Communication manager volunteer roles in herefordshire, county of, lancashire

AMR Action UK (formerly Antibiotic Research UK) is the UK Patient Organisation for Antimicrobial resistance (AMR). Its legitimacy to advocate for patients, with policy-makers and with NHS systems, comes from its insight, and therefore through its patient support services, patient-focussed research and direct patient and public engagement activities.

The organisation is at an exciting stage of its development. Following the appointment of a new Chief Executive in late 2024 it has a new strategy in place and by greatly increasing its impact over the next 3 years intends to significantly reduce the harm from AMR across all four nations of the United Kingdom. The charity is also committed to expanding its services to meet the growing demand from patients and families directly impacted by AMR. This growth will be underpinned by a new name and new brand, a fresh approach to communications that will greatly increase awareness of the charity’s work with the UK public, and a new fundraising strategy that will both grow and diversify income and also increase sustainability.

The charity is now looking for a dynamic new Chair of Trustees who is excited by our plans, and by the difference this will make to peoples’ lives. Given the growth agenda for the period 2025-28, the suitable candidate at this point in time is likely to come from a commercial background, with a strong understanding of strategy, investment, business development, and communications in the context of a rapidly changing environment. They are also likely to have a track-record of successfully managing risk v reward in a growing business. Increasing donations from corporates and philanthropists is important to the charity at this stage in its development and the new Chair will be comfortable operating in these environments.

A key part of the role will be to support the new senior executive team charged with delivering the growth agenda, including establishing and maintaining a strong working relationship with the CEO.

This is a fully remote role, but the successful candidate must live in the UK. You would be expected to attend 1 strategy away day per year, and also to support the CEO in in-person meetings in London as and when required.

Are you passionate about building a more inclusive, sustainable and resilient economy? Are you looking for a meaningful way to use your finance expertise?  ECU is a small, dynamic non-profit working to transform the economy. Join us!

What will you be doing?

In addition to the responsibilities of all board members, the Treasurer will: 

1. Support the Board to review and monitor ECU’s financial performance and sustainability
2. Ensure the Board receives timely, accessible and accurate financial information
3. Support the team to develop and maintain robust and proportionate financial policies, processes and risk management systems

What are we looking for?

• Commitment to ECU’s mission and values
• Commitment to the legal duties and responsibilities
• Financial management experience, policies, risk
• Qualifications
• Able to interpret, interrogate and communicate financial information
• Work as part of a diverse team, and devote the time 

Desirable - treasurer experience

What difference will you make?

We have an ambitious vision for change, a strong analysis of the opportunities and barriers to progress, and a clear view of our role in building a better economy. Our board is committed, collaborative and inclusive, with a strong understanding of its role and remit, and a culture of open dialogue.

Before you apply

• Your interest in this role and what you could bring to it
• What would you want to learn and gain?

Interview 25 Feb in London (expenses paid)

We are looking for volunteers who can spend time with our clients  in and around Central London.  Meetings are  regular over a period of 6 months; weekly or fortnightly.  Many volunteers stay involved for much longer but only because they enjoy what they do! 

Befriending is a simple way to make a positive difference to someone who is lonely or socially isolated and your gift of time and regular companionship will give them, and you, something to look forward to. As one of our volunteers once told us, “this is an easy, very meaningful way to help someone and is immensely rewarding and fun!”  

Your meetings could be in the local community, having chats in a coffee shop, visiting places of interest, or in our client’s home; all activities are risk assessed so what you do together will depend on the results of this, and / orour clients abilities and interests. Most of our clients are older 1st and 2nd generation Scots living in London who simply want to do the activities that most of us take for granted but have no-one to do them with.

ScotsCare works across London and beyond so we're looking for volunteers who live in the area or can travel to the following areas; Lambeth, Islington, Camden, central London and Broxbourne EN10. We may have clients in more locations so please contact us to learn more if you want to be involved in this rewarding and impactful activity. 

We provide training before you start, ongoing support once you are matched, out of pocket expenses, references, social events and newsletters to keep you informed.

This could be the ideal opportunity to gain practical experience of working with adults in a health and social care setting, or for anyone who enjoys meeting new people and making their lives a little brighter. 

Please note, this is an unpaid voluntary role and applicants must be living in or around the London area. 

Please contact us for more information, and a very warm welcome!

Skills & Characteristics Required for Befriending are:

• English spoken, good communication skills for listening and talking 
• Friendly, warm, non-judgemental 
• Honesty, reliable and committment to helping others
• Empathy and patience
• An ability to follow policies and procedures

We will process a DBS check for all successful applicants and require two references. 

Help safeguard our future: Join BBS UK as our Treasurer

Bardet-Biedl Syndrome UK (BBS UK) is seeking a new Treasurer to join our Board of Trustees and play a key role in ensuring the charity remains financially strong, sustainable, and well governed.

Bardet-Biedl syndrome (BBS) is a rare, complex genetic condition that causes blindness, learning disabilities, obesity, and a range of additional health challenges. BBS UK is the only UK charity dedicated to supporting individuals and families affected by BBS.

We provide advocacy services, NHS clinic support, publications, and community events that help people navigate life with BBS. Each year, we support over 700 individuals, working alongside a small team of dedicated part-time staff and committed volunteers.

It’s an exciting time to join our charity. We are looking to strengthen our governance and build on our financial foundations to support future growth and impact.

The role

As Treasurer, you will oversee the financial governance of BBS UK, working closely with the Board of Trustees, Operations Manager, and external accountant.

This is a strategic oversight role, not a hands-on bookkeeping position. Day-to-day financial administration is carried out by staff; the Treasurer provides assurance, guidance, and clarity to support good decision-making.

Key responsibilities include:

• Maintaining a strategic overview of the charity’s financial health

• Presenting clear summaries of financial information at Board meetings

• Advising Trustees on the financial implications of plans and decisions

• Overseeing the annual budget and supporting longer-term financial planning

• Ensuring appropriate financial controls and procedures are in place

• Supporting the preparation of annual accounts and liaison with the Independent Examiner

• Helping ensure appropriate reserves are maintained in line with policy

The Board of Trustees retains collective responsibility for the charity’s finances.

We’re looking for someone with:

Essential:

• Experience in finance, accounting, bookkeeping, or financial oversight

• Confidence interpreting financial information and explaining it clearly to non-financial colleagues

• Understanding of financial controls and good governance

• Ability to think strategically and identify financial risks

Desirable:

• Experience in a charity or not-for-profit setting

• Understanding of restricted and unrestricted funds

• Experience working with budgets or management accounts

We particularly welcome applications from people with lived experience of BBS or a connection to the BBS community, though this is not essential.

As a BBS UK Trustee, you will have:

• Induction, training, and ongoing support

• Reasonable expenses reimbursed

• Opportunities to develop new skills and contribute at a strategic level

• The chance to make a meaningful difference to a rare disease community

• Opportunities to collaborate with dedicated trustees, staff, and partners

Time commitment

• Attendance at four Board meetings per year (online, approximately 3 hours each)

• Reviewing financial information monthly or quarterly

• Additional input around budget setting and year-end accounts

• Attendance at our annual conference weekend (in person; expenses covered)

If you would like an informal conversation about the role before applying, we would be very happy to arrange a chat with our Chair.

BBS UK is committed to equality, diversity and inclusion, and we welcome applications from people of all backgrounds who share our values and want to support our community.

Newport Citizens Advice provides free advice services to thousands of people of every year    

We are seeking Trustees, particularly those with experience in income generation, finance, leadership/governance, change management, and communications. 

What will you be doing?

As a trustee you will have an essential role in supporting the organisation at a time of many exciting and challenging developments

We are in the process of securing new accommodation with the intention of moving to newly designed and refurbished premises for the whole organisation within the next year.

We are also currently developing new services in immigration - the first of their kind in any Citizens Advice organisation in Wales and we are also developing new services in housing and homelessness.

Our partnership work is also a key area for further development as we move towards delivering more and more services collaboratively.  

Our governance structure consists of a Trustee Board and sub-committees for finance and personnel and for performance, risk and compliance.  Trustee input is also encouraged in the Research and Campaigns Group, Health and Safety Committee and throughout the annual Business Development and Planning process. 

What are we looking for?

Each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing:

• commitment and availability to attend trustee board meetings sub-committees and task groups
• effective communication skills
• knowledge of local needs and resources
• commitment to the aims, principles and policies of the Citizens Advice service
• willingness and ability to act in the best interests of Newport Citizens Advice
• ability to understand and accept their responsibilities and liabilities as trustees and
• willingness and ability to learn, and to develop and examine their own attitudes
• ability to think creatively and strategically, and exercise good, independent judgement
• ability to work effectively as a member of a team.

What difference will you make?

Our trustees provide essential expertise, guidance and insight that help shape the work and direction of Newport Citizens Advice and at this point in time will also make a valuable contribution to ensuring our success in a period of significant change.   

Before you apply

We will invite any interested candidates to an informal meeting to enable them to find out more about the organisation and role and decide if they wish to continue with an application.  Once this is confirmed an interview will be arranged with a panel led by the Chair of the Trustee Board.  Any recommendation for appointment will then be approved by the Board.

The process has no specific deadlines and we aim to respond promptly to all applicants.

Do you have sales or fundraising skills and want to use them where they actually matter?

Organisation: TLDM Ltd (Social Enterprise)

Location: Remote/Colchester, Essex (Local Outreach)

Time Commitment: 5–10 hours per week (flexible)

Contract Type: Volunteer (with progression opportunities)

About TLDM Ltd:

TLDM Ltd is a Colchester-based social enterprise dedicated to tackling the most pressing youth issues affecting young people aged 11–16 in the UK today.

We work directly with secondary schools, youth organisations, and institutions to address:

• Safeguarding & behaviour challenges
• Knife crime & youth violence
• Online harm, social media & ideology
• Diversity, equity & inclusion
• Staff CPD, assemblies, and mentoring

Our mission is simple: to keep young people safe, resilient, and equipped for the realities of modern Britain.

The Role:

We are seeking a Volunteer Head of Sales to help drive our growth across Essex and Suffolk by building relationships with schools and youth organisations.

This role is ideal for someone with experience or interest in:

• Sales
• Account management
• Recruitment
• Education outreach
• Relationship-based selling

You will work closely with the Founder & CEO to help generate leads, book meetings, and support revenue growth.

Key Responsibilities:

• Identify and research potential clients (secondary schools, youth organisations, local authorities)
• Build and maintain a simple sales pipeline (CRM or spreadsheet)
• Conduct initial outreach via email and phone
• Book discovery calls and meetings for the Founder
• Follow up on warm leads and past contacts
• Help refine sales processes and outreach strategies
• Track outcomes and report progress weekly

What We Are Looking For:

• Strong communication and interpersonal skills
• Confidence speaking to professionals on the phone and via email
• Organised, proactive, and self-motivated
• Comfortable working in a mission-led environment
• Experience in sales, recruitment, education, or customer-facing roles is desirable (but not essential)

What You Will Gain:

• Senior-level experience leading sales for a growing social enterprise
• Direct impact on youth safety and education
• Opportunity to shape strategy and systems from the ground up
• Strong CV enhancement with leadership responsibility
• Professional reference and potential paid progression as the organisation grows

How to Apply:

Please send a short CV and a brief paragraph outlining:

• Your background
• Why this role interests you
• Any relevant experience

�� Location: Colchester / Remote

Remote Volunteer Opportunity: Virtual Office & Admin Support

Help us build the foundations for success from wherever you are!

We are seeking a highly organised and detail-oriented individual to join us remotely as our Virtual Office & Admin Support Volunteer. You will be essential in setting up and maintaining the organisational systems that allow our youth workers to focus on igniting potential in Inner London.

About Urban Youth: Igniting Potential in Inner London

In the vibrant, fast-paced heart of London, a generation of young people is brimming with potential, yet facing unique challenges. That's why we created Urban Youth.

We are a brand new, dynamic youth work charity dedicated to reaching the young people who need us most in Inner London's deprived areas. Our mission is to move beyond passive engagement and create active opportunities that inspire, connect, and empower.

Our Approach:

• Mobile Hubs: Deploying the Youth Bus and Pop-Up Hubs to meet young people where they are.

• Partnerships: Working within schools, colleges, and community organisations.

• Impact: Focusing on diversionary activities to teach Social and Life Skills, build Confidence, and foster Discovery and Connection in a non-judgmental environment.

We are lighting the fuse on potential, empowering today’s youth to become tomorrow’s confident, capable, and connected leaders.

Your Role: Virtual Office & Admin Support Volunteer

This critical, remote-based role will be instrumental in ensuring our organisation runs smoothly as we prepare for our 2026 launch. You will be responsible for a range of administrative tasks, creating the efficient systems that support our entire team.

Key Responsibilities:

• Document Management: Organising, formatting, and storing essential charity documents, policies, and procedural guides (e.g., creating templates, updating contact lists).

• System Setup: Assisting with the initial setup of digital organisational tools, databases, and filing structures (e.g., cloud storage organisation).

• Correspondence: Drafting, editing, and scheduling internal and external communications (e.g., thank you letters, internal updates, meeting minutes).

• General Support: Providing administrative assistance to the leadership team as required, ensuring tasks are completed accurately and on time.

Skills We Need:

• Proven experience in Office Administration, Secretarial Support, or related roles.

• Exceptional organizational skills and meticulous attention to detail.

• Proficiency with Microsoft Office Suite (Word, Excel) or Google Workspace.

• Strong written communication and proofreading abilities.

• Ability to work independently and manage time effectively in a remote setting.

Commitment:

• Approximately 4 Hours Per Week (Very Flexible)

• Location: 100% Remote (UK-based)

If you have strong administrative skills and want to use them to help launch a vital charity, apply now and help us build our systems with purpose.

TEAM

URBAN YOUTH

Your City. Your Vibe. Your Admin Skills.

We’re looking for creative and organised people who enjoy visual design and want to use their skills to support meaningful community projects.

As a Creative Design Volunteer, you’ll help create eye-catching digital and print materials that promote our programmes, campaigns and events. From social media graphics to posters and newsletters, your designs will help us communicate clearly and consistently with our audiences.

This is a flexible opportunity for anyone who enjoys bringing ideas to life through design and wants to use their creativity for social good.

What You’ll Be Doing

• Designing digital and print materials such as posters, flyers and social media graphics
• Creating templates and layouts for newsletters, presentations or reports
• Adapting designs to meet accessibility and brand guidelines
• Supporting the visual design of campaigns and community events
• Helping organise and manage design files and templates
• Contributing creative ideas for visual storytelling and community engagement

Skills and Qualities We’re Looking For

• Creative eye for layout and design
• Confidence using design tools such as Canva, Adobe Creative Cloud or similar
• Attention to detail and ability to follow brand guidelines
• Good communication and collaboration skills
• Reliable, organised and able to manage time effectively
• Interest in community, social impact or charity communications

What You’ll Gain

• Experience designing materials for community campaigns and events
• Opportunities to develop and showcase creative skills
• A chance to build a portfolio of design work for a good cause
• The satisfaction of helping a charity communicate its impact

About Us

We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.

Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.

Safeguarding and Inclusion

We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.

Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.

We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.

Do you want to be inspired by the impact of education? Do you have the skills to lead an established board of governors? A school in Tewkesbury is looking for a skilled volunteer to drive school improvement by becoming a chair of governors.

What will you be doing?

Governing bodies are responsible for the strategic management of a school and will make decisions about a wide range of issues

The core responsibilities involved are:

· Ensuring accountability

· Providing support and challenge to the schools senior leadership team

· Monitoring and evaluating the school’s progress

· Budgetary allocation and control

· Shaping plans for school improvement and overseeing their implementation

· Setting the school’s aims and values

· Appointing senior members of staff including the Head Teacher

A school governing body is made up of representatives from the school, the parents, and the local community.

What are we looking for?

This vacancy is for an alternative provision secondary school. Ideally, you would have previous experience in the education sector however please still apply if your skills lie in a different industry. Previous chairing or leadership experience is desired but not necessary if you feel you have education knowledge to offer.

You must be over 18, but you don’t need to be a parent or have children of school age. Often, it’s the outside perspective you can bring that a school needs. Professional experience in areas such as safe guarding, change management, and leadership skills are all useful to a school. Soft skills such as communication and problem solving are also great additions.

What difference will you make?

Governors make decisions that affect schools for years to come. Chair of Governors work in partnership with Head Teachers and the Senior Management Team to help deliver the best possible education, and help children realise their expectations and aspirations.

Our recent impact survey found that our volunteers bring £9.9 million worth of value to schools each year, and 9/10 volunteers would recommend being a governor to a friend.

As a chair of governors, you will be encouraged to visit the school to gain an understanding of the culture and ethos and to get the most out of the role. You’ll also have the opportunity to meet children, parents, and teachers, and see the impact of your work first-hand.

What's in it for the volunteer?

Volunteering as a chair of governors is a challenging but rewarding role. As part of the governing board, you’ll:

· Have support from the vice chair(s) and the clerk, to ensure the effective functioning of the board by keeping it focused on its core functions. You will also encourage the board to work together as an effective team, building its skills, knowledge and experience.

· help schools overcome challenges to ensure a bright future for children in your community

· work collaboratively with people from different backgrounds, challenging your own perspective and broadening your network

· gain experience outside of your job description and skills you can bring back to work

Before you apply

You will need to complete an application form and will have an interview with the school. DBS checks will be taken up.

About Governors for Schools

Objectives

Governors for Schools exists to improve educational standards so that children and young people have the chance to realise their full potential.

We believe the key to improving school performance is effective governance. By finding, nurturing and supporting a committed network of governors we help to drive systematic change in how schools operate. We have been connecting schools across England for over 20 years, and expanded our service into Wales in 2020, with skilled and committed volunteers, supported by our business and university partnerships.

Emmaus UK is currently undertaking feasibility work to consider the incorporation of an SPV which can become a Registered Provider of Social Housing on behalf of the Emmaus federation in the UK. This is an exciting prospect and would unlock significant potential to achieve our strategic objective to help more people.

To ensure that we are best positioned to pursue this opportunity we are looking to build the expertise of the Emmaus UK Board in:

· Housing Association/Housing Expertise or relevant regulatory expertise - providing strategic input as we develop the subsidiary and proceed with becoming a Registered Provider

· Legal expertise - ideally in a relevant field e.g. charity or corporate governance, housing, property, regulation etc

· Property Acquisition and Development - to support us with providing high quality services and managing sustainable growth

Joining the EUK Board at such a significant moment will enable you to play a key role in the future of Emmaus. You will be an integral part of developing the movement and central to making strategic decisions within EUK as the national body.

Further details:

Location: Home based online meetings.  Two annual face-to-face meetings

Reporting to: EUK Chair and board of trustees

Remuneration: This role is voluntary.  Any travel expenses will be reimbursed.

The attached applicant pack contains further details including the role description and more about Emmaus UK.

To apply, please email your CV and cover letter to the EUK Governance Manager the Email address can be found in the application pack.

The deadline for applications is Wednesday 31 December 2025.

Those shortlisted will be informed on Tuesday 06 January 2026 and invited to an interview conducted via Microsoft Teams on either Monday 12 January 2026 or Wednesday 14 January 2026. All applicants will be informed of the interview outcome by Friday 16 January 2026.

Founded in 1997, the Islington Centre for Refugees and Migrants provides a place for refugees, migrants, and people seeking asylum to rebuild their life with support and community. From classes to casework to financial assistance, the Centre has a wide offering available for our community of over 200 people. Our approach is compassionate and human and the support we offer is long term - on average people stay with us around four years.

The current Board brings a wide range of charity and public body experience including strategy and fundraising and we are looking for skills to both enhance and complement these strengths.

The Centre has a dedicated and talented staff team led by our CEO, Andy Ruiz Palma, who joined in 2000 as an English teacher. In addition to this staff resource we have around 40 volunteers who provide direct support through activities. We also have in place accountancy support to the executive and a dedicated fundraising team.

We are looking for someone who can demonstrate a strong empathy with our client group and who understand how to work with organisations rooted in a local community. You will bring excellent people and communication skills and demonstrate good team-working.

We are open to applications from people looking for their first Trustee role or who may not have considered being a Trustee before and will provide mentoring to help trustees find their feet.

We are looking to recruit a deputy treasurer with:

A good understanding of financial management and reporting

A recognised accounting, finance or similar qualification

Ability to analyse and communicate financial information to the wider Board

Willingness to provide financial advice and support to the management team as needed

Knowledge and experience of fundraising finance practice in voluntary and community organisations (desirable)

The Income Generation Officer will play a pivotal role in enhancing the financial sustainability and growth of Mountain Rescue England & Wales (MREW), supporting 47 active mountain rescue teams across the region. This voluntary position is responsible for devising and implementing a robust income generation strategy to ensure the long-term funding and stability of the organisation.

Resource is required to develop and implement a comprehensive strategy to support long-term funding and organisation growth, financial stability and the achievement of income goals. This will include building relations with major donors, corporate partnerships, legacies and individual giving. In addition, there is scope to drive income through MR membership and via grants from trusts, foundations and government.

Reporting to the CEO, the person will need to contribute to the MREW’s overall future strategy. There will be a need to understand the MR structure and to have the ability to work as part of the MREW Senior Management Team, and alongside trustees, liaison team, regional structure and local teams. 

Using the MREW Income Generation Strategy, they will review all existing income generation streams to understand their viability and scalability, along with all potential new income streams to develop sustainable income for MREW.

Mountain Rescue England & Wales (MREW) is a voluntary organisation that provides mountain rescue services 24/7, 365 days a year, and offers support to communities during other crises. It consists of 47 independent volunteer search and rescue teams that operate across eight geographical areas. The organisation serves as the national body to represent the whole organisation, acting as an advisory body, linking with partner organisations and helping to standardise training and share information.

Objectives

The overarching activities for this role are:

• Develop an income generation plan, aligning with the financial planning cycle, with a periodic review and reporting cycle. Deliver against the plan.
• Central to the role will be the following essential tasks:
  • Grant Writing: Researching and writing grant proposals to secure funding from various trusts, foundations, and government agencies. 
  • Corporate Partnerships: Building and maintaining relationships with businesses to secure corporate sponsorships, donations, and in-kind contributions. 
  • Donor Engagement: Cultivating and managing relationships with individual donors and supporters to ensure their engagement and long-term support. 
• Create an opportunity to develop long-term wills and legacy income.
• Develop compelling cases for support grounded in impact and aligned with MREW values and mission.
• Build and steward high-value relationships with funders, donors and strategic partners.
• Oversee income targets whilst ensuring compliance with fundraising regulations and ethical standards.
• Research and develop grant opportunities from national and local bodies, in conjunction with regional and local teams.
• Lead on income generation for MREW, working with member teams and all other stakeholders. Support regional and local team fundraising opportunities. Foster collaboration, empowerment and accountability.
• Agree on short-term and long-term fundraising targets and opportunities alongside the MREW Senior Management Team.
• Represent MREW at relevant external meetings.

Skills

• Experience generating income, with a demonstrable track record of developing and leading fundraising strategies.
• Strong written and verbal communication skills, with the ability to inspire and influence a diverse range of stakeholders.
• Strong relationship management skills, with the ability to foster trust and accurately represent MREW’s mission and goals.
• Ability to work alongside colleagues and manage competing priorities.
• Financial literacy, including budget creation and management.
• Creativity, imagination and intuition.

We are looking for a motivated, self-starter with a proactive attitude, drive and enthusiasm to carry out projects to conclusion. You will need to demonstrate a commitment to the charity's mission and cause. 

Qualifications

• Financial or project management qualifications are desirable.

Additional notes

• To work with the Finance Director to plan for future year budgets and to ensure that an accurate record of all financial transactions are produced and maintained for the MREW Finance Director, including the fundraising pipeline.
• To ensure all committee members are treated fairly through MREW Equal Opportunities Policy.
• To work with the national media team to release press statements/support campaigns as required.
• This is a voluntary role within MREW, elected annually; it is expected that the applicant will serve a term of 5 years, with a possible extension of a further 5 years if desired.
• Travel during the working day may be required, with occasional absence from home overnight, as meetings with funders and other stakeholders may cover a large geographical area. Out-of-pocket expenses can be reclaimed in line with the MREW Expenses Policy.

Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You will give talks in person or virtually, sharing your own story to improve understanding of sight loss to local service providers and community groups. You’ll be making a real difference to people living with sight loss by helping to improve accessibility and inclusivity, creating a world without barriers.

What you’ll be doing:
• Giving talks to groups of people to raise awareness of sight loss in your local community by sharing your story to audiences, for example, local businesses, community and voluntary groups.
• Delivering Talks to raise awareness of RNIB services as a trusted source of support for blind and partially sighted people

• Representing RNIB as an Ambassador for the Community Connection service

What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.

• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.

In return for donating your time we will provide:
• A supportive route to building your confidence in presenting and sharing your story with an audience.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.

How often will I be needed?

• 4 Hours per Month

Key requirements

• 1 reference

Location

Region

• Northern Ireland

Additional location information

• Currently looking for applicants within the Belfast Area only!

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• • Lived experience of issues affecting blind and partially sighted people • Be comfortable speaking to different audiences to share your story, or a willingness to try with our support. • Able to communicate effectively. • Have an outgoing, friendly approach to meeting new people.

Position Overview:
The Service Sales Specialist plays a dual role in driving programme enrollment and delivering exceptional service to prospective participants. Focused on sales and outreach, this position generates leads, conducts cold calls, and converts inquiries into enrollments for the employability and skills development programme. With a strong emphasis on meeting sales targets, the CSR will articulate the programme’s value proposition, address concerns, and guide prospects through the enrollment process while maintaining a participant-centric approach.

Key Responsibilities:

1. Sales & Lead Generation:

   • Proactively identify and engage potential participants through cold calling, email campaigns, social media outreach, and community partnerships.

   • Achieve monthly enrollment targets by converting leads into committed participants, tracking conversion rates and pipeline progress.

2. Participant Onboarding:

   • Serve as the first point of contact for inquiries, providing detailed information about programme benefits, eligibility criteria, and enrollment steps.

   • Guide prospects through the application process, ensuring a seamless transition from inquiry to enrollment.

3. Customer Relationship Management (CRM):

   • Maintain accurate records of leads, interactions, and conversions in the CRM system.

   • Follow up with prospects to address concerns, nurture interest, and close enrollments.

4. Reporting & Feedback:

   • Provide weekly updates to the Programme Lead on sales performance, challenges, and market insights.

   • Share participant feedback to improve programme positioning and outreach strategies.

5. Compliance & Ethics:

   • Adhere to organisational policies and ethical standards in all sales activities, ensuring transparency and respect for participant needs.

Required Qualifications:

• Education: High school diploma required; Bachelor’s degree in Marketing, Communications, Business, or a related field preferred.

• Experience:

  • 2+ years in sales, telemarketing, or customer service roles with a proven track record of meeting/exceeding targets.

  • Experience conducting cold calls, managing leads, and closing conversions.

• Skills:

  • Strong persuasive communication and active listening skills.

  • Proficiency in CRM systems and Google products (Forms, Docs, Sheets, Slides).

  • Ability to articulate complex programme details in a clear, motivating manner.

  • Resilience in handling objections and rejection.