Communications and engagement manager jobs in bow, greater london

Join Us in Making a Real Difference

About YMCA St Paul’s Group

YMCA St Paul’s Group is one of London’s longest-standing charities, dedicated to empowering young people and strengthening communities for over 150 years. Through transformative youth programmes, inclusive health and wellbeing centres, and vital supported accommodation, we work to ensure that people—especially young people—have the opportunity to belong, contribute, and thrive.

Our mission is rooted in long-term transformation of mind, body, and spirit, and we remain committed to building vibrant, supportive, and resilient communities across London.

About the Role

As a Housing and Support Assistant (Nights), you’ll play a pivotal frontline role in ensuring our accommodation remains a safe, welcoming, and supportive environment. You’ll be a steady presence throughout the night—providing guidance, reassurance, and practical assistance for residents and visitors alike.

Whether you’re responding to queries, managing reception tasks, ensuring safety protocols are upheld, or offering a compassionate ear during challenging moments, you will be a vital part of creating a positive and secure atmosphere for those who call YMCA home.

This is a role with real variety and real impact—perfect for someone who thrives in a dynamic environment and is passionate about helping others.

Working 4 nights on and 4 nights off (8pm-8am).

Key Responsibilities

Deliver Exceptional Customer Service

You will be the warm, reassuring presence residents and visitors meet first. Your confidence and professionalism will create a positive experience and set the standard for the quality of service YMCA is known for.

A Varied, Engaging Role

No two nights will be the same. Alongside reception duties—such as answering calls, processing payments, handling repairs, and managing post—you’ll take on a broad range of responsibilities that keep the building running smoothly.

Champion Safety and Security

As the on-site first aider and fire marshal, you’ll protect the wellbeing of our residents and staff. From conducting regular patrols to responding swiftly in emergencies, you’ll help maintain a safe and calm environment throughout the night.

A Welcoming and Compassionate Presence

You’ll often be the first to welcome new residents, address concerns, support those facing challenges, and record or escalate any issues such as anti-social behaviour or safeguarding concerns. Your empathy and professionalism will help residents feel heard, valued, and supported.

Be Part of a Supportive Team

You’ll join a dedicated and knowledgeable team of housing professionals who share your commitment to improving lives. Your role will be meaningful, varied, and rewarding—offering plenty of opportunities to develop your skills and make a real difference.

What You’ll Gain

At YMCA St Paul’s Group, we celebrate diversity, individuality, and community. Your voice matters here—and you’ll have opportunities to help shape positive change through our Employee Resource Groups and inclusive culture.

We’re committed to your growth. With access to robust training, qualifications, and hands-on experience, you’ll be supported in developing your career, expanding your expertise, and achieving your goals.

Benefits for Mind, Body, and Spirit include:

• Free gym access across all YMCA SPG sites

• Discounts at major retailers and supermarkets

• Free wellbeing and counselling services

• The flexibility to work across various outer London locations

• Career development programmes to support your journey

• Family-friendly policies, including enhanced maternity pay

• Life Assurance

Help shape the welcoming heartbeat of a growing feminist charity. 

Rape Crisis South London is looking for experienced and empathetic receptionists to job share.  

As a receptionist for the charity, you will contribute to the effective running of the organisation by managing the reception function on a day-to-day basis, making clients and other visitors feel welcome and safe as they arrive at our building. 

Responsible to the office and facilities manager, you will play a critical role in delivering a smooth and supportive client experience. 

Receptionists Job Share £27,500 FTE (based on-site in Croydon – one role is 26.45 hours per week – from 8.45am to 2pm Monday to Friday; second role is 25.15 hours per week, 1.45pm to 7pm on Monday to Thursday, 1.45pm to 6pm on Fridays).  Extra hours available for holiday cover.

Interview process
Shortlisted candidates will be invited to a one stage interview process:

Stage one: MS Teams

As part of our values-led interview process, we will explore your experience and approach to safeguarding, EDI, wellbeing, feminism, role-specific responsibilities, and trauma-informed practice. For management positions, we will also discuss your people-leadership skills.

Interview questions are sent 5 working days before the interview.

Recruitment is ongoing until the positions are successfully filled, and interviews may be held on a rolling basis.

All applicants must have the right to work in the UK.

EDI Statement
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement. 

 Safeguarding
 RCSL is committed to creating and maintaining a safe, respectful, and trauma-informed environment for all survivors who use our services. We recognise our responsibility to protect adults and young people at risk from harm, abuse, and exploitation, and we understand that safer recruitment is a vital part of safeguarding.

How to Apply

Please submit your CV and a cover letter (up to 1,000 words) explaining how you meet the essential and desirable criteria.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

If you do not hear from us within a month of applying, please assume you have been unsuccessful.

Anna Freud is seeking a Senior Website Officer to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

We offer a range of staff benefits and you can view them all on our careers page

Alongside our benefits, this role offers real ownership, flexibility, and the chance to do meaningful digital work that makes a tangible difference, all within a supportive, collaborative charity environment.

What you’ll do

As our Senior Website Officer, you’ll take ownership of Anna Freud’s key websites, leading their development, performance and day-to-day management to ensure they are effective, accessible and genuinely useful for the people who rely on them

• Lead and deliver website roadmaps and projects, working with teams across the charity to prioritise, QA and release improvements
• Manage and optimise website content, ensuring pages are accurate, engaging, on-brand and aligned with SEO best practice
• Use analytics, tracking and reporting to understand user behaviour and make data-driven improvements to performance and journeys
• Improve user experience and accessibility through testing, UX/CRO best practice and ongoing optimisation
• Oversee the technical performance of the websites, integrations and workflows, flagging risks and continuously improving ways of working

What you’ll bring

You’re an experienced, hands-on website professional who enjoys owning websites end to end, using insight, testing and strong technical know-how to improve performance, user experience and impact across a complex organisation.

• Strong experience managing and updating websites via a CMS, with the confidence to troubleshoot issues and take day-to-day ownership
• You’re comfortable leading website projects and development work, juggling priorities and working with multiple stakeholders
• Solid knowledge of SEO (on-page and technical), and experience improving search performance through well-planned content and structure
• You’re confident using tools like GA4, GTM and testing platforms, and enjoy turning data into clear insights and decisions
• Experience working with agencies or third parties, and the communication skills needed to keep work moving and expectations aligned

This is a great opportunity if you enjoy having real ownership and visibility over websites that genuinely matter. You’ll be trusted to shape strategy, lead meaningful projects, and see the direct impact of your work in a purpose-led organisation doing nationally recognised work.

Key details

Hours: Full-time: usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible.

Salary: £40,000 FTE per annum, plus 6% contributory pension scheme

Location: Hybrid (a mixture of home/onsite working): staff are working onsite for at least 20% of their working hours at our London site (4-8 Rodney Street, London N1 9JH)

Contract type: Permanent

Next steps

Closing date for applications: midday (12pm), Thursday, 08 January 2026. Please note that due to high application volumes, we may close this advert early. We encourage you to apply promptly and to keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Monday, 12 January 2026. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held in-person/remotely in week commencing 19 January 2026

How to apply: click on the 'apply now’ button to apply online. We are unable to accept CVs and kindly request no contact from agencies.

Business Planning & Performance Specialist

Permanent. Full Time. Hybrid working. (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days).

Location: The role can be based in the following locations:

UK - Cardiff, Edinburgh, London, or Warrington

Salary:

London: £53,459 (including London allowance) per annum

Cardiff, Edinburgh, and Warrington - £48,576 per annum

Applications are reviewed on an ongoing basis. We will be conducting interviews as suitable candidates apply and we'll ready to hire if we find the right person before the job ad closes. So, if you're interested in this role we encourage you to apply as soon as possible.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

Reporting in to the Strategy & Performance Lead, the Business Planning & Performance Specialist will co-lead the corporate planning and reporting cycle, cascading the global strategy into annual corporate plans and OKRs, while fostering a culture of continuous learning and improvement. 

The post-holder will partner with their assigned departments to support them to be high performing teams with business plans aligned to organisational values and goals, and together with the Strategy and Performance Lead and the Business Insights & Intelligence Analyst, they ensure alignment between departmental objectives, operational plans, measures of success and support high performance.

Some of the main responsibilities of the Business Planning & Performance Specialist will include:

• Support the Strategy and Performance Lead in setting and maintaining the strategic planning framework cascading strategy into annual business plans for all business units, enabling alignment with organisational values and goals.
• Co-Lead Corporate Planning and Reporting: Co-lead the organisation-wide corporate planning and reporting cycle—shaping the organisation annual corporate plan, defining OKRs, and tracking progress. Work alongside the other Business Planning and Performance Specialist to drive a consistent and effective business planning process.
• Lead Development of Business Plans and OKRs: Lead the development of annual departmental business plans and OKRs, ensuring alignment with corporate OKRs and integrating budgeting and risk management to produce coherent, strategically connected plans.
• Support Departmental Leadership: Work closely with Senior Management Teams—particularly within Income and Public Engagement, Finance, and Governance—to develop and deliver clear, trackable business plans aligned with organisational strategy. Serve as an active member of relevant departmental management teams to ensure Christian Aid’s strategy and corporate plan are fully embedded across both operational and strategic workstreams.
• Manage Corporate Performance Reporting: Oversee organisation-wide performance tracking and reporting, ensuring timely and accurate updates for senior leaders and key external stakeholders, including inputs to Christian Aid’s Annual Report & Accounts.
• Ensure Strategic Alignment: Liaise closely with the Strategy and Learning Manager and the Impact and Evidence Manager to ensure departmental plans are aligned with the overarching organisational strategy and can support effective reporting and performance management.
• Facilitate strategic decision-making, prioritisation, and tracking of performance against plans in the department, feeding back continuously to improve performance.
• Strengthen Leadership Engagement: Coordinate with senior leaders to support strategic engagement with business plans and performance reports, enabling strategic thinking, accountability, and maximising impact.
• Champion Data-Driven Culture: Promote and embed a data culture across the organisation, working closely with Business Insights & Intelligence Analysts to support data-informed decision-making.
• Promote Continuous Improvement: Foster a culture of continuous improvement and lead enhancements to planning and performance processes to improve organisational effectiveness.
• Collaborate Across the Organisation: Work collaboratively with internal stakeholders to ensure quality engagement, consistent approaches, and alignment across planning, performance, and learning activities.

About you

Who we are looking for

Essential:

• Significant experience in leading organisational planning and performance within a complex, multi-unit environment, including translating strategy into coherent, actionable operational and business plans.
• Strong analytical skills, with significant experience using a range of qualitative and quantitative data sources to inform planning, prioritisation and performance monitoring.
• Proven ability to work collaboratively across departments and leadership groups, building consensus on strategic goals, OKRs and performance measures.
• Experience producing high-quality organisational reporting, such as Annual Reports, Progress Reports, Results Reports or similar publications.
• Broad organisational understanding, with knowledge  and experience of working  finance and governance, or fundraising teams
• High-level facilitation and engagement skills, with the ability to communicate planning and performance concepts clearly, run effective workshops, and ensure corporate processes are accessible and well understood- fostering high ownership and accountability behaviours in teams.
• Strong financial literacy, including understanding of budgeting and financial management practices, and the ability to integrate financial planning with business planning.
• Advanced planning, performance and prioritisation skills across diverse functions and operating contexts.
• Solid grounding in project management, including practical tools and methods for tracking and delivering multi-stream plans.
• Highly developed problem-solving skills and the ability to find innovative and practical solutions.
• Excellent negotiation and influencing skills, with the ability to secure buy-in, shift behaviours, and support adoption of new processes and ways of working across the organisation.

Desirable:

• Highly developed communication skills and the ability to understand and translate complex information to a variety of audiences.
• Experience working in multicultural and diverse environments with a strong commitment to Christian Aid’s values and mission. 
• Experience of working in a dispersed team.
• Highly developed ability to think strategically and laterally, combining big picture thinking with practical application.

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The HR Operations Manager has oversight of IRC UK’s onboarding processes, HR data, payroll, and wellbeing initiatives for approximately 200 UK-based staff.

The role exists to:
•  Lead Operational Delivery: Drive the implementation of the UK People & Culture (P&C) workplan, collaborating closely with European and global colleagues.
•  Ensure Excellence in HR Operations: Manage HR systems, processes, and compliance requirements to deliver a positive and seamless employee experience across IRC UK.

Key Working Relationships
•  All IRC UK-based staff and their line managers, both in the UK and globally
•  IRC global People & Culture colleagues
•  External suppliers, including pension providers, outsourced payroll provider, and benefits partners

Key Accountabilities

•  Lead HR Operations: Oversee and develop the HR Operations team’s core functions, including onboarding, HR administration, and payroll.
•  Safer Recruitment & Compliance: Act as IRC UK’s lead on Safer Recruitment processes and Right to Work requirements, including visa administration and advising on pre-travel preparations, security training, and medical requirements in line with IRC policies.
•  Payroll & Benefits Management: Oversee payroll and benefits administration, serving as the escalation point for HR and Finance colleagues, and drive continuous improvement initiatives.
•  Customer-Focused Service: Ensure a high-quality, customer-focused approach to People Administration across all HR processes.
•  HR Systems & Data: Collaborate with colleagues to maintain and optimise HR systems, data management, and reporting capabilities.
•  Legal & Policy Compliance: Ensure operational compliance with UK employment law and internal policies across all HR activities.
•  Vendor Management: Manage relationships with external providers, including payroll, pension, and other benefits partners.
•  Information Governance: Implement robust data protection practices, ensuring secure handling, storage, and sharing of employee data in compliance with GDPR and other relevant legislation.
•  Audit & Continuous Improvement: Lead and coordinate HR Operations audit activities in collaboration with Finance and global teams, using audit outcomes to drive process improvements.
•  Project Delivery: Manage the implementation of projects aligned with the People & Culture workplan, including GEDI (Gender, Equality, Diversity & Inclusion) initiatives.
•  Employee Relations Administration: Coordinate and administer employee relations matters, including flexible working requests, probation reviews, and redundancy processes, directly managing when possible and escalating risks, for example related to disciplinaries or grievances as appropriate.

Person Specification

•  Passion for Humanitarian Work: Demonstrated commitment to working within the humanitarian sector and supporting IRC mission and values.
•  HR Leadership Experience: Significant experience in leading HR operations, ideally within the charity or non-profit sector.
•  Recruitment Onboarding Expertise: Proven ability to lead safer recruitment practices and deliver effective recruitment initiatives.
•  HR Systems Management: Experience in managing and optimising HR systems and processes to ensure accuracy, efficiency, and meaningful data reporting. Experience of Workday would be helpful. 
•  Leadership & Communication: Excellent leadership, project management, communication, and stakeholder engagement skills.
•  Process Improvement: Ability to apply process improvement methodologies to streamline workflows, enhance operational efficiency, and drive continuous improvement initiatives.
•  Employment Law Knowledge: Up-to-date knowledge of UK employment law and regulatory requirements, ensuring compliance across payroll, contracts, policies, and employee entitlements.
•  Team Development: Strong leadership and emotional intelligence, with the ability to mentor HR staff, delegate effectively, and foster a high-performing, supportive team culture through clear communication and constructive feedback.
•  Time Management: Exceptional organisational skills, with the ability to manage competing priorities, meet tight deadlines, and maintain accuracy in a fast-paced environment.

Qualifications
•  CIPD qualification or equivalent (Level 5 or above) preferred

Standard Responsibilities

Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC team.

Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Related standard content: 

IRC strives to build a diverse and inclusive team at all levels who as individuals, and as a group, embody our culture statement creating a working environment characterized by critical reflection, power sharing, debate, and objectivity for us to achieve our aspirations as a team and deliver the best possible services to our clients.

UK: 
Narrowing the Gender Gap: The IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including flexible hours (when possible), enhanced maternity/adoption leave and pay and gender-sensitive security protocols.

The salary for the role is £50,000-£55,000.

Candidates must have the right to work in the UK.

The application deadline is 14th December 2025.

Interviews will be on MS Teams on Thursday 18 December 2025. We may close this role early due to volume of applicants 

Resources Co-ordinator
Location: Hybrid United Kingdom (multiple locations)
Edinburgh - Salford - Cardiff · Belfast - London
Employment Type: Full time. Fixed Term Contract until 31st January 2027
Salary: £28,000 - £35,500
Team: Activation Team
Seniority: Mid-level

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy. We are open to flexible working models including working compressed hours.

Role Summary

The Resources Coordinator role sits within the learning content creation team, which is responsible for the devising, commissioning and delivering of high quality, film-focused learning opportunities. These include the production of resources and online courses for teachers and their learners which are made available on our website and on our learning platform.

Main Responsibilities:

• Produce high quality, exciting and engaging resources for educators and young people, including commercial resources for film industry clients.
• Contribute to the planning and evaluation of resources within our three key areas of work: Teaching with Film, Careers and Progression, and Filmmaking.
• Project manage the resource process
• Assist the corporate partnerships team by contributing to pitches for educational resources with partners to support new film releases.
• Contribute to the development of courses aimed at educators via our online learning platform.
• Evaluate resources, training, online materials and related areas of organisational interest through surveys, focus groups and other methods, to identify and implement changes and programme developments.
• Develop quality assurance processes and documentation for our resources, training and online programmes.
• Carry out external and internal training to a range of staff and stakeholders
• Assist the resources and training leads in collaborating with external organisations and individuals to create resources and training materials.
• Develop and maintain good working relationships and provide training, educational insight and administrative support.
• Attend meetings across Into Film and with external partners to provide resource and training guidance covering all areas of our work.
• Complete administrative tasks including supporting educators, uploading resources to our website and assisting with reporting on resources to stakeholders.
• Copywriting, consultancy and research for Into Film News and Views and other marketing content.
• Develop and contribute to the planning and filming of video content for resources or courses.
• Support staff with resource production.

General Responsibilities:

• Commitment to quality internally and in all dealings with the public, members, teachers, children and young people, partners, funders, supporters etc.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.
• Commitment to equality of opportunity in line with Into Film’s Equal Opportunities Policy.

Person Specification:

Minimum Requirements:

• A minimum of two years’ experience of teaching in the UK.
• Experience of creating resources which include moving image/film.
• Knowledge of the educational landscape across all four UK nations.
• Demonstrable creativity and commitment to making resources and training interesting and exciting for teachers/educators and students/young people.
• Excellent communication skills and attention to detail, with the ability to write accurately and correctly, and the ability to persuade and influence others and feedback ideas in a professional manner.
• Experience of chairing and guiding meetings.
• Experience of managing a range of projects, from initiation to completion, working with a range of stakeholders.
• Demonstrable understanding of monitoring and evaluation.
• Commitment to film as a powerful tool for education, both as a cultural art form and to engage young people and raise attainment.
• Current knowledge of the Microsoft Office suite

Desirable:

• Experience in creating resources or opportunities which support young people’s careers education.
• Experience of filmmaking with young people.
• Experience of training teachers or other professionals.
• A love and knowledge of film.

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff benefits and perks, including:

• Annual Leave
• Pension
• Flexible working
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme
• Wisdom health insurance cover
• BenefitHub portal

Closing: 8:00am, 5th Jan 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to Applied to complete your application for this position.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check.

No agencies please.

Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.

We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.

Closing date for applications: 9:00 on Friday 2nd January 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting IPS Employment Advisors to join our IPS service across Kingston and Sutton. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. 

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with NHS clinical teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• £35,000 per year 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

We're Hiring: Play & Youth Work Lead | Doorstep Homeless Families Project

Location: North London

Salary: £28,000 - £31,000 per annum.

Hours: 28 Hours per week - 20 hours face to face and 8 hours for admin

Benefits:

• Pension scheme with an employer contribution of 5% of gross salary
• 30 days paid holiday

The hours onsite will be worked over Monday, Tuesday Thursday and Friday, with normal working hours falling between 9.30am ( the earliest start) and 8pm (the latest finish).

Job Introduction

At Doorstep, we open more than just doors — we open possibilities.

Every day, we stand alongside families experiencing homelessness, providing a safe, welcoming space within a large family hostel where children can play, learn, and simply be themselves.

We are looking for a passionate and creative Lead Play and Youth Worker to guide and inspire our work with children and young people aged 0–18. This is a special role — one that blends leadership, imagination, and empathy. You will manage a small, dedicated team, shaping and delivering play and youth activities that bring light, laughter, and a sense of belonging to children whose early experiences have often been marked by instability.

At Doorstep, relationships are at the heart of everything we do. We work with families over years, not weeks — building trust, celebrating progress, and helping each young person discover their strengths. Our unique model of support is widely respected and deeply valued, and this role offers the chance to make a genuine, lasting difference in young lives.

If you are someone who believes in the power of play, creativity, and care to transform childhoods — we would love to hear from you.

About the Role

As Lead Play and Youth Worker at Doorstep, you’ll be at the heart of our mission — creating moments of joy, stability, and growth for children and young people who are living through uncertain times. No two days are the same. One moment you might be leading an energetic after-school club session; the next, you’re supporting teens to express themselves through art, music, or discussion.

You’ll manage and inspire a small, talented team of play and youth workers, ensuring that every activity we offer — whether it’s creative play, learning support, or outdoor adventure — reflects Doorstep’s core values of respect, belonging, and hope. You’ll plan and deliver programmes across all age groups (0–18 years), adapting to the needs and interests of children and young people as they grow.

Collaboration is central to this role. You’ll work closely with families, colleagues, and partner organisations to provide continuity and care, helping to make Doorstep a place where children feel seen, valued, and free to thrive.

This is not just a leadership role — it’s an opportunity to build something lasting. Your creativity, empathy, and commitment will help shape the next chapter of Doorstep’s play and youth work, ensuring that every child who walks through our doors is met with warmth, opportunity, and care.

Key Responsibilities

Leadership and Team Management

• Lead, supervise, and support a small team of play and youth workers and volunteers.
• Provide regular supervision, guidance, and professional development opportunities to team members.
• Foster a positive, inclusive, and collaborative working environment that reflects Doorstep’s values.

Programme Planning and Delivery

• Design, plan, and deliver a varied programme of play, creative, and youth activities for children and young people aged 0–18 years.
• Ensure all activities are engaging, developmentally appropriate, and responsive to the needs and interests of participants.
• Encourage children and young people to express themselves, build confidence, and develop positive relationships.
• Plan and oversee trips, events, and holiday programmes, ensuring safety and inclusivity at all times.

Safeguarding and Wellbeing

• To fulfill the statutory responsibilities of Deputy Designated Safeguarding Lead.
• Take responsibility for safeguarding and promoting the welfare of all children and young people involved in Doorstep’s services.
• Ensure staff and volunteers follow safeguarding procedures and receive appropriate training.
• Respond appropriately to any concerns, working in partnership with relevant agencies where necessary.

Partnership and Family Engagement

• Build positive, trusting relationships with parents, carers, and families, encouraging their involvement in children’s play and learning.
• Work collaboratively with other professionals and partner organisations to enhance support for families.
• Represent Doorstep at relevant meetings, forums, and networks to share best practice and strengthen partnerships.

Monitoring, Evaluation, and Administration

• Maintain accurate records of attendance, participation, and outcomes in line with organisational requirements.
• Contribute to monitoring, evaluation, and reporting processes to demonstrate impact and inform future development.
• Support funding applications and project reports by providing relevant data and case studies.

General Duties

• Uphold Doorstep’s ethos, values, and commitment to equality, diversity, and inclusion.
• Contribute to the overall running and development of Doorstep as a small, specialist organisation.
• Undertake any other duties reasonably required to support the effective delivery of Doorstep’s mission.

About You

Experience and Knowledge

• Relevant qualification in playwork, youth work, early years, or a related field (Level 3 or above) or equivalent.
• Significant experience of planning, delivering, and evaluating play and youth activities for children and young people aged 0–18 years.
• Experience of supervising or managing staff and/or volunteers within a play, youth, or community setting.
• Strong understanding of child development and the role of play in supporting wellbeing, resilience, and growth.
• Sound knowledge of safeguarding and child protection policies and procedures.
• Experience of working with families facing disadvantage, housing instability, or other complex challenges.
• Understanding of equality, diversity, and inclusion, and commitment to anti-discriminatory practice.

Skills and Abilities

• Excellent communication and interpersonal skills, with the ability to build positive relationships with children, young people, parents, and professionals.
• Creative and resourceful approach to planning activities that engage children of different ages and abilities.
• Strong organisational skills, with the ability to manage competing priorities and maintain accurate records.
• Ability to lead, motivate, and support a small team to achieve shared goals.
• Confidence in managing behaviour in a positive, trauma-informed way.
• Competent IT skills for administration, reporting, and communication purposes.

Personal Qualities

• Warm, approachable, and empathetic, with a genuine commitment to improving outcomes for families experiencing homelessness.
• Reliable, flexible, and resilient in the face of challenging circumstances.
• Reflective, open to learning, and committed to professional development.
• Enthusiastic about play and youth work as powerful tools for change and belonging

How to Apply

Please apply with your CV and a covering letter stating why you would like the job and what you believe you can bring to it.

Closing date for applications is Friday 16th January 2026.

Interviews will take place week commencing 2nd February 2026.

Circa £66,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Head of UK Policy and Advocacy and shape and lead the direction of our child rights work in the UK.

In this role you will oversee our domestic/UK-facing child rights policy work with an overarching focus on improving early childhood outcomes and reducing disparities between children across the UK. You’ll be joining at an exciting time for the team as it develops the next phase of our cross-organisational Early Moments Matter campaign and deepens its policy influencing work through the production of new evidence, briefings and engagement across the sector and government departments. You will play an active role in the Advocacy Leadership Team, ensuring our work is underpinned by robust strategies and analysis, and is undertaken in a way that reflects our organisational values.

To succeed in this role, you will have an in-depth understanding and experience of policy-making processes and influencing strategies in the UK. You will have an excellent understanding of the policy context of child rights in the UK, and be able to translate that knowledge and expertise into support for team members to deliver ambitious change for children. You will be passionate about centering lived experience, and be able to lead the team in strengthening engagement of rightsholders in the development and delivery of our policy work.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 19 January 2026.

Interview date: Week beginning 02 February 2026 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

This is a unique opportunity for an astute, super-efficient, fast learner to join the first international climate campaign organisation focused on the steel sector, one of the largest and least-challenged drivers of climate change. In this role, you will provide critical executive administrative support to our Executive Director and leadership team in a fast-moving and developing organisation, bringing invaluable organisational expertise that we need to thrive. There will be plenty of opportunity to develop your own skills and responsibilities as SteelWatch evolves. You will join an international team across countries that are nimble, collaborative, and hugely ambitious in the task of influencing the steel sector, which drives 7% of annual greenhouse gas emissions.

ABOUT THE ORGANISATION

SteelWatch is an international non-profit civil society organisation established in June 2023, driving corporate accountability in the steel sector and urgent climate action. Our vision is a steel sector that underpins a thriving zero-emissions economy. We are still in 'start-up' mode, actively campaigning while developing our team and systems. We are small but growing, seeking to hold the huge steel industry to account for its impacts and drive urgency into a sector that is, so far, slow to change. The team is spread across countries and timezones, working closely collaboratively and remotely.

ABOUT THE ROLE

The Executive Assistant is responsible for providing critical, executive administrative support to enable the Executive Director and SteelWatch Leadership team to operate effectively. The Executive Assistant will be a vital team member, ensuring smooth operations across executive functions and key organisational processes. We are looking for a candidate with curiosity and the capacity to adapt as SteelWatch continues to evolve. The Executive Assistant reports to the Operations Director and works closely with the Executive Director on day-to-day priorities.

KEY RESPONSIBILITIES 

The role is focused on supporting the Executive Director and SteelWatch Leadership team on a number of tasks, not limited to:

Executive Support

• Stay up to date on ED priorities and tasks. Manage diaries, schedule appointments, set up meetings accordingly, adapting to priorities.
• Organise and book travel arrangements according to diary needs, ED needs, and internal policies.
• Arrange and prepare for meetings with external partners, allies, industry experts, donors and industry meetings, handling logistics (timing, location, travel, virtual arrangements) and ensuring advanced preparation where needed.
• Draft supporting materials (e.g., presentations) and assist with minute-taking, ensuring team input.
• Track and manage written communication with key external contacts, including funder updates.
• While managing immediate diary priorities, stay one step ahead on the medium and long-term diary, to flag to ED, others in LT or in the staff team where advanced action or decisions are needed.

Governance and Operational Activities

• Manage ongoing engagement with the Supervisory Board by ensuring clear agendas, logistical support in organising these meetings, plus minute taking, sign-off and circulation.
• Manage the logistics for the annual staff retreat and other face to face meetings
• Coordinate weekly team meetings as directed by the Executive Director.
• Assist with key organisational processes and tasks, collaborating closely with the Operations Lead and team members on document management, process improvements, new staff recruitment, and onboarding processes.
• Perform other duties and responsibilities as assigned.

PERSON SPECIFICATION

The ideal candidate will bring proven experience of executive support and a proactive, creative and tactful approach to making logistics and relationships run smoothly in a busy, evolving, international organisation, and must be happy working in a fully remote environment.

They will be detail-oriented and fussy about accuracy while comfortable operating in a context where systems are improving.

They will be able to navigate ambiguity, drive action forward in a fluid context, and enjoy doing so. Additionally, they will have enthusiasm for a start-up culture, demonstrating a willingness to lean into each other's roles and support team members as needed. They will have the highest professional standards and strong interpersonal communication skills.

Essential skills and experiences

• At least 3-5 years' experience (and possibly much more) and a proven track record as a proactive and problem solving assistant, supporting an Executive Director with calendar management and other administrative challenges.
• Strong belief in the organisation's mission.
• Tech savvy and able to work highly effectively using collaboration tech tools, including Google products (Google Docs, Google Drive, Google sheets, etc.) and other tools (Slack, Zoom, etc).
• Strong organisational and logistical skills with enthusiasm for supporting smooth operations across the leadership team and wider organisation.
• Proven track record as a team player, able to work well with colleagues across cultures and geographies, creating respectful collaborative relationships and efficient teamwork.
• Comfortable in a fully-remote working environment, and able to adapt to the team working practices and team building of an online environment.
• Comfortable working with fluidity and the flexibility of a start-up organisation, able to work independently and adapt to team priorities, committed to investing in strengthening the organisation.
• Willingness to lean into building system improvements and adapting to the pace and urgency of changing priorities. 
• Strong oral and written communication.
• Willingness and ability to work across time zones, collaborate with diverse teams, and accommodate some early start times to work with colleagues in Asia.
• Ability to travel once per year internationally, potentially twice a year in Europe, and to meet irregularly with the UK-based ED and/or Netherlands and Belgium-based Operations team in person.

Desirable

• Prior experience in a non-governmental organisation (NGO) setting is preferred.
• Experience in a fast-paced, start-up environment.
• Ability to collaborate effectively with a wide variety of audiences from analysts to communication experts and campaigners.
• Proven strong organisational skills to coordinate multiple inputs and manage different deadlines, working on immediate tasks as well as longer pieces of work.
• Demonstrated ability to think both strategically and creatively.
• Desire and ability to take initiative and to learn as you go.
• Enthusiasm to work with colleagues who bring different skills and expertise, and many of whom are on a learning curve about steel.

ADDITIONAL INFORMATION

Location/remote working

• The position is fully remote with some occasional face-to-face time with colleagues, particularly the Executive Director and Operations Director.
• The UK is the preferred location due to ease of travel and contracting, but we will also consider exceptional applicants located in Belgium and the Netherlands.
• The successful applicant must be based in a time zone within one hour of Greenwich Mean Time (GMT).
• Being within a four-hour train journey of London is strongly preferred to facilitate travel and in-person collaboration, though we will consider exceptional candidates outside this range.
• While we offer some flexibility for you to work away from home base, this will need to be coordinated with travel of other colleagues, may depend on timezone changes and/or be limited by legal contracting constraints.
• You must have the right to work in your location. You will be employed in that country. SteelWatch is unable to support any visa application process. Work environment/Travel
• Working hours are flexible, but to facilitate collaboration, the core coordination window is 08:00-17:00 GMT/BST, Monday-Friday and you should be reasonably accessible during this window for meetings and coordination purposes. Work may occasionally be required outside of this standard time frame to meet deliverables.
• You will have the flexibility to adjust your weekly schedule to balance out those hours and fit into other commitments.
• Occasional travel will be required to collaborate with the team, including:
  • Annual full team retreat (once per year, may be in Asia, Europe or elsewhere) - essential.
  • Additional travel for events and face-to-face time with the team as needed.
• Face-to-face time with other colleagues may not be frequent, but it is essential. If you are constrained in your ability or permissions to travel, please discuss this before investing in an application.
• We pride ourselves on building a collaborative team of different cultures and working styles. Team members embrace the flexibility and learning curve of a start-up, and adapt to supporting each other as priorities arise.

Terms

This role is full time, 5 days/week. The initial contract period will be up to 12 months with a possibility to renew, depending on country regulations. The type of contract will depend on the location.

The gross salary for this position, if based in the UK, is in the range of £33,423-£44,576, based on experience and qualifications. Salaries are adjusted by location.

Our leave policy, unless varied by national regulation, provides 34 days in total combining public holidays and paid leave in all countries, plus birthday leave and inspiration time.

Ethics

We are a values-based organisation. Every staff member and consultant is asked to sign our Ethics statement and help us as an organisation live up to our values.

Equal opportunities

We strive to be an equal opportunities employer. We actively welcome applications from candidates from historically underrepresented groups in the climate change movement. If you require any adaptation or assistance during the application process, please be sure to let us know so that we can adjust.

The essentials …

• Permanent, full-time
• £55,000 - £62,000 (depending on experience)
• 5 total direct reports (including 3 Leads; Training Courses, Venue Hire, & Energy Group Events, Senior Events Coordinator, and Events Marketing Executive)
• Hybrid working with 2-3 days a week at our London office

Who are we?

Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science – through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity.

We have a membership (Fellowship) of c. 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics.

What you’ll be doing …

Our Head of Events (HoE) will bring leadership and strategic vision to the Society’s Events team encompassing scientific conferences, venue hire, and training courses, working to deliver the business plan and achieve targets for this active, income-generating department.

This role will be responsible for supporting the six-strong team in delivery of our busy events programme, working effectively with conference convenors, and providing exemplary support to our delegates, venue users, sponsors, and clients throughout the year. Working closely with the Director of Science & Engagement, our new HoE will work to develop robust and diverse income streams for the Society from our events as well as sponsorship and will oversee the expansion of our venue hire provision into new markets (e.g. weddings) in addition to seizing other opportunities for growth.

Overall responsibilities / requirements …

Management & Leadership:

• Shape and lead the Events team to deliver top-quality leadership and coordination of our events programmes and customer service for both internal users and external clients
• Continue to support a commercial approach to income generation across the Events department, to support revenue growth and diversification across sectors
• Grow event sponsorship, proactively identifying sponsorship opportunities and supporting the team, convenors, and others to become more confident in developing sponsor relationships and securing sponsorship income.
• Grow and nurture relationships with Fellows and external partners
• Grow and nurture relationships with internal staff across other departments, particularly those jointly responsible for delivering upon the Society’s strategic aims
• Provide leadership and mentorship to the Events team, supporting ongoing professional development
• Act as the senior Events representative at internal committee meetings, providing expert input on event strategy, performance, and future plans.
• Manage external relationships with Events partners, including catering suppliers, AV technicians, and Security where appropriate
• Lead on the delivery of appropriate Health & Safety management alongside equity, diversity, inclusion, and accessibility actions across the Events team and throughout our programme of public facing events

Conference Delivery:

• Oversee the management and delivery of Society conferences, events, and lectures alongside our Energy Group Lead and Senior Events Coordinator, including offsite delivery where appropriate
• Oversee the planning and delivery of flagship conferences for audiences of approximately 500+ delegates, ensuring high-quality audience experience and strong financial performance.
• Oversee the development and implementation of a strategy for the branding and marketing of events from web, print and social media alongside our Events Marketing Executive
• Embed a commercial approach to conference development and delivery
• Lead the development of partnerships across the Events team, including the management and delivery of joint, flagship events such as the Energy Geoscience Conference (EGC) series in partnership with GESGB
• Work closely with the Senior Leadership Team, staff, and Council, to grow the offering of Society events, in London and beyond
• Worth the wider staff team to ensure that our Conference provision is aligned to the Society’s science strategy & supports ongoing professional development for our fellows and members

Training Courses Delivery:

• Provide strategic oversight of the Society’s developing Training Course programme alongside our Training Courses Lead and Training Courses Committee to ensure commercial sustainability, quality, and growth
• Support the promotion and upscaling of our Training Courses programme alongside our Events Marketing Executive
• Work with the wider staff team to ensure that our Training Course provision is aligned to the Society’s science strategy & supports ongoing professional development for our fellows and members

Venue Hire Oversight:

• Provide strategic leadership, working with the Venue Hire Lead to develop and implement a comprehensive strategy to grow and diversify venue hire revenue, aligned with the organisation’s wider commercial objectives.
• Lead on the design, launch, and ongoing development of our new Weddings venue hire initiative in partnership with our Venue Hire Lead following the granting of our wedding license from Westminster City Council, ensuring strong market positioning and a high-quality client experience
• Work with the wider events team to improve booking and on-the-day service for internal and external venue-hire clients
• Oversee and continuously improve the end-to-end booking journey and on-the-day service for internal and external venue-hire clients, working closely with the wider events team to deliver a consistently high standard of service.
• Lead on the procurement and management of key suppliers (including catering and other event services), running competitive tenders and negotiating contracts that best support the quality, profitability and sustainability of our events programme.

What we’re looking for …

Candidates for the role of Head of Events will be required to demonstrate a range of skills, competencies, and abilities for the post, and the successful candidate will have demonstrable experience within an Events team as well as leadership experience. The individual will need to be able to build relationships with stakeholders and clients from a variety of sectors and will need to demonstrate a variety of skills.

Qualification & Experience …

Leadership & Management:

• Experience of successfully implementing and leading change
• A track record of successfully building and nurturing strong and productive relationships, internally and externally
• A team worker with proven experience of working collaboratively to realise organisational objectives
• An ability to influence and inspire people successfully at all levels.

Other Qualities:

• Demonstrable ability to prioritise multiple tasks and work to tight deadlines when required
• Familiarity with the current Microsoft Office suite, and use of CRM systems
• Tact, tenacity, and a willingness to work in partnership with others
• Positivity and enthusiasm for the role, and support for your team
• Exceptional interpersonal and people-management skills
• A commitment to personal development and learning

Essential Criteria:

• Successful delivery of conferences and events
• A track record of successful leadership and management
• Financial management, commercial awareness, including budgetary management
• Commitment to diversity, equality and inclusion, and to the Society’s other core values as set out in our strategy
• Strong written and oral communication skills

Desirable Criteria:

• Venue management experience
• Successful delivery of academic and/or professional/B2B conferences
• Knowledge of legal and regulatory requirements relevant to public events and venue hire (e.g., licensing, GDPR)
• Experience of working with trustees, committee members, volunteers, and other stakeholders
• Commercial experience in a relevant sector
• Experience of training courses and/or ongoing professional development in a commercial capacity

A bit about us …

The Geological Society is a registered charity and employs just under 60 staff at its offices in London and Bath. Our London office is situated in the beautiful London hotspot of Piccadilly in Burlington House, just next door to The Royal Academy.

As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including:

• 25 days basic holiday entitlement you start, increasing up to 30 days with continued service (pro-rated for part-time staff)
• Option to purchase up to 2 days extra holiday days per year
• Contributary pension scheme with 10% employer contribution
• Access to 24/7 online GP with mental health & wellbeing counselling
• Free premium Headspace account for you and 2 members of friends/family
• Discounts and recognitions scheme
• Cycle to Work scheme
• Season Ticket Loan scheme
• Life Assurance and Income Protection schemes
• Free access to Royal Academy exhibitions
• Free Geological Society Fellow membership for qualified staff

The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.

How to apply …

To apply for this position, please click the 'Apply' button above to be taken through to our recruitment page with full contact details.

As part of our inclusive recruitment initiative, we have introduced the concept of anonymous recruiting in order to evaluate applicants solely on their skills and experience. With this in mind, we encourage you to:

• Anonymise your application by stating only your initials in your CV (including your file name) and cover letter.
• State your initials only in the subject line when sending your application.
• Ensure that you have included your contact email and number, as well as dates when you will not be available or might have difficulty with the indicative timetable.

First round interviews will take place remotely. Please let us know if you will require any special provisions to be made should you be called for an interview. We regret that unsuccessful candidates will not be contacted.

All applicants must have the right to work in the UK. We are currently unable to support visa applications.

#events #head of events #events mangement #events lead #membership #science

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Permanent
Hours: Part time 20 hrs per week, Monday to Friday. 5 shifts 10.00 - 14.00
Salary: Salary £32,140 per annum pro rata (£18,365 actual)

Benefits:28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service* • Company pension contribution • Life insurance (3 x salary)* • Employee Assistance Programme (EAP) including 24/7 support helpline • Interest-free Season Ticket Loans* • Additional maternity pay and leave* •Additional paternity pay* • Additional sick pay* *available after probation period passed

Job Summary

When someone goes missing, Missing People provides help to families, friends and professional carers who wish to publicise their appeal. This can be through the charity’s website resources, appeals and opportunities for publicity in the media.

You will support families, friends and professional carers to make appeals when someone has officially been reported as missing. The role will involve communicating in a timely, compassionate and knowledgeable manner with people experiencing the trauma of missing someone and managing families’ initial expectations of the service. You will assess the most appropriate activities to safeguard and reconnect the missing person and be responsible for police liaison and updates. You will assess with families the use of public display publicity which may begin after 3 days and help families to understand what they can do themselves. You will work closely with the Communications team, providing them with accurate and timely information if publicity is the appropriate choice. You will also access and process 'Urgent missing’ requests and work with the Communications team to make the alert happen.

You will understand the needs of longer-term families who still want to publicise their missing person, and you will advocate on their behalf to help make sure their voice is heard.

You will work collaboratively with specialists in Family Support, Publicity, Helpline and Fundraising & Communications teams to support the families and missing people we are here to help.

Key Accountabilities:

Service delivery

• Assess and process incoming requests from, family members, friends and professional carers and agree the most suitable support and publicity actions. Manage requests with high standards of accuracy, risk and criteria management, data management, and confidentiality;
• Risk assess all contacts to ensure any safeguarding issues in relation to the missing person or their family members are dealt with effectively. Participate in safeguarding decision making and implement safeguarding procedures.
• Handle sensitive interactions, deal with crisis intervention situations, assess risk within Missing People policy and consult where appropriate

Team Working and external communications

• Ensure families are aware of all the services on offer to them, working collaboratively with other members of the team to provide a smooth transition into Family Support and Publicity
• Work closely with IT, Impact, Family Support, Publicity and helpline teams identifying data issues,
• Communicate updates and signpost into Missing People’s services, initiatives, engagement opportunities, events and activities to family members and other people affected by a disappearance

Volunteer supervision and support

• Train volunteers on shift in identified tasks. Provide clear written instructions and demonstrate the task through examples and shadowing.
• Monitor volunteer work on shift to ensure good record keeping, professional communication, appropriate safeguarding and accuracy

About you

You must have the right to work in the UK. The person specification in the job description provides full details of what we are looking for, and this includes:

• Experience of working in a frontline service delivering advice, help or support to vulnerable people by phone or digitally;
• Experience and/or demonstrable understanding of safeguarding vulnerable adults and/or young people;
• Experience of working with a range of internal and external stakeholders including volunteers, other teams and the police or other statutory services.

Abilities, Skills and Knowledge:

• Ability to risk assess, make welfare and needs assessment and take appropriate safeguarding and contact care actions.
• Knowledge of the issues surrounding missing children and vulnerable adults;
• Aware of and sensitive to the impact of class, gender and race and to be willing to act appropriately;
• An ability to navigate the issues and nuances of working with people experiencing trauma in a way that centers their needs with an expert but open approach.

About Missing People

Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. Missing People is an independent charity that relies on donations.

Closing date: 12:00 on 2 January 2026. 
Interviews: 7/9 January 2026
Start: ASAP

REF-225 537

Head of Surveying and Minor Works (Surveying, ADR & Legal Disrepair)

Hackney Council
Repairs & Maintenance | Climate, Homes & Economy Directorate
Salary: £70,860 - £78,860 (Inclusive of Market Supplement) 

Goodman Masson is delighted to be partnering with Hackney Council to recruit a Head of Surveying and Minor Works, a senior leadership role driving standards, compliance, and resident-focused service delivery in one of London’s most dynamic boroughs.

This is a key role leading the Council’s surveying function and its Legal Disrepair and ADR service, ensuring that homes are safe, compliant, and well-maintained while minimising disrepair liability and safeguarding the Council’s legal and financial position. You will oversee a team of area surveying managers and the Legal Disrepair/ADR Manager, providing strong technical leadership, strategic direction, and operational oversight across complex caseloads.

You will lead the management of all legal disrepair matters, working closely with legal teams, contractors, and internal partners to reduce risk, improve case outcomes, and strengthen early intervention. A core responsibility includes establishing robust processes to address damp and mould, ensuring effective investigation, timely resolution, and compliance with Awaab’s Law.

As the technical lead for surveying, you will oversee defect diagnosis, property inspections, quality assurance, and compliance with building regulations and safety standards. You will develop clear policies, streamlined systems, and accurate reporting frameworks, ensuring a consistent and high-quality approach across all localities.

The role also demands confident leadership, strong performance management, and a commitment to continuous improvement. You will mentor and develop your teams, support cultural transformation, and ensure services are delivered in line with Hackney’s values of inclusion, accountability, and openness. You will be a key voice in resident engagement, representing the service at internal and external forums, contributing to locality planning, and ensuring residents are well-informed and supported throughout the repairs and disrepair process.

We are seeking:
• Senior leadership experience in surveying, legal disrepair or complex housing repairs services
• Strong technical surveying expertise with advanced defect diagnosis skills
• In-depth knowledge of disrepair legislation and risk mitigation
• Experience managing damp and mould cases and delivering compliance with legal frameworks
• Proven ability to lead and develop multidisciplinary teams
• Strong communication and stakeholder management skills, including experience working with legal professionals
• Financial awareness and experience managing budgets and contractor performance
• Commitment to delivering equitable, resident-focused services

This is a rare opportunity to lead a high-profile service area with real impact on residents’ safety, wellbeing, and housing quality across Hackney.

For further information or to apply, please contact [email protected]