Communication manager jobs in Tadworth, surrey

Customer Services Manager

We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.

Salary: £50,000

Location: Hybrid, Hammersmith London

Hours: Full time, 35 hours per week including mandatory office day on Tuesdays

Contract: Permanent

Closing date: Wednesday 24 December

Interview date: Thursday 8 January, Hammersmith

About the Role

As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.

Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.

Key responsibilities include:

• Leading customer services, resident engagement and communications across the organisation
• Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
• Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
• Maintaining up to date knowledge of legislation, regulatory standards and best practice
• Monitoring contractor performance and holding regular review meetings
• Producing performance reports and using data to identify improvements
• Embedding learning from resident feedback into service design
• Managing budgets, approving invoices and overseeing repair authorisations
• Supporting organisation wide planning as part of the Extended Management Team
• Providing clear leadership, managing performance and encouraging collaboration across teams

About You

You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.

Essential skills and experience include:

• Strong experience in a customer focused management or supervisory role
• Knowledge of responsive repairs or property maintenance
• Experience handling complaints and producing clear written responses
• Strong communication, relationship building and presentation skills
• Competence in MS Office with good analytical and reporting abilities
• Ability to interpret customer insight and performance data to drive service improvements
• A collaborative leadership style with a commitment to equality, diversity and resident wellbeing

A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.

About the Organisation

The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.

Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP

Are you an experienced Digital Product Manager looking for an exciting opportunity to help develop digital products and services? If so, join Shelter and you could soon be supporting our income generation, advocacy campaigns and advice services.

About the role

Reporting to the Digital Product and Delivery Lead, you’ll be at the centre of a multidisciplinary digital team, developing products and services to support Shelter’s income generation, advocacy campaigns and advice services.

As part of the Digital Team, you’ll work with disciplines including front and back-end development and user-centred designers, as well as with adjacent teams of specialists in marketing, creative, and campaigning teams.

You’ll develop Shelter’s ability to be user and data-led, leading on the planning, delivery, maintenance, and optimisation of a range of digital products.

Role specifics

A passionate champion of agile product design, you are used to being flexible within a range of business settings and constraints. Through extensive experience collaborating with experts in cross-functional teams, you’ll understand how to successfully bring together different technical specialists and business stakeholders, enabling them to work together towards a common aim.

You’ll have a solid knowledge of product design and development, including facilitating, ideation, and scoping. You will have worked on complex projects with a range of technologies and understand how strategic requirements, business analysis, systems thinking and user insight can be translated into full-stack solutions.

 An excellent communicator, you can advocate for a particular approach while building constructive relationships. Able to balance dependencies and priorities, we’ll look to you to develop a clear roadmap, that everyone can get behind, to deliver on time and budget.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The Digital team sit alongside our Content and User Experience team, our Strategic Evaluation, Learning and Insight team and our CRM team, within Shelter’s Digital and Audience Engagement (DAE) sub-directorate. DAE is one of three sub-directorates that make up our wider Communications, Policy and Campaigns (CPC) department.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About The Azaylia Foundation
The Azaylia Foundation was founded by Ashley Cain and Safiyya Vorajee in memory
of their daughter, Azaylia, who tragically passed away at just eight months old.
Childhood cancer is the leading cause of death by illness in children in the UK, yet it
receives less than 3% of cancer research funding.
Powered by a passionate community of supporters, The Azaylia Foundation is on a
mission to change this. We fund pioneering PhD research, campaign for better
awareness and funding, and provide vital support to families seeking treatment
unavailable through the NHS. We also have the Azaylia PhD Scholarship
Programme, funding vital childhood cancer research as well cultivating new talent in
childhood cancer research,
Joining us means being part of a movement that turns pain into purpose—fueling
hope, change, and brighter futures for children with cancer.

Role Overview
We are seeking an ambitious and driven Fundraising Manager to grow our income
streams and deepen impact. You will play a central role in developing and delivering
our fundraising strategy, cultivating key relationships, and securing vital funds to
power our mission.

Key Responsibilities
Fundraising & Income Generation
● Support the development and delivery of the Foundation’s fundraising
strategy.

● Build, manage, and maintain a high-quality fundraising pipeline and annual
work plan.

● Research, develop, and submit compelling funding applications to trusts,
foundations, and statutory bodies.

● Contribute to the planning and execution of our annual fundraising events and
community initiatives.

Relationship Management
● Cultivate and sustain meaningful relationships with funders, donors, and
partners.

● Provide tailored impact reports and consistent communication to supporters.

Monitoring, Reporting & Compliance
● Track and report against fundraising targets, including monthly donors and
income streams.

● Maintain accurate records, pipeline data, and activity logs.

● Produce clear, timely reports for senior leadership and trustees.

● Ensure all fundraising activity complies with regulation, best practice, and
GDPR.

Collaboration & Communications
● Work closely with the Head of Social Media and Community to align messaging
and impact storytelling.

● Support Foundation Ambassadors with campaigns and fundraising activities.

● Ensure children's voices and lived experiences remain at the heart of all
fundraising communication.

About You – Key Attributes
● Proven success in multi-channel fundraising, securing and growing significant
income.

● Experience in fundraising for a children’s or health charity (desirable).

● Skilled in partnership cultivation and stewardship of high-net-worth individuals,
foundations, and key stakeholders.

● Strong understanding of fundraising reporting, compliance, and GDPR.

● Experience in event fundraising and community-led initiatives.

● Strategic thinker with excellent organisational skills and a strong commitment
to meeting deadlines and targets.

● Passionate, empathetic, and motivated by making real change for children
and families affected by cancer.

Why Join Us?
✔ Be part of a mission-driven, heartfelt organisation creating real impact.
✔ Fully remote, flexible working.
✔ Supportive and passionate team culture.
✔ Opportunity to shape the future of childhood cancer research and support.

Together, we can make a difference to children fighting cancer. Let’s go, champ!

Harris Hill are delighted to be working with a fantastic charity to recruit for a Supporter Experience Manager. This role will by hubrid with 2 days in the office: London, Cardiff, Edinburgh or Warrington. 

This role sits at the heart of supporter engagement, shaping how supporters connect, engage and stay loyal over time. You’ll lead the development of a unified, multi-channel supporter experience strategy, using insight, innovation and collaboration to deepen relationships and maximise lifetime value.

As a Supporter Experience Manager you will:

• Design and implement a multi-channel Supporter Experience Strategy, delivering a unified supporter journey framework across the organisation.
• Lead the development and adoption of integrated supporter journeys that enhance satisfaction, trust, loyalty and income growth.
• Map and evaluate existing supporter journeys, identifying pain points and recommending improvements to deliver better outcomes.
• Use supporter feedback, insight and performance data to continuously refine journeys and communication approaches.
• Drive innovation by exploring emerging trends, tools and technologies to enhance supporter engagement.
• Identify and maximise cross sell opportunities, ensuring supporters are engaged in meaningful and personalised ways.
• Collaborate closely with data and insight colleagues to develop CRM capabilities that support personalised, data led engagement.
• Own and maintain the supporter journey matrix, ensuring consistency and quality across campaigns and initiatives.
• Develop and deliver training that equips teams to design, implement and improve supporter journeys effectively.

To be successful, you must have experience:

Essential

• Significant experience in a supporter experience role or delivering supporter journey strategy.
• Strong background in multi-channel communications and content delivery.
• Highly developed analytical skills, with the ability to translate insight into action.
• Experience designing and refining end to end supporter journeys.
• Proven project management skills and the ability to collaborate effectively across teams.
• Excellent interpersonal and influencing skills with internal and external stakeholders.

Salary: £53,549 for London, £48,576 for all other locations.

Location:  London, Cardiff, Edinburgh or Warrington hybrid working , 2 days in the office.

Contract: Permanent, 35 hrs a week

Closing date: on rolling basis  

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Talent Set are delighted to partner with a leading national charity on a fantastic Community Fundraising Manager role. This position offers a unique opportunity to lead local fundraising initiatives, foster community engagement, and drive support for impactful programmes, creating positive change in people's lives.

 

Key Responsibilities

• Develop and implement comprehensive community fundraising strategies to meet organisational goals.
• Build and maintain strong relationships with supporters, volunteers, and community groups.
• Plan, coordinate, and deliver engaging fundraising campaigns and events.
• Recognise and cultivate new fundraising opportunities within the community.
• Track and report on fundraising activities, analysing outcomes to inform future plans.
• Ensure effective communication of the charity’s mission and activities to diverse audiences.
• Manage stakeholder relationships to promote ongoing support and partnership opportunities.

 

Person Specification:

• Proven experience in community or donor relations, ideally within a charitable or nonprofit environment.
• Excellent interpersonal and communication skills for building rapport with a wide range of stakeholders.
• Strong organisational abilities, with the capacity to manage multiple projects simultaneously.
• Creative thinking for developing innovative fundraising strategies and campaigns.
• An understanding of the charity sector’s landscape and best practices.
• Ability to work independently and collaboratively, demonstrating adaptability and resilience.

 

What’s on Offer
Salary: £35,000 per annum

Remote work with occasional travel

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

 

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Certification Schemes Manager (Interim – 6 Months)
Membership Body | £24.73 per hour | Hybrid (2 days in London HQ)
Start: January 2026 | Applications reviewed on a rolling basis
 
Ready to step into a role where your expertise directly strengthens public safety and supports a mission with real societal impact?
 
My client, a well-respected membership organisation is looking for a confident, proactive Certification Schemes Manager to steer their high-profile schemes through an exciting period of change.
 
You’ll be the engine behind scheme compliance, stakeholder engagement and team leadership - perfect for someone who enjoys keeping complex processes moving smoothly, building trusted relationships with government and regulatory bodies, and delivering consistently high standards.
If you’ve managed certification, registration, audit or regulatory schemes before, particularly within a membership organisation, regulator or non-profit, this could be your ideal next move.
 
The Role
 
You’ll lead a small but capable team, ensuring the efficient, compliant and well-governed operation of all certification activity. Acting as Lead Certification Manager, you’ll oversee scheme delivery, maintain key government relationships, and champion continuous improvement across processes, guidance and digital systems.
 
Key Responsibilities
 

• Providing strategic direction to ensure scheme operations align with organisational goals.
• Acting as the main liaison with government and regulatory bodies to maintain contracts and building safety standards.
• Overseeing day-to-day scheme administration - registrations, audits, complaints handling and compliance.
• Leading and mentoring a team of two, ensuring high-quality delivery and performance.
• Managing consultants and internal stakeholders to tight deadlines.
• Driving continuous improvement across processes, guidance and digital workflows.
• Supporting Board structures through agendas, minutes, reports and sector communications.
• Contributing to budgeting, reforecasting, income generation and wider departmental aims.
• Developing deeper knowledge of certification schemes and building control across the UK.

 
About You
 

• Experience overseeing certification, registration or regulatory schemes (ideally within a membership body, professional body or regulator).
• Strong organisational skills with confidence managing multiple workstreams.
• Clear, adaptable communication skills and ease presenting complex information.
• Collaborative, people-focused, and comfortable working with senior stakeholders.
• Detail-oriented, methodical, and naturally improvement-driven.
• Confident using MS Office applications.

 
Why This Role?
 

• Play a central role in strengthening building safety and public protection.
• Lead a well-supported interim function with clear, high-impact priorities.
• Be at the heart of an audit, website launch and governance transition.
• Join a respected institution where your expertise will be valued from day one.

 
Interested?

To be considered for this role, please send your CV, quoting reference: SOH82313 - applications will be reviewed as they come in, and early interest is encouraged. We look forward to receiving your application!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you an organised and proactive governance professional? Do you enjoy being the reliable, trusted presence supporting senior decision-making?

Location: London (hybrid working, with occasional travel)
Benefits: Hybrid working, generous annual leave, development opportunities, supportive and collaborative team culture
Contract: Permanent, full-time (36 hours per week)

TPP are delighted to be recruiting a Committees Manager on behalf of a nationally recognised cultural organisation.  As the Committees Manager, you will play a vital role in keeping their governance structures running smoothly and professionally.

About the Role
As the appointed Committees Manager, you will sit within the Governance team and provide high-quality support across internal boards, leadership groups and Trustee committees. Your work will ensure key meetings run efficiently, decisions are well recorded, and governance processes remain robust.

Key responsibilities include:

• Coordinating governance meetings: scheduling, preparing papers, distributing information and taking accurate minutes.
• Supporting quarterly reporting, collating submissions, and producing clear governance summaries for senior stakeholders.
• Providing administrative and logistical support for leadership groups and Trustee committees.
• Managing the formal complaints process, ensuring responses are timely and aligned with policy.
• Acting as the central contact for Trustees, offering professional and responsive support.
• Maintaining well-organised filing systems and digital records.
• Promoting strong governance practices and representing the Governance team where required.

About You

This role is ideal for someone who thrives in a busy governance environment and enjoys working with senior stakeholders.

You will bring:

• Strong experience taking minutes at high-level meetings.
• Previous administrative experience, ideally within a governance or compliance setting.
• Excellent organisational and multitasking skills.
• A confident communication style, able to work with people at all levels.
• A detail-focused, methodical approach.
• Strong digital skills including Word, Excel and PowerPoint.
• The ability to handle confidential information with professionalism.

Inclusion Matters
TPP is committed to representing diverse talent and we welcome applications from candidates of all backgrounds. We encourage applicants who may not meet every desirable criterion but feel they have the skills and potential to excel. If you require adjustments at any stage, we will support you.

Apply Today
If you believe you’re the right fit for this Committees Manager position, please do not delay in applying. This is a fantastic opportunity to use your skills to support meaningful work within a respected cultural organisation.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Harris Hill is delighted to be working with a dynamic community charity in London in their search for a Community Engagement Manager.

Part-time, 22.5 hours per week
Salary: £36,000–£38,000 per annum (pro rata)
Location: Central London (on-site)

This is a fantastic opportunity for a motivated and creative engagement professional to lead a small, dedicated team and make a real difference within a vibrant, diverse inner-city community.

The role

As Community Engagement Manager, you’ll be an active ambassador for the organisation—raising awareness of its services, building strong relationships with residents and partner organisations, and leading initiatives that empower local people to participate and shape the community around them.

You’ll manage a small team of engagement staff and volunteers, oversee outreach and participation projects, and develop partnerships that enhance opportunities for local residents. A key focus will be increasing community reach, growing membership, and supporting user-led initiatives that reflect local needs and interests.

About you

We’re looking for a confident and experienced community engagement professional who:

• Has proven experience leading staff and volunteers to deliver community programmes.
• Understands the dynamics of engaging diverse inner-city communities through creative, inclusive approaches.
• Experience in monitoring and evaluating the impact of engagement activities, ensuring resources are used effectively.
• Has experience supporting user-led initiatives and volunteer development.
• Brings excellent communication and partnership-building skills.
• Is comfortable working flexibly, including some evenings and weekends.
• Is committed to equality, diversity and inclusion, and upholding safeguarding and health & safety standards.

If this sounds like you and you’re keen to hear more, please send your CV to .

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

 As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Trusts Manager

Royal Academy of Dramatic Art

Salary in the region of £40,000 - £45,000

38 days’ holiday |Defined contribution pension scheme | Hybrid working

For over 120 years, RADA has stood at the forefront of dramatic arts training, nurturing generations of actors, directors, writers, producers and technical artists who have gone on to shape the worlds of theatre, film and television. Access and diversity are at the heart of who we are, and we are deeply committed to ensuring talented students from all backgrounds can experience our training, uplifting the greatest range of voices and perspectives.

This is an exciting time to join us. Our vision and strategy focus on sustainability and inclusion, foregrounding excellence, equitable practice and wellbeing, and empowering artists. Alongside developing our growth strategy, estates strategy, industry partnerships and international offer, we are addressing two urgent priorities: investment in our estate and in bursaries to ensure all talented students can thrive. This is in addition to raising unrestricted funding for RADA’s core activity. At the same time, we are building a renewed alumni strategy, creating opportunities for graduates to connect, collaborate and shape the future of our industry.

We are seeking an experienced trusts fundraiser to join our Development team at a pivotal point in our journey. As Trusts Manager, you will play a key role in supporting the delivery of RADA’s future fundraising growth by developing and stewarding long-term relationships with a portfolio of Trusts and Foundations to unlock transformational support for RADA’s mission and future. Reporting to and working closely with the Head of Grants & Fundraising Services, you will support with the creation of the Trusts and Foundations annual strategy, and will confidently seek out and secure new mid-level gifts.

The ideal candidate will be a confident and proactive fundraiser from an arts/cultural or higher education context and with a track record of gifts at the five-figure level. Your persuasive communication skills, attention to detail, and willingness to take initiative will be important drivers in this role. In addition, your ability to build relationships and inspire trust with RADA’s leadership and senior volunteers will be key to your success.

If you are excited by the opportunity to shape the future of dramatic arts training, and to make a lasting difference through life-changing work, we would be delighted to hear from you.

For a confidential conversation about this exceptional opportunity, please contact our recruitment partners at Richmond Associates. For further information, key dates, and how to apply, please visit the Richmond Associates website and download a detailed candidate pack.

Please tell us if there are any reasonable adjustments we can make to help you in your application or with our recruitment process.

We are taking positive action by guaranteeing an interview to any applicant who self-identifies as being from a Black, Asian or Global Majority background, and/or who self-identifies as D/deaf or disabled, and has experience as a development department lead or deputy lead in the cultural and Higher Education sectors. If you regard yourself as having these characteristics, please state so clearly on your supporting statement.

Closing date for applications: 09:00 on Monday 12th January 2026

#trusts #trustsfundraiser #trustsmanager

Job Summary

We are seeking an experienced, registered nurse to support and lead our nursing unit in the absence of the Unit Manager or Deputy Unit Manager. The post holder will provide high-quality, person-centred care to residents, promote professional standards, and ensure a collaborative, supportive environment for residents, families, and staff. This role includes clinical leadership, staff supervision, and contribution to practice development in line with NMC regulations and Nightingale policies.

Key Responsibilities

Leadership & Management

• Act as the lead nurse in the absence of the Unit Manager/Deputy, ensuring the smooth operation of the unit.

• Support with rota planning, staff deployment, and management of nursing teams.

• Contribute to recruitment, supervision, appraisal, and ongoing professional development of staff.

• Ensure effective communication across internal departments and with external professionals, residents, and families.

• Promote a culture of respect, empathy, and professionalism, in line with Nightingale’s values and Jewish cultural observances.

• Support in managing complaints, incidents, and staff concerns following Nightingale procedures.

Clinical Practice

• Coordinate, deliver and evaluate high standards of resident care in line with CQC and regulatory standards.

• Maintain safe administration and control of medications.

• Promote and model effective multidisciplinary communication.

• Engage in clinical practice regularly to maintain clinical skills and support staff on the floor.

• Contribute to continuous improvement in nursing practice, patient outcomes, and resident satisfaction.

Service & Practice Development

• Work with the Unit Manager to implement changes and innovations in clinical care.

• Participate in quality assurance, audits, and evaluation of care standards.

• Ensure safe, effective, and up-to-date practices based on current research and clinical guidelines.

• Foster a learning environment for staff and students on placement.

• Mentor staff and support development of specialist skills in elderly care.

Education & Research

• Take responsibility for your own professional development and NMC revalidation (where applicable).

• Conduct bi-monthly 1:1 supervisions with allocated staff members.

• Promote evidence-based practice and contribute to training and development sessions for team members.

• Participate in service improvement initiatives and research where appropriate.

Health & Safety / Compliance

• Uphold Nightingale’s policies on fire safety, health and safety, infection control, and emergency procedures.

• Ensure compliance with safeguarding, medicines management, and legislative frameworks governing adult social care.

Site Cover

• Participate in the site-wide cover rota, including occasional out-of-hours responsibilities and working opposite the Unit Manager to ensure continuity of care and leadership.

Essential Criteria

• Registered Nurse with valid NMC PIN.

• Experience in elderly care or a similar setting.

• Strong leadership, communication, and clinical skills.

• Understanding of CQC standards and person-centred care.

• Commitment to cultural sensitivity and values of Nightingale.

Desirable

• Previous experience in a senior or acting-up role.

• Mentorship or teaching qualification.

• Knowledge of Jewish cultural practices (training can be provided).

Sponsorship 

Please note that this role doesn't provide sponsorship. If you now or in the future require a visa sponsor, please do not apply.

Salary: £29,000 – £34,000 per annum (depending on experience)
Location: Reigate, Surrey (Wayside Community)
Contract: Full-time
Occupational Requirement: Female, practising Christian
Closing Date: 23rd December 2025
Start Date: Early February 2026 (notice periods considered)

Do you have the compassion, resilience and leadership potential to support women on their journey out of homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and Southwest of England.

We are seeking a dedicated Deputy Manager to join our specialist women’s homelessness service, Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is an excellent opportunity for someone with strong frontline experience who is ready to step into management within a highly supportive and mission-driven team.

About the Role
The Deputy Manager plays a key role in the leadership of Wayside Community, supporting the Women’s Homelessness Lead in the day-to-day running and development of the service.

Key responsibilities include:

• Assisting the Women’s Homelessness Lead in Surrey in ensuring the smooth daily running of the Service at all times and deputising in her absence for all matters relating to the management of the Service.
• Ensure that Wayside Community complies with all statutory regulations relating to supported housing, health and safety, fire precautions etc.
• Working with the Women’s Homelessness Lead to develop performance targets and quality control measures for the benefit of the team, and monitoring team members’ work to ensure that these are met.
• In conjunction with the Women’s Homelessness Lead ensure that effective assessments and action plans are updated for all residents through a key worker system and on case files.
• In conjunction with the Women’s Homelessness Lead ensure that all safeguarding concerns, incidents and complaints are managed robustly.

Who We’re Looking For
You will bring:

• A high-performing individual who is an excellent networker that builds effective internal and external working relationships.
• Experience in delivery of support to clients.
• Agrees with Keychange mission, vision, values.
• Strong leadership, problem-solving, interpersonal, and time-management skills.
• Competent computer skills using Microsoft applications and organisational systems.

Desirable experience includes:

• Prior experience working with non-profit organisations, particularly those involved in social care and/or homeless work.
• Experience of services for women and/or young people experiencing homelessness.
• Experience of motivating and empowering colleagues, staff and/or volunteers to take responsibility for delivering a high-quality service.
• Knowledge of the range of services available to homeless people who may have complex needs or other support needs.

Occupational Requirements
This role is subject to legal Occupational Requirements under the Equality Act 2010. The postholder must both a woman and a practicing Christian. These requirements are essential due to the nature of the role, including spiritual support, trauma-informed care for women, and active church partnership development.

What We Offer

• Salary of £29,000 – £34,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A compassionate, faith-centered, values-driven culture

For more comprehensive details about the role and how to get in contact with us for an informal discussion about the opportunity, please view the job pack for this advert. 

 
How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience.
 

Recruitment Timeline

• Application deadline: 23rd December 2025
• First stage interviews (remote): First week January 2025
• Final interviews (in person): Mid-January 2026
• Start date: Early February 2026

Salary: £35,624-£45,803
Contract: Permanent, Full-time
Location: Remote with occasional office presence in London
Closing date: January 11th 
Benefits: 26 days annual leave (rising with service), generous pension contributions (matched 4% or 6%), HolidayPlus scheme, enhanced family leave, employee discounts, health cash plan, and more

We are working with a renowned national children's charity to recruit a new Corporate Relationship Manager. This is a new role that is being introduced to help the long-term growth of their Corporate Fundraising Team.

As Corporate Relationship Manager, you will manage a portfolio of high-value corporate partnerships, delivering exceptional account management to maximise income, engagement, and awareness.

To be successful in this role, you will need:

• Experience managing profitable donor or client relationships in a corporate or fundraising environment
• A proven track record of delivering against financial targets and partnership objectives
• Strong communication and relationship-building skills, with the ability to influence stakeholders at all levels
• Commercial awareness and the ability to think creatively to develop new opportunities

If you’re passionate about making a difference for children and young people, and thrive in a collaborative, purpose-driven environment, we’d love to hear from you.

If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Jake.

Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.

If enough applications are received, we reserve the right to close the application period early.
Job Reference: 2805JP

Hours: 0.4 or 0.6FTE (14/21 hours per week respectively)

Location: Hybrid. Staff work remotely and from the Medact office in East London. London-based staff work in-person as a team one day per week, and staff based outside London come in at least once a month, with support for travel costs. Applications from outside London are encouraged.

Salary: £15,818.48 at 0.4FTE or £23,727.71 at 0.6FTE (£39,546.19 full time equivalent). Note: We do not negotiate salaries, so please only apply if this is in line with your expectations.

About the role

Medact is hiring for the new role of Fundraising Manager: Trusts & Grants to secure grant funds for the organisation over a critical one-year period. The new Fundraising Manager will be responsible for completing applications already in the pipeline, and then setting out a plan to apply for as many successful grants as possible in the period and delivering it.

The successful candidate will work closely with the senior leadership team and our programme staff, to identify, develop and write grant proposals to relevant funders, for both restricted and unrestricted income streams. 

About you

This is a skilled role but you don’t need to have had a job in an NGO before or be a professional campaigner to be right for it. You might have successfully fundraised for a local community organisation or a grassroots campaign on a social justice or health issue that you care about. 

You’ll have strong skills in developing and writing applications, with a strong understanding of the funding landscape and potential relevant grantmakers. You need to be a great communicator, able to translate the work of an organisation into language tailored for different funding bodies. You’ll also be a strong team player, able to work with relevant staff members to develop winning applications that fit properly within our existing strategy and areas of work.

About Medact

Medact organises with the health community to win a world in which everyone can truly achieve and exercise their human right to health. We cover some of the most pressing national and global threats to health and wellbeing including institutional racism; climate change; human rights abuses; violent conflict; and rising inequality. We’re a member-led organisation, and our members are made up of a range of people who work in health including nurses, doctors, midwives, and clinical researchers.

We take an organising-centred approach to our work. We build community power by working in solidarity with health workers and the communities experiencing harm from the unjust systems we challenge. We run national campaigns, use research to expose injustice, and we support local organising groups across the country who lead most of our work.

Benefits

• 35 hour full time work week
• 25 days paid holidays (pro-rata) plus bank holidays and additional days at Christmas when the office is closed
• Employer pension contribution
• Flexible working
• Learning and development budget
• Cycle to work scheme
• A caring and supportive culture and lots of opportunities for team connection

Product Manager – HOSTHub Lead  

Reports to: Operations Director (Head of Delivery)  
Contract: 0.6  
Location: Remote (UK or International (GMT +3/-3)  

Interview Process: Will commence in the New Year 

Role Purpose  

As Product Manager  HOSTHub Lead, you will drive the vision, design, and delivery of HOSTHub, HOST’s secure digital platform for global civil society operations.  

HOSTHub is the central nervous system of HOST - connecting partners, funders, and internal teams across finance, legal, and operations. You will lead the platform’s development and optimisation, ensuring every user journey is clear, intuitive, and aligned with HOST’s empowering, expert, and empathetic values.  

Working closely with the Partnerships and Engagement teams, along with our development contractors, you’ll translate user needs into product strategy, coordinate with the external development team, and deliver tools that make life easier for changemakers, funders, and the HOST team.  

This is a strategic, high-impact role for someone who can think systemically, act decisively, and balance big-picture design with hands-on delivery.  

  

Core Responsibilities  

1. Product Vision and Strategy  

Lead on the design, roadmap, and vision of HOSTHub as HOST’s flagship digital platform.  

Translate HOST’s organisational goals into a clear, scalable, and user-focused product strategy.  

Define and own product milestones, prioritising features that improve efficiency, visibility, and impact.  

Ensure HOSTHub reflects HOST’s values secure, transparent, intuitive, and empowering.  

Reporting cadence: Monthly progress and roadmap update to Operations Director and Leadership Team.  

  

2. User Journey and Experience Design  

Lead on designing the end-to-end user experience for hosted partners, funders, and staff.  

Map user journeys across onboarding, finance, compliance, and reporting workflows, identifying pain points and opportunities for improvement.  

Collaborate with the Partnerships and Community Support teams to align HOSTHub with the Hosted Partner and Funder Journeys.  

Work with the Communications Team to ensure all user-facing content is accessible, clear, and on-brand.  

Reporting cadence: Quarterly user feedback and UX improvement report.  

  

3. Development Oversight  

Oversee product design and development process, in coordination with the development team.  

Attend demo and planning sessions each sprint, provide clear prioritisation of activities and ensure that development is rolled out as required.   

Ensure that all Hosted Partner and HOST team voices are included and prioritised into the platform development, acting as central focal point for all HOSThub needs.  

Reporting cadence: Bi-weekly sprint updates; monthly development report.  

  

4. Data, Systems, and Integration  

Work with the Data Analyst to ensure HOSTHub captures accurate, useful data for reporting and impact measurement.  

Integrate Data and Impact measurement needs into the Product Roadmap prioritisation  

Support automation of key workflows across the Delivery and Partnerships Circles, improving speed and reducing manual processes.  

Maintain robust documentation of system architecture and data flows.  

Reporting cadence: Monthly systems performance and data accuracy review.  

  

5. Security, Compliance, and Risk  

Lead on platform security and data protection in collaboration with the Legal Lead.  

Ensure HOSTHub adheres to global data privacy and security standards (GDPR, AML/CTF, etc.). Prioritise required actions within roadmap.  

Conduct regular digital risk assessments and prioritise required actions within roadmap mitigation strategies.  

Lead the incident response process for digital issues or breaches, maintaining transparent communication with leadership.  

Reporting cadence: Quarterly security and compliance review.  

  

6. Cross-Team Collaboration and Capacity Building  

Work across HOST’s teams to ensure HOSTHub serves all service areas - Project Hosting, Hosted Grantmaking, and Capacity Building.  

Develop and deliver internal training sessions to build staff confidence and skills in using HOSTHub.  

Create and maintain onboarding resources, FAQs, and user guides.  

Partner with the Training Lead to embed digital literacy across the organisation and hosted partner community.  

Reporting cadence: Quarterly internal training and adoption report.  

  

7. Continuous Improvement and Innovation  

Monitor emerging technologies and sector best practices to inform HOSTHub’s evolution.  

Evaluate and test new features, integrations, and user needs to maintain product relevance.  

Lead user feedback sessions and platform reviews to ensure HOSTHub grows with HOST’s global operations.  

Drive HOSTHub’s role in enabling a distributed, digital-first delivery model.  

Reporting cadence: Annual product review and roadmap refresh.  

  

Key Relationships  

Internal: Operations Director, Finance Team, Legal Lead, Partnerships Director, Community Support Team, Data Analyst, and Training Lead.  
External: Developers, technical service providers, hosted partners, funders, and contractors.  

  

Performance Indicators  

HOSTHub roadmap milestones delivered on time and within scope.  

90%+ user satisfaction in feedback surveys.  

All major integrations operational and maintained.  

Demonstrated improvements in efficiency and automation across service areas.  

100% compliance with digital security and privacy standards.  

  

Required Experience  

5–8 years’ experience in product management, digital platform delivery, or systems development - ideally within SaaS, fintech, social enterprise, or digital infrastructure contexts.  

Proven track record of delivering complex, multi-stakeholder digital products from concept to launch and iteration.  

Strong understanding of user experience (UX) and user journey design, with practical experience mapping and optimising workflows for multiple user groups.  

Experience managing or coordinating external developers, digital agencies, or tech contractors in remote environments.  

Demonstrated ability to translate user needs into technical requirements, prioritising effectively across competing demands.  

Familiarity with API integrations, database systems, and workflow automation tools (e.g. Zapier, Airtable, or custom integrations).  

Proven success integrating digital tools with finance, CRM, or data systems (e.g. Sage, Salesforce, ClickUp, Zendesk).  

Strong data skills, including experience designing or using dashboards and analytics for performance and reporting.  

Knowledge of security, privacy, and compliance frameworks (e.g. GDPR, ISO, AML/CTF) as they apply to digital systems.  

Excellent project management, prioritisation, and communication skills - able to bridge technical and non-technical audiences.