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249

Communication manager jobs in derbyshire, east midlands

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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£25,731 p.a.
Full training will be provided and you will be working as a part of an approachable and supportive team in a rewarding environment
Posted 6 days ago Apply Now
Closing in 2 days
Voluntary Organisations Disability Group, Remote
£9,173 - £10,083 per year (£24,570 - 27,008 FTE)
Posted 4 weeks ago Apply Now
Closing tomorrow
Kinship, Remote
£45,000 - £55,000 per year (plus LW of £3,406 if applicable) (pro rata)
Kinship is looking for a senior HR leader to ensure effective and seamless delivery of our People function and embed our values
Posted 1 week ago Apply Now
Closing in 2 days
Sepsis Research (FEAT) SCIO, Remote
65,000-100,000 per year - commensurate with experience
Sepsis Research, FEAT are currently seeking a visionary and strategic leader to join our team as CEO.
Posted 1 week ago Apply Now
Closing in 6 days
The King's Trust, Manchester (Hybrid)
£55,000 - £65,000 per year
Posted 1 week ago
Islamic Relief Worldwide, Birmingham (Hybrid)
£43,435 per annum (Pending review)
Posted 2 weeks ago
Venn Group, Remote
£22 - £25 per hour
Posted today Apply Now
Blesma, Remote
£27,824.98 pro-rata
Join Our Mission: Make a Difference as a Part Time Trusts Fundraising Officer at Blesma!
Posted 1 week ago Apply Now
Better Story, Remote
£27,500 per year
We help charities grow by providing first-class fundraising and communications services. Join us!
Posted 4 days ago Apply Now
Vision of Adventure CIO, Remote
£37,000 Pro rata 0.3 role
Posted 1 week ago Apply Now
Page 8 of 17
Stoke-on-Trent (On-site)
£25,731 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

As a Debt Advice Caseworker, you will provide high quality advice and casework services to our clients who call through to our national help desk. The role is fully telephone based, at our office in Stoke on Trent. The telephone lines are open from 9am-8pm Monday to Friday, and Saturday 9.30am-1pm. The role includes a variety of shift patterns in line with the requirements of the contract.

You will predominantly be advising clients on their debt issues over the phone, helping them to find solutions to their issues. No call is the same, and each client is given tailored advice dependent on their circumstances. The role is demanding, but  full training will be provided, and you will be, working as a part of an approachable and supportive team in a rewarding environment, allowing you to provide the best possible service to our clients.

Through your excellent communication skills and attention to detail, you will be able to deal with complex situations, provide accurate and detailed information, whilst achieving individual KPI’s and targets.

Flexibility is a key characteristic of all our posts and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

You will have:

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2.  Some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

  • Bereavement leave
  • Smart casual dress
  • Company pension scheme
  • Cycle to work scheme
  • Health & wellbeing programme
  • Birthday leave after 3 months service
  • Employer funded cash health plan
Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Posted on: Thursday, 15 May 2025
Closing date: 14 June 2025 at 00:00
Tags: Advice / Information, Social Care / Development, Advocacy