• Are you looking for volunteer roles ?

    Go to volunteering section

147

Communication manager jobs in westminster, glasgow city

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Iswe Foundation, Remote
£30,000 - £35,000 per year
Posted 2 days ago Apply Now
FFLM, Remote
£27,000 per year
Posted 4 days ago Apply Now
Closing in 2 days
NFP People, Remote
£33,000–£36,000 pro rata
Posted 3 weeks ago
Volunteering Matters, Motherwell (Hybrid)
£25,625 per year (Pro rata = £10,250)
Posted 1 week ago Apply Now
Barnardo's, Remote
£38,864 - £52,520 per year plus Office at Home Allowance - £312 per annum
Posted 3 days ago
Kids Matter, Remote
£28,665 - £30,765 pro rata (£22,932 - £24,612 actual)
Posted 2 days ago
NFP People, Remote
£27405 - £32480 Per Annum
Posted 1 day ago
Closing tomorrow
Lift Schools, Remote
£28,000 - £33,000 (FTE) £19,600 - £23,100 (Actual Salary) + wellbeing cash plan + pension scheme (LGPS) + additional Lift Schools benefits
Posted 1 week ago
Habitat for Humanity Great Britain, Remote
£51,000 - £55,000 per year
Posted 3 days ago Apply Now
Coram Voice, Remote
£25.25 per hour
Independent Investigating Officers (IOs) for Stage 2 Complaints (This role sits within our Independent Person for Complaints (IPC) service)
Posted 1 day ago
Page 7 of 10
Remote
£35,000 - £37,000 per year
Full-time
Contract (Contract: Fixed term to 31st March 2027 (extension subject to funding))
Job description

JOB PURPOSE

To improve the provision of consistent high-quality debt advice, enhancing the experience of clients, by working collaboratively with delivery suppliers, to support them in implementing improvement activities, and in assessing and monitoring the quality of debt advice.

To support the implementation and ongoing facilitation of project quality assurance and improvement processes, working collaboratively with the EMMA management team to inform and support contract compliance and performance management activities.

To identify good practice and share learning with delivery suppliers, and across roles within MaPS and across all funded services to support improvement and development of advice services.

KEY DUTIES AND RESPONSIBILITIES

Deliver individual strategic projects/business plan objectives for the team

Work with debt advice providers on an individual basis to improve the provision of consistent and high-quality debt advice, by supporting suppliers to implement improvement activities, and to assess and monitor the performance of their advisers and debt advice service overall to ensure that the quality of debt advice is improved where required, maintained and provided in accordance with regulation, project requirements, best practice, and agreed standards.  This includes:

  • Working in collaboration with suppliers to make tailored recommendations and providing feedback to improve the quality of debt advice and client experience in a delivery supplier as appropriate, and identify good practice, where applicable

  • Measuring and analysing information gathered against risk ratings, quality frameworks and standards and liaising with delivery suppliers to agree improvement action plans using the results of assessments and analysis

  • Liaising with delivery suppliers about the practical arrangements required to carry out the monitoring of their work and improvement plans and ensure understanding of the service improvement process

  • Supporting, where appropriate, the implementation of any follow on/corrective action following the assessment and /or support visits/file reviews.

Support participants internal and external quality assurance, quality related grant requirements and quality improvement schemes by:

  • Ensuring delivery partners and advisers understand the objectives of the service and quality requirements.

  • Facilitating the smooth application of the quality improvement process as required by LCALC and/ or the funder including writing guidance documents, regular liaison with the delivery suppliers and answering ad hoc queries.

Project compliance and quality requirements are achieved by:

  • Ensuring delivery suppliers have a good awareness and understanding of the quality and service delivery requirements through communications and active involvement in the delivery of EMMA events related to quality improvement.

  • Providing support and advice to delivery suppliers and other internal colleagues on the quality requirements and service delivery standards.

  • Escalating risks promptly and appropriately.

  • Providing support with delivery and quality compliance and performance management activities, including active involvement in performance enhancement plans as appropriate.

  • Contributing to the design of monitoring and reporting processes.

  • Respond to requests from delivery suppliers for support with quality matters and proactively encourage delivery suppliers to engage with quality improvement activities.

  • Ensure that work undertaken reflects and supports equality and diversity.

Support the implementation of best practice systems and processes

Implement best practice systems and processes to ensure the development and improvement of delivery and advice services, including:

  • Providing reports and/or data on trends, compliance, and quality.

  • Liaising with colleagues to identify key learning points and delivery issues, to inform the development of EMMA.

  • Identifying training and development needs within delivery suppliers, and work with colleagues and MaPS to improve the quality of advice services.

  • Facilitate the sharing of learning and good practice identified through quality assurance and service improvement across EMMA delivery partners.

  • Support delivery partners to maintain systems and processes for service delivery, management and improvement to ensure effective and consistent delivery of the quality of debt advice work.

  • Support the development and/or updating of content for information systems.

Maintain expertise and insight

  • Manage your own day to day activities to deliver tasks on time and to the required standard while gaining experience of the work of the Quality Team and maintaining expertise in debt advice.

  • Be proactive in identifying external and internal contacts to inform activity to improve service delivery.

  • Advise managers on recent developments in field of work.

  • Undertake research and analysis in field of work.

Contribute to team

  • Be an active member of the Quality Team, identifying opportunities for your own development.

  • Provide regular updates to the Quality Manager regarding partners quality and processes.

  •  Contribute to the good and efficient working of the team in delivering against the business plan.

  •  Work in collaboration with MaPS and its funded organisations, working with other quality roles contributing to key projects, meetings and Supervisor Forums.

  •  Compliance with LCALC policies and procedures, including health and safety.

  •  Undertake any other duties as may be reasonably required within the scope of the role.

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • To ensure that all duties and responsibilities are discharged in accordance with LCALC’s Health and Safety at Work and other work-related policies and with due regard to the Equality Act 2010 and LCALC Equality and Diversity Policy.

  • To comply with LCALC’s equal opportunities policy and assist with its development and promotion within LCALC, and amongst partner organisations.

  •  To comply with all relevant policies and procedures maintained by LCALC regarding matters such as regulatory compliance, data protection, client care, confidentiality, safeguarding.

PERSON SPECIFICATION – Quality Officer / Central Supervisor

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

(1) Expert knowledge of, and proven ability to deliver debt advice, including the diagnosis of relevant issues and remedies.

(2) Up to date knowledge of the key issues of debt advice arising from legislation, regulation, policy, practice and services.

(3) An understanding of compliance monitoring and performance management.

(4) A proven commitment to continuing professional development.

SKILLS AND ABILITIES

(5) Proven ability to monitor and evaluate performance through case checking (conducting Independent File Reviews) and providing supervision and support to aid improvement.

(6) Proven ability to identify learning and development needs and contribute to the development of appropriate learning activities for individuals and groups.

(7) Proven ability to identify service delivery issues affecting quality

(8) Ability to plan effectively and realistically, managing own workload in a busy schedule and working accurately to agreed deadlines

(9) Ability to work on own initiative or as part of a team. Excellent inter-personal and client care skills

(10)Excellent influencing, negotiating and administrative skills.

(11)Excellent interpersonal and communication skills and an ability to build relationships with staff at all levels.

(12)Ability to collate information and write concise reports, including analysing information, identifying issues/risks and making recommendations for corrective action.

QUALITIES

(13) Commitment to initiatives to combat poverty and social exclusion

(14) Energetic and self-motivated

(15) Commitment to equal opportunities

(16) Willingness to accept direction and supervision

(17) Willing and able to work outside office hours from time to time

(18) Commitment to the aims of Leicester Community Advice and Law Centre

OTHER REQUIREMENTS

(19)  Must have access to own car and be willing to undertake travel throughout  Derbyshire, Leicestershire, Lincolnshire, Northamptonshire, Nottinghamshire and Rutland.

(20)  Willing and able to work remotely and/or from home.

Interviews are currently expected to take place via Microsoft Teams during the week commencing 25th August 2025.

Posted by
Leicester Community Advice Law Centre (LCALC) View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 31 July 2025
Closing date: 15 August 2025 at 23:30
Job ref: QO072025
Tags: Compliance / Quality

The client requests no contact from agencies or media sales.