About FSUK

FareShare is an award winning charity, we are the UK’s national network charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups.

Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.

The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.

About the Role

As Community Coordinator, your role will focus on the growth and sustainability of the FareShare Go programme across Kent and some areas in Surrey, through maximising relationships and adding value to create the best experience for our charity community. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of FareShare Go across your local area. FareShare Midlands is the largest of the FareShare delivery partner operating across the West and East Midlands. We rely on an army of volunteers to help redistribute food to 550 frontline charities such as school breakfast clubs, community centres and organisations supporting those who are homeless, unemployed, socially isolated and recovering from addiction. These organisations provide meals and food parcels to more than 35,000 vulnerable people every week. 

As a Community Coordinator, your role will focus on the growth and sustainability of our network of community food groups in the region. The successful candidate will be an exceptional communicator, with an approachable nature who will play a vital role in developing and maintaining charity and retailer relationships, plus raising awareness of the Regional Centre and FareShare Go across the Midlands.

Main Responsibilities

• Charity account management: You will carry out virtual calls and in person visits with new and existing charities, and be responsible for ensuring that coverage KPIs are reached and maintained for both new and existing retailers. Using your analysis of charity needs, plus your knowledge of retailer and store profiles, you will use these visits to maximise the offer to charities, ensuring the service meets their requirements. 
• Community Capacity Building: As part of the Building of relationships with charities, you will seek opportunities to enable and empower charities to increase their capacity and ability to take more food, to ultimately increase the redistribution of surplus food to those in need. 
• Sustainability and Compliance: You will work with your Regional Manager and team to identify stores where re-engagement activities are needed to improve charity coverage and charity compliance. You will work to maximise the amount of food collected by charities with lower levels of compliance. You will also be responsible for undertaking food safety reviews with charities to ensure compliance. 
• Retailer Engagement: You will play a key role in maintaining strong retailer relationships across your region. You will take an active role in any meet and greets with retailers, where required. Plus, you will be responsible for maintaining regular contact with the relevant retail stakeholders in your region, sensitively dealing with any issues in a professional manner, as and when they arise. 
• FareShare Network Engagement: We aim to become 'oneFareShare’. These roles are an integral part of our FareShare network and you will partner closely with the Regional Centre(s) in your areas. You will work on joint initiatives which improve and grow the FareShare community, ensuring that charities have access to the FareShare service which best meet their needs. 

Ideal Candidate

Essential Criteria

• Have exceptional relationship building skills with a range of stakeholders 
• Be a strong communicator who is able to engage with a variety of audiences. 
• Be confident and assertive in handling difficult situations, whilst demonstrating calmness and professionalism 
• Strong problem solving skills 
• Self-manage your own performance and workload. 
• Have initiative and innovative thinking, in order to shape new/different ways of working 
• Have strong IT skills 
• Be flexible with working arrangements as the role may involve high levels of travel to areas of the UK. 
• Have a valid driver’s licence for the UK, access to a car and can undertake extensive travel across your region. 

Desirable 

• Level 2/3 Food Safety training is desirable, but training will be provided. 
• Have previous experience working with constituent relationship management (CRM) software. Salesforce experience is advantageous. 
• Some experience in data analysis and project planning 
• Be degree educated or have a strong career history with relevant skills. 

Values and behaviours

• A commitment to equal opportunities and safeguarding.
• An understanding of, and enthusiasm for, FareShare’s mission and strategy.
• A commitment to continuous professional development.
• An empathy with volunteers and an understanding of their needs.
• Flexible and non-judgemental approach to people and work.
• Willingness and ability to travel in the UK.

Benefits

25 days’ annual leave + 8 bank holidays

Employers pension contribution of 4% Life assurance -  group life scheme

Employee Assistance Program

Interest free bicycle purchase loan scheme

Season ticket loan

Flexible working 

We are an ambitious and successful research-intensive University (one of the top 100 research-led universities globally) and have produced 10 Nobel Prize winners, including three who received their awards in 2016. Academics here are tackling some of the world’s most pressing global challenges such as: antibody testing and Covid-19, the impact of climate change on our woodlands and forests, issues caused by migration and displacement, the rise in youth mental health issues, and the prevention of needless maternal deaths in the developing world. Our students come from nearly 150 countries and our flagship outreach programmes mean that almost 25% of our student population come from disadvantaged backgrounds, one of the highest proportions in the UK. 

Philanthropy has always played an important role in shaping the University, in 2015 we closed the Circles of Influence Campaign which raised £193 million, making it the largest HE fundraising campaign outside Oxbridge and London. 

In 2019 we launched the Birmingham In Action campaign, which aims to transform lives for our generation and the next by tackling some of the world’s greatest challenges. The campaign is truly global (having launched in Birmingham, London, Hong Kong, New York and San Francisco) and aims to raise £400 million, and secure 1 million hours of volunteering, making it one of the largest campaigns in the UK Higher Education sector.

The Donor Experience Manager role is your opportunity to join our established team at an exciting time. Stewardship and donor engagement are vital activities to the success of any philanthropic campaign helping us to bring the impact of donations to life. In doing so, donors are encouraged to continue their giving, and to increase and diversify their support. This role will also oversee the management of several of our giving circles as well as being responsible for thanking content and impact reports. 

Although the role sits within the major giving space the Donor Experience Manager will lead the programme of activity from planning to implementation, supporting all areas of fundraising and actively collaborating with our Insight, Campaign Management, Communications and Events Teams at every opportunity, as well as building internal connections across the University to delivery donor engagement activity. 

The successful candidate will have a real passion for stakeholder management, outstanding communication skills with experience in writing for impact, leading on creating digital content, and an understanding of the needs and expectations of different audiences. They will be able to balance creativity and imagination with a structured, thoughtful and organised approach to their work and importantly manage upwards as well as matrix working across the office.

We’re looking for a new Deputy Chief Executive to join the small team here at BARN.

The Deputy Chief Executive is part-time (18 hours), and supports the Chief Executive in the running of BARN. Externally this may mean representing BARN, its members and the wider voluntary sector at strategic meetings at local, County and regional levels, or talking to small groups of people at community meetings. Funding, health, volunteering, community transport, strategic development, or local community needs are all areas of interest. You will also need to offer more targeted support for our members, such as one to one help to become constituted, offering funding guidance, or advice on policies and procedures.  Community engagement to support small groups or recruit volunteers is an ongoing task for the whole team.

Internally bid writing and fundraising will be a significant part of your role, particularly around ongoing projects such as our BURT community minibus or Skills for Work, and maintaining positive relationships with our funders. We process DBSs, so managing this process will be part of your responsibilities, as will an overview of membership of BARN and preparing the Network Meetings where our members can come together.  Depending on your skills and experience  it may also include development and taking the lead on specific projects.

Although the Deputy Chief Executive has a key strategic and management role we’re a small team, so rolling up your sleeves and putting your hand to whatever is needed is also part of the job. As well as the key tasks above there will also be a fair share of standing in the middle of a field under a gazebo in the rain as part of a local community event, or talking to elderly BURT clients on the phone who just need a chat, or even a day helping on the minibus itself...

Location: Home based with requirement to attend Birmingham centre office

We’re the charity helping millions of people feel happier and healthier by spending more time on and along our canals and rivers. Our rich and tranquil spaces provide places to pause, relax and escape. But without extraordinary people, and the funding to make it happen, all of this would be lost. That’s where you come in.

The next 3 years will see an ambitious plan to accelerate growth in charitable income, building new communities of supporters from the ground up.  We are looking for people passionate about relationship management and stewarding supporters to give a great experience whilst raising money for the Trust.  We exist as a fundraising team so that we can do more for communities up and down the country using the power and benefits our waterways have to offer for Wellbeing, Nature, Employability & Urban Regeneration. If you are inspired to change lives young and old then we would love to hear from you.  Join us, and make life better by water for everyone. Every day.

As we ensure we set our team up to deliver our ambious plans, we have an opportunity within our Individual Giving & Legacy Team for a Supporter Care Officer.  In this role you will support the Supporter Journey Manager by overseeing all aspects of the supporter care and stewardship programme, ensuring operational delivery to high standards across the team. Read below to find out more about the role.

Location: This is a remote working role, and as such we are very pleased that we can offer flexibility in location, however the successful candidate will be expected to attend our Birmingham centre hub/office (and other locations on occasions) for team and collaboration meetings on a monthly basis.

About the role

As Supporter Care Officer, you will work closely with the Supporter Journey Manager, and will be responsible to oversee all aspects of the supporter care and stewardship programme, ensuring operational delivery to high standards across the team. An important aspect of this role is that you will supervise the Supporter Care Assistant, and help develop & implement the supporter experience programmes, in particular, but not exclusively, Friends.  You will be working with the Supporter Journey Manager to implement and manage effective team workflows pertinent to delivering a great supporter experience, including banking & thanking & insight reporting.  In additio you will also provide support to wider fundraising teams in reviewing, developing and implementing key supporter experience tools such as the CRM.

Key Accountabilities:

• Lead on the development of best practice supporter care processes to make best use of our CRM, automating where possible - working with in house or external data specialists to ensure these systems work for the Trust and for the supporter, moving the right data to the right places, quickly and securely; ensure that delivery of all supporter care processes is carried out in a compliant manner in relation to GDPR, PECR & the Fundraising Code of Practice.
• Ensure that new supporters receive an exceptional Welcome Journey - ensure all best practice processes are implemented at the start of a donor’s experience; ensure all consenting supporters have a welcome call and will manage the supply of relevant data at the right times to ensure compliance and high standards of service.
• Provide supporters with engaging communications aligned to their interests and the Trust’s ambition - working with our Content Team, digital marketing specialists and external agencies, to provide a range of interactive content to maintain the support of our donors; choosing appropriate content – stories, video, podcasts and interactive items – to feature in regular e-newsletters; checking this content; and building the e-mails via our digital marketing platforms. 
• Working with the wider fundraising team and marketing colleagues to ensure that we have emotive, ethical and dynamic campaigns for renewing support and increasing individuals desire to give to the work of this Trust -  This will involve but not limited to; digital campaigns, telephone marketing programmes & key messaging development.
• Lead on the development and project management of our Supporter Reactivation and Upsell programmes including annual campaigns.
• Report on supporter interactions using the CRM dashboard and our digital marketing platforms.
• Working with our Insights Team, report on single and regular gifts, changes to communication preferences, gone-aways and database edits 
• Improve and develop a broad suite of standard thank you and welcome letters and e-mails. 
• Supervise and oversee the work of the Supporter Care Assistant, providing guidance and assistance where necessary. 
• Work alongside the Supporter Journey Manager and the Legacy Development Officer
• The role will also support the wider Individual & Legacy Giving Team - keeping abreast of new developments in fundraising and links to sponsored events, payroll giving and major donors.

About you

• Your experience in areas listed below is essential to us , you may be degree qualified.
• Excellent understanding on Direct Debits, Gift Aid and the standing orders,
• Excellent understanding of Fundraising regulation and statutory data compliance
• Excellent working knowledge of CRM and integrated database systems
• Competence in the Microsoft Office Suite, especially Word, Outlook, Excel and MS Teams
• Proven track record in running a successful supporter care programme
• Very strong understanding of the important of great customer service in action, and experience in handling and managing a variety of customer enquiries.
• Demonstrable understanding of import, export, storage and processing of personal data
• Experience of Marketo, SAP and Sugar CRM will be an advantage, but not essential
• Experience of ‘quality control’ within a programme
• Track record of working with different financial systems that must ‘talk’ to each other
• Experience of working with wider teams and agencies to provide exceptional supporter care
• Effective analytical skills in relation to verbal, written and numerical data.
• An attention to detail to ensure accuracy, robustness and compliance of data stored.
• Highly organised & understanding of effective process mapping.

What We Offer

In addition to your salary of £22,000 - £25,000, the Canal & River Trust offers a competitive contributory DC Pension scheme arrangement, great holiday entitlement (increasing with years of service) and numerous other employee benefits, including several salary sacrifice benefits.

We aim to represent the diverse communities we are part of and welcome applicants from across all sectors of the community. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do.  All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

A great opportunity has arisen for a for a Donor Engagement Officer for a fantastic heritage charity in order to help secure the future of the charity through donations, grants, and sponsorship.

The position of Donor Engagement Officer is key to the charity future success, working with the individual giving manager to deliver the donor stewardship programme for the 15,000 donors they have. You will be responsible for the thanking and processing of donations, keeping our CRM system up to date, delivering engaging fundraising asks, thanking the charity s donors and keeping them abreast of the impact their donations have had.

Contract type: permanent, hybrid working
Salary: 20,000- 24,500 per annum

Please Apply ASAP!

Key responsibilities:
Deliver all areas of our donor stewardship programme.
Banking and processing income.
Ensure supporters feel engaged, are thanked appropriately, and communicated with effectively in order to build strong relationships maximising all opportunities for future income generation.
First point of contact for all our donors.
Manage the fundraising CRM and ensure the database is being utilised in the most effective way and the data we store is both accurate and up-to-date.
Create and edit supporter records, manage mailings, record communications, produce reports analysing our performance using the Railway s CRM system.
Deliver the financial processing and reporting.
Assist the Fundraising Manager in delivering the Individual Giving plan.

Person specification:
donor care including banking and processing donations experience
Individual giving fundraising experience, confident in communicating with supporters.
Financial support experience within a not for profit.
CRM, ideally ThankQ and Tessitura.
Xero software experience desirable.
Competent Excel user, looking to build on their skills.
Delivering multi-channel appeals (electronic and print).
Confident and eloquent communication skills both verbal and written.
Strong administration and organisational skills.
Proficient in MS Office.
Excellent telephone manner and an ability to work quickly and accurately under pressure.

Safeguarding Service Head

At the NSPCC, our vision is to end cruelty to all children in the UK. An ambitious but worthwhile mission — and one you will help us achieve as a Helpline Service Head.

Every childhood is worth fighting for. This is our belief. It drives us.

Position: Helpline Service Head

Salary: £41,736 - £49,101

Location: Birmingham

Vacancy Type: Permanent

Working Hours Per Week: Full time (35 hours) - Please note that this role requires some shift work to be undertaken

Closing Date: 20th October, 2021

The Role

At our UK-wide Helpline, our priority is to empower the public to protect children and young people. Based in our Birmingham office, as Service Head you will use your extensive knowledge and highly-developed skills in safeguarding and child protection to influence practice and ensure high-quality service delivery in a fast-paced and dynamic environment.

You will contribute to service, division and organisation-wide management forums, and provide live oversight and support in the Helpline environment as part of the duty management rota.

About You  

You will bring to the role significant management experience of delivering a safeguarding service in a statutory and/or voluntary sector setting, and of working closely with partner agencies and stakeholders to achieve better outcomes for children.

You will be able to motivate a large team of people based in different locations to achieve service objectives and meet key performance indicators, and you will provide direct line management support to a group of Helpline Practice Managers.

This is a fantastic opportunity for you to develop your child protection expertise within a unique and highly influential national service, to work for an organisation whose core value is putting children first and you to personally make a positive impact on thousands of families across the UK.

In Return

This is a real opportunity to make a difference to children’s lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities.  We offer a variety of rewards and benefits including: generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.

Join us and you’ll become part of a team that cares about the work they do and the people they work with. You’ll discover opportunities to grow, along with challenges and a shared purpose that’ll bring the best out in you. And you’ll get to find your own way to make a difference that matters, and that impacts millions of young lives!

Other roles you may have experience of could include: Safeguarding, SQA, Child Safeguarding Practice Review, Child Safeguarding, Helpline Service, Safeguarding Lead, Service Manager – Safeguarding Team, Quality and Safeguarding Manager, Helpline Safeguarding Practitioner, Helpline Practice Manager, etc.

Imagine a world where no child’s life chances are limited by their social or family circumstance. At Frontline, that’s the future we are working towards. 

Over 700,000 children in England rely on the support of social workers each year. These children need and deserve the support of life-changing social work professionals, who can empower them to achieve their full potential and help break the cycle of trauma and disadvantage.

That’s why, through our work as a charity, we create social change for children who do not have a safe or stable home, by developing excellent social work practice and leadership.
 

Have you got what it takes to make a difference?

If you’ve ever spotted a risk that’s easy to miss, taken the lead in a challenging situation or pushed on when things got tough, you may already have the skills needed to make a difference to disadvantaged children and families.

If you’re looking for a career that matters, our two-year, salaried social work training programme offers a unique opportunity to work directly with children and families, helping them make positive changes in their lives.

On the Frontline programme, you will qualify as a social worker and complete a fully-funded master’s degree. Intensive training and support will develop your skills in leadership, conflict resolution, analysis and relationship building, which will help you drive social change inside the social work profession and beyond.

Fulfil your potential

On completion of the Frontline programme, you will become part of the Frontline Fellowship, a growing community of over 2,000 social workers. Our fellows continue to develop their skills, share excellent practice, and explore ideas and initiatives that will bring about real and sustainable change for children and families.

As a fellow you’ll have enormous potential to improve the lives of children and families in your community. We will provide you with support, training, resources and connections throughout your career. Being part of the Fellowship will enable you to use your social work skills in the most effective way possible in your day job and work towards our shared aim of improving life chances for children without a safe or stable home.

What’s in it for you?

• Earn as you learn with a salary of up to £34,000 in year two (dependent on location).
• Qualify as a social worker and complete a fully-funded master's degree.
• Attend an intensive five-week summer institute to build the foundations of the knowledge and skills required for your career. 
• Get high-quality supervision and training from experienced social workers, academics, and coaches in a rich, supportive environment.
• Work in partnership with a wide range of organisations and professionals in health, education, the criminal justice system and beyond to bring about positive change.
• Become part of the Frontline Fellowship and receive ongoing support and training throughout your career.

What are we looking for?

We’re looking for graduates and career changers who can bring different perspectives and experiences to the Frontline programme and who are committed to using their skills to tackle some of the key challenges that children and families face and truly make a difference.
 

If you’re looking for a career that matters, apply for the Frontline programme! 

Applications are now open to join our 2022 Cohort.

Our Financial Planning & Analysis team are looking for someone who is enthusiastic to become the new Assistant Finance Manager working with the Operations and Commercial teams.

The Financial Planning & Analysis function is responsible for strategic, commercial financial advice and financial performance management for the Trust including management accounting, financial bid support, budgeting, and forecasting activities. The team provide key analysis and insights for budget holders and senior leaders to inform decision making and drive effective, sustainable, and commercial planning.

This role has responsibility for commercial advice to management teams, input into business planning & budgeting, monitoring of financial, contractual, and operational performance, challenging senior teams as appropriate. Review of contract income accruals / deferrals, support for smaller local bids. Training budget holders to improve financial management & accuracy of monthly management accounts. The role will be responsible for the management of restricted funds locally. Knowledge of financial management within a charity is desirable.

You will initially be based from home and then based at one of our key centres with the opportunity to work flexibly. There will also be opportunities for you to work with Young People and witness the fantastic work of the Trust. 

#ActNowForCanals

We are currently looking for confident, passionate, and keen individuals to join our fantastic in-house fundraising team. You will be part of our passionate and knowledgeable in-house team working on our beautiful, historic towpaths raising funds to look after our deeply loved and valued network.

As a face-to-face fundraiser you will be interacting with members of the public to inspire them to donate to the Canal & River Trust on a regular basis. You will always be with a team of people and will fundraise along the Trust’s beautiful towpaths.

Working hours are Wednesday to Sunday 30 hours per week and the rate of pay is £10 per hour (plus paid holidays, London Weighting if applicable and other benefits) which can quickly rise once milestones are achieved.

You will be working in a fun and supportive environment with plenty of progression opportunities; we are always looking for standout fundraisers to take their next step into Team Leading!

You don’t need formal qualifications or experience you just need drive, excellent communication skills and the passion to help transform lives.

The role is ideal for a recent graduate looking for their first charity sector role. It would also suit someone looking for a fulfilling career change, or simply looking for a fun and rewarding job.

You also need to be able to:

• Travel to different locations within and around your region each day.
• Be at least 18 years old.

What we’ll give you:

• A great hourly rate and Performance Related Payment scheme
• Immediate start
• Full training provided and unrivalled continuous personal development
• Fantastic experience within the charity sector learning highly valued skills
• Amazing teammates and support from our experienced manager and team leaders
• Opportunity to progress to a team leader with access to all the other opportunities within the Canal and River Trust.

Don’t panic if you haven’t got any experience, because you will be offered in depth paid training to prepare you before you start work. We invest in each individual fundraiser and focus on training, mentoring and continually coaching to achieve their highest potential.

Are you interested in this role? Apply now with your CV and we will be in touch.

About the role

Sense has an exciting opportunity for someone to join our Holidays and Short Breaks team as Virtual Buddying Project Assistant. This is a full time role, working 37.5 hours per week, based in either our London or Birmingham offices.

As our Virtual Buddying Assistant, you will be responsible for supporting the delivery of Sense’s national Virtual Buddying project. This is an exciting opportunity to work within a highly skilled team to help deliver a national volunteer-led and person centred virtual befriending service for people with disabilities.

You will support and enable children, young people and adults to form meaningful relationships with matched volunteers who share the same interests, hobbies and communication styles. You will be committed to providing a high quality, safe, person centred service and are able to align yourself with Sense’s values to provide the best service to the people we support.

About you

Our ideal candidate will be proactive, and solution focussed, with the ability to be highly adaptive to the needs of those we support and creatively problem solve. You’ll have a strong understanding of the needs of people with disabilities, and experience of working with and supporting volunteers. You must be comfortable working with a wider team who are geographically spread across the country, where communication is key, and also working independently.

We'd love to hear from you if you have experience of supporting and working with individuals with a range of disabilities; including sensory needs, learning differences and autism. You will be an excellent communicator with a commitment to providing a fun, safe and accessible environment.

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

We are looking for a technician for our Birmingham workshop to service and repair bicycles. This is a great role for a cycle mechanic who is looking expand their technical knowledge across a variety of different bikes from the vintage steel classics of yesteryear to the carbon racers of today. Bikes you fix will go to create freedom and independence for their recipients, and help build community by pairing bikes with people who need them. For a full job pack and details of how to apply, please see the attached job pack.

You’re enthusiastic and hardworking, with great customer services skills and a real desire to progress within the care and hospitality industry. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as an Assistant Supervisor.

Aquarius is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

Based in Edgbaston, Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. This particular role involves working at Evolve in Brindley Place, Birmingham and also at the Adam and Eve in nearby Digbeth. Evolve is a café and social enterprise run by young people who have experienced substance misuse or mental health problems, homelessness, have been out of work for three months or have a history of offending.

This particular role is all about providing excellent customer service and assisting with the preparation, cooking and service of a variety of food and drink items in line with health and safety. We’ll also rely on you help ensure the smooth running and day-to-day management of the coffee shops and, in the absence of supervisor, stand in as lone supervisor when needed in either store. And, when it comes to delegating tasks to staff, monitoring absence/lateness or reporting any incidents in line with our policies and procedures, again, we’ll count on you.

To succeed, you’ll need some experience in a café and barista setting, including cash handling, a professional and presentable appearance and the ability to work well as part of a team. We’ll also be looking for excellent timekeeping, attentiveness, plus the ability to multi-task. Comfortable following instructions and working within policy and procedural requirements, you have lots of initiative, great communication skills and are keen to learn and develop.

This is a fixed term role for six months, requiring the post-holder to work 37 hours a week.

The salary for this role is £17,550.00 with potential progression up to £18,278.00 per annum.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

Closing date for applications is 19th October 2021, however due to the popularity of some positions, we reserve the right to close the vacancies early on receipt of sufficient applications.

Recovery Focus is committed to working towards equal opportunities and we select staff solely on merit irrespective of race, colour, national or ethnic origin, gender, sexual orientation, marital status, age, social class, religious belief, disability or history of mental health or addiction problems. If you need support to apply for the role or adaptions at interview please contact the recruitment team to discuss.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

About the role

Sense has an exciting opportunity for someone to join our Holidays and Short Breaks team as Virtual Buddying Project Assistant. This is a full time role, working 15 hours per week, based in either our London or Birmingham offices.

As our Virtual Buddying Assistant, you will be responsible for supporting the delivery of Sense’s national Virtual Buddying project. This is an exciting opportunity to work within a highly skilled team to help deliver a national volunteer-led and person centred virtual befriending service for people with disabilities.

You will support and enable children, young people and adults to form meaningful relationships with matched volunteers who share the same interests, hobbies and communication styles. You will be committed to providing a high quality, safe, person centred service and are able to align yourself with Sense’s values to provide the best service to the people we support.

About you

Our ideal candidate will be proactive, and solution focussed, with the ability to be highly adaptive to the needs of those we support and creatively problem solve. You’ll have a strong understanding of the needs of people with disabilities, and experience of working with and supporting volunteers. You must be comfortable working with a wider team who are geographically spread across the country, where communication is key, and also working independently.

We'd love to hear from you if you have experience of supporting and working with individuals with a range of disabilities; including sensory needs, learning differences and autism. You will be an excellent communicator with a commitment to providing a fun, safe and accessible environment.

About us

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Sense has a proven record of offering high quality, pioneering services.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

Location: Flexible within England & Wales

Department: Customer Journey

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking for three experienced user researchers to join the Customer Journey team. Our team works to understand people’s problems and provide accessible multi-channel support to meet their needs through digital products and services.
We have open roles on three different teams. 

Referrals

People expect a modern service to feel seamless as they move through different advice areas, channels, and touch points. As we scale up cross-channel delivery of advice, we need to hide or remove silos to create an experience that feels joined-up for our clients.
To achieve this we are starting a team that will look at improving referrals as part of the client journey, either where a client is referred between Citizens Advice and another partner or internally between services. This will allow us to reduce friction for clients during the advice process and allow us to improve how we work with partners to ensure people get the support they need.

The Energy product team

The Digital Energy product team maintains and develops the Energy advice and tools we provide on our public facing website. We aim to help the public and small businesses solve their most common problems e.g. with their Energy supply, with their billing, with the cost of energy, and with their energy meters. We want to ensure we build advice that meets clients needs, use feedback to improve it, and measure the outcomes we can achieve with it.

The Lab

The Lab’s purpose is to test out what the future of Citizens Advice could look like before it gets here — something that feels more important than ever at this time when our service is needed like never before. We run experiments to try out new things to solve problems. Large-scale projects take time and money so Lab experiments are small and swift. That approach allows us to test our riskiest assumptions fast so we can take the next step with confidence. 

Whatever team you’ll be working in, you’ll be working to better understand the problems people face, and ensure that the advice we provide meets user needs and helps solve complex problems

You’ll work with product owners, product and service designers and developers to deliver improvements to referrals between channels and services.

You’ll need demonstrable experience carrying out a range of research methodologies - this might come from a range of research backgrounds. An understanding of UX and research on especially digital products is also useful. 

We’re interested in people that have had a breadth of research skills and have either been part of a small team or been quite autonomous as part of a larger team. 

We are looking for people who can apply research learnings and methodologies to digital products in a fast paced, iterative environment. 

Citizens Advice work within an Agile environment with 2 week iterations. This means that user research works with a quick turnaround. Research projects won’t take months within Citizens Advice so candidates need to have an appreciation of agile and how it affects how user research is undertaken and how collaborative the team works together.

The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.

Please note, in the event of a high number of applications, we reserve the right to close the application early.