in working with clients with vulnerabilities and/or migrants, asylum-seekers, refugees
· Knowledge of most immigration areas, with a good understanding of at least one area such as the EUSS, asylum, human rights or family-based applications
· Commitment to working towards Level 2 accreditation (for IAA L1 advisors only)
· Ability to explain complex information to clients from different backgrounds
· A proven high standard of communication skills, including written, oral, presentational and inter-personal skills
· Ability to work independently
· Ability to manage and grow a caseload
· Ability to prioritise and to manage tight deadlines
· Teamwork and Flexibility
· Commitment to equality and diversity
Desirable
· Accredited to IAA Senior Caseworker
· Experience working in the Legal Aid sector
· Experience working in or with the not-for-profit sector
· Fluent in a community language
· Experience of working in a multicultural environment and sensitivity towards other cultures.
· Excellent listening skills and ability to empathise as well as establish boundaries to avoid emotional over involvement
· Educated to degree level or equivalent
Flexibility
In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.
Equal Opportunities
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Closing Date: 07/10/2025
Please note that RMC is not a sponsoring organisation. If your visa requires an extension within the next 12 months with the support of employer sponsorship, the Refugee and Migration Centre is unable to provide assistance with this.