Communication manager jobs in tamworth, staffordshire
This new role is an exciting opportunity to support the growth of Family Fund’s community and volunteer fundraising, enabling more families raising a disabled or seriously ill child to access the help they need.
As a key member of the fundraising team, you will be instrumental in expanding our reach within communities, inspiring individuals, groups, and local businesses to get involved and raise vital funds.
The role
As our Community and Volunteering Fundraiser, you’ll take the lead on growing our community fundraising income within a defined region. Through proactive outreach, you will build relationships with supporters, volunteers, and local organisations empowering them to fundraise on our behalf.
You’ll deliver a mix of supporter recruitment, stewardship and event coordination. From championing local partnerships and speaking at community events, to helping individuals turn their ideas into successful fundraisers, you will be the local contact for Family Fund in your region.
Working closely with our fundraising and marketing teams, you’ll adapt and promote campaigns that resonate locally, driving participation and long-term engagement. A natural relationship builder, you’ll also support and grow our network of volunteers to maximise regional impact.
About you
You’ll be passionate about making a difference, with experience in community fundraising, volunteer coordination, or a similar engagement-focused role. You’ll bring strong interpersonal and communication skills, with the ability to motivate and inspire supporters from all walks of life.
Organised and results-driven, you’ll manage multiple projects effectively, balancing supporter care with meeting fundraising targets. Comfortable working independently and as part of a wider team, you’ll be confident representing Family Fund in your community and beyond.
About us
Family Fund is a great place to work for great people. We provide a challenging and rewarding working environment where every staff member can make their mark.
We’re growing our collaborative and ambitious Fundraising Team at Family Fund, with exciting roles that will play a key part in helping us reach more families raising a disabled or seriously ill child.
We’re also recruiting for:
Corporate Partnerships Manager (New Business) – to build strategic new corporate partnerships that support our mission.
Philanthropy Manager – to develop and grow income through major donor and trust relationships.
Each role offers the chance to make a real impact, working alongside passionate colleagues in a values-driven organisation. If you’re looking for a meaningful role where your fundraising expertise can truly change lives, we’d love to hear from you.
We are a values based organisation and we aim to show our values in all that we do. Read our staff stories here, and see how our staff display our values every day.
We commit to inclusion, equity and diversity and we welcome applications from all parts of the community. Family Fund is a Disability Confident Leader. We will invite to interview all disabled applicants who meet the requirements for the role. If you have a disability, and are happy to let us know, please highlight this in your covering letter. We have also signed the Armed Forces Covenant and we welcome applications from the Armed Forces Community.
How to apply
Please complete the online application and submit your CV and a covering letter telling us how you meet the requirements for this role. Your cover letter should be no more than two pages long.
For more information, please read and download the job description.
The successful candidate must complete pre-employment checks that meet the Baseline Personnel Security Standard. This includes a requirement to undergo a right to work check and employment history verification.
Information
Location: Home – you must live in the Midlands or South of England
Closing date: 31 July 2025
Interview dates: 13 August 2025
Our mission is to improve the day-to-day lives of families on a low income, raising a disabled or seriously ill child, or young person.
The client requests no contact from agencies or media sales.
Fixed Term Contract until October 2028
Hybrid role - London, Birmingham, Blackburn, Bradford, Bristol, Doncaster, or Redcar
Required from October 2025
About us
The National Institute of Teaching (NIoT) has an unswerving commitment to high-quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.
The NIoT aims to improve teacher professional development through rigorous, impactful, and cutting-edge school-led research. Our programme team plays a key role in this mission, as we work with our Research teams to test approaches to delivery and respond to the needs and questions of our partner organisations in the wider education sector.
As a Programme Lead at NIoT, you will have the opportunity to work with a team of dedicated professionals working in the design and delivery of teacher training and development programmes, and on cutting-edge research that has the potential to shape the future of teacher education and professional development. If you are passionate about teacher and leader education and are looking for an exciting new opportunity, we encourage you to apply.
About the role
We’re looking for a Programme Lead to drive forward a bold, nationally significant initiative designed to support educators in responding to one of the most complex and urgent challenges facing young people today.
This project will help schools engage with issues that affect how students form beliefs, navigate digital spaces, and make sense of the world. You’ll make sure the right things happen at the right time, driving both the strategy and the detail that bring this ambitious programme to life. You’ll coordinate multiple stakeholders, shape and manage delivery timelines, and maintain project fidelity.
You will work alongside the Director of Teacher Development, as well as other colleagues from our ITE, ECF and NPQ Faculties, as well as the Research and Best Practice team. You will also work closely with diverse external stakeholders including schoolteachers and leaders and young people.
Diversity and inclusion
We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.
Key benefits:
- Flexible start and end working times.
- Flexible working opportunities, with significant scope for hybrid working.
- Highly competitive pay and pay progression opportunities.
- At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service (with an annual discretionary office shutdown between Christmas and New Year).
- Entry to the highly valued Local Government Pension Scheme.
- Excellent opportunities to develop your skills and experience and to progress your career.
- A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.
If you have any queries about this role, please email our recruitment team.
For more information and to apply, please visit our careers page.
Closing date: 23:59 on 3rd August 2025.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers.
We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
Brief role description:
The CST Client Advisor will play a pivotal role in assisting clients transitioning from military to civilian life by providing tracking, referral, and job matching services.
Working closely with the Central Support Team (CST), the CST Client Advisor will offer advice and guidance to both clients and employers, utilising the Meganexus CRM and the CTP internet platform.
Interested? Want to know more about the Charity? please visit our website
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date, Tuesday 12 August 2025
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Job Description - CST Client Advisor.pdf
Benefits at FEC.pdf
#LI-DNI
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
You don’t need to tick every box; if you care about making a difference, we want to hear from you.
We’re looking for two Place Leads to help drive our work in Stoke-on-Trent and East Staffordshire. Each role will be rooted in its local area, but both will work across the whole county, helping us build more connected, inclusive systems that support people to be active in ways that matter to them.
This work is part of a wider investment from Sport England, focused on changing how systems support people to be active. That means shaping how physical activity is understood, prioritised, and embedded, not just in programmes, but in policies, partnerships, and everyday decisions. That includes health, local government, community development, and beyond.
You’ll work with partners, communities, and decision-makers to make sense of what’s already happening, spot where things are stuck, and help shift both the culture and the practice. The work will be messy, layered, and relational. Some days will be about strategy. Others will be about trust.
You’ll be part of a small, committed team working across policy, systems, community insight and practice. And you’ll be trusted to bring your own judgement, experience, and clarity to the role.
If you’re someone who can see the potential in people and systems, even when they’re tired or fragmented, we’d love to hear from you.
Role Outcomes:
- Improve wellbeing outcomes for families as part of place expansion work
- Connected, vibrant, proactive system of partners working in core priority places
- Grassroots, community organisations in our priority places are part of decision making
- Robust learning and evaluation framework in place the can effectively demonstrate the our impact across systems and directly for people living in place
- The people who need to understand and demonstrate system leadership do
- Coordinated, coherent approach has been developed to place based working in areas of focus.
What does this mean day to day?
- You’ll spend time listening to what’s emerging in communities, building trust with partners, and making sense of how insight, decisions, and action travel across the system.
- You’ll support our governance groups, coordinating agendas, shaping recommendations, and helping hold people gently but clearly to account for the things they’ve committed to.
- You’ll track where energy is building, where its leaking, and where attention needs to shift. That means spotting patterns, asking difficult questions, and making sure conversations lead to decisions, and decisions lead to change.
- You’ll need to hold contradictions without forcing resolution: where different truths exist at once, where progress creates new tensions, and where outcomes are unclear. Critical thinking is key; this role is as much about reflection and challenge as it is about delivery.
- Some days you’ll be co-designing a development session. Other days, you’ll be reflecting on what’s working, what’s drifting, and how we bring things back into focus. You’ll be supported by a small team who care about doing this work well, with clarity, kindness, and a shared sense of purpose.
How do we value you?
- Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
- Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
- Death in service scheme up to the value of three times actual salary
- Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
- Up to 8% employer contribution to pension scheme
- Reimbursement of the cost of a standard eye test as a user of visual display equipment
- Health & Wellbeing Cashplan – including access to a virtual GP any day anytime, Discounts to gym memberships, Retail discounts such as cinema tickets and your weekly shop.
- Access to Cyclescheme
- Annual CPD courses offered by Staffordshire University
- Online skills training platform – for employees to use to broaden their professional and personal development across a range of online courses.
- Access to counselling service.
To apply, please visit our website, read our recruitment pack, and send us your CV along with a cover letter answering the three questions below.
We’re recruiting on a rolling basis. If your application feels like a good fit, we’ll be in touch within a week to arrange an interview.
Questions to answer:
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What draws you to place-based systems work, and what helps you stay with it when it gets messy or slow?
We’re interested in your motivation, but also in your mindset; how you approach complexity, pace, and change that doesn’t always follow a plan. -
Tell us about a time you helped hold people or partners to account in a way that built trust rather than eroded it.
This could be from work, volunteering, or anywhere you’ve had to navigate power, tension, or different agendas with care. -
How do you recognise when systems change is happening, and when it isn’t?
We don’t need a textbook answer. We want to hear how you spot movement (or drift), and what you pay attention to when trying to shift something deeper than outputs.
We exist to design out inactivity across Staffordshire and Stoke-on-Trent.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Business Development Officer
UK-wide
£32,145 per annum (pro rata for part time hours)
Ref: 25REC
Part Time: 30 hours per week – happy to talk flexible working
Base: Hybrid working at any UK Sustrans Hub
About the role
We have a new opportunity for a Senior Business Development Officer to join Sustrans. In this pivotal role, you'll support Sustrans’ commercial strategy by leading and improving our competitive bidding process and delivering high-quality business development support across the organisation.
Key responsibilities will include:
- Championing innovation in our business development approach
- Developing compelling new offers and refining internal processes
- Providing expert bid-writing guidance and quality assurance
- Fostering collaboration across teams and leveraging internal expertise
- Strengthening Sustrans’ ability to win new opportunities and build strong, strategic partnerships
This is an exciting opportunity to influence the future of sustainable transport by helping us grow our impact and reach.
Candidates should be based within the geographical area with regular travel expected to the nearest hub.
About you
As an excellent communicator, you work well with other people and develop strong relationships.
You have experience of working in business development or a relevant setting. You have previously developed successful funding bids and competitive tenders. You work well with others, identifying new opportunities and gaps in the market. You coordinate activities using an established process - holding people to account and meeting deadlines. Your copy is of a high standard and you are confident reviewing others' work. You have a proactive mindset with a focus on quality, impact, and continuous improvement.
Previous experience of working in this area isn't a necessity. If you are well-organised, with an eye for detail, and work well with others - we'd welcome an application from you.
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
What we offer
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in Service benefit – 3 x annual Salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 13 August 2025.
- Interviews will take place in via MS Teams during the 1st or 2nd of September 2025
About Sustrans
At Sustrans you'll be part of a movement to make it easier for people to walk and cycle.
We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.
You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet.
We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported.
You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Come and join us and be part of a mission to save lives and end economic abuse forever!
In 2024, a staggering 4.1 million UK women experienced economic abuse at the hands of their current or former partner. The rising cost of living has only exacerbated the devastated impact of this form of domestic abuse.
Surviving Economic Abuse (SEA) is the only UK charity dedicated to raising awareness of economic abuse and transforming responses to it.
Since our founding in 2017, we’ve proudly campaigned successfully for the recognition of economic abuse in UK law and influenced wide-ranging systemic change to transform responses to it. We're now entering an ambitious new phase, and we’re seeking a dynamic, strategic and values-led Head of Income as part of the Senior Leadership Teamto help drive it forward.
This is a critical time for SEA. With a bold three-year strategy now in place, we’re looking for an experienced income-generation leader to oversee and diversify our income streams — across high-net-worth giving, corporate partnerships, trusts and foundations, and earned income through consultancy and training. As a key member of the Senior Leadership Team, the Head of Income will play a vital role in shaping the future of the organisation and enabling us to scale our impact.
The Head of Income will lead a talented team, including our Senior Fundraising Manager (trusts and foundations) and Corporate Development Manager (strategic multi-stakeholder partnerships), and collaborate closely with our CEO, Trustees and earned income delivery teams (consultancy and training) whilst also being hands on in relationship development. Your approach will be collaborative, survivor-centred and driven by SEA’s values. We are particularly interested in hearing from candidates with strong experience in high-value fundraising and/or commercial income generation.
What we’re looking for in the Head of Income
- Proven success in income generation from high-net-worth individuals and/or corporate partners
- Strategic mindset with the ability to lead and grow multi-stream income
- Experience of working in a small, agile organisation and line-managing high-performing teams
- Experience of working at Senior Leadership Team level, or readiness to step into the role
- A confident communicator with strong relationship-building skills
- A commitment to SEA’s feminist ethos, values and mission
What we offer the Head of Income
- 25 days annual leave + 5 wellbeing days + bank holidays
- Home-based and flexible working options
- Reflective practice and wellbeing support
- 5% employer pension contribution
- Enhanced family leave, carers leave, sick pay
- A dynamic, purpose-led team where your impact is tangible
How to apply for the SEA Head of Income
Charlotte Wilmot at Eardley Wilmot is managing this appointment on our behalf and will support you with your application. Please send your CV to her directly in the first instance or here to her via Charityjob. You will then also be asked to complete a short anonymised application form via the Surviving Economic Abuse website. Charlotte will guide you through that step and a link to the form will be provided.
The deadline for receipt of completed application forms is midnight on 28 July 2025.
SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome applications from minoritised and marginalised communities, and we guarantee interviews for disabled applicants who meet the essential criteria. We also welcome job share applications as a joint application.
First nterviews will be held week beginning 4 August 2025 (held online – questions will be shared in advance).
We really look forward to hearing from you.
In the first instance, and for a full pack, please send your CV to Charlotte Wilmot at Eardley Wilmot or submit it here on CharityJob. You will then be invited to complete SEA's full application form in advance of the application deadline at midnight on Monday 28 July 2025.
SEA is proudly survivor-centred and committed to equity, diversity and inclusion. We particularly welcome application from minoritised and marginalised communities, and we guarantee interview for disabled applicants who meet the essential criteria.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role: We’re looking for a talented and driven writer to tell compelling stories that touch hearts, change minds, communicate the importance of our work and inspire people to get involved.
With a proven track record of crafting inspiring narratives, you will gather and share the lived experience of road victims, to demonstrate the impact of road crashes and the difference Brake makes to families affected. You will source, research and write for different audiences to raise awareness of the solutions that we know can prevent road crashes and reduce death and injury.
You will write effective and powerful content to meet the needs of different functions, including fundraising materials, news and marketing bulletins, research reports, website features, and other publications.
About Brake: Brake is a renowned and respected road safety charity with a 30-year history dedicated to supporting people affected by road crashes and advocating for safer streets.
Why this role is important: Every 20 minutes, someone is killed or seriously injured on UK roads. For families affected, the emotional and practical challenges are immense. Brake provides trauma-informed care to individuals and families suffering from the sudden bereavement or life-altering injury of a loved one and campaigns tirelessly for positive change to prevent future collisions and save lives. This role will play a vital part in raising the profile of our work and effecting positive change for a safer future on our roads.
What we offer:
- A generous 35 days of annual leave (including bank holidays and 3-day end of year shutdown)
- Birthday day off
- Flexible working (choose a working pattern to suit you between the hours of 8am-6pm Mon-Fri)
- Enhanced sick pay and compassionate leave
- Death in service benefit
- Pension
- Employee Assistance Programme
- A rewarding role with purpose
- Be part of a skilled, friendly team with an engaged Board of Trustees
- Opportunity to attend prestigious events such as the Brake annual reception and awards (if you want to)
Who we're looking for
You will be a qualified journalist, a skilled and talented writer, with a minimum of four years of professional experience of working in a fast-paced newsroom or equivalent. You will be well-organised, interested in the UK charity sector and keen to work as part of a dedicated and creative team.
Essential Requirements:
· Excellent writing skills, with the ability to write engaging copy that conveys complex ideas to a range of diverse audiences.
· Skilled in interviewing with sensitivity, supporting the welfare of people sharing their stories with us, including those who have experienced trauma.
· Meticulous attention to detail and collaborative approach, helping us develop and deliver bold, compelling copy and connect with our audiences.
· Qualified journalist with a minimum of 4 years of experience working in a fast-paced newsroom or equivalent, writing a broad variety of engaging copy, working to tight deadlines.
· You will have a strong portfolio showcasing versatile writing skills across different formats. You’ll be able to demonstrate how you have adapted and nuanced copy for different audiences, across a range of content formats and subjects.
· Excellent organisational and project-management skills with the ability to prioritise a varied workload, working both proactively and reactively when required.
· Ability to work independently and in a team with a positive, problem-solving approach.
· Confidence and competence in utilising modern office, communications and IT skills in the Microsoft Office Suite as well as knowledge and skills to use content management systems and databases.
Desirable Experience:
· Experience working in the transport sector with a broad awareness of the political landscape relating to road safety and victim support and how it relates in practice
· Good knowledge of GDPR compliance and data protection best practice.
Equality, Diversity & Inclusion: Brake is passionate about creating an inclusive workplace that values diversity. We’re committed to supporting employees to achieve a good work/life balance and flexible around caring commitments. We welcome your application whatever your background or situation. We particularly welcome applications from those who are part of the global majority, the LGBTQIA+ community or disabled. We are proud to be a disability confident employer. We don’t want you to ‘fit’ our culture, we want you to enrich it. So, if you have a passion for making a difference and share in our vision for a world where no one is killed on our roads, we would love to hear from you.
Apply now: If you're up for a new challenge and have the skills, apply now by sending your CV and cover letter. We encourage cover letters in alternative formats such as videos or presentations.
Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at screening/interview.
Questions? If you would like to discuss the role further, please get in touch, we'd love to chat.
We're keen to get to know the real you. If you're more comfortable submitting your cover letter in an alternative format such as a short video we're happy to receive those.
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Voice 21 and amplify every child’s voice!
Voice 21, the UK’s leading oracy education charity, is on a mission to transform lives through talk, ensuring every child thrives in school and beyond. We’re seeking a dynamic Head of Growth to drive our ambitious goal of partnering with 1,800 schools by 2030, with a focus on schools serving disadvantaged communities.
Remote Working
Salary - up to £50 000 p/a
The Role
As Head of Growth, you will be at the forefront of shaping our sales, marketing, and events, developing our business development strategy to expand our reach and impact.
Responsibilities will include:
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Lead with vision: Set ambitious sales and marketing goals to deliver our 5-Year Strategy, targeting 600 Centres of Excellence and 1,200 annual members.
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Drive growth: Build high-impact sales funnels, oversee multi-channel marketing campaigns, and optimize our HubSpot CRM to create seamless buyer journeys.
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Inspire teams: Lead our Growth team (Sales, Marketing, Events) with passion, fostering their development and collaborating across departments to launch innovative offers.
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Make an impact: Focus on engaging schools in high-need areas and secure multi-year partnerships with Multi-Academy Trusts and Local Authorities.
Who You Are
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A proven leader with expertise in sales or marketing (ideally both) and a track record of managing high-volume, complex sales funnels.
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A digital expert with advanced CRM experience (HubSpot preferred) and a knack for data-driven decision-making.
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Passionate about education equity and comfortable in mission-driven or public sector settings.
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A collaborative, empathetic communicator ready to inspire teams and stakeholders.
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Bonus but not essential: Experience in education, MATs, or event-driven organisations.
Work from Anywhere
This is a home-based role with occasional travel to our London office (near Victoria station) and schools nationwide. Travel and accommodation expenses are covered.
Voice 21 is proud to be a diverse, inclusive workplace. We welcome applicants from all backgrounds to join our mission to ensure every voice is heard.
The client requests no contact from agencies or media sales.
Purpose of the post
The Engagement and Involvement Lead will engage with young people, families, schools and other interest-holders in the process of designing, delivering and ensuring the best outputs from the Adolescent Health Study, and is critical for the success of the project. We are at the early stages of laying the foundations for this and in this new role we are seeking an experienced and passionate individual to co-ordinate and lead AHS’s cross-UK participant and public involvement and engagement activities.
This is a role that requires high levels of confidence, autonomy, enthusiasm and skill. The postholder will be responsible for delivering the project’s new Engagement and Involvement Strategy, including: establishing and coordinating a Young Persons’ Advisory Group for AHS; developing and delivering AHS public engagement and involvement activities; outsourcing and supervising engagement and involvement activities that are better provided by external partners; scoping and advising on which routes for involvement and engagement activities are best suited to different tasks.
Main responsibilities
Planning & strategy delivery
· Ensuring the study delivers the values and approaches set out in the AHS engagement and involvement strategy
· Planning, delivering and reporting on an ongoing, regular and important programme of engagement events and activities
· Reviewing/revising/adding to existing policies, processes and procedures to support effective working together with people and communities (such as reimbursement, compensation, making reasonable adjustments)
· Developing and implementing appropriate evaluation, monitoring and reporting of Community Engagement & Involvement
· Keeping up to date with good practice & sector advances and sharing these with the AHS team.
Practical engagement and involvement
· Developing methods to enhance engagement and involvement, and helping to build positive relationships with young people and stakeholder groups, including charities, third sector & advocacy groups
· Overseeing day-to-day planning & delivery of a high-quality engagement and involvement programme. To include, for example:
o Managing and supporting Youth Advisors
o Recruiting and running a standing Young People’s Advisory Group (YPAG)
o Organising & delivering other ad hoc engagement activities as necessary
· Securing external partners where necessary, and managing contracts and delivery of their work across the UK
· Ensuring that any external parties (e.g. organisations, freelancers, consultants) supporting AHS’s involvement and engagement work have clear roles, responsibilities & goals
· Working with the Head of Communications to develop and manage provision of relevant information to members of the public, teachers, young people & researchers
· Keep clear records of involvement and engagement activities, ensuring results are used to inform the study and the wider research community.
Team support
- Checking for and capitalising on possible opportunities for engagement and involvement to be embedded in the work of the wider team
- Ensuring appropriate induction, training, mentoring and support is organised for the research team and communities involved
- Sharing examples of emerging good practice and CEI (Community Engagement & Involvement) impact across the research team.
Wider
- Contributing to shared learning and future sustainability as part of wider CEI communities of practice
- Acting as a key point of contact for community members and partners involved in the research
- Representing and presenting the AHS study’s engagement and involvement work to the wider research community at a senior level, including in national engagement & involvement networks as necessary.
Knowledge, skills and experience
Essential criteria
· Undergraduate degree or equivalent qualification in a relevant field
· Experience developing and delivering engagement and involvement activities with young people and other relevant interest-holders (such as parents, families, teachers and schools)
· A proven track record or professional background in working with young people – such as in youth work, counselling, mentoring, education, or a related setting
· Understanding and experience of good practice in youth engagement and involvement, including the principles and implementation of safeguarding, data protection, and inclusive practice
· Awareness of culturally sensitive approaches and methods to be inclusive of all relevant perspectives, including marginalised and vulnerable groups
· Experience of successful project management and ability to deliver, working independently.
· Ability to design and deliver workshops, focus groups or meetings that encourage open dialogue and collaboration
· Ability to manage a budget and report on financial activity accurately
· Ability to work collaboratively within a multi-disciplinary team, with experience of working alongside and influencing senior level professionals
· Research literacy, with a clear understanding of large UK-wide research initiatives and the various competing demands and pressures the study will face
· Excellent written and verbal communication skills - able to communicate effectively and confidently with a range of stakeholders and to summarise and report key information clearly and accurately, both verbally and in writing
· Demonstrated commitment to youth participation and the meaningful inclusion of young people’s perspectives.
· Confident using online tools (e.g. MS Teams, Zoom), and collaborative platforms (e.g. SharePoint, Microsoft 365)
Desirable criteria
· Relevant qualification in engagement and involvement
· Post-graduate degree or equivalent experience
· Understanding of key concepts and challenges in young people’s health and wellbeing and the transition to adulthood
· Familiarity with health research and data governance frameworks
· Understanding and knowledge of key potential partners across the UK for delivering youth engagement in the sector.
· Experience using digital engagement and facilitation tools for online workshops (e.g. Miro, Mural, Mentimeter, Canva, PowerPoint)
Dimensions
· This has been designed as a full-time role, although part-time work could be considered for the right candidate.
· Flexible working across several geographical locations in the UK. Travel may be required to AHS locations and partner organisations.
· AHS is a national organisation, and our activities take place across the UK.
Application Process
This post is subject to receipt of satisfactory references, an enhanced DBS check and right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.
The closing date for this position is midnight on Sunday 17 August 2025.
Interviews are currently expected to be held during the week commencing 08 September, tentatively scheduled on Thursday 11 or Friday 12 September 2025.
Equal Opportunities Policy Statement
AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.
Values
It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.
Application Process
This post is subject to receipt of satisfactory references, an enhanced DBS check and right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.
The closing date for this position is midnight on Sunday 17 August 2025.
Interviews are currently expected to be held during the week commencing 08 September, tentatively scheduled on Thursday 11 or Friday 12 September 2025.
Join Our Team as our Apprenticeship Onboarding Specialist
Lift Schools is a growing provider of high-quality, learner-focused apprenticeships in the education sector. We’re looking for a proactive and organised Apprenticeship Onboarding Specialist to guide new apprentices from enquiry to programme start, ensuring a smooth, compliant, and engaging onboarding journey.
About the Role
You’ll be the first point of contact for future apprentices, responsible for managing applications, conducting enrolment calls, supporting initial assessments, and ensuring all compliance documentation is complete and funding-ready.
What You’ll Need
- Experience in admin or customer service roles, working with multiple stakeholders
- Excellent verbal and written communication skills; essential for stakeholder management
- Strong organisational skills with high attention to detail
- Determination and tenacity to ensure timely onboarding
- A learner-focused mindset and ability to manage multiple onboarding journeys
- Confidence and experience using digital systems (Google Suite; learning or CRM platforms)
- Knowledge or experience of apprenticeship funding rules and compliance
As our apprenticeship provision grows it may become a possibility to offer this role as full time at a later stage.
Who are Lift Schools?
Lift Schools is made up of 57 primary, secondary and special schools, educating more than 33,000 pupils across the country. We believe education can transform lives – and we want every child in our schools to achieve their full potential.
Our mission:
We will provide an excellent education to every child, in every classroom, every day.
With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives.
We will work with others beyond our network to benefit more children and communities.
How we support you
At Lift Schools, we believe talent drives performance. We offer you:
Comprehensive training: We offer bespoke training to help you hone your skills and progress your career.
Generous benefits: From your pension plan to healthcare and financial support, we've got you covered.
Lifestyle savings: Enjoy discounted gym memberships, travel deals, and even electric vehicle incentives.
The role is due to commence: September 2025
Closing date: 3rd August 2025
Interview dates: 14th and 15th of August (online)
We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.
Lift Schools is committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is in line with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.
Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.
We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.
An excellent education for every child, in every classroom, everyday.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Marketing & Projects Coordinator: We're looking for a detail-oriented and proactive individual to join our high-performing marketing function at Islamic Help in a unique role at the intersection of project management, internal communications, and marketing delivery.
Responsible to: Director of Marketing & Technology
Status: Full-time, Permanent
Salary: £26k-£29k (dependent on experience)
Location: Birmingham – primarily office-based
Deadline for Applications: 6pm Friday 1st August 2025
Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003 and has provided support and assistance in 49 countries. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.
As part of our continuing commitment to improve and enhance our relationships and communications with our donors and stakeholders, we are currently seeking a Marketing & Projects Co-ordinator who will be based at our Birmingham office.
WHAT WE OFFER
Islamic Help acknowledges that our employees are our most valuable resource. Therefore, we provide a variety of benefits aimed at promoting their professional growth, as well as supporting their mental and physical well-being, and maintaining a healthy work-life balance.
- Holiday entitlement of 30 days per financial year (for full-time roles; includes bank holidays entitlement – due to the nature of the role, you may be required to work on bank holidays)
- Personal learning and development opportunities.
- Automatic enrolment into our workplace Pension Plan (option to opt out).
- Employee Assistance Programme for support with health & wellbeing, financial matters, and any other assistance.
- Free office car park for staff.
The Role
We are looking for a detail-oriented and proactive Marketing & Projects Coordinator to join our high-performing marketing function at Islamic Help. This is a unique role that sits at the intersection of project management, internal communications, and marketing delivery.
You will not be solely responsible for designing social media posts, editing videos, or running ad campaigns - we already have expert teams in place for that. However, you will be invited into those processes, with opportunities to observe, contribute, and grow. We are always open to ideas that improve our work, and there is definitely scope for development in this area of marketing over time.
The core of this role is to co-ordinate, connect, and communicate - ensuring that everything runs smoothly, projects are delivered on time, and the many moving parts of the marketing department stay aligned.
This role doesn’t require deep experience in marketing execution. At its heart, it’s a project management and stakeholder coordination position. However, it’s ideal for someone with an interest in marketing and communications who wants to gain exposure and experience across a full marketing ecosystem - including brand, paid media, video, SEO, digital infrastructure, and more - in a fast-paced, mission- and results-driven environment.
You’ll work closely with the Director of Marketing & Technology, the Senior Marketing Officer, and a broad mix of outsourced specialists, including Google Ads experts, SEO consultants, graphic designers, videographers, performance marketers, and UI/UX professionals.
This is a role for someone who thrives in a structured, high-output setting, wants to be part of work that makes a real difference globally, and is eager to gain deep experience in the full A-Z of how a professional marketing team functions.
Key Responsibilities
Project Coordination
- Track and manage marketing projects from inception to completion, ensuring they are delivered on time, to spec, and aligned with brand standards
- Coordinate between internal departments and external specialists (e.g. video teams, print houses, performance marketing agencies)
- Schedule meetings, follow up on action points, and ensure teams stay on track
- Maintain clarity on project timelines, tasks, ownerships, and deadlines
- Manage platforms such as Asana, Hootsuite, and shared file systems to monitor workflow and progress.
Internal Communication & Stakeholder Liaison
- Gather marketing-related needs from other departments across the organisation
- Clarify briefs, manage expectations, and feed this information to relevant creatives or external vendors
- Ensure alignment between campaign objectives and deliverables
- Flag blockers or conflicts early and work with senior leadership to resolve them.
Marketing Support (Fluency, Not Ownership)
- Engage with marketing tools and channels (e.g. Hootsuite, social platforms, content schedules), not as the creator, but as a coordinator
- Analyse and review creative outputs (e.g. social posts, videos, copy) for basic accuracy, alignment, and tone
- Provide constructive feedback or flag potential issues to relevant team members
- Respond to or escalate social media engagement (e.g. DMs, comment moderation) when needed.
Research & Trend Monitoring
- Conduct market research to identify trends, opportunities, or gaps within the sector
- Feed relevant insight to the Senior Marketing Officer and Director to help shape campaign direction
- Monitor sector activity and competitor positioning.
About you
For us, it’s not just what we do, it’s how we do it. Our values are important to us and we’re looking for people who will live and breathe them.
Why This Role Might Be Right for You
- You want to build your career in marketing and/or project management without needing to create all the assets yourself
- You love organisation, timelines, responsibility, and making things happen
- You’re a natural communicator who can keep teams and tasks aligned
- You work well under pressure and don’t shy away from responsibility
- You’re passionate about doing work that supports meaningful causes and helps people around the world
- You want to grow within a professional, supportive team that’s delivering real-world impact.
Skills & Attributes
Required
- 100% command of English, both written and verbal
- Excellent communication and interpersonal skills
- Extremely IT literate, with the ability to learn new platforms and systems quickly
- Strong project management and coordination abilities
- Exceptional time management and organisational skills
- Calm and solution-oriented under pressure
- Comfortable and proactive in seeking guidance or help when needed
- Passionate about the work, the sector, and making a difference — this is not the right role for someone simply looking to clock in and out.
Desirable
- Familiarity with marketing platforms (e.g. Hootsuite, HubSpot, Meta Business Manager, Google Analytics, etc.)
- Some prior experience in a fast-paced or stakeholder-heavy environment
- A career interest in marketing, communications, or project management.
Additional information
Safeguarding: We are an organisation that takes safeguarding very seriously. All staff will be expected to adhere to our policies, processes, and approach.
How to Apply
To apply, please email your CV and covering letter detailing how you meet the requirements for the role.
We regret that only shortlisted candidates will be contacted.
We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability.
Note: Strong applicants may be contacted sooner, ahead of the closing date of 1st August 2025.
Islamic Help is a UK-registered charity delivering sustainable solutions that empower people in need across the world.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position: Regional Volunteer Team Lead
Location: Remote in South/South East England
Job Type: Fixed Term Contract (18 months) which may be extended
Full-time Salary: £33,000 + car
About the Role: We are seeking a dynamic individual to provide inspirational regional team leadership for this designated Region and their volunteers. In this role, you will drive the delivery of outstanding member benefits and sports/leisure events at a local level using local insight. You will lead your Region through a period of change and the role is expected to evolve with the exciting transformation work we are currently undertaking across the organisation. With this in mind, the current responsibilities listed below may change as the transformation work progresses.
Responsibilities:
- Support volunteers and colleagues to plan, create and deliver a local program of events aligned with CSSC's strategy, mission, vision, and values.
- Ensure adherence to operating processes, framework, and legislation.
- Collaborate with colleagues and volunteers to organise a variety of inclusive events and activities across the Region based on data driven insight, with the aim of attracting new and existing members to CSSC.
- Foster effective networking and collaboration across the team, champion best practice and seek out new ideas and ways of doing things.
- Attract, recruit and induct new volunteers to ensure excellent service provision for our members.
About You:
- Effective time and workload management skills.
- Resilient and flexible with the ability to work under pressure.
- Strong relationship building and management skills.
- Ability to work independently and collaboratively within a team.
- Personal drive and enthusiasm with a positive attitude and a desire to succeed.
- Committed to continuous improvement.
Key Skills & Experience: Essential
- Minimum of 3 years relevant volunteer or event management experience.
- Good working knowledge of MS Office including Word, Excel and Outlook.
- Effective written and verbal communication skills.
- Full UK driving license (travel required).
Desirable
- A relevant degree or professional qualification in volunteer/event management or community development (not essential but advantageous).
- Experience of building and working with high-performing teams.
- Working knowledge of CRM and digital Event Management Systems.
What We Offer:
- 24 ½ days annual leave + Bank Holidays.
- Free CSSC Membership.
- 90 minutes of wellbeing time per week.
- Flexible working arrangements.
- Excellent company pension schemes.
- Training and Development opportunities.
- Access to Employee Assistance Programme.
About Us: We are a not-for-profit membership organisation with over 124,000 members. Our vision is to inspire our members to explore new ways to be active and healthy. Our four organisation values are Passionate, Progressive, Supportive, and Social.
We are a not-for-profit, membership, organisation for over 124,000 colleagues from the civil service and public sector.
The client requests no contact from agencies or media sales.
We are seeking a compassionate, visionary, and strategic Chief Executive Officer to lead Mermaids through the next stage of its evolution, dedicated to improving the lives of gender-diverse children and young people, and those who are important to them. As CEO, you will be responsible for driving the charity’s mission, shaping its strategic direction, and ensuring the delivery of high-quality, affirming support services. You will act as a visible and credible advocate for trans and
gender-diverse youth, build strong relationships with stakeholders, and influence public policy and sector practice. Working closely with the Board of Trustees, you will oversee a small committed team, ensure robust financial management with the Chief Operating Officer, and lead fundraising efforts to secure a sustainable future. This is a unique opportunity for a values-driven leader who brings both strategic acumen and a deep commitment to equity, inclusion, and lived
experience.
Service Delivery:
• Provide strategic and operational leadership across all service delivery areas, including support line services, group work, advocacy, external communications, and policy.
• Ensure services are high quality, inclusive, and responsive to the needs of trans and gender-diverse children, young people and the special people in their lives.
• Lead the continuous improvement and development of service delivery models, ensuring impact, effectiveness, and alignment with the charity’s mission.
• Champion a culture of safeguarding, accountability, and young person-centred practice throughout all service delivery.
• Act as the organisation’s Safeguarding Lead, with oversight of on-call, safeguarding training, and ensuring appropriate escalation mechanisms are in place.
• Oversee the design and implementation of advocacy and policy activities, ensuring the charity’s voice is informed by lived
experience and is impactful at local and national levels.
• Act as a visible and hands-on leader for frontline teams, providing support, supervision, and inspiration to staff and
volunteers.
• Monitor performance, outcomes, and feedback to ensure services are meeting objectives and delivering positive change
for beneficiaries.
Governance:
• In partnership with the board of trustees, set and articulate our vision, mission and strategy, and keep this under continual
review.
• Lead the development and implementation of Mermaid’s strategic plan, ensuring sustainability and growth.
• Liaise with the board of trustees to ensure the charity’s governance, structure, policies and procedures are appropriate
and effective, taking remedial measures and implementing change as necessary. This includes supporting board
development.
• Work closely with the Chair and Board of Trustees to support strong governance and informed decision-making.
• Provide accurate and timely reporting on organisational performance, risks, and impact.
• Ensure compliance with regulatory guidance and legislation, including the Charity Commission and the Fundraising
Finance & Fundraising:
• Working with the Chief Operating Officer and the Board of Trustees, ensure Mermaids has robust, deliverable fundraising
and finance strategies in place, and subsequent action plans are embedded throughout the organisation to support their
delivery.
• In partnership with the Chief Operating Officer, ensure Mermaids has robust finance, HR, IT, data privacy and governance processes and procedures are embedded.
People and Culture:
• Line manage senior staff including the COO and service delivery managers.
• Foster a positive, collaborative, inclusive internal culture that values lived experience and wellbeing.
• Continue work to embed a culture of equity, diversity and inclusion across the organisation, as well as a focus on accessibility.
• Work to define and drive trans-centred leadership across the organisation, including ensuring that the organisation is a trans-positive, supportive employer.
External Engagement and Advocacy:
• Represent Mermaids publicly, including acting as the key spokesperson and strategic policy stakeholder, ensuring
organisational awareness of the external landscape and the changing needs of trans children, young people and their
families, and advocating for these needs to be met.
• Lead communications strategy, and lead press engagement by responding to media inquiries, interviews, press conferences and media events.
• Lead on stakeholder engagement, including with funders, supporters, community partners, and policy influencers.
• Advocate for the rights and needs of trans and gender-diverse children, young people and the significant others in their lives at a national level.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Donor Care Specialists x 2
Responsible to: Head of Donor Care
Status: Full-time (40 hours per week), Permanent
Working hours: Two roles available: 10am-6pm or 1pm-9pm
Salary: £26k-£29k (dependent on experience)
Location: Birmingham (office-based)
Deadline for Applications: 6pm Friday 15th August 2025
Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003 and has provided support and assistance in 49 countries. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.
As part of our continuing commitment to improve and enhance our relationships and communications with our donors and supporters, we are currently seeking 2 x Donor Care Specialists to join our team in our Birmingham office.
The postholders will be responsible for strengthening relationships with Islamic Help’s donors (existing and new) through exceptional communication, accurate data management, and proactive engagement to support fundraising campaigns and compliance.
WHAT WE OFFER
Islamic Help acknowledges that our employees are our most valuable resource. Therefore, we provide a variety of benefits aimed at promoting their professional growth, as well as supporting their mental and physical well-being, and maintaining a healthy work-life balance.
- Holiday entitlement of 30 days per financial year (for full-time roles; includes bank holidays entitlement – due to the nature of the role, you will be required to work on some weekends and bank holidays)
- Personal learning and development opportunities.
- Automatic enrolment into our workplace Pension Plan (option to opt out).
- Employee Assistance Programme for support with health & wellbeing, financial matters, and any other assistance.
- Free office car park for staff.
THE ROLE
The Donor Care Specialists will be responsible for communicating with our donors and supporters to raise awareness about, and fundraise for, our worldwide projects. Duties include, but are not limited to making outbound calls, answering incoming calls; handling callers’ inquiries and complaints; taking and accurately recording donations on secure systems; preparation and disbursement of feedback reports and other materials to donors.
KEY RESPONSIBILITIES
Donor Communication & Engagement
- Provide professional, empathetic, and high-quality service to donors via phone, email, and written correspondence.
- Make outbound calls to promote campaigns, process donations, and update donors on projects.
- Handle inquiries, complaints, and concerns promptly, adhering to service-level agreements.
- Identify and escalate priority issues or concerns to management.
- General support with administrative duties.
- Working with other Islamic Help departments to deliver an effective and efficient response to enquiries and complaints.
- To operate in accordance with and show commitment to the organisation’s mission, values, policies and procedures in all interactions.
- Cover team duties during peak periods and participate in training.
- Undertake any other duties required by your line manager appropriate to your position within the organisation.
Data & Compliance
- Accurately record and update donor information on secure systems.
- Ensure compliance with charity regulations, fundraising standards, and data protection laws.
- To act in a safe manner which safeguards the health and safety of yourself and others.
- To participate in all training workshops and take responsibility for your own learning and development.
Campaign Support
- Assist with annual campaigns (e.g., Ramadan, Qurbani, Emergencies), including preparation of feedback reports, proposals, and donor summaries.
- Flexibility to support team cover during critical campaigns.
- Collaborate with other departments to address donor needs efficiently.
- Quality monitoring, updating and distributing a variety of documents (Emails, letters, project proposals, feedback updates, donor summaries etc) to new and existing donors.
SPECIFICATIONS
Essential
- Minimum 5 GCSEs** (or equivalent), including Grade 4/C or above in English.
- A high standard of verbal and written communication skills
- Exceptional verbal and written communication skills – confident, articulate, and well-spoken.
- Demonstrable experience of customer service, donor care, or call-centre environments.
- Proficiency in IT systems and data entry with high accuracy.
- Familiarity with Microsoft Office
- Ability to handle complaints sensitively and resolve issues professionally.
- Professionalism, customer focussed with attention to detail.
- Able to multi-task, high organisational skills and prioritising of workload.
- Team player and positive attitude when working with others.
- Adaptable and flexible in working style.
- Problem solver.
Desirable
- Knowledge of Islamic principles and charity sector regulations.
- Experience of working in a multi-cultural environment.
- Commitment to Islamic Help’s mission and values.
About you
For us, it’s not just what we do, it’s how we do it. Our mission and values are important to us and we’re looking for people who will not only share them but live and breathe them.
Additional information
Safeguarding: We are an organisation that takes safeguarding very seriously. All staff will be expected to adhere to our policies, processes, and approach.
How to Apply
To apply, please email a CV and covering letter to us detailing how you meet the requirements for the role.
We regret that only shortlisted candidates will be contacted.
We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability.
Note: Strong applicants may be contacted sooner, ahead of the closing date of 15th August 2025.
Islamic Help is a UK-registered charity delivering sustainable solutions that empower people in need across the world.
The client requests no contact from agencies or media sales.
Post: Support and Integration Officer
Department: Support and Integration Team
Reports to: Support and Integration Team Leader
Contract: Permanent
Salary: £ 26,521
Hours: 37.5 hours a week
Working days: 5 days a week
Location: 2nd Floor, 4 Queen Victoria Rd, Coventry, CV1 3JH
Closing Date: 5th August 2025
About ACH
Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient
and ambitious lives.
ACH is a social enterprise comprised of a diverse group of strategists and researchers led by
lived experience. We provide tailored integration services that not only help individuals, but
also disrupt the systems that have entrenched inequalities in our society.
We have a track record of delivering effective support services that give refugees and
migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to
achieve their personal goals and lead fulfilling lives in their new country.
By working with us at ACH, you will be supporting refugees and migrants to build a better,
brighter future.
Purpose of job
The Support and Integration Officer is responsible for providing excellent standards of support,
as well as quality information advice and guidance, to enable the resettlement and successful
integration of refugees. This role is one of the main pillars of the service that ACH provides.
Key Responsibilities
Completing an initial Pre-Tenancy Assessment for each person referred to the service as
well as developing a personalised plan of support for them ensuring that it is reviewed
regularly
Giving advice and support on a range of issues including housing, finance, education,
employment, health and immigration, as required.
Supporting people with budgeting / registering with care providers / creating social
networks / advocacy/ volunteering / training / employment opportunities etc.
Making internal and external referrals to others services e.g. ACH or other
relevant external agencies and referral partners as appropriate
Organising and attending group trips to local places of interest for our tenants
Developing links with external organisations or agencies to promote the needs of
refugees and create opportunities for partnership working.
Effectively managing a designated caseload of tenants, as well as keeping accurate
records and maintaining case files to a high standard.
Fully participating in team meeting, staff meetings, training sessions, supervision and any
other relevant forum or communication processes.
Organising house meetings and visiting our tenants both at their properties and in the
community
Making use of CRM Salesforce reports to improve case management
The client requests no contact from agencies or media sales.