Communications and advocacy manager jobs in clerkenwell, greater london

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in the UK.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role
IRC’s External Relations (ER) department brings together Fundraising, Communications and Policy & Advocacy functions. With the aim to raise money, awareness and influence for crisis-affected populations worldwide, the department combines knowledge and expertise across multiple national markets.  
 
The IRC fundraising teams are comprised of colleagues and teams working in the USA, UK, Germany, Sweden and Korea as well as emerging markets delivering direct marketing, content, account management, philanthropy, board liaison, corporate as well as trust and foundation partnerships to support IRC’s national fundraising strategies. 
 
The IRC’s private fundraising capability in the UK has grown significantly over the past five years. Ambitious growth plans are in place to deliver increasing income from the private sector as part of an exciting global External Relations strategy.  
 
The Director of UK Mass Markets is responsible for the leadership and direction of the Mass Markets team in the UK and for securing long-term sustainable income for the IRC through individual donor acquisition, retention and supporter care. You will lead and develop a high-performing team by growing mass marketing audiences and income, developing exciting and targeted campaigns, identifying opportunities for product, channel and audience diversification, and championing UX and a supporter centric fundraising model. The Director will also serve as a key partner to the UK Executive Director as they facilitate cross-team collaboration, accountability and success among all private fundraising teams in the UK (Philanthropy, Global Corporate Partnerships, Foundations & Trusts and Mass Markets). The Director will play a leadership role in IRC UK more widely as a member of the UK Senior Management Team (UKSMT). The UKSMT is collectively responsible for achieving the cross-functional goals of IRC UK’s strategy and actively fostering an inclusive workplace at IRC UK.
 
This role is responsible for:  
I.  Securing significant and sustainable funding in the UK for IRC’s work 
II.  Leading strategic activities that support IRC’s mass market fundraising presence including campaigns for the End-of-Year, World Refugee Day and emergencies

Scope and Authority 
This position has responsibility for delivering the UK Mass Market team strategy and targets and Supporter Care within the overarching Global Mass Markets strategy and UK Strategic Plan. 

Responsibility for Resources:
This post will have responsibility for three direct reports (1x Senior Acquisition Marketing Manager, 1 x Retention Marketing Manager, 1 x Donor Services Assistant) and a substantial expenditure budget. The role is part of the global Mass Markets team and is matrix managed by the Executive Director in the UK and the Global Vice President of Mass Markets.

Key Working Relationships
Internal:
•  Counterparts and senior leads in global Mass Markets team 
•  UK SMT: Directors of Strategy and Delivery, Communications, Advocacy, Philanthropy, Finance, People and Culture, Awards Management
•  Global peer-level team: Directors and Heads of Mass Markets for Korea, Germany, Sweden, USA and Global Mass Market Support Leads
•  Digital team members (UK and global) 
•  Global Creative Studio and Brand 
•  Senior Director for Retention
•  International Operations team, incl. data & analytics roles  

Key Accountabilities

·  Aligned to the overall Global External Relations Strategy, develop, implement, monitor and report on IRC UK’s fundraising and supporter engagement strategy. 
·  Lead fundraising campaigns (acquisition, retention, mid-level) that deliver unrestricted income to enable IRC’s work. Channels include e-mail, direct mail, inserts, Facebook advertising, new forms of social media, and adwords, as well as telemarketing etc.
·  Develop a supporter engagement programme that focusses on developing and deepening long-term relationships and drives retention rates.
·  Develop and deliver an innovation programme, ensuring fundraising products and activity are at the forefront of the UK sector and allow IRC to cut through to new audiences.
·  Deliver outstanding supporter services, ensuring supporter interactions are dealt with professionally and appropriately.
·  Contribute strongly to overall Global External Relations strategy and budget development during the budgeting and investment request process.  
·  Lead, inspire, develop and performance manage the UK Mass Markets team.
·  Ensure effective collaboration between the UK-based leads of the Foundations and Trusts, Global Corporate Partnerships, and Mass Markets teams, in executing comprehensive, aligned donor engagement strategies across the UK. 
·  Collaborate with other UK leaders on the UK Senior Management Team, holding collective accountability for achieving the goals of the UK strategy and advising on the wider management of IRC UK to support those goals.  
·  Reporting to the UK Board of Trustees, including presentations to the full Board and the External Relations Committee as required. 
·  Representing IRC in the Disasters Emergency Committee (DEC) Fundraising Directors group.
·  Be the senior contact for all mass marketing partnerships with third party supplies.  
·  Act as senior voice in cross-market working groups and committees. 
·  Network and build external profile of the IRC UK Mass Markets team by attending relevant fundraising and sector events, and building other external stakeholder relationships. 
·  Input into effective risk management of mass marketing income by accurately assessing opportunities, threats, strengths and weaknesses on a regular basis, and iterating the programme based on results.  
·  Accurately forecast, monitor and report on income and expenditure budget lines. 
·  Keep up to date with sector developments in individual giving, digital fundraising to ensure IRC is at the forefront of fundraising developments. 
·  Work closely with Mass Markets team in other national markets (i.e. Korea, Germany, Sweden, US) and the International Operations team to ensure all engagement is coordinated, and where appropriate, synchronised.  

Skills, Knowledge and Qualifications:

·  Driven, motivated and proactive with a solutions-based attitude and resilient in the face of setbacks. 
·  Proven ability to manage, meet and monitor fundraising budgets and Key Performance Indicators. 
·  Excellent organisational skills, especially the ability to manage a complex, varied and substantial workload. 
·  Ability to understand legal frameworks and requirements, and implications of decisions in the best interest of the charity. 
·  Excellent verbal and written English and the ability to produce well designed and high-quality proposals and reports.
·  Institute of Fundraising, Cass or comparable qualifications would be an advantage.  

Experience:
·  Extensive experience of individual giving (or mass marketing) and digital fundraising and ideally, mid value and legacy giving, within a large or medium global charity, including a proven track record of both acquisition and retention.**  
·  Launching new channels and products with success. 
·  Comprehensive understanding and experience of audience and donor segmentation, analytical modelling such as LTV and use of insights to drive strategy and performance.** 
·  Experience and understanding of creative process and relationship with brand identity through different channels and audiences. 
·  Proven track record of success in a leadership, line management, recruitment, performance management and talent retention.**
·  Demonstrated history of being an empowering and supportive manager to front-line fundraisers.
·  Experience working for a centralised, international organisation would be a strong advantage.  
·  Experience using Salesforce an advantage.  

Criteria in the Person Specification marked with ** are the minimum criteria in line with our commitments under the Disability Confident Employer Scheme in the UK. 
UK based candidates who state that they have a disability and meet these criteria, will be invited to interview.

Stories and Content Gathering Specialist

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Role Title: Stories and Content Gathering Specialist
Salary: £42,205 to £43,417
Location: London-Hybrid
Tenure: Permanent-Full Time

ActionAid UK is a member of the ActionAid Federation, an international charity that works with women and girls living in poverty. We work with our partners and dedicated staff in 43 countries to end violence and fight poverty so that all women, everywhere, can create the future they want

Are you a keen advocate of women and girls’ rights in emergencies? 

Are you passionate about storytelling and its power to inspire, educate and lead change? 

Then we'd love to hear from you!

At ActionAid UK, storytelling sits at the heart of our work. We champion anti-racist, decolonial storytelling by collaborating with creatives rooted in the countries we feature and ensuring every story is told, with dignity, care and integrity. We believe storytelling is a tool to shift power, reframe narratives and challenge the inequalities that shape our world. In this specialist role within our Stories and Content Gathering Team, you’ll help shape bold, authentic content that showcases the work and impact of ActionAid’s partners worldwide, as well as the global movements for social justice and gender equality.

Day-to-day, you’ll nurture strong relationships with colleagues across the global majority and ensure every story reflects the lived realities of the communities we work with. You’ll support photography, video and story gathering commissions across Asia, Africa and Latin America, researching story leads, developing strong angles, liaising with teams worldwide and helping brief and contract photographers, videographers and journalists. You’ll move content through post-production; from translation and consent checks, to safeguarding reviews and story write ups, preparing everything for upload to our global content SharePoint. 

You’ll also help build a global network of freelance translators, editors and creative professionals, and curate strong existing stories and assets so they can be used across advocacy, fundraising, events, exhibitions and federation-wide communications. You may also support with training colleagues in best practice storytelling, contribute to internal and external meetings and help gather feedback to continually improve our processes.

When humanitarian emergencies strike, you will join the emergency communications team to help coordinate rapid content gathering. You’ll support with logistics, contracting in-country creatives, organising translation and ensuring testimonies and information are shaped into accurate, safe, timely content that reflects ActionAid’s feminist, anti-racist and decolonial principles.

We’re looking for someone with at least two years editorial, production or journalism experience, excellent research and writing skills, a sharp editorial eye and strong project management skills, as well as a commitment to telling stories with integrity, care and critical awareness. 

Interviews W/C 19 January

Additional information

Diversity, equality, inclusion and belonging:

Diversity, inclusion and belonging are key to our organisational culture. We are on a journey to become not only an anti-racist organisation but one that proudly celebrates the diversity of all applicants and employees. We look forward to you bringing your full self to work, proudly sharing your unique perspective and helping us to shape our combined future. We especially welcome applications from those from under-represented/marginalised communities.

AAUK is a Disability Confident Committed organisation and as such any candidate that declares a disability will be shortlisted for interview if they meet the essential criteria for the role.

Referencing and safeguarding:

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include Misconduct Disclosure Scheme, safeguarding, criminal records and terrorism finance checks. By submitting an application the job applicant confirms their understanding of these recruitment procedures. 

ActionAid UK is committed to preventing any form of sexual harassment, exploitation, and abuse (including child abuse and adult at-risk abuse) and responding robustly when these harms take place. We expect all ActionAid UK staff and ActionAid UK representatives to share this commitment. We will not tolerate our staff or other representatives carrying out any form of sexual harassment, exploitation or abuse towards anyone we come into contact with through our work. 

Working practices:

ActionAid is committed to supporting flexible working. If you would like to discuss flexible working options, including the possibility of a job share for this role, there will be space to do so during the interview process.

ActionAid UK has a hybrid working policy for many of our roles. The requirement will vary from team to team and the responsibilities of individual roles. As a minimum, all colleagues are expected to attend the office 12 days per year, plus additional time for induction, training, and company connection days. Some roles may require in-office attendance on all days and if so, these will clearly be marked as in-office roles.

Please note that ActionAid UK does not offer fully remote working options. We encourage you to discuss hybrid working expectations at interview.

Recruitment processes:

Please note that ActionAid UK may review, shortlist and interview candidates prior to the closing date so we encourage all candidates to apply as soon as possible. If we receive a very high response, we may close the vacancy early and will not accept further submissions. Vacancies close at 23:55pm 

The Public Affairs Lead sits within our Policy and Advocacy Team, working to build support for The Food Foundation’s work amongst Parliamentarians and to influence the government to help deliver policies that will transform the food system. This is an exciting opportunity to join a small organisation delivering big impact on the political agenda around food.

The Public Affairs Manager reports to our Head of Policy and Advocacy and will be responsible for planning and delivering our public affairs activity. This includes: 

• Political engagement: meeting MPs and Peers in parliament and building relationships with their teams with a view to identifying potential new supporters 
• Policy and research: working closely with colleagues to share perspectives on which priorities it may be tactical to pursue and to understand what evidence is available to inform engagement.
• Networking: working with public affairs professionals in other organisations to deliver joint programmes of engagement work which leverage respective organisational strengths.
• Monitoring: You will have excellent political instincts and a strong interest in policy developments,
  monitoring closely what is going on in Parliament and in Government,in order to identify opportune moments to maximise political attention and to galvanise support for policy change.
• Communicating: building compelling narratives targeted at different political stakeholders about the impacts of the food system on our diets, our health and our planet, and the need for evidence-based solutions. 
• Developing briefing materials and reports for policy audiences and formulate responses on behalf of the organisation to policy development processes and Parliamentary inquiries.
• Events: ensuring our messages and priorities are noticed and heard by policy-makers in a very crowded policy space, including by working closely with our events manager to deliver impactful parliamentary events.

You will bring a learning mindset to the role, assessing the impact of our policy engagement approaches in order to make continuous improvements.

A week in the job

Meeting with a Peer that is new to our work to brief them on evidence we have published and our current political priorities, completing a political stakeholder mapping exercise for a new campaign on sustainable diets to identify a shortlist of MPs to engage with, spending an afternoon in parliament to engage informally with passing MPs, pitching a new idea for a
parliamentary inquiry to parliamentary staff from the Health and Social Care Committee, drafting an MP briefing for an upcoming debate on the Government’ s obesity prevention priorities, reviewing next week’s parliamentary calendar to spot opportunities for engagement, attending a roundtable to share intelligence and discuss priorities for political party manifestos with other NGOs working on food issues, ringing round parliamentary offices to confirm attendance for
an upcoming parliamentary reception, meeting with an MP that is closely involved with The Food Foundation’s work to refine messaging for an upcoming campaign.

Your experience
You will have a strong knowledge of the UK political landscape and be comfortable and confident in engaging with stakeholders in Whitehall and in Parliament across the political spectrum. Ideally you would also have a knowledge of policy related to the food system, public health or the environmental crisis.

Your skills

• Proven ability to influence decision makers
• Strong knowledge and experience of the mechanics of the UK policy-making landscape
• Ability to work diplomatically and professionally with external stakeholders
• Significant experience working in a role with a major focus on external engagement in a policy/public affairs setting
• A confident networker who enjoys building connections and relationships with new people.
• Strong written communication skills, with the ability to explain complex and highly nuanced subject matter in plain English.
• Confidence in working as part of a team, with experience of working collaboratively with colleagues to share ideas, find solutions and help ensure the successful delivery of projects.
• Proactive and independent worker with strong organisational and project management skills and demonstrable experience of delivering on competing priorities within a timepressured environment.
• Close attention to detail and ability to accurately monitor policy developments, stakeholder views and engagement activity.
• You have a commitment to building equitable, diverse and inclusive policy.
• An existing network of relationships with MPs, Peers, advisors and policy officials.

About HIAS+JCORE

HIAS+JCORE is the UK Jewish voice on refugees and racial justice. Our work is driven by the belief that the Jewish community should play an active part in building a society in which Refugees are able to live in dignity where the UK is a welcoming place free from racism.

Our organisation came into this form through the joining of operations between two organisations: the UK-based JCORE (Jewish Council for Racial Equality) and HIAS, a global humanitarian aid and advocacy organisation. HIAS+JCORE is inspired by Jewish values and history to support those who are displaced, no matter their background.

JUMP is a London-based befriending project for young asylum seekers and refugees who have been separated from their families. The three primary ways in which JUMP supports young people are casework, community, and

befriending.

About the role

We are looking for a self-starting team member who will help coordinate this valuable project in London. You’ll be responsible for the befriending pairs and undertake tasks such as develop and maintain relationships with partner organisations, manage referrals for young people, recruit volunteer befrienders, and setting-up and sustaining pairs. This includes leading an initial training day.

Contact with befrienders is through monthly reporting, and bi-annual supervision (initially after three months for new befrienders); alongside ad-hoc communication on safeguarding or other urgent matters. Contact with young people is more regular and varies depending on their casework support needs.

Community events take place every three months and offer a space for all young people and volunteers to come together and celebrate the work they are doing on JUMP. You will need to attend these events, which can take place on the

weekend, and liaise with your cohort of befriending pairs to ensure everyone has the correct information.

JUMP also has Hardship Fund (HSF) available to young people who need financial support with travel, clothing, food vouchers, and phone contracts. We also have a small budget for miscellaneous payments, which in the past has included paying for emergency accommodation for young people facing homelessness.

RESPONSIBILITIES

Supporting the running of our JUMP project in London, and overseeing and supporting up to 15 pairs, by:

Supporting young people and the JUMP Community

· Managing a caseload of young people;

· Offering casework support (e.g., related to housing, education; day-to-day needs; arranging legal intervention etc.);

· Where necessary arranging and attending appointments with the young person (GP, Home Office, Job Centre, and Legal appointments);

· Signposting young people to available support and intervening where necessary.

· Assisting in the planning and organising of group trips and events every 2- 3 months;

· Conducting initial assessments with young people to understand their needs, and once paired with a volunteer, hosting befriending initial meetings;

· Facilitating Hardship Fund payments to young people, including applications and approvals.

Supervising and supporting volunteers

· Organising and delivering JUMP core training to new and existing befrienders;

· Recruiting, interviewing and onboarding new befrienders;

· Supporting befriending volunteers through regular supervisions, meetings, emails and phone calls;

· Responding to applications from new volunteers and actively recruiting volunteers as required;

· Ensuring that volunteers uphold JUMP’s policies and boundaries for

befriending;

· Responding promptly to safeguarding concerns raised by volunteers.

Publicising JUMP, and engaging with key stakeholders

· Publicising the project to existing and potential referral agencies working with young asylum seekers and refugees who have been separated from their families;

· Establishing and maintaining excellent close working relationships with referral organisations;

· Representing HIAS+JCORE and JUMP in the refugee sector as required, for example at the Refugee and Migrant Forum meetings..

Project monitoring, evaluation and record keeping

· Working with experts and the Frontline Support Manager on supporting the project and its evaluation;

· Keeping accurate records in the JUMP database, including for safeguarding and impact evaluation purposes.

Other Duties

· Ensuring that JUMP informs our campaigns, communications and education work. As the project develops, there will be opportunities for the post- holder to contribute to and support these areas of our work;

· Undertaking any other related tasks as required.

ABOUT YOU

· Ability to support, develop rapport and trust with, and motivate both young people and volunteers from a range of backgrounds and ages in challenging circumstances, including the ability to facilitate and engage in cross cultural communication;

· Knowledge of issues facing separated asylum seeking and refugee children and young people, and the rights and entitlements of ‘Looked After’ children and young people;

· Understanding of the current context surrounding immigration, asylum and welfare issues facing children and young people in the UK today;

· Understanding of Child Protection and Vulnerable Adult Safeguarding, and ability to communicate this to volunteers;

· Understanding of youth work principles and methods, including the benefits and challenges of befriending and other participatory methods;

· Ability to network in the refugee sector and develop strong working relationships;

· Ability to work independently and to self-motivate;

· Commitment to HIAS+JCORE values, social justice and antiracism;

· The ability to communicate in languages other than English, in particular Arabic, Spanish and French (desirable).

Necessary Experience

· A track record of working directly with asylum seeking and refugee children and young people;

· Experience of social work, youth work, or other relevant methods of supporting people in challenging circumstances;

· Experience of training, coordinating and supporting volunteers;

· Experience of juggling commitments and responding to relevant stressful situations.

Desirable Experience

· Educated to at least undergraduate degree level, or equivalent background or experience;

· Working knowledge of Local Authorities’ responsibilities for Looked After

Children and Care Leavers;

· Experience of project management including administration, monitoring, evaluation and report writing.

Applicants must be UK based either in London or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK.

We particularly encourage applicants from people with lived experience of the asylum system.

Chief Executive Officer - FoodCycle
Location: Vauxhall, London (flexible working; regular travel to Projects and for meeting with key stakeholders required)
Salary: circa £75,000
Contract: Permanent, full-time (35–37.5 hours per week)

Are you ready to lead FoodCycle through a period of consolidation and sustainable growth, protecting its volunteer-led, guest-centred model while building reliable income streams and scaling proven pilots?

About FoodCycle
FoodCycle is a national charity running volunteer-powered community dining projects that combine rescued surplus food, spare kitchen space and local volunteers to deliver free, hot, sociable three-course meals. Our work sits at the intersection of food-waste reduction, food-poverty relief and loneliness prevention. Nationally scaled but locally delivered, FoodCycle has grown rapidly, enjoys strong volunteer goodwill and is developing promising trading and schools pilots to strengthen sustainability.

As our next CEO you will:

• Shape strategy & impact - co-create and implement a clear 3–5 year strategy and a focused 12-month operational plan with measurable milestones.

• Stabilise leadership & culture - provide visible, warm and practical leadership across Projects; develop the senior team and protect volunteer trust.

• Secure financial sustainability - own the income strategy, diversify revenue across trusts, individual giving, corporate partnerships and trading, and present credible cashflow plans to the board.

• Build commercial & trading capacity - drive Manor House and other trading pilots towards viable, repeatable income models.

• Safeguard quality & risk - ensure robust safeguarding, food-safety and operational thresholds for opening new Projects.

• Raise profile & partnerships - act as FoodCycle’s principal ambassador to corporates, funders, local authorities and policy audiences.

Who you are

• A senior leader with experience stabilising and growing people-facing, delivery-focused organisations.

• Proven at generating income from multiple streams, with commercial fluency to develop simple trading models and convert corporate engagement into lasting partnerships.

• Financially literate - comfortable owning budgets, forecasting and discussing risk with trustees.

• Excellent at people and change management - able to build and motivate small national teams and large volunteer cohorts.

• Data-driven, curious and pragmatic - tests pilots, embeds what works and sets clear go/no-go criteria for scale.

• Values-driven and visible - passionate about food justice, guest dignity and volunteer leadership.

• Right to work in the UK and satisfactory DBS checks required.

Why FoodCycle?

• Lead a nationally recognised, volunteer-led movement tackling food waste, food poverty and social isolation.

• Play a pivotal role growing promising trading and schools pilots to create sustainable income.

• Work with an engaged Chair and committed board, and a small, passionate national team.

• Be part of a friendly, non-hierarchical culture where leaders are visible in Projects.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill at via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 19th January 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Reports To: Head of Frontline Services

Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.

Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone] 

Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.

Salary - £34,320 pro rata

The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.

At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.

Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.

All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.

Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.

Key Responsibilities:

1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.

2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.

3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.

4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.

5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.

Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner

Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.

This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.

Salary: £33,513
Contract: Permanent, Full-time
Location: London Hybrid, 2 days per week
Closing date: Rolling
Benefits: 25 days’ annual leave (plus Bank Holidays), Season Ticket Loan, Discounted access to Simplyhealth, and more

We are delighted to be working with a well-known charity dedicated to transforming lives and tackling social inequality to recruit a Supplier Partnerships Officer, a key role within their Supporter Services team. This charity provides practical support and advocacy for vulnerable individuals and communities, delivering essential services and campaigns that make a real difference every day.

As Supplier Partnerships Officer, you will play an important role in supporting fundraising teams to maximise supporter engagement by enabling the daily operations of third-party response handling and fulfilment suppliers, alongside in-house fulfilment of supporter donations. You’ll work closely with the Supplier Partnerships Manager and collaborate across fundraising, marketing, and compliance teams to ensure smooth delivery of campaigns and excellent supporter care.

To succeed in this role, you will need:

• Experience working with third-party service providers to deliver operational activities.
• Strong organisational skills, attention to detail, and ability to prioritise under pressure.
• Excellent communication and interpersonal skills.
• Knowledge of fundraising compliance regulations (UK GDPR, PECR, Gift Aid, Code of Fundraising Practice).
• A passion for delivering outstanding supporter care and improving processes.

To apply or for an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Emma.

We are committed to equity, diversity, and inclusion and welcome applications from all backgrounds.

Job Reference: 2760EI

About the Role

This is an exciting opportunity for a proactive and detail-oriented finance professional to support the Senior Finance Manager in the smooth running of day-to-day finance operations. You will play a key role in maintaining financial controls, supporting the annual audit, processing transactions, and delivering timely financial reporting. The Finance Officer will be a key point of contact for internal and external stakeholders, supporting effective financial management across the organisation.

Key responsibilities

To provide high-quality administrative and financial support across the Finance Department, acting as the first point of contact for finance enquiries and managing the finance inbox. This includes maintaining accurate records in QuickBooks, processing invoices, expenses, and payments, performing regular bank reconciliations, and managing credit card accounts. Supporting the Senior Finance Manager in producing timely and accurate reports—including departmental budgets and management accounts—and assisting with preparing documentation and liaising with auditors for the annual audit.

What We are Looking For

The ideal candidate will have experience in a finance or accounting support role, with working knowledge of bookkeeping and accounting procedures—ideally including QuickBooks. They will demonstrate strong administrative and organisational skills, excellent attention to detail, and a sound understanding of VAT, expense processing, and reconciliations. Excellent interpersonal and communication skills are essential, along with the ability to manage competing priorities and meet deadlines. A collaborative, proactive attitude, and a commitment to the ISUOG’s mission and values are also key.

Please read the job description to find out more about the position and person specification.

Contract Type: Permanent
Hours: Full time, 5 days/37.5 hours per week (core hours 10am-3pm)
Salary: FTE £32,000 to £37,000 per annum, dependent on experience, plus benefits.
Location: The role is based at ISUOG House, 122 Freston Road, London, W10 6TR. A hybrid working system is in place and the job holder will be expected to work from ISUOG House for a minimum of 1 day each week. Due to the nature of the role, the job holder may be required to work from the office more than 1 day a week.

Benefits include:

• 25 days’ annual leave per annum plus eight Bank/Public holidays (pro rata basis for part timers), rising by 1 day per year for every complete year of service, up to an additional 5 days, together with 3 additional days over Christmas and New Year.
• 4% (matched) employer pension, rising to 6% on successful completion of probation.
• Employee Assistance Program.
• Season ticket loan scheme.
• Death in Service

About Us

The International Society of Ultrasound in Obstetrics and Gynecology (ISUOG) is a leading global charity dedicated to improving maternal and fetal health through the advancement of ultrasound. We deliver education, research, and resources to our global network of professionals and partners. We are now looking for a Finance Officer to join our team and help ensure the efficient and compliant operation of our finance function.

Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards, and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives, and advocacy.

We are an equal opportunities employer and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

Please submit your application, CV and covering letter as soon as possible; we reserve the right to close any adverts before the closing date of 21 December 2025, once we have received sufficient applications. Interviews may be organised before the closing date.

Regrettably, we are not able to provide feedback to those candidates who are not shortlisted, as it simply would not be manageable to do so.

REF-225 438

Why this role exists

We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale.

What you will lead

• Financial leadership — Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting.

• Day-to-day operations — Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation.

• Strategy and organisational development — Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board.

• People, volunteers and HR — Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks.

• Governance, risk and compliance — Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements.

You’ll thrive here if you show

• Ownership and follow-through: you take responsibility and land the work.

• Planning under pressure: you bring order, rhythm and clarity.

• Bold, informed judgement: you improve systems based on evidence, not habit.

• Entrepreneurial drive: you simplify, standardise and scale what works.

• Inclusive practice: you design operations that are easier to use and safer to deliver.

• Clear communication: you turn complexity into simple actions and updates.

• Team-building and collaboration: you help staff and volunteers succeed together.

• Constant learning: you refine processes and leave usable documentation.

What you will bring

• Significant operational leadership in a non-profit, legal, community or mission-driven setting.

• Strong financial management across budgeting, forecasting, reporting and controls.

• Ability to build robust systems in a small but scaling organisation.

• Strategic, organised and analytical working style.

• Confident people leadership and clear communication.

• Understanding of governance, safeguarding, risk and regulatory compliance.

• Commitment to trans equality, dignity and client-centred practice.

Helpful extras

• Experience in legal services or legal operations.

• Managing grants or donor-funded programmes.

• Experience scaling an organisation or building new infrastructure.

• Knowledge of trans community needs and support services.

Practicalities

• Hours: part time, with occasional evenings or weekends around live moments.

• Location: Central London base with sensible hybrid flexibility.

• Reporting line: Executive Director.

• Salary: based on experience and time commitment.

The Co-Founders Mindset

We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career.

Our Recruitment Criteria

Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

Inclusive practice

You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

Clear communication

You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

• Team-building and collaboration: you lead creatives and volunteers well.

• Constant learning: you test, measure and iterate.

What you will bring

• A strong portfolio showing strategy-led creative across static, motion and copy.

• Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house).

• Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion.

• Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion.

• Clear writing and an ear for tone; calm leadership and useable feedback.

• Sound judgement on reputation, privacy, GDPR and consent.

• Commitment to trans-led practice and the communities we serve.

Helpful extras

• Clinic or not-for-profit experience.

• Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment.

• Basic SEO and email automation.

Practicalities

• Hours: full time, with occasional evenings or weekends around live moments.

• Location: Central London base with sensible hybrid flexibility.

• Salary: £25,000.

• Reporting line: Executive Director.

The Co-Founders Mindset

We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career.

Our Recruitment Criteria

Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

Inclusive practice

You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

Clear communication

You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

Chief Campaigns and Creative Officer (£25,000)

Central London | 32 Hours Per Week | Reports to Executive Director

Why this role exists

The Trans Legal Clinic turns frontline legal work into change people can feel. We need a senior creative lead to set the look, sound and pace of our public work, run audience-led campaigns and make complex issues clear and actionable.

What you will lead

· Creative direction: Own visual identity, tone of voice and message architecture across print, digital and events.

· Campaigns that move people: Plan and deliver campaigns across our pillars: client rights, systems change, fundraising and recruitment. Turn data and casework insights into creative that lands.

· Social media and content: Own the calendar. Ship platform-specific posts, threads, carousels, short video and email. Moderate comments with care for community safety.

· Rapid response: Prepare toolkits and holding lines for breaking stories. Coordinate with legal and policy colleagues.

· Production: Brief, storyboard, shoot or commission. Edit to deadline. Manage freelancers and suppliers. Keep files, rights and releases in order.

· Accessibility and inclusion: Bake accessibility into everything: captions, alt text, readable layouts and plain language.

· Measurement and learning: Set goals, define KPIs, track performance and share honest learnings. Improve what works, stop what does not.

· Internal enablement: Build a tidy brand kit, templates and guidance so the team can self-serve without diluting quality. Train staff and volunteers.

· Workflow: Keep projects moving with clear briefs, timelines and approvals.

You’ll thrive here if you show

· Entrepreneurial drive: you turn strategy into finished creative and campaigns.

· Ownership and follow-through: you run work end to end and land it.

· Bold, informed judgement: you try new formats and back choices with evidence.

· Clear communication: you write clean copy and match tone to audience.

· Inclusive practice: you build accessibility and safety into content as standard.

· Planning under pressure: you manage live moments without losing quality.

· Team-building and collaboration: you lead creatives and volunteers well.

· Constant learning: you test, measure and iterate.

What you will bring

· A strong portfolio showing strategy-led creative across static, motion and copy.

· Confident in canva or similar. Comfortable with short-form video editing and basic motion.

· Platform literacy across Instagram, LinkedIn, TikTok and YouTube. Working knowledge of analytics and paid promotion.

· Clear writing and an ear for tone.

· Calm leadership and useable feedback.

· Sound judgement on reputation, privacy, GDPR and consent.

· Commitment to trans-led practice and the communities we serve.

Helpful extras

• not-for-profit experience
• Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment
• Basic SEO and email automation.

Practicalities

· Hours: 32 Hours per week

· Location: Central London

· Salary: £25,000.

What We Look For

The Co-founders Mindset

At the Trans Legal Clinic we are building a Trans+ rights revolution; our mission is Trans Liberation. That means access to justice for Trans & Non-binary people everywhere. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to trailblazer new routes to justice and public impact, this is the place to build your career.

We select candidates based on their performance in 8 areas;

1. Ownership and follow-through

You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would.

2. Bold, informed judgement

You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it.

3. Entrepreneurial drive

You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines.

4. Planning under pressure

You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver.

5. Inclusive practice

You strive to make everything you create accessible to others, designing work that is easier for others to take part in, with people who face barriers always in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved.

6. Clear communication

You write and speak in plain terms and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don’t get offended and see it as a chance to improve.

7. Team-building and collaboration

You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger.

8. Constant learning

You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better.

These eight criteria are what we look for. Use them to decide whether this is the right place for you and to shape the examples you share in your application.

Specialist Debt Adviser

£38,000 • 12-month FTC (potential to become permanent) • 35 hours • Hybrid (3 days on-site in NW London)
Start: ASAP 

I'm partnering with a well-established community charity in North West London to recruit a Specialist Debt Adviser for an impactful, resident-focused project. This is a brilliant opportunity for an accredited adviser who wants to deliver high-quality, FCA-regulated debt advice as part of a supportive, community-centred team.

Working on-site three days a week, you'll provide comprehensive casework support to local residents - helping people stabilise their financial situation, maximise income, negotiate with creditors and access the wider wellbeing, training and support services available through the charity and its partners.

You'll be employed on a fixed-term contract with the potential to become permanent (subject to funding), and will benefit from dedicated professional supervision from a specialist debt-advice organisation.

The role

As the Specialist Debt Adviser, you will:

• Deliver full, regulated debt advice in line with FCA standards and the Debt Advice Quality Framework

• Manage a varied and ongoing caseload, conducting weekly face-to-face appointments

• Prepare detailed financial statements, negotiate repayment plans and advocate for clients

• Support income maximisation (benefit checks, grants, vouchers, DHPs, etc.)

• Maintain high-quality case records and ensure compliance with FCA, GDPR and internal standards

• Work closely with the wider team to provide holistic, joined-up support

• Contribute to reporting, audits and service quality improvements

• Provide guidance to junior staff or trainees where required

About you

We'd love to hear from you if you have:

• Accreditation as a Debt Adviser (CMA/IMA/Wiser Adviser/Citizens Advice or similar)

• At least 1-2 years' experience providing comprehensive, regulated debt advice

• Strong casework skills and confidence handling complex, sensitive cases

• Excellent communication skills and a non-judgemental, empathetic approach

• High levels of accuracy, organisation and the ability to work independently

• Solid understanding of legislation, case law and policy affecting debt advice

• Experience using case management systems and analysing financial information

• Commitment to continuous professional development

A DRO Intermediary accreditation is desirable but not essential.

Benefits

Use your strategic human resource leadership skills to help bring freedom from slavery and violence.

At IJM, we’re seeing the impossible become reality: entire justice systems transformed, violence reduced by up to 85%, and thousands of lives transformed. Now we’re stepping into a new season—scaling to rescue and protect millions.

To get there, we’re looking for an HR Business Partner to support the growth of our Programme Offices and Advancement Offices in Europe and Africa. You will serve as a bridge between regional and global leaders, ensuring we are aligned to our ambitious global mission and priorities. You will develop a strategic HR function for the region that supports talent acquisition and development, embeds our culture of agility and partnership, data-driven decision-making and spiritual formation.

You will bring outstanding HR business partnering experience at progressively senior levels, ideally within complex, matrixed and global organizations, a passion for justice and a mature Christian faith.

If you’re ready to put your strategic HR leadership skills to work so that all may be free, please see the job pack attached and prayerfully consider joining us. Closing date 7th January.

AFRIL is recruiting for an experienced, dynamic Senior Caseworker to join our growing Casework Team. The successful candidate will provide advice and casework to asylum seekers, refugees and migrants in South East London on matters relating to housing and homelessness, welfare benefits, NRPF support, community care and asylum support. The candidate has the exciting opportunity to lead on the delivery of AFRIL's Casework Drop-in for asylum seekers and recently granted refugees, supported by a Caseworker and Outreach Volunteers. The post holder, if not already Immigration Advice Authority (IAA) accredited, will also be supported to obtain IAA Level 2 accreditation, to embed some immigration legal advice into their broader caseload. 

AFRIL’s Casework Service also uses casework trends and data to work with community members in order to engage in policy and systemic change. Utilising casework and community co-production, the service has created sector wide resources on asylum support, engaged in strategic litigation and successfully influenced local, pan-London and national policy outcomes. The successful candidate will have the opportunity to feed into AFRIL's broader policy work, and develop local partnerships.

This is an exciting and integral role within a supportive and dynamic team, with strong opportunity for career development within AFRIL.

About us

For homeless people, or those at risk of homelessness, finding employment and housing opportunities can feel like an uphill battle, even more so if they’re affected by physical, mental health or substance misuse issues. Providence Row works with those affected by homelessness and those vulnerably housed in London, offering an integrated service of crisis support, advice and progression programmes. We ensure that people often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets.

Through our Reset Outreach & Referral Service (RORS), we support people in Tower Hamlets affected by drugs and alcohol. Our team takes a harm-reduction approach: meeting people where they are, reducing stigma, and helping them access treatment, health services, and wider community support.

This role is an opportunity to make a real difference—whether you bring experience from substance use services or transferable skills and a passion for supporting people.

The ideal candidate

To be considered for this role, you should be able to:

• Provide outreach and in-reach support to people affected by substance use across Tower Hamlets, including those who may have a history of rough sleeping, be vulnerably housed, or otherwise disconnected from mainstream services.

• Carry out person-centred assessments and work collaboratively with service users to develop support and recovery plans.

• Make timely and appropriate referrals to specialist services (e.g. treatment, health, housing, and social care) to ensure holistic support.

• Develop strong working relationships with partner agencies to coordinate joint support and reduce barriers to engagement.

• Promote harm reduction and recovery-focused approaches, ensuring that people are empowered in their choices.

• Maintain accurate records and contribute to monitoring and evaluation of the Reset service.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities
• Monthly reflective practice 

To apply:  Please upload your CV with a covering letter detailing how you meet the job specification by 27 December 2025 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.